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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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1:07 am EST
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Wells Fargo rep from wells fargo called and told me co-borrower frauded my sigbature

2nd person on the mortgage and deed. I was called in May 2010 by one of the loan originators stating that the other owner sent in a very defamting letter about me and they thought it was strange because the orignal hardship was that I was the care taker.
They futher looked into the situation and they said that any paperwork send in by co-owner has my signature appear and it does not match up with my siganture. The rep told me to stop the modification so I do not get in trouble. They told me that they would send me copies for me to verify...I had called the police and have a police report regarding this issue. Wells Fargo just kept coming up with excuses so I went to court to find out what I should do and was told that if Wells Fargo called me with this issue, it is their issue not mine. Wells Fargo disagrees and will not send me any of the paperwork with the fraud. The reps read to me that there is fraud everywhere on signature, letters, etc. I usually get switched around from dept to dept and then put on hold and they hang up. I have been paying the mortgage by myself and the other person has not paid since march and Wells Fargo will do nothing to help. They actually got me so upset one day that I dropped to the floor and thought I was having a heart attack. $6, 000 that I cannot afford. What do I have to do to get this taken care of? I can supply all back up of notes of over a thousand calls. Please someone help.

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750 Credit Score
Tecate, US
Oct 08, 2011 6:08 pm EDT
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On April 21st and May 9th I posted comments on this site regarding problems with Wells Fargo. Since then I have written a number of letters to Wells Fargo and the Comptroller of the Currency and spoke with several, higher-level people with Wells Fargo. I have the names and addresses of the bank vice presidents if anyone wants to write letters. Wells Fargo's bank president is John G. Stumpf. His work address is: Wells Fargo Corporate Offices, 420 Montgomery St., San Francisco, CA 94104. His home address is 1090 Chestnut Ave., Apt.12, San Francisco, CA [protected].

For Wells Fargo it all comes down to taking your money and not honoring the interest rate that they promised. They refuse to refinance my mortgage that is already with them and they will not give me a refund of the $609 they took from me. Michael Salmon and Michael Dullea received their commisions as well as the title company and appraiser. Believe me, these people are liars and cheats and will wear you down. Wells Fargo does not have to answer to anyone. The Comptroller is a total joke and will just refer you back to the bank to resolve the issues. I am continuing to fight and may have a large number warning posters printed up and put on cars in their parking lot. For me, it's now a matter of principal, not money.

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6:58 pm EST
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Wells Fargo delay in posting

I have a loan through wells fargo that my fiance and I used to finance furniture. We recently have had terrible service with them. I have 3 payments left on our furniture and until december 2010 have had no complaints but for the past two months I have. I use traditional mailing methods to get my bills paid. I understand that you must leave adequate time for the mail to run but should trust the bill gets posted within a week. I have always mailed my bill in 1 week before due date and for the past two months it has taken wells fargo close to 12 days (From the time the mail is post marked) to post to my account and they charge me a late fee. There argument is I should use online and that I can't always trust the mail. The problem I have with that is I mail out 2 other bills the very same day and they are posted way before wells fargo posts to my account, so its not the mail! It is wells fargo and their delayed, inefficient process which is only costing me more money! The funny thing too, is that this past month they thought they were doing me a favor by waiving the late fee! It makes me sick! I pay my bills on time every time and way more than the minimum. Funny how I am almost done paying off the furniture and I am all of a sudden having issues with my payment getting there on time? How can a company say its the mail service when I clearly have no other issues accept with them! I want to pay my bill on time!

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Update by BRI45230
Feb 08, 2011 7:31 pm EST

Why are my other bills getting to their destinations on time?

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2:04 pm EST

Wells Fargo dishonest, untrustworthy, deceitful, lairs, misrepresentation and an employee that was worse

Wells Fargo Home Mortgage took our application for refinance on april 12, 2010. On November 18, 2010 were told our application had been cancelled due to lack of activity. During this time we had been keeping in touch with our representative, Kristy Couch and she had kept telling us it was almost ready, in about two weeks or she would just not return our calls.

We have not been able to get a satisfactory reply as to what really happened. We have contacted Mike Protono, Randy Rorick and Ana Garcia to no avail.

In all a horrible experience! I would never recemmend this firm.

