Wells Fargo
reviews and complaints

I had purchased a condo in January 2008 at an interest rate of 5.875%. My original mortage company had sold the mortage to Wells Fargo, and they have been servicing it for about 6 months now. Last month, I responded to an ad that Wells Fargo ran for a NO FEE refinance, that would bring my rate down to 5.25%. I thought, this is a no brainer, especially since Wells Fargo already has my loan in their possession. Well, after dealing with an appraiser who came to my place, and several customer service people over the phone, I was told that my property did not qualify for this program and I was declined - apparently too many units are still outstanding, and you need to be over 50% sold! Needless to say, I was furious! After all, Wells Fargo already picked up my loan and is servicing it, and I have great credit and financial background!

No wonder why Wells Fargo had a record quarter!

Obama - I hope you are watching! Another example of the consumer getting screwed...

I had refinanced my 2006 Honda accord through Wells Fargo when I should have left it the way it was.I thought it would save me money because they paid the loan off which was 6 %, and they gave me extra money to do what I needed with since I had just purchased a new home and could stand for some cash. Unfortunately I fell for it and was left with a 15.99% interest rate that at this rate I will never payoff ! I wish the government will step in on this because WFA are getting over and no one is helping us consumers. something should seriously be done about this. I tried to trade in my car and because it was appraised at 14, 000, and I still owed 26, 000 on it thanks to the outrageous interest, I was unable to get financed because I am so upside down.

Got Ripped Off!
Lies from Sales Reps & Processing & Servicing!
Poor Customer Service throughout the Loan Process at Wells Fargo Home Mortgage!
Don't Use Their Services, No Cost Refi is a Lie at WFHM!
Wells Fargo Does Not Represent Any Quality or Ethics in Banking!
Please Tell Everyone You Know About This, maybe they can save their home and the pain of what happened to me :(

On Saturday 03/28/2009 approx. around 5:00 p.m. and 5:30 p.m.

I just came back from the Maplewood library using their Wi-Fi to log on to school and complete assignments where the time and date will verify this in which my sister and I were parked in her van with my 5-month-old daughter. When I finished my sister parked in her van outside across the street on Trailwood Street and faced westbound. We talked in her van for about 10 – 15 minutes outside my home across the street. We saw a man in a white car, which had parked four townhomes away from my home; he faced Eastbound on Trailwood Street. I mentioned to my sister that it looked liked he was staring at us in her van. I saw him speak to a resident whose house he had parked directly in front of, so assumed that they knew each other. The whole time while we were at the library my SUV was parked in front of my home, in front of my daughter’s window facing Eastbound, in my parking spot facing Ashley furniture.

After we finish talking about our plans for the night, I then walked to my SUV got out a couple of CD’s to give to my sister then walked back to my house to change my clothes, bring my daughters stuff back to my sister van outside. I then walk over to my SUV got ready to park in the garage since I was not coming home for the night or very late, to go bowling dropping my daughter off at my mother’s house and Shavonne leaving her van parked in my spot since someone from her work was picking us up.

I then get into my SUV and start to do As I a U-turn, I then noticed that the guy in the white car has pulled up right next to my car, so did a friendly wave of “I’m sorry” and moved up to allow him to pass.
I looked over my left shoulder to see if he had enough room to get through, I am doing this, he passes and then drives around and hits his car into the back of my SUV which makes me hit my head on the window.

He strikes the back of the SUV for a second time. I am thinking I have no idea who this is and “never” saw him before or knows what he wants. So I drive onto the curb and onto the grass and he then follows and hits the SUV for a third time. I then start to panic since all of my belongings are in the van with my sister, including my purse with my cell phone so completely stop the SUV hoping someone calls the police as he is doing this. As he hit me, there is actually a teal car full of people, who was behind his car when he struck the SUV. As I stop driving, the guy pulls to the front of my SUV and his car and my sister jumps out the van and goes between the middle of our vehicles since we both have stopped and she starts screaming, “Why are you ramming into my sister?” The man in the car does not say anything still.

My sister then tells me she is calling the police and for me to do another U-turn turning around again to head towards Ashley Furniture go into the garage for safety until the police arrive. As I do this, in the meantime he hits her body with his car in the attempt to follow me, which I did not witness.

As I’m going around the whole complex I looked in my mirrors and seen his car flying down the street doing approx. 40 mph in attempt to catch up with me since I had a head start.

