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Wells Fargo
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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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Newest Wells Fargo reviews & complaints

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9:52 am EDT

Wells Fargo poor customer service

Fraudulent activity was done on my account as well as 2 other accounts were opened. I've been speaking with over 8 different people since 9/25/2018 and not one person has worked with me appropriately on this matter. And now I'm being told that Wells Fargo won't work with me anymore. I had no parts of the fraudulent activity that was done and now I'm being told that I have to pay back money to an account that I did not open in order for the accounts to be closed. This is unacceptable and I am not happy about this. I've been through every process that I can think of to get this matter solved.

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1:27 am EDT

Wells Fargo tellers

We have a business account with Wells Fargo and I have been going in there over a year getting a check cashed (each week) plus making deposits. It is petty cash. Nothing over $300.00 I always have my company badge with my picture on it as my ID. Have used it for entire time I have been banking for our company. Went in today to same girl I went to last week and she wanted to know where my drivers license was? It has a picture and my name just like my company badge did. Told me she would this time but it was a courtesy? We bank there. We are doing you a courtesy. Why was I treated this way?

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1:51 pm EDT

Wells Fargo personal checking

I had a terrible experience with Wells Fargo. I had a tax refund check that had my name and my wife's name on it. It was from the state and not some random person. We both signed the back of the check and it was deposited in the ATM. I thought it would clear but a week later I looked and it had not. You would think the bank would call or send a message but I had to find out on my own. I called and was told the check was returned and was mailed back to me. Another week goes by and it never comes so I call again. I am told after some run around that they will charge me $5 to photocopy the image of the check so I can get more information at the bank. They say they don't know where the check is. So there could be a check out there with 2 signatures that some thief could cash. You would think after all the scandals and the ads they put out they would have better customer service. This is clearly not the case. I am taking my business elsewhere.

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9:52 pm EDT
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Wells Fargo customer service/ disputed claims

Good evening,

Let me start off by saying how disappointing Wells Fargo have been over the last month. The customer service is ridiculous not to mention there's never a "manager" available for escalated situations. I don't want to expose my personal issues on this site but would like for this to be handled immediately. I am still waiting on a manager to. Ask me back and I requested this 2 days ago!

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5:16 pm EDT

Wells Fargo general banking

Banking with Wells Fargo has been a horrible experience! I've started banking with Wells Fargo for the sole purpose of being able to take control of my funds. Opening an account in June by July they have blocked my card more times than I can count. In July I noticed little funds missing. In August I had to cancel my account number and was provided a new one due to my account still being used. I still have not received their sign on bonus at this point either. As the switch took place I found myself calling Wells Fargo more times than ever, due to my card being blocked. It's now the end of September I just received their sign on bonus okay that's fine. However we are in October, October 3rd to be exact. I see some charges on my account that should not be there so I called in to have them removed. I go to swipe my card at the gas station for gas and my card doesn't work! I just pulled the tape off of it and activated it at the branch and there is funds in my account. I call Wells Fargo again just to be told there was a fraud code put on my account for this card, the card is no longer active. The internal party told me I would have to order another card. From June to October, I'm soooo over Wells Fargo. Please everyone take your business and funds elsewhere. I'm not the only one who's experienced this non-sense. I'm not the richest or the poorest person but this is outrageous.

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4:01 pm EDT

Wells Fargo fees

I was charged a returned check fee for a payment that did not appear on my account as is custom with other banks. I had a direct deposit scheduled to cover the fee but the money came in late as it is a new account and i just changed my bank with my employer. Although i kept checking the account to see if there was any payment that could lead to a fee so i can cover the payment by making a transfer, but nothing appeared on my account but the fee.

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2:22 pm EDT

Wells Fargo home mortgage

Wells fargo fraudulently forclosed on my home. We had payments that we were trying to make that wells fargo refused to take prior to forclosure. Also we recieved a check from wells fargo that was enough for 2 payments that was returned to us prior to forclosure.wells fargo used dual tracking stating our home would not be sold while continuing active forclosure.

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3:37 am EDT
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Wells Fargo mortgage - foreclosure

It is now 3:00 in the morning - Central Standard Time. I logged on to file another complaint with you and checked to see if there was a comment or update from my previous complaint the seems to have been removed.

