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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Newest Wells Fargo reviews & complaints

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8:40 am EDT
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Wells Fargo remodification

To whom it may concern,
I am at an absolute loss with your company. My is house is be sold on April 2nd. We begun the paperwork to modify our mortgage in August of this year. The person assigned to our account was useless. She did not process our paperwork in a timely manner thus continuing a saga of paperwork for us. I had called her manager several times and never got a call back from her she would just have the rep call me. After I lost it and called the 1st managers manager she called me back and said she could see that paperwork was not worked in a timely manner. So she moved me to a new rep (whom has been great but we are out of time and have no answer on our home). Yesterday I spoke to the attorneys that are handling this for Wells Fargo and was told we could asked for the reinstatement and may have been able to pay that and this could have all ended months. However, it's to late for that now according to them. I am going to list below the problems that I have seen within your organization I doubt it will do much but I am going to any way.
1. First assigned remobilization rep was useless never processed paperwork in a timely manner, never left me voicemails when she supposedly called, and called our old phone number instead of the new one. Her name was Cassandra (Shawn) Ransaw
2. Her manager Robin Ausloos - I called her several times and she would have Cassandra call me - I was told by Cassandra her manager had reviewed her records with my account and she was not seeing any problems
3. So I called Robin's Manager - Brandon Sterle who has never returned my call however it did get Robin to call me. And then I was assigned a new rep.
4. If the first person I was assigned to would have processed us in the fall we could have found out if we could modify or not and if not we could have asked for a short sale.
5. I had not been told until yesterday that there was a reinstatement that could have been paid and this could all be avoided.
6. I would sincerely like to have Wells Fargo look at this and take part in their fault in all of this.
7. The Attorneys office that you use will not return call and when you call in you get bounced around to different voicemails and put on hold to never get a return call.
8. In my opinion if the first rep would have done her job and got our paperwork through we could have found out if we were approved or not and if not we could have tried to do a short sale however her not doing her job has taken that away from us.
We have intended to keep the house we even had a new roof put on in November.

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Whitney Zimmerman
Stevens, US
May 02, 2012 10:58 am EDT

we also were trying to get a mortgage modification done, due to my husbands unemployment and recent medical issues that left him unable to work. They took so long processing the paperwork, and they kept asking for more things. We just got another letter asking for yet more explanations and paystubs from my job, and yet another bankstatement. We have been doing this since January, thankfully my husbands disability went through and we do not have to lose our home. we told them we no longer needed their services, well I left a message we never get a person when we call there.They obviously do not intend to help people keep their homes and they should be ashamed.We would be already going into 4 months of not being able to pay the mortgage and we have never missed apayment in 20 years of home ownership! Needless to say we are looking at refinancing soon and will not be using Wells Fargo !

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ShaggyDog
, US
Apr 13, 2012 5:02 am EDT

You need to make a complaint to the Consumer Financial Protection Agency. I did and got instant results. I went to the OCC, which is in line with the Federal Treasury. I still have a complaint against them and it has to be noted or else they will get away with it.
In your case, I read about a guy who was trying to modify, they took so long they foreclosed on them and he sued them and won.

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Shannon35
Denison, US
Apr 09, 2012 4:55 am EDT
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WOW! toyotafan123, I sure would not want to meet your Maker with such an arrogant heart. Golden Rule sweetie, everybody falls on hard times and just a need a little help to get back up. Sure hope no one in your family ever suffers misfortune but then again with your attitude, I doubt you will feel any compassion towards them until it happens to you. Karma is a b-word but she is a just b-word. Word to the wise.

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tiredofthejudging
Danbury, US
Mar 30, 2012 9:29 am EDT
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Feel sad for you Toyotafan123. That is all I can say.

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tiredofthejudging
Danbury, US
Mar 27, 2012 1:19 pm EDT
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Toyotafan123, you must work for these ###. I could see if it was a few people that are going through this with this company, but honey, there are thousands and thousands of people going through this. You don't know peoples circumstances, you don't know what this company has put people through. Why don't you try and walk in someone else's shoes for just a moment, maybe you would have some compassion. If your entire life has been good fortune, you are blessed. But people have had many unforeseen circumstances happen in their lives, the economy going the way it has been, health crises, family crises, I could go on and on. Never judge someone else until you know the full story. So sick of people judging others. If you are that perfect, please, fill us all in on your secret to the perfect life.

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12:45 pm EDT
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Wells Fargo terrible customer services hours and availability

I have had a loan with Wells Fargo for an auto lease for the past 4 years, my loan is up on April 5th 2012. I have had several buy out offers from this dept. in the past and as resent as thurs. March 22nd. talked to my end of year consultant and Told her I was going to trade my car in this Sat. March 24th 2012. she said that the dealership could purchase it, or send it to auction or I could purchase it as well, I made an appointment with my car salesman as planned and when I got there I discovered the best option for me was to purchase the car I have, BUT... when the dealership tried to call to get my pay off amount I was re-routed several times to recordings that stated that your normal business hrs. are Mon. to Fri. 7am to 5pm.PST EVEN THOUGH the paperwork I have states Sat. hrs 8am to 4pm PST. I even tried to set up an account on-line to get the info. we needed and even went as far as to go to a local branch with no avail ! SO... NOT ONLY DID I WASTE MY ENTIRE DAY, I HAVE TO GO BACK ON MONDAY TO DEAL WITH THIS... THIS IS RIDICULOUS THAT YOUR BRANCHES ARE OPENED ON SAT. FOR BANKING BUT YOUR AUTO FINANCE DEPT. ISN'T? EVERYONE BUYS CARS ON THE WEEKEND. THIS MAKES NO SENCE AT ALL ! AND IF YOU DON'T OFFER HOURS FOR BUYING CARS ON WEEKENDS DON'T PUT SAT. HOURS ON YOUR PAPERWORK ! REALLY UNPROFESSIONAL !

