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1.2 1747 Reviews

Wendy’s Complaints Summary

110 Resolved
1624 Unresolved
Our verdict: If considering services from Wendy’s with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Wendy’s reviews & complaints 1747

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Newest Wendy’s reviews & complaints

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R
9:07 pm EDT

Wendy’s customer service and products

Today I came into the wendy's in cementery rd in hilliard ohio. I am a very regular customer that comes in two to three times a week. Usually I go through the drive thru and even they it takes a while I love coming to wendy's. Because I love the spicy chicken and the doubles, and every time that I got to wendy's my order is usually 30-50 dollars. I asked the person taking the order to put extra ketchup and seracha sauce in my bag, because days prior to that they didn't put ketchup and sauces that I requested for. And today I made sure they put it in my bag, and the girl that was handing me my food, put extra in my bags and the manager came over right in front of me and took them out of the bag. I asked the lady why she removed them from my bag and she said her manager asked her to. If I need to pay the ketchup and sauces I will, I found that very rude. I would rather pay and get good service then get the service I got today. It made me feel bad and made me not want to return again. I don't mind the wait because like I mentioned it took about 30 min for me to get my food and it has never bothered me to wait. I would appreciate it if something was mentioned to her because this has been the first time I feel this way about this wendys. (ticket number 3086). I am not sure what the managers name is but she was an african - american.

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M
3:02 pm EDT
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Wendy’s employee breaks and meals

My child works at You guys' wendys location at 441 Market Street in Gordonsville VA & they make their employees work 10-12 hour shifts with barely getting any break AND their not allowed an employee meal or any food. This is a HUGE problem! My 19 year old child has to work 10-12 hours daily with no type of food to eat while he's at work & some days doesn't even get a break.

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11:34 pm EDT
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Wendy’s employees at chipman road

I was recently in Wendy's dinning in with my family like we do every Saturday afternoon, when I happen to see one a young lady walk behind the counter with a sports bra on, being disrectful to serval employees one of which happened to be a young lady with a weird white coloring around her eye and mouth, she told the lady to put a shirt on, the young lady then proceeded to walk to your drive thru window, she ignored multi employees as they told her to leave, then I watch her raise her voice as she walked away . Never I have I been in a Wendy's and seen the amount of disrespect towards employees . I really hope this young lady is NOT employed at this location otherwise I will not be returning.

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M
8:35 pm EDT

Wendy’s the restaurant itself

On August 26th I pulled up to the Wendys on Thompson and was told that it would be a 15 minute wait because the systems were down. It was around 11 pm and there were about three workers. This Wendy's is open until 2 am. On August 27th I pulled up again and it was 9 pm, there were plenty of cars and workers. The lady came on the intercom and said that she didn't have enough staff and she was closing the store. Again this Wendys is open until 2 am. There were multiple unhappy customers and I am one of those. Every time I come to this Wendys the service is terrible along with the staff. Two nights in a row I mean come on? I'm highly disappointed in this Wendys and I will not return.

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T
4:07 pm EDT

Wendy’s terrible customer service, consistently getting order wrong

This is the worst managed Wendy's I've seen and will NOT return. Worker tried to charge $9.30 for a #1 meal that is $5.99. When they finally got my order in at the correct price, the burger was not as ordered. Manager very nasty about workers getting my order wrong. Manager would not speak with me regarding my issue. She said I was rude. They just don't care. This branch should be closed. Most recent incident 16:30, 8/27/17

1213 NW Maynard Rd
Cary, NC 27513

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J
3:31 pm EDT
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Wendy’s apple pecan salad @ wendy's trinidad (store #11422)

I was on a tight schedule and not able to properly view my order, save for a glimpse to ensure it was the Apple Pecan Salad (Full as they were out of half size), until I arrived at work where I found the lettuce and toppings were way under quality standards and inedible. I spent $50.00TTD. Salads at Super Pharm or other non restaurant/fast food establishments are cheaper and of a much better standard even the lettuce is Romaine and the toppings remain fresh and crunchy and this is a day after packaging, to Wendy's Iceberg that was already turning pink and the base was actually already turning brown, so there is NO EXCUSE for an establishment that claims to serve fresh. I have lost $50TTD in this horrible economic time and had to throw away my lunch and secure something else. This is horrible! and I am really amazed at an international company having such low quality standards to the public.

