Wells Fargo
reviews and complaints

We recently received a 30 day sale notice. There wasn't any previous notification. Granted the situation should have been noticed by us.
We submitted (faxed) a power of attorney to them which they disapproved. A Wells Fargo POA packet was then dispatched by regular mail on the 23rd of March which still hasn't been received. Every time we call to learn what the delay is we get "well it was sent give it more time". Well it's had enough time. The person named on the power of attorney needs to be able to speak with the peons within the Wells Fargo bureaucracy.

Quit dragging your feet.

We have since submitted a loan modification packet. Faxed the evening of March 29th. I hope they aren't as slow processing this information.
We want to get this figured out.
We Can get back on track.
If only we are given the chance.

My Name Terry Murdoch. I have mortgage loan that should been paid off by now . I have recently discovered that my loan, with wells Fargo ending in 6562, has been has been extended for another 15 years without my permission or consent. This action is fraudulent and want my name removed from loan. This loan was taken over by an x wife and no permission was given for extension.

To whom it may concern and I know you really do not care what I have to say. I have been a loyal customer for years. I was with Wachovia long before Wells Fargo took over. Today I tried to use my debit card and it was declined. I called the 800 number on the back and was told it was cancelled due to missue and I would need to go to a branch to fine out more. I went to my local branch and was told it was cancelled due to excessive overage fees. I have had many overage fees and have paid all of them. I was told I could never have and debit card and again. Why was I not given a warning about this? Totally blindsided. Which was not fair. I am going to tell everyone that will listen and go on every social media site I can find and let people know just how horrible your bank is. Every business that will listen that banks with you I am going to let them know. You don't care about people. All you care about is the almighty dollar. Now I have to close my accounts and find a new bank. That's alot. I have bills I pay with that debit card and now I can't even get a new one. It is true there is no more customer service just mega banks.

Ziying Wu
[protected]@gmail.com

Customer Service
Wells Fargo

March 30, 2016

Dear Sir/Madam,

I am writing today to complain of the poor service I received from your company on March 30, 2017. I was calling for customer service regarding our credit card activation for international [protected]@ 5:44PM Central time using [protected] on that day.

The guy who answered the phone was extreme rude and sarcasm. We are your costumer and not other ways around. When we tried to ask the his name and Wells Fargo contact information, he handed off the phone without apology and give us a chance for ask questions.

I am most annoyed by the conversation. My impression of That Wells Fargo Company has been tarnished, and I am now concerned about how my existing business is being managed by your firm .

I trust this is not the way That Wells Fargo Company wishes to conduct business with valued customers—I have been with you over 10 years with a few accounts in Wells Fargo and have never encountered such treatment before. I would welcome the opportunity to discuss matters further and to learn of how you propose to prevent a similar situation from recurring. I look forward to hearing from you.

Yours faithfully,

Ziying Wu

I am a US citizen, retiree, living in Portugal. I was never told by Wells Fargo that I need to submit a W9 form, but did send one several years ago, on the advice of my tax advisor.
Reasons given by Wells Fargo employes on the telephone:
1. There is a new law, requiring the submission of a W9 form every year.( So I sent another W9 form a couple of weeks ago.) (I am unable to verify this claim.)
2. I did not receive a minimum distribution. (not true)
3. I did not return the Required Minimum Distribution form.(The form states on page 2 that you must submit the form only if you wish to make certain changes)
4. My address is incomplete. (The only information missing is a phone number, which I give on the phone every year, but which apparently does not go into the computer, as it is a foreign number)
This year, for the second or third time, after phoning Wells Fargo about the problem, I received a 2042S form, mailed on March 13th, 2017. Nothing is posted online.
I am still waiting for my 1099R form this year, after 3 phone calls, beginning in February. It is now March 30th. This problem has continued for several years.
Please help, as I am getting desperate.
Vera Land SSN [protected]
[protected]@yahoo.com

March 27, 2017

Just three weeks ago we had a roof replacement completed, and submitted the paperwork to the insurance company to get the final check. One week later we closed on the sale of the house, and the loan to Wells Fargo was paid off. I just received the check from the insurance company and it shows Wells Fargo as a joint payee.

I went into Wells Fargo local branch and they refused to endorse the check because they no longer have an interest in the property. REALLY? There is no risk or downside to Wells Fargo to provide a simple endorsement to allow me to cash the check. Now there is going to be a lot more time spent by me and by my insurance company to reissue the check, because Wells Fargo refuses to do this simple thing.

