Wendy’s
reviews and complaints

We stopped into the wendys, on the hwy 15 bypass in hazard. (104 black gold court hazard, ky 41701) we were there just for the day, due to a funeral. Anyway there was probably 10 cars in the drive thru. So we walked in, keep in mind due to food allergies my kids always choose wendys. Anyway we were number 3 in line. And I had a fairly large order, gentleman named austin took our order. While I was standing there waiting, the manager (Black hair younger gentleman) humiliated the cashier in front of us. Not once, but 3 times. First time the lady running the drive thru asked him to get her a bucket of ice. He did, manger screamed screamed at him. Then the manger walks over and I didn't hear it all, last sentence was this isn't your first day. Then finally he yelled again, over something else. I know he was maybe stressed due to the drive thru. But come on there is a right way to handle things, you do not humiliate your employee in front of a lobby of customers. I felt horrible for him, felt horrible for my large order. I even apologized to the employee, for the managers behavior. This complaint may be brushed under the rug, but I this is my first ever complaint to any company. But I will never be back in the wendys, at 14 black gold court. We eat at our local wendys at least 3 days a week, hazard was a one time thing due to traveling for a funeral. Someone needs to train that current manager on how to handle situations, and he owes poor austin an apology.

The bottom bun of my chicken sandwich has small brown spots all over it and I'm not sure what it is. I'm afraid to eat anymore of it so hopefully y'all can help me out. I ordered my food from a Wendy's in Fort Walton Beach FL 32548. My boyfriend ordered 2 burgers from here and his bun looked fine but mine had all these little brown spots on the bottom bun.

We always have enjoyed the Chicken Bacon Ranch Salad and order it every time we are in our local Wendy's. That is the only item we would order. We went in today and noticed it is taken off the menu. I was surprised to see the Mediterranean Salad was still on the menu-thinking the Chicken Bacon Ranch would be more popular. Hopefully something could be done to bring the salad back.

I went to the Wendy's near my house on Mack and old 8 mile in saint Clair shores Michigan accidentally miss took the lady behind the speaker for a man as I pulled up to the window every employee who walked by kept staring at me that's when I realized I made a mistake about the gender of the person behind the speaker so after getting stared down by all the employees I got my meal went home ate it and got a horrible stomach because they obviously did something to it which I think was undercooking the bacon or giving me old bacon I've been a customer here for over a decade and it's amazing how I make one mistake and now I can't go some where to eat because I don't know if food will be messed with or not

I visited a drive thru on Utica Ave and was highly disappointed. I ordered at the menu board, told the lady what I wanted which was the ultimate grill chicken, large, bottled water and a 10 piece regular nuggets.When I got to the window she asked me what did I order even after I told her I'm not sure what number it was but I wanted the ultimate grilled chicken with large fries and a bottled water and a 10 piece nuggets. I got home to realize it was a fried chicken sandwich which had bacon in it and I do not eat pork, which was a waste of my money because I had to throw it out, fries and nuggets taste old and cold, I also wasn't given the option of sauce for my nuggets or any ketchup in my bag for my fries.

I sat in line for 25 minutes to come up to a speaker telling me to wait again. After being in line for 32 minutes I finally have my order. I have worked in the restraunt business pretty much all my life so I'd understand if it was busy or something but this was ridiculous, I don't think I will ever come back considering Macdonald is opening back up across the street just lost a good customer Wendy's !

I received two Wendy's Combo Meal coupons for Christmas. Each was for one Free Combo Meal at Wendy's. They each say: "Redeemable at any participating Wendy's restaurant." So on Thursday, 3/2/2017, I went into the store at 11011 Eastern Avenue in Henderson, Nevada 89052. The person at the counter was flustered, so she showed the coupon to the manager-on-duty. The manager said it could not be used in their store. Since the local Wendy's would not honor it, I am tempted to say that the person who bought these for me got no value for what they paid to Wendy's. How can you make this right?

First- I get being understaffed and it's busy, however almost 15 min for a drive thru? Also, no receipt, not from swiping my card nor being in the bag as usual, no napkins, no straws, drinks not full, and for the third time now- I get no mayo on my burger because mayo makes me sick- I still get mayo all on my burger. This is getting out of hand and pathetic.

On Feb. 27th @ 12:10
I was not going to complain until I saw my account statement today. I am at work, and will be available after 5:00 MST. I went to Wendy's here in Glenwood Springs and ordered two Singles with cheese and a small fries. Both singles were incorrect, and I wrote it off to going at peak hours. I stated I had a coupon for BOGO singles as I ordered, and presented it at the window. I was not told my total nor given a receipt. Today while checking my account statement I realized I had been charged full price. I was okay with having to return to correct my order, things like that happen. I am dissapointed that I was also charged full price, however.

I normally love Wendy's, but on 3/3/17 I went through the drive through, ordered a grilled chicken wrap, and got a bit ripped off. I open the wrapper and found that 1/2 of the wrap was lettuce (bottom) and one tiny piece of chicken at the top. If I wanted a 1/2 wrap, I would have asked for one. Really? Quality is what keeps me coming back to most restaurants. I have years of experience in a fast food chain, and this is really not acceptable.

