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West Asset Management / DON'T WORK THERE

1 Mobile, AL, United States
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I TRIED TO PUT THIS COMPLAINT ON JOBVENT.COM BUT THEY HAVE CHANGED THEIR NAME AND THEY AREN'T TAKING ANY MORE COMPLAINTS. FIRST OFF LET ME JUST LET YOU KNOW THAT AT THE WAM I WORK IS NOT THE SPRINT SIDE BUT THE "SO CALLED" GOVERNMENT SIDE. I SAY SO CALLED BECAUSE THEY SAY WE ARE APART OF "GOVERNEMENT'" AND WE ARE NOT! WE DON'T GET THE SAME BENEFITS AS A GOVERNMENT EMPLOYEE BUT MY MANAGERS AND THE SO CALLED HR DEPTMENT INSIST THAT WE ARE. ANYWHO, IF YOU ARE A "BORROWER" THAT UNFORTUANTLY HAS A DEFAULTED STUDENT LOAN, THE BALL IS IN YOUR COURT IN SO MANY WAYS. NOW, THINGS HAVE CHANGED SINCE IVE BEEN THERE 2 YEARS. IF YOU PAY SOMETHING ON THE LOAN NO MATTER WHAT YOU CAN "CALL THE DOGS" OFF FOR A LITTLE WHILE. THE ONLY BAD THING IS FOR US, IF A BORROWER DOESN'T VERIFY BY SOCIAL SECURITY NUMBER OR DOB, THE BORROWER HAS THE RIGHT TO HANG UP, THE DOWN SIDE ON THE BORROWERS PART IS IF NO CONTACT IS MADE, AND YOU ARE WORKING, WEST ASSET MANAGEMENT WILL OFFSET YOUR TAXES. IT WILL TAKE A LITTLE WHILE BUT IVE SEEN ACCOUNTS THAT IS OVER 20 YERAS OLD AND NOTHING HAS BEEN DONE ABOUT IT! ANOTHER BAD THING IS THAT WEST CAN GARNISH YOUR WAGES UP TO 20% THEY SAY 15% BUT ITS REALLY 20% THAT'S WHAT THEY GO BY. I DON'T CARE TO WORK THERE, HOWEVER, IN MOBILE, AL THERE AREN'T A LOT OF JOBS THAT PAYS 12.75 PER HOUR. HOWEVER, I HAVE TO PUT UP WITH SOME MUCH BULL--- FOR THE LITTLE MONEY ITS RIDICULOUS!!. I HATE TO LIE TO PEOPLE OR TWIST THEIR ARM ABOUT A 100K STUDENT LOAN BUT IF I DON'T THEY THRETHEN ME ABOUT MY JOB! IM REALLY NOT A COLLECTOR, AND IM NOT THE TYPE THAT IS "DOGMATIC" PEOPLE THAT ARE READING THIS AND HAVE A DEFAULTED STUDENT LOAN IS WEST UNDERSTAND THAT THEY MAKE YOU THINK YOUR TIME IS RUNNING OUT! AND THAT'S NOT TRUE 100% OF THE TIME. TELL THEM THAT YOU DON'T HAVE A JOB, THEY WILL TRY TO DO A FINANCIAL STATEMENT ON YOU BUT WHATEVER YOU DO DON'T TELL THEM THE TRUTH! BECAUSE ALL THE REPS AND THE MANAGERS WILL TRY TO DO IS SET YOU UP ON PAYMENTS THAT YOU CANT AFFORD. IF FOR SOME REASON THEY CALL AND VERIFY DON'T VERIFY NOTHING JUST TELL THEM THAT'S NOT YOU. IT WILL GIVE YOU TIME TO COME UP WITH SOMETHING TO PAY ON IT. ALSO, PUT PRIVACY DIRECTOR ON YOUR PHONE.. ANOTHER THING IS IF YOU DO SPEAK WITH A REP ASK THEM IF YOUR ARE OFFSET FOR YOUR TAXES, IF YOU ARE, DO NOT FILE YOUR TAXES AND FILE FOR AN EXTENTION. ONCE YOU FILE AN EXTENTION YOU MUST WAIT 9-12 MONTHS (BECAUSE YOU WILL BE MAKING VOLUTARY PAYMENTS) AND THEN FILE YOUR TAXES. REPS WILL NOT TELL YOU THIS!! UNLESS THEY ARE IN A GOOD MOOD. BUT EVEN SO, YOU STILL HAVE THE UPPER HAND NO MATTER WHAT THEY TELL YOU. THE JOB IS SALES DRIVEN SO THE MORE MONEY THE GET OUT OF YOU UP FRONT THE MORE MONEY IS IN THEIR POCKET . FOR INSTANCE IF A REP CALL YOU AND THEY TELL YOU THAT YOU HAVE A DEFAULTED STUDENT LOAN IN THE AMOUNT OF 15K NOW FIRST THE REP WILL TELL YOU THERE IS A DOWN PAYMENT THAT MUST BE MADE. THOSE FIGURES ARE JUST MADE UP BECAUSE WE HAVE QUOTA OF FRONT LINE GOALS (CASH MONEY) WE HAVE TO GET FROM EACH BORROWER. IF A REP IS