Wells Fargo
reviews and complaints

on 9/8/2017 I used an Wells Fargo ATM machine. I used my debit card numbered XXXXXXXXX 6373 to withdraw from 40.00 total from two different accounts. The machine asked if I wanted a receipt and I chose no as my response. After my transaction was completed the machine issued me what a thought was a receipt, which made no sense to me because I had chosen no to receive one. As I read what the document was I was again puzzled, it read as follows:
"WELLS FARGO
coupon
Congratulations!
We have increased the credit limit on your Wells Fargo credit card. Now you have more purchasing power and it's available immediately. To view your new credit limit, please refer to your account summary in your latest statement, or sign on to wellsfargo.com
If you have questions please call [protected]."

Well, my balance has not been increased, and no one can explain how this happened. Please provide an option so that I can upload the document so you can see it for yourself, no one seems to believe me.

Wells Fargo has caused me to be in the negative 4, 062 at USAA because they didn't realease my funds to the bank. They told me I have insufficient funds and charged me fees but the money was in my account. Now unless I pay USAA 4, 062, I will have to close my account. Well Fargo treated me with no regard for my situation or respect. No one could help. My name is Alicia Hurst and I would like a call back [protected].

Last year, I paid off an Auto loan that was for a used Chevy Coblat 2009.
The loan was through Wells Fargo Dealer Services for 5 1/2 years. I paid it off in full in 2 1/2 years. I have never received a refund check for paying it off early. I did receive the clear title...But never even received a Final Statement on it.
So how do I go about finding out about a refund for early payment?

3055 Skyline Dr, Kelseyville, CA 95451 Loan #[protected]

This is about a short sale application where the borrowers were approved for the short sale, but when the bank countered the offer, the buyer decided not to proceed and now we have another offer on it which the bank was informed about last week before 10 days of the foreclosure date which is set for this Friday, 9/1/17. However, because of technical issues, the full paperwork was not faxed in until last Friday, 7 days before the foreclosure date. Yesterday, I was told the bank’s policy is to not allow a short sale offer within 38 days of the foreclosure. I tried talking to a Short Sale Department manager, Brian, who spoke to the "Leadership Team" who said that they were going to follow the policy and take the property back.

I heard the branch manager for Waseca Minnesota, Michelle Meyers, call the construction outside of the building "retarded", as well as making fun of meat service workers and their titles. All of this happened as I was converting my account, with the help of an amazing clerk named Ashley. She was also with a younger male of whom I do not know the name of, but am willing to assume is a manager of some-sorts.

I am a cancer patient. Was diagnosed in July of 2015. later that year, don't really remember the date, I called Wells Fargo to ask if there was anyway that we could work out a plan to lower my truck payments due to the increase in medical bills with the chemo, and not working full time. I was told no there is nothing we can do for you. So we did our best to keep up the payments.
In 2016 I called again for some help and asked if we could refinance our 2008 F-450. I was told that Wells Fargo doesn't refinance anything over 5 years old.
So of course we tried to keep up payments again, with me going through radiation and not working full time it was tough.
So this month, August 2017 we get a call from a man named Jay from Wells Fargo saying that we are 59 days past due on our account. I explain about the first 2 calls, he says the second that we could have refinanced in 2016 because its 8 years. Of course to late now because the truck is 9 years old.
Then he asked why we weren't offered a Hardship Loan last year? I have no clue why I tell him. Of course now Wells Fargo will not help us with a Hardship Loan because the payments are too delinquent.
I have used Wells Fargo before for the purchase of other vehicles and have always payed for the vehicle, but now when I'm in financial hard ship they toss me aside without another thought.

Overall their customer service is absolutely unprofessional one I have even dealt in my life with. I contacted them to resolve some issue with my bill. They could have just helped me, but they turned my account into negative and I got more serious problems with it than before. I already regretted I messed with them. Don't waste your time and go to banks that appreciate customers and try to help them if they need help.

My 1st claim being denied: [protected]
My 2nd claim being denied: [protected]

In both cases, *I* did not use my ATM card. The money was *stolen* from me.

Wells Fargo is refusing to reimburse me.

Obviously, I cannot prove I (or any member of my family) did not use the card. Except, it was locked in a lock-box in my bedroom. Which I also cannot *prove*.

$200 may not be much for other people - but it is *huge* to me. At this point, I feel very much that Wells Fargo is complicit in this theft.

