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2.5 78 Reviews

Wen Hair Care Complaints Summary

29 Resolved
49 Unresolved
Our verdict: Engaging with Wen Hair Care, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wen Hair Care reviews & complaints 78

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7:56 pm EDT
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Wen Hair Care Hidden &Membership&

So I ordered the 30 day supply to TRY this product and you are forced into a "membership" so they can keep charging your card! They said they already sent me the new product so i have to return that before i get my refund. SO MAD! My papers I recieved do not say anything about automatically sending new product and charging the card. i had to go digging into the terms and conditions online in order to find the itty bitty fine print that says by ordering you opt into automatically getting the product sent monthly! The product itself made my fine hair feel dirty all the time and like a waxy wire feeling, its gross... DO NOT BUY

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lmwarner70
Minneapolis, US
Feb 01, 2012 10:34 pm EST
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Just to make it clear http://www.wenhaircare.com is NOT WEN company it is a marketing company that they use. I have heard bad things as well but I have never had a problem cancelling. I too used it and it did not work and now I have been using it for three days and my hair looks amazing and I have had so many compliments on it! There is a difference in formula and not all work for everyones hair. I am using the Winter Vanilla Mint. Here is what is on the page when you order the $29.95 introdcutory shipment, not saying that you did not read it but many people are just in a hurry to order and don't read all of this where it says you will be on autoship and it is even in bold letters.
Product description QTY CLUB PRICE

WEN® Healthy Hair Care System - Sweet Almond 30-Day Supply. WHEN YOU ORDER TODAY, YOU'LL RECEIVE TWO FREE GIFTS AND FREE SHIPPING! Starting 30 days from your order date, you'll receive a new 90-Day supply every 3 months at the guaranteed low price of just $29.95 per month plus $8.99 S&H per shipment, which will conveniently be charged to the card you provide today unless you call to cancel. There is no commitment and no minimum to buy. To customize this program or future shipments and charges, call customer service anytime. Every WEN® purchase includes a 60-day money-back guarantee of the purchase price less shipping and handling.
I really love the system and it was the only thing that saved my hair that was totally damaged from extensions my last stylist used and did not tell me they were GLUE! We had to cut many of them out and my hair is already looking 90% better after three cleansing's with WEN! If you want to try again, like I said, order from qvc.com - don't use the wen haircare site. they have better deals anyways.

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Y.I.S.
Mt. Vernon, US
Feb 01, 2012 10:01 pm EST

HEY, I LIVE ON A SMALL BUDGET AND COULD ONLY AFFORD THIS ON THIS PAST CHRISTMAS OF '11 FOR MY 14 YEAR OLD, AND WHAT THEY SAY ABOUT THIS MEMBERSHIP SHOULD NOT BE JUJUST IN SMALL, FINE PRINT. THEY SHOULD MAKE SURE THAT THE CONSUMER UNDERSTANDS THAT THEY WILL BE CHARGED MORE FOR 60 - 90 DAYS ADDITIONALLY AND CONTINUALLY UNTIL THEY ACTUALLY CANCEL. US CONSUMERS WERE DUPED BY WEN. THERE IS NOT A WORD OF IT ON THE ADS. IF THEIR IS, I APOLOGIZE. BUT THIS IS THE 2ND TIME THIS HAS HAPPENED TO ME. THE FIRST TIME I ORDERED IT WAS YEARS AGO, WHEN MY DAUGHTER WAS VERY YOUNG. I THOUGHT THIS WOULD HELP ME TO GET MY HAIR HEALTHIER. I WAS A FAIRLY NEW MOM OF 2 ( I ALSO HAVE A SON 11 MONTHS OLDER THAN HER) I HAD DRY HAIR FROM PREGNANCIES. WEN NEVER HELPED ME AT ALL-EXCEPT TO OVER CHARGE ME. I WAS SO DISSAPOINTED. PLUS I HAD TO PAY TO SEND IT BACK AND THEN OTHER NEW CHARGES. THEY LOST ME. I WILL NEVER ORDER FROM THEM AGAIN. MY POOR FINANCES AND 14 YEAR OLD TEENAGER. OH WELL.

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lmwarner70
Minneapolis, US
Jan 30, 2012 10:31 pm EST
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This is not true. When you order the product from wen haircare it tells you in the fine print that you will be starting a membership that you can cancel at any time! On the letter in your initial shipment at the bottom it also states the date of your next shipment and tells you that you can cancel the auto shipment or you can change the dates and the amounts to suit your needs. I get so angry at people that put this great company down because THEY don't read the information that is sent to them! That is the consumers fault for not reading the information before agreeing to it and when the initial first shipment arrives. I have never had a problem cancelling auto shipment immediately. I order from QVC to get the larger size that wenhaircare.com does not offer.

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8:35 pm EDT
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Wen Hair Care Scammers

I wouldn't buy anything from that fairy because, as far as I know, he has no degree on anything. I have seen the commercial and it's a joke. I feel sorry for the people who fell for that scam though. Just looking at the black woman was enough for me, she looks like she has a Brillo pad the size of a zeppelin. If you want a good shampoo, I recommend Fructis.

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nashyno1
, ZA
Jul 12, 2011 10:15 pm EDT

I have been appling for jobs in my country and i have discovered that there is a scammer mentally abusing unemployed people and no justice is being brought against him or her. All my personal information is out there and it scares me.