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Nasty people
, US
Feb 20, 2014 1:25 pm EST

I have had to deal with Wells Fargo and their customer service is the worst! They are rude and disrespectful.. Wells Fargo should give their teach these animals running the show how to speak to people and treat them with respect! Horrible!

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12:36 pm EDT
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Wells Fargo auto loan

I received a letter and phone call from Wells Fargo Dealer services threatening that they would repo my vehicle. I know that I am current on all payments and have proof to verify that. When I spoke with the CSR this morning she stated that if I did not come up with $1678.68 that they would pick up the vehichle. I told her that I had proof of payments. She then told me that she was unable to pull that information up in her system and that the sum above still needed to be paid. I immediatley paid $300.00 (must of what I had in my account) out of fear that they were would indeed pick up the vehichle. What should I do now?

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6:00 pm EDT
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Wells Fargo atm processing dept.

I went to the ATM to deposit a personal check made payable to me. I also had a 2nd check from the same individual made payable to a travel agent. I inadvertently deposited the check made payable to the travel agent into the ATM. Immediately I entered the bank to notify them of my mistake. I was advised they could not remove the check from the ATM however, when the ATM Processing Department views the check and see that it does not bear my name, the check would be returned. Everything sounds reasonable to this point. Actually what transpired is ridiculous. Wells Fargo accepted the check and attempted to debit the funds from the other person's bank. Because the funds were not available, they then realized it should have been returned to me before they attempted to process it. The funds were debited and credited from my account and from the party who owns the check. I contacted Wells Fargo and was credited the $24 return check fee however the customer service representative told me in the future this could occur again as "They don't have time to check all the checks". I asked for a supervisor (Reuben Nuev) who was worst. When I told him this makes me uncomfortable & I will be looking for a different bank. He said, "I don't know what you expect to get from a different bank". Wrong answer. Unfortunately anyone can deposit a check & Wells Fargo will attempt to cash the check even if your name or account number is not on the check and the check was not signed.

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princesscp
Miami Gardens, US
Nov 07, 2012 7:27 pm EST

This was Monday went to bank deposited $40 in bank wells Fargo. I did took $20 owe my friend last night then in morning I went to atm checking need $20 out of cash my feeling so shocked wf took $20 makes me angry!

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8:08 am EDT
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Wells Fargo lack of assistance

I have had a car loan through Wells Fargo Dealer Services for 4 years and have never missed a payment. I have had to work 2 jobs for almost 2 years to make ends meet and recently the 2nd job I had ended. I called for the first time ever to request a deferment and they wouldn't give it to me. Stating that without me having found another job they don't know I can pay them next month. The issue is with a deferment I can get back on the right track and guarantee next months payment as without it I can guarantee further issues. They didn't care, refused to help me. Now this is the final conclusion of trying to get someone to help me and running the gambit of automated systems and "Please Hold" and transfers for 2 days in a row. If I can find anyway possible to get away from this company I would. I will never finance anything through them again and I would highly recommend anyone staying far away from them as possible.

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David Clouse
Cookeville, US
Jun 05, 2013 3:33 pm EDT

I called about a property Wells Fargo has the lien on today. The owners have both passed away. The company couldn't give me ANY information about the property or what they planned to do with it even though they posted a sign on the door that they deemed it to be abandoned. I want to buy it. I have money in hand and can relieve them from the burden of the value of this property and all I got is IDIOTS giving me double talk and directing me to a web site that doesn't exist.

Wells Fargo is the WORST RUN COMPANY in the ENTIRE nation. They don't know if they are washing or hanging out. I will let this property go since I can get NO INFO on it and I hope they are satisfied when whoever gets it leaves the in a lurch. So SCREW YOURSELF WELLS FARGO, YOU ASKED FOR EXACTLY WHAT YOU GET.

THEY HAVE THE ABSOLUTE WORST CUSTOMER SERVICE SUPPORT IN THE WORLD.

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Mathematica
, US
Feb 11, 2013 8:40 pm EST

They're worried about something called "masking delinquency." They can get in a lot of trouble if they're caught giving deferments to people who have no reliable way to make their monthly payments. If you do get a job though, any job, they can probably immediately give you a deferment which should keep you current until you get your first paycheck.

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seutrvt13
, US
Mar 27, 2012 11:26 am EDT

I had the same thing happen to me but, under different circumstances. I went through a hardship, made the same request and was given the same answer. The only thing that was different was (FOR ONCE) the Representative gave me a wonderful alternative: Since I had never changed my payment date, I could set it so that It would fall on a date to where I could still have my grace period and not be reported as delinquent. She further instructed that if I could not pay by that due date (which fell into the next month), I could call back to work with the service department. I know it sounds bad but since I have never missed a payment I could eat the late fee (last resort), and pay when I could before the end of the next month and STILL not be delinquent. There are ways around road blocks, it has worked for me and just though I would share. GOOD LUCK!

