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Western Cellular / Broke my SD micro card and won't replace it

Ireland
5
Contact information:

My dad bought me a Nokia 5200 mobile phone for Christmas. The micro Sd card did not work from Day 1, message came up that the card could not be formatted. The card and phone together were left in for repair. When my dad collected them the micro card was broken in half and they forgot to put the sim card back in. They said the card was broken before it was left in. They would not believe my dad that the card was physically OK, it was just that it could not be formatted.
Va
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