I hope that something will be done

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cartoonsubmarine
Powder, US
Mar 21, 2012 10:37 pm EDT

Right on! -- I love it. That's what I call "putting it waist high over the plate"; we need more people like this in America!

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7:27 pm EDT
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Wen Hair Care Charged My Account Without Authorization!

I ordered the product on January 1st to try it out, then stopped any future shipments on Jan 13th until August 2011. Well, on May 13th, almost $50 was charged to my account without my authorization -- and hadn't even received product -- and DON'T WANT TO RECEIVE PRODUCT! I called and they don't know why it was charged, and as of a week later, have still not removed the charge from my account. You're only given 1 phone number to call [protected], and the supervisor doensn't seem to be available. The first time I called, it sounded like the rep was answering from his bed! -- There is definitely some fraudulent practices going on here and needs to be reported to the attorney general's office of each state!

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5:26 pm EDT

Wen Hair Care Stay away

Ordered Wen about 3 weeks ago. Started looking up the ingredients. The styling cream alone has Polyacrylamide and the building block of this is a human nerve toxin. Under the impression that we were receiving just natural ingredients. I am canceling today and I will keep looking for something that is not harmful. It also did not make my hair look the way it was portrayed in commercial. I have dry frizzy hair but not only did the product not make my hair unfrizzy but it has words in the ingredients that I can not even pronounce. I looked up a couple of the ingredients and they are not friendly to humans. I will not order this product again. I am very disappointed in the ingredients.

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Connie-Ron Nielsen
, US
Aug 21, 2016 3:54 pm EDT

I just did some investigating on this Polyacrylamide and according to Wikipedia this is what it said about this item being a toxin. "Concerns have been raised that polyacrylamide used in agriculture may contaminate food with acrylamide, a known neurotoxin. While polyacrylamide itself is relatively non-toxic, it is known that commercially available polyacrylamide contains minute residual amounts of acrylamide remaining from its production, usually less than 0.05% w/w." It also states that this item is used in the making of soft contact lenses. If it were dangerous, I doubt that they would allow this to be used in the making of something that you would put in yr eye.

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10:51 pm EDT

Wen Hair Care No results

I ordered the intro package and used it regularly as directed and ran out quickly (I have long thick hair). Once I received my 90 day package I began using it immediately with hopes that over time and being consistent would lead to the advertised results. Well it has been almost 3 months and I can say there have been no results- I am going to call this week and cacel so I don't receive any more shipments. Also I am looking into www.keratinearth.com to see how that product works. I have very dry, overprocessed, and damaged long and thick hair and am looking to tame it. As for my neutral position you get what you pay for and tv offers are always a risk.

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4:21 pm EDT
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Wen Hair Care unauthorized charges to my checking account.

i have requested they stop all shipments and charges to my checking account. I have a written confirmation of this and they have still continued to take money out of my account creating over 130.00 in nsf fees and have sent more shipments. I have made 8 calls and have proof of returned product they have not refunded my money or stopped shipping product. I am at my witts end and need help desperately as I am on disability and can not continue tolose this much money to this unethical company. they are stealing my money. please contact me at [protected]@yahoo.com or call me at [protected] my name is Cathleen A. McDunn

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cartoonsubmarine
Powder, US
Mar 21, 2012 10:22 pm EDT

Concerning: Wen Hair Care and auto-charging your account. --- Just like with any other type of automatic draft from your bank account, you the consumer have no rights whatsoever in the digital age of financial dealings - except one. The only thing you can do is to make changes to your bank account that will permanently affect how the transaction is charged. In simple terms, this means that you will have to apply for a different debit card - with a different number - and change ANY OTHER accounts where that modification takes effect.
So if you use your debit card number to deal with Amazon or Paypal (or similar), you will have to update those accounts as well with the new debit card number, once you receive it.

Finally, and this should be a no-brainer, from now on for people like us, you should NEVER buy anything from independent websites -- always buy products from respected internet companies OR just buy products that you can see on the shelf for yourself.

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Jiri Frana
Palm Harbor, US
Feb 28, 2012 11:24 pm EST
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Purchasing from GRC to buy Wen hair products I noticed a second unauthorized charge from them today, I dont know who to contact or what to do about these scammers. If anyone knows what to do please reach me at [protected] because they will keep charging as much as they want in the future something has to be done then just talking about it.

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10:40 am EDT

Wen Hair Care Horrible stuff

This stuff is horrible it i have very thick long hair, i figured i'd give this a try it made my rppts so greasy i was too grossed out to run my fingers thru my hair and my end were so dry they felt like hay my once beautiful shiny healthy hair was ruined in a matter of weeks by this *** product. you know whats an amazing shampoo and conditioner? aveeno active NATURALES. i didint see any sulfate in the ingredients either. aveeno has restored my hair plus it seriously moisterized my ends and made my roots soft anf fluffy with serious volume. i mean the *** infomercial shows them using wen on a model and then STYLING her hair with a blowdryer where as the other models hair is just air dried ya compared to that it looks great but it is crap save a BUNCH of money and buy the aveeno products they will do wonders with your hair and with the extra money you save you can buy yourself a gold star for making a better decision :)

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lmwarner70
Minneapolis, US
Feb 01, 2012 10:56 pm EST
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SOunds to me like you are not using it right - see before and after photos. When used correctly it SAVED my hair!

