Wendy’s
reviews and complaints

Yesterday I went through the drive thru at about 1pm and ordered a number 1 with a coke. When I got to work to eat my food my burger was not hot, the bun was rock hard and the fries tasted 3 days old. I wanted to bring everything back but considering I work 20 mins away, I did not have time to go all the way back. Bad experience. I will not b going back

I went to the Wendy's store at 7716 Northwest Expressway, Oklahoma City, Ok 731732 today around 2:30 in the afternoon. I ordered a baconater (lg) with a diet coke and fries for my son and a medium fries for myself. I got home and realized that the medium fries was missing, but also missing was my receipt. I was never given a receipt. My order added to a little more than $12 and I am pretty sure I was charged for the additional fries, but since I had no receipt, had no way to prove it.

Very disappointed in Wendy's

Sincerely,

Beth Estrada
10309 Cricket Canyon Road
Oklahoma City, OK 73162

This location is suppose to open at 7am and yet cannot seem to do so. This is the third time that I am aware of that they have not opened on time. I am standing outside right now and the doors are locked it is 7:51am. This is unacceptable when you are running such a business. I think you all might need to look into what the issue is here. Thank you

I recently went to a Wendy's in Plainfield, CT. I ordered a double with cheese, ketchup, and mustard. Was informed by the young lady taking my order they no longer offer mustard for their sandwiches. Who ever heard of a burger without mustard? Not me that is for sure. Was very disappointed. You have lost my business. I hope all the Wendy's has not stopped carrying mustard.

Hello! I finally had the last straw at my local wendy's and have to do something about it. Address: 2050 holleman dr w, college station, tx 77840. Today's I went through the drive thru at 9:45. I ordered fries and a drink. There was 1 car at the window when I got up to it. By 9:55, that car was still at the window; it should be noted that there was nobody in the actual restaurant. I ended up just leaving. Previously, I have sat at this drive thru for 20 minutes at a time. Also, I almost never get the correct order and never have seen a smile or nice word come from a single employee at this store. Once, the employees forgot to give me the frosty I paid for. When I got to work, I realized it and went back up there. They argued with me and refused to give my money back. I had to make a bit of a scene and refuse to leave in order to get my $1.08 back for an item I did not receive — I would not have even cared if the original purchase hadn't taken nearly 20 minutes and had I not received the worst attitude from the girl at the window. This is the same 16-18 year old that refused to give me my money back or go get the manager when I returned. One of her coworkers ended up coming around to see what was going on after about 5 minutes of me arguing with the girl, then went to get the manager on duty who showed up when she finally felt like it. It goes to show that even the "supervision" is lacking... Especially since she also argued with me (And yes, I even had the receipt, and no, she had nothing to do with the original transaction). Like I said, I ended up just having to stand at the front counter and refuse to leave in order to get my money back. I'm not the type to normally go to such extremes for $1, but I felt these women had put me through too much and been too awful for me not to win. A customer should never be made to feel this way! You should really go do something about the employees at this store. I have also been asked to "drive up" and park in front of the store to wait for my food (So they can cheat your timer, I know the game) and been completely forgotten. They literally closed the store at 11pm and forgot all about my order that I had paid for! I had to go bang on the door which was locked by then. I was motioned to by an employee "we're closed!" quite rudely. Finally, the manager (Same one: a harsh, older brunette who doesn't smile or have nice words for anyone) came to the door and I said, "my food?" and she sent someone a few minutes later with it. Absolutely ridiculous.

To Whom It May Concern:
On April 2, 2017, my family and I had lunch at your Wendys restaurant located at 2020 Victory Drive, Savannah, GA 31404 at 12:34 p.m. I spent a total of $29.49, which was the biggest waste of money I have ever spent. First, the wait time in the line was extremely long, approximately 20 minutes. Second, the wait staff offered terrible customer service as evidenced by the cashier's horrible attitude, her apparent lack of interest in working that day, and her overall annoyed disposition. Third, when we finally received our food, which was delivered to our table by the terribly rude cashier, who offered no apology for the long wait, the quality was poor. The meat on my hamburger and the chicken on my mother's sandwich was hot, but the buns were cold as ice! When I approached the counter to report this, the cashier became irritated with my request for warm buns. Quite honestly she acted like I was lying. We were so unhappy with the service and the food that we were forced throw away the $29.49 worth of food I purchased, which made me very unhappy.
Unfortunately, this was the worst fast food experience I have ever had and I want your powers that be to know it.

