Wendy’s
reviews and complaints

Hello to the nation of eaters of the fly infested Wendy';s corporation, in particular the location of 27th and Capitol Drive Milwaukee, Wisconsin.

Attention: Now here this! While visiting a wendy's restaurant here in Milwaukee, located on 27th and Capitol Drive, these following events occurred: play the stores video if you think I'm lying! Myself and another customer while standing at the counter noticed that there wasn't anyone there to help us or take our order. As we turned left we could see that they were outside smoking? with the door open. Soon someone came in to take our orders, as I placed the order, I paid for it and due ...02 cent only not to get it back because the cashier replied that she had requested pennies from management but never got them, as the person who was making the sandwiches was acting out of character of someone working (appearing to be high off something they were smoking) kept giggling and acting stupid,
I noticed that he placed the meat for the burgers on the counter and walked away to get some chicken for another sandwich, while he was away Flies! were sitting on the damn burger, and when he came back he keptl on making that sandwich. I politely told him that I did not want that sandwich because Flies were on it and could he make me another. He responded, '''If you saw flies on the sandwich why you just now saying something" and I responded that I wanted to see the care in preparation of delivering Quality products to the consumers that frequent that Wendy's franchise. Which in my opinion ain't sh**! Someone asked him to prepare another sandwich and as he was doing so, he kept antagonizing with remarks offensive to the me and eventually took the conversation to violence as he said "I/m a grown ### man, and we can see how good you can fight" well if fighting is part of your customer service you are going to lose because your franchise does not make a burger big enough to whoop my ###, So the special sauce you are delivering needs to be retested cause it sucks.
And the threats of your employees wlll be dealt with by my attorney.

Yours Truly Indeed,

Mr. B. (And that's not an initial for ###!)

I am sure it was clearly a mistake Kevin, no one (except maybe you) would risk losing their jobs over food less than $5.

dave's dead---I think WENDY is also-----could be the family don't oversee the chain of restaurants for quality and service like the okd days----remember-----ole' DAVE ONCE CAME BACK AFTER A HEART ATTACK BECAUSE HE WANTED TO RETAIN CONTROL OVER SUCH THINGS------IT IS SO SAD THE WAY AMERICA IS GOING TO THE DOGS!

We went to Wendys Sugarloof Parkway Lawrenceville, GA on Sat October 17 about 530-6 and only one other family in whole place. The girl kept screwing up our order. The first time the whole order and had to take eerything back and she kept getting everything wrong/ Then when we left ordered to go order and darn if she didnt screw that whole order up. Doesnt exactly make you want to trust Wendys now does it.

I work at Wendys in Puerto Rico and let me tell you it is the same thing there, I have 4 yrs in the company and there are employees with less then six months and have more hrs then me. They care and watchout for their own natives. Puertoricians can also be rasisit against there own race, for example they might not like you if you were born and raised in the states and come to live and work on the Island. Not all are like that but their are quite a few. Since P.R. is not a state but a territory and considered USA some natives want their inedepence form the USA and they dont like Puertoricans who are born and raised in the states come to live and work in PR. Native Puertoricians on the Island are complete idiots, they dont care and have no respect for traffic laws or any respect for the saftey of other but them selves. Many Puertoricins who were born and rasied on the Island who have moved to the states realize this and they never return to live on the island because they realize the way thier own people react to this situation. I am came here to live to take care of my parents, my father died last year and now its just my mother and I but to tell the truth I am sick of this place and I am ready to go back home to the states and leave this Island that is doomed. Its sad that I feel this way about my people and my roots but itis the truth about the people of the Island, such a beautiful place but the people really ruine the Island.

get used to being fired kid, sounds like he was pretty nice and waited a couple weeks before getting rid of your lazy ###.

Maybe if you got some education, perhaps learned some punctuation and spelling, you wouldn't have to work at Wendy's!

