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Wesley Berry Flowers / unauthorized credit card charges

1 United States
Contact information:

I ordered some birthday flowers for my mother on 1/2/16. The "big fat birthday bouquet." I was given a confirmation #[protected] & told that I would receive a receipt via email & never received an email. I was told the total was $52.00. On 1/6/16 my debit card was charged $78.46. I did not authorize this amount. I tried calling customer service 6 times today- 1/11/16. The first time I was on hold for 9min 31sec before being hung up on. The second call, I was on hold for 3min 55sec, the 3rd call lasted 2min 45sec, the forth call- 2min 3sec, the fifth call 2min exactly & the last time lasted for over 10min before being disconnected once again. I also emailed them this complaint today as well. I am highly upset being treated so rudely. I requested an immediate refund of $26.46. With the way I was treated today, I will be amazed if I get it. To top off the whole situation, my mother did not receive the correct flowers that I ordered!

Jan 11, 2016

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