Wells Fargo
reviews and complaints

I Anita Gutierrez
Has a complaint with Your customer service
I have many people from Wells Fargo that has called me at my place of empolyment five times a day, and several times right after on my cell phone. This is against the law.
An I would like this to stop.
Anita Gutierrez

Please go to Court and sue Prevention Department for improperly close your account and ask for purity damage

You can try to contact "The Office of the Comptroller of the Currency" for free legal questions regarding your account. (Search for... Office+Comptroller+Currency)

My daughter is in a dispute with DirectTV over their service that was not working and asked to get it terminated. They owed about a total of $300.00. Wells Fargo allowed DirectTV to remove $1300.00 from their account, which they did not have. When they complained to Wells Fargo, the bank replied that it is in their contract that if money is owed to DirectTV they can remove the money from their account. When informed that the money owed is excessive and not warranted Wells Fargo said it would take about 2 to 3 weeks to resolve the issue. Meanwhile I would suggest to you if you have either Wells Fargo or DirectTV I would terminate the service asap. They now do not have enough gas money or groceries to get thru the week. They informed both companies but that fell on deaf ears.

on april 9th 2017 someone deposited a $1000.00 into my account, when i called wachovia on sunday i was told who made the deposit and was told since i knew the person, i should contact the person and write them a check for the $1000.00 deposit and that would clear everything up . Well that didn't happen on the 12th of april i wrote the person the check and on the 13th the check was cashed, also we were told to contact the fraud department and put a stop to the fraud complaint which he did. well on the 13th there was another $1000.00 withdrawn from my account by the bank. when we realized this i contacted the bank and was told there was nothing they could do, which i think is bull because if the bank didn't give out mis information this would have never happen. and since the banks have insurance on there money i feel they should return my money to me, i am on a fixed income and can't afford to give any one $2017.00 and i feel that the bank made the mistake and they should fix the problem.

Wachovia bank allowed us to pay two major bills and shortly afterward the same day charged us a 35 fee five times over on purchases that were made five days earlier but just happened to be collected on the same day after I paid my bills. The result was 245.00 in fees for five purchases totally only 45 dollars and a lecture on how we should have balance our checkbook better. If you swipe your card or authorize a purchase then that money should be held until collected. That means that your balance and available balance are two entirely different things. Why would the customer be penalized because some merchants collect latter than others?

I had a car loan with these *** holes, and I was behind about three months and I was told I need $3019.00 to get my account up to date. I was told to call Thomas G of the Greenbelt MD office this *** hole is in collection when I did talk with he's the one who told me to the $3019.00 and I Will be fine. O he told me to call him before I make the payment by money gram. So I tried calling him on Friday, it went right to his voice mail, I tried calling him on Saturday, it went to voicemail. I called on Monday same thing. Tuesday is when they came and repose that was about 11:00 pm. They had no plans of wanting me to make that payment, and on top of that they said that I hid my car from lol. How can I hide my car when they got it at my address, these are some snakes, low life *** holes, don't ever do business with Wachovia at all. They practice illegal tracts, so I reported them to a few government agency who are no looking into this matter. I was told that what they did was unlawful and I have a case against them. Also for the record I have never ever had a car repose in my life. They wanted me to pay the balance of the loan to get my car back which was close to $60, 000 dollars which is illegal I was told by an lawyer.

Hello everyone who has been shafted by Wachovia banks. It seems to me that Wachovia as a whole is setup to post, deposit, and transact monies in 'customer's' accounts as they please. I have now come to realize that not all overdrafts were my mathematical error. Oh and did you know that the 'On-line Banking' is only a 'tool' to help you with your money? Well it's sure nice to know that what I was looking at was a manifestation of what was actually happening with my well earned money. How come the bank has a different view of your money than what you can see from the comfort of your personal computer? Hear is my dilemma... On 4/14/08 I had exactly $59.11 in my checking account. I purchased breakfast at McDonald's -$2.12 So $59.11 -2.12 ------- $56.99 Had to have a bit of gas -$15.02 that's $56.99 -15.02 -------- $41.97 Now as you can see I have $41.97 in my account, mind you that McDonald's is in my 'Check Card Holds', but It shows deducted in my 'Available Balance'. So now I wanted to make dinner for my fiance, so I pick up a few things at my local grocery store... Well as any human being may do I spend exactly $43.64 getting food. OH NO! I have went over my balance by $1.67. But I do not panic, I simply deposit $10.00 into am ATM and feel that I have covered myself from the headache of any penalties. Not exactly. I am slammed with $35.00! Then they charge me another overdraft of $35.00! All the while I had put in the $10.00 to cover my little overage of $1.67, Wachovia charged me $70.00 for this slight overage! I really feel that the bank manipulated the monies being deposited and posted to benefit Wachovia. And when I went to the bank to dispute my case the bank manager printed out a copy of how my money was received which was not the order that I had spent it in. Even my fiance who is an Electrical Engineer could not decipher the terminology and jumping from 'Available' and 'Holds' math that the bank man was doing. Wow do they go to school to learn how to work numbers to screw people out of the money they trust banks to keep safe?

