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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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1:11 pm EDT
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Wendy’s food/ chicken nuggets

On 3/19/2018, around 5:45pm, my wife and I stopped at the Wendy's restaurant on route 36 in Marysville, Ohio. We placed our order thru the drive. My wife order the chicken nuggets meal. After we received our meal we were headed home. My wife pulled out a chicken nugget and noticed that it had a hair attached to it. when we returned home my wife threw the meal into the garbage.

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12:02 am EDT

Wendy’s service

We recently dined in at one of your locations in Idaho. One employee was setting a scenario of "What would you do" If a bus load of people came in and started ordering (he fired off numerous different menu items) the employee he was addressing replied with I would say.. F you dude. We were seated in the dining room at tihs time and heard and they were behind the counter. Then a few minues later the guy presenting the question then started talking about a belligerent customer that he had recently refused service to, and that he came back in and started hassling him or any other employee he would beat his [censor] next time, while walking THROUGH the dining room with another employeeI am sure you can see how disappointed we were sitting there with our daughter hearing all of this. Now just imagine our disappointment when the same man turned out to be a manager. I understand things happen we are human after all. But when working with the public I believe there is no room for that, and especially with management. His total disregard of paying customers is not acceptable. I could go on and on but I am sure you get the jist of it. We will not be back to that location. Thank you for your time.

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5:33 pm EST

Wendy’s unethical behavior

7515 niagara falls blvd niagara falls ny . On saturday 3/3/2018 around 9pm we had placed an order for 1 childrens hamburger meal, 1 childrens chicken nugget meal, i double stacker meal with a strawberry lemonade and 1 triple stacker meal with a honest green tea . I was then yelled at by the employee stating that they do not have lemonade but yet i was still charged for it and given a watery coke in a smaller size. The employee then went on to refuse giving me a reciept saying the cash register was out of paper my total at the screen was $29.83 and then put all 4 of my bags in one of his hands and threw them at me along with my straws spilling everything all over the front of me meanwhile i had my 3 young children in the car witnessing this very disrespectful behavior and i did not even recieve and apology. Then a whole entire meal was then forgotten as i proceeded to say that it was forgotten i was then yelled at saying i didnt order it and that i was not charged for it yet it was put into the screen while we order so he then went to get the rest of my order. We then pulled off and grabbed out of the bag of food which was slapped together and a mess as well as very cold not even edible. We love going to wendys but after this incident i dont think we will be able to return . I would love the resolution to be a refund for the most part as well as i hope it can be a repair on the house of wendys it was very upsetting .

my email is [protected]@gmail.com

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9:27 am EST

Wendy’s harassment

Since I've been at this Store in Sarasota, Fl. I've been assaulted by a fellow employee (nothing was done even after being punched in the face & throat; in fact I was sent home w/o pay) and eventually he was transferred. I've had all managers harass me and verbally abuse me in front of Crew & Customers. I was forced to serve expired meat and told if I didn't I'd be written up and disciplined. I've just yesterday been forced to sign a paper under duress stating I quit because of my hours. When I have 44 hours and was humiliated the same day by my GM & a crew member cussed me out. All in front of customers. When I said I was reporting their behavior to HR & The Harassment line... is when the 2 Mangers produced the bogus paperwork that I'd said I quit and walked out. Also I've been ridiculed over my sexuality and my beliefs multiple times. And as someone in recovery for 10 Plus years I have reported multiple times a fellow employee using drugs and actually having them on them in front of me in the store. Nothing was ever done. It seems Wendy's doesn't do anything but, protect their management no matters the cost to the lowly crew members.

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7:18 pm EST
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Wendy’s food and amount charged

I went to my local Wendy'sat about 5 p.m. on March 2nd. to get dinner for myself and 2 friends. I ordered a smoky mushroom burger and 2 #4 combos for my friends. I was charged $29.27 for our food. When I got home and went to eat my hamburger it was raw on the inside . I threw it away and tried for over an hour to reach someone at our store and there was nothing but a busy signal. I do not own a car so I have to depend on someone to take me there, but could not get there. I am a regular customer and alot of my friends are too. I am very upset about this and I want a refund for my sandwich and for what they overcharged me. I am disabled and live on a fixed income and I cannot afford to be conned out of money. If I can't get resolution I will be in touch with a lawyer.