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M
10:09 am EDT

Wendy’s out of everything in the middle of the day

HI I'm 6 months pregnant and was craving Wendy's there are none by my house so I had to drive 20 min to the closest one when I get there at 330 pm I ordered a broccoli and cheese baked potato and ceaser side salad I drive up to the pick up window and the guy said we don't have any potatoes I said ok just give me 2 side salads then he said I'm sorry we don't have any salads either! Needless to say I was very mad I drove out of my way and left hungry and when you are pregnant that's just unacceptable please keep your restaurants stocked

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D
9:11 pm EDT

Wendy’s customer service

My husband and myself visited our local wendy's tonight at 7:13 that is what time our receipt said when we paid. We waited for one of our burgers at our table until 7:30 before my husband went back up to find out what the deal was. A short time later he received his burger. This was the worst service we have ever had at wendy's. No one was sorry for the delay. Many many customers had the same issue just waiting for things. We will not visit this location again for some time as the staff was so un caring and not being busy did not have the time to clean or get food done for customers. I am very upset with this service or lack of service. As a local business owner it upsets me that with so many people with out jobs this is the service we are getting.

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S
8:40 am EDT
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Wendy’s cleanliness of the restaurant

The past few visits that I have made to 4 different local Wendy's all of the locations have been disgustingly dirty. I have walked our without ordering food. I have tried these 4 locations hoping to find 1 that might be clean enough to eat in.. complete FAILURE! I have even considered calling the health department on them.
Post Rd Warwick RI
Warwick Ave Warwick RI
BaldHill Rd Warwick RI
Center of New England Coventry RI
I hope this complaint reaches someone that can do something to take steps to clean these locations before you make someone sick.

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B
1:08 pm EDT
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Wendy’s supervisor's treatment of fellow coworkers

Lunch with my friend at the 6199 Wilmington Pike, Centerville, Ohio 45459 store on 08/25/2017 at 11:35 AM.

The supervisor (black female) was very rude and belittled the employee (Hannah) that took my order. My friend and I lunched at this location earlier this month and the supervisor at that time (white female/blonde hair) was rude to us. (I don't have the receipt for this visit.)

This is a great location - good customers - good food...but who wants to witness supervisors behaving like this towards their coworkers and customers? My friend and I will be meeting at Frisch's or Panera next time.

If this was my store, I'd want to know about this issue so I could fix the PROBLEM.

Peace & I thank you.

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M
11:48 pm EDT

Wendy’s chocolate frosty

Twice now I've ordered a large chocolate frosty from a Wendy's near me and both times there was a large void in the middle of the frosty. The first time I thought "well just a mistake" then it happened again. I got the frostys by going through the drive in window and so did not discover it until I got home. It seems this is a way of not giving the customer what they are paying for. The void space in the middle of the frosty was probably a quarter to a third of the capacity of the container.

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11:07 pm EDT
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Wendy’s sexual harassment

My wife regina carmack. Works at wendys in savage minnesota. Has been picking up employees for work schedules for over a year and having sex with them in my vehicle and in the cooler at work. I have all their text messages and pictures. Upon advising managers kevin (Regional) nothing was done. For a company who professes to care for kids our 11 yr old is tore up. Managers and employees envolved. Carlo Henry. J Quan Santiago, Johnny Walton, Nestor. Colina.

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10:14 pm EDT
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Wendy’s drive thru

I have been through the drive thru at this location twice now and neither time did I receive my whole order and both times was told that they were out of product. This time I was told it would be a 5 minute wait for a potato so I said that I would wait. I was asked to pull forward and did so. I was brought ONLY the potato that I had purchased but not the rest of my food. I had just got done working a 15 hour shift at my job and all I wanted was good food fast and if I hadn't checked my bag, I would have paid $15 for a potato and nothing more. I am terribly upset over this ordeal and will not be going back to Wendy's at all.

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K
6:25 pm EDT

Wendy’s wrong food!

Went through the drive through at 970 ohio 97, lexington ohio. I ordered two 4 for 4 meals. We pulled up to pay and we're ignored, just sitting there waiting for someone to notice us. We got on the highway and both of our sandwiches had no lettuce, no tomato, and no mayonnaise. Our chicken nuggets we not crunchy but instead soggy. Worst experience.

