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Western Dental Services
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2.2 290 Reviews

Western Dental Services Complaints Summary

86 Resolved
204 Unresolved
Our verdict: Engaging with Western Dental Services, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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10:45 pm EDT
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Western Dental Services payments and corporate office

I would highly recommended that you do your shopping before using theses crooks! I have 2 accounts with them for my children... I am in financial hardship and I am having a little difficulty making ends meet. I asked for a change in my due date due to my payroll bein g changed and they said if I make a payment they can change my account well that is a LIE. Don't believe anything that they tell you it is all false! Now my daughter's dentist states that they have done my daughter's braces wrong and he is concerned! I wish i would hve shopped around first... Do your homework!

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false information
, US
Jul 06, 2014 3:01 pm EDT

I understand what your talking about, because they told me that if I was caught up with my account they would lower my payments, so I borrowed to catch up and they recontract my account but then they say they cannot lower my payments. They got their money but left me in another debt with my payments staying the same. They should talk to their representatives about lieing to customers because they will make them unhappy as they did with me.

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froginit
Auburn, US
Jul 13, 2012 3:33 pm EDT

Worst experience I ever had with a company! Hate it, I will be cancelling all appointments paying off the balances for the next several months and moving on to another dental company.

DON'T GO HERE!

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8:45 pm EDT
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Western Dental Services bad experience

went to Western Dental to get my cleanings done and they said I needed to get my 4 wisdom teeth extracted. I thought ok, my husband said when he got his pulled they put him to sleep and he woke up and they were gone, no big deal right? WRONG! I tried to call and get information, as how long the procedure would take, recovery time etc, but no one in the office knew because the oral surgeon only came in once a month. I was breastfeeding at the time, and wanted to know what kind of pain medication I would be getting but they said, these are questions you would have to ask him, they wouldnt give me a number but said i would have to go to my appointment. So if I couldnt get them pulled due to medication i couldnt take, i would still have to miss work to ask a question. So when I finally showed up, they said they werent going to put me under, but were gonna numb my mouth and the procedure would take 30-40 minutes for all 4 teeth. They numbed my mouth and left me in a chair for almost an hour, i think the anesthesia wore off because it was the most painful experience of my life. worse than childbirth. I was crying and finally they gave me more shots, The dr seemed annoyed that I kept trying to get a break. An hour and a half later, they had more patients apparently, so I only got 3 teeth pulled. I went for my followup and asked the assistant who led me into the room, when I was supposed to get my first bill, she said it took 1-2 months, I said I would make my first payment after my followup, even though I hadnt received a bill. When I went to go pay, she asked if I wanted to take care of my "late fee $25" I said, even though I hadn't gotten a bill they were still going to charge me a late fee? She nooded and said yes. I told her there was no way I was going to pay a late fee until she agreed to waive it. I paid my entire balance to avoid anymore mix ups with the incompetent staff. I still have 1 tooth to go, and since it was already paid, they were going to call me when they got the dates the surgeon would be in the office. 2 weeks later, after not getting any calls, i finally called and said I havent recieved any information, so she said, thats not good. No apology or anything. Then she gave me the wrong dates. This is by far, the worst experience Ive had with any business. I would not recommend this to anybody, in fact I discourage anyone from using their services

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Stephan
, US
Feb 23, 2010 8:48 am EST

I went recently to the Western Dental on Farmers Ln. in Santa Rosa. It is the worst dental experience I have ever had. I got an abscess and went to the dentist right away. I don't' have dental insurance anymore and I needed to see someone quick as my mouth was in so much pain.

I was glad they were able to see me the same day. I was seen 30 minutes after my appointment time, but whatever. The girl who took my x-rays had to do it at least 12times. Then they took me to a small, depressing room. I waited and saw some guy. The first thing he says to me is "So what would you like done today?" I just stared at him like "are you serious!". After the exam, he told me I needed 13 cavities filled, and all 4 of my wisdom teeth removed! They had a printout of my bill before I was even done with my exam.

