Wendy’s
reviews and complaints

I work nights and have limited time to go out. when i ordered my salad i expect it to be complete. now i have no time to go back and fetch the dressing which was supposed to be there. you have incompetent people working for you. this is not the first time this has happened. they would give out orders without plastic utensils. do you expect us to eat with our bare hands? you people are disgusting.

At 12:45pm Today was the worst visit I've had at this wendys, The person in the window I believe she was the manager because of her shirt and scarf but she was very rude, for 1 she jacked the money out my hand and when I asked for a reciept she smaked her lips. I received the wrong drink and my food was cold. Over all the experience today was HORRIBLE! I will not be reccomending this wendys to my coworkers unless something is done about this. I will be calling corporate

My husband and I visited the Wendy's in Henderson, NC for lunch today and I have never been treated so rudely. I ordered a #7 combo, the sandwich only for #7, and a medium tea. The cashier, a young black female named Danielle, gave us only one cup and when we asked for the second cup she got a very nasty attitude and said we didn't get but one. She said, "You said you only wanted the sandwich, not the combo." I said I know I did but I paid for an extra tea. She said that's your tea! I said well where is the drink that goes with the combo and she said, "That's it!" We could not get her to understand that we should have two cups. She then grabbed a cup from under the counter and slammed it on the counter and said, "Here, I'll give you another one, but you shouldn't get another one!" I told her I had her name and would be reporting her and she rolled her eyes, shrugged her shoulders and mumbled something.

There were people waiting long periods of time for their food, one couple even asked for their money back because they had waited so long. I asked the lady fixing the trays to look at my ticket and tell me what I paid for and she said I should have gotten a small cup with the combo and a medium cup for the tea. I asked Danielle did she hear that and she looked at this lady (who I believe was the manager) and said, "That's what I gave them!" I told her she did not, not until we basically made her give us another cup.

The manager apologized but looked at this girl and laughed, like it was funny! I hope something is done so that Danielle does not think it is okay to treat customers this way.

I ordered my food from Wendy's paid the cashier and was given half of my food then I was told to pull forward which I waited 10 mins never came I proceeded to get out my car and go inside an employee looked at me and walked off. I said excuse me there was some lady with red braids or something like that whom I asked for my food she just looked at me I asked for my money back the whole entire crew rolled their eyes at me. Their crew members were very rude and unprofessional I will not be going there ever again.

You have a manager by the name of Curtis Johnson selling drugs out of your establishment at the Harriman Tn store. I know several people who go and buy from him while he's at work and quite honestly I have quit going to Wendy's because of this. I love eating at Wendy's but I will not allow my children to eat there or be anywhere near it. I shouldn't have to keep avoiding eating there because of this and if something doesn't get done I will notify the authorities of the situation

I was a regular at Wendy's 20066 until today. They had messed up an order in front of mine and before I got it three workers and another customer had handled my double sandwich. Now by the time I got it, it was stone cold but I was hungry anyway unti I saw the large hole in the wrapper from the other customer touching it with her hand and fingernails. No one saw it or cared apparently. Apparently we don't deserve good
service anymore and other peoplee can touch your food!

My daughter and I went in for a late lunch at Wendy's store #01836 in Overkand Park. Kansas
The cashier (LaQuita) was VERY rude to us and spoke down to us like we were stupid and beneath her. She was very friendly toward other people who were either Latino or African-American, but not to us. I can only assume is was because we are Caucasian. This behavior is totally unacceptable, unnecessary, and inappropriate. We will never come to this location again because of her. That sort of conduct should not be allowed by any employee to any customer, period, no matter what the buisness may be.