I come to the end of Trailwood and trying to make it towards the garage reasonably but knowing there is kids around I just stop and think of what to do. He then rams my SUV for a fourth time from the back. At that time, my sister meets us again at the dead-end of Trailwood opposite from Ashley Furniture. There is another witness who is jogging and a call for help but she states she doesn’t have a phone as she is saying this the guy then rams me for the fifth time and then one last time cornering me in and trapping me so I couldn’t leave.

At that time, my sister had driven to where we were and asked again “what do you want?” he finally rolled down the window and stated, “I’m the repo. guy, you know who I am!”.
I then confirm his answer by saying “you’re the repo guy? Why didn’t you say that in the first place and I never saw you before and when I came to and from my SUV earlier why didn’t he identify yourself then?
My sister then screams you rammed into my sister and you physically hit me with your car and you left the scene of the accident twice; “don’t move the police are on their way”.

The guy’s response to me was “give me the keys to the vehicle”.
I then told the guy “I’m not going anywhere I just need to get my daughters stroller out of the truck and a few garage bags. The guy stills doesn’t let me leave but demands the keys still. I then ask the guy if the woman that was in his car if she can come with me since he didn’t believe that I was going to return outside with the SUV. He finally agrees to this and she enters my SUV and backs up his car so I can drive again.

While the woman was in my car I asked her why didn’t they identify themselves when they saw me go into my SUV, walk back to my sisters vehicle, then enter my house where I spent about 15 minutes changing my whole attire inside. Then walking outside to give my sister my daughters belongings then go back into my SUV doing a full u-turn in the “same” direction facing Ashley Furniture on Trailwood and why did they park so far away and didn’t knock on the door when they knew I was the owner of the SUV demanding the keys back.

The woman’s response was “the bank tried getting a hold of me and my family wouldn’t answer the phone when they called”. She also stated that they were looking for me since January 2009. I started crying saying this is insane and told her that she had obviously has my address and I park my car outside all the time they could of just towed it rather then put so many lives in danger just to get the SUV back just to get paid a couple hundred of dollars even if that”. She had no response but a simple shoulder shrug.

When I drove up to the underground garage, which the entrance is the same as the exit, he follows which he isn’t supposed to do since I signed a contract agreeing that no one who isn’t on my lease is authorized to enter not even my own visitors. When I got to my stall, the guy then corners me in where I couldn’t back out or barely get in and out of the vehicle since I was parked slanted. I managed to wiggle out, went to the back of the truck, and started unloading the SUV putting my belongings on the outside of my stall.

At that time, the guy gets out of his vehicle and demanded the keys still and my sister starts to shout for me not to give him the keys until the police arrives. When I went to the vehicle, the woman followed me but went to the passenger side of the door and I was at the driver’s side. I reached over, still standing outside of the SUV, I put my hand on my keys trying to get it out that’s when the lady put her hands on top of mine trying to take them from me which contained all of my keys that were on my keychain including my house keys. This is the “only” time we refused to give back the keys since I did not want them to drive off with the SUV “until the police arrived”. Therefore, if they did, we would not have any solid evidence.

My sister then runs over to my side trying to get the keys too and the guy tries pulling it from the passenger side. Therefore, we all playing tug of war with my keys in which the woman and the guy actually break off the keychain leaving the SUV’s keys in the ignition and the key dropped somewhere on the floor. The guy holds my keychain and states that he isn’t giving it back until he receives the SUV key. Crying even more I show him my hand in which my left hand was slightly puffy and my right hand, wedding finger was dripping blood from a torn/cracked fingernail and a little cut that I received while trying to get my keys back.

Then the police comes arrive and takes down "not even half of the story" they write in the report!

I've had a loan with Wells Fargo for my car since 2003 and it's just about to be paid off. I've been pretty much on time with my payments. Sure a couple of them ran a little late, but never more than 30 days past due. I sent a request for the payoff amount a couple of months ago to see what I owed. And the next bill showed I owed about $2, 400, which was the payoff amount. I paid my normal amount of $540. Then the phone calls started. I asked them why they're calling me because I paid my bill, and they said "you still owe us $1800" because that is the final payment. I told them I couldn't pay that and I'd pay my $540 like normal the next couple of months with the final one being in June. They said that'd be fine.

A couple of days later, they're calling again. I ask them why, since I've talked to them about this already, and after being on hold for 1/2 for the guy to "research my account" they said that's fine, though I might still get phone calls since it's not the final payment.