They tried to scare me into getting 13 fillings by saying my teeth are still able to be saved. What the dentist told me conflicted with what the office manager told me. I told the boss lady that I am very busy with work and school. She advised me to go back the next day and wait until they were able to see me because I would not have an appointment. That day they called and told me I had an appointment at 2pm. I called back to tell them I had made no such appointment and that the information they told me was inaccurate and that I would also be seeking a 2nd opinion from a REAL DENTIST.

So today I went to my regular dentist who is expensive. He told me I have 1 cavity that will need a filling and I only need 1 wisdom tooth removed.

I hate Western Dental. I will tell everyone I know never to go there. I don't like receiving low class treatment or service.

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Venus de Milo
Concord, US
Sep 25, 2012 6:53 pm EDT

You can file your complaint at The Dental Board of California http://www.dbc.ca.gov/consumers/complaint_info.shtml

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Change US Government
Mt. Shasta, US
Apr 11, 2012 6:47 pm EDT
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I grew up in Pa and I am 58 yrs old. I have never heard any dental professional say that they could use a scalpel to surgically remove any tooth using only a local anesthetic. Everyone in Pa., including those on welfare based insurance are covered for surgery using general anesthesia! Do do otherwise is simply unethical and inhumane. I've had a tooth removed with only local anesthesia and as the
victim of Western Dental's money driven primitive protocols said it was more painful than childbirth! I would describe my experience as hell on earth! Of course, in my case some of the blame belongs to the politicians who removed general anesthesia from procedures covered by either Medi-Cal or CMPS!

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2:27 pm EDT

Western Dental Services bad service

Refused to give me a reciept, over charged me, took 7 months to recieve a partial and it didnt fit right and broke 2 days later stayed in appointments up to 13 hours and not permitted to eat or drink anything just waiting in the dental chair put the crown on a root canal crooked and caused me to lose the tooth and more quoted me one price then charged a different price claimed they would refund almost 4000 and gave me nothing.

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Valerie
, US
Jun 16, 2008 9:28 am EDT

NO more government contracts to them! Bad service to low income people!

I have read online complaints from other individuals that have endures poor service from this corporation. I myself went through horrendous mishandling of my front teeth 15 years ago. The issue was NEVER resolved. It was a classic case of David Vs Goliath. I gave up finally. I swore I’d never go back to them. Unfortunately I find myself in a low income bracket as a single working parent and have to have Dental care for my children. I had hoped they had changed in the years since my negative experience. NOT! Every single visit to the El Monte office we have been subjected to a 3 hour + wait. I have seen other Mother’s asking for a drink of water for their small children only to be told that they have to go across the street to the gas station. WATER! For Gods sake! I am appalled…and dismayed that the state of California would give tax payers money to an organization that treats low income people like this. Arnold, do something about this! With so many Dental facilities willing to treat people with human decency and respect why choose this horrible corporation? These fat cats are getting rich while we are being treated like cattle. This is NOT acceptable. I am sure this contract was won over somehow and now they deserve to lose it. The place is filthy and ill organized. The management obviously has NO clue if they cannot schedule is such a way so as to avoid the 30+ people crammed in their waiting room for multiple hours. We (low income people) can ill afford to lose the income when we *** work to take our children to an appointment that is never on time. I have left at 7: 30pm from a 2:30pm appointment, I look over to see others just being seated. When these people finally get out at 8:30 at night in this unsafe neighbourhood it is night time! Their original appointment time having been 3:pm! I am bilingual and thankfully able to communicate my displeasure at this office. Many of the people I run into there are not. I see the looks on their faces. Silent and frustrated, but at the mercy of those employees behind the counter, unconcerned and unsympathetic. Laughing and joking amongst themselves and completely unconcerned. They have no empathy for these patients. This has simply become a way of life at Western Dental El Monte. No one questions it because they need the dental care because they are poor. The state should NOT enable this corporation to continue to enrich itself off poor people any longer! The governments needs to offer these contracts to Dental contractors that care about people!