I have refused any other ATM card. As much as I liked it, I would not dare to even *have* one again

On Tuesday 8/22/18 at 1:30 walked into the branch on 1790 s. Bascom Ave CA 95008 and after approaching one of the tellers to cash an off-us check that was written to my husband.
There was no other customers besides me and my husband. three tellers were free. And after 10 minutes we were told that they need To call and verify the check and we were sent to a banker for that! There were only two bankers who were latest with client and one banker who was lobby leading for an absolute empty lobby!
Anyways I asked to talk to a manager since we had To sit and wait in the lobby for a check to be verified while there were 3 tellers available one banker (lobbyleader) available and there comes the assistant branch manager Meelad Dabishyar (very aggressive and rude) giving me all the (this is our policy) the teller can't verify a check bs...
anyhow then I asked if he can call and verify it since we were in a rush and he returned and told me "you are trying to teach me how to do my job"
This guys was so rude and disrespectful! They are here to do thei job and their job is to go out of their way to please the customers, instead he got all agressive and went and sat behind his desk got on the phone and totally ignored us!

Being a previous Wellsfargo reller and Pb myself never had such an issue since we worked as a team to bring our customer service up! And get all 5 starts!
So anyways I will be very happy if you can address this issue with that manager and the team so that they can improve their customer service skills
Sincerely
Noella maryoonani

I do not have access to ANY of MY checking accounts, nor transfer to brokerage.

This has created a horrific incident; where "I" am poor and homeless; thanks to Wells Fargo Bank; thus my life is in danger; and Yes I do feel like
taking Some Employees out of here for it; as we all know its kill or be killed to some degree when transgressed too many times over 6 mths... and on top of that the system, Finra, DBO, Consumer protection, and Corp., FBI, DOJ, and local police/courts have obstructed me from obtaining all funds many times... I had attempts on my life several to many each day, due to a trust that Wells Fargo and Chicago, LA, NYC, and even Mr. Trump have tried to steal. (Wall st journal, Trump taxes $153mil; that was my revenue in my real name, Andrew Damon Mabraeth)

That makes me Honestly with 20 holding companies; over $500 billion dollars; I am not a signer; I am OWNER; 100%!

Please email;

This is what I expect;
a. transfer all 13 accounts into my 4 brokerage accounts;
b. open 3 checking accounts.
c. cut another check to Western union; for $10k; 4 transfers of 3k, 3k, 3k, 1k. so that I can rent a car and prepare sue.
d. Also FedEx personal delivery, signature verify, $4mil to me; today;
overnight mail to 231 avenida del mar San Clemente, CA 92672
e. Also I expect that Nick A. DAmbrosia, and all dambrosia and dambrosio accounts will go to me, you are authorized to purchase Death Records;
so that you can put the money in my brokerage account;
f. I have 34 accounts so x $2k each; another $68k check for Keller Rohrback again today into my account.

sincerely,

damon.[protected]@yahoo.com

#[protected]
Joshua Kim
[protected]
8/1/2017
Lein was placed on my account, worked with CA tax board to clear the issue. They sent a release to WF on 8/11 2:01 PM. called WF twice that day, issue escalated and told to call back monday am. Called monday Am and WF rep advised the check going to CA tax board was pulled and should be done in 24 hours. Called back to confirm 8/16, WF rep advised the check was sent out. First lie from WF on this case. Spoke with yolanda (WF rep) and another escalation issued to manager George Loudd, staing he would call me back. Yolanda called back an hour later to notify me that the stop placement on the check was issued and that it should take 24 hours, and that George would be giving me a call to get more info and discuss reimbursement options. Called back as George never called, and found out that the email to George was never sent, that the stop pay never went through, and that WF needs to wait for CA tax board to recieve the check and either cash it, or send it back (30 days). This was the second lie from WF. Sent to VM of Molly Rebenstein (?) manage of legal department. Still awaiting a call back.

I received poor service and nothing but sarcasm in my conversation with ELIZABETH today. I was explaining to her that I had an agreement with the merchant to delay the processing until October 2 and she basically told me why that was no valid reason for my claim and that my claim is denied because it's up to the merchant. I told her well once we made an agreement they were suppose to hold up their end of the deal and didn't so therefore I should not be denied approval.

She gave me sarcasm and I told ELIZABETH that I would no longer do business with them. Her reply was, oh I'm so sorry to hear that. COMPLETE SARCASM!I asked for her last name she says we're not REQUIRED to give out that information.
I WILL CONTINUE TO CLIMB UP THE CHAIN OF COMMAND until SOMETHING GETS DONE ABOUT THIS.

WE, THE CUSTOMERS, make WELLS FARGO GO ROUND without us there is no WF.

GOODBYE WELLS FARGO

I am complaining about the awful service I received today from ur personal banker NMLSR ID 1057845. It is the nearest branch to my address. Your banker was very rude to me and telling me what to do. She would give me very sarcastic smilles and not helping or even working as it should be.
My card number is [protected] Ramadan Rouby. It was awful and I don't wanna get any service from this banker anymore.