But then I get phone calls like last night where the person, talking in a very demeaning tone says "Sir your payment is 8 days past due, we need the payment now or we will repossess your car". I'm like "excuse me?' and I tell them what's going on. And they said they can't do that because I ran late a few times a couple of years ago.

They have the worst customer service and are borderline harassing, calling after 9pm. If you get a car loan, just make sure it's not from Wells Fargo, because they are the worst.

Historically I pay amounts of $10.00 to $30.00 over my minimum monthly payment. last month wells fargo auto finance only charged me the amount of my minimum monthly payment minus the amount I have paid over my minimum... when I questioned why they did this, they would not give me a straight answer... instead, they chose not to pay interest on the amount that they received in excess of the minimum and my principle remains unchanged... I have never experienced this w/ any other auto finance loan in my life (and I have had more than just a few in my lifetime)... my recommendation is to never use this company again for any type of financial service...

had wellsfargo credit card for over 25yrs, they just reduced credit limit from 22k to 14k, never had late payments, have great credit score, cd with good amount in wells fargo, but they said since i do not have a checking account with them that is one of the reasons I will be taking my money out of wells fargo and I want my portion of the bail out money that went to wells fargo BACK!

every month since june 08 I have made a payment to wellsfargo autofinance, recently retired my payment date and date of payment differ. i owe about 5 months of payments and have asked several times to change my payment schedule to coincide with my monthly retirement. when the 10th of the month comes around when my payment is due, i start getting phone calls every day wondering where my next payment is .I tell them every time I only get paid on the first of the month and the payment is made then. How many times can a person get a phone call and not have any results with the payment. there is no way to contact anyone in charge, every time the person says they cannot connect me . HELP

We submited information for a loan with our loan broker on Jan. 23-09 (today is March-17-09). trying to get in on the very low interest rates a few months ago. Mind you... we have no debt, no bad pay. Appriasal came in very low but was not a big deal since we have so much equity and was not taking much out at all.

I just received a call from our broker stating Wells Fargo denied our loan! They said since we were the only house on the block they could not find comps! Let me just say down the street from us they are selling crappy little condo (in an alley) for the high 500's. We were appraised with large lot (with enough room to build same size condo complex down the street) 2 houses for 350 (very low for our area) Wells Fargo lowered to 310! We were asking for a 200K loan! With money in the bank, no bad debt etc., etc., etc.
I thought we gave Wells and other bank our tax dollars so they can help get the economy going again by lending! Our laon is a no brainer and they held it up for months and denied it! Does that sound like a bank that is handling the bailout the way it was meant?

we purchased a car at a dealer close out wells fargo wound up financing wells fargo bumped the interest rate up to 16.50% from 8.00% without discussing it with us, had we known it would have been a no deal, as soon as we found out about this, wells fargo was given the car back, , they tacked this on my credit file as a repo, , this all happened in 10 days! when I tried to resolve the issue, absolutely no cooperation, The secretary at the dealership signed my name on the contract in several spaces, as I would never have agreed to this, , I filed several complaints with the state to no avail, , , Wells Fargo are thieves, even the people that work for them are ashamed of them in the Austin area, , One person fighting these large businesses will get NO where, It's going to take multiple CLASS ACTION LAWSUITS to get anywhere.

My mom died on 2/21, and because of the expenses associated with her funeral, I was out of money before I was able to pay my February mortgage payment. March is bad too, and I knew I would not have enough funds to make a double payment (which I am sure most know Wells Fargo will NOT accept partial payments on missed payments at ALL). So I called them today to see what they could offer me. I did some searches online first and found their home owners assistance page, which listed several ways to make up missed payments. They included, paying PARTIALLY over several months on top of your regular payment, a loan modification which puts the missed payments at the end of the loan and a HUD loan for repayment of missed months. They also stated that their official home ownership assistance program would not be in effect until later this year and they would contact customers who qualified, do not call to find out if you qualify. I also got that message on the phone when I called.

So I called, hopeful that with the death of my mom they'd be able and willing to work with me. The lady I spoke too was nice enough and took down all my 'financial' information which proves that we are literally living paycheck to paycheck here. I told her how much I had spent on mom's funeral... which I didn't think was their business but whatever. I also explained that we are eating one meal a day and I haven't bought heating oil in 2 months because we can't afford it right now.

