Wendy’s
reviews and complaints

I would have given a regular receipt review however I didn't even receive my receipt. Worst food and time of service ever tonight at the 21st Street Wendy's in Newark, ohio! Had I checked my order prior to being home, I would have seen a manager. Ordered a bacon and cheese baked potato, which turned out to be very little, shriveled, and old covered in lots of grease, cheese and fatty chewy bacon. So much grease that it went through my bag! My chicken nuggets were hard and old. Barely even warm. The only thing that was good about this experience was my berry cherry tea. Thankfully I had one good item after waiting almost 15 minutes in the Drive-Thru! This store is severely lacking and needs to get it together! Terrible.

As I was sitting at the drive thru waiting for my order the the young lady working the drive thru window was literally mocking me as I placed my order. This is very rude, unprofessional, and disrespectful as hell! If this is the type of establishment that Wendy's is running then maybe, I should take my money and business elsewhere. This problem at this particular location is totally unacceptable within the work environment when you have employee's who are this dam! Rude and disrespectful to a customer who patronizes this establishment. The incident was on July 2, 2018, somewhere between 1:10 am and 1:15 am in the morning hours. Address 1025 Ralph David Abernathy Blvd, Atlanta, Georgia. 30310

Employee who goes by the name Ms. Angela was taking orders for the drive thru. Her attitude was so poor. The tone of her voice was very unwelcoming. I order the 4 for 4 which I'm not to familar with. So I asked Ms. Angela what are the choices. Her response, "look at the menu & figure it out". I could not believe it. Her attitude is unacceptable and poor. She should not be dealing with the customers. And when I brought it to her attention asking her if she was having a bad day or just don't feel like working. She rolled her eyes and turned her back. Her co-workers said everyone had been complaining about her.

Location 2000 NW 10th Ave, Miami, FL 33127

June 30, 2018

Dear Customer Services Representative:

My husband and I are writing to complain about our grossly sub-par experience on Thursday 6/28/18 at the Wendy's Restaurant locatied in Pontriac Ilinois at 505 Deerfield Road [protected]).

We both ordered the Berry Burst Chicken Salad and about halfway through his, my husband realized that a bite he had just taken was not chicken, but some awful fish tasting substance. He promptly spit it out and to both our noses, it indeed did smell strongly like ‘fish'. When we asked Beth (the manager on duty) how this could have happened, all she could say was "We don't sell fish". - ? When we 1) reminded her that the ‘chicken' on the Berry Burst Chicken Salad is warmed on site, and 2) tried to reason with her that therefore the ‘fish' had to have been either in the package from her supplier or in her warming oven on site, all she could do (and rather snottily at that) was repeat "We don't sell fish" …. Not once did she apologize or assure us that she would look into it. (she did refund us for my husband's salad).

Additionally, the package almonds that came with both of our salads had expired (their "use by" date was April 11, 2018).

Finally, the restaurant was ‘grimy' - windows and tables hadn't been cleaned in quite some time.

Our general experience with the Wendy's in Lake St Louis MO is much better and for this reason feel you need to be made aware of the serious quality control issues at some of your locations!

Mary and Tom Wagner, 751 Ostrich Dr., Lake St Louis, MO
[protected]@hotmail.com

Yes I am making a complaint on your Wendy's location 00011 566 at 11:09 I got off at my job to go get something to eat and I went to your restaurant and why I was on the speaker with your employer trying to understand why I cannot split my bill with my co-workers . We were on lunch break after 10 that's what the gentleman said and he will also informing me that you do not sell spicy nuggets anymore and I guess I was not talking fast enough for your manager she interrupted while we were speaking and was like she's about to go to the next customer and just pretty much telling me I need to hurry up then the young man got back on the mic and I asked him was that his manager and he spoke and said yes at that time when I got to the window I asked for her name he asked me that I want to speak to her and I told him no thank you I will just make a complaint because that was very unprofessional of her to get on the mic and pretty much rush me to get something so they can go to the next customer and I was not try to engage in a conversation with the man I was just trying to figure out what was going on with the circumstances at this particular Wendy's location and I just asked for her name which he said her name was Debbie which I don't know if that's correct or not but she was the manager on duty I will never go to this Wendy's again thank you for reading have a great day

so I just went thru the drive thru and I spent over an hour in that line because the speaker box is broken. once I placed my order I went home. I never received my baconator fries. 2 of my 3 4 for 4$ sanwiches are wrong and one of the meals are missing nuggets. I asked twice for a receipt that I never got. Them I called the store to complain and got hung up on twice and now that store is refusing to answer.