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Debbie J. Dodson
Davis, US
Oct 10, 2014 2:06 pm EDT

I'm a realtor and I have worked two deals with Eric Mesa and Marie Meyer and Heather Howerton out of the Edmond, Oklahoma branch...and it has been the most absurd... unbelievable, incompetent...immature...never wanting to accept blame attitude I can't even put a name to it. I feel horrible for recommending to my two clients to Wells Fargo and having to watch what complete screw ups and non-professional so called Originator, Processor and Branch Manager they turned out to be. Every client had to re-submitt documents 2 and 3 and sometimes 4 times by fax or email. SOMEONE NEEDS TO MAKE THESE ###S ACCOUNTABLE...THIS CAN'T KEEP GOING ON!
i'M GOING TO THE TOP OF THE BRANC MANAGER HEATHER HOWERTON(who they all sound like a group of non-educated teenagers) and email him pages after pages of lies and misrepresentations by Wells Fargo.

PLEASE...SAVE YOURSELF THE GRIEF AND PASS THIS ALONG TO EVERYONE...DO NOT USE WELLS FARGO HOME MORTGAGE.
Debbie

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Bobby Muse
Nampa, US
May 11, 2012 8:26 am EDT

wells Fargo did the same thing to my family i called several times and was told i had to talk to my modification specialist Christopher Davis he never returned our calls and i found out our house was being auctioned the next day i tried to get a hold of his supervisor but same thing no answer and calls never returned

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9:28 pm EST
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Wells Fargo shell game with home loan interest rates

I am a well off retired person (thank goodness). We sold our home in Southern California seven months ago. We found our dream / retirement home in the Central Coast area of California. A local realtor suggested a private mortgage banker at a local Wells Fargo Bank. Since we are retired we had to qualify for a non-conforming loan ($565, 000 selling price / $475, 000 down / $90, 000 to be financed). Everything went fine until we were told that the 5.50% interest rate that we were quoted would only be honored if we opened a checking account at Wells Fargo so that they could automatically pull the impounded fees for the loan (PITI). Additionally, if we opened a savings account with Wells Fargo and deposited at least $70 / month, the bank would waive the $15 / month service fee for the checking account. If we stayed with our current credit union to repay the loan, then the interest rate would be 5.75% on the loan. None of this was explained "up front", and only mentioned once we had qualified for the loan. What a scam and rip-off! I would advise any prospective home loan shopper not even to consider the usuary techniques and shady business policies of Wells Fargo Bank.

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9:23 pm EST

Wells Fargo can't provide payoff letter

I we are a very unhappy business customer.

I have been a business customer of Wells Fargo for a few years. We had a $200K line of credit until about a year and a half ago when the loan was called due, not re-new able. We paid it off in full. Wells Fargo has never filed the UCC form to release this. I am currently working with another bank to get another loan. I need a statement from Wells Fargo stating the loan has been paid off in full. Megan McAlpine just told me there’s nothing she can do and since were taking our business to another bank, don’t bother her anymore. THIS IS WRONG. The fact that Wells Fargo is still showing up as a negative on our business Experian report and Wells will not correct it is hurting our business. Do I have to file a law suit to get action?

I CAN’T BELIEVE YOU HAVE SOMEONE LIKE Megan Mc Alpine as a “Business Specialist”

Please inform us as to Wells Fargo’s intentions so I may proceed.

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6:49 pm EST
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Wells Fargo irvine ca location

I had my car repossesed on a Wednesday. I called the dept. and they said I could not get any information for 48 hours but I called the next day anyway, spoke to George in the reinstatement dept. He said I would receive a letter stating the dollar amount or pay the amount he quotes me now. I told him I would pay now and his comment was you cant pay it so your car is already gone to auction including my personal items in it and why am I wasting his time. I asked for a supervisor but was told not available. This was Thursday, I called back spoke to Ivan he gave me the information where to send the money via money gram so I did. He gave me the number where my car and my personal items were. It was a company called 7 Star in Santa Ana. I left 11 messages, Thursday, Friday, and no return call, it was a answering service I was dealing with. So, on Friday called Wells Fargo back and of course George answered, he told me a address to pick my car up. When I got there it was a UPS mailbox location. I called back Wells Fargo it was now 3:00 and they said everyone has left in that dept and have to call on Monday. Today is Monday still no car and nobody to contact. By law I believe I am suppose to get my personal items as soon as possible. I had money and jewelry in my car. I am screwed now. Does anyone know what I can do about this? I understand it was my fault not being able to pay on time but I paid and I should not receive this kind of abuse? Let me know, I still do not know where my mercedes and personal items are. HELP...