On August 14, 2017 at 11:25 am at South Roanoke well fargo a employee as the name of Recollett rudely assisted me with cashing a check at the teller. She was texting on her personal phone while helping me and talking unprofessional to the other teller. I was telling her i wanted small bills and turn out she still gave me back large bill. i think she need to take some customer service skills because i will no longer walk in there if she one of the tellers.

We purchased a new home in November of 2016. We used CalAtlantic Title Company, a part of CalAtlantic, or Ryland in the old days.

As you know, at settlement, all taxes that we should not pay are not our responsibility any more. That means that 10 months of taxes are not our responsibility.

So my loan was traded twice, and when transferred to Wells Fargo it was mishandled horribly. For some unknown reason, Wells Fargo decided to double pay the entirety of 2016 taxes, and is now trying to collect that over a year as an escrow shortage.

Wells Fargo is responsible for this, and this to my knowledge is Mortgage Fraud. Wells Fargo has been punished by the government multiple times for Fraud.

My next step if I do not get this settled is to contact the Federal Government and file a claim against Wells Fargo for Fraud, or whatever the proper legal term is for trying to steal money from me.

I have been their client for about 3 years. And I have sent my complaints for the same period about not getting bank receipts.
There’s $2300 of my money held with the bank and there’s no statement, nothing.

Just a normal one. Nothing more. That’s all I need from them. Why is it so difficult to send a receipt?
I know that they keep ignoring me and honestly I have no idea why.

Who can tell me what am I to do?

Date incident Aug 7 2017
I have been a WF customer since 2013, today I went to Sandy Springs branch 30328 to deposit large check for $15, 000, due to fact my account was overdrawn by $300 less than 2 days manager Catapano inform my check would be put on hold 7 days . I politely ask her to call Bank of America ( issuing check bank ) and verify funds . She refused and asked me to go to Bank of America to get certified check to deposit into my WF account . She indicated that only $5, 000 will be available next day and the rest of the amount to be put on HOLD ! A certified check ! I was treated with anger, attitude and low arrogance, she made me feel like I was a "dead beat " or crook ! All in front of a packed branch . She is human trash not deserving to represent the so call moral values of WF . I went to Bank Of America, as she so arrogantly told me to do when I complained to her that I should close my account with WF, and I opened a new checking account with them !
I will be refinancing my WF mortgage with Bank of America and close my WF credit card as well . Please send my regards to that scammer you just lost a good customer
Randy I Yejo

On July 31, I got a check returned because of insufficient funds. This was a big surprise for me, since I had taken money from my other bank account and made a cash deposit thou the ATM at Wells Fargo. I was completely outraged to see that a cash deposit was posted as a pending transaction, so of course my check bounced. I called Wells Fargo and that was the explanation. Well since I had the money in the bank I decided to make a withdrawal for the whole amount of $495.00, I asked the person from customer service to please increase my daily withdrawal amount to $500 in order for me to take this money out and make the payment in cash. My request was denied for reasons unknown. I decided to go to the bank and make a withdrawal, well another surprise the drive thou closes at 5:00 from Monday thru Wednesday, so I was able to only withdrew $300.00, the very next day at 545am before going to work I went to the ATM to withdrew the rest and of course another surprise from them, my transaction couldn't be process, reason unknown, the screen only show a phone number for me to call. This is my money, the one that I have to work really hard for it, however the bank seems to think of it as his money and I have to go thru all this struggle to get it from them. It took me only this experience to realize that it would be impossible for me to keep my money here. I guess Wells Fargo, could care less about loosing one client, since they have many others. But every day people go thru this experience with banks and I really don't understand why is so hard fro us as clients to be able to use the money we have in the bank. I'm done with Wells Fargo, and there are no perfect banks but it has to be one were things are easier for their clients.

I am writing today to complain of the harassment and slander I've faced from Mrs. Ashley Hawthorne and Mr. Chaz Hawthorne. These incidents started on 05/09/2012. On this day Mrs. Ashley Hawthorne and Mr. Chaz Hawthorne started screaming at the top of their voices and started abusing me and my son in the middle of the night. I believe all this started because I had to call Police because often Mr. and

Mrs. Hawthorne along with their friends threw beer bottles and littered on my property including my parking garage. I often had to call the Animal Control as well as Mr. and Mrs. Hawthorne weren't able to control their pets and the pets often attacked me and my family which pose a threat to my family's health and well-being.
The harassment and slanders began after these incidents took place. On the night of 05/09/2012 Mr. and Mrs. Hawthorne even called my son as “Mentally Retarded”. I was deeply angered and aggrieved by such comments from them. I even tried contacting the Police about the matter but my requests and complaints fell onto deaf ears.

