Wendy’s
reviews and complaints

Went to the Wendy's in laurel md today. It was one car ahead of me waited 10 min to order.. then.after order about another 10 min. Got my food I asked for a son of baconnator.. I received a burger lettuce tomato mayo onions pickles...no bacon what so ever one patty an after waiting I expected a hot burger it not hot an looked like it been sitting awhile..i was there between 1130 an 12

I pulled into the drive thru at approximately 7pm today. No one was inside and no one was in the drive thru. I pulled up and after about 45 seconds a female employee came over the speaker and said "Order when your ready" no greeting given. I said I wanted a number 7 no mayo, large size, with a lemonade. After another 30 secs and ne asking did you hear me 3 times, a male voice came over the speaker and said "Order when ready again." I then proceeded to leave because the employees where obviously busy, and as I was leaving a male manager wearing a red shirt screamed out the drive thru window at me "I was waiting for you!" This was very unprofessional for one not answering the speaker immediately, not greeting me, and then screaming at me because their service was poor. I do not plan on visiting this store again due to this extreme lack of customer service.

So today my daughter wanted to stop by Wendy's (1593 Union Ave. in Memphis TN) after orientation for a little snack. We went through the drive thru, placed our order and had it repeated. However when we drove to the second window to pick up our order she noticed the drink was incorrect. I brought this to the employee's attention and she was super rude. Her tone was very inappropriate and she told me to get my order right when I order at the speaker. Before I could explain I ordered exactly what we wanted as well as it being repeated correctly she slammed/slid the window closed. When she came back with the correct drink she reiterated in the same disrespectful tone that next time I should order what I wanted and slammed/slid the window shut again and walked off . At this point I felt very disrespected especially since I am spending my money and this could be a place my daughter stops at numerous times a week since its near her new school. When I didn't pull off forcing her to return to the window I asked her for her name (I have no issues with my eyes so I saw her name as she was walking toward the window) she moved toward the right which hid her badge a little and told me her name was Hazel then slammed/slid the window shut and walked off. Her name was Barbara. I then went in to return the food and get a refund. I dealt with a manager named Kimberly who showed no interest in what went on. I informed her I was returning the food I'd just received from the drive-thru and wanted a refund do to the rudeness of the employee. She simply said okay and asked if i wanted it back on my card or cash. After the refund was given I again expressed how the employee was really rude and her response was "okay, I will talk to her". She never asked what happened, whom was I talking about, nothing. I will never return to this location again. I recommend employee Barbara and manager Kimberly attend the same training camp that Chick-fila has. They serve their customers with a smile and are never rude. I eat out according to my bank statement more than 40 times a month so I think I know a negative attitude when I encounter one.

Decided to stop tonight at Wendy's on my lunch break at approximately 9:14 p.m. There was a young girl working drive-through by the name of Atlantis and she was very rude I ordered my burger with no Ketchup, no onions, and no pickle but I wanted extra mayo. When I got to the window to pick up my order her and another worker were making comments underneath their breath, and then when she handed me my order she said "here extra mayo" and her and the other girl started laughing. I found that very offensive. That will be the last time I go to Wendys at that location.

Over the past year that I have worked at Wendy's, one manager In particular seemed to have an issue with me and the way i did my job. I never seemed to be good enough to him. Then on Saturday, July 15, 2017 he called me a " pig" because I had ate out the night before and got sick so instead of going in and risking other people getting sick or contaminating the food, I called into work and then he proceeded to message me on social media and told me that if I "would Stop eating friday like a pig then I wouldnt be sick".

I went to the wendys on 1178 litchfield rd, goodyear az 85395 on wed july 19 at 11:30am. i went with my family as i was ordering the lady sounded rude from the beginning she kept cutting me off as i was ordering. then i pull up to the window they didnt offer me no ketchup or sauce. They were looking at me with a blank stare and said can i help u. There was no napkins in the bag then they told us to go to Mcdonald's as soon as i was driving away. Worst experince ever wont be going to that location ever again.