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2:09 pm EDT
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Wells Fargo forced insurance class action

American banker
Wells suffers setback in force-placed case
By jeff horwitz
Feb 22, 2012 6:49pm et
1000 w. mcnab rd. ste. 150, pompano beach, fl 33069
Tel: [protected] fax: [protected]
A federal judge has granted class action status to plaintiffs in a much-watched force-placed insurance case against wells fargo & co. and qbe insurance inc., opening the door to high-stakes litigation over alleged industry kickbacks.

The tuesday ruling in williams v. wells fargo et al by judge robert scola, jr. of u.s. district court for the southern district of florida reinforces banks' vulnerability to legal attacks over their purchase of so-called forced-placed insurance on behalf of borrowers whose homeowner policies have lapsed.

Force-placed hazard insurance is designed to protect creditors in the event that an uninsured borrower's property is damaged. mortgage contracts typically entitle banks to purchase such policies on behalf of homeowners who fail to maintain hazard coverage themselves and to pass on to them the cost of the coverage.

The florida suit does not take issue with the cost of such policies directly but instead accuses wells and qbe of inflating the cost of such coverage by secretly paying themselves unearned commissions.

Scola cited evidence that the activities of wells and qbe, an australian insurer that administers wells' force-placed insurance program, amounted to unjust enrichment and a breach of good faith. in a sometimes harshly worded opinion, judge scola accused the bank of threatening to retaliate against the 20, 000 homeowners eligible to become class members in the florida litigation.

"wells fargo has unabashedly set out its threats to retaliate against any homeowner seeking to avoid alleged excessive and inflated force-placed insurance premiums, " scola wrote. the judge added that he intends to prevent the bank from "establishing post-litigation, vindictive business practices."

For wells and qbe the stakes are large, with more than $50 million in premiums at issue in florida alone. evidence introduced into the public record in the case could result in further headaches at a time when banks force-placed insurance practices face significant scrutiny. new york state's department of financial services has sent out numerous subpoenas to banks and insurers as part of an ongoing investigation, and the office of the comptroller of the currency has also expressed interest in force-placed market.

Qbe pays out 40% of total force-placed premiums as commission to its subsidiaries and wells fargo, the florida plaintiffs charge. and only 7.6 cents of every dollar of premium revenue qbe collects goes to paying claims, according to a plaintiffs' analysis based on qbe data. such a low payout ratio would be regarded as unacceptable in most states. guidelines laid out by the national association of insurance commissioners instruct insurers to aim for a payout of 60%.

Attorneys for the plaintiffs also attacked how qbe sets its rates. camley delach served as qbe's lone actuary for force-place policies written on behalf of wells fargo in florida, according to a deposition discussed at the class certification hearing. it was her job to gauge the financial risks the underwriter faced. but delach said in a deposition that she works from her pennsylvania home, performs no actuarial work to determine qbe's prices, and has "no idea" why qbe prices its policies the way it does.

"it is not necessary for someone to be an actuary to critique this procedure, " judge scola wrote in his opinion certifying the plaintiff class.

The information about the wells and qbe practices was presented in open court on february 9. american banker obtained the case files when they were originally posted to pacer, an online database of federal court records.

Wells fargo and qbe accused plaintiffs attorneys of "misconduct" for bringing the information into a public forum. "defendants have done everything within their control to protect the confidentiality of their business information, " wells and qbe stated.

The defendants subsequently argued to the court that a "manifest injustice" would occur if the details of their business relationship were made public. the court agreed on february 22 to seal or redact related information, including much of that described above.

Emails presented in those documents suggest that wells employees themselves were uncomfortable with the high premiums qbe was charging wells' borrowers. following an american banker article alleging that force-placed insurers were charging as much as 10 times the cost of borrowers' previous hazard insurance, an unnamed wells executive allegedly told colleagues that the bank needed to rein qbe in.

"[p]remium pricing in unregulated states [those where qbe is not subject state rate caps] is unacceptable, requires immediate address, significant quality/oversight concerns based on loan cited in ab [american banker] article and the issue found by escrow team, " an unnamed wells executive wrote in an email to colleagues that was read by a plaintiffs' attorney in court and cited in a now-sealed powerpoint presentation. these issues needed to be raised with "senior qbe leadership, " the wells official wrote.

"the quotes from wells fargo emails were taken out of context, " wells fargo spokesman tom goyda wrote to american banker last week. in a subsequent email, goyda called the class certification a "procedural" matter and said that wells has no intention" of retaliating against borrowers as the judge suggested. qbe declined to comment on the case.

In court, the defendants have argued that their high margins on florida policies are warranted by risks posed by hurricane-related losses.

Arguments made in the certification hearing suggest that the plaintiffs' intend to focus their case on qbe's "surplus line" status. as a 2011 american banker story reported, surplus line status exempts qbe from state rate caps and enables it to charge wells fargo borrowers whatever the bank will allow. in return, qbe pays wells commissions on every policy written, even though the bank directly performs little or no force-placed work. plaintiffs attorneys and consumer advocates have labeled this a pay-to-play arrangement, a charge the defendants deny.