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Disabled and disregarded
Millersville, US
Sep 07, 2012 12:20 pm EDT
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Wells Fargo is a rip off they withhold info about your car so they can get more money from you don't go to them for bank accounts nothing what is customer service they don't know what it is I call the reinstatement dept and was on hold for two hours that is total BS I am a disable mother trying to make it and told me to get a d### job when I told them I was disable they said [ that's my fault} I would live for them to go thur the same and see how they feel

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futbol24
Watauga, US
Sep 21, 2011 5:22 pm EDT
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@harrassing, you can not record someone without their consent. therefore if you reocord them, no matter what is said, you can not use that in court as evidence. and also not all calls in at a call center are recorded some calls are some arent.. not even the agent knows ..

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futbol24
Watauga, US
Sep 20, 2011 6:51 pm EDT
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@ justscrewed-- call customer service and ask for office of the president.. they may ask you to speak to an supervisor and thats fine say ok when you get there say you understand protocal but you really need to lodge a complaint with office of the president... that will get their attention.

@Alibi33--For insurance coverage information go to the source-- balboa -- insurance holder make sure your insurance has the right info about WFDS because other wise its a pain -- call [protected] have your account number and your car vin number and make and model. asked them when is the lapse for or what insurance information they have. So then if its wrong call your insurance company., . i think the correct address for lien holder is

wells fargo dealer services
po box 5075
coraoplolis pa [protected]

this should help for insurance lapses...

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Harassing
Simi Valley, US
Jul 15, 2011 12:58 am EDT

Hello current and future customers;

I also, brought my car under Wachovia dealer services, and the customer service was wonderful. Then Wachovia was brought out by well Fargo Services, a nightmare. If you having a problem paying the car payment, due to unemployment good luck they are so, rude and their managers the same, they do not want to work with you, they read of a card, so they do not listen, to what you are saying. They are quit to tell you are being recorded. You know, you can request a copy of the record tape or you can tell then, you wish not to be recorded. When calling or Answering, let them know they are being record too. Used your tape recorder to record those conversations. This way your paper trail is a voice recorded when talking to them FYI

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Alibi33
Canyon Country, US
Jul 05, 2011 11:30 pm EDT

i've been being harrassed daily by Sue at Wells Fargo. my payment is late because they are claiming there is a lapse in my insurance coverage. Sue pretends like she knows all about this but when i called customer service to complain i was told she doesn't have access to that kind of information. Sue has also belittled me about just coming off of a defferment(which was months ago and when i told her that and that it didn't sound as if she had her facts straight she threatened to have it revoked). she tries to embarrass me and attacks me on a personal level, asking "when i am going to get my act together and start paying my bills." her and other employees of that office have tried pressuring me into turning over my car and Sue has asked where she can send the repo truck; my payment is not even past 20 days overdue.

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Wells Fargo loan modification

We have been struggling to pay our mortgage for some time. In short Wellsfargo has reviewed our situation over and over for a solution. They finnaly modifed our loan. However we later found out that we were not approved for a HAMP modification. This means that any fees or moneys owed had to be repayed rather then being put on the balance. The lender can not allow us a repayment plan according to their guidlines. We do not have $28, 000 dollars to give them. That is the amount they are asking for. This is an outrages amount and we don;t feel it is correct. They have made many many mistakes during this process. We have no choice now but to proceed with liquidation. We believe that we have been repeatedly lied to and forced into forcloser. If the lender would lower our interest rate to 2% or 2.5% for the life of the loan we would be able to stay in our home and pay back all money owed. Is there someone that can negotiate this for us? Wellsfargo keeps stone walling and lieing. They will not even allow me the contact infomation for our lender as I would like to reach out to them personally. Also if we forclose we are scared to death of a deficiancy judgement. Please advise us on these issues. Thank you, Jon and Maria Simenson

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paul woolley
Pinellas Park, US
Nov 12, 2009 8:50 am EST

Unable to access my mortgage account or make a payment online unless I have a banking account with them.

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Allan22
Dallas, US
Jan 28, 2011 1:23 pm EST

you bought a pair of boot? so, a pair of one boot? how old are you? your grammar / spelling is terrible... do kids not attend school anymore, or did you attend school? capatail one? luky? sure some MIGHT be typo's, but not that many...