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10:25 am EDT

Wen Hair Care Rip off

Wen hair care product is a rip off, make your hair oily and you are signed up for a club they will not let you cx, very rude on the ph. I had to cx my debit card to make payments stop. RIP OFF stay clear of this company! Don't let the infomercial fool ya, the product smells like dog shampoo and makes your skin break out too! Horrible! sneaky! bad! bad! bad! company!Please save yourself the hassle and your hair, this co. will keep charging your credit or debit card the only way to stop it is to cx your cards.

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Y.I.S.
Mt. Vernon, US
Feb 01, 2012 10:17 pm EST

REALLY? CANCEL MY DEBIT CARD? BAD INDEED. I ORDERED THE 30 DAY SUPPLY AND BECAUSE THEY HAVE MY CC. # THEY WENT AHEAD AND CHARGED ME AGAIN. SO I CALLED THEIR CS AND WAS TOLD THAT I HAVE TO SEND IT BACK (PAY SHIPPING). CANCELING MY CC IS A BIG HASSLE FOR ME AND COSTS ME JUST BECAUSE OF THEIR CHARGE. I HAVE 2 KIDS AND CANNOT AFFORD TO WAIT FOR MY DEBIT CARD TO HAVE A NEW NUMBER TO BE ABLE TO WORK AGAIN. THIS SUCKS!

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6:45 pm EST

Wen Hair Care Avoid this website at all costs

I was going to re-order Wen in a different scent, but they beat me to it! I was so steamed I practically spit through the phone at the customer service agent. I have a copy of my original order confirmation for a 30-day supply. Nothing more. The agent claims their website states that if they dont' hear from you, they will continue to ship you the product and charge your credit card. This is tantamount to stealing my credit card. I asked for a confirmation showing I had agreed to this process and they said they couldn't provide one. I'm fairly sure this is illegal--to charge my credit card when I didn't authorize it. You should know that if you choose to order this product from Chaz Dean, Amazon or elsewhere, you won't be part of this scam, but the money is still going to Chaz Dean who is scamming people.

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Rostike
, US
Dec 08, 2012 11:30 am EST

They billed twice for one shipment in one day. There's got to be something that can be done about this unscruplous company. I also tried to cancel and they "postponed" until May 2017 (supposedly). I also received a collection notice saying I owed a certain amount, then I called and they said the amount was different. The bill came from Guthy-Renker. If there is anything good about the product it's over-shadowed by the fact that both Wen and Guthy Renker seem to be unscrupulous companies.

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Samirde
, US
Apr 26, 2012 9:35 pm EDT

WEN haircare is a horrible company. We bought it ONCE. We have since been sent product and charged without our approval for three more subsequent months. We have called to cancel after each charge. EVERYTIME we were given a conformation of cancellation that our order had been canceled. I call again and they give me some bologna excuse as to why it wasn't canceled. In the fine print it says something that allows them to do this. THIS COMPANY IS UNETHICAL PLEASE DON'T BUY THEIR PRODUCT!

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3:34 pm EST

Wen Hair Care Greasy Hair

Wen makes my hair extremely greasy after a couple uses. If I use other shampoo/conditioner for a few days and then use when twice a week, it seems fine, but to use Wen for everyday use, my hair looks like it hasn't been washed in days. Even a coworker asked if I was even washing my hair. Not good! Also, this same person ran her fingers through my hair, and although she said it was soft, she noticed her fingers were oily and smelled like grease. I like to use it one or two times a week because it will make it shiny and it has a mentholatum feel on your scalp, but I cannot use it everyday or I would look like a grease monkey.

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whereyaheaded
California, US
Oct 08, 2011 3:05 pm EDT
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I am so glad that someone else is having the same problem with Wen that I am. I couldn't agree with you more. Wen is good to use maybe once a week but otherwise I think I'll stick to my regular shampoo and conditioner for my regular washes. Wen started out making my hair look great the first month, but now the roots feel so greasy and my hair looks like I haven't washed it in days. I think it's on conditioner overdrive and needs shampoo!

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2:13 pm EST

Wen Hair Care Scam, $200! For 90 days, watch your credit card bill carefully!

I order the Wen Hair Care System and was pleased with the way it worked, until I started noticing all the charges on my credit card account. I was billed twice a month and received a 90 day supply! It ended up costing me over $250. for 90 days of shampoo! I will try the Shampoo 1 from Sally's Beauty Supply. I have seen good reviews and I am just really tired of being screwed and not being kissed! Wen Hair Care is a huge scam! They even say there were 2 accounts with my name on them, shipping to another address! Are they going to credit my account? I doubt it! It is a scam!

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MoJo66
Spanaway, US
Nov 19, 2011 10:38 pm EST

Seriously people if you have issues with charges being made to your credit card call your credit card company and they will take care of them. Like if your not smart enough to know this you seriously have no business having a card much less making charges on it!

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MoJo66
Spanaway, US
Nov 19, 2011 10:37 pm EST

If you have issues with the amounts charged to your card call your credit card company and they will take care of it! Its is pretty much as simple as that! Seriously don't you all know that if you charge something to your credit card you are protected with each and every purchase!

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Miss Fine
Gatineau, CA
Mar 28, 2011 4:06 pm EDT

I totally agree with you! This company is not honest with their customers. When I cancelled my last order and did as they instructed and returned the unused products. They did not reimburse me. I was afraid to call them to enquire about my refund because I thought, they have my credit card number and they could send me more products that I don't want and charge my credit card and there is not much I could do. I am just glad that they are not sending me any more of their crap!

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4:42 pm EST

Wen Hair Care Products caused hair loss and damage

I have thick/coarse dark blonde hair and I get highlights / lowlights regularly. Dryness & frizz is always an issue and I was optimistic that wen would help. I used their products for about three months.