I live in ephrata Pennsylvania and my family went into the only Wendy's in town last week and it was disgusting. The store smelled, floors we're sticky, the mats going into the store your feet stuck to them. Soda machine was out of drinks, dispenser was out of ketchup, the food, was cold. I will never go back to this place ever. And I went up and asked for ketchup and the girl behind counter slide them across counter instead of handing them, I also informed her the ketchup was out and her response was oh that's nice.

Wendys talks about a kiosk system to order in near future. Well they already are high priced and now want you to do the clerks job to save them money. For the price they charge and now this might as well go to a regular sit down restaurant with real service and pay a couple bucks more. Or I can go to McDonalds where it is cheaper and a human to take my order and money. I wont go there anymore if that is the case. Talk about impersonal service.

A friend and I walked to the The Wenys on Ditmas Ave and RemSen Ave in brooklyn on 3/1 at 945 p.m. First there was a fair skin elderly woman who was directing where the line starts. The problem was she said it with a nasty attitude and then added that "people looking at her like she stupid" Get up to the chase register and the person behind it was rushing me to order with a nasty attitude. I was disgusted and walked out the store. I believe that location should be retrained on etiquette. I seldom eat fast food but believe when I do Wendy's choices are healthier. Therefore, I should not walk in a store an lose my appetite

I love Wendy's let me say this first. I am excited about the 4 for 4 so I always get it. Even happier when the Double was added. I go to Wendy's about 4 out of 7 days with my son usually after he get's off work. Today my coworker went to Wendy's for me and had me on the phone I'm talking her through my order (I get on a regular) The 4 for 4 with a Double sweet/sour blueberry pineapple drink on the burger only mayo, onion, lettuce, pickle, and bacon. The lady cut us off stating the only thing they can change on the double was the mayo. I was hurt this ruined my lunch for today that I was denied my right to eat my burger like I like, I don't mind paying for any extra's but to be told flat out NO hurt! I normally go to the one in Southwest little rock or University and they are excellent and has never denied me. So why does this one deny me? I won't be back to this store at all.
620 E Broadway
North Little Rock, Arkansas
[protected]

I stopped by in Wendy's Waltham to order drive through but everything was wrongly delivered to me and I realized unfortunately when I got home. First of all, I ordered a triple compo (3) and double combo (2), 4pieces nuggets and double stack burger. What I got is instead of triple I had double steak and instead of double I had single steak burger. I told them one of the combos needed to be no pickles because of allergy, but there was a pickle in it. The nuggets weren't in the packet at all. French fries are oldest and driest French fries that I have ever had. I requested mayo which is only sauce that I especially wanted, they weren't in the packet as well. The drink order was wrong... as a result, there was no such a thing that was correct. I am pissed of and disappointed about this order, and they did not put even receipt in the bag that I can track of.!

I purchased a combo about 15-20 mins ago using your drive-thru. Service was fast and good. I get home and the fries are horribly old... makes me so dissappointed. They smell like burnt/old oil. I am a frequest customer since i prefer wendys over any of tge fast food restaurants. Not to mention i drove 12-20 minutes to and from since in the small city i live in theres no wendys.

I have a very long day. I went to school from 7:50-1:40 then a 20 minute drive home just to have to work at 4 which is another 20 minute drive. Work was busy so I didn't get a break. Which means I didnt get to eat. Knowing wendy's closes at 10 I get there 8 minutes before close, and wait in drive through for someone to take my order. No one does so I pull up. 2 people see me but walk away without acknowledging my presence. Then, another person comes, sees me and doesn't even talk to me. I waited until 10 until finally I realized they were [censored]bags who weren't even going to acknowledge my existence. And look, I get it; you wanna go home. But when I work I do not close until the set time and also let people know if we are closed or what the deal is. So, if you don't want to take my order at least tell me you guys don't have anything instead of being a #### ####. I doubt this complaint will do anything but I hope wendy's knows they hired #### to work for them. By the way the date is 2/22/17 and they worked night shift.

She very unprofessional an discriminate against her manager an employees. As long as Lea Thomas is running that store she would never keep good worker's there. When you have great worker's you do not treat them all kind of way. I have witness this with my own eyes. You don't respect any of your worker's at all. What you doing will eventually come to the light an I pray that god have mercy on your soul.

Feb 21 2017 went through and ask for the number 5, which is the son of the baconator. I got home and had a cheeseburger with onions tomatoes pickles and lots of lettuce. This is the second time my order has been incorrect. Also the total on the screen was 6.19 and went i got to the window it had changed to 6.28 . The woman at the window was not friendly at all.

My wife is a shift manager at the Wendy's in Warrenton mo and tonight her grandfather died. After calling the store manager she was told to finish her shift then come in tomorrow. What kind of ####ed up #### is that. Her grandfather died at 7:00pm she now has to stay and close the store tonight because her manager doesn't want to come in. In my opinion bher manger needs to be replaced. Especially when her manager "Niki" complains constantly about her job. Wendy's told my wife when hired that they were a family company. I call ####. She now has to grieve while running a store. What does this mean. The only family that matters is the family of the people that own and manage the stores. This is an outrage. I wonder if the rest of the world knows this to. #### Wendy's.