Wendy’s
reviews and complaints

I visited Wendy's recently and ordered some sandwiches. I got a frosty and the food took so long to prepare that I finished my entire frosty before it was ready. Oh, and I finished it THROUGH A STRAW! Because there were no spoons. The soda machine was also out of CO2 and ice so the beverage was flat and tasted awful. And after waiting thirty minutes for our food to come the order was wrong. I ordered a chicken blt with no mayonnaise lettuce or tomato, but got one with everything but bacon. And every sandwich was wrong. My sisters and brothers were both messed up. The rest of the meal was great, but it's fast food and should not have taken a half hour to get. I hoped to grab a quick bite to eat because I have to get up early, but that didn't happen. I was very dissatisfied with the service.

This Wendy's has been one of my family's favorites for a long time. But recently their employees have a bad attitude, the floor is always sticky, and the facility smells like sewage near the soda machine. Their soda machine is never properly in stock, and always tastes very bad. The lettuce in the salad I had last week was soggy and rotting, yet the employees refused to even let me pay for a new one. I have gotten cold French fries every time I've walked in, employees are very rude, and nearly every table is always dirty. I will no longer be dining at this establishment, and same goes for many members of our community. It is gross, unkept, and in need of some major TLC. Thank you.

I ordered a #5 Bacon Egg and Cheese biscuit for breakfast on June 4th 2018. At first they gave me the wrong order, instead they gave me a sausage egg and cheese biscuit. Fortunately they corrected that right away, but unfortunately when I opened the wrapper of my bacon egg and cheese biscuit, my biscuit was hard and burnt. When my boyfriend went back to get a new one, requesting a none burnt biscuit, a manager specified that all biscuits come that way, so instead of being able to not burn my biscuit, he gave me my money back. Im not sure if this is true, that all biscuits come burnt, if they do, disregard this complaint and i unfortunately will no longer order breakfast biscuits from Wendy's. However, if they don't, then please explain why a manager would not just make me a fresh, non burnt breakfast biscuit?

I always go to Wendy's to buy the apple pecan chicken salad, but they always forgot the pomengrante sauce or the pecans. I just got home with 1 packet of sauce for a large salad with no pecans or the extra sauce for the large salad. Could there be some sort of training reminder to not forget the condiments that go with the salad? "Pecans" is literally in the name so I don't get how they can forget them.

Hello,
I had a very bad experience at 10265 Stirling Rd, Cooper City, FL 33328 on May 31, 2018 at 9:30. She had a very unprofessional attitude and she yelled at me. I asked her what is your problem? She said, I dont have a problem do you? Is this how your representative speak to your patrons. If so, my family and I will never go back to Wendy's again and this is not the first time we had bad customer service. I am in disbelief right as the world's third largest food chain, I expect better customer service. I should be able to order my food in peace and be happy.

Thank you,
Tamesha

Client number- 3179

Today around 5:30 I went into Wendy's drive thru in Eagle Co. the bad service started right when I started ordering with her rudeness. I repeated my order twice and she read it back and yet got the order wrong. Then when I drove up, the customer service was terrible. She took my card, the manager handed my bags and the other girl just stuck her hand out with my card and didn't even say a word and rolled her eyes and continued gossiping with her co workers. I will most definitely never go back.

I just left the wendy's in north charleston, sc, on the corner of patriot and ashley phosphate rd about 30 minutes ago. I pretty much had one of the worst experiences that i've ever had at a drive through window. After sitting in line for approximately 20 minutes, I pulled up to the window and asked the young lady if I could change my order. She said, just one moment and walked away to get the manager I presume. When the manager walked up, noticeably angry, (1st offense) she said, what do you want to change? (2nd offense) I said, hi, how're you tonight? She said, what do you want to change, in a louder voice. (3rd offense). I said, i'm fine, how're you? I proceeded to ask her if I could change something on my order? No one ever answered the question. She then huffed, noticeably angrier (4th offense), and said what do you want to change?! 5th offense). My daughter leaned forward to see who she was speaking to in the tone of voice, and at that moment I realized that there was absolutely nothing that I wanted from her or that wendy's tonight or any other night. As I pulled off, (realizing that my staying at that window was not going to end well no matter what happened. I said, this customer does not want anything! Really?! So that's what we do now is yell at our customers?