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Wells Fargo rude employees

I have also had a very bad experience dealing w / the employees of wells fargo auto finance. The people that answer the phone are generally nice, but can not help you with your account. They will then transfer you to the rudest people you could ever possible encounter anywhere. I was admitted to the hospital for a month in 2008 & requested to defer my payment, as I would have no income for that month. They were very rude to me and basically told me that it wasn't their problem & the payment was due in full, or would go to their collection board. After a month of arguing with them & talking to rude supervisor after rude supervisor, they finally deferred my payment. But, now any time I have to call customer service for any reason, they are beyond rude. I will never use them again & would advise anyone else considering a loan through them, to not. They could care less about the hardships facing their customer's, especially since the recession. This is as heartless a company as i've ever had to deal with.

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PUNKIN1
,
Jul 07, 2008 8:53 pm EDT

My chief complaint is that the employees that call my house are very rude to me. I get several calls from different people that are not talking to each other about speaking to me. I have received three or more calls a day from different people. I am getting tired of being harassed by them. I pay my bills.

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MISSKR
, US
Oct 05, 2011 5:38 pm EDT

I have never had to deal with people like this, this is by far the worst company I have ever come across. They have the rudest employees I have ever spoken with. I have had them go as far as telling me it's not their problem, I owe the money so I need to find any way possible to pay it. I've never been rude to them on the phone, I have always been polite and more than once I have been hung up on. I have had account managers tell me to sell everything I own on ebay or craigslist to make sure I get my payments made. That is beyond ridiculous. They will call you 45 times a day starting at 8:00 a.m. up until 9:00 p.m., most of the time never leaving msgs and when they do leave a msg and you return the call they have no idea what you are talking about. You make arrangements with them, and they tell you they don't have any proof of that. I have had them run ACH debits through my checking accout without my permission overdrafting my account up until the point my bank refused to honor any ACH payments from anywhere and actually froze my checking account. They are the most ruthless company I have ever come across. I would never reccommend using them for any financial needs. They say they record the conversations but not once are they able to pull up these conversations when you say something. They would probably tell you to sell your baby on the black market if it would make your car payment. STAY FAR AWAY FROM THIS COMPANY IF YOU CAN, DO NOT USE THEM!

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TERRY GREEN
Kansas City, US
Jun 15, 2011 8:27 am EDT

THIS IS GOTTA BE THE WORST COMPANY IN THE WORLD THEY CALL YOU FROM 8:30 AM TILL 9:00 PM IF YOUR LATE ON A PAYMENT WON"T EVER DO BUSINESS WITH THIS CO. AGAIN I"LL RIDE A BIKE

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WhatanInjustice
Camarillo, US
Jul 09, 2008 9:13 am EDT

I am SICK of Wells Fargo calling my phone (home) and cell phone at least 5 times per day because I'm THREE DAYS LATE on a payment for our truck! My gosh, this is insanity and I WILL NEVER EVER finance anything with them again. 3 days? Come on Wells Fargo people -- 3 days! This should be illegal! I ALWAYS pay my bills -- I've never ever been over 30 days late on ANY loan I've ever had and usually pay them before the due date, I just happened to finance my daughters vehicle and I just wait for her to send me the payment, then I can pay Wells Fargo -- I've about had it now though --- I can expect EVERY MONTH if it goes over THREE DAYS -- for them to harrass the snot out of me - I know now that it's "toll free svc" on my phone so I never answer them...cuz I've had enough. Now to find a credit card with a low interest for the life of the card -- and pay these idiots off!

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5:57 pm EST

Wells Fargo refinance scam

I paid the $450.00 Appraisal - was told when enquiring that it would take around 30 days to complete the refinance. This was in September 2010. Yesterday, January 11th 2011 I had made 12 telephone calls and left 2 voicemails requesting a returned phone call to the manager of the guy that was dealing with my loan to complain. I still avent had a call back.

WELLS FARGO is the biggest SCAM out there !

Today I am already in the closing process of my refinance with Loan Depot and couldnt be happier - I still want my $450 back - out of principal - these guys are a bunch of monkeys playing with peoples money and completely dishonest. I have it in email written form that the guys from wells fargo had claimed to me it would take around 30 days to complete the refinance - which was a bod lie - the avaerage it takes Wells Fargo to complete a refinanace is 120 days - lies lies lies !