She typed in all my information and informed me that there were NO OPTIONS available to me for repayment. The only thing was to pay the two months NOW. To her credit, the woman taking the info also seemed rather shocked at this.

She said that she would 'notate' my account that I was going to pay March at the end of the month and then an extra quarter payment for the next 4 months to make up the missed account. She had to remind me though, that Wells Fargo can still foreclose on my house until its paid in full (no late payments ect).

I have already lost about $40K on this house since we bought it 4 years ago. We did not overspend... in fact our mortgage payment was much less then our rent when we moved in. The problem started when my husband was laid off last year, and his unemployment was denied. Aside from that, I was never late in all the 4 years they serviced our loan.

I have read that you must be 3 months behind before you are eligible for assistance. But Wells Fargo starts foreclosure after only 45 days (according to the letter they sent me last year) so how is anyone ever going to be eligible for assistance?

This is disheartening to say the least. I did not buy more house then I could afford (the house was only $119K), and I am trying so hard to keep my home. I know I will be laid off this year, because the company I work for is sending all its US jobs overseas. What is going to happen then to me and my home? If they won't help me over something like this... I doubt that they will help at any time.

Wells Fargo Auto Financial is the holder of the loan for my vehicle, purchased in October 2006 we have never missed or been late on a payment during the existence of our loan. We have auto payment set up through our bank using the account number and address to Philadelphia, PA for payments. We started receiving calls from them mid-February with no information on what was going on, I immediately checked our account and saw where the payments were still being sent via electronic payment from the bank and assumed the calls were simply marketing calls looking to re-finance since it was shortly after they aquired Wachovia and our payments have all been made, finally I spoke with them when they informed me that they had not received the last two payments. The collector who at first was very polite and helpful as we figured out that Wells Fargo Auto Financial had not only changed the mailing address for my vehicles payment but had also changed the account number for the payments. I am not wealthy and hold just enough money in my account to pay 1 extra payment for all my bills and was unable to give them both payments right there on the phone without speaking with my bank to retrieve the payments that have already been debited from my account, the collector suddenly changed his tone accusing me of being a deadbeat and telling me how he has already paid off his Mercedes, after explaining to him since intenet of payment is evident through my bank records and Wells Fargo had failed to advise me of this change I would contact them as soon as I could get the situation figured out with my bank, I got the address which he provided as a Las Vegas address and gave me my account number so I could get set up properly, at this time he told me this changed happened in 2007 a few moments later he told me it was 2006 than he told me it was 2005 (before the loan was originated). I got with my bank who stopped payments and coincidently had recieved the first payment back that day we corrected all the information and sent the 2 payments back out. 2 weeks later we started receiving calls again about the lack of payments. While speaking with a differrent collector it was determined that the first collector gave us the wrong address the account number was correct but the address was incorrect, this collector advised me she would note this and gave me the address in Las Angeles and did not harrass me about the payment stating that since the account number was correct the payment would be forwarded and we should be ok. I waited another week to see if payments were received, today I noticed my bank had credited my account and verified it was the payments sent out to the address incorrectly provided by Wells Fargo Auto Financial. I will be contacting a lawyer to see if there is anything I can do about the harrassment and lack of written notification from the lender. I recommend anyone who gets any type of loan from any Wells Fargo institute they look to move that loan to another lender or pay it off as quickly as possible as this company with all of its assets are perhaps the most unprofessional, unorganized and unrepentent for their clerical errors to good upstanding loan holders. Viva le' Revolution against Wells Fargo!

Absolutely no help on stopping a fraudulent charge. called in to the bank and the first customer service representative said I have heard of that company, naturalacaidetox, and sent me to the fraud department. after being shuffled around and speaking to three (3) fraud personnel I was told there was nothing they would do to stop the fraudulent charges. the last fraud person explained the entire scam in detail and told me I was on my own.
In other words wells fargo knows about this company and will not help their customers stop the fraud.

