Wendy’s
reviews and complaints

Wendy's store in Cincinnati, OH.
I and my family used to visit their restaurants every week because of their tasty food. But everything has changed. The food is often cold, maybe because of a bad equipment. Their service is terrible, employees are rude and don't care what quality of their food is. The restaurant is dirty sometimes and there's trash all over the floor. It's sad.

My husband and I just flew back in town from a lengthy flight that came in about midnight. While driving we saw that Wendy's was still open. We decided to stop to get a late bite to eat. When we came through the drive thru it was 12:54. We did not realize the restaurant closed at 1:00. Nevertheless we ordered and as we drove to the pay window we could hear a female employee saying, "Who comes to Wendy's 7 minutes before they close?" She made us feel bad for coming to order. Then as we approached the pickup window the female employee told other workers to turn off the lights. It was truly embarrassing because you could tell the female employee did not want to wait on us. The female employee was approximately in her late 30's or early 40's. This store is located at 4280 W. Vienna Road [protected]. Store #[protected] Host Ginisha

I ordered a drink and fries in the drive-through. The fries were not even filled and cold but that is not my major issue. I ate a few on top and they were fine. I bit into one towards the middle and I got some sort of chemical taste (dish soap or cleaning agent) in my mouth and spit out. My mouth became numb. I have never, ever complained about any sort of fast -food as I dont have time but this is dangerous.

About two days ago my boyfriend and I stopped at a Wendy's location absolutely starving. Right before I took a bite of the sandwich, my boyfriend stopped me and pulled a long blonde hair from the burger...We both have dark hair. We were already on the road someplace and couldn't turn around to even have another made for us. After we seen the hair in our food we were afraid to eat any of the other items we purchased so not only did we waste about 15$, but we wasted 15$ and drove hungry until we could find another place to get food; that didn't have any one else's hair in it.

I recently went thru the drive thru at the Franklin mills Philadelphia loacation. I ordered a number 9 and a kids meal. The manager who was on duty I think his name was Robert was very polite on the headset. Get around to the window and he looked as if he didn't want to be bothered with me. I asked for BBQ sauce I didn't not receive any. There was no tot in the kids meal which made my daughter extremely upset when we got home and figured it out. There was also no straws in the bags for our drinks. I go to this location frequently because I refuse to go to the academy plaza location anymore. But it seems as though none of these stores can get orders right and make me rethink going to Wendy's all together. They need to start paying attention to the orders they are handing out instead of just talking to each other and acting like they don't want to be there.

Good Morning my name is Angela Love and I visited your Wendy's located at 3460 Madison Hwy. Valdosta, Georgia on lastnite and the baddest experience ever after driving 8 hours all you want to do is relax and have a nice meal. Not at this Wendy's Customer Service need to be worked on here with your manager who would not say her name ok I order my food I ask can I order a three slices of bacon for my chilli the cashier say .99 cent I say ok so I get all of my food walk to the truck sit down to start eating and no bacon in my chilli walk back in and tell them it's not in it the manager it is in it because I made it me I no bacon ground beef and beans and bacon is not in it she made me three pieces of bacon and put it in a potato bowl with no top gave it to me and said she is done I said wow can I have a top she never gave me the top great Customer Service is the Key I can be reach at [protected] or my email is [protected]@icloud.com

The manager in this wendys is particularly disrespectful to her employees.. I have been here on several occasions and she is always being rude and just plain nasty to them.. One particular day one of her employees named janae which is a very sweet girl and I come in and talk with her while ordering my food.. Janae called her over to fix a mistake she made on the register when she came over she said "don't call me over here no more your irkin me.. The [censor] you think this is"... Janae is very nice she is always polite to costumers and she always had a smile on her face.. I feel bad for her because she shouldn't have to be treated like that and she is so good work people...