Wachovia bank which is by bank currently until the rest of my checks are cleared will no longer be my bank of choice. I received $140.00 worth of overdraft fees. I made three purchases with my debit card from Monday-Wednesday. All these purchases were under $40.00. The purchase totaled about $30.00, which would of left me with a $10.00 balance. I was getting a direct deposit on Friday, which was good so I wasn't worried. I wrote a check and send it out and unfortunately it cleared on Friday. I take responsibility for that. I did not think it would of cleared since I sent it out on Thursday. Wachovia had the three prior purchases pending, but they did not clear them from my total balance, for a reason I don't understand. However when the check for $173.00 cleared so did the other three purchases. Wachovia cleared the 173.00 first and then the other three. The say that is their policy which is very Ridiculous! You clear the highest amount first to benefit your company, but what about your customers and what is that saying about Customer Satisfaction. This company is saying they really don't care about you as long as they get your money and then some. So that left me with 4 overdraft charges which are $35.00 each. I called the 1-800-WACHOVIA number and talked to them telling them that the three prior purchases were made earlier in the week and why did they only process them after the check cleared. No answers that made any sense or showed me that they cared even the slightest was given to me. Be warned this bank is unbelievable and they are absolutely horrible.

In Nov.2017 I opened a free checking/savings account with WACHOVIA BANK with the intention of transferring funds and converting from Banks. I decided later not to change Banks and to maintain my funds with my current checking and savings Bank account. Normally a Bank account is automatically considered closed if their is no activity by the account holder in 6 month's. Although, WACHOVIA all of a sudden started sending me bill notice's in Aug.2017 for the amount of $1, 251.08 with no explanation for the charge's. This left me with no idea for the bill notice's, especially since I had never utilized the checking or saving's service's nor had I made any deposit amount's. I had not stepped back into the WACHOVIA BANK since the opening of my free checking/savings accounts, nor did I ever make any type of deposit to the account.

This gave me incentive to investigate the whole situation which after going through the red tape with WACHOVIA BANK I came to find out that anyone who has your account number can attempt to withdrawal from your account and if the funds are not available then your automatically charged a fee. This is by far the most non-customer oriented way for the Bank to easily collect funds from there customers of course if it's legal. Of course if by any chance WACHOVIA BANK can legal take customer's hard earned money by charging for inefficient funds then if you read between the lines it says their 1st priority is not there customer's.

I have had my checking accout with this bank location since 1977. It has switched names several times and is now Wachovia Bank for the past several years. My account number has never changed...I also have had the same job for 17 years and direct deposit for most of that time. Wachovia Bank does everything within their power to cause a overdraft on your account. They will charge you an overdraft on an overdraft. In this past month, the bank has charged me $325.00 in overdraft fees. This started because they cleared a large check first and bounced 5 smaller checks causing overdraft on each one of $35.00 each. When calling the bank, all you get is well that is how its done.
Service is really poor and they don't even treat you like a human, your just a number. I guess it is a bank for the rich...definetely not the everyday working class people. Just yesterday I was charged a $35.00 fee on a over draft payment that goes thru the bank for $10.00. The list goes on and on and on. Unless you are rich, , , , , , stay away from Wachovia...

Shame on you my vice president of my company had approached you over thirty days ago when he noticed about thirteen hundred dollars missing from his account. Your bank gave him the run around of this number and you cannot help him he had to fill out forms and hit should be thirty days well thirty days were up and now your story is it could be forty five or longer, you are waiting to hear back from the other company.

Um excuse me the bank account belongs to your client the one the money is missing out of not the thief. Whats next we have to start all over again because you did not hear back from the thief and by golly they have more rights then we do? isn't this FDIC which means bonded and protected.