When I first started using them I was very pleased with the results, but after about two months I wasn't getting the same favorable results. I thought maybe I was having a weird case of "bad winter hair"...maybe it was due to some female hormone change...maybe what?

I am accustomed to shedding hair but I noticed I started shedding A LOT in the shower(more than usual.) Also, I was cleaning my brushes a lot and it was hard to keep them hair free (a personal pet peeve of mine.) I looked around my bathroom one day and it hit me suddenly - my hair was everywhere.

Next, brushes started getting stuck and tangled in my hair, which only happened very rarely before using wen, now it happens nearly every time I brush my hair. Just brushing my hair causes it to break :(

My hair length was below my shoulders when I began using wen's products. Last week I asked my hair stylist to cut off whatever she needed to - to get back to healthy hair. She cut off 3 to 4 inches, and my brush still gets tangled and breaks.

I don't know why it took me so long to realize wen was damaging my hair. I am back to using Aveda's Smooth Infusion line; it is a much better product for my hair type and I know this from years of my own experience.

As far as the scheduled shipments and the whole club kit program, 1) I always thought that was lame, 2) I just canceled today so I'll follow up with how that works out.

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Connie-Ron Nielsen
, US
Aug 21, 2016 4:16 pm EDT

I had been using Wen years with no problem then in Nov 2015 I noticed that my hair was coming out a LOT in my brush. At first I thought that it was because I had been in the hospital for about 2 weeks and on a lot of meds for about 2 months afterwards. Wen use to make my hair feel likes baby's hair. Shiny, manageable too Then as I mentioned in Nov 2015 my hair began to fall out. My hair got very dull looking and frizzy, would not take a curl. The only way that I can describe it now is witchy looking. I stopped coloring my hair. My best friend who happens to be a hair stylist looked at my hair and she could not believe it! It looks burned, feels burned and yet with the exception of maybe two/three times I let my hair dry naturally now since November. Since nothing has changed in way I have taken care of my hair, it has to be the WEN. Asked my dr. if It could have been the meds, she said no. As soon as I feel better, I will be getting my hair cut short in the hopes that I will no longer lose anymore hair. We shall see!

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Annie Rowland
Slaton, US
Jun 04, 2014 2:06 am EDT

I used Wen cleansing conditioner for about 6 weeks. At first I thought the hair loss was from a medication I stopped taking about a month earlier. I really thought I was doing something good for my hair, and that Wen would make my hair healthier, and start growing back. Was I ever wrong. I get handfuls of hair every time I wash or brush it. 5 days ago I Googled "hair loss" and found there are so many others like me! I stopped using ii immediately. I have lost about 1/2 of my hair in 6 weeks, and it is still coming out. This has been a very scary experience, and I haven't tried to cancel future orders, return a 3 month supply, or tackle the automatic billing to my credit card yet. From what I have heard from others that will be a nightmare, and may cause me to pull what I have left out! Maybe I should keep the product I have to shave my legs with, would like that hair to fall out!

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Maryanno
Lake Ronkonkoma, US
May 16, 2013 5:42 pm EDT
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I'm frightened to death after reading all of this. Me and my husband tried Wen yesterday before knowing about hairloss. We both had a significant amount of hair come out. My hair was like straw after using it, and I had to put some of the Wen in my hair as a leave in conditioner in order for it to feel normal again. Now I am scared to death to wash with regular shampoo because I am afraid of the condition my hair will be in afterwards. I am returning it all and will never use it again.

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Dreamntaz
San Jose, US
Oct 05, 2012 9:42 am EDT

I knew I wasn't crazy. I use to have thick healthy hair. Have been using Wen for about 2 years now. I have thinning hair and a bald patch at the back of my head. Hmm so sad. We should be refunded at the least.

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Litlisa
Staten island, US
Apr 01, 2012 3:21 pm EDT
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I used wen 5 times in a 2 week period & experienced hair loss
I am so upset ..my crown is thin & you can see my scalp
I feel like I lost a ton of hair just from 5 washes with wen
No one should use this product
It should be banned

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Sara Roistacher
Lakewood, US
Oct 06, 2011 3:24 am EDT

I went to the beauty parlor today and my hairdresser said, are you still losing hair and I say yes, it seems that all her customer that are using wen are losing hair, I am getting a new shipment but I will have to cancel
SARA R October 5 2011

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TJ2011
Sacramento, US
Aug 23, 2011 7:35 am EDT

had the worsdt hair experience EVER! I have never seen so much hair fall out in the shower. It looked like that scary movie "the ring" when the girl comes out of the tv. I only used it twice and was scared to use it anymore for fear I would develop a bald spot. Maybe the commercials should show the sink so we can see how much hair should be falling out after each use.

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BurienMama
, US
May 19, 2011 8:51 pm EDT

Yeah, this stuff is a total scam. Ordered the month supply for $35 back in November and to date have been charged almost $250...I called them and they state I signed up for this 90 day program and that it is very obvious on the website that is what I was signing up for. Um, no, it was NOT obvious - I would have never ordered it to try it out in the first place had I seen they were trying to get $250 bucks out of me! This sucks! And the product isn't that great...I didn't have any hair loss with it the first month I used it, but it just didn't do it for me. In fact, I have 2 boxes of unopened stuff that I plan to try to return. This ### is a total rip off - don't trust anyone these days!

