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Wendy’s Customer Service Phone, Email, Contacts

Wendy’s
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1.2 1745 Reviews

Wendy’s Complaints Summary

110 Resolved
1623 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1745

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Newest Wendy’s reviews & complaints

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C
8:56 pm EDT

Wendy’s double stack burger on the 4 for 4 deal

I have bought your double stack burger many times and always enjoyed it, so as you can imagine I was quite pleased to see it on your new 4 for 4 menu. However in no way, shape or form does Wendy's alert you to the fact that THIS double stack burger is actually only the size of it's JUNIOR burgers. I was extremely upset and disappointed when I pulled this "double stack" out of the bag. It was so small that initially I thought I had been given the wrong burger. I felt like Wendy's had tricked me into buying this with what I consider to be false advertising and you may have just lost a very long time and loyal customer. Thank you for time.

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M
8:11 pm EDT

Wendy’s food quality & service

Just ordered 2 Baconator Meals. The burgers were slopped together as if it were assembled by someone throwing it together from opposing sides of the kitchen, bacon was burnt to a crisp, burger had to much salt on it, and there was enough grease on both the burger & fries to clogg any artery. They were out of most drinks so had to settle, and were out of frosties. Will be awhile before I eat here again.

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5:07 pm EDT

Wendy’s they don't wear blue gloves

First of all this has been the first time we have been in a Wendy's for years. We enter Wendy's at about 5:15 pm on Saturday June 4 2017 there was no one in line about 8 employees walking around and no one acknowledged us. After about four minutes someone told the cashier we were there we the ordered two burgers and a poutine with bacon they charged for both full meals which was find but there was no bacon on the poutine so I went back and asked for the bacon and with no gloves on they but the bacon on I asked for a new one but had to keep my eyes on them they said do you want new fries of course I do not sure what your policy is but no food should be handle without gloves in my job it is unacceptable and should also be they way in your establishement.

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5:03 pm EDT
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Wendy’s I ordered a 4for4 chicken sandwich my fries was cold and taste old my sandwich was cold as ice due to my food being cold I contracted food poisoning

I didn't get a receipt I will never eat from y'all I had to be rushed to the er I was out of work for aweek due to the food poisoning I purchased this meal on 5/30/2017 location 9955 Bluebonnet Blvd.Baton Rouge, La 70810 I enjoy eating from Wendy's but I'm not sure if I will ever get anything else to eat from y'all this is very disheartening that this happened to me I hope something can be done about this situation

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S
7:08 pm EDT

Wendy’s service, treatment, product

My husband & I always go to Elm Grove, West Virginia Wendy's, HALF of the time we have problems HALF we don't but tonight was a big problem because this is the 2nd time its been done to us. We arrived to the drive thru in between 6pm -6:45pm(I can't give exact time because they NEVER receipts, even when asked for)but that was the time range.We pulled up to the speaker the guy greeted us& my husband said we needed a minute, then he ordered his food & then ordered mine & he asked for mayo in a cup instead of packets because we were driving ( which we ALWAYS ask for with our nuggets & even offer to pay because it is not packets).We got our total & pulles to the first window.We payed for our food, got our change with no reciept, the guy there was OK though, & pulled to the second window. When we got there we got a DARK haired girl 20'-early 30's maybe.She gave us our drinks then gave us straws, we waited for a few minutes then open the window & snottly said 'There ya go!', my husband took the bag & as she was shutting the window she stood there for a second &had her tongue sticking out pointing up & smirking from ear to ear like they had just tampered with our food, I took the bag & immediately looked in, she was too lazy & ignorant to get the mayo in a cup we payed for ( I saw it on the screen we asked for lots the guy entered 4 at fifty cents a pie3ce = $2.00) she purposely had time to put mayo packets inside cups with lids & throwie÷÷ng more packets inside the bag. I was instantly enraged because $2.00 or less thats our money we kindly asked specifically for tbe mayo & certain condiments removed/added to our whole order & they completly messed that up. I asked for extra sauce on my sandwhich & the purposely GOOPED sauce all over my sandwhich making my bun soggy, my husbands had condiments he asked not to have on there on there because he is alleegic to them & they still put them on there. Having deal to with these issues & more HALF the time we come there anyway now this again its old & we're not going to be going there anymore which is now putting ua out of our way to get food we like. Hopefully something is done about these rude ignorant employees because according to their Facebook page they have alot of bad reviews which sucks for us customers if nothing is done about the issues. THANK YOU FOR YOUR TIME READING THIS.

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10:38 am EDT
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Wendy’s given the wrong soft drink and receive no receipt

I visited Wendy's on (1291 Dogwood Dr SE, Conyers, GA 30013) on three different occasions where I purchased the 4 for 4 meal through the drive through and each time I was order a Sprint 0 but was given the wrong soft drink... dark color soda.