By law insurance agents obligated to seek to buy coverage from state-regulated insurers first and only in the absence of such an option to resort to surplus-line coverage. to protect borrowers and regulated carriers, insurance agents are supposed to document a "diligent effort" to find a regulated insurer. in the case of the florida defendants, qbe used its own employee, michael seminario, as the insurance agent.

Criticism of force-placed insurers goes beyond those selling surplus-line coverage. assurant inc. is dominant participant in florida's force-placed market and is regulated in every other state in which it operates.

A 2010 american banker story found that homeowner complaints about assurant and qbe were similar, with both companies being accused of paying unearned commissions to banks, charging high rates and backdating policies to boost premium revenues. one difference is that assurant's financial filings indicate it pays out the equivalent of 35% of premiums in claims.

"in submitting filings, our actuarial team considers a number of factors including actual experience over a multi-year period, reinsurance costs, and the significant catastrophe exposures and potential loss costs in florida to help establish our rates, " an assurant spokeswoman wrote in an email.

Qbe's unregulated status in some states — and its freedom to charge whatever premiums it wishes — may put it and its bank clients front-and-center in force-placed litigation. wells argued during the february 9 class certification hearing that borrowers charged for force-placed insurance could have avoided it and therefore should not be permitted to sue over its allegedly inflated price. the court was not persuaded.

"that's like a defense for usury, " judge scola said. "[y]ou are going to have a defense that they live a bad lifestyle which leads them to be more in a position to be taken advantage of...? that makes no sense."

Following the florida class certification, plaintiffs' attorneys intend to file similar suits in other jurisdictions.

"there will likely be national class actions, " says jeff golant, one of the plaintiffs' attorneys on the case.

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Wells Fargo transfered to wells fargo dealers services

We have had an auto loan with Wells Fargo Auto Finance since May 2007, the car will be paid off Aug 2012. In Jan we got a letter they had transfered our account to Wells Fargo Dealers Services, which contained no address, no phone numbers, etc. It stated they would be changing our account number after almost five years of payments, and a new payment address. We were suppose to get a statement by March 5th 2012. We never got a statement for Feb 12 so I sent in an old statement with a payment of over $369 for a 2003 Mercury. It was sent to the Az address that we have been sending payments to for years.

When we did not get a March statement, I processed a money order for $369.87 and called Wells Fargo Auto Financing, and this guy gave me a toll free number for Wells Fargo Dealers Services which he said was automated but I would be charged $6.00 to use. I told him I wanted to speak to a human and refused to pay any monies, to get a statement I waS promised. I had no new account number or address to send the payment to. I was told to give a checking account number because if I mailed the payment it would not reach CA in time, and they would report me late to the credit bureaus. ( none of our payments were ever late) I also was told they never received the Feb payment I sent to the Az Wells Fargo Auto finance. They threatened this could result in repo, and that I was responsible for providing proof by getting a receipt from the money order company. We always pay by money orders as we both are almost seventy and find it's easier to pay bills this way.

My contract for purchase for this vehicle was with Wells Fargo Auto Finance NOT Wells Fargo Dealer Services. My auto insurance has Wells Fargo Auto Finance as the first one paid if something happens to this car. I do not have a contract with Wells Fargo Dealer Services, and if I had not called, and gotten a new account number and address where to send the payment, we would be two months behind in payments ( according to them) and they could repossess my car with five payments left.

I reported them to the NJ Banking and Insurance Commission for failure to send statements, failure to provide new account number, failure to provide address for payments so they could reach them in time, so they would not be late, and not affect my credit. I feel that there is a chance some people may have their cars repossessed if they don't call and get the needed info to make their payments, and if this is being done, when there are just a handful of payments left, this may be a scam. I would like to find a class action lawyer who would take on this company for turning over our account to Wells Fargo Dealers, when our contract is not with them, and the account number they have given us is not the account number on our legal documents. I am wondering if our purchase agreement is even legal any more, as the account number and the name of the finance company has changed without our written consent. The customer service reps were rude and threatening to the elderly, and wanting immediate payments, when I had already made one, and didn't have the address to send the second. If they repossessed our car, the payments would have been made. I am hoping someone reads this who can help us get this mess straightened out.

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Ward/edwards 014
, US
Aug 21, 2012 11:11 am EDT
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After paying on my car payment for five years I'm in the same situation as the rest. My truck was repossessed on may 13th by WFAD. My husband is currently out of the country and the payments were being made electronically. Some how June and July payments have gone missing and not received by the bank. Now they are requesting full payment for the vehicle. I went into the bank to speak with a supervisor who pretty much told me I'm screwed (just not in those words). Now the towing company wants me to pay up $75.00 to have my personal items removed from the vehicle. I have never in my lifetime experienced this type of treatment I went to my credit union to apply or the balance o the loan and they denied me due to wells fargo negative reportings for the last two months. How is this legal. Please someone explain this truck was almost paid off by the end of next year. I have made payments since 2008 on time but they have no record of this. Something is jut not sitting right with this. If there is a class action suit. I'm all over it

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Kenneth05
Chicago, US
Jun 23, 2012 9:51 pm EDT

I am not sure where you are based on your posting. However, it probably is a good idea to consult an attorney as to remedies available to you. Attorneys who practice consumer protection law probably would be able to help you with these issues.

