Wendy’s
reviews and complaints

Wendys exit 7 Bristol va,
Mary baker, I'm an employee & she literally took me off schedule for two weeks and said i did NOT bother to contact her, which is a lie. She wrote me up twice saying I didn't have a doctors note which is a lie because I do. I had told her I had personal problems going on that I needed a couple days off and she texted me going off on me. Last time I checked its not professional to talk to me the way she did. They wouldn't let me write a comment on my write up sheet because she didn't have time.
I asked to work more than 20+ hours because everyone on schedule has 31+ hours. In an employee, I will NOT be talked down on. In a good person and work hard at the work place and still get downed, All the employees there need to learn their manners and watch how they talk when a customer is there! I will NOT work in a BAD ENVIRONMENT. When I ask for Jeanies number they refuse to give it to me because I tell them i need to talk to her about the work environment.

Today I decided to treat my employees to lunch at Wendy's Rymal Rd. And upper Ottawa St. In Hamilton Ontario I ordered 3 double cheeseburger combos large size with cokes and one triple cheeseburger combos with Coke. After bringing the order to work. I discovered it was an entirely different order. Several times I tried to call the store and have the problem solved but had no answer. Now I'm out close to $50 and have a group of unhappy employees.

Good evening,
I purchased 2 Jr. Bacon Cheese burgers and a large chili at the Wendy's located on 3525 North 5th St Highway, Reading, PA 19605... Understanding that is late and the quality of the food will not be the same as it is when it is freshly made, I am still very disappointed for the poor quality of the food I purchased. To start the Chili was not even warm, I could tell while eating it that it had been sitting outside of the warmer for a while. Both Jr. Bacon cheeseburgers had burn bacon in them, the meat was cold and the bottoms of the burger buns were very hard, almost as if the buns were old. Needless to say, this was a very bad experience for me. This is not the quality I expect from my local Wendy's.

I am writing on behalf of my daughter (Angela) who put her notice in at the Mansfield Pa 16933 Wendy's restaurant, due to harassment from Management. No one should have to put up with verbal or mental harassment in a working environment or anytime as far as that goes. Her immediate supervisor, Mandy Ridge is the one harassing all the employees along with my daughter, however Jay Haug, who supervises everyone was well aware of the situation. Mrs Ridge has been suspended because of her actions in the past. I feel compelled to inform you I have retained Legal counsel to look at our options into this matter. I am also making a formal complaint to OSHA in regards to the working conditions at that facility. The verbal abuse is unacceptable and intolerable.
Scott Staudt... [protected]@gmail.com

I rarely get fast food but when I do are usually choose Wendy's I want to the Wendy's restaurant in Burnsville Minnesota off of County Road 42 address 2101 West County Rd. 42 ordered a double cheeseburger with fries and a drink. When I got home to eat the dinner I got half of a patty of meat on the Burger, instead of the two I should've gotten on the burger. Also I found that I had numerous hairs in my fries. Normally I wouldn't go as far as the complaint or anything but this was so bad that I felt like I should let somebody know that's all thank you. My order number was 3176 The date was 11 six 2017 at 5:14 PM reprint number one 30177 thanks for your time and consideration

We recently had an issue with an employee at the the Wendy's at 16601 NW 57th Ave, Hialeah, FL 33014. She said her name was Mary or marylan. She gave us a lot of attitude and was very rude taking our order. She was also ignoring our order and we had to repeat it multiple times and I don't think customers should be treated that way. Please get this resolved as soon as possible thank you

Nov. 5, 2017- 6:05pm. ordered 2 single hamburgers. one with no cheese, no tomato, catsup, mustard, onion. received - tomato and no catsup or mustard.
#2 - ordered with cheese, catsup, mustard, no tomato - received tomato.
Now the only reason I report this is because within the last 2 weeks we have visited this same drive through and had similar issues. they never get an order correct! last week we ordered a large chill and the container was only half full. prior to that ordered a large taco salad with extra sour cream and we got a small taco salad with no sour cream. actually, I am only reporting a few of the many errors we have experienced. this location is in serious need of new training or new management. will be sure to not visit again and to be sure all our family and friends know of this.

This November 4 2017 I went to place a order, and I there was a line in front of me, it was 11 pm at night when I started to wait before I placed my order around 11:20 I placed my order then 11:30 I pick my order, this is totally unacceptable this is a fast food restaurant, and it's not right I always buy food at that Wendy's but it's going to be my last one ☝️ I have never been so upset till this day! I don't know what you people are going to do but I'm really unhappy 😔 with the extreme poor service,

When I arrived I ordered order was made promptly but I'm highly dissatisfied in the food I received the double stack was the size of a small burger and the fries were cold and they didn't have the drink I wanted in either coke remix machines . To top all of that off the customer service wasn't all that great either I just don't plan on eating there at all period.

Hello. My name is Cindy, I went to a Wendy's location in riverdale, MD on Tuesday 10/31/17 and I ordered a chicken sandwich meal and a salad. The chicken in the sandwich was raw and cold. I couldnt go back and say it was raw and cold I had just gotten home from a long day at work, so I called the location and spoke to the manager and stated what was wrong and she gave me attitude, & said " we cooked the chicken good " I asked for her name but she refused to give it to me and did not offer any apology or refund. I asked how can we resolve this issue and she said " there's no issue and hung up" i try calling another Wendy's company yesterday and told me to submit a complaint.

Thank you for your time.