I had bought a 2001 monte carlo that was finc. through wachovia didnt have any problems at all. then i got a ideal to trade in my car and get a different used one A 2007 mustang. since my payment for the car was 50.00 over my pre approved( AND THEY DIDNT VERIFY INCOME)amount with wachovia i needed a co sign ok fine. i still owed a little on my first loan so wachovia said they would roll the old loan in with the new loan and that was my biggest mistake now 8months later I'm disable and not making the money i use to and cant afford the payment and since the balance on my loan is more than my car is worth no one will refi. I spoke with a collection rep even though i have remained current this whole time (since sept) and he told me about a settlement in full(shortsale) where i could sale my car for less than i owe and they would give me a 1099 for what wasnt paid and i would file that on my taxes. i thought that was a great ideal. Only to spend 2wk trying to sell and found a buyer now wachovia said my loan isnt old enough to do that and they wont rewrite my loan or modify the loan so i can afford the payment.i told her the car has lost a value of 5, 000.00 just since june 2008.the rep said all new car do that even thou i bought it used. THE ONLY OPITION THEY WOULD GAVE ME WAS TO GIVE IT BACK OR KEEP PAYING. AND THIS WAS MY 2 LOAN AND NEVER HAD ANY MISSED PAYMENT ON ETHER LOAN. I WILL NEVER GET A LOAN AGAIN FROM THEM AND BEING A FORMER WELLSFARGO EMPLOYEE I FOR SURE WONT DEAL WITH THEM EVER AGAIN

We are presently in the middle of a 1031 exchange when Wells Fargo Home Mortgage decided to cancel our loan on 2/26/09.

We had been in contact with Wells Fargo Home Mortgage consultant since September 18, 2008. We initially applied for the loan through the WFHM website. During that time we continuously shopped for lower rates. However, most lenders we contacted were not willing to loan on the complex because the property is a condo conversion.

On November 28, 2008, unable to find a traditional lender, we commenced working with Well Fargo Home Mortgage. We were informed by Wells Fargo Home Mortgage consultant that Wells Fargo had an exclusive arrangement with the seller of the condo to provide loans and that WFHM would likely be the only company that would be able to do a loan for the project.

On December 2, 2008, we provided Wells Fargo Home Mortgage with all the documents to facilitate the loan. On December 9, 2008, we also provided a $600 fee for appraisal. On December 15, 2009 we received a commitment letter from Wells Fargo Home Mortgage located at 4420 Auburn Blvd. Suite 110, Sacramento, CA [protected] approving the loan application. In compliance with the requirements of this commitment letter, we provided all the documentation due by us and returned it promptly on December 19, 2008. On December 17, 2008, we received a packet from Wells Fargo Home Mortgage containing Disclosure packets, Truth-In-Lending, Good Faith Estimate, and Applicable State Disclosures for our records. On December 24, 2008, we also informed Wells Fargo Home Mortgage consultant that additional information was provided to WFHM underwriting department. We kept in touch with the WFHM mortgage consultant throughout the process regarding the status of loan documents as well as the appraisal.

On February 9, 2009, an e-mail from the WFHM mortgage consultant indicated that it is finally in receipt of the appraisal and the value came back at the sales price and that the loan was in underwriting for final review. On February 21, 2009, the WFHM mortgage consultant informed us that a second review of the property for the appraisal was needed and should be completed by the following Monday (2/23/09) or Tuesday (2/24/09) but did not tells us why this second appraisal was necessary. On February 24, 2009, the WFHM mortgage consultant informed us that the loan documents had not gone out and that she was "struggling" with information in the appraisal. Finally, on February 26, 2009, the WFHM mortgage consultant informed us that Wells Fargo would not be able to close because of the slow sales in the complex and changes in the new condo and condo conversions rules. The WFHM mortgage consultant also mentioned that the final decision on an exception for the appraisal was not granted. Please note that the appraisal came in at the sales price and so, we are still somewhat bewildered as to how it affected the loan approval.

The Disclosure Booklet provided a discussion of the various factors that may affect the loan such as appraisal value, loan to value, and borrower’s credit profile. The Disclosure Booklet provided by Wells Fargo Home Mortgage indicated, "The value of the property (usually determined by an appraisal) as compared to the amount you wish to borrow (the "loan-to-value ratio" or "LTV") also impacts your loan price.” Please note that the value of the property was appraised at the sales price. Our down payment consisted of the entire proceeds from 1031 and cash for a 25% down payment making the LTV at 75%. With respect to the credit profile, the WFHM mortgage consultant checked the credit report and informed us that the FICO scores were 765 and 790. To date, we have not received a copy of the credit report from WFHM mortgage consultant.

In accordance with the “Prompt Action/Notification of Action Taken” (ref. page 12, Buying Your Home), the lender or Mortgage broker must act on the application and inform the borrower of the action taken no longer than 30 days after it receives the completed application. It seems like the WFHM mortgage consultant deemed the application complete as of December 24, 2008 when the WFHM mortgage consultant acknowledged the receipt of all the documents. A follow-up on the status of the loan was made on January 05, 2009, to determine if additional documentation was needed. Our WFHM mortgage consultant on the same day responded that Wells Fargo had everything they needed. The 30-day timeline for notification would have been 1/24/09.