We are facing the sale of our home today. After 3 1/2 years of fighting with you about. We had an approved Loan Modification that you failed to send the schedule of payments you threw out. For the last year and half the only contact we have had from you is emails talking about how great you are - not a phone - not a email - just statements for our escrow and mortgage payments or your attorneys. We have ruined our credit having to fight this. You have no desire to work individuals and of course your entire has been plagued with scandals. Your own attorneys won't contact people to work with them. You just send out your notices and then nothing. It doesn't matter asking what can be done because we have had to file emergency bankruptcy 3 times to stop the sale.

I have filed a complaint with the Federal Trade Commission, the state, and this morning I will be talking with an attorney to file a suit against you, as well as, a restraining order to stop the sale. If that doesn't work then I will contact the media at one of your branches in Houston to tell them how you stole home because of your neglect and poor excuse for working with individuals and their families.

We want to work this out, but you have to stop the sale of the home today. I want my modification back, I want my home. How are we supposed to fight you? You are the big bank that stomps on people and destroys them.

You have the power to stop this auction this morning do it.

Jessica Shockley
please call [protected].

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Update by Jessica Shockley
Oct 01, 2018 6:29 pm EDT

Urgent:

We have been fighting with you for over 3 years. We received notice thay you are auctioning our home tomorrow just about a week and half ago. We had an approved loan modification that you failed to send the schedule of payments in time. We have had to filed an emergency bankruptcy 13 just to stop the sale 3 times this year. I have now filed complaints to the FCC as well as the state of Texas.

We want to solve this with you, but first you must stop the sale. We are hiring attorneys to file a restraining order in the morning and obviously have to file a suit. You have ruined our credit after you threw out our loan modification. The next stop is the media.

My number is [protected] Jessica Shockley/John Shockley
6611 Berrytree Lane Sugarland TX 77479

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10:11 pm EDT

Wells Fargo investment banking

My parents havea trust account at Wells Fargo. They are both deceased. I have been trying to close the bond for over a month. They keep sending me the incorrect paperwork which I do not need as they named me as both the executor of their estate and their successor trustee. Despite having all of the needed paperwork filed with the courts by my attorney they still keep requesting unneeded forms.
Closing the money market checking was a nightmare. I spent over two hours with a person who was on the phone with another office the entire time only to be told that the account could not be closed on the last day of the month. I then had to go back four days later and spend another two hours to finally close the account

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Cloeyann
, US
Sep 29, 2018 7:56 pm EDT
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I went to close my deceased fathers account at Wells Fargo Friday. After 2 hours I was told that the stocks etc can’t be closed at that office it has to be done at another office, many miles away in another city, actually. Like you I was told it is a portfolio account and it is the end of the month, so I have to come back next Wednesday. Is this insanity or what I’m talking about 70, 000 dollars! It is now my money, not theirs. I also had all the court documents required and have been waiting for months to get from the court. The incompetent manager who knew nothing had to call someone every time she tried to do something. It was also extremely rude that when she was calling for help talking on speakerphone they communicated to each other in Spanish. I don’t speak Spanish, I live in USA, I speak English.

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4:11 pm EDT
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Wells Fargo my direct deposit

Today I supposed to be able to withdraw funds but I finds out that its not in my open account but my payroll sent it to the old account which was closed. because I forgot to give them my new account my payroll ended up depositing it to my old and closed account.

My biggest frustration is I cannot withdraw any funds because wells fargo staff cant do anything. The money is just sitting there as the Ach department cant even transfer to my account I 'm on medical leave .And no one can help me even the corporate office.

I really thought wells fargo has all capability with any transactions including my problem.

I'm the most frustrated customer of wells fargo at this point.

Is there anyone else knows everything?

I have to wait till Monday 9/23 maybe even 9/24.

I have no money today, I have some payment arrangement as well.

well fargo and the staff is the same "they cant help me"

P.S my employer is with wells fargo too.

Anyone! Anybody!

desperately frustrated and mad,
Juliet Benin
email;[protected]@yahoo.com
phone: [protected]
acct#[protected]

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6:30 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - wells fargo corrupt executives - michael devito, liz bryant, liz djokovich bryant, perry hilzendeger

More wells fargo corrupt executives responsible for one of the biggest banking fraud schemes against the american public in history. Michael Devito, Liz Bryant, Liz Djokovich Bryant, Perry Hilzendeger, Brad Blackwell are executives of wells fargo are responsible creating fake accounts, stealing money from bank customers and people losing their homes and...

