Wendy’s
reviews and complaints

This is regarding the Wendy's, store #[protected], located at 1530 Milton Ave., Janesville, WI 53545. I purchased meals and drinks today, 11/22/17. When I got home, There was a balled up napkin at the bottom of my cup, which was discovered after I drank my drink. When I contacted them and explained what happened, they offered a new drink. This is not acceptable and I do not plan to go back.

I was a costumer at the Wendy's on 360 Dingens st, Buffalo N.Y. Standing at the counter I overheard on Sunday; what looks to be a manager with the name tag Keith, calling a young black male a "Gay [censor]" and repeatedly asking him if "There was something wrong or if it was simply his time of the month". I found this extremely disturbing that none of the employees said anything and stood there laughing. The poor young man stood there embarassed

I went to the ironton Wendy's at 12:20 i ordered a chocolate chip cookie and chili and a drink all of the workers were out side smoking and looked annoyed to even have to come in and take my order i ignored it and took my order one employee comes straight in from outside to the front w out even washing their hands to handle my food i was irritated but over looked it as i was driving away i see that it isn't even the right cookie. I didn't want to have to speak to the employees there that night (bc the usual staff I see are very friendly) so i just went home. I get into my bag and my chili isn't even relatively warm ( usually it is steaming or atleast hot and soupy) this just looked like a cold ball of chili. I touched it and it was very cold. Even though it is late they should still have the decency to respect the paying customer. They didn't even take the time to warn it up. It's just disappointing that they had no sense of care. and i usually wouldn't mind but what if i was on my way to work and didn't have a microwave it's just inconcedrate. Y

My husband attempted to purchase a late night dinner for our entire family. He attempted to walk in the door at 9:47pm, on a Friday night. The door was already locked. The staff member looked at him from inside, flipped him off, and said, "F#}% You!"

We have lived here for over 25 years, and dined with you 1-2 times per week, with our entire family. I am appalled, and done with your facility. We'll not be back, and have nothing to say about the local Wendy's.

I went through the drive through at Wendy's on Chili Ave, Chili, NY. Ordered a kids meal with chocolate milk, among other things. Was handed my drink and two bags and told I was 'all set' so I assumed the chocolate milk was in the bag, it wasn't. Called to have refund for missing drink, manager refused, why is this company allowed to steal from me?

If I wait in another 20 30 min line and 20 mins at the order screen listening to people keep saying hang on I'm going to blast wendys on every socia media available, including the locAL news station, who love stuff like this . No tea, one thang u can make ur self and should never run out off bc some people don't drink anything thing but tea and water, and I don't want ur nasty water no offence . Food was cooled and stuff missing and plus the wait, I mine as well make my own food and I might just do that . Thanks for nothing bc I have complained way to many time and see no results or feed back from it that we'll just mark wendys out of our lives in Mcleansville nc

General complaint against the Wendys store located in Hershey at the Tanger outlets.
This store has been a favorite drive thru store for several years.. Within the past month service has eroded dramatically. Twenty minute waits are becoming common. Last evening, November 16, 2017 around 5PM, ran into the same problem again. The window person kept apologizing citing "...some problems". the time before I had a long wait, and the chili for my wifes taco salad wasn't included. I went inside and had to wait in a long line to get the rest of my order.

Please check into what happened to this franchise in the past month. It went from efficient to a zoo.

I waited in the drive thru line behind 5 cars & when I got to the window I was told they were closed. It was 11:57 am. The web states they close at 1 which could be wrong but they need to change it. Neither here nor there, there are 3 minutes left til actual coding unless the store serves their friends after hours in the drive thru. I stated the time to three worker and was told to leave. I called the store immediately anecdotes was hung up on. This just happened Thursday 11/16/17 @ 11:57 pm. I will not repete or refer business to this location and will post of this on social media.

I would like to make a Complaint about customer service at Wendy's Located on Rawsonville Rd in Belleville MI. Going through Drive Through (10pm Wed, 11.15.17) I ordered a Spicy Chicken on a Regular Bun and the Crew Member SAM Stated she could not give me a regular bun without approval. She asked what size meal I wanted and once told continued to cut me off while I continued to place the rest of my orders. She cut me off to the point I Didn't want to purchase anything and requested to speak to the manage ( Will) once I spoke to him at the window he stated that he heard her and she has to get his approval for a regular bun ( yelling) i told him i Always order regular buns. He then stated that he has worked there 4 months and has never seen my Car. I requested the number to corporate and he said "I will call them on my cell phone right now" I told him NO write the number down along with his name and the Crew members name because their actions are inappropriate. He said everything was being recorded. He wrote down the names Will (manager) SAM (crew) he then stated the number is on the back of the blank receipt paper. After I began to pull off he started using very profane language. I then stopped and asked if what he said was recorded as well. He began yelling so I pulled over to call Corporate so that they would hear. He threatened to call the police on me in which there was no reason as I pulled over to call corporate/ I did get someone on the phone to make my complaint but I have not heard back.

I got 4 crispy chicken sandwiches and fries I told them no tomatoes as my kids don't like it . To go
I always go to Wendy's we buy our food all the time there this time very disappointed the lettuce in my daughters burger had a black little bug inside . We tossed our food away that's very unhygienic. I didn't get any response from the staff when I called them back . Would like my refund

Autumn Korn, a worker who knew my boyfriend and called him a "little [censor]" and said that he couldn't use the soda machine jokingly but It was very unprofessional and caused me and my boyfriend to be very upset with her. It was very unprofessional and I work in the food business industry as well and I've never once talked to a customer like that. Even if I directly knew them.