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myminnie
Saddle Brook, US
May 16, 2011 9:26 pm EDT

I had ordered Wen products about a year ago and decided not to use it when I became pregnant and I'm glad I did. I called to cancel and the customer service lady was very rude! She wanted to know why I wanted to cancel be fore I used the product. I told her I didn't want to try anything new when I was pregnant. After going back and forth explaining myself she finally cancelled my order. I've since had my baby and decided to try the product. I have used it for about 4 months now and have noticed clumps and clumps of hair falling out. I thought it was my hormones, but I didn't loose this much with my first baby. I asked my mother who is also using Wen if she was experienceing any hair loss and she said YES! Our hair is falling out in the shower, on the floor, in her our hands and are brushes are full daily. The products does make our hair soft, but it's not worth loosing are hair for it. We are discontinuing the use of this product. I was ready glad to see that others and the same results and made my decesion easier to stop odering this expensive product.

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Paula Reynolds
Rapid City, US
May 05, 2011 5:09 pm EDT

I have the same experience I used it three times and then ordered more. After the third use my hair was so tangled I literally sat there bawling trying to get the tangles out. I finally had to just rip my snarles out of my hair. I even used pantene and several other conditioners trying to get the snarls out. A friend pointed out this link to me and I cried and cried. My hair is beautiful long natural curly hair. Everyone always commented about it. Now it is broken off and horrid. The new bottle is unopened, I ordered it off Chaz Deans website. Im sending it back. Here is a photo of how much hair I lost on the third and final time that I used Sweet Almond Mint Cleansing Conditioner. Im going back to Pantene and Im sticking with it. I am not lying to you this photo is all the hair that came out of my brush on my third use.

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6:25 pm EST
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Wen Hair Care Scam

This is a complete scam! I ordered the product and then tried to cancel the next day. I was told by the customer service department that they hadn't processed my information yet, and it could take up to 48 hours. I checked my bank account that same day and the charges had already come out. I called them back, demanding to speak to a supervisor, which I never got because they were all "busy'. The customer service rep told me that once the order had shipped they could not cancel the order, and I would have to return the product once I received it. However, after reading all of these complaints it appears they don't make good on their promise of refund anyway. I went to the bank (immediately) and canceled my debit card, to make sure they couldn't continue to bill me. However, I'm upset that I paid for this crap that I may never even receive. If I do get it, I'm hesitant to even try it, because of the reports that it causes your hair to fall out and redness on your scalp and neck. Live and learn, I'll never order anything online again without checking all reviews and complaints.

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sdlisamarie
St Pete, US
Sep 14, 2011 8:55 am EDT

Once purchased, you are signed up for automatic payments that are difficult/impossible to cancel. I specifically asked about any additional requirements and/or shipments prior to purchase and was told that there would be none and that I would have no obligation. This is a complete Scam. DO NOT PURCHASE ANY PRODUCTS FROM WEN, VIA TV OR QVC AS THEY HAVE NO INTEGRITY AND DO NOT DESERVE YOUR MONEY. Shame on you Chaz.

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Mrsbllynoel
Shenandoah, US
Jan 03, 2012 3:56 pm EST

My son asked for this for Christmas so I ordered it, now this month I see a charge on my credit card for 44.95 which is not even their monthly amount. I called up and told them I never asked for reaccuring delivery and that I do not even use the product. She told me I would have to cancelle my subscription that I never subscribed to. Then when I get the package I would have to take it to the post office, ask them to do a return to sender with tracking so that I could track the package and then wait four to eight weeks for a refund. Really she then went on to tell me the package was shipped from the post office yesterday. Well hello yesterday was a federal holiday and the post office was not even open so how is that even possible. I am now disputing this charge with my bank and am still waiting on my cancellation email that she said would already be in my email. This company is a rip off and just out to make money. Think twice before you even place an order for just one item.

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ana williams
, CA
May 07, 2012 6:49 am EDT

MY HAIR IS DIRTY AFTER 2 DAYS, , , SOFT AT THE BEGINNING, BUT BECAUSE I HAVE COLORED MY HAIR EVERY MONTH FOR MANY YEARS, SOME DAYS AFTER BECOMES HARD AND BRITTLE, , , I STILL HAVE TO USE OTHER PRODUCTS TO MAKE IT SOFT, ... EVEN USING THEIR MASK WHICH SEEMS TO BE FOR TRATED HAIR! i AM A BIT DISSAPOINTED WITH WEN, THOUGHT IT WAS GOING TO BE THE SOLUTION TO MY HAIR PROBLEM, , , , i WOULD LIKE TO CONTACT SOMEBODY FROM THE COMPANY TO SEE WHAT CAN I DO TO IMPROVE THE CONDITION OF MY HAIR, AS THEY ADVERTISE IN THEIR COMMERCIAL, YOU WILL NEVER USE AGAIN OTHER PRODUCTS AND SPEND LOTS OF MONEY!, , ,

I DON'T THINK I WILL USE IT AGAIN AFTER FINISIHING THE BOTTLE...MAYBE IT WORKS BETTER ON HAIR THAT IS NOT TREATED, MORE NATURAL, , AS FOR EXAMPLE MY HUSBAND WHO IS EXTREMELY HAPPY USING IT AND IT WORKS FINE ON HIS HAIR, , , , , i WOULD LIKE TO KNOW IF SOMEBODY ELSE WHO COLORS THEIR HAIR EXPERIENCES THE SAME PROBLEMS AS i IDO?