Kenneth (Chicago Lawyer)

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Idahomom
Mer, US
May 30, 2012 10:25 am EDT

I am dealing with the same thing right now. They lost my Jan. payment. I have proof from my bank that my payment was made, but for some reason that isn't good enough. They said until they know where the money is they aren't crediting my account. I figured out that the payments was made to an old account ( Wells Fargo Bank ) they are now "Wells Fargo Dealer Services". They said they can't get into that account so there is no way of knowing for sure that is where the money is, even though my bank (US Bank ) has told them that is the account they paid it to. In the mean time I am one month behind and the late fees are stacking up with interest. This has been going on since Jan. of this year. I don't know how this is even legal?

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mistreated and abused
, US
May 03, 2012 2:44 am EDT

I have had a similar experience. I pay online and when I went to make my Jan payment it showed I didn't have a payment due until Feb. So in Feb I logged on and paid the amount due. In March I began getting calls from a new company Wells Fargo Auto Dealer and they were so incredibly rude it brought me to tears and threaten me in the same manner which happen to you. There is no record of my exemplary payment history with Wells Fargo Auto Finance online anymore and WFAD claimed those records have been destroyed for as required by law. Not sure what law that is. I was so emotionally beat up I paid so I would not loose my car and stopped the calls. But I have followed up with the a detailed letter to upper management and I continue to look for similar accounts like mine and yours. Thank you for posting.

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Wells Fargo modification run around and lies!

i have been trying to modify our home for 3yrs now, shortly after our hosue went to adjustable (and the housing market took a hit) avoiding any bad situations such as missed payments, foreclosure, short sale.throughtout.this process we have been denied 3times for hamp, modification and repayment plan and or forebarences. i have been told to miss payments, they took a payment and opened up an escrow account and never informed us of such, throwing us another month in the rear.we have been passed off to rep after rep, department after department and fell through the cracks, but we have still made our paymetns.we have been told (evnthough we were owing dec.jan. feb) that they were going to foreclose, we should short sale (they even took us out of the short sale review process even though we never called and requesated it) i unfortunately know why people take thier lives, and destroy their homes before they walka way form it, its sad but so ture. after lviing through this experience. we were offered a repalyment plan of 4000 a mth for 8mths i was told this woulds zero out our accfount to current and we would only owe current, i asked its 32000 where is the extra money im not even close to oweing 32000 HELLO.no answers.when i called to say we were denying this program i was told then i would be out of loss mitigation and that hthey would start the process on foreclosure of my home, and that even if i paid the amount past due foreclosure or short sale is in the future. REALLY.i was told a supervisor emailed someone to cancel the arrangement, he told me that because im going to pay (get caught up) on friday that im breaking the arrangement i asked what arragnement i never signed anything he told me its a verbal contract OH HELL No.so now evnthough i want to catch my house up im not able to because someone is not doing their jhob and im stillbeing told they will foreclose. HMMMMM something is wrong here.

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RSLB
, US
Mar 17, 2012 6:30 pm EDT

All I can say to anyone looking to refinance or execute a HARP2 refi is to stay clear of Wells Fargo. If you are a minority specifically Hispanic or Black you will be asked your ethnicity and immediately your rate will go up by .5 to 1 full point. An excellent credit history or payment history will not matter. This is just the beginning with Wells Fargo. Next they will play the script of delays. They will claim they lost parts of your application. They will mail you a new bundle of paperwork. Then they will "accidentally " cancel your application a month into the process and claim that it was an internal error. Now 30 days into the process the script continues with a new loan application. Currently on day 45. All my research on Wells Fargo's fraudulent practices show that they will most likely stretch out the process to 130 days or the refinance may never happen at all. My advise "avoid Wells Fargo all together". Bank with a Credit Union or a your regional banks when possible.

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Wells Fargo fees & levy

I have have a wells fargo checking account. In 2007 i hired a tax advocate to help me become "uncollectible" in status both both the federal and state level after losing my long time career at the end of 2007. The state franchise paperwork was not correctly handled and therefore the uncollectible status was not achieved on the state level. Which i am handling now with new tax person. So as of last year the state franchise board put a levy on my accounts with wells fargo for $1900.00. Last year the wells fargo looked into my account to see if there was any money to satisfy the levy and they saw there was no money. They charged me a 98.00 legal processing fee which made my account insufficient and then charged me an nsf charge of 35.00. None of this money went the the state franchise tax board. Just last month the same thing happened only this time i had three small charges posted to my account soon to clear that would have left me with a 14.00 balance. Before the three small charges cleared my account the wells fargo legal department swooped in and charged my account a look-n-see fee of 98.00 and then cleared my three charges and charged me three insufficient fees of 35.00 each. None of this money went to my debt with the state franchise board. They also put a levy on my other two accounts that i no longer use and took .11 cents and .14 cents out of each account as a legal processing fee. So i am guessing this legal processing fee is not a flat rate? It is ever changing. I have been on welfare since july of 2011. It is not a proud place and one i am trying to get out of. Seems my bank is setting me up for failure or defeating my success. My mom placed 200.00 cash in my account yesterday in texas so that i could get my truck worked on this weekend. I went to get the cash out of the bank within 30 minutes of her depositing it. When i got to bank they said my account was 102.42. I said how could that be? They told me wells fargo legal department took 100.00 processing fee. So when all is said and done wells fargo has charged 436.00 in fees to a single mother that is barely making it in a truck that barely runs and none of this money has gone towards the debt i owe the state franchise board?