Dont trust Wells Fargo - I hope karma comes and kicks them in the butt - we need less banks like these - am disgusted that they can get away with it - Anyone think its worth going to small claims over? Or seeing as they are scamming so many of us - cant we go to FOX or CNN and get them to report on it and let everyone out there know not to trust Wells Fargo !

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ernest legier
New Orleans, US
Oct 28, 2010 5:54 pm EDT

I applied for a refinance with Wells Fargo 5 months ago and was presently surprisefd to be conditionally approved about three weeks into the process. I was sceptical since my research into the company pulled up so many complaints. After many delays, expenses and fees, monthly pulls of my credit report, unreasonable and duplicate requests for information, and general incompetence, i received notice today that a refinance on my home was considered too risky. It seems WF could have given me this response a long time ago. I am now applying to with another company just to avoid dealing with this despicable one.

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whaaaat
Penacook, US
Feb 11, 2011 7:21 pm EST

I have been working with WF since August 2010 to refinance. We have given them every inch of our lives between paperwork, time invested for "good faith", etc. When I call, I'm given that it's still with underwriting. How many UW are there for one file? Is there anyone I can talk to who knows my file. I've been suspicious for the past few months that is a scam and I'm going to be on 20/20, after losing all that I have invested, especially the time and effort on this refinancing. Come on, guys what gives? We have the $ for closing, which is quite a large sum. Would another company help me out without charging me a "good faith" fee, appraisal, etc. Can someone help to get our home refinanced?

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Wells Fargo $1000.00 in interest in 1 year

In March of 2010 I co-signed a loan for furniture. One year as cash. The primary that I co-signed for didn't pay a penny, so consequently the interest was big. At the end of the year WFFNB added $416.49 in interest, which I understand but the late fees when I was paying payments twice a month $150.00 on the first and $150.00 on the 13 (my social security check) trying to catch up. It is obvious I wanted to work with them to pay this loan but they wouldn't work with me. Jan 1, 2011 I paid $150.00 and then Jan 13, 2011 I paid another $150.00. When I received my Dec. 11, 2010 to Jan 11, 2011 none of my payments were on the bill but they added another late fee. The balance on Mar 2010 was $3669.21 and the end balance on Jan 1, 2011 was $3354.38 after I had paid $1379.04 to WFFNB. That is $1064.21 interest from 9/1/10 to 1/1/11. Is this why WE bailed out the banks so they can CHEAT people? This is total corruption and there is nothing we can do about it. I will go to jail before I pay this interest to a CEO making millions of a senior citizen on social security.

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MD32
Flushing, US
Apr 15, 2011 10:33 pm EDT

My mother paid her bill with the first statement received in full. They sent her a billing statement in the next cycle telling her she was late (she was not - my sister handles the bills) so they charged her a late fee as well as interest. We have been trying to contact someone to speak about the matter and they have not spoken to any of us (my mother gave them the okay to speak to my sister & me- but once they get us on the phone they hang up or refuse to discuss the matter directly with us) they just like to call her anf harrass her and keep sending late fees and interest charges. They are a horrible company.

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Wells Fargo foreclosure

Today we were served with foreclosure papers. We have never missed a payment or been late on one! We received a letter in the summer saying they were going to foreclose; we called and they assured us it was all a big mistake, then today (1.15.2011) we received these papers. This is the WORST company I have ever dealt with, and am hoping my attorney will sue for harrassment! For months we have been in contact with them and have asked for a letter to prove we were okay, and they promise it but it never comes. Our attorney wrote a letter and it still didn't stop! Guess we will be out on the street in a few weeks--with our previously perfect credit and proof we never missed a payment...

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Update by lilagrl
Jan 14, 2011 10:21 pm EST

Worst. Company. Ever. Maybe we should all band together and file a class action suit--any attorney out there up for the challenge?

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Dave Smith
Navarre, US
Jan 22, 2011 1:11 am EST

I fell behind on payment due to job loss. they put me in foreclosure right away. I came up with $2000 and they told me 3 months on time payments and they'll lower the payments to my new income. after the 3rd month, they told me I need $7000 for past due fees. Then they said $2000 a month until I catch up. now I'm back in foreclosure. I'm not paying them nothing, I'm calling a attorney! Thanks Wells Fargo for working with me.