I went to the Wendy's on sunset at 12 pm on Tuesday and there was a young lady by the name of Dymond working the drive thru she was very rude and disrespectful. She had an attitude from the time until she took my order until I received my meal. She also resumed to cal me all type of [censored] as if she closed the window and I watched her spit in my drink. I do not appreciate that at all and I will call coorperate when they open.

I am a customer who is frequent at wendys in sulphur springs, texas i go in to get my normal meal every time.
When i go in i order and for the last couple months a manager named RAVEN was bullying a empoyee and being very child like to this sweet and very mature employee i dont know her name but she has a smile and a great greet when i come in some times she isnt at the front counter but instead making the food the manager RAVEN was rude to her and has even gave her and also me as the customer very rude looks she yelled and makes rude comments about how slow she makes the food and about "how she can make them faster instead of maturely working with her as a managment team should do. i can tell that girl (the employee* is by far more mature than the manager RAVEN) is trying her best to not give her attitude very mature of the employee. On the manager raven thats not how you make a better team.
I work a way harder job as an employee at a welding company and they know how to manage right! A team at work is only good when the TEAM is good so if the employees are good and the managment isnt and instead bullying her employees she is a dead weight on her team memeber..
A good managment makes a better team. So if they do not fix this i will have to go higher and they wouldnt want that.

Picked food up and brought home for dinner. Chicken was either old, or cooked too long. It was hard, cold and cheese not even melted on it. Ended up throwing away and not able to enjoy dinner with my wife. Also ordered chili, which was good, but also cold. Usually go to this wendy's 1-2 times a month and never had this poor of quality in their food. Very disappointed. Also, website showed they had a Mediterranean salad and when I went to order they said they no longer carry it. Maybe it shouldn't be on the menu if it is not available

And wendys employee by the name of shunqucal Hyman was seen smoking crack cocaine in uniforms hours before clocking in on the job later that night. I am not going to have that kind of person serving my kids food to them upon ordering food at a fast food store. Just the thought makes my stomach turn. She could atleast have not had her work clothes on and maybe my wife would not have known where she worked for the most part.

Went to the Wendy's a little while ago at Berlin/Cross Keys Road in Sicklerville, Nj (the one in front of Home Depot) afterwaiting in line to order, I couldn't get to the window to pay for the order. Over 1/2 hour later, I still didn't get to pay. Frustrated, I pulled out of line to try and pay inside. No one came to assist me at the counter either( time appx 8 pm). I walked out and left. I went to Chick Gil a and got what I wanted right away. This is not the first time I've had very poor service at this Wendy's. The people are miserable. The food is usually warmed over. I don't know why I torture myself at this store. I guess it's the convenience. It appears there was fighting over people being told to go home(cutting hours). If that's the case, fire the franchise owner and close the darn store! People were still in line and didn't move after I left. There was a customer who may have been having trouble with his order. The right thing to do was to have him pull ahead and serve the others in line. Very, very poor service. I'm going to try my best to avoid this Wendy's location in the future. It's a shame, I do enjoy your burgers when they're not warmed over.

This message will not be pleasant but I simply cannot stay quiet anymore. The Wendy's located in Dacula GA in the Hamilton Mill area is an embarrassment to our community. Would you please consider closing it or moving it to another location well away from us? We have a good bit of pride in our community here and are glad to call Dacula home. Our schools are top notch, our crime rate is almost nothing and we have beautiful county parks that people come from all over to enjoy. I can go on and on. The Wendy's in our community clearly does not share our sense of pride here.

I fear that travelers along Interstate 85 come to our exit, as it has a number of fast food restaurants and is outside the high traffic area, and stop for the Wendy's sign. I shudder to think they stop there and form an opinion of our community. The restaurant is dirty, the furniture has chips out of it and looks like there's been a bar fight, the decor is hopelessly outdated and I am scared to walk on the carpet. Is there a Franchise owner present? Is he still alive? How could ANYONE say this is acceptable?