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Update by Deedri Ward
Mar 02, 2018 7:25 pm EST

I will not recommend Wendy's to anyone.

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8:54 pm EST

Wendy’s doped up/drunk employee!

My family and I visited the Wendy's in Glade Spring Virginia around 7p.m. tonight and we got to the counter and ordered and planned on dining in but decided to take it to go because we noticed and employee walking around weirdly and kind of staggering and being extremely loud and obnoxious. He walked closely to the counter a couple of times and you could clearly smell alcohol on his breath. I tried to get a look at his name and I believe it was either Taylor or Tyler. Clearly he was on drugs, drunk or both! Wendy's really should consider drug testing their employees. One thing is for sure, my family and I will never go back to this location to eat...ever again! If Wendy's is going to hire drugs addicts and alcoholics, they should just close their doors! All of the other folks in line were also talking about this young man's behavior and we could all smell the alcohol because it was so strong. This should be addressed promptly! I fear for the other employees and customers safety being around that.

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8:17 pm EST

Wendy’s service and food was horrible

My friends and I went to dinner at Wendy's tonight located in Mesa, Az .On southern and signal butte. Right off the bat, while I'm ordering the manager along with two employees are in the back ground mocking and making rude comments under there breaths while giving the stink eye. Then I ask for to go and when I get to car notice my frosty is liquid, completely melted. I call to talk with manager in hopes of a replacement and explain the issue and am hung up on. Then I take a bite of the burger which is soggy and disgusting, take a bite of Fry's and there covered in salt. The whole meal was the worst I've ever had, the service was so bad that if I had known them I would of acted as if I didn't. No couth or class. So here I am complaining in hopes of getting my money back and food replaced. Not to mention they should all get spanked, no way to represent Wendy's or any business, that's why small companies go out of business, due to [censor] like the employees in Mesa, Az on southern and signal butte.

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Deedri Ward
, US
Mar 02, 2018 7:22 pm EST
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I won't be going back to Wendy's anymore in my town.

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12:41 pm EST
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Wendy’s consistent lack of product, lack of receipts, lack of management response

Wendy's at 259 City Ave. Philadelphia, PA
On multiple occasions, this location fails to give me ketchup with my meal, as they say they are out of stock. There's a fast food burger joint that doesn't have ketchup to accompany their customers' hamburgers and fries?! Unacceptable. If this is the case, they should warn customers before we order and give them our money. They also fail to give me my receipts. When I contacted the Manager about my concerns, he placed me on hold for 5 minutes before giving me the phone number of the District Manager. When I called her, she told me she was busy, but would return my call. She never did. Terrible customer service on many levels... I do not have the dates of the incidences (as I was never offered receipts). At this point, there are only two resolutions that would make me want to return: 1. Fix the root issue by training the Manager in good customer service in the fast food industry and consider reprimanding the District Manager for not take customer complaints seriously. 2. Provide a refund of money or coupons for the food I barely enjoyed on at least three occasions (we always order the same thing - 2 #1 combos with cheese and two chocolate frostys...and ketchup!).

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9:20 am EST

Wendy’s old food that's been sitting around

Sunday 25 Feb 2018, at 330 pm, I purchased a combo meal on my way to work, ( McGure AFB, NJ) and I received a meal that was so old that I was really disappointed. The meal was a chicken combo meal, the French fries where old, which I could have forgotten about, but the chicken sandwich was so dried out and old that it was disgusting, I just thru it in the trash, a waste of money. I would have returned it but I had to launch airplanes going over seas. This food should have never left the store, I felt I should have received my money back. I have never had problems before but I can not allow this to go unanswered. This is feed back to the store, please do not sell old food, especially after this store has been renovated .