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MryaSM
Bellflower, US
Nov 05, 2010 6:37 pm EDT

I came here back in october for a bad tooth ace i had no insurance so i had to pay almost 400 dollars for everything including medication so when i was paying the manager Marriam had told me that when my Medi-cal gets activated i can come back with the card and they will give me the money back for my tooth so i was like ok thats good so i go get my insurance fixed and finally it gets retroed and so i finally get it and when i call them today i tell them ok I'm gonna go pick up the money today and the receptionist tells me oh no its a proceess we have to fill out paper work and then i was like let me talk to the receptionist that i was talking to because she never told me that or marriam because you dont know. so i talk to the receptionist and shes insinuating that she told me and im teling her she didnt she should have told me that because now i owe people money and i told them one thing now its another. and then she tries to say my manager even told you when i was right here then i told her how are you gonna even say that when she you werent right there when we talked she tried to lie to me thinking i wouldnt catch it now i have to wait 4 to 6 weeks because of thier bad communication.

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9:10 pm EDT
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Western Dental Services they always want to kill or pull the tooth!

It actually does not matter what office it is because I have transfered around when I needed to see a dentist to find one that is not wanting to always have a root canal done! They always want to kill the tooth or pull it! That is their moto! I think that has been taught all the way down to the receptionist! Dentist are supposed to help save your teeth at every turn. I thought I finally found a dentist with in western dental. But on the last day of treatment the words came out of his mouth okay "now we keep on eye on that tooth we just filled... Might need a root canal" wowowwww leanna

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Update by lheil
May 04, 2011 6:35 pm EDT

Yep and I was educated by one who warned me about this. It's a funny thing, I have all my teeth! WAWHOOOO And let me tell you I have a grand set of teeth and a big nice smile-not those oversized crowns or those oversized dentures ewwwww LOL

Update by lheil
May 04, 2011 6:14 pm EDT

It was 9 years ago they wanted to take a tooth-root canal and I MADE THEM just fill it. I still have that tooth and no problems ever since with it! As well as all the others I had refused to let them take! I am in my 50's and I have all my teeth! Yet all my other friends have Bridges and Dentures because they too bought the lie. You can see in plain site on the Xrays if you REALLY need a root canal! I am not dumb!

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10:18 pm EDT
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Western Dental Services extracted 4 teeth without any cause just for money

Worst part in the world. My wife was feeling pain. I went there. What they did. It is horrible. Without informing anything they Extracted 4 teeth without any cause just for money.

Please do not go there.

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srchng4care
garland, US
May 13, 2011 4:02 pm EDT
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your story doesnt make sense? did your wife sign a consent form

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10:49 pm EDT
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Western Dental Services billing issies

Complaint [protected] - I lost my Job back in 2009 - when I lost it I called all my creditors and worked out payment arrangement with all of them. If I had known that I had a Orthodontist Bill w/ Western Dental I would have paid that first as I still have the braces in my MOUTH. I called Gabby who is the Customer Relations rep and she was like sorry nothing she can do. I attempted to explain to her what happened. still nothing. When I signed that contract I had been in the chair for over 3 hours getting work done and was all drugged up so did i read the contract in detail no, who would have after being in a dentist chair for over 3 hours. Now I have these braces in my mouth and they are shifting and the bands are breaking and there is nothing I can do cause I do not have $1650.00 dollars to pay all at once. I wish I had never went to Western Dental Ever. The service was great but the billing and collections department definitely make you feel like a number! I want to know if anyone else has had this problem I would like to start a class action lawsuit. This is not right and they have shown no compassion at all. Please contact me if anyone else has had this same issue in order for us to band together. I have a attorney and will pursue this even if I loose because I want everyone in the America to know about this uncompassionate company! Never Ever Go to Westen Dental if you have dental Insurance or not!

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AmberCG
Woodland, US
Jul 17, 2011 12:54 am EDT

I am having the same problem. I haven't been able to get my braces monthly visit since Feb because for some reason I have a $2000 bill that they sent to RRS, and I am told I can't be seen until I pay it. I have called multiple times to request a printout of where these numbers come from because I hadn't even had my braces on for a year. And I am only supposed to be charged with services already provided. Everytime I call they say that it was sent out yet I never recieve anything?