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Kat P.
Bloomingburg, US
Sep 14, 2011 9:27 am EDT

I've been using wen for a little over a year now..I bought it through qvc..I have to say I am shocked by the comments here. I have never had a problem at all with any of chaz's products and I have tried four different types. I have bought single shipments and auto shipments, and when I wanted to cancel my auto shipment on the one hair type I didn't feel was for me I had no problem at all. It is a little pricey but when you factor in the cost of shampoo, conditioner, mouse or gel you spend the same per month. Hope this helps. Kat P.

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11:22 pm EST
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Wen Hair Care SCAM

This company along with their product is nothing less than a scam. They trick you into a subscription for their product and when you get the surprise next shipment a month later you have already tried their product and realize that the product is horrible. It leaves your hair dirty and heavy. When you call to get a refund they tell you to ship it back...but it costs more to ship it back then the product is worth. They continue to charge you every couple of weeks and tell you that the return process takes 6 weeks...so that they can charge you more. When I called to complain...and was put on the phone with a manager named Shirley...she hung up on me purposely. DON'T BUT THIS PRODUCT...IT IS A HORRIBLE PRODUCT AND THE COMPLANY EXHIBTS BAD BUSINESS PRACTICES...THEY TRICK YOU INTO A SUBSCRIPTION BECAUSE IF THE PRODUCT HAD TO SELL ITSELF THEY WOULD BE OUT OF BUSINESS ALREADY! NO CUSTOMER SERVICE OTHER THEN HANGING UP ON YOU AND CONTINUING TO CHARGE YOUR CREDIT CARD. THEY ARE THIEVES! BEWARE!

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BigBunny
, US
Mar 16, 2013 4:52 pm EDT

Then don't buy through the company. It's available in stores and has been for awhile.

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4:50 pm EST

Wen Hair Care I hate wen

I have this product for about 3 weeks now. Well after a couple days of using it I started to get the biggest allergic reaction to it! My neck is full of red dots and my scalp is sooo itchy. Sure, maybe not everyone could be allergic to it; however, it DOES make your hair greasy and harder to work with. I can't even curl my hair right because of how gross my hair got. So I stopped using it for about a week and my hair got so much more better and looked prettier from the Dove Shampoo.

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Rachel Lyon
Milwaukie, US
Jun 05, 2011 11:21 pm EDT

I agree. Wen definitely isn't for everyone. I found that my hair was greasy and unmanageable, even though I faithfully followed the instructions and video. I think that Wen is overpriced and overrated.

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6:12 pm EST

Wen Hair Care Bad product

Wen Hair Care makes your hair greasy. I am used to washing my hair every other day, which is what my stylists have encouraged me to do throughout my life, but with Wen you cannot even make it through a 12 hour period without your hair getting greasy. Furthermore, it did not make my hair look any better than Suave does and it adds about 10 minutes onto your shower time.

Furthermore, with every other product I have purchased that has automatic refills, the website has very clearly indicated that my card will be charged the next month. Wen does not.

Finally, with the refill "plan, " the company went from sending me a $30 package to sending me a $90 package without clearly indicating that it was doing so.

In conclusion, Chaz Dean is a bit of a crook who should never be allowed to touch anyone's hair again. He should also probably be sterilized so he is incapable of reproducing.

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STEVIE4444
, US
Jul 11, 2011 2:19 am EDT

FULLY AGREE WHAT A SCAM ARTIST MAKING MILLIONS

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12:48 pm EST

Wen Hair Care Designed for wrong market

I have been using Wen for 3 weeks now; it's the worst hair "cleanser" I've ever used ! Not only does it seem to coat the hair (no matter how well I rinse) leaving it look dirty, but it doesn't really condition my colored hair (as advertised) either. The hair just looks dryer ! Putting extra on as a leave-in conditioner is just *** - hair just looks worse.

However, it works GREAT as a naturally-based dish detergent. Really cuts the grease (probably all that peppermint oil in it). No kidding. Try it, lol ! So at least it wasn't a complete waste of money.

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Indo
, US
Mar 04, 2010 7:42 am EST

Quite simple really. I ordered for my wife and they sent 1 order. After that they charged my 6 times in 1 month and sent nothing and will not return my money. The last person I talked to told me I was a sucker from buying from them and I should have read the internet reviews about Gunthy Reneker before I bought, then they hung up.

I thought Chaz Dean was a good soul but I guess it's not true as he is a part of the scam. Buyer should be aware! Run away from anything with Gunthy on it.

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KenT65
, US
Nov 19, 2009 7:39 am EST

Okay so very annoying, I called to order the 30 day trial to see if I liked the product, you can only lock in the price if you join the membership hence you get sent more product every month.

I then ordered the 90 day supply and I was told that they were going ot charge my credit card $43 and then next month $29 and another $29 payment after that. Also the product takes 3-4weeks to arrive so I then used express mail which would get the product here within 5-7 days.

I checked my bank account and see that they charged my card $103.73 being the total amount for the 90 day product! When I called customer service they were so useless, they couldnt even find me on the system but yet the system charged my card. I was told that my card only gets charged when the product is shipped yet I was charged 2 hours (Sunday) after my order was placed. The order couldnt be adjusted or cancelled as they couldnt find me on the system! RIDICULOUS!

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Jay
, US
May 26, 2010 3:26 pm EDT

First off the piggyback off of publisher clearing house apearing to be one of the same second the make it seem like there layway is a system where you are paying a monthly bill like a credit card but once they get your first payment thats when they spring the old when payment is in full that when you will get your merchandise to me thats the same thing as a scam and iam going to my ag with this and believe me i will let as many on liners no to stay clear of your so called sweepstakes and any thing else that bears your stamp!

