Wendy’s
reviews and complaints

Your prices have risen 3 times within recent memory. The size of the chicken has become smaller and there is less provolone--not to mention that I have not received croutons at least three times. Is this a national Wendy's thing or is it poor management at Wendy's Huntingdon Valley?

There is a Saladworks within walking distance and I have chosen Wendy's over them. I am not sure I will continue to patronize Wend's since I can buy three heads of lettuce for what you are presently charging and declining quality.

As of 9/25/17 at 9:30 P.M I had arrived at my local Wendys branch located at 6290 Sheridan Blvd, Arvada, CO 80003.
I had an awful day at work. Hoping to cheer myself up with wendy's I knew that the lobby closes at 10 P.M. This branch has a habit of closing their doors early, sometimes as early as 9 P.M so I had hoped I could receive my meal regardless. Trying to enter the lobby the door was locked, seeing an employee standing there I waved attempting to get her attention. Instead, she rolled her eyes and turned her back to me. That was the first rude thing I experienced, I would have understood if she came to the door and let me know they were not willing to serve me. But her rolling her eyes and turning her back to me was entirely unnecessary. The second thing I went to the drive through some wendys has served me with the drive-through before. Now I'm not upset they didn't serve me If they had just told me they were not allowed to serve me since the branch closed at 1 AM. They had plenty of time to inform me if they were not allowed to.
Instead, the employee working the drive through must not have realized her headset was on.
Two voices came through the microphone one more distant the other more clearly. The one that was more distant said: "You should tell her we cant serve her." And the more clear voice said, "No I Don't."
I waited for another moment in hopes they had changed their minds or to politely tell me they are not allowed to serve me. Instead, the voice came on once more and said: "The fat [censor] won't go away."

Now my weight should have never come into this scenario. Nor should I have ever been treated so poorly. Now once again I'm not mad I was not able to be served. I am highly upset that I was treated in such a cold and downright cruel manner. Now I do not care If she didn't mean to have her headset on. The bottom of the line is, she said those cruel things to me.
Now I can assure you that is highly unlikely that I nor my household will eat at this branch again.
I had always enjoyed wendys for their family-friendly atmosphere and how it could make a bad day worth it.
I would like a formal apology, as well as a 25$ gift card for that, was the amount I was going to spend. I was buying for my entire household. Or one free meal as reimbursement.

My number is [protected]
I hope to be spoken with soon to resolve this matter.

My husband and I travel through southeastern NC with our business. We generally stop atWendys before going home and get a Frosty. Both Kinston locations' Fostys are "soup". Other locations we go to the Frostys are thick It doesn't matter whether the weather is hot or cold or when we go it is thin, runny and somewhat warm. We go to at least one of the Kinston locations once a week and this is how it is every Time we go. We will have to stop patronizing the two Kinston locations due to the runny and soupy Frostys since this is the reason we go. We would like to get our Frostys at Kinston since we are closest to our home. And at the end of the day it would be nice to get a good Frosty close to home!

When I went in to get order my food I got half my order didn't get no receipt and when I called some girl got smart and hung up the phone so I called back and I didn't get any response so I need something to be done cause I order food for my kids and my grandmother and my grandmother was pretty upset that she never wants to go back to Wendy's anymore I love Wendy's so please do something about it

my name is Michael aull, I live in Owensboro ky. twice when I returned from Evansville I stop by wendys in Henderson ky on hwy 41 last week I ordered a dbl cheeseburger & fries(always order the same) received a chicken sandwich.yesterday on 09-23-2017 I ordered the same dbl burger ^ fries-received a single dressed-fries. when I leave the restaurant there is no place to turn around & I am 2 miles from my Owensboro exit. I love your food, but this will change-paid dearly . I only was given a receipt for the last time:#3178-time 5:30pm-restur.#0002832
phone# [protected] or [protected]@att.net
been going to your rest for over 20 years
thank you for your time!

There was a huge soccer tournament this weekend that Wendy's on verity Pkwy was sponsoring, we had a large order and the manager up front, he was a young guy, was very rude to the cashier, her name tag said "Tiff" he was moving very slow and looked bewildered, and she was trying to help him, he was making very rude comments at her and even swat at her hand! I thought that was very unprofessional and mostly disrespectful towards her, she was very nice, friendly, I saw her get upset and I seen tears well up and she stepped out, because he was the manager, I'm moving up the chain of command to report his behavior, he's sort of tall, pale skin and blond hair. Is Wendy's that hard up for managers? This guy looked like he was uninterested in being there.