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Marsha Kilgore
Fresno, US
Jul 30, 2012 2:42 am EDT

Dear kk8, I will help you. I am not an atty. but I can give you my best advice. What State is your home? How many payments are you behind? Have you received a NOD? Here is my e-mail: akilleragent1@hotmail.com Looking forward yo your mail. mk

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kk8
psl, US
Jun 27, 2011 2:37 am EDT

On Jan 2011 I had mediation with my attorney Wells Fargo attorney aWells Fargo rep on phone conferance and a mediator who was an attorney.In writing it was agreed by everyone that all my papers were submitted to be reviewed for modification and foreclosure proceedings would stop pending a decision.In May 2011 I received notice from wells fargo's attorney stating that they are going ahead with foreclosure because I did not adhear to the agreement from mediation, well there was no agreement for me to adhear to, but there was one for Wells Forgo that was broken.When I called Wells Fargo, I was told that my loan was closed 12/2010 and was NEVER re opened to review my papers which were accepted by their attorney at mediation Jan 2011.A call was placed to Wells Fargo's attorney and a rep stated they were told by wells fargo to continue with foreclosure. This is sad when Wells Fargo goes back on their own agreement and no one has a straight answer.I feel helpless.Does anyone know who i should turn to .

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glenh2nd
Los Banos, US
Jan 15, 2011 12:36 am EST
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Even if they actually foreclose on you it would takes many months to actually get you out of the house. I've known people who have been in there house for 3 years after it was foreclosed on. Fight the good fight!

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Wells Fargo ill-mannered collections manager

I received a call from a Wells Fargo Collections Manager in regards to my student loans. I am currently in school so it was strange to me why this lender wanted to speak with me so urgently. As he started he said that my loan was in collections and I needed to pay (an absurd amount) or else. I began to explain that I should not even be in collections and suggested that he go back in the paperwork and research. He stated "that is not my job and I really don't care...you need to pay...you better ask mommy or daddy for the money!" I continued to try to explain that I was responsible and called my school to fax a letter to the student loan department stating that I was currently enrolled. Again, he made additional comments stating that I was trying to be evasive and not pay. I tried to explain to him that I am a student with Multiple Sclerosis and I live at home he seem to become inflamed at that point and started making crazy accusations, cutting me off and just repeating that my situation is not his problem, he really does not care and basically I don't want to pay the interest on the loan. At that point I got angry and made it clear that I was getting upset. I then made the decision to hang up the phone and file a complaint. I do not appreciate being bullied over the phone nor will I tolerate being made to look like a deadbeat dirt bag that can't handle responsibility! If that is the way Wells Fargo wants to do business I suggest bringing that kind of attitude to my door because I can guarantee that he would never say that to my face. People like this hide behind technology..I'm old fashion and I believe in respect no matter what! I have also done his job before!

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Wells Fargo bad business practices

Wells Fargo contacted me about refinancing my loan to get a better interest rate. Since I had paid off 2 other houses with them and have excellent credit I told them as long as it was a simple process I would agree. The next day I went to my bank and got a cashiers check for $20, 000.00 and took it to a branch to pay down on my principle. About 2 hrs later a loan officer called and asked me where I got the money for the cashiers check, I told her it was from my money market account and the proceeds from a sale of commercial property, not that it is any of their business. She told me unless I provided her with a statement from my money market account and proof of the sale I could not proceed, so I said ok we will not proceed. I went straight back to the bank to get my cashiers check back and they refused. They said they don't refund money! I will never do business with Wells Fargo again and am shopping for a new company to refi with.

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Update by Beverly C, Dallas
Jan 17, 2011 12:38 pm EST

If you read it correctly I said I paid $20, 000. down on my principal.

Update by Beverly C, Dallas
Jan 14, 2011 10:36 pm EST

If that had been put to me that way it would have been different. The fact that I paid off 2 houses has nothing to do with this issue. I did not say I walked away from $20, 000, it was applied to my principle, and whether or not you believe me is of no importance to me.

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Wells Fargo lost deposit

Wells Fargo is a far cry from what Wachovia used too be. Since the change of name the service quality I used to receive is the worst ever. The latest is I made a deposit at a branch before 2 p.m. and two day later I found out it was not credited to my account! They lost the DEPOSIT. Do you hear me THEY LOST THE DEPOSITTTTT. It will take 5 days (at their leisure) to find out what happened to MY MONEY! They told me that if I indeed made a deposit I have nothing to worry about. Really what about my bills! They told me that is my PROBLEM! I am moving to another bank!