IN THE HOLE THEY WILL TRY TO BLEED AS MUCH MONEY OUT OF YOU AS POSSIBLE THEY MAY TELL YOU TO PUT DOWN [protected] DOLLARS! (THAT'S MONEY THEY WILL GET) TELL THEM THAT YOU CAN'T AFFORD THAT . THE SCALE THEY USE IS 1.3% FOR A REGULAR REHAB (EXAMPLE 15000X1.3%=195.00 PLUS $10.00 MANAGERS ALWAYS FORCE US TO ADD 10.00 TO YOUR BILL BECAUSE THEY CLAIM ITS FOR INTEREST.!!! NOW BE SMART, ASK FOR A BALANCE SENSATIVE REHAB DEPENDING ON THE BALANCE THERE IS A SCALE. DO NOT ACCEPT THE FIRST AMOUNT THEY GIVE YOU BECAUSE ITS ALWAYS GOING TO BE THE MOST. TALK THEM DOWN AS MUCH AS YOU CAN. REMEMBER THIS REHABILTATION PROGRAM IS FOR 9-12 MONTHS. NOW, IF YOU ARE FORTUANT TO PAY OFF YOUR LOAN OR DO A SETTLEMENT. THE ONLY BAD THING ABOUT A SETTLEMENT IS JUST THAT A SETTLEMENT, YOU HAVE TO PAY TAXES ON THE PAYMENT, OF COURSE, THEY AREN'T GOING TO TELL YOU THAT ! A SETTLEMENT IS ONLY GOOD FOR 90 DAYS. HOWEVER, MANGERS TELL REPS THEY ONLY HAVE 30-60 DAYS. DON'T FALL FOR THAT. ASK FOR 90 DAYS! WEST ASSET MANAGEMENT IS A COMPLETE SCAM. WE ARE ON THE BOTTOM 17 OF 17 CONTRACTORS FOR THE DEPARTMENT OF EDUCATION AND THE DIRECTOR IS AFRAID THAT HE WILL LOSE THE CONTRACT. THAT'S WHY THEY SQUEEZE EMPLOYEES AND BORROWERS OF EVERYTHING THEY HAVE. UNDERSTAND, ITS NOT THE BROWERS ITS WEST ASSET MANAGEMENT AND THE MANGERS THAT PUT SO MANY PRESSURES ON US TO DO OUR JOB SO THERE WILL BE SOME LYING, MANIPULATING, AND VIOLATING DONE. ITS SAD THAT THIS HAS TO GO ON AND BASICALLY RIP OFF BORROWERS BUT US AS A REPS HAVE NO CHOICE. WE GET WROTE UP IF WE DON'T MAKE OUR GOAL, AND YOU ONLY HAVE 3 MONTHS TO EXCEED THE $144, 000 TOTAL OF REHABS, $1880 IN FRONT LINE, 7 GARNISHMENT REQUESTS, 7 INCOME CONTINGENCY REPAYMENTS, ( I WILL GET TO THAT LATER) AND RESOLUTIONS. MANY PEOPLE ARE SO SCARED FOR THEIR JOBS, THEY HAVE FAMILIES TO FEED AND 95% OF THE PEOPLE THERE ARE SINGLE AFRICAN AMERICAN MOTHERS WITH 3-9 CHILDREN. THEY DON'T HAVE ANY EDUCATION AND THIS IS THE BEST JOB THEY MAY HAVE HAD. SO WITH THAT BEING SAID, THEY WILL TELL YOU WHATEVER TO KEEP THEIR JOBS. PLEASE DON'T BLAME THE REPS, THEY DON'T MAKE THE POLICIES, WEST ASSET MANAGEMENT DOES. IF I WERE ANYONE THAT HAS A DEFAULTED STUDENT LOAN WRITE YOUR ATTORNEY GENERAL AND LET HIM KNOW WHAT IS GOING ON . WRITE YOUR SENATOR, CONGRESSMAN ETC. TRUST ME IF ENOUGH OF YOU COMPLAIN ON WEST, THINGS WOULD CHANGE FOR THE BETTER AND ALL OF THE SCARE TACTICS WILL CEASE!
NOW FOR THE INCOME CONTINGENCY REPAYMENT PROGRAM. THAT IS A PROGRAM THAT HAS ITS NEGATIVE SIDE. BASICALLY IF YOU ARE SENT TO THAT PROGRAM IT MEANS YOU EITHER CAN'T AFFORD THE PAYMENTS BECAUSE YOU DON'T WORK ETC BASED ON THE FINANCIAL STATMENT. IF THEY DECIDE YOU NEED TO DO THAT, THEY ARE NOT GOING TO TELL YOU THAT THIS PROGRAM IS A CONSOLIDATION PROGRAM THAT COMPOUNDS ALL THE INTEREST, PENALITES, AND FEES TOGETHER SO FOR EXAMPLE THAT 15K STUDENT LOAN MAY BE 30K WHEN ITS ALL OVER WITH. THEY ALSO DON'T TELL YOU THAT YOU HAVE 30 YEARS TO PAY IT AND NOT 15 YEARS. IF ANYONE IS IN THIS SITUATION BE SMART, DO YOUR HOMEWORK, AND JUST DONT' ACCEPT THE FIRST THING THEY OFFER BECAUSE IT WILL BE THE MOST EXPENSIVE OFFER!!! ---GOOD LUCK!!!

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