Visited Wendy's recently. We waited over 20 minutes before anyone came up and asked if we been helped. I don't know why but looked like other customers were served as fast as it was possible, and no one paid attention to us. The waiter was very surprised and apologized for a long waiting. But then it occurred that 2 other waiters were informed about us and they had to help us. We didn't want to wait for them to serve us and just went away.

So I visit Auburn, AL frequently and I have visited this Wendy's off E. Glenn Rd. in Opelika on 3 seperate occasions and I was very disappointed. Not only was the service bad, the food was worst! The cashiers at the drive thru were rude and Don't say 'Hello, may I take your order' nothing of the sort. I drive up to the drive thru and I hear 'Order when you ready' that alone would have drove me away- but I said I'll give them the benefit of the doubt. Again, and again same scenario's. The last straw was my last visit with them at 10:40 pm. I went there and again the inconsiderate greeting, then I asked for a frosty and the cashier told me they were out of frosty-however as I drove by and looked in their window- that same cashier was a the frosty machine. So either she told me that prematurely before checking it or she didn't want to serve me because they were closing soon (11pm). Either way that was poor customer service. I asked the cashier for their STORE # and she just shut the window in my face and a few minutes later the so called MANAGER comes to and was very ignorant and did not give me the store #. This restaurant at this location has got to be one of the worst Wendy's I have visited yet. DO NOT GO THERE! PASS THEM BY! RUN! DRIVE BY!

Bend, Oregon store - employee: Leni
To begin my drive through experience, the cashier, Leni, was rude and was eating french fries while she was boxing them up. She knew I could see her from the drive up window, but she obviously didn't care because she continued to feed her face.
We only ordered a small cheeseburger meal and a kids meal, but it took a very long time to get our order. If they hadn't already debited my account, I would have cancelled the order.
Then when we got home and poured the cup full of ice out, there was a piece of what I'm guessing was from the ice machine, in the cup. Very disgusting! I hope my son doesn't get sick from the greasy part. If he does, I will be contacting an attorney.
The workers didn't look clean and they obviously did not have customer service training.
I won't ever return to that Wendy's in Bend and possibly never another store.
I will be calling corporate as well. At that point, I will send them a picture of their missing piece from the ice machine.

I was at Wendy's in Riverhead, NY 11901 on August 12, 2017 and this young black girl was laughing because I ordered a 4 for $4 upgrade to a large and she doesn't like me because of this situation at school that occurred last year. I don't care about her and we will never be friends ever again. If I have to reach behind the counter and snatch her black gums [censor] up then I will. I want something done about this or I will call someone over top of you. She doesn't even say can I help who's next or anything. She rushes me to order my food while I'm trying to figure out what I want to eat. I want her to lose her job ASAP.

Terrible service at Wendy's restaurant in Charlotte, NC. #[protected]. Had 2 orders while going through drive thru. Cashier charged wrong debit card and had a bad attitude. Manager was not helpful. The cashier 'Bobby' snatched a debit card, made rude comments, and was very disrespectful. We will not visit Wendy's again based on this experience.

Ericka Thomas
[protected]
[protected]@gmail.com

Hello on august 12 at 11am I went and ordered food threw the driveway. As I pull-up to the window a rude female cashier says to me who eats a burger this early in the morning. Than had somebody else give me my food because I said I'm reporting her. I didn't know it was a crime to eat at 11 am in the morning. Please get in touch with me my email is [protected]@gmail.com and my phone number is [protected]
Host:jabriah
#3007

On 8/11/2017 approximately around 12 am i purchased a chicken ceaser salad with no chicken and when I got home and opened it there was a foul odor coming from it. I then began to inspect it and noticed the lettuce had been going bad and had black spots on the edges of it. I have photos and videos to confirm this information as well. I am appalled that I was sold this without any regard to my health when they could of simply said we do not have any more salad tonight. I am very upset that they took my money and served me a salad with old lettuce.