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Wells Fargo bad business practices

I purchased a vehicle in March of 2009 using financing from Wachovia Dealer Service. Wells Fargo bought them out about 4 months ago. I lost my Job in July of 2009 and was still making payments up to Nov 2009. I found a Job in Nov but got injured 2 weeks on the job and have been in Disability to this date. I called the bank to tell them what had happened to me and to see if they could reduce the interest of 19.99 to help lower the payment as workers comp doesnt pay much. They stated they could not help me at all unless i make 12 payments first and have a full time job making a certain amount. They stated that even then they may not be able to help. I know banks can reduce rates and help as long as u make the minimum reduced payment amount. I fell behind a couple months and still trying to get the bank to help but nothing. I was willing to at least make the principle amount but they dont care. The manager said i was threating her by trying to tell her its BS that they cant lower my interst and she hung up on me. The Repo guy was at my door the next day. Wells Fargo left me with no car now and i have to get around to doctor and around town on Crutches. So nice of us Tax payers to bail them out of their mistakes for the housing problems but they cant help consumers when in need. Do not get a loan with Wells Fargo unless you have the money to pay them back fast and you dont lose your job or get hurt.

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smartypants1
field of bluebonnets, US
May 07, 2011 1:57 am EDT

that dis not necessarily true, maybe a credit card that you have with a bank can consider lowering your interest rate, but that is not always true when it comes to a CONTRACT, the only way to change the APR, PAYMENT AMNT, PERSONS ON LOAN (ADD OR REMOVE) is to refinance...Refinancing involves a credit application that is subject to approval.

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Wells Fargo do not go through wells fargo

Wells fargo is the worst place to get a reno loan! Whatever you do.. Do not go with wells fargo! It took us over 6 months to close because it seemed like the people working for them would never get their paperwork done. They also told us the day before we close that we would need to bring around $9, 000 to closing. However closing day morning for some reason they asked for our most recent savings account statement - even though they didn't need this to finalize us to close. Two hours before closing we got a letter saying we needed to bring $19, 237 to closing - the exact amount that was in our savings. Of course they had some excuse to back themsevles up however we were never made aware of it until 2 hours before closing.

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kslhf
, US
Jan 13, 2011 5:08 am EST

OH my gosh, are you going thru the Harp refinance program? because we also have been waiting 6 months and have had the same experience and we were told we only had to pay like 3000 dollars for closing which would be added to our mortgage so we didn't actually have to pay it. Please right back and let me know if you read this thanks

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Wells Fargo screwing again!!!

They have been screwing me for over a year now – in November they told me I owed them $5, 400 within three weeks or foreclosure would begin. I was ONE payment behind, about $3, 000 in late fees and the rest was when they screwed me on the loan modification that I declined (it ended up being a higher interest rate and was no help to me at all). I came up with the money borrowing from 401K, mom and gave them everything I had. I had mailed them (electronically) $1, 000 about 4 times and then a $1, 400 payment. (The whole year or more, they were marking me as 3 months late on my credit report, which in fact, I was only one month late)
Okay, NOW they say I am negative $550 in escrow. They took one of my $1, 000 payments, and added it to escrow, taking me out of the negative and now have a positive escrow balance of over $450. They say that I am again one payment behind which means they will report to the credit agency a 30-day late. Of course, they were supposed to put all of that towards my principal balance, they said nothing about Escrow. I think i may contact a lawyer!

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Ridz1
, US
Sep 28, 2011 12:34 pm EDT

Wells Fargo is a bad place. I have been scammed by them as well. They are a very unprofessional bank and clearly from the ground up are not very smart. Thats why they are governed by the OCC which is a federal bureau.

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Wells Fargo unauthhorized closure of retirement account

Due to an error by Wachovia Bank in January 2010, my IRA CD in the amount of $110, 000 was closed without my authorization, either oral or written, and the dollar amount shifted to a taxable CD. An incomprehensibly vague letter was sent by Wachovia in the last quarter of 2009. After speaking to an employee of Wachovia, I was assured no further action was necessary.
Since this entire amount will be designated taxable by the IRS for the 2010 tax year, our taxes, both Federal and State, will be astronomical. My husband and I are retirees on a fixed income and cannot afford such a hefty tax burden.

I feel that Wells Fargo, as the successor to Wachovia, should change the coding on this account to reflect that funds were held in a retirement account throughout 2010 and not generate a 1099 form.