On my last visit which was Thursday June 1, 2017, I reported it to the manager and express how disappointed I am in the service and that I was not given the wrong drink and did not receive a receipt ticket.

Terrible service at this location.:
https://locations.wendys.com/conyers-ga-11601?utm_source=google&utm_medium=local&utm_campaign=google-distrib

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9:55 am EDT

Wendy’s counter service / food quality {ref:_00d37pbre._50037a6mr4:ref }

I sent an e-mail of 5/15 outlining several issues I experienced at a Wendy's location in East Hartford, CT. This was in regards to the hostess at the counter and the quality of the food. The French fries were actually cold .. not even warm. I immediately brought this to the attention of an employee behind the counter. This gentleman did replace my fries with HOT ones . Also I was not greeted in a kindly manner. At least I did not feel welcomed at this location. The hostess seemed pre-occupied and was on her cellphone at the counter. I snapped a photo and provided to the customer care representative when I filed a complaint. I received an email from Richard ( in the Customer Care Unit) . The email stated that I would be contacted from someone from the franchise leadership team. I waited until 5/24 when I sent another e-mail stating " I never heard from anyone from the leadership team" . It is 6/2/2017, , sent another e-mail stating poor relations from the customer care unit in responding back to my initial issue ...

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9:13 pm EDT
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Wendy’s apple pecan full salad

Today I purchased a salad from Wendy's in Las Vegas store #[protected] order number 3299 host Patricia at approximately at 5:51pm I don't visit there often but when I do it's usually ok but today I stopped by to grab food once I got home which is about a ten minute drive from the restaurant I was eating my salad which was not that satisfying in the first place but I paid $7.03 for it so I wasn't going to waste my money I was halfway through the salad and I found a big piece of plastic at the bottom of my salad I immediately spit out the food I was obviously grossed out by it and thought the proper thing to do was submit a complaint.

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6:57 pm EDT
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Wendy’s employee management, customer service, eating environment

Not once but twice have we had to endure listening to blantantly racist comments from crew members in reference to their coworkers. Sitting in the dining room trying to enjoy my meal with my children, the front cashier (Older caucasian woman) has come to our table complaining about working with "those people" and how "they're all lazy" in reference to their coworkers of color. Even as a caucasian family we are appalled by this behavior and will be taking our business elsewhere. Management is just as bad as the cashier, participating in the racist conversations, and allowing them at all.

Our last visit to the location in brownsburg, indiana was sunday, may 28th 2017 around 1pm.

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M
2:57 pm EDT

Wendy’s spicy chicken sandwich and fries

I Went do the drive thru of Wendy's i order a spicy chicken sandwich meal when I got my food I was in a rush trying to get back to work my sandwich was dried out and hard and fries was like the Been sitting out all day.also the drive thru worker was rude when I ask for ketchup like that is your jobs h shouldn't have an attitude especially to a coustmwr

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10:27 pm EDT

Wendy’s manager cathy, food, wait period, quality

Recently visited a wendys, only costumers inside ordered 2 salads and 2 drinks, cost over $25, took over 15minutes asked to speak to a manager to find out why. I could hear her in the back saying she's to busy, she finally came out, was the rudest person I have ever dealt with. Did not try to make the situation better at all. So I guess your care policy is bullcrap? As we were leaving the whole staff is laughing and thinks it's funny! Super disippointed in a fast food restaurant I have always enjoyed😞

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9:30 pm EDT
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Wendy’s taco salad

Im sewing the wendys company for making me sick i ordered a taco salad and a 10 piece nugget from wendys carowinds blvd fort mill. Sc.. May 30th The salad lettuce was soft and red the cheese was turning colors and the bottom of the salad had water .. I had already had a problem with my order before i left because they charged me for 3 10 piece nuggets. When i only asked for one .. I pulled off then realized it and got my money back. Ive been throwing up since i have eaten the food and i believe i have food poisoning. Im now unable to keep food down and i have missed two nights of work in which i needed to work because i moving . i am contacting a lawyer on tomorrow about my case i also have pictures of the salad and i still have the salad.

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7:00 pm EDT

Wendy’s chicken nuggets

My 1 year old daughter was eating a chicken nugget and i started to hear her choking, i stuck my finger in her throat and felt something sharp! It was a [censor]ing bone! How do yall manage to have bones in chicken nuggets knowing small children eat them! This is [censor] i want to kno what i need to do about this! If something more serious would have happened id sue the [censor] out of wendys!

