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1.0 3 Reviews

West Coast Fleet Services Complaints Summary

0 Resolved
3 Unresolved
Our verdict: Engaging with West Coast Fleet Services at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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West Coast Fleet Services reviews & complaints 3

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ComplaintsBoard
R
9:44 am EDT

West Coast Fleet Services unethical behaviour

They lied to the BBB claiming a second mechanic checked the first mechanics work. We were inside the motorhome the duration of the work and not once did a second person come inside to check the work performed by the first guy (most of the work was performed from the inside of the motorhome).
Don't trust them!
See previous complaint about turbo charger not torqued down.

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Update by russmiele
Sep 05, 2018 12:38 pm EDT

We finally settled this case. Didn't receive the original amount West Coast Fleet offered but I'm happy they paid something towards the re-repairs.
Thank you Robert.
PS: Once I figure out how to remove the posts they'll be gone

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ComplaintsBoard
R
12:02 pm EDT

West Coast Fleet Services engine repair

Guy worked on my motorhome and forgot to toque down the nuts on the turbo charger which cost me almost $1300 to have fixed be a real mechanic.
Their "mechanic" was too occupied on the phone dealing with an accident him and his wife had.
They refused to deal with the negligent and faulty workmanship by saying it was out of warranty. Faulty workmanship does not fall under a warranty.
Make sure you call the manufacturer if you're having engine work done to make sure the company doing the work is certified.
They claim to be cummins certified but don't believe the website because they aren't per Cummins.

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Update by russmiele
May 09, 2018 12:47 pm EDT

Should say West Coast Fleet "Services", not "Xervices"

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ComplaintsBoard
R
10:25 am EDT

West Coast Fleet Services engine repairs

I had some work done at West Coast Fleet Services 8853 Three Flags Road Unit B, Hesperia, CA [protected]).
They claim they have certified mechanics per their website that represent Freightliner, Cummins and etc.
I had a Cummins turbo charger worked on at their shop and they forgot to torque the bolts (mechanic was pre-occupied with a car accident he and his pregnant wife was in). On our next trip two of the nuts had come off and the other two came loose causing lose of power (Due to the fact that we only use the motorhome once a year they used that as an excuse not to reimburse us).
We had it re-attached by Freightline NW in Union Gap, WA at a cost of $1258.11.
They claim the warranty period ran out. Keep in mind warranties aren't covered by negligent faulty workmanship.

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Contact West Coast Fleet Services customer service

Phone numbers

+1 (760) 956-1877 +1 (951) 746-6899 More phone numbers

Website

westcoastfleet.webs.com

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