Thanks,
-Angela Johnson
[protected]

I went to the drive thru at Wendy's in west haverstraw . I waited 30 minutes. First, I was given the wrong order then I was given my order. When I got home the chicken sandwich was apparently not cooked enough. The texture was touch and the chicken seemed to stick together and wouldn't pull apart. I could not bite into the chicken because it was so rough.

Ordered a strawberry lemonade at drive thru & paid for it. Got to 2nd window to receive strawberry lemonade & received regular lemonade. I told worker that I didn't order a regular lemonade and she stated that they were out of strawberry mix so I asked her why did the guy not tell me that when I placed my order, she replied "he probably don't know". I then told her that's not what I wanted and went to hand her the lemonade back and she says we can't take that back but you can get something else. I told her that I didn't want anything else I wanted what I ordered. I did not get a refund or what I ordered. Highly upset customer & very poor customer service!

Wendy's # [protected]
Date 4/11/17
Time: 12:42 pm
Order number 3114
Drive thru

Ordered spicy combo with sm coke
Paid $7.36 cash

Received a sm dr pepper instead of coke
Chicken sandwich had a foreign object in sandwich - looked like a twisty you find on a loaf of bread .

Resolution - reimburse me in check form for $7.36

Make payable to angela thomas
6700 wall street
Apt 4k
Mobile al 36695

Photo of receipt and sandwich attached

4/11/2017 I travelled to the Wendy's in Thondale, PA even though I only get a 1/2 hour lunch I was hoping it would be worth the trip. However, the wait time was long (approx 15 mins) of not moving only to pay for my food and thankfully before I left the last window I realized they had forgotten part of my order.

However, that was not all they forgot. Once I headed back to work, I realized they had forgotten straws for the frosty's. Wouldn't be such an issue with sodas but the frosty's are thick. I turned around went inside asked to speak to a manager. Once I explained that I did not appreciate the last of customer service on their part in forgetting things in my order she then proceeded to smile and broke out in laughter. Are you kidding me? This is a big food chain who clearly does not take customer service seriously. Needless to say, this will be my last visit to Wendy's. They are overpriced and not worth the hassle since I have soo many other options available to me.

I ordered a crispy chicken sandwich at Wendy's Bloomfield 1905 west 6th Ave Denver Colorado. I've worked in the food industry and can tell when something has been sitting in a tray longer than its supposed to. They say there company is built on fresh food yet it's soggy and it's like eating rubber. This location is horrible in service the floor is never clean the drive thru is slow and my orders are never right I strongly suggest that this location should take there customer's business a little better.

I visited one of your locations and while I waited at the window I got to listen to an employee cuss and yell about the way a customer had ordered there meal. The manager was aware of his behavoir because she walked up and closed the window. Then while we paid for our food he continued to talk to us directly about the customer not knowing what they ordered. We just nodded and wanted to leave as quick as possible. When we did pull off and open our food I ordered a son of a baconador that I opened to see why it felt smaller then ones I had got before and seen that there was only 1 piece of bacon cut into half on my sandwich. I would have returned and got a refund or replacement but the way the employee spoke of other customers made me affraid to return.

I always go to Wendy's. Me and my kids love it, but lately at one particular Wendy's on alma school and chandler Blvd in Chandler Az, 85225 they always seem to not give me my receipt even when i pay with cash or debit card. The price does seem high with the couple things I purchased. One other time I played cash and counted out my change and I was short almost 10$ so i asked for a receipt and they said the printer was broken. So i I talked to a manager and she happened to fix it for me and give me my correct change after handing my change to her to re count. This place in Chandler is somewhere where I will not be returning do to there suspiciousness. I would like this matter handled due to other customers that are having the same problems. Thank you for your time.

I purchased a drive thru order recently. Unfortunately I know this happens sometimes but it continues to keep happening. I order chili with cheese and get no cheese. I order fries and some are cooked and some are over cooked every time. They are obviously adding new to old to fill orders. I order multiple jr bacon cheeseburgers and 1 is missing. I go to the Wendy's in Point Pleasant NJ and this has been going on a couple of months.

This is the Wendy's at the corner of Sherman Way and Tampa, in Reseda, CA. Date of visit is 4/3/17 at approximately 5:45 pm.

I ordered a #1 combo. The price on the screen said $7.25 but the order taker quoted me a price of $7.20. When I got to the window, the order taker repeated the price of $7.20, so I handed him a $20 expecting to get back $12.80 in change. I got back $12.72 and no receipt. When I told him he quoted me a price of $7.20 his answer was "that was without tax". WTF? That's never happened to me. I always get the total quoted to me, not the before tax price. After that, even though there was nobody behind me, he basically brushed me off and went back inside without addressing my question.