Why I stand in line for 13 mins ?
Why a lady have to come get credit for half a sandwich because there was a hair ?
Why I also have a hair in my sandwich ?
Call to speak on the disgrace and the short Jerry curl wearing manager tells me okay .
So I asked ok what . She says we wear hats .
I'm asking her why do I have to come back to get money a new sandwich or come back period, for something that should've been nowhere possible to land on my food ?
So does everyone's Wendy's burger have a hair ? I ordered and have even got my food yet and there was a lady coming to complain about a hair . As if this just common . That lady had the audacity to raise her voice, as if the complain was not foul . " Well we were hard what do you expect me to do ?" I just hung up . Not only are you all nasty, trifling, in responsible, and not concerned about how the hygiene and dressing of the employee, but that's ludicrous . No way in hell should there be a hair . Something you should look to prevent just because it's possible . Careless . Then the pregnant white lady at the register raising her time of voice with an elderly black lady . To the point where I said something . "You don't need to be talking to no customers the way you are ."
Disgrace to the Wendy's name . Periot .

Hello,

I am an employee of Wendy in Calgary canada. Reastaurant number is 141029 located at 1181 49 ave ne calgary t2e8v2.

I am currently working here and is suffering due to unfair management . Whole outlet is managed by all family members and they are gettung ample hours to work an earn good but some of us are given only 6 to 8 hours per week and even after repeated requests and discussion things are not getting changed.

It is really impossible to see that family members arr getting more than 40 hours per week and we are jot getting any hours.

If management is fair they can distriute houts fairly betweem employees.

I cannot put the schedule here but if you check their weekly schedules it is very clearly evident.

We need your help and management to be fair to all employees n not to just their family members so that we can also earn for our living .

Please help us.

July 16, 2018 @ 10:34 pm I pulled into the drive thru to place an order for my family I started to give my order to the young lady and she just kept interrupting me before I can tell her what I wanted so I politely asked her to let me finish then she'd know exactly what I wanted. I finished telling my order she never responded she left the intercom and came back about 2-3 minutes later and asked was I ready to order which was very rude so I had to repeat it again I was in the drive thru for exactly 8 minutes fo a number 2 and a jr. bacon. Once I got to the window I ask the young lady what was her name and can I speak with a manager because I didn't like the service that I was getting she closed the window left came back with my order and told me hsve a nice day then shut the window. I did get her name that was on the tag on her shirt. Her name was Najee, please I love coming to your restaurant but I'd like to be treated with respect just like I give I'm not trying to start any trouble I just didn't like the service can you guys please have a word with her about being kind and talk to people with respect, I use to work at Wendy's years ago I love that place. Again thank you kindly.

Marcus Cooper
Marcus Cooper Asphalt Paving LLC
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I visited the drive thru, tonight July 16, 2018, of the Wendys in Miami Gardens, FL on NW 27th Ave. The time was between 8:15-8:45pm. The workers did not put my receipt in my bag.

I ordered the homestyle chicken sandwich combo meal, size small, with a strawberry lemonade. As I drove up to the window to pay, I could smell the odors from the kitchen. IT was HORRIBLE. However, I still payed for the meal, hoping for the best. When I got home, I could only eat a small piece of the sandwich because it was dry. Also, the color was NOT golden brown, but dark, almost black. This is obvious that the cooking oil in the kitchen used to fry the sandwich is not changed on a regular basis. The same applied to the fries which were also dark in color, and had an "old oil" taste.

Based on my experience at this location, the health department should shut it down and management should be changed.

I would like a refund of the $8.13 I spent. I will never return.

I can be contacted at [protected]
Melba Lewis

I went to Wendy's a couple of days ago it is one of my favorite fast food chains in the world, and I ordered my meal and once I told the young girl that it was incorrect she proceeded to tell me that she was not lying and she did it right and told me that I would not complain to anyone and it wouldn't affect her I'm not sure her name because she took off her name tag all I wanted was the meal I paid for it to be correct I've never had an issue like this before it confused and angered me.