The wife and I recently attempted to order drive through at one of our local Wendy's in Tulsa. We noticed the exorbitant amount of time to make it up to the drive through window only to be further delayed by someone in front that had obviously ordered an extraordinary amount of food. By the time my wife and I got to the pay window we had both lost our appetite and just wanted to get out of the line entirely. 20 plus minutes later we reached the pay window and I informed the kid that were canceling our order. He stated the lady ahead of us ordered over $60 worth of food and this was the reason for the long delay. My response to this claim was why did they (Wendy's personnel) direct this customer into the parking area so that the smaller orders could be filled timely considering it was a drive through service. I was amazed at the stupidity displayed by Wendy's employees to compel several customers to wait unnecessarily for someone so rude and inconsiderate to place such a large order at the drive through window. Common sense has obviously left the building at this franchise and my wife and I will never get that waste of time back...ever. We wont be back to this franchise as it is painfully obvious the owner has idiots working there.

Tom Montgomery
8303 S. Jamestown Ave
Tulsa, OK. 74137
[protected]@yahoo.com

On September 22nd, I attempted to go through the drive thru of the Wendy's (Store #3259 located at 6870 Hwy 90, in Longs, South Carolina) . I try not to patronize that paticular location even though it's only a half mile from my house because it's never efficiently stocked (no napkins ever ) and what's suppose to be a fast food line is slow as molasses. On this particular day I decided to go through the drive thru as my 2 year old grand son was in the back sleep. I was on line for 14 minutes before i was able to order, and there were only 2 cars in front of me. But that's typical at that location. When I was finally able to place my oder, I ordered a # 2 and side garden salad. I was told they do not sell side garden salads. I know Wendy's menu backwards, so I corrected her by pointing it out on the menu. Immediately, a man responded and said with an attitude, " She's in training" to which I responded, " Maybe you shouldn't choose to put someone in training on the register during peak lunch hour, especially if they are not familiar with the menu". He responded and said " Maybe you should choose to go to another location". At that point I was flabbergasted! and in fear that someone with such rude behavior is capable of sabotaging my food. So I didn't say another word. I simply asked for his name, which was Aaron Sarvis. And when I called to ask to speak with the manager, it turns out he was the manager. He is a horrible representative of Wendy's and certainly should not be training people. I have patronized Wendy's for years and have always chose Wendy's over the other fast food restaurants. But if this is the type of rude behavior Wendy's is training and the type I service I can expect in the future, I will certainly reconsider my choice in restaurants. I know this is not the type of service Mr. Dave Thomas had in mind for his restaurants.
Mrs. JoAnna Washington
Age 62

We ordered two half Mozzarella chicken salads Half of the greens and both salads were bad. We went back through the drive-through line because something was missing in our order and we mentioned that the salad was bad but they did not offer us new salads.
I just felt that it was bad customer service that two new salads were not offered especially since our order was already missing an item.

I ordered 4 chicken go wraps grilled. Ordered them from the drive thru at the boulder Hwy. Location in Henderson, NV. When I got home 2 of them had very tiny strips of chicken. 2 didn't have any chicken at all. Now I order these at least 3 times a week so I'm Familiar with how they should come. This was not it. I was very disappointed. It's ridiculous that they would allow that to go out of the drive thru window. I have had problems with this location before. This was the final straw. I will not be ordering from that location again.

I went through the drive thru at the Dayton-Yellow Springs Rd location in Fairborn, Oh this evening at about 7:15. When I finally got to the speaker the girl told me it would be a few minutes before taking my order to which I said ok. After about 3 minutes, with a long line forming behind me, I asked if they were ready for me to order. The girl came back on and said it would be a little bit longer because their computer froze (which is fine, I get that computers suck sometimes). After another 3 minutes or so, they finally took my order, which all I wanted was a frosty for my daughter. When I got up to the window, I could hear a couple of employees in the background speaking about me (evidently not caring if I could hear them) and saying how they would never wait that long in line and how "I'd done lost my mind." So basically, not only did I wait like a total of 10 minutes just to place an order, but I also get insulted for being so stupid as to wait. I don't understand because I never once complained about waiting. I wasn't being difficult or anything. I'm sure the employees were under some stress with computer difficulties happening, but to be saying cruel things about paying customers when they can hear you, is just downright disrespectful and rude. All I wanted was ice cream for my daughter, and they pretty much ruined it.