We would like to point out that a $600 fee that covers the appraisal was collected on December 9, 2008. Based on the information discussed in the Buying Your Home information Booklet, Wells Fargo Bank, N.A., Affiliated Business Arrangement Disclosure Statement the fee for appraisal ranges from $275 - $500. Information on the Good Faith Estimate of Settlement Cost final print date 12/17/08 showed $450. We have not been informed of the cost of the appraisal to date nor have we received a refund on the remainder of the $600!

We continuously followed up on the status of the appraisal and were finally notified that it was available on 2/9/09. It is also worth noting that in accordance with Buying Your Home information Booklet, Obtaining Your Appraisal, the lender or Mortgage broker is required to notify the borrower that they have the right to get a copy of the appraisal report per The Equal Credit Opportunity Act (ECOA). The notice will tell the borrower when and how the borrower can ask for a copy. Please note that the lender failed to issue a notification advising us of such a right. We requested a copy of appraisal for our own reference uninformed of our right for a copy of the appraisal.

On 2/26/09, we received an e-mail from the WFHM mortgage consultant that Wells Fargo is unable to make the loan because of the following: (1) the appraisal was not granted an exception (although we weren't told what about the appraisal required an "exception", (2) the sales in the complex have been very slow, and (3) Wells Fargo has experienced huge changes with new condos and condo conversions. The WFHM mortgage consultant mentioned that she was unaware of the changes until the last moment. To date, Wells Fargo has not offered any explanation as to what changes in the condo conversion affected the loan approval. During my recent research, we have read that FANNIE MAE sent a fact sheet to lenders regarding condo and condo conversion dated December 16, 2008, so the WFHM mortgage consultant's claim that she just found out about the information on 2/26/09 does not seem accurate.

Furthermore, the WFHM mortgage consultant letter dated December 17, 2009 provided an assurance that she’ll do everything to ensure the program selected is best fit for our financial needs. We believe that Wells Fargo Home Mortgage should have advised us of the impending changes on loans for condos and condo conversions so we could have made an informed decision whether to pursue the loan, or attempt to purchase one of the other properties identified in our 1031 exchange before they were sold. In the meantime, we had lost the opportunity to make an offer on the other two properties we had identified in the 1031 exchange and are now in jeopardy of losing the proceeds from our 1031 exchange due to Wells Fargo Home Mortgage’s failure to notify us of the policy changes.

We've complied with every requirement of the loan. The appraisal had come back at the sales price. Our credit profile met WFHM’s requirements. The loan is not considered at-risk based on the down payment and LTV. And yet the underwriting decided to cancel the loan at the last minute. We are now left struggling to find another comparable loan and we are in jeopardy of losing the proceeds if the 1031 exchange fails.

A letter dated March 6, 2009 was sent to various officers of Wells Fargo Home Fargo via e-mail and regular mail. To date, we have not heard any response from Wells Fargo regarding the issue.

It seems like after all Ms. Mary Coffin’s (Executive Vice President of Loan Servicing) speech on February 24, 2009 as she testifies before the subcommittee on Housing Financial Services Committee was all for show and part of an act to satisfy the regulatory committee. In her speech she requested for a continued collaboration with the Housing Committee such as, FHA granting the Wells Fargo the authority to expand and allow the assignment of mortgages to FHA and the payment of claims upon modification of the FHA loan as well as approval of recommended changes to Hope for Homeowners that Wells Fargo believes will make the program a more attractive alternative for at-risk customers. Let us not forget Ms. Coffin’s claim on Wells Fargo’s effort to lessen the impact on the community affected by mortgage industry crisis. These speeches and appearances of corporate leaders before the regulatory committees has been a familiar scene in today’s economic condition with every industry from auto, airline, banking to mortgage industry. These corporate leaders would like to assure everyone that they are doing everything they can to help alleviate the people’s pain and they have the community’s welfare at heart. However, after the loan disaster they have caused me with no offer of a resolution in sight except for an unexplained decision to cancel my loan at the last minute makes you wonder. I am sure that there are other cases out there and I am most probably one of the millions that these “honest” corporate leaders have caused discomfort and havoc.