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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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V
6:52 pm EDT

Wendy’s store location #[protected]

My husband and I dined in at this location at 6:07 pm, service was quick friendly and fast, only very bad part was at the end of our meal I noticed a roach on the chair, my husband went to tell the manager on duty and she was careless about the situation and as my husband was making the complaint I started to look around and there was another roach dead hanging from a spiderweb on the window. I also decided to take a picture since either manager or cashier didn't care. This place needs to get checked out immediately.

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4:07 pm EDT
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Wendy’s no service inside, drive-thru only served

At 4:12 today, I Stopped at Wendy's 1355 E. Second St. Jamestown NY 14701. Went inside to order, there was only one customer at counter. After 3 to 4 minutes I asked customer if they took your order yet. She said no. There was at least 4 employees working only on drive thru and wouldn't even look at the inside counter. I left without placing an order.
They should care about inside as much as drive thru.

Walter Gaczewski

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B
3:11 pm EDT

Wendy’s service

We were sitting in line at the Wendy's over on Military Highway in Virginia Beach and the lady we pull up and she's like give me just a moment I'm doing something so we're waiting about 10 minutes past and we're like hello and she's like I said I still need a minute I just want to complain aren't you guys there to take our f****** order cuz I'm pretty sure there was absolutely no cars in the parking lot so what the f*** was she doing that was more important than getting you guys money when you can answer that question for me please let me know

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C
2:13 pm EDT

Wendy’s management

A manager named ronald was yelling a the girl making the sandwiches over mustard. He called her dumb and threw 3 sandwiches in the trash and forced her to remake the same sandwich each time. He took my order and it was wrong on my receipt. Once she spoke up and said she wasnt dumb he told her to clock out and go home. I dont think that was right of him somce it was his mistake. I took time to talk with your employee because she was in tears. I dont know how you have someone like that as management. This isnt his first time treating employees wrong. I eat here daily but i will no longer eat here if i see him.

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A
7:01 am EDT

Wendy’s night shift rude slow and fooling around

2001 principal row orlando fl
Went to this location 2 nights in a row night time - around 9pm -10pm (625/17), and last night Went thru the drive-thru, dining room just closed. Ordered 2 cheese burgers. I was told they were all out. I don't understand how the people in the drive thru were fooling around and besides that i got my order wrong

Ps- this guy named jonathan tall guy in drive thru his eyes looked funny i could barely see his eye and even tried to understand it I suggest u guys get a surprise drug test im a loyal customer for years been there for years but it only get worst by time ... Thank you for your time

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8:34 pm EDT
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Wendy’s service

This experience has deeply upset my husband and I and so much so that I refuse to ever go to another Wendy's as well as the rest of my household. That would be a total of 5 customers you have lost out for life. I WAS going there at least one a week. That's about 700 dollars a year you will be permanently losing. The ignorance or your employees is unbelievable. They need to be retrained in how to properly act behind the counter! This was at the Wendy's at 368 Cottage Street in Pawtucket RI. My husband was flipping laughed in front of his face by the ignorant useless idiot you have working the counter. Not only did the employer make several mistakes on the order but he made fun of my husbands lips in front of his face to another staff member and said look at those which mind you are swollen and bleeding and very painful because HE HAS ORAL CANCER ! He is extremely self conscious about this obviously. This is a completely freaking outrage! How your staff can make fun of a customer right in front of his face and not only that not even know that it's cancer and he can't help it is the most ignorant thing I've ever heard! This was completely out of line and rude and he sucked because he couldn't even get thr order right that thr manager gave us free fries and he overcharged thr lady right after us. You need to screen people better and make sure your not hiring [censor] that are rude to customers! How can you hire a person like this and he received no discipline in this matter. Are you really serious he made several mistakes and made my husband feel like an inch tall and didn't even get repermanted will be bringing this complaint higher if I do not get answered in 24 hours! I want an apology and I want our money back. My husband felt like a piece of crap when he came home and I thought he was gonna cry if you employees that can make a customer feel like this. I will never eat there again and I will spread the word. Trust me I will bring issue higher if I don't receive a response!