Thank you

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3:30 pm EST
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Wendy’s employment

The Management in Wendy's in Hurricane, UT is allowing SEXual harassment, bullying, and discrimination. The owner won't do anything about the situation. I have a petition of employees who will testify. They follow none of the codes and conduct of the company. They forced a 5 month pregnant employee to work overtime. She got sick and they wrote her up. They ignored a medical note and bullied someone with anxiety. They forced someone tryiny to stay sober to train someone who was high. One of the managers makes SEXual harrassment comments frequently. Minors are over worked and go without breaks. General manger slanders all her employees. Homosexuals are called f[censor] and f[censor]s at work. These are just several incidents.

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10:39 pm EST

Wendy’s found and object in my home style chicken sandwich

Hello let me start by saying I'm a loyal Wendy's customer however tonight I brought a homestyle chicken sandwich and there as a black foreign object in my sandwich. I usually don't complain about things like this but my daughter took a bite of my sandwich and that's when I saw the object and although it was fairly big I didn't want anyone else to possible choke on it I'd it was to happen again. The Wendy's is located at 199 Hempstead turnpike, the transaction took place around 11:00pm.

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1:09 pm EST

Wendy’s host-georgia at store located at: 2409 post dr, indianapolis, in 46219

Georgia was working as the host, taking customer ordersfor the gentleman operating the drive-thru cash register. In doing so she was extremely RUDE as she rushed us to finish our order. She actually cut us off while we were spraking to give us our total. When we stated, "Ma'am, we weren't finished ordering, ." she audibly groaned and said, "Well go ahead then." She was genuinely annoyed and distasteful with us for her mistake. She then refused to make any eye contact with us or speak with us when we approached the window. She made us never want to spend another dime at this location again. We were picking up food for our sick mother and had it not taken us an extra 20 monites to drive out of our way to go to a different location, I would have left and never finished ordering because she was sooo incredibly disrespectful.

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5:47 pm EST

Wendy’s the whole store

We went to the local Wendy's and it was terrible. We waited in line for nearly 30 minutes, with only 4 people in front of us. The area around the checkout counter was filled with smoke most of the time from where they make the french fries. I am guessing the exhaust fan was not working. The fries were disgusting and tasted like the the oil had not been changed for days. The employees (I saw 5) were all very unhygienic, greasy, sweaty, dirty hair, just not who I would want handling my food. After waiting for 30 minutes to make our order, they got the order wrong, but there were at least 4 more people in line and we did not want to wait that long again to have it corrected. While we were getting up from the table after eating, I noticed the window sills by the other tables, and those had not been dusted or cleaned for a very long time. The whole experience was awful from start to finish.

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9:00 am EST

Wendy’s baldwin wendy

Me my sister and my brother went to Wendy last night we got our food that. The ladies. Say 10 more min for the baked potato and the potato was hard and our food got cold. Can you give us like coupon or something we alway go to Wendy last night the people was not nice thank you jimmy seaman My email address is [protected]@AOL.COM. When we order the food the ladies do not tell us that we have to wait 15 min for a baked potato

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7:44 pm EST
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Wendy’s rude comment horrible service

When going through the drive through at the Wendy's at address 4450 walker road in Windsor Ontario we asked for two large cokes. When at the window to pay the young white female employee said loudly while the window was open "why would anyone buy two large cokes, like why wouldn't you just go to the store and get a two litre, like that's so stupid" and was laughing like its funny to buy drinks at Wendy's, so my husband said "because we like ice" and looked very unhappy as we had just been called stupid for purchasing two cokes. This employee should be fired for their disgusting behaviour.