Call me crazy but who are you protecting. I have had enough as my job to refer people to great banks i choose Bank of America they put the money back into your account while doing the investigation and they actually get it done in thirty days! True heroes! So bottom line do not trust wachovia! I wouldn't.

Wachovia is horrible! if you dont have enough money in ur acct they overdraft u and charge u $35. ok im fine with that of course if im aware of it! i had $68 in my acct. in the view holds option i didnt see any pending orders so to me that means that nothing else is going to be taking off my acct. ok so i did 3 separate orders at snapfish.com for 2.06 each. then i ordered soemthing at the lakeside.com for $15. i had a total of $50 in my overdraft protection acct linked with my checkings acct. so now watch wat they did! they never updated the wachovia.com website so i wasnt aware of anythin bcuz all of the things i did purchase before the things i just listed were already on the list as "processed" purchases but the bank never deducted the money off the acct. so the 3 orders to snapfish and 1 order to lakeside is a total of 4 transactions so they CHARGED me $35 times 4= $140! then they transfer the $50 to my checkings which is fukin crazy bcuz it would of been enough to cover those 4 transactions. then all of that $50 is gone used to pay for part of their overdraft fee then something pops up on my acct from liek 8days ago for 4.95 and then thats another $35...

another time ... i get direct deposit on thursdays so usually i stay up wed night till 12 to see if the deposit went thru. usually by 12:15 its there. ok so now i have $438 on my acct so i go to withdraw $20 and to get some stuff at the gas station and put gas in the car. mind u when i call and check online it is saying that i have 438..right? so the next day i check my acct (i check it everyday) and i see they are charging me overdraft fee $105! i call them and ask them wat da hell is goin on. the stupid lady tells me i didnt have money in my acct. i kept asking her y is it that i got charged wen i heard my balance and she could not give me an answer! then i told her sign me up for overdraft protection.. and here goes another story

i have $98 in overdraft and i overdraft my acct and the overdraft doesnt even do anythin so i get charged 210 by them. i called and no one could help until i demanded to speak to a manager who transfered me to some lady that refunded me back the 210 plus the 105! and some other things when i 1st open my acct..

sometimes when u deposit money into ur acct u cant access ur money until the next DAY! thats horribleee

i hate this bank with all my heart. citi bank is the best bank ever! my acct has been overdraft $8 for 3months and they haven't charged me ANYTHING!

There were $204 of fraudulent charges on my bank statement. Not only did I not receive a refund, the bank blocked my use of the atm card. This was a new atm card recently issued by the bank. I recently cut up the previous card, and don't have any reason to believe that either card was stolen. I think the bank wrote up the fake charges to rip me off. That's why I am considering changing to a different bank.

Wells Fargo financial called inquireing if we would like to refinance our FHA home loan, they took out money from our bank account for a appriasal the same day we first visited them. We did not procede any further with them and they have refused to return our money. They didn't do the appriasal. I went out to their office to try and get our money back and recieved the run around, from the staff there and was threatened with forceable removal. This office is in Gresham, Oregon. I would avoid any business dealing with this financial instution.
Charles

I completely agree with you that they are a bunch of rude idiots (that's the "happy version"). They, too, call us 20 times a day. They were even rude to our 8 year old. What they said to me was "you're through talking and you WILL make a dopsit to cover this!". Even though it's a bank error and I said as much to which the woman, her name is Chandra, started LAUGHING! I can't believe that a compant that is a global company has people that act so unprofessional (again that's the "happy version"). We don't answer the phone when it's them either. Plus, I left EVERY call ont he caller ID. I would suggest that you do what we have done, file a complain with your attorney general for your state. I did with my state, plus the state the calls are originating from, which is Oregon. Everyone I've talked to since, has left WF. I would suggest everyone else do the same. the employees that work for WF have an IQ of 3 and have the intelligence of a doorknob (that's being generous). I wish you luck!