I have spent countless hours over the past several months working with Wells Fargo attempting to remedy this situation and have been stonewalled at every turn.

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Wells Fargo made payment but took car away

As with a lot of people around the country, I am having some financial difficulties. Got behind on my car loan payments. Received a phone call stating that the car would be repossessed if they did not receive my current late payments (totaling just a little over $1, 000) by 5:00PM. Was able to borrow the money and wired the payment to Wells Fargo. As I am sitting in my car waiting on hold to speak with an account manager, Repo man comes in and hooks my car up to his truck. Finally got on the phone with the agent and gives them confirmation that the payment was sent but tells me that there is nothing they can do as the Repo company already has my car hooked up. Superior manager happens to be out of the office and I cannot speak with someone until tomorrow. I'm not blaming anyone about being late as it is my responsibility to make sure that I make my payments on time but why would they tell me that I have up until 5:00PM to make the payment before a repo man is sent out to retrieve the car. I was also told after the car had been taken away that my situation would have to be reviewed by a manager to see if I can even retrieve the car.

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Duke1027
Chicago, US
Apr 19, 2011 4:23 pm EDT

i am also a Wells Fargo customer with an auto loan thats only one month past due. If they really want to take my car after I have called the account manager over and over trying to make arrangements to pay over a two week period to catch up on payments, let em do it! I'll gladly sue them for all i can get for ruining my freaking credit! Someone really needs to make an example out of these fools. I HATE people who try to muscle others for money...

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Dissapointedinthebigguys
Sequim, US
Dec 28, 2010 9:01 am EST

OMG! I am so sorry for your loss, because if you are anything like me, they just took away your very means of getting to work. It is absolutely disgusting that they pull this crap on people, and invetibly on the holidays
Like they are not stressfull enough! I feel your pain. I hope you check back on this board as I could realy use some help.

I became unemployed for the first time in twelve years a year ago this Feb and I have been financing my car through them as well. It is appalling that they would take your car right before the holidays, but I am curious
how late you were, what year the car is, and how long you have been financing the car with them? Were you a full 60+ days out or only at say, 45?

I ask because I am constantly harrassed if I am over thirty days late (which I have been most of those unemployed months) and I have been financing the car for three years without ever missing a payment (although,
as mentioned, I have been perpetually late for a few months), however I am constantly terrified that my car will be gone in the morning.

I am constantly scared of losing my car, and I am hoping you can help me figure out the repo boundaries that I do not want to cross, and which, unfortunately (and due to some obvious corp lies) you happened upon yourself.
I am extremely interested in the outcome of your story, ie: did they give you your PAID for car back? How many darn hoops did they make you jump through for it? I hope you have full legal recourse, and I hope you receive
Your vehicle back in a fairly cheap and timely manner.

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Wells Fargo fraudulent bank practices

on 12/02/10 i brought 2 business checks into wells fargo silverton branch for deposit to
business checking account. one [protected]@ $680.00, the other @ $161.89 total: $841.89 for which i gave deposit slip plus 2 checks to teller, she ran them through micka machine then
tapped on her computer keys and a deposit slip spit out. i stapled deposit slip to my yellow deposit copy at bank window. 8 days later in mail i get notice from wells that they took $680.00 from business checking account for "trns. adj." i immediately called bank and was told i never presented check to teller. i KNEW i gave the check, because it was larger than usual check and i saw that check being processed. there is no way teller could mistake 1 check for 2, and a total of deposit @ $841.89 for $161.89. besides, she ran checks through processing in order for deposit slip to spit out. bank is now making me "prove" i gave check, whilst bounced check charges increase daily and i am terrified to deposit any more money. meanwhile i opened 4 investigations, and all i hear is: your deposit receipt from bank is not a valid receipt for what you deposited, or: "they" are investigating it" and branch mgr. says "he" can do nothing, and investigator who called (one out of 4) said she can't do anything only branch mgr. can. he refuses to look at bank video tape or micka machine data, instead telling me 1-5 days, then 10-20 days then 3-5 days. it is now 12.21, and i can't mail out bills which are accumulating fines, late charges and i am more stressed by day.

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Update by j.stone
Dec 22, 2010 2:11 am EST

thank you for correcting me here. jstone

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whocares9111
Atlanta, US
Dec 22, 2010 2:07 am EST

It is a MICR reader...not micka machine

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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