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8:46 am EST

Wendy’s quick service establishment

Please be advised that on 2/8/18 my family and I visited the Wendy's located at 1661 Hylan Blvd. Staten Island, NY 10306. We tend to frequent quick service restaurants as we have small children that crave the experience. However it was our first time going to the said location. In all honesty we were repulsed by the lack of cleanliness throughout the establishment. Even outside had overflowing receptacles. Amanda who took our order had no customer service etiquette. She was very disconnected from her position and even walked away from the register. I actually came back to reorder chicken nuggets since she failed to get it on the first order. We also ordered a cheese burger without the bun but received it without the cheese. When my wife went back to the counter they were not receptive at all. I had to go myself to the counter to address the issue. The employee at that time took the burger back but was very rude while doing so. Overall the entire experience was less than subpar, we were extremely dissatisfied and overly disappointed. The workers were observed chit chatting while tables were filthy dirty. I strongly suggest a district manager taking a look at the operation at the said location.I strongly feel I will not revisit this particular Wendy's unless there is change. Thank you for your time into this matter.

Dr. Chad Jacobson
[protected]

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4:24 pm EST
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Wendy’s wendy’s in logan

So I got to logans and we pulled in and ate Wendy's but the problem was is your guys were out of French fries what fast food restaurant runs out of fries and so they swapped it out for chili the kicker is I [censor] in my brand new shorts hell my mom is still scrubbing my underwear trying to get the [censor] stains out. And on top of that they put a damn tomato on my burger when I specifically asked them not to.

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12:39 pm EST

Wendy’s employee

I go to this Wendy's to eat alot but everytime I go and I see this person not sure exactly what his name is but he's a big guy. Now I want to enjoy my food and not see some excuse my language...Someones butt hanging out! Especially when I go in with kids at this Wendy's. I love coming to this store but if that is how we are welcomed I can and will take my money elsewhere

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12:57 pm EST

Wendy’s unauthorized credit card charges/unethical management behaviour

Wendy's location: 7206 fm 1960 rd e; humble, tx
January 29, 2018 apprx. 1200pm

Went to wendy's ordered a 4 for 4. employee rang me up, I swiped my card; it read approved and then she came back and said that it wasn't approved. excuse me? I swiped it again. surprise, it went through... twice. I stayed calm because things happen and I figured the manager could resolve it and no big deal. manager comes over and casually says to me (without asking what happened) the machines do that sometimes, you need to call your bank. I politely repeated what he said to me to make sure that I understood him correctly and he said there was nothing he could do about it and walked off! he walked off!
This point, i'm livid. since he could not conduct business professionally with a calm and overcharged customer, I raised my voice and that seemed to get his attention because I was warning the other customers in the restaurant to be diligent of their money because wendy's is double charging and then trying to justify it by saying it happens all the time.
Completely unacceptable. no apology for a mistake that was clearly not mine. no respect for a customer that wronged by your equipment. it gets worse! I walked out to leave and another customer runs out and says that the manager was saying, and I quote, "she better be glad I didn't call the [censor] cops on her." so, I walk right back in and asked the manager if he there was anything he needed to say. anyone he needed to call? his response, along with fear and shock that I walked back in there, "I don't have nothing to say. I didn't say nothing." I look at another customer and she starts to shake her and mouths the words "he's lying."
All that aside, I had to call my bank and stay on the phone for the rest of my lunch period to clear a screw up by your company. didn't get to eat. and had a non-professional, sloppy, lazy manager dismiss a huge problem. i'm sorry, telling anyone that was just double charged that "it happens all the time, call your bank" is ridiculous. my solution: reach out to this "manager" and let him know that his behaviour is unacceptable. retrain. or fired. fired would be great. that way he can see how important every $5.08 is. so disappointed. hope you-all respond or reach out because I will be blasting this on every social media outlet I can get my hands on. you know, he had no idea that I am a vet on the edge and on meds for ptsd. he put, and probably will continue to put, his crew and himself in danger by talking to customers the way he did.

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6:23 pm EST

Wendy’s the drive thru

I am waiting in line in the drive thru for about 30 minutes over a crispy chicken sandwich and a garden salad and a 4 for 4 meal while the employees are outside smoking a cigarette and wendys has about 7 other cars waiting in drive thru ...how is this a fast food restaurantnt when i have been waiting now 35 minutes im very upset and wendys needs NEW EMPLOYEES ACTION NEEDS TO BE TAKEN BEFORE WENDYs LOOSES CUSTOMERS

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Wendy’s contacts

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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