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C
1:52 pm EDT

Wendy’s service

Im not sending a complaint I just wanted to compliment Stephanie at 6143 walnut grove rd Memphis to 38021. She is an outstanding host. She is very polite fast productive and I believe she should be rewarded on her actions. I have ate at many places in my life and never have I met someone as great as she. This is a great spot. Everyone.
Plez respond

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V
12:55 am EDT

Wendy’s too bad

Are your employees deaf? Why are they so inattentive when listening to orders and after bringing a wrong one they roll eyes? Why do I have to place the same order twice because they put too much cheese on it? How is it possible? Are you kidding me? Guys get your stuff together and provide a great service. Fire everyone who deserves it. If you need my assistance, I will help.

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M
12:34 am EDT

Wendy’s charged for item not received

Visited a Wendy's one hour before they closed. Upgraded both combos to a large. Got to the window and paid, then was told there were no large cups. Asked why I was being charged for a large still, worker said they stored the order and can not do anything. Came back later with change for the difference, was still short on what I should have received

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11:32 pm EDT
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Wendy’s customer service

I went to Wendy's on reservoir Avenue in Cranston RI for the third night in a row to order chili only to find that they did not have any. This location closes at 1 am and I was there between 10:45 and 11:00 all three nights I don't understand how a fast food restaurant can run out of food. Also tonight I waited at the speaker for close to five minutes before someone tried taking my order there were a couple of cars behind me beeping and one drove off before someone took my order. This is by far the worst location I have been to which is to bad seeing I live only a couple minutes away.

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9:34 am EDT
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Wendy’s lack of community support

I am the administrative coordinator for Uniting Hope 4 Children, a faith-based foster care agency in Loganville, Georgia. On Monday, August 21st I visited our local Wendy's (4331 Atlanta Highway) to request 30 of any sort of gift card/coupon for our Foster Mom's retreat to be held this weekend. The manager with whom I spoke rudely told me "we don't give away stuff like that". As I clarified for her that this was for a foster care agency, she repeated that "we don't give away anything like that" and started to laugh and repeat that to her employees as I was walking away. This retreat will be a time of rest and renewal for our foster moms, and my understanding is that Wendy's supports the Dave Thomas Foundation for Adoption/Foster Care Adoption as stated on your website. Wendy's was also listed as the 2016 Best Adoption-Friendly Work Place. How can you say you support foster care when your managers will not even participate in charitable actions for foster families? According to the Dave Thomas Website, "Wendy's restaurants and franchisees in North America generously support charities and schools in their communities. Most direct requests for financial support, products, coupons or gift cards are funded through your local Wendy's restaurant or office. Contact your neighborhood Wendy's for more information on community activities." Even if she were to have given us 50 cent coupons, she would have been out of pocket $15. I requested the same from our local Chick-fil-a and interestingly enough they provided 30 gift cards worth approximately $5 each and they don't claim any connection with foster care. Maybe this manager needs a refresher course in her company standards.

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K
10:50 pm EDT

Wendy’s hiring process

I recently got hired at the Wendy's located on bridge st in Fort Worth Texas I had a interview and when I was scheduled to come back and complete the hiring process she said the system was down which was no problem she just have me my uniform and said she would be in contact I haven't heard from her since every time I reach out to them they say a manager is not on duty and when I do speak with a manager they schedule me to come when I show up they just give me the run around to come back for a different time the employees that answer the phone are rude and it's sad I wouldn't recommend any one to work here

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Wendy’s Customer Reviews Overview

Wendy's is a popular fast-food chain that has been serving delicious burgers, fries, and other fast-food items for decades. The restaurant has received a lot of positive reviews from customers who have enjoyed their food and service. One of the most appreciated aspects of Wendy's is the quality of their food. Customers have praised the freshness and taste of their burgers, fries, and salads. The restaurant also offers a variety of options for people with different dietary needs, including vegetarian and gluten-free options.

Another positive aspect of Wendy's is their customer service. Many customers have reported that the staff is friendly, helpful, and efficient. They have also appreciated the cleanliness of the restaurant and the speed of service.

Wendy's has also received positive reviews for their value for money. Customers have reported that the prices are reasonable for the quality of food and service they receive. The restaurant also offers various deals and promotions that make their food even more affordable.

Overall, Wendy's is a highly recommended fast-food chain that offers delicious food, excellent customer service, and great value for money. If you're looking for a quick and tasty meal, Wendy's is definitely worth a visit.