I visited establishment on Thursday June 11th
at 2:07 P.M. after picking up my son from school. We went through the drive
thru because my son was hungry I had to repeat my order 3 times so the drive
thru attendant could make a complete order. At that time I asked that he
sandwiches Baconator and Double Bacon Ultimate be free of onions as
my son is severely allergic and by eating an onion or having the juice of an
onion he could go into antifalactic shock and possibly die. When my some reached
in the bag to get the sandwiches out neither was labeled and he opened them to
find onions on the sandwiches. I called the store and they said to come back
and they would make it right. Upon returning to the restaurant I had asked to
speak with the manger to let her know of the situation. First she tried to put the
blame on the drive thru and then she started to blame me. As I explained she
sort of stomped off and told the sandwich assemblers to make them how they did
and that she did not appreciate ###’s like myself to cause her problems
and that it was now $ 20.00 down the toilet again for me not making the correct
order known. She then precede to tell other crew members back in the back very
loudly that I was every name that you could imagine everything but a white
women. When she returned to the counter after slamming my food to the counter
top I asked her for her name and corporate number so I could call and make a
complaint since everyone in the lobby was able to hear the filth coming from
her mouth. She refused to tell me so I got her name from her name tag and she
ripped a receipt from the ticker machine slammed it to the counter and said to
call if I had a problem. As I was walking out the door she made a few more rude
and not so professional comments to another customer and the cashier at the
counter about my ordering skills. And said there was no way anyone could
die from eating an onion and I was basically full of ###. I would appreciate
if you could inform that young lady that this is not the way to treat your
customers if you expect to have any business.

I was in your establishment friday 4/22/11 and your manager Lisa doyle was very disrespectful.. between the hours of 11:15am, the store wasn't that busy while placing my order she was very RUDE and DISRESPECTFUL to the employees, I watched her as she walked behind the counter to the cashier asking her to do more then one thing at one time..she was basicly talking at her and not to her..she continued to bother the cashier even as the cashier tried to serve us as customers.. I would have hated to be the one working at the store having to listen to her nag, she act as if she was a queen... on her throne wanting everyone to jump at her command..MR. Bryant if you loose any business it wont be because of lack of service, it will be becuse of your manager..if she treats the employees that way i can just imagine how she's treating paying cutomers

I went to the wendys in whiteville Nc and saw how th manager was treating the employee, she constantly followed the woman around nagging her about what to do..everytime the worker did exactly what the manager told her to do..she continued to nag the employee, she always seemed to find something wrong with what the employee was doing..even though she had asked her to do it...I am a customer who loves to see everyone treated fairly...dave would turn over in his grave to see how your manager treated this lady...I was shocked when she just kept bothering the woman even when the woman was trying to serve other customers...things like that bother me and it makes me not even want to eat at wendys again

i work at wendys... not longview specifically..but the baconator doesnt come with onions. lmao.

to the lady in the drive thru, why did u not order your potato at the speaker? thats what u do at the speaker is order. he was propely very busy taking other orders. its rude for u to interupt him. so get over it. to the 65 year old man, what he say that was so abusive. can u please leave because we are closed? im willing to bet they were already closed for at least 10 min. how long were u there, 30 min already? i really wish people can find better things to complain about.

Do somthing about it

Do something about it?

High St, Columbus, OH... A little north of East North Broadway... Aug. 17, 2011 around 10:10 PM... A very crass, rude manager to confront. I wanted to take another 10 min. to finish my meal and got "kicked" out and got very verbally and almost physically abused. I'm 65 yrs. of age. Maybe you should hire a person with a bit more respect and class? Please advise.
Thank You,
Warren Clark

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dffffffff

My fiance is a truck driver and was stopped for a restart in Columbus, Ohio. He decided to go into the Wendy's at the Pilot to get something to eat before he got going again. He ordered a #2 combo... with NO CHEESE. When he got back to his truck and started to eat, he took a big bite out of his burger and tasted nothing but CHEESE. He immediately spit it out and looked at the burger. It was loaded down with cheese and a dried up burger patty. He used to go to this Wendy's everytime he was in Columbus, but he says NEVER AGAIN!