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5:59 pm EDT

Wendy’s customer service/education

On Friday, May 26th at approximately 11:00pm I, Allona Hutchinson, went to store 6238 (Gate City Blvd) and ordered a small fry. Normally when I visit this franchise it's interpreted that small is aka value fry. This particular visit was different; first the introduction of the representative was rushed, flustered and a bit aggressive. She seemed that she didn't want to assist in the order and informed me that the price was $1.80, which is higher than what I had paid previously. When I questioned her about the price, in aggravation she replied "$1.80." Not wanting to aggravate her further I paid the amount and moved forward to the second window. Once at the second window, I again inquired the price of a small fry, still unaware of the difference between the value and the small, and was told it was "$1.06" for the small fry. With this discrepancy in price I wanted to get clarity for future visits. A few moments later the night manager came to the window with a defensive manor and asked what the issue was, she explained that I asked for a small fry and that it was "$1.80" and I explained to her that I was always charged less than that. In agitation she then explains the difference between the small and value fry, which now I am aware. The primary reason that I wish to complain is not the amount but the way in which they communicated. I just wish that it wasn't that aggressive and blown out of proportion over the size when it could have been avoided from the beginning of the visit. It really turned me off from wanting to visit the franchise any further. Please ensure that the employees are communicating effectively with other customers to avoid these type of situations because had it been a customer that had less self control it could have escalated quickly and put someone in danger. Again I wish that the employees take the time to educate customers effectively.

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4:20 pm EDT
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Wendy’s discrimination about employees (unethical behaviour)

I went to wendy;; 19644 ofraser highway langley, b.C. V3a 4c7 s on may 2 2017 at 10:48 pm drive thru. I could not understand the employees so i moved to the window and told then i have 50 - 60 % hearing loss and handicapped and i can show them the doctors note and i can't understand them, the employing said i was lying about it and making it up and i was totally fine the manager was with the employee at the drive thru and they both started laughing. My friend amy was with me and withnessed the whole thing. Me & amy felt realy band and insuted about the incident.

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3:25 pm EDT

Wendy’s margarita, the manager in west bridgewater, massachusetts

On 5/29 at 3:45 pm I went to the Wendy's in West Bridgewater, Massachusetts. I asked about the free frosty which was advertized. The manager Margarita abruptly came over and rudely stated they know nothing about a free frosty. Then I asked to speak to a manager about another problem. Margarita informed me she was the manager. I told her about the burger I got on my last visit that was almost raw in the middle. she argued with me. She kept asking me questions and when I answered her questions, she kept arguing and became increasingly hostile. Another customer was there and all of the workers. I never raised my voice but Margarita was screaming at me. She continued and continued after I had left the counter. As I was at the door I asked are you still talking about me.? She was still ranting to the other workers at the top of her voice. I told her I was going to report her. She said "Enjoy your frosty". in a sarcastic voice. I want her fired or at least taken out of the West Bridgewater Store. She does not deserve to work at Wendys, let alone be the manager and an example for other workers. She is a disgrace. We have a mental hospital in Bridgewater just down the street. Maybe you can send her there. Mark Linc 75 Pinecrest Road West Bridgewater, MA [protected].

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12:24 pm EDT
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Wendy’s drive thru food/order

I went to Wendy's drive thru to grab lunch. The worst of which was my baked potato. The inside of the potato was so overcooked the inside was a darker brown than the skin. Not edible!I would be happy to send you a pic.My salad, I asked for no Feta and it was completely covered, the strawberries were mush and a good amount of the lettuce was wilted.

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12:02 am EDT

Wendy’s happy meal/ employee

I went to Wendy's on 05/27/2017. I order a happy meal which said 199. I look at my receipt and see 3.69-1.60 =209. So I asked why am I paying 209 instead of 199 one employee had an attitude, she would not give me her name. The manager Martha said call corporate because that's how they have it. That's false advertising. Then I leave they gave me fries instead of apples to far to go back. They need to learn how to do there job.

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6:42 pm EDT

Wendy’s customer service

I was using the restroom before ordering because the inevitable had severAl people the minute I locked the bathroom door the manager started banging on the door telling me I needed to get out of the bathroom. I've been coming to the store everyday for the past 4 months and have never been treated so rude. I will never go back due to such rude behavior.managers should be showing their employees excellent customer service not treating anyone so rude

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3:02 pm EDT

Wendy’s bad customer service

I went to go eat and was not able to wash my hands
I complained to the cashier, she told me it was fixed and still was not able to wash my hands
I told the manager, the cashier asked if I wanted to wash my hands in the sink behind the counter, I said no and asked for a refund
They continued to help other customers while I was standing there
If I couldn't wash my hands how were the employees washing there hands ?
Had to leave and go eat somewhere else

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Wendy’s contacts

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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