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General Manager of WPB KIA, Mike Wangle
Unethical practices by Mike Wangle, General Manager of WPB Kia. On February 29, 2016, I was assigned to the Internet Manager role at West Palm Beach Kia by the General Manager, Mike Wangle. Mike Wangle told me that I can be the "hero" by fixing the issues we had with the Internet and to be on top of sending emails to bring customers in and keep track of everything. During my campaigns which are "TRACKED" and "RECORDED" in less than a month I've brought in enough customers that resulted in 17 vehicles sold by our sales consultant's at the dealership.
I was excited to see the BDC Director visit WPB Kia in March, 2016, she visited to talk about helping getting the dealership back on track and who had the best interest for the dealership, during her stay she saw my "vision" and we masterminded about further growing the dealership with our combined ideas and plans. Mike Wangle heard of our conversation by one of the managers that heard about my conversation... The conversation was about talking to the new owner and introduce the concept that it would be a good idea on expanding our goals together. After he heard he moved me back to the sales floor to sell cars again, Mike Wangle explained in his office to keep my "goals and dreams" to myself and to not say anything to the new owner. Not only that but he told all the managers from both used car and new car sales department to talk to me about not saying anything AT ALL..
What type of "GM/leader" even thinks this way? Who would stop such talent? Mike Wangle during our meeting mentioned that the Internet is not his "style" and that it only works for the new millennium who are buying online... Not only that but the managers got really mad at me for even wanting to talk to the new owner Darryl about my goals.. It hurts because I want the best for this dealer, I believe it can be #1 again but not with this type of leadership brought by Mike Wangle. Please avoid doing business with Mike Wangle, the General Manager. He betrayed me today by firing me after he insisted that I should stop working their for not selling cars in March.. How ironic, put me in the Internet Department to fix all his issues for almost an entire month than use the excuse later that I "didn't sell cars" as a way to fire me even though I had only a few days on the sales floor to sell cars, I have other "employees" who would LOVE to testify on my behalf and theirs about his unethical practices. I want the Government to be involved in this and the media, i will testify against Mike Wangle, I have witnesses as well and a strong following.
Deceptive business practices
I recently purchased a new KIA from West Palm Beach KIA [Florida].
I am 82 years old and on occasion, not too sharp; if not trusting.
In simplicity, I was given prices for the EX 2007 series, accepted a price {actually later learned to be high}; but then the situation was twisted and I was given an LX [cheaper model] on delivery. I was so absorbed with the salesman's technical chatter on the advantages of KIA, that I did not fully note the contract, but merely the numbers. Actually the contract did not have a reference to the model name.
Later, I discovered that I actually received a KIA 2006, which was listed in the corner of the contract, not noticed. At all times I and my wife discussed a 2007 KIA, stating that we were trading in a 1997 vehicle and we were following the 10 year cycle.
I contacted Palm Beach KIA by fax and Certified letter and telephone calls; never receiving a response. I feel that I am now in the 'aged beware' category - for the first time.
I contacted KIA USA who stated that they could do nothing with the dealer. Stating that their KIA dealers basically do whatever they want.
I purchased a 2012 Kia Soul on 04/11/2012. The level of dishonesty I encountered at West Palm Beach KIA surprised me. I realize now my faith and trust that they were truthful was my fault. I was acting like a ###, believing every word they said. I'm sure the sales team had a good laugh as I drove off the lot.
We discussed my military service yet they did not offer the $500.00 veteran incentive. Why?
Let's talk specifics:
First the price of the car. Sticker price was $24, 293.00. They charged me $24, 511.50. Why the extra $218.50?
KIA MSRP was listed as $16, 595. West Palm Beach KIA added $5, 198.00 for the TV ad that brought me in the door. This I understood and agreed to. Effectively reducing my trade in from $9, 000.00 to $3, 802.00. Not bad for an 11 year old truck with 110, 000 miles on it.
West Palm Beach KIA also added $2, 500.00 for "Appearance & Protection Package" We didn't discuss that. What did that buy me? A wash and a tank of gas? I would like an explanation of what the "Appearance & Protection Package" is.
Last but not least, the money out of my pocket they quoted was: my truck, $4, 000.00, down and I finance $10, 000.00. They conveniently kept that piece of paper, so I have no proof of that. Trust bites me once again.