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Wells Fargo wells fargo bank is very tough to deal with if you are battling them alone

Wells Fargo Bank needs to be pressured with Imminent (BK) Threats or Mediation Law and Procedures.
They are basically a giant collection agency. They purchase the distressed mortgage at Extreme Discounts from various key players in the sub-prime arena. They collect aggressively on this paper. They do not play by the rules and need to be pressed hard.

We have completed successful loan restructuring cases with Wells Fargo Bank. They are all long run and brutal battles.

Feel free to visit our website for further details on avoiding a Pending Sale Date.
www.freshstart-mortgagesolutions.com or www.freshstart-legalnetwork.com
You may also call 1.877.297.7011

Good Luck Homeowners.

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Wells Fargo contacts for presidents office - tell them I said hi!

Please share out to as many people as possible, I want to stop someone from making my mistake and try to help if they have. I bought a truck and took out a loan from wells fargo dealer services three years ago. At this time they have my truck because of a missed payment six months ago that I was never informed of and I need to pay off my whole balance of $9, 500.00 to get it back they will not accept the missed payment of $250.00. This is a situation of the big bank who does not care one bit about the people they hurt. However I have something they don’t want others to have and I am more than happy to share, it took a week and several managers to finally reach the office of the company president here is the contact information in case you or anyone else ever has a problem. There is not a thing I can do to get my truck back but if you wanna do a girl a favor and let big business know we’re sick of it give a call or drop an email and tell them cindy said hi! Phone: [protected], email: officeofthepresident. [protected]@wellsfargo.com, address po box 168071, irving tx 75016.

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futbol24
Watauga, US
Apr 16, 2012 6:23 am EDT
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that number is given to people from customer services. just wanted to let you know..

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Wells Fargo wells fargo bank discriminates

The grants pass, oregon branch sucks big time! The managers apparently don't have any authority to make decisions in behalf of customers. I made a small deposit of an insurance check and they put a hold on it without notifying me. When I tried to use the money the same day, the transaction didn't go through. When I went back to the bank, they told me that their policy is posted in the drive through, lane 2 (Where I made the deposit). When I went out and looked and pointed out to them that it wasn't posted there, they said the "policy" is posted on my receipt. I showed them the receipt and the policy was not posted there either. The "manager" said "well, I could release the funds but you don't have a big account here, so we don't have much of a relationship and I base my decisions on relationships!" I told her that i've been banking there for over a year and she reiterated that my account isn't the "type" that they consider a relationship. Again, I said the policy wasn't told to me verbally, or in writing on the building or receipt and it was an insurance check that they could verify the authenticity of. She refused to be of service. I'll be telling everyone I know how much wells fargo bank sucks!

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Update by Unhappy Lesli
Apr 03, 2012 5:05 pm EDT

Strunk & whythelong faces,
Gee, do I think both of you work for this sucky bank?

Here's the deal, you're right Strunk, I don't like the "DECISION" because it wasn't what was posted. The posted notice specifically says "deposits made after 4 pm will be held until the next business day. My deposit was made at 11 am and I wasn't TOLD it would be put on hold, nor was that noted on my receipt, so I would have no reason to question their posted policy.

whythelongfaces, I opened this account more than two years ago, have been a customer in good standing and have NEVER bounced a check. So yes, I would have to be told they're going to verify my deposit since it was a check drawn on a billion dollar business, I've deposited them for more than a year and they've never held it before. Beyond that, get real! I'd love to see you go back and recite the "ins and outs" of any contact you signed two years ago! I expected business as usual! You obviously work for the bank. No need to deny it, I won't believe you!

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Wells Fargo steals your money

If it is not bad enough that I have been out of work for a while Wells Fargo has now made it even worse. I have a checking account and a savings account with Wells Fargo. The savings account is there for overdraft protection. I recently over drafted my checking account only to find out that Wells Fargo now charges me $12.50 to use the money in my savings account as overdraft protection. I went over by $5.00 and Wells Fargo charged me $12.50 to use my own money that is in an account for that specific purpose to pay the $5.00. I want everyone to know that when it was Wachovia it was a great bank. Since becoming Wells Fargo I have now paid an estimated $200 at least in new fees that did not exist when it was Wachovia not only that but I do not believe that I was notified of the changes although they said that I was. Bottom line is that Wells Fargo is only out to steal your money.

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Wells Fargo lower payments

goverment bailed these ###s out and in return thay were supoise to help us stuggling home owners out been working with them for 3 years to get mortgauge payment lowered since i became disabled and only get 1, 135.00 dollars a month and 300 dollars a month from son. thay called last week and said everything was fine it looked good thay called back today to say well i guess we cant do nothing. well goverment remember this the next time these ###s want free bailout money just to buy a 30 million dollar private jet for company and take there top people to vegas for a week and not help people like me who are trying to keep home

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Wells Fargo recruiting

I am a veteran of the usaf and have been tring to get a job with wells fargo for 9 months now. I have applied for 30 something jobs and have been turned down for every one of them. I have only recieved one interview for a personal banker job but I was denied. Their recruiting practices are unethical, because they call you on the phone, give you an interview and never call you back. They pay a person over 50, 000 dollars a year to conduct interviews that the managers have no say in who works for them. The recruiters or human relations as they call it, never call you back and frankly I do not think this company hires veterans. I have been told I do not qualify, but when my friends apply, they go to training the next month. I have 10 years of managerial experience and I was told "you are not good enough". But old joe off the streets who worked at mcdonalds gets a job. Wells fargo's recruitment procedures are phony, because you do not have to have any experience to be trained. What better individuals to train then military veterans. Then their managers can not even fire people who mess up, they have to go through an ethics hotline to complain on an employee who shows up to work late two weeks in a row and still does not get fired. Some ethics. Why are there managers? This company has it all backwards. They protect employees who mess up and they do not hire veterans.