Completely disgusting and outraged,

Sandra Harvey
[protected]@yahoo.com
90 Suffolk Avenue
Pawtucket, RI 02861
[protected]

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C
12:46 pm EDT

Wendy’s food

I JUST left Wendy's with my 4 for $4 and i ALWAYS get the junior bacon cheeseburger. I drove off trusting that AGAIN my order was correct as always because my burger was wrapped on the side where it says hamburger. I got to the beach ate my fries and nuggets then opened my burger...to my surprise it was a plain chicken sandwich. Normally I would let things go but what got me is it was just a chicken patty and bread. Very disappointed.

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K
9:40 pm EDT

Wendy’s consistent wrong orders

The Wendy's located on James Redman PKWY, Plant City, FL is the most incompetent Wendy's restaurant in the business. They couldn't get an order right if their lives depended on it. They shorted an order one time of a few nuggets, then tonight, I ordered 3 Junior bacon cheeseburgers with only ketchup and got 3 single cheese all the way and no bacon. Incompetent! Asked for BBQ sauce and sweet and sour but only got sweet and sour. The incompetents working there are going to have a very hard time in life if they can't get a simple order right.

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C
6:37 pm EDT

Wendy’s customer service

Kirkwood 0685

4300 kirkwood hwy
Marshallton, de 19808
[protected]

Went to this location last friday night (6/23/17), between 10pm and 1030pm.
Went thru the drive-thru, dining room just closed. ordered 2 chicken mozzarella salads. I was told they were all out. I don't understand how a restaurant that primarily sells hamburgers, runs out of salads.
anyway, proceeded to try to order 2 other salads. I say try because the person taking my order either couldn't comprehend or just refused to understand what I was saying. I had to say several times 1 power mediterranean salad full size, and 1 spicy caesar full size. after going back and forth a few minutes, I guess he just gave up and asked me did I want anything else, so I added a double stack, jr. cheeseburger deluxe, and a strawberry passion fruit chiller.
when I got to the window, they were looking at me and whispering to each other like there was a problem, but said nothing to me. I paid the total in cash, (over$20) received my order, or what I thought was my order, and asked for a ranch dressing. I received 2 buttermilk ranch dipping sauces. after that, I asked for my receipt and was met with a blank stare. so I figured I should just be on my way.
on my way home, I noticed that my drink tasted like water with a hint of strawberry flavor added to it. disappointed. once I arrived home and took the food out of the bag, we noticed that there were 2 spicy caesar salads. the burger orders were correct. well my wife doesn't eat spicy food, and she was disappointed. so she ate a bowl of cereal because of their mistake. I probably won't be going back to this location for awhile, and i'll be sure to tell my friends and coworkers about my experience.

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R
8:05 pm EDT

Wendy’s wendy's cordelia

Worked there for seven months. The manager has a rape charge. Nothing but nepotism. Another female manager was caught showing pornographic pictures of me that were leaked by a police officer and stolen. Also she is a known prostitute. Another female manager has used my stolen dna and has had a child genetically engineered using my stolen dna from when I was 13. Her kids 17 i'm 30. Nothing good I was forced to quit.

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ryon
, US
Jul 20, 2017 9:38 pm EDT

Just wanted to mention that the employees at Wendys Cordelia are all police informants.

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U
9:46 pm EDT

Wendy’s poor service

I sat in this line over a hour and waited the line didn't move or nothing, the line is wrapped around the building. This doesn't make any sense at all maybe if they had more workers they could get something done. Every time I am here poor customer service they aren't doing there job why run a business if you can't make money that's why they don't have get customers because you sit in long so line and wait.

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M
8:49 pm EDT
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Wendy’s management

Carman the manager gave me a hard time about bringing my food back. She was very rude and disrespectful. The food I had purchased was cold and my kids would not eat it. I purchased it on 6/22/17 at 1:30pm. I returned it the next day with receipt. She needs training in customer service. I eat at this restaurant often and never had a problem until now.

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Update by Marvin52
Jun 23, 2017 8:52 pm EDT

Carman the manager gave me a hard time. She was rude and disrespectful. I tried to return food I had purchased because it was cold.