So I went to Wendy's with my family today at 8:26pm I order my food and they were very rude the chick rushed me the whole time so I get to the window tell her I was rush I wanted no ice so she rolls her eyes slams the window which wouldn't even close hard and fixes it, no apology no courtesy no nothing passes me my food no thank you no have a nice day and my drink looks weird and food cold!

Went to Wendy's in Salem today, against my better judgement... food is always nasty. Thought how Dan they screw chili up and simple sandwich. But they did. Let alone chili 10$! Smelled rank, spoiled? Not filled full and told can't get money back. Always! Smells like sewage there anyways. Very bad !
I have worked places, but don't understand the attitudes and pride in places except there isn't any anymore.very ! Sad

Today 11/1/17 at about 3:45 p.m. I visited the local Wendy's to buy my family dinner. Upon arriving through the drive through, it was fairly slow, it was several minuets before I was even greeted. I was taken aback by the tone that was used when I was greeted and also the greeting itself. The person working said "What would you like?" no 'hello' or 'sorry about your wait'. I proceeded to order. I said "Okay, I'd like a baked potato plain." and I paused for just a moment to remember what my husband wanted and was about to speak again and I was interrupted by "What else...?" coming through my window. I then rushed to finish my order, as I felt like I was disturbing them or something. and when I pulled up I handed out my card. I did this with no order conformation (I intended to check the receipt). The women handed me the food and said "Here." and nothing else and I drove off so thrown off by the lack of customer service that I forgot to ask for my receipt. My order was correct however the customer service was appalling. I frequent this Wendy's so this upset me. I enjoy the food, but I do not enjoy being treated like I ruined their leisure time. Please address this with your employees please. Its really discouraging. I did not get the womens name but to be honest no one I saw working treated me with any respect what so ever.

Hi, I had not purchased wendys producst for some time since i was on a diet. I purchased yesterday the homestyle chicken and it was really good that I decided to go and order it again today, what a dissapointment, the chicken is hard, seems it may have been left cooking more than necessary.

I just wanted to let you know of this since I was so dissapointed with the sandwich and I am already back in my office, I will have to eat whatever I can salvage from the sandwich. Definitely not fresh.

Went through drive through ordered 10pc chicken nuggets meal, with bbq sauce, medium fries, dr.pepper and a small chocolate frosty, paid for food with card, was given my food noticed no frosty asked for got a grumble from employee, checked bag no bbq sauce, asked employee again got a grumble, went home, got all the way home only to realize never gave me my card back, drove all the way back manager came gave me card, only thing for a response was it happens, went home and ate cold nuggets and melted frosty not happy

I live in Mountain Home Arkansas and visited the Mountain Home Wendy's today. I ordered a baked potato, spicy chicken go wrap and Jr cheese burger deluxe. This Wendy's usually does pretty well with getting orders correct so I didn't check the bag before I left and it also was not very busy. By the time I arrived home and finally sat down to eat I got to find out that I did not receive my wrap and also did not even get a receipt for my order. This is very frustrating to me since it was a simple order of 3 small items and not very busy at that time. Very disappointed and frustrated.

I visited the store on 17331 Pines Blvd Pembroke Pines, FL 33029 to order my mother food who was in a hospital for the past 12 hours without eating with my sick grandmother. Upon arriving at the drive thru I asked for a Small Chili and with a very rude tone I was told "we don't have that" with no proper introduction welcoming me to the establishment. I than proceeded to ask for an order of 6 piece chicken nuggets, was again told in a rude tone "we don't have that". I asked the young lady what was available to order and was responded with again a rude "we have NOTHING" and than heard laughter. Very disappointed with the treatment I received from this location. I have been to many Wendy's locations throughout the United States and have never been treated this way. Defiantly should do something about the management running this facility.

There continues to be only one attendant taking orders on Sundays at the Brevard, NC store. I have complained repeatedly about this and nothing seems to improve. Either this gets addressed or I will begin to dissuade any and everyone I speak with from patronizing this establishment. My family has repeatedly tried to some at this restaurant, but always with the same result---poor service!
Greg Carter

I've had the 2 worst experiences at Wendy's store #[protected]. On 10/5/17 I was there and waited over 20 minutes in line when there was only a few customers ahead of me, the screen in the drive thru didn't work, the person taking my order was rude, I was promised a receipt at the 1st window, never got it, didn't get part of my order, was given a nasty look when I asked for my receipt, the car in front of my left & the food was terrible.
Yesterday I went back only because people in my household wanted it, and I spent 15 minutes in line, the screen still didn't work, I was made to feel stupid, embarrassed by being laughed and pointed at by some young girl, she order s me the wrong items, repeated the wrong order back and when I corrected her she said that's what I said, but she didn't because I ordered chicken. She said there are no choices of spicy on the Asiago club sandwich, I given the wrong items & disrespected by having the server roll her eyes and at me and Make faces. She purposely over filled my pops so they were soaked and sticky, but she gave me smalls when I paid for larges, then was upset when I asked for larges. She was also mad when I asked for 2 straws for the drinks and then my receipt.
I submitted a complaint & was told I'd be contacted by the manager, but no word from them. I'd like compensation for my bad experience.

I recently changed my schedule at work and offered to make the lunch run for my co-workers who now have to work Sunday's. I have 30 minuetes to get my lunch and log back into work. I ordered a JBC meal no tomato. The receipt specifically states no tomato. I have tomato on my burger. With no additional time to return to the restaurant, I am left with nuggets and fries.