And yet you ate there anyway? I am sure while traveling there are/were many of places you could have eaten. One thing that really makes me have zero empathy for you is, in the letter, there is no mention of you pointing this out to someone so that the tables could be cleaned, or better yet, asking for management.

Oh yeah the name where the lettuce comes from is called Sunsation Farms in Monterey CA
IVE CALLED THEM AND TRIED TO EMAIL BUT THEY DONT HAVE A EMAIL ADDRESS ON THEIR SITE COME ON FOLKS LETS FLOOD THEM WITH CALLS here's more contact info:

Mailing/Physical Address:
Sunsation Farms
574 Cortes St.
Suite A
Monterey, Ca 93940

Phone Numbers:
Toll Free: [protected]
Sales: [protected]
Sales Fax: [protected]

Shipping:
Salinas [protected]
Huron [protected]
El Centro [protected]

Accounting: [protected]
Accounting Fax: [protected]

Office Staff:
Peter Romero Vice President of Business Development
Jarrod Domingos Vice President of Sales and Marketing
Raul Plascencia Sales Manager
Albert Gomez Sales and Director of Mexico operations
Dave Adrian General Manager
More Contacts:
Lisa Adrian Accounting/Grower Accounting
Tim Klug Field Operations/Food Safety
Bill Atkinson Cooler Operations
George Amaral Salinas California Grower/Partner
Carlos Amaral El Centro California Grower/Partner

I know exactly what they mean I work there but where I work we trash the crap an buy cases from our local kroger's this is the name of the company where it comes from maybe with everyone's help they will fix this problem!

wendys does.

I AM WITH MTN FOR THE LAS T 10YEARS AND NOW WANT TO PORT TO CELL C CAUSE WE BELIEVE THAT COUPLES SHUD
USE 1 NETWORK COS IT SAVES MONEY AND ITS IDEAL FOR US PER SAY... BUT GUESS WAT IT HAS GONE 2 WEEKS FROM DATE I HAVE APPLIED AND THE ASSISTANT THE SHOP TOLD ME IT WOULD ONLY TAKE 24 HRS TO CONNECT AND BE ACTIVATED NW IM DOUBTING IF I SHOULD LEAVE MY SPECIAL MTN AND GO WILL CELL C SERVICE IS PATHETIC ABSOLUTELY SLOW AND DISORGANISED...

if you expect me to pay 6.00 for a meal it would be nice to have the items in the bag that i paid for. i bought an apple pecan chicken salad and the pecans were not in the bag. i don't feel as though i am going to get back in my car to pick up what they left out; its on my lunch break, it cost more gas and an inconvenience. i should be refunded or given a credit for the item that was kept by wendys. give the customer what they pay for if you want them to continue to come to your establishment

on [protected] myself and my boyfriend cousin came to this location drive in to get some food we ask for couple of things about 4 time and the person that took the order was having trouble with the order i was so mad that i told my boyfriend cousin to just let us go inside i told the store manager that we are having problem placing our other at the window he then told us that the head set was having problem i then told him that its a excuse.i told him if it was having problem he should have call his boss and report the problem to them because its bad for bus i was so up set i did not even get my food but my fam member got there s the manger then came from behind the counter and ask me if he could fix the problem i told him no because the damage is down already i told him when i am upset i cant eat i told him that i will file a complaint because if he new that the head set is broken it should have got it fix then i would not have being filing the complaint ill never come back to this store he then told me if i make a complaint that his boss will be calling him i told him that this is his problem because he should have fix the head set but in steed he ignore the problem

You're being ridiculous. The manager tried to resolve the problem and you refused.

looks like i'll need it. maybe tomorrow i'll just advertise a free sale

busy, just got a new puppy. she's more fun that this web site. but i'm having a garage sale and nothin to do...

boyfriend cousin?...i'm not quite sure if that means what it sounds like...anyone know?