Went to Wendy's restaurant #[protected], the female that was taking the order was extremely rude, during the order, they did not have some of the common items on the menu ready, and specifically said they weren't making any new, the fries that were ordered were cold, and the chicken nuggets were undercooked and pink on the inside. We were on a trip and it would have been no problem on the items if it had been late, but it was at 7:00pm

I use to love Wendys but I had a bad experience because I go there and I was waiting so they can take my order and I heard the manager told the cashier to take of a cheap [censored] Mexican so I just look at her and ask the cashier did she say that to me and she did not response and I ask her again and she say well she does not like Mexican people and I ask her name and she say her name is Kenyata the store is on 2215 n washtenaw
Chicago ill 60647

Wendy's restaurant #[protected]
06/19/2018 3:50pm
1319 Coffeen Avenue
Sheridan, Wyoming 82801
[protected]

This is the 2nd time we bought their spicy chicken and had it served so hard it could not be chewed. We enjoy these sandwiches and often will resort to this for supper instead of cooking.
Now, we have had our supper spoiled twice. It has happened with another of their chicken sandwiches also. The crust is so hard and the chicken so dry, it is NOT enjoyable at all.
4.99 x 2 sandwiches, not worth the price or time to go get them.
Thank you for listening
Issac and Maria Myers
Sheridan Wyoming 82801

Visited drive thru 6/16. Ordered 2 Son of Backwater sandwiches, Jr fire and small chili cheese fries. Was asked to pay 19.00. After waiting over 15 min due to also overcharging the car and front to process a refund. I asked how they arrived at 19.00 for my order when the menu listed $4.69 for the burger, since the order taker confirmed my order to be told they didn't have. What where they going to serve me instead. After wasting so much time waiting on food I had not order plus being grossly overcharged, decided to pull away and visit the McDonald's next door. Will not visit this location again. If you no longer serve a particular item remove it from the menu or have the order taker advise you before confirming an order they don't have and making up charges.

I went to the location on West Library Ave. We was handed old fries so we asked if they could drop fresh fries. The employees in that area started to make comments to each other. Once the fries were done he pulled it out and made a remark about making sure they was extra greasy and added tons of salt. While laughing to each other about it. The manager was no help in my situation

I want to complain because i have received the wrong hamburger 3 times i feel like they dont pay attention.one time i got a sprite with no gas i told the cashier and they had attitude because i told them.once they didnt give me my drink i guess they were not paying attention again. i am a mother of three so sometimes i dont pay attention but i think its there job to give me my order correct.i am complaining because its been several times and it really pisses me off and how can i complai if they dont give receipt.

I went at drive thru, at Wendy's, on Halsted st, in Homewood IL, I ve ordered 3 crispy chickens, 2 fries and a coke, I received just 2 chicken sandwiches, the fries and the coke, and no receipt.With no receipt to confront them, I was no able to go back, is not the first time that is happening, I now what the students are doing there, eating food that the customers pay, it s outrages, they are a bunch of thieves!

I went through the drive thru at about 10:50 PM. Ordered a number 2 with NO onions the girl even repeated it back to me emphasizing NO onions. Well she tells me to pull to the first window for my total, so I do. When I get there she just sticks out her hand. So I'm like... how much? And she gave me the total so I gave her the money. I then move up to the next window where everything went okay. A little attitude from the girl at the window but I guess that's to be expected. I get home and open up the wrapper to my burger to find A FREAKING BITE HAS BEEN TAKEN OUT OF MY SANDWICH. NOT OKAY. There were also EXTRA ONIONS. This will be my last time at this wendys or any wendys for that matter.