They have no thought or consideration for their customers; I feel like they are just trying to make things as inconvenient as possible.

I live in Pearland, TX. The Southlake Subdivision. After paying a monthly mortgage of $1, 926.97 for the past year, I was informed that beginning May, a month from now, my payment is going to increase to $3, 222.72 due to a $9, 959.04 shortage in my escrow account. What the what?!? Is this legal? This is the second time the escrow has increased leaving me with a shortage. Last year the escrow shortage was a whole lot more manageable. This year, thank God I'm able to work through it or I would be needing to be finding another place to live. Aka, Foreclosure! Are taxes going to increase every year? Is there going to be another seismic shake in my escrow account that's not in my favor?

I am familiar with a young lady who is the " employee of the month " at this particular Wells Fargo in Safeway off of 115 named Alana. She was not very helpful to my sister in law, whom I was there with. My husband used to have an account with her then closed it because she was not helpful. He then continued to go to that bank for his work to pick up money every other day. He stopped working there and about a week after, my husband and I went into the Safeway, where she stared at us together in shock and awe. Apparently, there was some inappropriate flirting between the two of them prior. Now, every time I go to that Safeway, I am being talked about where I can hear it, I'm being stared at ridiculously, and it's very uncomfortable. She has all the people that work in the bank staring and whispering. I don't know if there was more to her and my husbands relationship, but I assure you, from what I know, there is definitely something else going on. If I can't resolve my issue here, I will take it higher up. Thank you for your time and patience. Erica Kupihea

I received my bill to renew our box, we personally went to bank at 601 Us Hwy N Ponte Vedra Beach, Fl 32082, we told them we no longer needed box but have lost the key. They told us not to worry and to keep looking for key. Next we receive a notice we were gonna be charged a late charge again went to bank and talked to two gentlemen at the desks, they told us don't worry just keep looking for the key. Then we get a letter saying they are going to break into the box. I called and talked to Rafael, who said he needed to go higher up to handle and would call me back, I also wrote them about the problem and how the bank told us to handle. I got no response from Rafael or letter, I emailed again no response. Now we understand they broke into the box and we owe $220.00 to get our belongings back, which I don't believe they are returning everything we left in there. Again I called and talked to Rafael who said he can't help us with it although letter said to call them at branch and now we owe $325.00. I believe we are being taken advantage of due to our age I'm 67, also I believe they have treated us like this to up the charges and increase their profits.

I attempted to address my Wells Fargo account, but was unable to get to my account because of persistent attempts by your company to get me to fill out a questionnaire. Even with attempts to not answer the questions (black X in upper right hand corner of box), I was sent to this group of questions. Since it was unavoidable, I answered the questions, but was unable to access the account without taking one of the free gifts. I do not want a free gift from you.. I still could not access the account. I called your number on line and after several min of waiting got a human. They were unaware of this questionnaire and transferred me to online services. They were unaware as well. Both were very helpful. Following more directed questioning and a search by William (the online employee) he did indeed find that I was correct and, he is to take that nonsense off of my line.
I believe that you earn enough money both as a large banking system protected and supported by the US as well as numerous documented and recognized felonious acts, that you do not need this obstruction to your customers who have stuck with you through these nefarious acts.
1) Please stop this unwelcome and intrusive obstruction
2) Try your best to let your employees know something about the business and policies that impact your customers.
Wasted time: 1.5hrs, date 3/17/17

I spoke with a customer representative in reference to removing my work number from the contact list. My co worker was contacted and it was quite embarrassing to have my co worker relay a message to me while I was out of the office. I do not want my place of work to know whats going on personally with my finances. Once that was cleared up the representative informed me that i had a payment that was 87 days past due. I needed to hang up because i was pulling up to a place of business. The representative refused to let me hang up. This is the third time i have been bullied by a representative to make payments on my accounts. I am experiencing extreme financial difficulties. I want to make on time payments but i am unable to at this time. So persistent calls all day and night on my work and personal phone does not help me make payments. It is a form of bullying I will not tolerate representatives disrespecting me and bullying me into making payments that i just plain cant afford to make. Im not sure who to speak to about this but i will let my social media outlet know of the lack of of respect and concern Wells Fargo has for its customers . I hope someone reaches out to me promptly

Melinda Audige
[protected]

Wells fargo bank called me and said that my request for application had been refused and my reply on the grounds that it was refused was because I was not a permanent resident and because I had "debits" not necessarily with wells fargo. But I did not open any calls for a complaint about application and I only have a passport, how do I have debits or debts with the country? I felt embarrassed that I have the tourist visa and I do not have a document to be with debt in the country.