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Gloriab
, US
Apr 22, 2011 12:20 pm EDT

Purchased Wen in Oct 2017. Received initial order-fine. Had to call in Jan 2017 to see if I had another order coming. Received 2 bottles of shampoo, 1 condtioner and 1 hair balm, which they charged me extra for. So through March of 2017 they have charged me $207.73. That is all the product I have received. Have e-mailed them to complain, to no avail. I was able to cancel my account-thank goodness. Good product but too expensive for my tastes. They also told me they had sent out an order to me in March-which I have not received as of 4/11/2017. I hate being lied to!

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IngH54
, US
Dec 29, 2009 8:56 am EST

I placed an order for wen on wed and just a few hours later had an emergency occur which caused me to cancel my order to have my money refunded. i was told that my cancellation was sent to a supervisor, well the next day i check my bank account to find out that my money had been refunded, so at this point i think everything is okay.well today is saturday and i go to withdraw money from my account to find that my account is in the negatives, because this company decides to withdraw my funds again and send me the product anyway.Wen's customer service has "no record" of me cancelling my order. so now i must wait 4-6 weeks for it to arrive then i have to go through all the trouble of sending it back, then i have to wait for them to recieve it in order for me to recieve my refund! I am so pissed off, these people dont know how to do their jobs correctly therefore causes everyone else to literally have to PAY for their mistakes!I have never heard of such CRAPPY customer service! Better Business Bureau will recieve my compaint.

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skippy554
Lakewood, US
Feb 17, 2012 5:32 am EST
Verified customer This comment was posted by a verified customer. Learn more

Gloriab... It sounds like you were sold a 90 day supply the first time and then received a 90 day replenishment which is normal for the auto-ship program. Each 90-day shipment would be billed in 3 monthly payments with a shipping charge on one of the payments and the total cost for a 90-day supply is around $100.00. So, it doesn't sound like you were ripped off in this case, unless the salesperson didn't make it clear what you were buying.

I sold Guthy products for awhile. My customers always understood the auto-ship program and I never upsold to a 90-day supply without the customers understanding there were 3 monthly payments involved. Although, we were never able to match the sales of the folks in the foreign call center no matter how hard we tried. I would have to suspect it's only because they're deceptive at the time of the sale. There's really no other explanation. Sorry you had this experience. But, at least it looks like you did receive the products you paid for.

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Y.I.S.
Mt. Vernon, US
Feb 01, 2012 10:21 pm EST

I TOO ORDERED ONLY ONE 30 DAY SUPPLY. OR SO I THOUGHT. CANCELED MEMBERSHIP ( WHICH I HAD NO KNOWLEDGE OF) BUT NOW HAVE TO PAY MORE TO SHIP IT BACK. PLUS ADDITIONAL FEES OUT OF MY POCKET FOR NEW CHARGES BECAUSE OF THEM. I WAS DUPED INTO MORE CHARGES I DID NO AUTHORIZE. SO BYE BYE WEN. THANKS FOR NOTHING. THE 30 DAY SUPPLY MAY NOT HAVE DONE ITS JOB BUT I CANNOT AFFORD MORE CHARGES AND TO BE LIED TO.

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V. Elizabeth
Leicester, US
Jan 20, 2012 8:25 am EST

BOA will refund anyone's fees, I happen to agree with the previous posters. If your child support is routinely late you should not be writing checks for funds you do niť yet have. Especially considering checks are electronically drafted these days and your deposit has to be manually entered. I happen to know that BOAT deposits ACH on the day specified by the issuer as my checks have been direct de
posited on my payday every two weeks for two years now.

Filing a frivolous complaint based on your own irresponsiblesibility is exactly why you got trolled. I'm not always happy with BOA. But in this circumstance you were the one
at fault.

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Domawa
Omaha, US
Mar 28, 2010 10:05 am EDT

I had the same trouble with their mineral make-up system. They don't tell you on the commercial that they keep sending you crap every month and keep charging your credit card. Good luck trying to get a refund--it took me about 6 months of tracking my VISA and about half a dozen phone calls before I got my money back.

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OCGirl
Mission Viejo, US
Mar 04, 2010 8:49 am EST

Call Chaz Dean Studio, in Hollywood, CA. He is the developer/owner/stylist for the product. I order mine directly from the studio and have never had a problem. Call them and complain. They should be able to resolve your issue or help you out.

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10:26 pm EST

Wen Hair Care Scam

I had my boyfriend buy me the 30 day supply of Wen for me for our anniversary. I tried the shampoo and it was terrible. It made my hair feel dirty like it didn't even clean my hair. I gave it two more tries and it still made my hair feel like it was never washed. Over a month later I got another Wen kit at my door. I thought it was a mistake or something because it didn't show up as charged on the credit card. Two days ago I got another kit. My boyfriend called the place and told them that we only did the 30 day supply and they told us we did the 90 day supply. I know for a fact that we only did the 30. They still ended up charging us and we ended up spending more to send the *** stuff back. Wen is a complete scam! Their products suck too!