The service is laughable and honestly has become a community joke. The joke is there's an intelligence test during the interview and they hire the people who fail. The last time before today I was there a manager was berating a young person who was clearly on his first day. It was just sad to watch, I walked out and several others did as well because of HER! . MONTHS later I thought to myself "Let's just see if it's any worse…IT WAS!" They couldn't even take my order as something was broken. Are you serious? This isn't even the tip of the iceberg. This franchise is horrible!

Personally, I like Wendy's and stop there myself although I do not typically use the one in my community. I simply must say something at this point. Hamilton Mill's definition of "acceptable" and Wendy's are clearly very different. Will you please consider leaving our community? We would greatly appreciate it.

Most sincerely,

Jeff Provence

On 20May2018 I went to the Wendy's in Overland Park: 8699 Bluejacket St
Overland Park, KS 66214. I waited in the drive-thru with only one car in front of me. It took them 10 minutes to help the person in front of me with nobody in front of them. I pull up to order and was kindly asked what they can order for me. I ordered a number 6 with a diet Dr. Pepper, and a number 7 with an organic tea. The lady said in the drive-thru we only offer diet coke rudely. First of all...there are only pictures of the drinks on the menus (with the meals) and no other options, but the word SODA. I pull up to pay and hand the lady 3 gift certificates I had. She rudely rolled her eyes and said: "Don't you know that you tell us that you have gift certificates." I said, "no sorry I did not know that was a rule." She said, "yes, and my name is Angela." I said "thank you. Good to know." Angela hands the gift certificates to a different drive-thru personelle and the new girl states:"What in the hell are these" Angela then proceeds to say rudely I don't know stupid gift certificates". Trying to make me feel bad for using them. I kept my mouth shut and when I received my food Angela says rudely: There you go, mama. First of all I could hear every worker in that Wendy's and they all have poor customer service. I didn't receive my cards back when asked, but I just took my food and left for home. When I get home both of our chicken sandwiches were not fully cooked and was pink in the middle. This Wendy's is disgusting inside and wouldn't be surprised if the health department didn't throw a fit if they went here. Get these people trained and work on their customer service. Beyond Disgusting.

I ordered and was charged for a double baconator and when I got home I had a larger cheeseburger thith pickles and onions, I understand they are busy at times but that's no excuse for a bad order it's written won how many screens. Anyways I'm not happy at all with the service and most likely not going back. 25 dollars isn't alot but it is to some people and we deserve better management on these children making our food also put some damn napkins in the day already.

On 05/10/2018 around 6 pm I went to the Wendy's located in Albert Lea, MN. It was busy supper time. The guy taking my order was very rude and you could tell he was not having a good day. He was very sharp and cold taking my order. He kept yelling to me "is that it", when I was ordering he was getting annoyed because I had a few combo orders. I then had, had enough and I told him if he didn't want to be at [censored]ing working that day why was he there. It was obvious to me he didn't want to be there. And yes I did use one the f word because at that point I had allowed his frustration and ugliness rub off on me. He just had this big sigh. I continued with my order and when I tried correcting him on the kids meal order his attitude was even more profoundly ugly than before and he was sighing like he really didn't want to take my order. He then had the audacity to put me on hold. I thought he was actually going to put on another person that was going to be in a better mood to take my order. Nope. The lady that got on the intercom said. "I am sorry mam but, we are not going to take your order". At this time I am upset. I asked her why he had an attitude and I called him out on it. She said we would appreciate if you leave. I asked for the manager and she said if I wanted to talk to the manager I had to go inside. I wasn't allowed to put in my order and I had to wait in the drive thru for over 30 minutes because I couldn't back out or go forward I was blocked! I go inside to talk to the manager and all he said was, "well all I know is his side of the story". I am like wait a minute. I told the manager he needed to talk to his employee because he had a very rude attitude while taking my order and on top of that they refused to take my order for no good reason other than the guy taking my order simply didn't want to do his job and got upset because I corrected him on my order and got more upset when I called him out on his attitude. All the manager had to say was "I am sorry mam". It was obvious he didn't want to deal with me. There were other people complaining about mix up with some orders and he had no intention in making my experience right. After I talked with the manager as I was leaving all you could hear is the group of teens, in the bad piercings laughing like it was some kind of a joke to them. And the manager didn't say one word to them, he actually went along with it. Went to McD's after I had the worst experience ever to a GREAT EXPERience. No attitude what so ever and I actually got some smiles and thank you from them. I called Wendy's hotline and reported my compliant on May 10th at 724 pm. Was told I would be getting a call from district manager. I have yet to hear back.