At the end of January my car was stolen. My insurance company was notified immediately and began their process shortly after. 15 Days later, my car was found in a police pursuit which ended in a manner that had my car deemed totaled. As soon as I hung up with highway patrol informing me about my car, I called my insurance company and contacted you shortly after. In this time, I was being very proactive in trying to see what it was I needed to do. Nothing was mentioned about me having to start the claim for GAP insurance until 9 days after my car was found. I completed the claim that Friday evening and talked to customer service with you, my insurance company, and the dealership from where I bought my car. The dealership tells me they are normally the ones to initiate the GAP claim. During all this time I stayed calm. I got very frustrated talking to your company, insurance, GAP insurance, and dealership due to everyone giving me different responses. I call one company they inform me I need to talk to another who tells me to talk to the company I first spoke with and then another company when I told them I talked to the first suggestion. I called each company many times, most being more than once a day. I was trying to gather paper work to complete the claim just to get a statement of some sort to bring home a new vehicle I am now leasing. It took an entire 7 whole days to get this paper where I got it from the dealership and it was the last day for my rental to be paid for. During all this time, due to lack of communication, lack of response, lack of response to questions that were useful, and big lack of competence, I get notice from the GAP insurance company weeks later (approx. 2) that I needed 2 more documents. The next day, I get a letter from your company stating I need 2 completely different documents that were stated in first letter. Before I got the chance to call, I receive a phone call from your company stating I still have to pay on my loan. I inform I cannot afford to make 2 car payments when this matter should have been dealt with already. I am told I can deactivate auto pay and pay at my convenience and contract says I should continue paying. In all aspects, I agree, I would continue to pay, but because of the lack of competence and everyone giving me the run around because they do not want to do their jobs, I strongly disagree. This matter should have been taken care of by the people who are responsible to do their jobs regarding this. I do not know what sort of documents I can attach, but I am sure you would be able to listen to recordings of all my calls with your company. I am not asking for a refund, I am asking you do not make me continue to pay on something I cannot afford with a new payment on my hands when I took the initiative and tried gathering information from the start. I went through the nightmare of my car being stolen by drug addicted felons, why is your company punishing a customer that has never missed a payment and never had a complaint until now. I am being screwed over big time when I was trying to make sure EVERYTHING I could do to help was getting done. It is not my fault your company cannot communicate with other companies involved and none of the companies seemed to be competent enough to do their jobs unless I called every 5 minutes. Car insurance got their stuff done quickly when I started calling 3 times a day. Why is it that your company is screwing over someone that had not only been through this nightmare, but was offering to help any way possible to gather any information needed. More than 21 business days has gone by since I submitted all documents I could gather and had other involved parties aware of needed documents to send to you. If I took the initiative to call and check the progress and see what I needed to do even though I was informed the dealership could handle it, the LEAST you can do is hold up your end and realize you are the ones that are part of the screw up here, not me. Get it fixed or I start just going up the chain until I get answers and I stop getting screwed over from lack of competence

In 2013 I purchased a vehicle via Car max and was financed with Wells Fargo Dealer Services, I purchased GAP insurance with the loan In 08/16 I was contacted by Wells Fargo who offered me refinancing at a lower rate.

I refinanced my vehicle over the phone and was advised that my GAP coverage was included. My vehicle was in a accident and recently deemed totaled. I was just advised by Wells Fargo I no longer have GAP coverage. I was advised my GAP was cancelled when I refinanced the vehicle and the money left in the GAP was forwarded toward the principle balance.

I was never informed about my GAP policy being cancelled and was mislead by the Wells Fargo customer service rep who refinanced my vehicle.

Everytime I come into your bank in Lincoln City there is always a line because only 1 teller is helping customers while 3 others our on there phones eating pizza. it took me 25 mins just to get a cashiers check. The one teller who was nice and working was named Tanay and she was wonderful. the other ladies were talking loudly about what food they were craving and how they were planning on ordering sushi while there is a line at the door. Very unprofessional

1.) Don't make promises you can't keep. Such as calling me back.

2.) Lengthy holds at the branch level. I am tired of being placed on a hold or not getting an answer.