When I ordered food at the drive thru the girl working was short and rude. When I got to the window she never made any eye contact with me. She NEVER looked at me, acknowledged me, said a word to me. She had someone else collect payment and hand me my food. No one said a word to me. I called to complain and it was The manager who was so rude to me at the drive thru! When I called to complain to the general manager... guess who the general magnet of that store is? Yep, it was her. She never said sorry, never acknowledged that it was her, and never validated my complaint. She has the worst customer service ever! Ogden Ut

I'm so sick of the people at your restaurants not letting me order and rushing and then doing a half [censored] job! I ordered a meal and asked for medium which of course got to the window and she hands me a small drink I said I ordered a medium she says he didn't charge me ok fine I just took my drink but then my fries are a medium size and didn't get a receipt so I have no ideal what they charged me for

Visited the restaurant around 9:30 pm Wednesday June 11. Attempted to order the 4 for 4, but wanted to upsize the drink. Cashier told me no several times, even though I have done this before at this location. I even said I had done this before. Someone did try to speak as I was pulling away. Now I am hungry and have no food after a 12 hour work day.

As I was given my food, the worker shoved the bag of food in my hand and made a rude comment. I know the person on a personal note and I think they should leave personal business away from work. I did nothing to provoke this worker and she was just flat out rude. I want something done before this continues to be a problem and Wendy's will lose my business. Thanks.

Went to wendys at 4801 airline Dr in Metairie Louisiana 70001. Walked in to see about 12 employees in which 6 of them including a manager sitting in the dining room on their phones and talking stood at the counter for 10 minutes before someone took our order never asked if we were dining in or takeout just put our order in a bag and said here its done the chicken sandwich my husband had was way over cooked along with both our order of fries wasn't going to have it reordered being not sure what we would have gotten back as we sat at a table a women and her two kids came in to order which they waited to order just as long and the cashier acted like she was being burden so the woman and her kids walked out without ordering as she left an employee sitting in the dining room said we're off and contined to say I'm glad that [censored] left I'm not slaving myself for anyone as the manager sat there playing on her phone said nothing i never in my life have ever been disgusted by customer service like that before i will never be in a wendys again after that visit.

Hello my name is trena James today I came into Wendy's restaurant address 5215 spring valley Rd Dallas Texas 75254 date 7/3/2018 time 1:01 pm host Alexis when I first came in nobody said hello how you welcome to Wendy's nobody that's rude two I order a home style chicken combo meal with no tomatoe and a medium fries and a medium drink okay I was not happy about my chicken sandwich it was not done all the way it was still red and inside the meat I m sick to my stomach bright now cause they did not make sure my food was all the way done they only thing I had to eat was my cold friend and my drink and I m very disappointed in my meal and how much I spend which was 8.32 i m not happy at all with the employees or the customer service they don't know how to greet a customer when they see one I will not come back to this Wendy again this is ridiculous

My homestyle chicken sandwich was dry and burnt the manager was rude when he took my order he made me feel like he didn't want to take my order I stood there waiting to pay with credit card and asked Jim when to swip card he turned around and walked away then came over with an attitude saying when it tells u to this experience makes me not want to eat at this establishment how can u complain to a manager about the head manager

To whom this may concern:

My name is Nancy Chico and I would like to file a complaint due to the fact that I bit into a penny in my cup of chili. This occurred today July 2, 2018 at the Wendy's located at 190 W. Foothill Blvd Monorvia, Ca 91016. Fortunately, I didn't choke on it nor chip a tooth. I had eaten most of the chili and the last spoonful included the penny. It was a scary moment, but I am grateful theat I am okay.

I frequent Wendy's because I love the chili. This was very upsetting and I can't figure out how a penny got into my cup of chili. Had I been hurt in anyway, I would definitely file a law suit, but thank God, I'm not hurt and I wouldn't want this to happen to anyone else. I have included a photo of my receipt and the cup of chili with the penny in it. Thank you in advance for your attention to my complaint. Hopefully, something like this will not happen again. I am pretty sure I'll be back for some more Chili.

Sincerely,
Nancy Chico
16023 Peppertree Lane
Irwindale, Ca 91706

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