I placed mid February an order with Wendy's Green House for watch box. Immediately received shipping details and good contact. Approximately 10 days after order and payment, I received the package at my address in Poland. Very well wrapped and protected, not a single scratch or anything else to complain about. I have both under and after been in e-mail contact with Wendy´s and prompt reply in any case. All in all, I rate this order, shipment, contact and delivery a 5 star experience.

On several occasions I have been continually disappointed with the service of your Wendy's on rt 50 in Heidelburg, pa. Every time I go there there is a line around the drive thru and inside is usually even longer lines. This last time, I waited inside for a coffee because the drive thru was wrapped completely around the building. Jo one inside seemed concerned with speed or service. There were 4 different customers waiting simultaneously for their food for several minutes. All of the employees casually went thru the motions of their job. I even witnessed an employee leaning on the counter and eating candy while he could have been helping to expedite the situation. After waiting 10m inside, I gave up and took my chances with the drive thru. When I finally was served my item, I was also able to see inside the restaurant. There was food on the floors and everything was a mess. This may well be the last time I ever eat at this location.

Someone needs to retrain the management and the employes on how to run a restaurant. Speed and customer service do not seem to be important to this branch.

Listening in to the restaurant manager with this brig Sundries employees and runs every time to see other girls and leave their work and I understand that the store was transferred for the same reason you see this hope will be dismissed that very bad example for people who come to the restaurant manager with a wife and kids seeing that this restaurant used is located in W. HEMSTEAD 28, 65 HEMSTEAD Turnpike, W. HEMPSTEAD, NY 11552 U.S. take corresponding measures will be greater because the complaint.

Ask at the counter for a double burger without cheese and they will gladly serve it to you. MOST Wendy's only list a double with cheese on their price board above the counter. They will CHARGE THE FULL PRICE but will verbally order to leave off the cheese. That's .25 theft from any unsuspecting patron. I have complained and some have changed the order to a single with an extra patty at the correct price. One in particular her in Charlotte, NC gets nasty. I have stopped eating there. I do know that other Wendy's do the same.

I have $30 worth of coupons for food from Wendy's. NO EXPIRATION DATE. Today they refused to accept them.
The manager said they stopped accepting them in January. THIS SHOULD BE AGAINST THE LAW.

I'm trying to get satisfaction There are bar codes on the back of these coupons. They were given as a Christimas gift, a year ago last Christmas. I always understood if there was no expiration date on a coupon it had to be accepted.

The manager of Wendy's s at Pasadena Florida needs to be advised he's wrong, and his company is stealing from me.

I agree, I had the experience of being in the Lobby at Wendys in riverview, fl. apparently they were having a manager meeting. the supervisor was so busy degrading her managers that she did not even notice that customers were staring. IF district supervisor is rude, disrespectful whatd more can you expect from the restaurant staff. The first time I witnessed this, I thought It was a one time occurrence, however I've witnessed it several times. It seems that Wendys encourages this from Top to bottom. I no longer go to this Wendys due to such experiences and tell everyone about.

I don't understand what this person is saying, do you?

As a past Wendy's manager, for a combo, cheese is no charge. As a sandwich, there is a double hamburger(no cheese). Interestingly, you can't add extra meat, so I think the people charging for an extra patty are the ones cheating you ( just making up a price, which is not posted)

It's possible the coupons aren't from Wendy's(they were counterfeit). It's also possible that particular Wendy's doesn't accept those coupons (Most coupons say at participating restaurants only). As a past Wendy's manager, I know we used to have gift certificates, but now you have to convert them to gift cards. So, it's possible that manager didn't know about the old gift certificates, misunderstood his boss telling him they no longer take them, or miscommunicated the situation to the customer. Last, its possible the complainant didn't see the expiration date.