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Mikeandles
, US
May 26, 2011 7:50 pm EDT

I despise this company with a passion at this time... I am not getting the communication to happen between the office and the billing department! They don't care about what each other is doing! This is ridiculous! Would love to help in any way possible!

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RAyubi
Fremont, US
Apr 13, 2011 5:44 am EDT
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I had stopped making my payments because I lost my job. Western Dental sent me to a collections agency and I still had my braces on. I called corporate and asked them what I could do to finish getting my braces worked on and they told me that I had a $2, 000 balance and after I pay off there collection agency RRS I would be able to continue getting my braces worked on for the remainder amount of time I had left. After I paid off the collection agency like they told me to I called corporate back and asked them when I can go in for the remainder of my treatments since I paid them off. They forwarded me to the Fremont, CA office to schedule an appointment. When I went in today they told me that I have to do a re-exam and sign a new contract and pay them another $4, 000. I was in complete shock and explained to them that I was told if I pay off my balance that I could finish my treatments. They never told me that I'd have to basically start over as a new patient and pay $4, 000 again! If I had known that why would I have paid the collection agency and thrown my money away like that? I would have just gone somewhere else! They are trying to rip me off and I would love to file a class action law suit against them! ASAP

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RAyubi
Fremont, US
Apr 13, 2011 5:28 am EDT
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I have the sane problem with them and would love to file a law suit against them!

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9:52 pm EDT
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Western Dental Services fraudulent billing

Two of my children have been patients of WD for 4 mos. I have made payments on time each mo. for both thier braces, and received a letter from WD's collections dept. for one of the children. I continue to receive calls from a toll free #[protected]) that I cannot call back . So, I called their billing dept. [protected] to find out what happened with my pymt.: I was given the run around & had to answer fifty questions before I was told "We have a new billing system, you did incur a late fee; I'll go ahead and update the system". I need to know what happened to the cash pymt. that I made, and why a cash pymt. was posted on one of my child's account and not the other?

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Western Dental Services caused,afracture,in,filling,during,x-rays

I, read, enough.I, went, in, for, a, checkup, very, tiny, chip, on, edge, of, filling, , came, out, with, fracture, tooth.X-raysfault, ruff.rude, and, rushed, out...I, believe, all, these, complaints.I, guess, i, ll, end, up, paying.dont, think, so.Denniandjj

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sparkletwin
nottingham, GB
Jan 12, 2011 11:26 pm EST

You should also check PUNCTUATION before submitting your comments! There really doesn't need to be a comma after every word.

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Western Dental Services ripped off by them

I went to the dental office they said i didnt owe them any money and I didnt sign any thing saying I would pay them, a couple weeks later I received a bill saying i owe them money. They fraudulanty said I owe them money. They scamed me and ripped me off. I advise that no one goes to western dental unless u want to be ripped off, lyed to, scammed by them for doing no dental work.

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Asgar786
, IN
Dec 30, 2010 9:02 pm EST
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yes, i agree

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2:19 am EST
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Western Dental Services butcher

I don't usually have a problem with dentists but this guy was brutal. I didn't give him a chance to pull the tooth I went in for. Before we got that far, he was grinding the novacaine (Sp?) needle on my jaw bone, despite my obvious discomfort. Not only did he do it once, but then came back with another needle and was grinding on the lower jaw bone. As soon as he removed his syringe from my mouth, I hopped up, snatched the bib off, threw it on the ground and walked out cussing! Never ever trust this dude!

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7:51 pm EST

Western Dental Services root canal gone bad

I do not recommend any western dental offices, especially for root canals! i got a bad infection from their inexperienced doctors. Furthermore, they still come after you and want you to pay for the procedure that was already done, if they did it correctly or not. I shouldnt have to pay for the procedure that was done, the doctor should be experienced enough to know that whether a root canal is done correctly or still needs work. Just because they allow monthly payments, please do consider another dental office and speak of your financial situation, it will save you money, time, and a lot of heartache!

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1HVT797
, RU
Sep 25, 2012 7:22 pm EDT
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Отвратительная. Почему вы думаете, что они так дешево? Ваше дыхание, вероятно, хуже, чем все свалки Нью-Йорка, который является всего государства.

