Wendy’s
reviews and complaints

My husband went to Wendy's to get me a baked potato with cheese the cheese on the side and extra cheese. He also purchased his meal. This was a take out. When he got home a five minute drive, the cheese was on the potato The reason they did not follow instructions was that the potato was dark brown. Thus the hold time was longer than excitable. My husband returned the order. They replaced the potato with one that was not cooked. They also expected him to eat a cold sandwich. I have been very sick and this was to be my first meal in days. I detest microwave potatoes. But had to use the microwave to cook this potato for four minutes. That should tell you how undercooked it was. I love Wendy's food and this is not the first bad experience I have had at this store. Needless to say I prefer Wendy's, but never again at this store.

Hit the drive thru on 686 Jamacha, El Cajon, CA 92020 on 8/28 around 7:15 pm. Already 2 cars waiting for service. On a Monday. Long after the dinner hour. I later discovered the long wait was likely that "Carmen" can barely speak English. Ordered a jr. cheeseburger, a small fry and a .50 Frosty. Then I am told the Frosty offer is over, but I tell her I just saw a commercial for it running ALL SUMMER. She tells me it was a monthly special, but what monthly special ends mid-month? She offered a discount of 10% - seriously? - on a Frosty and I said no thanks.

Then my total is high and I find she did not order the JUNIOR burger but another one. (this is not the first time they have tried op pawn off a more expensive burger on me). THEN, I get to the window and she hands me a Frosty. I told her I said no on that. I left with (1) jr. cheeseburger and your smallest fries and it was $4.42. Outrageous. Whatever happened to your dollar menu? And sticking with a promotion for the entire advertised time?

Tell me why potatoes/fries cost more than meat?

I suggest you hire people that fluently speak ENGLISH.
This is America, [censored]. We speak English here.

Tonight was my last visit to Wendy's.

Store# 3256 [protected]
686 Jamacha, El Cajon, CA 92021

Today I came into the wendy's in cementery rd in hilliard ohio. I am a very regular customer that comes in two to three times a week. Usually I go through the drive thru and even they it takes a while I love coming to wendy's. Because I love the spicy chicken and the doubles, and every time that I got to wendy's my order is usually 30-50 dollars. I asked the person taking the order to put extra ketchup and seracha sauce in my bag, because days prior to that they didn't put ketchup and sauces that I requested for. And today I made sure they put it in my bag, and the girl that was handing me my food, put extra in my bags and the manager came over right in front of me and took them out of the bag. I asked the lady why she removed them from my bag and she said her manager asked her to. If I need to pay the ketchup and sauces I will, I found that very rude. I would rather pay and get good service then get the service I got today. It made me feel bad and made me not want to return again. I don't mind the wait because like I mentioned it took about 30 min for me to get my food and it has never bothered me to wait. I would appreciate it if something was mentioned to her because this has been the first time I feel this way about this wendys. (ticket number 3086). I am not sure what the managers name is but she was an african - american.

My child works at You guys' wendys location at 441 Market Street in Gordonsville VA & they make their employees work 10-12 hour shifts with barely getting any break AND their not allowed an employee meal or any food. This is a HUGE problem! My 19 year old child has to work 10-12 hours daily with no type of food to eat while he's at work & some days doesn't even get a break.

I was recently in Wendy's dinning in with my family like we do every Saturday afternoon, when I happen to see one a young lady walk behind the counter with a sports bra on, being disrectful to serval employees one of which happened to be a young lady with a weird white coloring around her eye and mouth, she told the lady to put a shirt on, the young lady then proceeded to walk to your drive thru window, she ignored multi employees as they told her to leave, then I watch her raise her voice as she walked away . Never I have I been in a Wendy's and seen the amount of disrespect towards employees . I really hope this young lady is NOT employed at this location otherwise I will not be returning.

On August 26th I pulled up to the Wendys on Thompson and was told that it would be a 15 minute wait because the systems were down. It was around 11 pm and there were about three workers. This Wendy's is open until 2 am. On August 27th I pulled up again and it was 9 pm, there were plenty of cars and workers. The lady came on the intercom and said that she didn't have enough staff and she was closing the store. Again this Wendys is open until 2 am. There were multiple unhappy customers and I am one of those. Every time I come to this Wendys the service is terrible along with the staff. Two nights in a row I mean come on? I'm highly disappointed in this Wendys and I will not return.

This is the worst managed Wendy's I've seen and will NOT return. Worker tried to charge $9.30 for a #1 meal that is $5.99. When they finally got my order in at the correct price, the burger was not as ordered. Manager very nasty about workers getting my order wrong. Manager would not speak with me regarding my issue. She said I was rude. They just don't care. This branch should be closed. Most recent incident 16:30, 8/27/17

1213 NW Maynard Rd
Cary, NC 27513

I was on a tight schedule and not able to properly view my order, save for a glimpse to ensure it was the Apple Pecan Salad (Full as they were out of half size), until I arrived at work where I found the lettuce and toppings were way under quality standards and inedible. I spent $50.00TTD. Salads at Super Pharm or other non restaurant/fast food establishments are cheaper and of a much better standard even the lettuce is Romaine and the toppings remain fresh and crunchy and this is a day after packaging, to Wendy's Iceberg that was already turning pink and the base was actually already turning brown, so there is NO EXCUSE for an establishment that claims to serve fresh. I have lost $50TTD in this horrible economic time and had to throw away my lunch and secure something else. This is horrible! and I am really amazed at an international company having such low quality standards to the public.

