Wendy’s
reviews and complaints

I like soggy buns. goes down easier :)

That's awful but probably not true of all franchises. Go to Wendys.com and let corporate know about this particular restaurant. You'll probably get some coupons out of it to use at a franchise with better service and better food.

I have been ordering Wendy's chili for years. I like the idea of it being somewhat healthy and affordable. Since prices of gas are rising, so are fast foods, which are understandable. I do not understand how they can water down food (chili) and expect to get away with it. The chili was at least 2 inches below the fill line and there was more water and spices in the chili than anything else. Barely any beans or meat...mostly water.

jUST SO YOU KNOW THEIR MEAT IS NEVER FROZEN, AND IT'S GRAIN FED WITH NO FILLERS OR ADDITIVES.

I had a similar experiences but today's was the worst as far as watery sauce, almost no beans or meat. If they won't change, I guess I will.

I can relate to this one. Maybe the employees don't need to be fired, how about educated on some CS?! I get overcharged all the time when I eat out. And yes, it is upsetting, esp. if you know how much it should cost i.e. you eat the same thing at the same restaurant each time. If my "partner" is with me, he always says "it's just a dollar, forget about it"?! But if they overcharge each customer by a dollar, that is a lot of profits :). Mistakes happen. Maybe you were PMSing?! Maybe it was the way you presented the issue?! They always say you get more with honey than you do with vinegar, which is true. But a lot of ppl in CS see it as simply a pay check, they don't realize the domino effect it has. I will not frequent a place if the service is lousy?! Why would I?! Market is too competitive?!

When you (OP) can't spell is, employee, company, etc correctly, I have to tend to believe you're a troll and/or not telling the truth.

I currently work for Wendy's. When I get to work I wipe down everything, I dont care who did it before me. I believe the problem is in the store owner's. I worked my first day 9.30 hours with out a break. The next day was 11.30 hours no break. They are slave drivers. I keep throwing stuff away when the hold time it up, others don't. I don't like to work in a place where everyone speaks Spanish. I have had customers stop me and actually say Thanks for working in the drive thru, so they don't need a translator. I am white and I hold no prejudice to anyone but I find half of white, black, mexican, asian are rude to anyone they meet at our store. It's hard to go out on a limb for people, when your first interaction with them is hostile. If they followed the law and gave everyone their breaks like they are suppose too, all crew members would feel adquate as employees. I only took this job due to hard times and question myself eating out anywhere. The moral of the story is if you want something cooked right do it yourself. Watch out for all mexican crews, they don't wash hands and hold times are insignificant. They touch raw chicken then touch hamburger meat then make your sandwich without washing their hands.

I recently went to wendys in pawtucket on broad street and bought some food when i got home and looked at my food the frys were not cooked and they didnt give me my complete order i was missin to burgers and the fries were also cold.

often enough it is not the businesses job to contact family after an accident. It is the police, hospital, emergency services.

I cant say it is right but unfourtunatley the law works on the employers side rather than the employee. However if you can prove that overworking your husband is what caused the incident and he has a medical note on file then you may have a lawsuit on your hands. I would definately make an appt with a personal injury atty.

Also the number to corp office of wendy's is

Wendy's Consumer Relations - United States
Wendy's International, Inc.
One Dave Thomas Blvd.
Dublin, OH 43017

Phone: [protected], ext. 2032

We went to purchase 10 double cheeseburgers and 3 fries. The problem is when we got home we seen we were shorted a few burgers and fries were hard..But that's not all, the burgers were singles not doubles. We live 30 minutes away and had to go back just for the order to get done wrong again. And saturated with lots of mustard. The meat on 3 of the burgers tasted or felt like they had either been reheated several times or over cooked and reheated. Not the first time it happened but very rare. We waited at the speaker for them to take our order for around 15 minutes and another 20 minutes just to get the order just for it all to be wrong and have to make second trip and it still wrong. The only good thing is attitudes were. Please let me knpw what we can do. Thanks. Troy Alabama. Melisa morgan please contact me.

The chicken was completely different than what their chicken nuggets are. Wish they would bring it back

Yes, the Asian chicken is a big rip-off. Nearly $4 for six dinky chicken nuggies. definitely not what I expected. They would be good if there were more of them for the price. Heck, it was about a dollars worth of chicken. how cheap.

It tastes good because I was super hungry, but it DOES NOT look like the advertisement. It was some chicken nuggets FLOATING in some Asian ripoff sauce. I only ate and continued to eat WENDY'S, because I love DAVE THOMAS and his commercials...but he has died and it is no longer owned by the family...! Freakin ARBY's owns it! :-(

You have no case. Whining is not a basis for a lawsuit.

You should be more concerned that you plan on marrying a fast food worker. At least set a higher bar for yourself as a woman.

NO LOUD CAPPING IT KINDA SUCKS TOO READ IT YOU SHOULD CALLED THE SUPERVISOR AND ASK FOR THE MANAGER TOO STOP AND TAKE THEIR WORK SERIOUSLY

I ordered my food at around 8:15 PM after waiting in line for about 15 minutes, left at 8:59 PM with NO food. They had me waiting for so long. After 2 customers who ordered after me recieved their food, I went up to the counter to ask if they forgot about my order. They did, then after seeing 3 more customers who ordered recieve their food even after I reminded them of my order, I went up and asked for a refund. They didn't even offer me to have the sandwich for free. Horrible service and absurd waiting time, how about finding people who can actually do the job!