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JadO95
, US
Nov 24, 2009 7:28 am EST

I am very disappointed in the advertisement of the wen product. I purchased this product on the television through Gunthy Renker. I was told when I purchased this product that I would be getting a shipment every 30 days for the price of 29.95. When I didn't get my next shipment after 6 weeks I called and they told me that I would not be getting a shipment for 90 days. I cant imagine that this product could last 90 days as I have shoulder length hair and my supply last me 6 weeks. I used the exact amount of pumps that the bottle read. I have been trying now to get a refund and I have gotten no help. A very dissatisfied customer.

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Metalmike
, US
Feb 17, 2011 2:51 pm EST

II boughI bought the WEN hair products while watching QVC. I have long blonde hair with a frizz problem. WEN products did not help at all. I followed their instructions. I sent WEN a nice e-mail asking for assistance about 2-3 months ago. Still no reply. So I did some research and saw that a real professional hair dryer could take care of the problem. I used Pantene shampoo and conditioner and used my new hair dryer. I will say, I am finally happy with the results. I'm not sure about any other dryer, but I bought the SEDU REVOLUTION professional 4000i model. It is pricey, but buying hair products over and over that don't work will cost you much more. My hair dried so much faster and hardly any frizz. I just got the dryer last week. I am happy with the results. I hope this helps people. I would not recommend WEN hair stuff to anyone.

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Eclipse8283
, US
Feb 07, 2011 1:38 pm EST

After using this product my hair appeared extremely oily and weighed down. It was so embarrassing it had to be immediately washed. Once washed away for over a week I had to repair my hair from damage. My hair was healthy and beautiful before. I just wanted to give this product a try. In fact, my before was a million times better than the after. After using WEN my hair was unmanageable and appeared damaged for a week. Now I have control of my hair again and will keep the gimmicks out of my shower from now on. It was a Joke! And not to mention how expensive it is. Can they really be serious? They should really put more money into getting there product right instead of the misleading commercials and what they pay "actors".

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BurienMama
, US
May 19, 2011 8:53 pm EDT

Totally agree - this is a total scam. Will end up paying about $250 for this 'deal' I supposedly signed up for when I ordered the 30 day supply for myself back in November. The stuff sucks and this is so lame that they take advantage of people like this!

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12:19 pm EST

Wen Hair Care Bad customer service and products

Wen hair products do not work any better than any other hair product I've used. It actually started to make my hair look worse! I received a free sample through proactiv, just pay shipping and handling. I called to cancel and they had already sent me another box but it cost 90 dollars! I never agreed to this or wanted this. No one informed me of this when I called to order my sample for just the shipping. I can not stand places that do business this way, like they try to sneak things in and think you'll be too lazy to do anything about it. Well I canceled and had to shoot through hoops to get the representative to tell me what to do to get my money back. All they do is ignore what the customer is saying and try to talk you out of sending it back. It's a crappy product! too expensive for what it is! They finally agreed to cancel and remove my card. A few weeks later I see they charged me again! I understand I had to pay for the other one they sent (even though I didn't agree to it in the first place) and I would get my money back when they received my return. But for them to tell me I would not be charged anything else and they still did! I have to wait another 4 to 6 weeks to get that charge back too! Their way of business is ridiculous. They try to get money where ever they can!

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3:18 pm EDT

Wen Hair Care Deceptive advertising

I saw WEN hair product ads everywhere online. I was excited about using an organic product line to repair and restore my damaged hair. When I ordered, I was responding to an ad offering a 30 day supply for $29.99 + shipping and handling. see below between the double brackets [[ . . . ]]

[["Wen Hair Care 30-Day Supply

See the difference WEN can make for your hair in just 30 days.

5Wen Hair Care 30-Day Supply

WHAT'S INCLUDED

QTY SIZE ITEM

1 12 oz. Cleansing Conditioner

1 2 oz. Styling Crème

1 2 oz. Re Moist Intensive Hair Repair Mask

BONUS ITEMS

1 10 g. Texture Balm

1 Wide Tooth Comb

Created with a perfect balance of ingredients, Wen helps you say goodbye to bad hair days!

5Wen Hair Care 30-Day Supply

Our 30-day Introductory Kit comes with Cleansing Conditioner, Styling Crème, and ReMoist Intensive Hair Repair Mask!

You'll also receive TWO FREE BONUS ITEMS: Wen Texture Balm and our Wide Tooth Shower Comb"]]

NO WHERE IN THE AD or in the ordering process - was it mentioned that this would be RECURRING ORDER. It was only when I noticed a second charge on my bank statement - that I called their order center, only to be told that the order process did advise me this would be a recurring order. I don't recall seeing or agreeing to that . . so it must be well hidden!

I told the rep that I wanted the order canceled, he said in order to get the "discount" for the 30 day supply, the recurring order was mandatory. I repeated that I wished to cancel the order. He than said that 3 additional shipments had already been approved, including the one for which I had just noticed the charge to my account.

These charges are executed one month at a time . . how is it NOT possible to cancel the charges and future shipments?!

I have subsequently canceled the debit card on file for my WEN account order and will advise friends and family to NOT try this offer. The rep also said that these type of products are not available anywhere except through WEN - which is ALSO NOT TRUE. My sister later told me about an organic product named "no poo" - available through her hair dresser, locally.

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RobsKitten
Sheboygan, US
Dec 10, 2010 9:13 pm EST

I have been using Wen for 6 months and LOVE the products. The auto-ship was clearly listed on the invoice in the original shipment including the exact date of the next shipment. I did call to cancel my auto-ship with no hassels at all due to the fact that I prefer different products than offered through Guthey Renker. You can find wonderful deals at QVC or directly through Chaz Dean. I highly recommend all the Wen products.

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