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im amazed
Fog, US
Apr 16, 2012 10:28 am EDT

seriously? I am shocked... seriously, they hire just about anyone. At least in Bethlehem, PA...delinquent credit? No Problem... we will hire you as a personal banker. What better person to fill the position then an alcoholic, former drug addict dead beat. Seems like a great decision to me. He certainly has character in spades... seems even the most rudimentary background check would uncover all of this... apparently, they dont even do background checks. Something to think about before you decide to entrust your money to them, that's for sure...

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Wells Fargo took my check and closed my account

Wells Fargo charged me a service fee of $10.00 which overdrew my account by $9.19. I made a check deposit of over $5, 000 on a Friday which was to clear the following Tuesday due to the holiday weekend. when Tuesday came i was informed that my account was closed on the Friday that i made my deposit. i asked well where is my check and wells Fargo told me it will be in the mail within 15 days. wells Fargo made it seem like whatever they say goes and there is nothing u can do about it. If my account was closed when i made the deposit why did the bank teller accept my check? They claim that the bank teller would not have been able to see that the account was closed but she was able to deposit it into my account tho? something isn't right. they have a flawed system that could potentially cause someone to go into a branch and be angry with a member that had nothing to do with this type of issue. i have been very calm about dealing with this issue due to being a high risk pregnant person. i don't want to wait 15 days for my money. they need to cut me a check NOW. no more wells Fargo for me.

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magazinedisguise
Peoria, US
Feb 24, 2012 3:54 am EST

Your account had to be negative for almost 55 days for the account to be closed. And what the teller told you is true.. They accepted the check because, likely, the account was not closed at the time but the back end team was working on closing it. They send you notifications many times before an account is closed- In fact, each time you overdraft you are sent a notice by mail. I agree that it sucks you have to wait for your check, but they aren't going to send a teller to your house to deliver it.

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Wells Fargo atm cash deposit

I was at a wells fargo drive-thru atm counter and wanted to deposit $1000 and a check. The atm said, I could deposit checks and cash together, and it doesn't require an envelope. I inserted my atm card, pressed the pin and selected the option "deposit". Then, it opened the deposit slot and I inserted the check along with ten $100 bills. It started analyzing the bills and counted till $400 and then said, it couldn't accept the check as well as the remaining bills and started returning them. It was not in any order that it returned. I got the check first. Then a few hundreds. I grabbed them and took it out. Since it was not arranged in the same way as I had inserted, a $100 bill flew away (Not to mention it was very windy this evening). I couldn't get out of my car immediately, since I was parked close to the atm. I kept an eye on the bil that was lying on the road and waited for the card to be returned. It had few more bills to spit out. Then, it showed a screen asking me what to do. I said, "return card". While looking at the atm screen, I had lost sight of my $100 bill. I took the atm card from the slot and parked the car a few feet ahead. Got out of the car and looked on the road and also on the sides. I couldn't find it at all. I don't know if they have a camera monitoring the activities, which can find my bill. I will never ever try depositing cash/check at a drive through. I lost $100 just because of wells fargo's envelope-free atm. Who is to be blamed for my loss? I am sure it is the atm. : (

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Johan Strauss
, US
Oct 23, 2016 7:03 pm EDT

The ATM caused your $100 bill to get blown away by the wind? Shouldn't you be blaming "god"? Because certainly, *you* aren't to blame. *smfh*

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Wells Fargo fraudulent practice

I have a 30-year mortgage at 5.75% with Wells Fargo on a condo . This company had solicited me many times in past on refinancing, at the expense of high fees ( around $4000). Now that there is HARP program just launched in Feb, 2012. I called them in inquire today (2/15/2012). I was informed the following (30 year loan): If this is a house, the rate would be 4.62%. For a condo, the rate is 4.65%. For an investment condo, the rate is 5%. Since I just moved out, this condo will be treated as investment and hence I need to pay 5%. When challenged on why such high rate even for primary homes, I was told there is not enough equity. How absurd! The WHOLE point of the Home Affordable Refinance Program (HARP) program is for people who, of no fault of their own, own more in mortgage than their property is worth due to market decline. What is the point in refinancing if the terms are so much worse than the market rate (less than 4%) for everyone else? In addition, I am refinancing with the SAME company. If I am not a high risk (actually a good customer for the past 5 years) currently at higher rate paying more, why would I become a high risk at lower rate paying less? Why would I become such a risk so that they need to jack up the rate to 'protect' themselves! I think Wells Fargo is just out there to get the customers, left and right! Period!

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Kuku1
, US
Feb 08, 2017 12:17 am EST

Wells Fargo is horrible with harp refi process. Ton of incompetent rude people. You leave messages and they do not call. The process never gets completed. I will be filling a complaint Against Wells Fargo refi dept.