Wendy’s In-depth Review

Overall Rating: I would give Wendy's a solid 4 out of 5 stars.

Menu Variety and Quality: Wendy's offers a diverse menu with a good range of options for both meat lovers and vegetarians. The quality of their ingredients is impressive, with fresh and flavorful choices.

Pricing and Value for Money: While Wendy's prices may be slightly higher compared to some fast food chains, the value for money is definitely worth it. The portion sizes are generous, and the taste justifies the cost.

Customer Service: The customer service at Wendy's is exceptional. The staff is friendly, attentive, and always ready to assist. They make you feel welcome and ensure that your dining experience is enjoyable.

Cleanliness and Ambiance: Wendy's maintains a clean and inviting atmosphere. The dining area is well-maintained, and the overall ambiance is pleasant. It's a comfortable place to enjoy your meal.

Speed of Service: Wendy's excels in providing quick service. The wait times are minimal, and the staff efficiently handles orders, ensuring that you receive your food promptly.

Online Ordering and Delivery: Wendy's online ordering system is user-friendly and convenient. The delivery service is reliable, with orders arriving on time and in good condition.

Special Offers and Promotions: Wendy's frequently offers special deals and promotions, making it even more enticing to dine there. Keep an eye out for their limited-time offers and discounts.

Dietary Options and Allergen Information: Wendy's caters to various dietary needs, providing options for vegetarians and those with food allergies. They also provide detailed allergen information, ensuring customers can make informed choices.

Sustainability and Ethical Practices: Wendy's is committed to sustainability and ethical practices. They source their ingredients responsibly and support initiatives that promote environmental conservation.

Accessibility and Facilities: Wendy's strives to be accessible to all customers. Their facilities are designed to accommodate individuals with disabilities, ensuring a comfortable and inclusive dining experience.

Social Media Presence and Engagement: Wendy's has a strong social media presence, actively engaging with their customers through various platforms. They respond to queries and feedback promptly, creating a sense of community.

Loyalty Program: Wendy's offers a loyalty program that rewards frequent customers with exclusive perks and discounts. It's a great way to show appreciation to their loyal patrons.

Local Community Involvement: Wendy's actively participates in local community initiatives and events. They support local charities and organizations, demonstrating their commitment to giving back.

Innovation and Technology Integration: Wendy's embraces innovation and technology, incorporating it into their operations. From self-order kiosks to mobile ordering, they strive to enhance the customer experience.

Competitor Comparison: Compared to its competitors, Wendy's stands out with its superior quality ingredients and diverse menu options. While prices may be slightly higher, the overall experience justifies the cost.

Recommendations and Improvements: One area for improvement could be expanding their vegetarian and vegan options to cater to a wider range of dietary preferences. Additionally, offering more sustainable packaging options would be a welcome step towards reducing environmental impact.

How to file a complaint about Wendy’s?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize your main issue with Wendy's. Make it specific and clear, such as "Incorrect Order at Wendy's Downtown Location" or "Poor Customer Service at Wendy's on Main Street".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience. Mention key areas such as:

  • The specific location and time of your visit to Wendy's.
  • The nature of the issue, whether it was related to food quality, hygiene, customer service, or incorrect billing.
  • Describe the order or service you received and how it did not meet expectations.
  • Include any interactions with Wendy's staff and their response to your issue.
  • Detail any steps you took to resolve the issue with Wendy's, including any communication with management.
  • Explain how this issue has personally affected you, such as causing inconvenience, health issues, or financial loss.

5. Attaching supporting documents: Attach any relevant documents or images that support your complaint, such as receipts, photos of the product, or correspondence with the company. Do not include sensitive personal information in your attachments.

6. Filing optional fields: Use the 'Claimed Loss' field to indicate any financial loss you have incurred due to the issue. In the 'Desired Outcome' field, specify what resolution you are seeking from Wendy's, such as a refund, an apology, or corrective action.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired outcome.

8. Submission process: After reviewing your complaint, click the 'Submit' button to officially file your complaint on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. You may receive feedback from Wendy's or from other users who have had similar experiences.

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Contact Wendy’s customer service

Phone numbers

+1 (888) 624-8140 +1 (614) 764-8478 More phone numbers

Website

www.wendys.com

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