I worked at wendy's for about a year and a half. Since I been there, I saw with my own eyes one of the top managers (elena) cheating on her own husband having sex in the back of the store where we keep food for the customers! I gave the complaint to the other manager harriet) over top of her, and she dismissed it and got mad and told me to go leave work and go home. I felt that I was doing the right thing about bringing it to someones attention because of all the diseases that could be spread when having sex around food! And for what I found out later on, that elena was taking medicine for herpes. That even makes the situation worse. Anyway, now that I have covered the disgusting part, here's the ignorance part. For me bringing the situation to the other managers attention (Harriet) has made (Elena) hold a grudge at me and threatened me many of times that she was going to get me back. Since then, I have been suspended, had my hours reduced and treated with ignorance, all because I brought a nasty situation to someone (Harriet) that I thought would handle it professionally. The two top managers (Harriet) and (Elena) work together on the morning shift so therefore whenever someone whether customer or employee has a complaint, it goes no further than either one. For example:when I brought the complaint to (Harriet) about (Elena) having sex in the store around food, during working hours (Harriet) said "again"! And the only punishment she received was nothing at all!

Well..

let me begin to tell you about my little adventure with wendys is chillicothe ohio. me and my family went in around 9:20 pm to get a snack before heading home. the lady on register asked " are you guys ready to order now? " but being in the fast food industy i let that slide. my mom started the order with a kids meal for my younger sister.. than my other sister ordered. this lady interupted us and informed us that we were confusing her and we needed to slow down. again i didnt say anything cause i know fast food. my dad stood up there to wait for our food while the rest of us sat down. i sat down and realized that we were missing a drink. i walked up and told my dad. he told the lady on register and she refused to give us the drink we paid for. she said she made it and doesnt know what we did with it. so the manager comes over and takes the side of the lady on register. saying we were rude and loud. let me tell you we did not once raise our voice. so we took our food to go and left... and we were missing half our order. so needless to say my family will never eat at a wendys again. POOR SERVICE!

I went through the drive thru, something I don't usually like to do, as the order usually gets screwed up. I didn't receive a straw, so I opened the lid to get a drink from my soda. It was well over an inch from the top of the cup. As I paid over $2.00 for the drink, I expect it to be full. When I got home and looked in the bag, did not get a receipt, or else I might have called the store. Also did not receive any eating utensils, napkin, etc. Kind of hard to eat a salad without a fork.

I can not believe that management did this... I ordered a double burger... I was given a hamburger with 4 patties on it... When I explained to the manager about this, she then explained to me " we ran out of patties so we resorted to using JR. burger patties instead... These patties are so thin after cooking there is hardly any meat left... You would think I would have been made aware of this before I made my purchase... Of course they wouldn't do this, they are afraid of losing a sale...

My girlfriend was six months pregnant. She is a vegetarian. She was so hungry that she started gagging and wanted to lay down, but needed to eat. So since I was driving I stopped and went to the nearest place for food. Wendys. After waiting in line for twenty five minutes despite there only being two other customers in the store, and probably five employees working drive-through window that I could see, someone finally took my order. I asked for a cheeseburger with everything on it, except NO MEAT. Yes, I want a burger roll with lettuce, tomato, etc.. and skip the burger. I watched the girl that was working the assembly line of food, watched her mess up several times by putting burger patties onto the rolls, and then throw them away. By this time, I had been waiting well over half an hour (which is standard time there, go check yourself - I just didn't know it at the time.) for a cold roll with several condiments on it. The manager went over to the girl to see what was taking so long, and when she saw it was to have no meat, she said to the employee, and I quote, "oh, haha.. that boy should just go home and make his own f*cking sandwich." It took all of my resolve not to show any anger and feed this woman her own nose, but I had to choke it down because I needed the food for my girlfriend.

Rude service at Wendy's. The girl (Only girl) at the counter who took my order had the most racist demeaner. She should have just just asked me what the Fu*k I wanted to order. The manager looked just as lame and not caring. I won't cater to Wendy's until I see an approvement in their staff attitude. Very unprofessional organization. This particular Wendy's is on Baseline & Ellsworth in Mesa Arizona. In retalliation I poured some Ketchup on their customer eating area rug floor. Improve or get more ketchup revenge Wendy's.

First off I was out with mychurch friend to wendy's
a couple of weeks ago on a friday nite and it made
me sick there were flies houvering all over us and the glass windows and our
food. then about a week later my daughter went there with her boyfriend and this empolyee named nikki and dustin were very rude and nasty to my daughter for no reason at all I'm not going to patron this resturant again for sure clean it up and your employees too

So i'm hungry go around the corner to wendy's and pull up at the drive thru. Ask the cashier to hold for second while I decided what I wanted to order. I guess she didn't hear me then she ask to take my order then I guess me having to tell her to wait again made her upset. So when ready she ask me to hold with no one in line then I said hello and she repeated oh I need u to wait. So finally I had to drive around to the window to place my order and then I recieved o receipt with my order. To top it all off the manager walk right past the window and looked at me like I was crazy! Something needs to be done about those type of people

Wendy's restaurant on 114th street in rockaway beach, new york, I sat in the drive thru for about 7-8 minutes. when they finally came to the drive thru everything I ordered they did not have (large size meals, no baked potatoes, no chicken nuggets) on occassions they do not have the proper condiments. Also I witnessed a staff memeber changing the garbage bag with the plastic gloves and as soon as he fininshed throwing it out he returned and started putting hamburgers to cook with the same gloves he had on when he was messing with the garbage. I spoke to the manager who 's explanation was he did not touch the garbage only the bag...