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bankaccount
, US
Jun 29, 2013 10:37 pm EDT

sallred,
The banks know you are looking for a free ride trying to finance and then if you cannot pay you wanting to refinance again.

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sallred
, US
Jun 29, 2013 10:05 pm EDT

I'd like to know who to complain to as well. Bank of America has been stringing us along for 7 MONTHS and still nothing. I've talked to my agent's boss and left a message with their boss. Still nothing. Who do we have to talk to in order to get something done around here?!

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david slater
boca raton, US
Feb 13, 2013 4:05 pm EST

Chase Bank has strung me along for over 4 months with a HARP Refinance. What agency do I complain to?

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RSLB
, US
Mar 17, 2012 6:05 pm EDT

All I can say to anyone looking to refinance or execute a HARP2 refi is to stay clear of Wells Fargo. If you are a minority specifically Hispanic or Black you will be asked your ethnicity and immediately your rate will go up by .5 to 1 full point. An excellent r credit history or payment history will not matter. This is just the beginning with Wells Fargo. Next they will play the script of delays. They will claim they lost parts of your application. They will mail you a new bundle of paperwork. Then they will accidentally cancel your application a month into the process and claim that it was an internal error. Now 30 day s into the process the script continues with a new loan application. Currently on day 45. All my research on Wells Fargo Fraudulent practices will most likely stretch out the process to 130 days. My advise "avoid Wells Fargo all together".

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AkSonya
, US
May 03, 2017 3:25 pm EDT
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Replying to comment of RSLB

Oh boy, I can second this comment. Wells did this to me through out the process. Each time saying they sent the documents to me via FedEx. Finally they threatened to foreclose on my home. I had to get the Title Company to prove that I had signed the final closing documents, and prove that they had sent them (thank God), it was scary as hell. I had never been late on a house payment in 21years and my credit was almost 800. I had a house worth over 300k. My mother and spouse had passed both with extensive bills so I needed temporary help.
Wells is like a snake in the grass and they just pray on people when they ask for help. My modifier had the nerve to tell me that everything would be ok when it was all over. Well he was wrong, it took three years to build my credit back up and my credit will have a BIG modified blot on it for seven years.

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lakeshia baptiste
Conyers, US
Mar 05, 2012 5:35 pm EST
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I agree. The entire process is a mess. I too have a loan with Wells Fargo! First of all, the HARP program is a JOKE! All it does is allows the banks to make more money in a mess they created. I am a valued customer in good standing on my current mortgage. Unfortunately, my husband passed away last year and I am no longer residing in my home. I have continued to pay my mortgage on time because I want to do the right thing! I requested a refinance through the HARP program to lower my payments. The process is a JOKE! I had to complete tons of paperwork and request an appraisal at my own expense. It should be a simple process to lower your existing mortgage rate. And i shouldn't have to refinance for another 30 year loan so the banks can make more money from a mess they created. I was against the BAILOUT because it only benefited the banks. And even with the HARP program, this is still the case. The banks get paid from every refinance. Also, they are able to recover on defaulted loans. They win on both ends. If you want to help the consumer why not adjust our principal balance to the FMV or make it simpler to lower our interest rates.

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Wells Fargo rude customer service and no leniency!

Wells Fargo dealer services have the worst customer service EVER! they also claimed that they were going to repossess my car for 2 MONTHS behind! and i was calling to make a payment so that i was only one month behind and then make that payment 2 weeks late and they will not work work with you! Michelle (my "account rep") even had the audacity to say that i needed to pay the 2 months and that i am LUCKY that she doesn't also charge me the payment that is coming up! I WAS IN SHOCK! i said are you threatening me to charge me a payment that isn't even due yet! NEVER AGAIN will i ever except or even attempt to get a loan through well fargo! at the beginning they were OK with me being one month behind or so now my online account gets blocked so i HAVE TO call them and speak to them and they also make me send the payment via money gram which is another expense! no matter how much i say that the economy is tough and times are hard they don't give a CRAP! she straight said to me i need this much for you either u pay or i send the repossession! I am soooo stressed and frustrated with dealing with Wells Fargo! they are ghetto and rude and make you feel like u are the ### on the bottom of their shoes! THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH! HARASSMENT! my loan with honda financial is NOTHING like this! they work with me ALLLL the time and give me chances to pay my bill all the time! they have never threatened repossession on me EVER and i have been with them longer than wells fargo! the rep michelle treated me so poorly i felt very little! again never ever get a loan through them. maybe their company will go down the drain! AND i have heard the banks are even worse!

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Mrs. Arroyo
Pasco, US
Apr 03, 2012 5:07 pm EDT

It's easy to say pay you're bills on time. Realistically, unemployment rates are sky-high and life circumstances change. It doesn't make a person less than human. These companies treat struggling individuals like they're pathetic ### of the earth. I seriously wonder how they sleep at night. The fact is, without struggling individuals, these rude, condescending, "customer service representatives" wouldn't have a job. Heaven forbid, karma bites them in the butt and they experience life in the shoes of those they treated so poorly.

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Wells Fargo - illegal ach

I am on Social Security so every dime is critical to me. The same day as my SS payment was credited there was an ACH for $612.00 taken from my account. I have no idea who the company is that took the funds. I call immediately and was told it had to be handled by claims and the lady started the process. She gave me the number for the claims group and I...

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

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www.wellsfargo.com

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