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3:19 pm EDT
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Wells Fargo rewards

I have been trying for 3 weeks to redeem some of my rewards points on your website. Tried to order music several times and the website freezes and returns me to lead page. I call customer service on august 25 and very clearly explained what was happening. I spoke to anna (francis) at 877 517-1538.

She could not help me and kept trying to tell me to order something else. I said no... And distinctly told her I needed to resolve this before some of my points expired 8/30. I insisted she call me back with a solution.

She never called back with a solution!

I consider this unacceptable service and unacceptable behavior on her part. It also might imply this is another example of misbehavior wells fargo has exhibited in the last few years. Is the rewards program a scam?

Please resolve immediately or my next move is to publicize this as another wells fargo fiasco (and to transfer to another bank).

Mike maynard

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2:57 pm EDT
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Wells Fargo foreclosure threats

Wells Fargo has threatened to foreclose on my home, even though payments were sent to them. Regular mail, registered mail, and certified mail were ways in which payments were made, but the company returned all payments! There is no access to the online account, as there was previously, so it was impossible to wire payment. In writing, my circumstance was explained: divorced, loan is in ex spouse's name, but loan had not been paid. Wells Fargo returned payments and letters explaining circumstance. They seem determined to foreclose on property, why return payments? This week, a payment exceeding 100% of monies due was sent express mail. Will they refuse a payment exceeding ALL monies due? Seems like predatory lending...

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Jessica Shockley
, US
Oct 01, 2018 6:45 pm EDT
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Have you heard anything? Have they contacted you?

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2:53 pm EDT

Wells Fargo cash deposit

I was asked to make a deposit for a friend who was out of the country but, when I got to your bank with cash I was turned away. I was informed that your bank doesn't accept cash deposits unless you have an account and ID. What? That is about the dumbest thing I have ever heard. One would think with your bank's reputation that you would try and accommodate anyone that walked through your doors.

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11:57 am EDT
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Wells Fargo cash deposit

are used to have an account with you guys but I canceled it and my sister has an account it's ridiculous when I have to deposit $25 I have to go out of my way to go get a check to deposit it doesn't make sense I'm very disappointed with your service every other bank don't have this issue if I wanted to open another account one day with you guys it won't happen again because I don't want no one else to have the same problem depositing any cash into my account

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Update by Edna2505
Sep 13, 2018 12:02 pm EDT

I used to have an account with Wells Fargo Bank in the past. The reason why I would never open an account with this bank again is because Let's say we have an emergency and we need cash ASAP and one our family members is willing to deposit some cash but don't waste your time you're not allowed to deposit any cash that is not into your own account! So that means no one in your family can deposit money in your account cash it have to be check or money order but that is ridiculous. I would never we open an account because of this reason if you have an emergency you will put your family through hell just to put money into your account when you need the money ASAP!

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9:35 pm EDT
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Wells Fargo atm claims

On Saturday July 7 th 2018 I made a $1000.00 ATM Deposit the atm has a maintenance message and shut down gave me a receipt I immediately called customer service and explained what occurred I was assured by representative that he did see the deposit and that Monday morning 7/9/18 the money would be in my account... well 2 months have gone by and they reverse the credit without any explanation I've cslled umpten times countless hours with no resolution.. how can a reknown corporation multi billion dollar company and still have no explanation as to what happened to my deposit it's just distasteful unacceptable I need a resolution ASAP this is causing stress and hardship

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9:40 pm EDT
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Wells Fargo executives are criminals

All Wells Fargo executive level should be in jail for fraud. Unauthorized accounts, 'mistaken' LOL foreclosures, insurance and services charged for but never asked for. Wells Fargo is a criminal organization.
As CEO and President at WELLS FARGO & CO, Timothy J. Sloan made $17, 507, 265 in total compensation. Of this total $2, 400, 000 was received as a salary, $0 was received as a bonus, $0 was received in stock options, $15, 000, 007 was awarded as stock and $107, 258 came from other types of compensation. This information is according to proxy statements filed for the 2017 fiscal year.