I don't like how they train people here. I was suppose to be trained yesterday and was only trained for a few minutes. The employees all went into the break room to talk while I was struggling on making burgers and salads. They were all on the phone texting and on FaceTime making jokes and picking on an employee there. They were suppose to show me fries and nuggets, and they didn't teach me fries or nuggets. The managers did not tell them to stop and do their work the manager joined them.

I wanna give a complaint to Wendy's on Lincoln highway of Lancaster PA because the manager doesn't do nothing but copy what people say and she acts like a whole child there I think she shouldn't be a manager there and the crew members there are always on there phone they always are gossiping they don't help the new people there. I worked there for 4 months and the manager just was acting like a child and now my sister works there and they aren't helping my sister cause she is new there.

I went to the drive thru tonight, I ordered a baconater frie. Mind you I live about 5 mins down the street. Located on stringtown is the one I went to. I get home and start to eat my food and I see a piece of paper mixed in with the cheese. I'm not the one to complain I work with customer service. I take it up to the drive thru ask to speak with a manager. I asked him to look at it and see what he thinks is wrong with it. He was like it cheese bacon and fries. I was like no there is like a ticket in it and he was like no it's a sticker . And walked away he didn't apologize the guy at the window did and said it happens once in a lifetime sorry. The manager did not give the food back. A associate did. Just thought it was really rude. At my job we offer people something small for our mistakes . Just really upset about the whole thing. Could have been better service for the manager actually caring. I did not get a picture. Phone was dead. But you could call up there . I know they will remember .

I live in Sierra Vista Arizona and have had a horrible experience with the General Manager "Balbina" yesterday 16 May 2018; however this is the second shameful experience I have had with this particular GM.
My daughter is currently an employee and has been working at this location for over a year. My daughter called in over 5 hours in advance to let the GM Balbina know that she is sick and not able to work that day. You can clearly see through attendance my daughter is a great employee and does not call in often. She has called in only a few times in the past year. When she called in the GM Balbina told her that she has to go to the doctor and get a note stating that she is sick. My daughter then called me and told me about the demand for a doctors note. I was upset due to the fact that 1- I don't believe she needed to go to the doctor and 2- I did not want to pay for the copay unless I felt she needed the visit. I'm sure Wendy's would not reimburse me for that copay.
I called up to Wendy's immediately after I hung up with my daughter and asked to speak to Balbina. She was the one who answered the phone and was already rude as soon as I asked to speak to her directly. I introduced myself and asked about the doctors note policy and to see it in writing. Balbina then went into a loud rage and went on to say how horrible of an employee my daughter is and how she is always calling in; which is incorrect and you can see that looking at her attendance. I was shocked and appalled at the tone in her voice and how she was bad mouthing my daughter to me. I then asked for her supervisors name and number, she gave me the number and when I went to ask her again for her supervisors name she hung up on me. I called her supervisor right after I was hung up on and left a message. Her supervisor "John" called me right back and told me he was just on the phone with her and that she called him right after our conversation or lack of conversation. John was professional and understanding. He informed me that Balbina was incorrect and cannot make my daughter go see the doctor if she does not want to . He informed me that employees are allowed 3 absences/tardiness in 30 days and if she is under that she is good to go. My major complaint is the lack of professionalism and disrespect that I have gotten from this GM on 2 separate occasions. Having a horrendous GM is bad for business, bad management practices deflate employee morale, cause stress and can cost your company more than bad reviews and high turnover. My hope is that you take this complaint seriously and you go through more of vetting process before you select a GM for any of your locations.