I came into the Destin branch today and withdrew some money on my lunch. I asked if I could turn off my debit card and have one mailed. Customer service was busy but I had an hour to get lunch, gas, and get cash as I didn't have a card. I asked the teller to have someone call me since she verified me in person with my ID. I was told customer service would, they did not. Then I called later and was told that since they couldn't verify me over the phone to call customer service. You saw me in your branch with ID in hand. I had the same mailing address on file for it to be sent to. Ask some questions first and then decide what you can do for your customers you close at 4pm. I work in banking there is no way I can see you in a branch. Work with your customers.

I believe this branch is violating the EEOC. I have been applying to this branch for about six months and they have had no openings. when a opening was acquired seems they weren't hesitant to hire a female. I feel they are hiring based on "sex" as all of there tellers are females other than a personal banker who stepped down. I am very motivated to get in a banking career and have been a customer for seven years. I find it very weird when the branch manager is quick to see I don't have a credit card and will have a meeting with me to try and sell me there products. This approach is not efficient considering the recent scandal the company has had. It would seem nothing has changed from the looks of this branch, as each branch individually represents "Wells Fargo" as a whole. I would like for the company to take action as there are many other branches that I'm sure are violating EEOC.

I applied and received the Visa zero percent interest card approx. 60 days ago with original application with request for balance transfer for american express. I never received the balance transfer, called x 5 phone calls, I was told transfer request was missed and they would have to send a check, next call I never recieved they said they could still do electronic, 3rd call told check sent 12/20/16 never received and another call 1/19/17 supposedly form to stop payment and restart process, 2/18/17 5th call never received form, still no check or transfer occurred and now defeated the purpose of no interest and balance transfer option. Very odd that I recieved a invoice for my 3 purchases yet none of the above transactions were able to be recieved which leads me to believe they were never sent or followed through on. Today 2/18/17 I was on the phone for over 36.46 mins. and when supervisor Vicky came on line I was asked to hold after another 8 mins. I hung up. I have had my mortgage through Wells fargo for 15 yrs. and this is the worst customer service line of provider that I deal with. I obviously made a mistake in thinking that Wells Fargo could be trusted to offer what was advertised and promised at time of my credit card applicaton acceptance. I have been unable to get resolution on a basic function of balance transfer for 60 days. I beleive I am due a apology, and if I had the opportunity to switch providers for my mortgage I will take also switch providers for that due to you cant get your act together. I will be closing my zero percent visa card if I do not recieve resolution by 2/20/17 with a balance transfer to orignal request.

Wells Fargo Insurance Claim Check department is the most inept group of clueless people that must walk the face of this Earth. They are more than useless at helping the homeowner get the correct paperwork to them - and they are SOOO pedantic about every tiny detail, even if the information is correct, but would require them to turn a page! The do not tell you that your documents are discrepant until you request a payment that could be months after submitting them. They do not care one bit that you may be without a home or have little children that are disrupted and that their prompt service could make such a traumatic experience such as losing half your house to a fallen tree - within 3 feet of a 3 and 9 year old - a somewhat less devastating experience. Each call to them usually takes an hour or longer and normally requires two to three managerial escalations to reach someone that has somewhat of a clue on how to help you. I am horrified that my mortgage is with them and for this reason alone I am considering refinance with another bank. I never want to have to experience this stress again. They win the prize of WORST customer service E.V.E.R.!

My husband and myself have two mortgages with wells fargo starting in 2004... Our payments on both properties were never late.
In october 2012, superstorm sandy devastated one of our houses. We maintained 3 insurance policies... Flood, homeowners and loss of rental income. Well, after attorney fees of $41, 000, we received a balance of approximately $56, 000.00 in which wells fargo has had the money in their possession for several weeks advising us the decision is with "the investors" and they will decide when and if they will release our money. We sent all the requested paper to wells fargo.
We have called and spoke with j. D. "specialist" for several months... Than derek "specialist"... Than mia "specialist"... Than amy "specialist"... Than brian "specialist" than transferred to cassandra who advised us she needs a couple more weeks to look over our paperwork. She also advised us that wells fargo wants to put the check in our name and the builder's name... Why? It is our money, and we battled for over 4 years, and now wells fargo wants to tell us how to dispense our money? Our money is being held by wells fargo for their own gain... We are not receiving interest, but wells fargo is. I wrote a letter to wells fargo stating our displeasure and abuse wells fargo bestowed upon us, and wells fargo hasn't even had the decency to respond.
Many specialists with titles only... And no answers.