HI I'm 6 months pregnant and was craving Wendy's there are none by my house so I had to drive 20 min to the closest one when I get there at 330 pm I ordered a broccoli and cheese baked potato and ceaser side salad I drive up to the pick up window and the guy said we don't have any potatoes I said ok just give me 2 side salads then he said I'm sorry we don't have any salads either! Needless to say I was very mad I drove out of my way and left hungry and when you are pregnant that's just unacceptable please keep your restaurants stocked

My husband and myself visited our local wendy's tonight at 7:13 that is what time our receipt said when we paid. We waited for one of our burgers at our table until 7:30 before my husband went back up to find out what the deal was. A short time later he received his burger. This was the worst service we have ever had at wendy's. No one was sorry for the delay. Many many customers had the same issue just waiting for things. We will not visit this location again for some time as the staff was so un caring and not being busy did not have the time to clean or get food done for customers. I am very upset with this service or lack of service. As a local business owner it upsets me that with so many people with out jobs this is the service we are getting.

The past few visits that I have made to 4 different local Wendy's all of the locations have been disgustingly dirty. I have walked our without ordering food. I have tried these 4 locations hoping to find 1 that might be clean enough to eat in.. complete FAILURE! I have even considered calling the health department on them.
Post Rd Warwick RI
Warwick Ave Warwick RI
BaldHill Rd Warwick RI
Center of New England Coventry RI
I hope this complaint reaches someone that can do something to take steps to clean these locations before you make someone sick.

Lunch with my friend at the 6199 Wilmington Pike, Centerville, Ohio 45459 store on 08/25/2017 at 11:35 AM.

The supervisor (black female) was very rude and belittled the employee (Hannah) that took my order. My friend and I lunched at this location earlier this month and the supervisor at that time (white female/blonde hair) was rude to us. (I don't have the receipt for this visit.)

This is a great location - good customers - good food...but who wants to witness supervisors behaving like this towards their coworkers and customers? My friend and I will be meeting at Frisch's or Panera next time.

If this was my store, I'd want to know about this issue so I could fix the PROBLEM.

Peace & I thank you.

Twice now I've ordered a large chocolate frosty from a Wendy's near me and both times there was a large void in the middle of the frosty. The first time I thought "well just a mistake" then it happened again. I got the frostys by going through the drive in window and so did not discover it until I got home. It seems this is a way of not giving the customer what they are paying for. The void space in the middle of the frosty was probably a quarter to a third of the capacity of the container.

My wife regina carmack. Works at wendys in savage minnesota. Has been picking up employees for work schedules for over a year and having sex with them in my vehicle and in the cooler at work. I have all their text messages and pictures. Upon advising managers kevin (Regional) nothing was done. For a company who professes to care for kids our 11 yr old is tore up. Managers and employees envolved. Carlo Henry. J Quan Santiago, Johnny Walton, Nestor. Colina.

I have been through the drive thru at this location twice now and neither time did I receive my whole order and both times was told that they were out of product. This time I was told it would be a 5 minute wait for a potato so I said that I would wait. I was asked to pull forward and did so. I was brought ONLY the potato that I had purchased but not the rest of my food. I had just got done working a 15 hour shift at my job and all I wanted was good food fast and if I hadn't checked my bag, I would have paid $15 for a potato and nothing more. I am terribly upset over this ordeal and will not be going back to Wendy's at all.

Went through the drive through at 970 ohio 97, lexington ohio. I ordered two 4 for 4 meals. We pulled up to pay and we're ignored, just sitting there waiting for someone to notice us. We got on the highway and both of our sandwiches had no lettuce, no tomato, and no mayonnaise. Our chicken nuggets we not crunchy but instead soggy. Worst experience.

Im not sending a complaint I just wanted to compliment Stephanie at 6143 walnut grove rd Memphis to 38021. She is an outstanding host. She is very polite fast productive and I believe she should be rewarded on her actions. I have ate at many places in my life and never have I met someone as great as she. This is a great spot. Everyone.
Plez respond

Are your employees deaf? Why are they so inattentive when listening to orders and after bringing a wrong one they roll eyes? Why do I have to place the same order twice because they put too much cheese on it? How is it possible? Are you kidding me? Guys get your stuff together and provide a great service. Fire everyone who deserves it. If you need my assistance, I will help.

Visited a Wendy's one hour before they closed. Upgraded both combos to a large. Got to the window and paid, then was told there were no large cups. Asked why I was being charged for a large still, worker said they stored the order and can not do anything. Came back later with change for the difference, was still short on what I should have received

I went to Wendy's on reservoir Avenue in Cranston RI for the third night in a row to order chili only to find that they did not have any. This location closes at 1 am and I was there between 10:45 and 11:00 all three nights I don't understand how a fast food restaurant can run out of food. Also tonight I waited at the speaker for close to five minutes before someone tried taking my order there were a couple of cars behind me beeping and one drove off before someone took my order. This is by far the worst location I have been to which is to bad seeing I live only a couple minutes away.