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D
3:06 pm EDT

Wendy’s chicken bacon sandwich

So I got the four for four thing and you know what there is the end of a tomato on my sandwich what the [censor] [censor] I don't want no Crusty Brown thing in the middle of my tomato who wants a freaking end of a tomato I want a juicy slice of tomato not one that has mostly tomato skin on it which is disgusting you better start trying to get me some coupons or I'll take it to your manager

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9:50 pm EDT
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Wendy’s baconator

Went through the drive thru at the Noblesville Indiana Wendy's.(clover rd.) made it all the way home to find that my sandwich was raw! Not just pink. RAW! I called and they told me to come back and they would replace it. I drove all the way back to the stride and the manager(Miguel ) attempted to correct the issue. Thinking surely the issue was corrected I went back home to find that I did not have a baconator at all but a double with everything! I do not like vegetables on my sandwichs hence the reason for ordering the baconator. So now I'm still hungry and not making a third trip. I would leave my receipt information but I did not get one! VERY UNSATISFACTORY!

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10:08 pm EDT
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Wendy’s employee in drive thru told me wendy's no longer has the cod sandwich, even though it was clearly on menu.

We went through Wendy's drive thru on Russellville Rd. in Bowling Green, KY and I tried to order the cod sandwich, but the employee informed me they no longer serve it. But there was a sign by the speaker promoting the cod sandwhich! Wendy's shouldn't promote something if they don't have it. I was disappointed that I couldn't try the sandwich for the first time.

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7:52 pm EDT

Wendy’s inedible food (jr bacon cheeseburger)

Today I stopped at Wendy's for a quick burger on my way to work. It was about 11:45 am and they were polite and fast but once I went to eat my burger I noticed the lettuce was old an brown which threw me off because I always go there due to fresh delicious food. I though no biggie it happens and tore off the bad part beginning to eat. I got 2/3s of the way thru my burger and was completely grossed out because the next bite revealed an black curly hair within the mayo of my burger. First off my hair is blonde and secondly is was too short and too curly to be a hair from someone's head if you catch my drift. I don't know anyone there so im unsure why an employee thought it was okay to poison unsuspecting people with this nastiness. Some cruel joke. I have been literally sick to my stomach all day and didn't even eat it but the thought of it and the what ifs of if there might have been more that I unknowingly ate is enough to nauseate a person for weeks. I only pray I don't get sick. To be honest I would have went back an both shown/complained had I not had to be at work. This is heartbreaking to me that people are so gross and disappointing because we have never had a problem, it's my childrens favorite place to go. We won't return and my only request is that you please send someone to re train and investigate the problem to keep it from happening to others. It's simply unacceptable.

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10:17 pm EDT
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Wendy’s my baconator

I took a picture of my sad and quite frankly inedible Baconator. I would have taken it back but frankly... I wouldn't eat another one. I live less than a mile from the store.
I like The Baconator and it really crushed me that this is what your store on Toronto rd in Springfield Illinois, served me. This is an outrage. I attached a picture of it as I opened it fresh outta the bag. Would you eat that. Seriously. This is not the standard. This is not what you go to Wendys for. I pay Wendys prices for the quality of the food. Quality. This is not that. It's a shame.

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5:46 pm EDT
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Wendy’s food and service

There was a piece of plastic in my hamburger! Called store #[protected] North 56th Street, Temple Terrace, FL 33617) was told there was nothing they could do.

Really!? Wow!

We ordered for hamburgers and one order of fries two hamburgers went in the trash so did the fries. We left and went to DQ and ordered food. Nice!

Wait...I think I hear Dave Thomas rolling over in his grave!

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5:44 am EDT

Wendy’s parking in wapakoneta ohio

This restaurant "has handicapped parking", but it is located at the very back of the building, by the trash dumpsters. Wouldn't you think it might be possible to have handicapped parking a little closer to the doors, so that handicapped people might actually have an easier time getting into the place to eat? Kind of seems like the whole point of having handicapped parking, or is it really just meeting some requirement that they are trying to achieve?

Really think about this, it doesn't take much to see that they are only trying to meet a requirement, not really providing any kind of caring / consideration.

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7:27 pm EDT

Wendy’s management

Wendy's in Temple Texas off the N.W loop.. They hired a crew member name Renne Wright..She is very wrong in all ways very disrespectful. She should be a supervisor and mind her own business. She is not suitable for this position she is in at the moment. I think and believe since she loves to write people up is fine but why as a shift manager gives her the right to argue with her employees in front of customers.. If you all don't remove her from that position Wendy's is only going to get worst.I worked with her a couple of times till she wrote me up for bumping into her and I told her sorry so she went off on me once again in front of a customer. .Store number 08411 Temple Tx.

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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