These are the rudest most obnoxious people I have ever had the displeasure of attempting to speak with in my life. I affixed my signature to a contract of purchase for a used vehicle for my grand daughter's fiance. He, of course, turned out to be a bum who would not keep a job so I wound up making most of the payments. That is until my funds were wiped out. I tried sending e-mails telling them I could no longer pay and asking them to forward instructions as to the disposition of the vehicle. They would not discuss it via e-mail - while demanding that I call such and such a number. Even though I tried to explain that I am 83 years old, wear two hearing aids and find it very difficult to hold a phone conversation. I tried calling a couple of times but the screaming, yelling and total disrespect was more than I would tolerate. I refused to try to talk to this bunch of idiots and would not answer my phone even though they still call 25-30 times each day. Thank God for caller ID. In addition I had a wellsfargo credit card which they cancelled. I tried to continue my online payments on this card but guess what? They locked me out of online access to the account and would not unlock it so that I can make any payments. They insist that I call one of their half-witted collectors so that I can be insulted yet again. When I told them via e-mail that I would not call and that I would not answer a call from them, almost as soon as they received my message I received a call from a 'lady' who left this message "I know you do not want to talk to me Mr. Huddleston, but you WILL talk to me. There are responsibilities that you must take care of" and then the phone number that I MUST call. This person, quite obviously, less intelligent than a goat, telling ME about responsibility? Get a life lady. Last I heard there are no longer any debtor's prisons in this country so what will you do, take away my recess?

Bottom line. I would advise anyone who is anticipating any type of business with a financial institution to take a loooong detour around any Wells Fargo facility. That is unless they revel in misery.

WELLS FARGO SUCKS! NEVER DO BUSINESS WITH THEM IF YOU CAN GO ELSEWHER.

I opened a free checking account with Wachovia last year. It says there's no minimum required and no fees. I was told that I can check my bank activities online. So download my transactions as I do my other banks. I moved some money to my other banks and then I found I got a service fees of $5.95, which made my account overdrawn. Since it was less than a dolloar, I didn't persist on waiting after an hour of being on hold on the phone... A statement came after that saying that I got charged $5.95 again. And when I finally got through to someone, they said I had used their service to download to my Quickens, and therefore I need to pay for it, and it is automatically billed every month. I absolutely do not recall having agreed to pay for such service, as my other banks don't charge for that. Wachovia's reply was that Bof A does! How do I feel? Either there's some fine print that I didn't read when I click the download page, or they are set up to purposefully deceive you! And get this, I told them I'd like to close the account, I was told that I'd have to pay the balance. A statement came after that, and I was charged another $40 since Wachovia had closed my account for it being overdrawn. OVERDRAWN BY WHOM? I feel like Wachovia is ripping me off 3 times!

A few days later, I got a statement for collecting debt, with Wachovia being the creditor! I called Wachovia today saying that I did not authorize to have my account closed, I was transfered to another line, and then put on hold, with a message saying how important your call is to them, and an agent will be with you shortly- I waited and waited, then half an hour past. I put it on speakerphone, so I could do some dishes, I then cleaned the kitchen, and responded to all my 12 emails. Still, I was on hold... 'our agents are busy assisting other customers'... 'your call is very important to us'... It was almost 3 hours, until I suppose their recording when out. Such GREAT customer service!

So I'm telling everyone now, stay away from Wachovia. If there's a class action sue against them, count me in.

Spoke wto (3) different customer service REPS today, to resolve an erroneous Billing matter. Did not get a single professional person. All 3 were rude, dismissive, condescending and would not listen to the customer's issues. Their tactic is to repeat the same sentence over and over again, without listening or trying to resolve anything. One of them ...mid-conversation, without coming up with a solution, decided to say "ok thank you for calling wells fargo... OKAY..thank you for calling wells fargo ...good bye" - MID-conversation! Who can we complain to? Is there a fax/email contact for the Phoenix Auto Lease department?

We wish, we had never done our loan, with these people . They are always rude. and are never professional.A business should be ran, as a business.People like this (wells fargo) are why our country is in trouble.

i'm upset because i pay my car note by phone it makes it easier for me. ok well, around august i get a call about i haven't paid my car note. when i did ok miss i see we recieved it on let's say the 22nd when i paid for it earlier . well that doesnt matter now they have put me in the collection department calling my mom and me from 8 am to sometimes9:30pm 5 different numbers and no ones giving the same info.so i decided to call the lady was so rude if i had had any money in your bank i would withdrawl every pennie or dollar i promise! long story straight so i call one of the right numbers and talk to 5 different people so god bless this one lady who sent me a statement. but why should i send wells fargo my info when nobody can seem to get it right so you decide that you just going to add this payment on to me making it 2 or 3 months max like i'm not paying for this and call me and my mom mon-sun 8-9:30 when my money is limited and my bank is helping me pay this and when i have to pay them back plus insf fees because of someones calculations. the result is this late fees and 10 fee to pay by phone/ get off the gas and you want even send me my letters that i use to get lying saying that they are sending it and i never see nothing but a bill .the point someone messed up and i have to pay and your not going to refund my bank account . no cause i ask a stupid credit yea right and i decide i don't want the car . that's my money, and bank account you messing with and you want even take it out right any more you use to be pretty good the problem now you figure it out

i'm out before i get mad all over again

We have had nothing but problems with these people. Something has got to be done. We have had them take payments from our checking account which has caused us to pay a lot of overdrafts and non sufficent funds all without being authorized. The list goes on and on.