Went to drive thru Pickard St, Mt. Pleasant, Michigan. Service fine.
Homestyle chicken sandwich completely inedible. A fibrotic piece of (?) chicken.
Loyal customer past 40 years and still will be one, but wanted company to know this was really awful and they may need to check on suppliers.
Tried to phone complaint to company website, but put on ignore for 10 minutes.

Charlotte, NC ALBEMARLE RD near FARM POND: Made the mistake of going through the darn drive thru to place an order. There is a man taking the orders while talking to other Co workers. I assume he thought his microphone was off as he was going along to say how much he hate these people, how hi is trying to be nice to these people... I was shocked I tell you. When I get to the window after almost 20 minutes of waiting with only one car in front of me the entire time, they don't have the order right which I didn't have a problem with, it was the attitude the man at the window was giving me. I didn't understand why he turned completely red and was shaking because I told him my order was wrong. I was there for almost an hour and the place was practically empty... What was really shocking was that the picture hanging on the wall inside Wendy's had the General Manager face on it, don't you know it was the same person that took my order!?! Wow right. He was rude, nasty, and very unprofessional. It is really sad because I will never eat there again. I want to speak to someone but they did not give me the number. They didn't have it. Wow funny right.

Hello, I ordered a spicy chicken sandwich from Wendy's and I was eating it perfectly fine when I looked down and the chicken was raw in the middle, I told the lady who was taking orders and she told a man who made them to fix me another one, So he did and He cut it in the middle checking if it was raw and it wasn’t so I took a little bite off of the second on each they had gave me but now it was raw on the side of the chicken now

I went to the location at 74th and Federal blvd in Westminster, CO. I ordered the regular homestyle chicken sandwich at about 5:30 pm. What I got had cheese and bacon on it and the chicken was so tough as to be inedible and the fries were soft and old as well. I am now engaged in a boycott of Wendy's and will tell everyone I know to avoid it and go anywhere else. What a ripoff.

Mayfield, Ky - went into the store, ordered our food and went to sit down to wait for order. First noticeable thing was that the majority of tables hadn't been wiped off (absolutely dirty). Trash cans overloaded and window Sills dirty and lots of dead flies on them. This condition was not due to the lack of employees working as there were many there. If our order had not already been in the works, we would not have stayed there. Also, cups filled with liquid still sitting on drink dispenser table. We have been to many Wendy's from Ca. To Ky. Never seen one this dirty.

I went through drive through earlier at around 6:15pm on 9/17/17 and the kid who was taking our order (not to be that rude) but the stench was so bad and just his whole person was not pleasant at all seeing . Good hygiene is always a good thing to see espiecally dealing with food ! But the girl not sure her name but she had reddish hair was very nice and you should have more people like her working . Sometimes I have rude people taking my order . Espiecally if there Is many people ordering food .. But other than tonight I really haven't had any problems and most of the members there are great and respectful and take care of the customers . Please fix the hygiene problem .

Please find out who was working the drive thru tonight at 7:30 pm. She was so rude. Her words were: If you want something to eat come inside. My reaction was: you can't take our order. Her response was: THAT'S WHAT I SAID! so rude! When we drove around she and a co-worker were watching, pointing & laughing when we went by the window. So we went to Hardee's.

We are located in spokane I took my neighbor and her son to wendys hamburgers and after getting a hair and some kind of yuck inside the young boys hamburger we got to my house and I told the biy to get on my computer we will make a complaint. I told him the letters w-e-n-d-y-s-i-n-t-e-r-n-a-t-i-n-a-l into the computer and he did then he picked official website button and I walked out to talk to his mom for a minute and he comes running aut laughing and dancing saying that wendy has chineses tittys doing a dance and I walk back into computer room and there is some chinese porn site on ythe dam computer some naked chinese lady all sprawled out naked for the hole world to see. This is amazingly proposterouse we look up wendys official site and the official site button is a porn site... Go look for yourselfs google wendysinternatinal then look to the rite side of the page there is a botton says official website, pick it and it goes directly to a pornography page the girl on it doesn't look over 12 years old. Its not something a child should see

It's Saturday September 16 at 11:51... I went to drive through to make an order when I clearly seen they had staff workers in the Wendy's building and no one would take my order through drive-thru. I repeatedly asked the monitor are y'all open with no response after sitting there for about 2 minutes straight. When I pulled off I clearly seen about 4 workers one lady sitting down as I drove off