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Venus de Milo
Concord, US
Sep 25, 2012 7:11 pm EDT

You can file your complaint at The Dental Board of California http://www.dbc.ca.gov/consumers/complaint_info.shtml

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Western Dental Services unnecessary services / insurance fraud

Western Dental is like a bad auto mechanic. Once they get you in there they try to get as much money out of you and your insurance as possible. I went in for a routine cleaning. My teeth are in excellent condition - I haven't had a cavity in nearly two decades. They performed more x-rays than I have ever had done in my life, then they said I need braces (even though I'm in my 40's!) and sent over an orthodontist to do an examination, and then they decided the I needed a "special" cleaning. The routine cleaning that I went in for would have cost me nothing with my insurance. The full mouth debridement cleaning they decided I needed, which was no different than any I've had before, was $54 - just for my coinsurance portion! They're a TOTAL rip off. Beware!

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Western Dental Services service, quality, billing

I cannot believe the horrible service, quality and billing of this company! I am so frustrated. I got a tooth pulled and the dentist was so inept he hurt me badly then I got dry socket and pain for days. I called them and they were vague about what to do and finally I went back in the office and the other dentist was appalled at the state my mouth was in. He gave me penicillin and pain killers. Then I have had trouble with their billing department. I called a few months ago wanting to lower my payment by $25 and they agreed. THEN I get assessed for late fees because it was "never entered into the computer". They assured me that it would all be fixed and not to worry. The next week I got a collection call because they said my account was short $25 and I was assessed a late fee! I spent a lot of time on the phone ONCE AGAIN to get it straightened out and the fellow assured me that it was done. Then I kept getting more collection calls and my bills had late fees on TOP of late fees. If you don't pay the first late fee, then you get additional late fees on that late fee! UNBELIEVABLE! That was 5 months ago and they still don't have it fixed! I will NEVER darken their door again, and I warn all who are considering their services... DON"T! You are in for hell. They are inept, unprofessional, unorganized and have STUPID people working for them who don't know how to do their jobs!

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Western Dental Services dime store dentures

So far Western Dental has ruined my life, and am not sure they even know how to fix their kindergarten skills. I went to Western Dental because that was the insurance my company provided. I knew I needed my teeth pulled and dentures. I made an appointment in July of 09, The Office staff and dentist were very nice at first, After a long discussion with the dentist after xrays, I felt that the dentist knew all of my worst fears about the procedure and the look and feel of my new dentures. I arrived a few days later at Western Dental to have my teeth extracted. I went home that day no real problems. Stitches in mouth I began to feel like teeth are trying to grow back in. I go back to the dentist a few days later to find out the dentist has to take out all my stitches and open up my gums again and cut out whatever. The dentist sews me back up, and I go home again. I did not immediately have my dentures put in my mouth. A few weeks later I went back to Western Dental to recieve my new dentures. Oh my God I looked like buckey beaver, I freaked out. Never going through anything like this, the dentist assured me these teeth looked and fit great. The dentist assured me they would mould into place. Not knowing what I was in for, I knew he must be right. NOT SO! Immediately and for weeks my relatives told me to get back to that dentist and give me some dentures that look like teeth. Not teeth that look like dentures . I rescheduled an appointment and told the dentist I was very unhappy with the look and feel of these dentures. He was rude and assured me these teeth were right for me. After much of his finger in my face He agreed to make me another set. I went without teeth for 4 weeks. He kept those dentures. Then on my next appointment for my second set of dentures I just freaked out they were so different and felt absolutely horrible. The dentist asked me to please wear them for awhile so I could get use to them. I said ok. Them I got in my car and looked in my rear view mirror and looked closely at my teeth. One front tooth was longer than the other. I got a bad feeling. I marched right back in there and made him shave it to match the other one, they looked too short to me. I went ahead and wore them for months along with a tube of denture glue a week. Finally I went back again to the dentist crying and telling him this is not the way it was suppose to be. Ok now he tells me I need $12, 000.00 worth of implants to keep my teeth in place. I'm not going to go into detail about the long conversation however after much b.s. he agreed to make me another set and have the denture technician that makes the dentures present at my next fitting so if there are any changes to be made in the mold it can be done then. I come back to my next appointment and the denture technician just happens to call in sick that day. The dentist assures me I will be happy with these teeth. Well i'ts been a round 6 months and these teeth are different from the other two sets, and they don't fit either. I called their main office to complain and was told there was no one I could talk to, I was instructed to write a formal complaint letter and send it to their P>O> Box in Orange Calif. ATT. Patient Relations. I was told a special board would read my complaint and get back to me in 30 days. I wrote my letter amd sent it. Forty five days later I called them back and asked why they have not responded to my complaint. The lady said she never recieved my letter and that she would know about the letter cause she is the only one in the office. I told her I knew she got the letter and she probably disposed of it . Too bad I didn'tsend it receipt requested. I know she got it. Then I hurt my back and got behind on my payments and tried to make other arrangements with them . What a bunch of nasty, pushy, smart ellic dweebs. Finally I call the collection manager, Explain the nasty treatment I have recieved from his crony assistants and I would like to make payment arrangements I can afford. He said since I have never been late on a payment in a year I could give $105.00 now and $105.00 in two weeks and he would write a new contract at $90.00 a month. I agreed. Then he wanted my debit card number and wanted to be able to pull the money out every month. I said call me back in 20 minutes. He reluctantly agreed. I called my bank and my bank cautioned me against it because of the mistrust . If I gave them my debit number they could take more than we agreed on. So I told the collections manager that my bank cautioned me against this . ahe got so mad and called me a liar and that no bank would ever tell a customer that. I told him I would have my bank call him. No he just wanted to sling his smart ellic mouth around. I did tell him I would send him a money order immediately in the amount we agreed uponand, another to follow 2 weeks later and then he could send me the new contract and I would send him a money order every month until paid. No way he said and threatened to report me so my credit would be damaged, and hung up. Now I will be talking to every official avenue. Thats my right