The Police took no action against the Hawthornes but instead charged me for harassing her. After I hired a lawyer by selling some of my assets they dropped the case. These incidents have caused a great quantum of trauma for my family. After Mrs. Hawthorne called my son “Mentally Retarded” he has suffered emotional trauma and still has not recovered from that incident. Around 04/01/2015 I could not log into my online account, and when I contacted Wells Fargo they told me that someone had attempted to hack my online banking account. I tried to fix this issue and contacted

Wells Fargo several times for early resolution but the bank never took the matter seriously and kept the matter hanging in the balance. This took place when Ashley Hawthorne was spreading untrue things about me and my son, all around Wells Fargo bank. On 07/03/2015 I was sent a abusive letter from Dane Chambers informing me that Wells Fargo is exercising their right to close my new account. I only had it open for a few weeks and when I called to check my balance but it took me straight to a live person who me it was closed. I was given no opportunity to

explain the situation and the bank gave no reason as to why they closed my bank account. The Bank just single-handedly closed my account Then again on 05/12/2015 Mrs. Ashley Hawthorne falsely accused me of harassment. All these acts by Mr. and Mrs. Hawthorne and the Wells Fargo bank have caused a great deal of mental and physical trauma for me as well as my family.

The derogatory remarks by Mrs. Ashley Hawthorne against my son has traumatized him to and he still has not recovered from those remarks. The false accusations by Mrs. Ashley Hawthorne have caused my family into a state of Financial Stress. Also, the actions of Wells Fargo of closing my bank account without any good reason has caused a negative effect on my Credit Report which is affecting me adversely as the other banks refuse to do business with me. After all these aforementioned Incidents my life has been adversely affected.

I have heard that Wells Fargo is offering people $25.00 . The acts of the bank have caused me a loss both monetary and emotional which is sufficiently more than $25. Therefore I demand I should be paid $200, 000 to mend the damages caused by the Wells Fargo bank and their representatives.

I sent in the medication form and I was denied too participate in the medication form, which the letter states my issues are not related to any unauthorized account opening. I believe that wells Fargo employees should be held for all the unethical and criminal things that they have done against me. Ashley Hawthorne is using her position as a district manager to unlawfully harass me and trying to ruin my life and my good name.

I have been purged from the wells Fargo bank and this information has been sent to my banking record. And it states that my account was closed with cause. There was no cause. Mrs. Ashley Hawthorne lied to Dane Chambers that I was harassing her, in the bank while I was taking care of my own banking business which I was told to do. I was giving the run around trying to open my new account around 05/2015

I take it as an insult for the running around they was doing to me from the 13street branch in Phenix City Al. And then to be treated like this after getting my account open and was lied about by Mrs. Ashley Hawthorne. The banker that I was talking to can verify that I wasn’t harassing her. I was set up to be done this way because Mrs. Ashley Hawthorne was spreading false things about me to them, and she was having them call her to let her know about my business, this is stalking.

I had no idea that she was in there when I got there, I never had ran into any previous visits. Until this supposedly hacking into my account and they disabled my online access. And I was told to come in and open my new account at my local Wells Fargo bank. But the whole time I was being set up.

Wells Fargo employees should be held account for all their actions besides opening unauthorized accounts. And it was no misunderstand at how Mrs. Ashley Hawthorne was screaming my private information for all the other neighbors of mine to hear. It is a banks responsibility to keep customers private information private, but my information and my sons wasn’t giving that.

Mrs. Ashley Hawthorne stated that I was “Poor” and that she made more money than me, she thought that she had some type of authority over me and my son which she didn’t. Telling me to take my “Mentally Retarded son back into my home, like she had some authority to say my son wasn’t welcome to come out side.

Me and my son deserved to be compensated for the harassment and slander from Mrs. Ashley Hawthorne and Chas Hawthorne. They had gotten other Wells Fargo employees involved in the harassment against me and influencing Wells Fargo to close my checking account.

My life is still be affected because I can no longer work due to the stress and mental anguish for which Mrs. Ashley Hawthorne had such hate and malic against me because I owned my own home and I was a single woman making it on my own.
She wanted to take that away from me and she nearly made me homeless.

I will be closing all accounts with Wells Fargo today! Phone threats from Lisa Cantrell to return money to joint account (which I have full equal access to) or the police would be called.
Money pulled from my savings account with no explanation. Then after 1.5 hours with customer service was told person not authorized to my account claimed fraud so the money was pulled without my consent or knowledge.
I will be pulling all 4 of my savings accounts, 3 brokerage accounts, checking and moving my mortage from the care of Wells Fargo.
I have been banking with this bank over 26 years and after looking at the reviews from BBB I can now understand why ratings are in the 2 mark.
Clearly my money is not safe in the hands of this bank, and to be threatened by a bank worker is completely out of line.