I work for a bank and we dont charge people to cash other peoples checks that have a account with us, but the reason that the other banks do that is because they sometimes have to charge fees. Your bank probabaly does the same thing, so get over it.

This is indeed a rip off. I don't have a Wachovia account and when I went to cash a $75 dollar check given to me by my father, they tried to charge me that $5 fee. This was the very same branch that my father uses, and puts money into on a weekly basis, so I know it doesn't cost them $5 to simply deduct the money from his account. A bank should cash their own checks plain and simple. Wachovia issues those checks and they shouldn't charge people a fee to cash them at their bank. It's just greedy and unethical. You couldn't pay me to open an account with Wachovia now.

This is NOT a ripoff. Welcome to the real world.

$13,000 balance on a credit card? Maybe you should try PAYING your debt.

File in small claims court. Bring PAPER proof: contracts, communications, transactions

the BBB has ZERO power

I have ammo for you! They cancelled my checking account in 9/2006 because the "assumed" that I was kiting checks - then turned me into the DA bad check unit because the checks I had written wouldnt' clear - yet they wouldn't let me put money in or out of that account. After having several collection company contact me I thought that it was just a charge off - WRONG. I had a warrant out for my arrest - this was 6/08. So I went into the DA and paid them almost twice as much than I owed. Today is 10/20/09 and yesterday I received a letter from the collection company again stationg that I owe $432. WTF! The DA's office told me that it was illegal to collect from them and turn me into a collection agency but I have no idea what to do now.

emilypopowich@yahoo.com

I don't doubt your comment at all. I had the same issues with Wells Fargo customer service supervisors. Please read my posting under Wells Fargo Financial. Maybe a few ten cents chaecks will get them to listen.

wells fargo financial are a bunch of crooks. I wish I could get in touch with more people who have complaints, because I have a plan, and the more people I get the more power we have

I had to go through their "Collections" department to deposit a money order in euros from a Bank in Italy it took 6 weeks to process and they charged me 100 in fees. Now my friend wires me the money and Gee they only charge me 25 in fees but B of A is worse.
Other banks have gone under we are stuck here.

I happened to "google" Wells Fargo cheating customers and was referred to this site. After reading the comments by others, I am convinced not to do business with Wells Fargo.
Over the past few years, my father sends a check for Christmas and B day. This thoughtful gesture had no major issues, since it was a US bank account, with US currency...in a well reputable Canadian Bank. In January of this year (2008), both US currency checks from both family members were returned to me by Wells Fargo with a brief message that I could no longer use the deposit ATM at the bank, I had to actually see a teller. Which of course, they never know what to do and have to get someone else, everyone in the bank looks at me like I am some criminal...which is why I started going to the ATM onsite with Wells in the first place. So after some teenager verified I wasn't pulling some Nigerian scam, deposited the checks into my account..case closed. Now this past week, I went into a Wells Fargo bank to deposit a $100 check from the National..same US account. They do it (it took 3-4 times to train the same branch) and tell me that I should NOT have been charged the $1.50 fee as before since there was no currency exchange. On May 28th, the amount showing was deposited, on May 30th, they withdrew the money back out, and stated on my account as "Fgn Check Adj.", so I guess dear ol'Dad sending $100 has now cost me $101.50 in total. I made calls, the first guy named Glen, hung up. The second person was unable to do anything and they took the fee but never gave me the "foreign" US cash from Canada. By the way, there was no issue of insufficient funds for Wells to try and pull that scam. So, we have to wait until Monday for my father to go to his bank and see whether he even got his cash back from Wells Fargo...hopefully those idiots sent it back in US currency!
At what point does the Federal Government get off their rear end and start placing some laws and control over banks such as Wells Fargo who are becoming more of an immediate threat to our daily lives.