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loronnie
Hemet, US
Jun 17, 2012 1:15 pm EDT

I totally agree with you ... I too had dentures made for me there, after pulling 17 teeth. Had I known the outcome of it all, I would have insisted on keeping my lower ones. It has now been 6 months since and I still can't wear the lower plates. I have had them put 3 temporary liners in, which didn't help. They cut into my gums and are too sore to wear within about 15 minutes.
I only wear the lower ones when I go out somewhere. Next I go to put them on one morning and I felt like something was on them. I look closely and they are tearing apart! I immediately called them and set up an appt. to see what to do. They told me they could fix them ( which I thought didn't seem right either) nonetheless they did it in about 2 hours and called me to tell me they were ready. I pick them up and the spot where they fixed them is really scratchy and lumpy. I called back and they said to come in. When I got there they told me it has been 6 months and the swelling has probably gone down enough to be able to put a permanent liner in them. But, this would cost me another 280.00. I still owe close to 800.00 on them and I don't feel I should be investing more money for these when they are cracked to begin with! I made the appt. but then I went home and thought about it, and I cancelled it. I called corporate office and sent an email but I haven't heard a word from them...go figure. I feel they should make my bottom plate over again, and not make me pay for something that was poorly made to begin with! I also went there because that is what insurance I have, but I wouldn't recommend this place to anyone!

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11:14 pm EDT
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Western Dental Services bad dental services

I had a cavity filled, they shaved off my good tooth so my mouth can close. He was in a rush and was real rough. My perfectly good tooth was ok and he shaved it off, after that I had sensitivity until a couple months later I started to get really bad pains in the good tooth. I couldnt sleep and I was in real bad pain. I didnt want to go to Western Dental again because of that incident but I talked to a Customer Service Representative and he assured me everything was going to be okay. So i went in as an emergency and they took xrays, then switched me people about 4 or five times, by the time I got to the person which was going to fix my tooth, he knew nothing about me and what was wrong, all he had was an xray. He didnt ask me anay questions just went to work. He finished my tooth about two hours later and my mouth was numb. He also did a supposibly called "cleaning" where he was real rough with my teeth and even cut my gums a couple times. I was in pain, but thought it would go away in a few hours, so I went home, fell asleep for about two hours. I woke up and was in pain, it felt worse then before I went there, my teeth felt very sensitive and I couldnt even and still canat open my jaw. It very very soar. And only far a cavity. I felt like they are very unprofessional, they hurt my mouth and I came out worse then when I went in there. I would like to sue them or get a refund and never go to them again. I would like everyone to know not to go to Western Dental because they are very bad.