Just left this Wendy's, Walked in and greeted by a filthy dirty floor with food and dirt caked around floor drains. Should have known better and left but kids screaming for food. There were 4 cars in the parking lot and 3 at drive-thru, 1 customer waiting on a order and one in line ahead of us. Despite 6, yes 6! employees on duty we waited 13 minutes to approach counter and 3 more till anyone took our order. I took the kids to table while mom waited on food. The table kids selected was covered in crumbs etc., I looked around for a lean one and not a single one was clean. I went to corner and asked the manager for something to wipe a down table stating they were all filthy. She said yes, walked away and didn't return. I went to get napkins and water from lady's room and discovered the cleaning spray. After scrubbing the table and chairs she finally came out and cleaned the rest of the tables. I pointed out the floor tile and carpeting and she said "it's been non-stop all day". Really. Looks like not mopped or vacuumed in a week to which she said "Oh yes every night." And I'm a monkeys uncle! After another 10 minutes mom arrived with the food. 26 minutes to eat at a filthy fast food restaurant with one person ahead of us and 6 employees plus a manager on duty. Wendy's a long time favorite treat no longer exists to me!

Just left Wendys on veterans memorial by david drive this is most def my last attempt going there and they just remodeled, should've remodeled they employees as well especially the manager at night she's horrible, so rude after i just asked a question of what drinks was available because obviously the first and second i wanted they were out so just saving time i asked what non carbonated drinks were available, she and her manager caught an attitude...10 thumbs dwn worst wendys location ever

I had recently ordered a baconator combo at Wendy's restaurant and was disappointed to find a long black hair in my hamburger, I was so disgusted I threw everything out, I would to be reimbursed with free coupons, when I told the cashier she had said to me; " that's not my problem" even more surprised by the service. I have been eating at Wendy's for quite some time now and really enjoy the food, but sad to say after this incident I will not be visiting again. If you can compensate me somehow it would be appreciated.

On 5/27 2018 I visited Wendy's in Cape Cod, Mass. I had intended to eat at a table inside but there was a sign that the dining area closes at 5 p.m & since it was about 4:40 p.m. I wanted to enjoy my meal & not feel rushed ( but I was a little upset wondering why they would close off the area just when supper was going on which would seem to me to be a negative to many family's that might not want French fries & dirty little hands all over the inside of their cars .As I waited in line there was a GREAT BIG SIGN ADVERTISING A GREAT BIG .BACONATOR .OH YUM I WAS STARVED. My turn to order came & although I would have to eat in the car ...( a little uncomfortable ...)I couldn't believe it.. When I ordered my BACONATOR sandwich I was told I would have to order something else because they DIDN't have any BACON‼️I Couldn't believe it..I just shook my head & walked out ...There wasn't even a notice posted in the restaurant that the BACONATOR was "temporarily not available" or a sign at the order area! I had waited in line for awhile & esp. staring at that BIG SIGN AT THE ORDER COUNTER "ugh...
Well the next day I decided to give the restaurant one more try...but this time I decided to go thru the drive thru line. Evidently they had gotten a bacon delivery & everything seemed fine; I ordered my BACONATOR & fries & left . Found a nice area & bench over looking the canal, parked took my meal with me, opened the bag with the BACONATOR & there was only ONE HAMBURG IN IT ‼️‼️I don't know what has happened since your founder has passed but I am disgusted...I have been a customer for so many years never having a problem ...the food & service has almost always been GREAT; even with a couple small problems I have never complained, no one is perfect all the time ; we all have bad days on occas. BUT... I would appreciate you looking into this & getting back to me .J. Armstrong
17 wildwood Ave,
upton, Mass. 01568
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I'm at the Wendy's on Reed Hartman in Sharonville Ohio. Need a staffing overhaul. Customers are waiting 10 minutes just order, and then orders are coming out wrong and taking another 10 minutes. You are going to be losing business to McDonald's or any other company but actually has it's act together.
Feel free to send me discount coupons to my email at [protected]@hotmail.com

It also smells like exhaust fan is not working at all. Now I smell like a giant french fry.

I'm not sure why this requires 350 characters, I was trying to be efficient.

I was just at Wendy's located in clinton twp Michigan i placed my order and the girl ringing up the order kept swiping my card telling me my card was not going through finally a manager came over to get it corrected. Then i never received exactly what i ordered so we kept going through a process my daughter goes up to place her order and the same thing happens. She asked the cashier if she could get a large salad someone from the back yells out really nasty charge her extra not very professional if you ask me. The nuggets she ordered was hard and old i come to wendys all the time but after today im not sure if i will be back.