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Update by enter0
Sep 08, 2018 9:30 pm EDT

Wells Fargo Tim Sloan CEO is a criminal, by far the largest banking fraud against the citizens of the USA in the banking industry's history committed by Wells Fargo - all of the executives knew what was going on and pretended not to know. All Wells Fargo executives should be IN JAIL for criminal acts and fraud against the public. Tim Sloan earns more than 10 Million dollars per year people's money he helped steal with this crooked, corrupt dirty company. Look at how much stock and salary he gets just search Wells Fargo insider trading on Google you will find the amount of stock and insider trading of stock he gets. All for defrauding the public. Wells Fargo executive staff must all be punished - assets seized and all of them in jail!

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9:16 pm EDT

Wells Fargo they are a total fraud!

Please do not invest in Wells Fargo Intuitive investor

I invested $10, 000 and lost hundred dollars in less then a week.

And the response I got from Wells fargo was to take a money and go as they said they cannot help. Yap! monkeys would do a better job!

See what they responded with,

" Please switch to a different brokerage product.
We apologize for any inconvenience caused."

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Update by ron9004
Sep 07, 2018 9:18 pm EDT

I called them again and they were very rude.

Suggest avoiding them.

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5:19 pm EDT
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Wells Fargo charges you did not authorized

I had Surgery on 7-31-18 and paid deductible. For some reason 1 month leter my checking account got charge again, and wells Fargo will not help me to reverse this charge, and with all my regular bills start positing to my account and they will charge 35.00 per transaction, now I am negative 456.00 and wells Fargo did nothing NOTHING AT ALL, gave proof and still nothing.

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4:13 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo unauthorized and backdated annuity

To: Wells Fargo
Subject: Unauthorized and Back Dated Annuity

I am an honest man and I would not be writing this letter if I had agreed to purchase an annuity. I did not agree to put my money into any type of annuity. I wanted my money to remain in the IRA.

1. Mr. Aubrey Parker claimed that he met with me on 12/08/2018.( See attachment wellsfargo-letter1) I emailed a copy of my passport to Aubrey Parker and Julie Lambert on 05/03/2018 which shows I left the country on 10/26/2008 and was gone for over four months. (See attachment mypassport2 lower right hand corner).That's why Mr. Parker had to misrepresent and fax the documents to my wife. He never spoke to me. If I met with Mr. Parker as he claimed then why did he fax the documents?
2. Aubrey Parker moved my money into an annuity without my knowledge or signature. He has never told me that he put my money into an annuity because he knew I did not want it. Two weeks before I left I paid over $14, 000.00 to get my money out of an annuity. He moved my money into an annuity while I was out of the country.
3. The signature page was signed on 04/07/09. This was several months after Aubrey Parker had already moved my money into an annuity. This seems to indicate Mr. Parker did this intentionally no matter what I wanted to do with MY money.
4. The Fixed and Equity Index Annuity Disclosure Statement was faxed and misrepresented, the document was BACK-DATED to 12/11/2008 by Aubrey Parker. The document was actually signed on 03/09/2009 (the day he faxed it to my wife). Mr. Parker told my wife he needed my signature in order to send any requests that I would be making. See attachment, dates were back-dated by Mr. Parker.
5. Mr. Parker intentionally put my money into an annuity that was full of fees and penalties even though I told him to leave my money in my IRA. He let me make withdrawals from my account and never told me that he had moved my money into an annuity.
6. He charged my account with fees and penalties that I never agreed to.
7. I have provided proof to Julie Lambert that Aubrey Parker back-dated the documents and I never requested them.
8. I did not purchase any annuity or authorize the purchase.

I am an honest man that worked, made sacrifices and saved my money for 34 years. I looked forward to retiring from AT&T and doing the things I wanted to do with my money. One of your Financial Advisors decided to do with my money what he wanted to even though I told him to leave my money in my IRA. I have provided evidence to Julie Lambert that proves Mr. Parker exhibited unethical conduct..
I have been with the same bank for over 32 years, through the name changes and never had a problem until Mr. Parker brought his unethical conduct and lies into the picture. Aubrey Parker managed to take everything that I worked for. I am still paying taxes on this mess he caused. I just want the truth to be known.
Mr. Parker has never told me he put my money into an annuity.

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Update by Rozier
Sep 06, 2018 4:20 pm EDT

Mr. Parker ruined my retirement for a commission.

Resolved

None, just tired of WF

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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