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12:14 pm EDT

Western Dental Services nightmare

Had teeth pulled, their dentures never fit once. They want more money to correct their mistake. Try living with no teeth, i`m allmost postal! I strongly recomend you go to a vetrinarian before going here! Will cost 4 times as much to correct what these animals have done. Please save yourself some greef, don`t go to western dental, take a look at these reports, it is beyond me why they are allowed to continue to remain, where is the ama! This has truely been a nightmare, that I would like to spare anyone else! Don`t go their, you`ve been warned!

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lheil
Santa Clarita, US
May 04, 2011 8:45 pm EDT
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This is exactly what they do! They only know how to just pull teeth! They also never can just fill a cavity they have to do a root canal-you know... kill the tooth. It is too little of money for them to just fill a tooth! It really is gross and I really hope some day by people continually communicating that they get handled!

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azshiphopmommie
Phoenix, US
Jan 07, 2011 2:44 pm EST

I am now a 30 year old woman who has had bad teeth my entire life. I went to Western Dental in 2004 at the age of 24 to get my teeth fixed. When I got there ( Only went because I was on medicaid and they took payments ) they took x-rays and stated that it would be about $35k to fix everything that needed to be done. I stated that I of course did not have that and they then suggested that for only $5k I could have all my teeth pulled and have full dentures made. They showed me pretty pictures of perfect smiles ( Something i NEVER had in my life and so I agreed to the proceedure. I went a total of about 10 visits over a 2 month time frame PRIOR to having my teeth pulled for moldings... since they lost the first 2... i had a total of 3 done. thei whole time I was making payments of $300 a month and missing time form work to go. Finally the time came to pull the teeth. I made an appointment for a Wednesday Oct 20th 2004 ( I WILL NEVER FORGET THIS DATE ) My appointment was for 9am... I was super scared as anyone would be... and they made me wait until 1pm in the waiting room before calling me back. they put me in this chair with about 500 people running around crazy and everyone yelling about how far behind they are and that they all needed to hurry up... at that point I should have taken the hint and left... but I stayed. The nurse came in with the novicane and then proceeded to have 2 other nurses hold my arms down as they gave me ( with NO EXATGERATION) about 30 shots of novicane in all parts of my mouth.. top bottom front and back in a span of about 2 minutes! It hurt sooooooooo bad I had tears pooring down my face. Then instead of waiting the normal 10 minutes or so to allow the novicane to start to work... they waited about 3 minutes they started to pull the teeth. I started to cry and wave my arms frantically to let them know I could feel it alll! They ignored me and continued to pull. They pulled a total of 22 teeth in 45 minutes. They were yanking them out like 2 at a time by 2 dentists talking while they were doing it about how they needed to hurry up to go to lunch. Then after NOT EVEN making sure that all parts of the teeth were really gone tried to put in the temp dentures... what a surprise when they did NOT FIT AT ALLLLL... not even close ! So they then proceeded to say oh well... pack it... what they were refferring to was MY MOUTH! they packed so much gause in there to soak up all the blood pooring out of my mouth from the 22 holes they just created so ruffly that I could not close my mouth. I was in total shock. My mouth and gums hurt like i was being repeatedly stabbed by a butcher knife over and over and over for about 3 days ! The bleeding did not stop for about 4 days ! The worst part is I had to stay laying on my back for 4 days to stop the bleeding and could not eat or drink really at all the whole time ! All while my 1 and 2 yrs olds wondered what was wrong with mommy ! After abot an additional 20 visits over the span of the whole next year... they NEVER DID fix the denture to where I could even put them in my mouth and close my mouth. So there was no way I could wear them.. i couldnt talk... eat... nothing ! They stated that it was MY FAULT... that my jaw was to small and that they couldnt make the dentures that little. so 6 years later I still am walking around with NO TEETH! It has affected my life in so many ways its not even funny! I have NOT been promoted... hired for jobs... ect all because of my face, my smile or lack there of... and not to mention my diet is VERY Limited ! My self esteem has been scared... how can I feel pretty with no teeth.. and now because i have been without them for sooooo long I am getting heavy wrinkles around my mouth and chin due to the cheeks sagging in where my teeth should be to support my face! I DESPERATELY need to do something and at this point do NOT know where to turn ! So PLEASE PLEASE PLEASE PLEASE DO NOT GO TO WESTERN DENTAL EVER !