I only go to fast food places because, well, they're fast. When you drive away with mediocre food AND feel like you've been ripped off, it's hardly worth it.

I try very hard to avoid take out food.. I am not use to it so going to Wendy's I know the salads are fresh and good.. we went to a Wendy's in Whitby, Ontario on Thickson Rd.S. they were terrible.. first off it was late and they had no lights on the menu board.. had hard time reading.. then when we went to order.. no salads, no potato, no chicken nuggets.. so we do finally order, we were ordering for 5 people so it took a bit of time getting it right.. as if the girl didn't want to be there, and we could imagine her eyes rolling... get up to drive thru window, we paid by debit and waited again.. seeing where the window is right where they are making the orders.. we seen them three times throw out poutines, so when we got order.. it was not good.. food like hamburgers were cold to the touch, a chicken wrap was not nicely wrapped, it was half out of the paper... we got so angry that my daughter who was driving.. was so livid said to see what was wrong and that she was disgusted with it.. please refund us .. they did that but we have none of the needed store number.. It won't matter to me cause I shall never darken their doors again but it should be shut down.. we drove to next Wendy's and it was clean, bright and service was the best ever.. Well maintained ...#[protected], Oshawa on King St W. fantastic and there I will return.. they were friendly and were quick and excellent .. so not all Wendy's are bad.. even though it was April 1st it was no joke.. the prior store was in Whitby, Thickson Rd.S. I do not have a receipt but I will complain never the less.. it was closer to my home but the extra drive was worth it.. different as night to day..
Anne Antanaitis
[protected]
762 Beaupre Ave
Oshawa, ON L1J 1E3

We were at your 610 William marks way Homestead Pa. We were walked in at 8:05pm. The dining room was dirty. Food on the floor Nothing swept! There was one other customer in line when we came in. There was no one at the register. It took almost 15 minutes for someone to take my order. I am a food service worker. I have never in my life email and fast food organization before. When the lady took my ordered. I requested that the fires be put into a separate bag. My husband has a potato allergy . We have requested this before at other locations. The cashier rolled her eyes at me. We got 5 orders of chicken nuggets two fries and four drinks. With BBQ sauce. It took another 15 minutes for us to get our food. When she went to give me my sauce. I requested that I would get to honey mustard. She threw my sauces in my bag. I don't mind waiting for fresh food. They were not slamed. There were plenty of workers there. When we opened the bags. It looked like they threw everything the bags. The chicken nuggets were not in the sleeves. They mixed fries in with the chicken nuggets. My husband accidentally bit into a piece of French fry. He started having a reaction with his food allergy. Fortunately it was a mild reaction. Your staff needs training on customer service. I will never go back again.

I am a breast cancer survivor that lives in Oxford, AL. I am breast cancer free as of 10/31/2017. I have been told that I need to lose weight to keep the cancer from coming back and with the help of Wendy's healthy choices I have lost 43 lbs. My concern is the Wendy's that is located in Midfield, Al. My husband and I travel here once a week for the car auction in Midfield and we always stop at this Wendy's because of the healthy choices. Let me first start off by saying the staff at this location is awesome! We always get wonderful service every time we go to this location! However, I am greatly concerned with the safety of your guest. You see the roof of this building is leaking in several places. The employees have done the best they can to keep the water off the floor, but when it rains it is pouring inside of Wendy's. It is only a matter of time before someone slips and falls. Thank you for listening to my concerns and for providing healthy choices! I am sure this will be taken care of for the safety of your employees and guest.

I live in Benton, AR USA. Our Wendy's located on military rd.it is always filthy and stinks like a dirty rotten mop as soon as you enter. I have tried several times to eat there but never find it clean enough to do so. I hope you can do something about this so I can enjoy eating at your establishment once again. I used to love eating your burgers and fries...

On Saturday, March 25 I visited the Wendy's location on my campus at the University of North Carolina at Chapel Hill. I put in an order for spicy chicken nuggets and was informed that they were discontinued. Others in line also tried to place the same order. This complaint is a plea to bring back the spicy chicken nuggets. They have long been my favorite thing on the Wendy's menu. They go perfectly with the Wendy's honey mustard sauce. I will choose to eat Wendy's food less frequently now that my favorite menu item is gone.