They buy cheese from ingles, they don't work with people other schedules, they always have the same person working on the grill and dressing the burgers at the same time, under staffed . They never have chili made, there first shift employees don't stock for night shift. They need all new management simple, teenagers also call out of work cause they wanna go to a football game or shopping with their grandmother . They allow their employees to disrespect customers, I'm so extremely unsatisfied with working there and being a customer there. They also allow there employees to sell a 10 piece with 5 cold nuggets and 5 just came out the grease hot nuggets as the 10 piece that wrong something needs to be done with you belton location

I was craving some baconator fries or should I say my baby was craving some. I order a son of a baconator, baconator fries with extra bacon and a large coke with lite ice. When I opened my fries I had less than a half of piece of bacon and no melted cheese on my fries. My cheese on my sandwich was not even melted (it was cold) barley any bacon. My drink was full of ice, I maybe got less than 10 sips out of it.

So I'm having these crazy craving and I ask my husband to go get me a number one medium with a fresh lemonade! He gets home and no fries and the quality of the meat horrible! So I called and the lady was very rude and was like we are close already and I told her my situation and she argued instead of apologizing! This took place in El Norte parkway in Escondido California! Her name was Adriana!

I went to a wendys location in Rochester MN today at 8:20 pm and ordered the new chicken tenders couple baconators combos 4 frotys extra large fries for my kids to go besides i waited 23 minutes for my order to be fulfilled she almost forgot my tenders, the tenders were really cold and old the fries were awfully dark and soggy and the burgers were merely warm they didnt even gave me a receipt of it and they didn't apologize for the delay i neverd had such a bad experience in a wendys before places like that one makes me even not go there anymore or not even recommend it to anyone i feel like I spent the worst 31.92 in my life for a meal for my kids and myself they should put a better manager and employees to run that store for myself i would never go to that location ever again...

I am very angry. I just visited Wendy's located in Valparaiso Indiana (Wendy's, 2211 Morthland Dr, Valparaiso, IN 46383)
And got a apple pecan chicken salad i asked for something extra (blue cheese) and paid extra for it. I complained that they didnt give it to me and felt ripped off. They claimed they put it on the salad, which i was basically paying extra for nothing because there is supposed to be Blue cheese on the salad. they were rude to me, argued with me, and claimed that they did give me extra which they clearly didn't and laughed when I asked them to fix it. I am so mad and feel disrespected as a customer. They pretended to put more on but they didnt and took it inside for ten seconds and threw it back at me all bent up and proceeded to laugh at me with the MANAGER BY THEIR SIDE WATCHING THE WHOLE TIME. I usually get treated rude for asking for some extra blue cheese which isn't that hard to do, but this time I just couldn't handle it and I'm really pissed off because who ever runs that place doesn't think the customers opinion matters and allows workers to be rude to the customer.

I want to start by saying, Wendy's is one of the only fast food joints that I eat at due to the quality.

I went to Wendy's on Cleveland and Moorland in New Berlin, WI Sunday Nov 12th for lunch. I conveyed the fact that I had gotten mushy tomatoes the last couple times and asked if she could check to see if there were any firmer ones for my sandwich. I do understand that sometimes mushy tomatoes are just a thing. So when Joanna started to say "to be honest with you..." I thought she was going to tell me they were just mushy right now. Which she did, but it was the next comment that rubbed me the wrong way. She says to me and I quote, "this is a fast food restaurant, and your not going to get the best quality.. hun". I was quite shocked. I get that you are working the counter at a "fast food restaurant" and you my not care so much about your job. I've been there, wendy's was my first job in highschool. Maybe when she said not to expect good quality she also meant the customer service? I am slightly concerned about returning to this location. But, my spicy chicken sandwich did have nice tomatoes this time. Thank you very much for listening to my complaint.

Spicy chicken lover.

I ordered fries. NOT A VALUE FRY. TGEY GAVE ME IT IN A BIG FRY CUP BUT THE QUANTITY OF A VALUE FRY. The other fries were well made. This to me is unacceptable and not good for business. They took advantage of my money. This is a waate of money and time. This is also not the first time either. They somwtimes mess up my order too! The fries had not even been touches until I picked up the fries. This is why i have a complaint.

I visit this wendy's on Friday November 10th through the (drive thru) at 3610 N Western, Chicago, IL. I've waited over 10mins! Just for my order to be incorrect. So I decided to come in. The young lady at the register seen I had a problem so she stopped what she was doing to assisted me I explained to her my order was made wrong and that I came from the drive thru. She called the person at the drive thru also the manager and they both continued what the were doing and completely ignored her! So she fixed my order and apologized. The Management SUCKS THERE!

Been eating Wendy's caesar salads for years but now they have changed. First of all they have added tomatoes...on caesar salad, really? Then the cheese is now in chunky chips and has no flavor. Twice I was not given any croutons and tonight when I asked for some the girl rolled her eyes and handed me a bag of them. Where are the bacon bits? Lord, my salad is gone and the impostor is a poor substitute. Hate it. Will have to try another source for my Caesar salad. Sorry you changed a good thing.