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sebring2206
Oxnard, US
Sep 22, 2010 4:58 pm EDT

Hey I have been in your shoes, make a huge fuss, make complaints I ended up paying almost 20 thous plus additional 3 thousand for mini implants which somewhat hold the bottom teeth..I would raise total hell

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3:57 pm EDT

Western Dental Services disrespect and long wait

Went to Western Dental Yuba City, CA.today for appointments at 2:30 and 3:00 for my children. Asked not to have children in rooms alone with Dr.s (girls) the assistant took my 11yr old in the room anyway.

Also, after 3 1/2 hours we were finally see. When I complained to the Manager (Kevin Evers) he was rude, "ready for a fight" and said "If you dont like the way we do things here, you can find another Dr." He also said because of HEPA laws I would not be able to sit in the room while the Dr. did his procedure.

Both times today, (and EVERY OTHER VISIT BEFORE)I was invited to sit in the room with my childern at the time of service.

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9:02 pm EDT
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Western Dental Services customer service

I received some of the worst customer service EVER ! It started out right away, the billing agent "Lisa" had an attitude from the first words exchanged . I had an appt. at 4:45 and got there at 4:15 to do paperwork . I waited till 5:15 before I asked why it was taking so long and they said another 10 min. at 5:30 I asked for my new patient info forms I filled out and the billing agent stated to me that I would have to fill them out again anyways . That right there is "A PATIENT CONFIDENTIALITY " issue . She denied me the right to take my personal info .

I can't believe it was as BAD as it was ! I read several complaints and issues with the customer service, BUT I gave them the benefit of the doubt . " BOY WAS I SADLY MISTAKEN "...I wasted 2 hrs of my time and didn't accomplish anything except be treated BAD !

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The Spiritual Touch
Buena Park, US
May 29, 2014 1:23 pm EDT

Hi My Name is Robert Vaughn I am a Owner of a Massage Therapy Service in the City Buena Park, I had 3 teeth removed at Western Dental at 5971 Lincoln Boulevard Buena Park, by Dr.Patel and Dr. Parnz, I feel great because of there Great work...

Robert Vaughn
8720 Valley View St. E9
Buena Park, California

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2:33 pm EDT
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Western Dental Services billing practices

Watch out for their questionable billing practices.
I recieved my statement showing a balance of $85 owed on the account.Western dental cashed the check then claimed they never recieved and immediatly sent the account to collections. My bank canceled the check and reissued it, western dental then show account paid. 4 days later they claim the ck bounced ( bank says no it didn't). So they are trying to recash the first ck for a paid off account and want to charge late fees and bad ck fees to boot! Called to complain and by the end of the call my paid in full account shows a balance of $326. the claim my insuance did pay everthing. So after 5 month you decide they didnt pay but never once told the customer!.
Western Dental another bad company

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SheSharp
Anaheim, US
Jan 19, 2012 10:18 pm EST
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They got paid completely. Get copies of your records including billing correspondence and I will call you to testify. It is time to shut 'em down.

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12:11 pm EDT

Western Dental Services I canceled my personal check and they charged me overdraft

Western Dental made my two sons spend two hours in the lobby and one hour in the dental chair. I was waiting for them in the lobby. I asked to the receptionist for my sons and she said my sons will be out in fifteen minutes. After forty minutes my sons were still inside, I decide to get in and look for my sons and they had not got even the dental service they were waiting for. And also they charge to my insurance and myself for the service no received. I canceled my personal check and they charged me overdraft.

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