Store #[protected] Irvine, Ca. Order #3074. I usually go here all the time. I went today and when I came home with my meal, there was a fried human hair with my chicken nuggets, so disgusting, it literally stopped me from eating any further. I called the manager (Veronica Gonzalez) and it took 2 calls as the first time the line just rang, the second time she answered and I told her what happened and the only thing she offered "was to replaced the meal"...I'm thinking, really? After finding a fried hair with my chicken nuggets that's all you can do? I even threatened her to contact corporate but she still didn't care. Also, the same Wendy's restaurant messed up my order like 2 months ago by giving me a different combo than what I ordered. Your company is going to lose a lot of customers when your managers don't care about them, not to mention, the managers don't even try to retain the customers. My whole impression of Veronica is that she's trying to save corporate money and does not CARE about the customers that are paying for her wages. I have McDonalds down the street from where I live and I can just go there instead, before I do, I will tell everyone I know Wendy's doesn't care about their customers and I will tell everyone I know of all the disgusting things they can find in their meals. I'm very disappointed and I'm not planning on going back ever. [protected]@yahoo.com

Not sure of the ladies last name, but Maxine the manager on dutyat the Wendy's in Newnan, GA Bullsboro store is the worst manager I have ever seen come in this place. She talks down to her employees while in front of customers, constantly yells to the back and is very annoying to other people eating in the restaurant (Everyone was talking about this in the line to order).
It seems to me she only talks down to the white people not so much the black folks, seems like a racial problem to me. I have ate at this Wendy's numerous amount of times and only started seeing this lady here recently and I will not go back in until she is moved to a different location. I saw one of the employees tear up after getting talked to like a child and I do not think that is right... she has a power trip going on and seems a bit racist to me. I have dealt with all the other managers white and black and have never had a problem with this restaurant until recently when she has taken over. This problem needs to be taken care of immediately.

I went to Wendys for breakfast this morning. I waited about 10 minutes to get my food just to get all the way home to discover that there wasn't any honey butter on my chicken biscuit. The honey butter is a major part of the sandwich. I also got the breakfast wedges and there were barely any in the container. They were also old and cold. I am highly disappointed! That is not what I paid for.

Good afternoon.
I was rather sad when I got home and opened my crispy chicken blt to find the bun was rather hard and stale.
I went to the store Bardstown, ky I just want it to be looked after in the future. I have alsp, many times in the past gotten tomato when I asked for non, but I'm not allergic so it's not a big deal.
Thank you for taking your time to read this

I went.to wendys in riverside corning! Myself and my 4 year old daughter went through the drivethru and ordered one of the 4 for speacials with upgraded bacenator. 🍟 and a small frosty! I was eating my fries and came upon someones short gray hair so i went back through the take out window to show them and explain i had just lost my appetite! The manager asked for.my reciept(wich she never returned to me) and then brough me 3 back! Wow she gave me.the fries free ? What about mam im sorry can I get u anything else?

Hi, my name is Tiffany and I had one of the worst experiences at your Bartlett Wendys location in IL. Around 5pm, I stopped at the Wendys location in Bartlett off rt 59, I had just picked up my 3 yr old son and needed something quick for dinner. When I arrived, there was no one in the drive thru. I made a simple order of a Asiago chicken sandwich meal and 4 pc chicken kids meal. I pulled up, paid, and waited, until they asked me to pull around and they would bring my food out. So after waiting for about 20 min in the car with a 3 yr old, I get my son out of the car and walk in, where I notice not a single person is inside. I walk to the counter where I received several weird looks and finally a young man came and asked how I could be helped. I said I had been waiting for an order I put through the drive thru, where he walked over to the heat lamps and grabbed my bag. I asked him if they were just sitting out there, why had no one brought them out? He replied "well we didn't see your car, so we just put it to the side". So no one was prepared to bring out my food and the staff just seemed like they could of cared less about it. No one was prepared to bring the food out to me but literally waited until I went inside. On top of this ridiculous customer service, they also got the order wrong and I didn't receive a receipt either. Ridiculous!