My husband and I went to find our camp spot tonight and as we were headed home we stopped at Wendy's off highway 6 in Spanish Fork Utah. As we sat in the drive through I watched an adult sit and belittle and harass a young man (who couldn't have been more then 17) while the manager was oblivious and co-workers giggled. You could see the kid continue to mop the floor and you could see he was being emotionally abused as this Hispanic female harassed him. His final words to her prior to my departure were "if you hate me that much then just stay away from me." My heart broke as I watched this young man try to contain the obvious hurt he was feeling while he continues to work . I told the manager as he handed me my drinks "how unprofessional" his words "I know right." I pulled away and ate my dinner across the street in the K-mart parking lot, as I sat there fuming I decided to go back, the lobby being locked I drove through the drive through again this time with my camera rolling. The manager seemed not to even care, said they do "aggressive discipline" but it didn't look like that to me. He tried to say that they both razz each other but from The looks of it that wasn't the case here. This kid just stood there and took it, seems to be a common occurrence. The manager finally gave me the names of the employees after asking numerous times, the woman bullying the teen is Rosa, the kid is Daniel. It's people like Rosa that bully people like Daniel so much that they end up hating life and taking matters into their own hands (suicide). I can't not believe how discussed I am with this woman, she needs to learn a lesson in humanity. I'm utterly shocked that Wendy's, a family store that prides itself on respect would allow such a hateful individual to work within their establishments. I for one will not be returning to any Wendy's store as long as it continues to employ people like Rosa!

Good Evening,
On July 18 2017, I stopped at the Wendy's indicated above for a late night meal ( around 11 or so). Went to order, it was taken. While at the drive thru window, the price was given, meal was paid for. As a sign of appreciation, I thank the cashier and received so response or at least " have a great night".

At least a "you're welcome" would've been appreciated. That's all.

I decided to have lunch with my husband at the Wendy's today at 5906 W Bell Road, Glendale Arizona 85306. We both were enjoying ourselfs until your so called manager made a huge scene in the attempt to embarrass and belittle a young man charging his phone. This young man was minding his own business not disturbing anyone. The manager talked to this young man with absolute disrespect as she shouted at him and threatened to call the police on him. The way your manager treated this young man disgusted me to the point that i could no longer eat anymore. I left your Wendy's feeling disgusted with your manager and disappointed in Wendy's for putting such an aweful person in charge. I feel sick to my stomach how crule she was to him. I saw that young man walking Down the road crying by himself when i left. I decided to write this complaint because something needs to be done immediatly about this managers actions before she does it again to someone else.

815 N. Germantown Parkway, Cordova, TN 38018 location. Customer order number 3124 at 1:12pm on Tuesday July 18th. Drive Thru order.

Order taker asked what sauce I wanted with chicken nuggets, and I responded "ranch"... when she repeated my order back, she said "BBQ sauce" and I corrected her that it was to be ranch. She apologized and said ranch.

Server at window handed bag of food to me without a word and shut the window back. When I arrived home, I discovered the sauce was BBQ anyway.

This may seem trivial, but this kind of thing has been going on a lot at this location. So much so that it appears to be intentional.

I will go back and order again in a few days, and if it happens again, I will refuse to order Wendy's anymore, due to the lack of anything being done about this problem.

I've been going to Wendy's for 30 years. Monday night July 17 I went to the Seacaucus New Jersey Wendy's. The buns were falling apart they were so stale the food was ice cold french fries were old ... I have never ever put a complaint in against a food establishment .but this caused a big argument in my house and we end up not eating the pool. I was always pleased with you guys I put your franchise above any others out there and still do but this has to be addressed. Thank you Christopher Aliotta to 275 Maple St., Secaucus, NJ 07094

I went through the Wendy's drive thru in Niceville, Fl today, July 17, 2017 around 5:10. I gave the girl a 20.00 and she gave m change for a 10. When I told her I gave her a 20, she said, no you gave me a 10. I know I gave her a 20, but I coudn' t prove it and i didn't want to make a scene, so I let it go. She also did not give me a receipt. I lnow there is nothing that can be done, but just thought you should know in case other people have complained. My email is [protected]@gmail.com

This evening we placed an order at the drive thru of Wendy's #[protected] at 102 W. Flint St in Davison, MI, order #3320. Both sandwiches on our order were special order, one plain and one with no tomato. Upon opening the sandwich that was ordered no tomato I found a tomato seed on the inside of the wrapper. I pulled the bun back to find 5 more tomato seeds in plain sight in the various condiments on the burger. I'm generally not one to complain but this isn't the first time this same issue has occurred to me personally at this restaurant. Is it the policy of Wendy's that a sandwich ordered without a topping equates to pealing that item off a pre-made sandwich and passing it off to the customer as what they ordered? This will be the last time I eat at your restaurants, not just that location. I should have came to this decision after previous issues but I continued to patronize your restaurant out of convenience. Shame on me, lesson learned.