Let's break that down:
Sale Price: $24, 511.50
Sales Tax: $934.98
Total: $25, 446.48
Trade In/Discount: $9, 000.00
Cash Down Payment: $4, 000.00
Amount to be financed: $12, 446.48
Why the extra $2, 446.48?
As for the finance department: I have purchased many new cars over the past 40 years and never have I not gone over every line item with the finance representative prior to signing the contract. I may have caught some of these discrepancies if he had the time to do his job. The registration fee seems high. I already purchased that plate. You charged me $150.55 to transfer the plate from one vehicle to another, even though that plate expires July 12, 2012?
Bottom line: they have a very dissatisfied customer. Even the email sent was a lie. They represented themselves as the GM, Terry Hart. Does he condone the practices of his sales staff? Did he even see my response?
With all the business they do, I'm sure one disgruntled customer won't bother them. At least I had an opportunity to vent, which I will do at the veteran's associations I belong to and the church were I serve as an elder. Word spreads. If I can persuade a few of my friends from visiting that dealership, great. And they influence their friends and so on and so on.
I am so sorry to hear the absolutely horrid customer service and scam that was perpetrated on your family. Our family is in the market for a newer vehicle and their ad did catch my eye recently. We were researching this company and your advice made us take pause and reflect. We are strong believers in not only customer service but honesty. We expect it from our children, family members, and friends and expect no less from our business dealings. Shame on you, KIA. Needless to say I will not be visiting this business.
This is true. 3 years later now in 2010 I have had the worst car buying experience possible. I received threats from not only the salesperson, the finance manager, and once I was fed up with them i was dealing directly with the GM of the location, who he himself made the most threatening statements of the bunch. My situation was simple. I was in the process of replacing a drivers license. I went to look at some used cars. I was very clear that my license had been lost and I am replacing it. The dealership in their money grubbing [censor] way said that it would be fine so long as I bring in my license once I received it. Once my deal was completed the next day I received multiple phone calls about my license. And every day after that for a week. During this harassment the salesman called me to complain and argue about the evaluation I filled out. A poor score was given to reflect my experience. That is when I was finished speaking with him and begun only speaking with the GM. My license came in and as promised I brought it straight in only to be glared at by all associates as if I were a lepir. Very uncomfortable situation. Finally I was done... Wrong. I get a call from the bank who financed my loan. The paperwork was filed incorrectlly. I asked the bank to send it back to be corrected. They did. Within the hour I get a phone call from the GM. "what's wrong with you, are you stupid or something!?" I explained why this happened and he said he would take care of it, but not before one last verbal lashing from him. I asked, " since there has been some obvious customer service issues and I am clearly not happy, can we work lowering my payments?" Touchy subject I guess because he yelled at me for the following 5 minutes. " Your lucky your not my son, because I would teach you a lesson." "if you do not call the bank and authorize this loan I will come after you!" " if this is not settled by today I will send a tow truck after your car and you can come get your piece of s%*$ truck back!" " if there is one more problem with you I'm repossessing your car!" " you better understand me or there will be problems!" wow this is the GM speaking to me this way... So it is my recommendation to NEVER step foot on this louvre there is pure [censor] there, and the customer clearly carries no value. Again this is west palm beach Kia Florida. Absolutely filthy facilities and class is no were to be found.
Is West Palm Beach KIA legit?
West Palm Beach KIA earns 67% level of Trustworthiness
Good Credibility Notice: West Palm Beach KIA rated around 67% by Complaints Board. Generally safe, but exercise caution in information sharing.
Westpalmbeachkia.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Westpalmbeachkia.com you are considering visiting, which is associated with West Palm Beach KIA, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.
However ComplaintsBoard has detected that:
- Westpalmbeachkia.com has relatively low traffic compared to other websites, it could be due to a niche focus, but could also indicate a potential lack of traffic and popularity. The westpalmbeachkia.com may offer a niche product or service that is only of interest to a smaller audience.
- West Palm Beach KIA protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- We conducted a search on social media and found several negative reviews related to West Palm Beach KIA. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of West Palm Beach KIA complaint handling
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West Palm Beach KIA address735 S Military Trail, West Palm Beach, Florida, 33415, United States
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