First I went to the Brandon Florida location on Highway 60 they did not have chocolate Frosty at that time. So I told them I was going to another location they said that was fine. I drove all the way to the Bloomingdale Florida location. Went to the drive-thru asked for a triple combo with no cheese a frosty chocolate instead of the coke and a chili instead of the fries. I repeated the order back several times like I always do. I understand we can make mistakes now and then that is why I do that. I got to the window waited for the food and when I open the bag there were fries in the bag no Chile so I said can I have the chili please they gave me the chili. I also ordered an extra Frosty while I was there waiting. I got home there was cheese on the triple that I requested no cheese. I also ordered to Dave's triples with everything including cheese. These Burgers all three of them were not fresh meat I was very disappointed along with my wife. And she is allergic to cheese in which she got she's on her triple. I'm sorry to complain but it's just aggravating and when you spend $22 for fast food it's even more aggravating when it's not right. Just wanted to bring that to the tension of somebody. By the way we are regulars at Wendy's especially since they tore down the old Wendy's and built a new one on Highway 60 in Brandon. Ever since that happened the food has been spot-on also the chili from the Bloomingdale location was watered down not like if the Brandon location the wife was upset about that. So basically we will not be going back to that Bloomingdale location again.

Hello, I went to Wendy's in Englewood Ohio on Main Street, through the drive through about 1 o'clock on 7/17/17. I ordered a large fry I was charged 2.39 I paid with a 5 dollar bill and 40 cents and the lady working the window only gave me back $1.01 and also didn't give me a receipt. I didn't notice at first because I was rushing to get home. But not handing back two dollars is not a accident. Since it is only two dollars though I didn't go back up to the store because I didn't have the time, but I figured someone should know.

On Sunday, [protected], I stopped at the Wendy's Drive through at Wendy's Store #[protected] at 1148 AM. I tried to place my order and to my surprise, the system was complete static and I was unable to understand the host. When I drove to the pick up station, I advised the Host, Francesca, about the non clarity of the speaker system. She advised me that the system has been nearly in operable for almost a year! She told me she advised the Manager, Heidi. This is totally unacceptable. I saw people drive through without purchasing any thing. Totally disgusting. If it were me, I would remedy the situation my way...take a guess.

I went to the Wendy's on lake ave Rochester Ny tonight and was in the drive thru line for 20 minutes and when I finally got up to the speaker to Order two frostys they told me they were done with frostys for the night I am very unhappy they are always busy and their Customer service sucks I Will not be going back for a while they need to get it together and I really wanted a frostys thanks a lot Wendy's

On Saturday 7/15/17 at about 5:10p.m. I sat at the Wendys in Franklin Square New York. The customer before ordered a 4 piece nuggets and a coke but the service person Liz at the store did not hear when the man corrected her when she said coffee instead of coke. After the third time correcting her thstnit was coke not coffee I told her it was coke and not coffee. She said to everyone around that she did not like being interfered with by another customer another she was right since the receipt said coffee not coke. I responded that she had a lot nerve saying that and that she was in a customer service position. At that point I asked for the manager and 2hrn no one appeared I screamed that I wanted a refund andnthe manager. Soon Philonene Etitenne appeared. She was not helpful but did give me the refund. The cashier Liz was not helpful to the customer before me was condescending to me quick caused me to get angry. I loved Wendys but I will no longer be a customer. Liz should be fired and Me Etienne should be given training on how to manage staff. This location is always slow in service. I can no longer support Wendys and will actually try to persuade anyone I know to no longer support you company.

If you contact Wendys about a rude person. You will not get a timely response. They stand by bad customer service.

Date of Incident - 07/07/2017
Store Number 1356
375 S Churton Rd
Hillsborough, NC

The staff member was rude to me. I reported the incident. I was asked for further details and was not given an apology.

I contacted their corporate office and was assured that I would be contacted. That did not happen either. Very disappointed. The cheese does not even melt on the burgers because their burgers are cold and their restaurant dining area is not clean.

At this location there are employees who would prefer to be called by a chosen name. They were denied and were told that said manager would get in trouble for giving them a name tag with their chosen name. Yet, there are other employees among the staff that have their name tags that do not match their legal name. Some even have nicknames on their name tag. This is unfair treatment.