Wells Fargo
reviews and complaints

On June 27th I went online to my auto loan information through Wells Fargo Dealers services and paid my loan monthly payment. My banking information usually pops up automatically.

For some reason the payment went to someone else's banking account.
I know this because I looked on the website and saw that my payment is still due along with a reversal fee of $25.00.

I have looked at my bank account information and do not see a stop payment or insufficient funds fee from my bank.

The CSA at Wells Fargo said she could not see what bank reversed the charges and I would need to provide proof that it did not come from my bank. She also went as far as to tell me that I refused the charges at my bank. I have always paid my bill on time from the same account.
I have often heard people say what horrible service they experience from Wells Fargo. Now I can concur because the lack of resolution to my issue is terrible.
Good customer service would have been to reverse the fee due to bank error and HIPPA violation.

My house was sold on March 14, 2016, the prospective buyer filed for a mortgage with Wells Fargo Bank (Seaford Delaware) shortly thereafter.
Papers were filed, settlement date set for May 11, 2016. Two days before this scheduled settlement we were contacted by my real estate broker that they wanted to come out and appraise the property for the week after settlement should have taken place. Obviously this office is not very well organized. Settlement was rescheduled for May 27th. Again Wells Fargo wanted to schedule an appraisal of the property, mind you the first appraisal had already been done. As the appraiser was at my home (2nd appraisal) she was called and told to cancel the appraisal, the appraiser and myself were stunned to say the least. No appraisal completed this time but the mortgage lender at Wells Fargo decided that the client needed to change from FHA financing to conventional. Again settlement was rescheduled for June 6th. It had now been 3 months since the initial loan application had been submitted. Still no settlement. I as the seller have now acquired numerous expenses for furniture storage, repairs, and inspections required for the mortgage to be processed. Finally in complete exasperation the buyers were forced to change lenders and re-apply with another lending institution. Again I wait still with no firm settlement date.
I now have lost the option to purchase my new home and have been forced to forfeit the earnest money ($1000.) that was submitted with the contract. All of this because of an inept mortgage broker at the Well Fargo Bank.
I find this to be extremely bad business practice and now wish to lodge a formal complaint regarding this company. I am sure that I and the mortgage applicant are not the first persons to be treated this way by this company.

Went into the branch to make a deposit for a locally own business and Bridgette the agent who was assisting me thought it was funny to start off a conversation by asking if I worked for a Bikers club since the name of the company sounds funny and ethnic. In no way I found that to be humorous . I just looked at her in shocked as she laughed in my face . I was appalled by her comment because first of all, the company is own by a minority and second I work for the company so I felt that the agent was being highly condenseding by bluntly speaking her thought when not asked.

am writing this, because of all the complaints and situations going on with Wells Fargo bank in general. Now I understand why the employees at Wells Fargo are "Used Car Salesman". I went into a Wells Fargo near Tuckerton, NJ. I tried to cash a check and they kept on pushing me to open and account. They kept pushing and pushing. I finally said no and left with my check. I have never been bombarded like that in my life. I am literally afraid to go in there and cash a check. I thought it would be easy and then they made me sit down at a desk. I am like, I just want my money. I have another bank somewhere else that I am happy with. I do not care about the small fee you are charging me. They would not let go. Kept pushing and pushing. I recommend not going in there. From what I am told about that location is that employees are always leaving.

Hi wells fargo stole my home, no missed mortgage paymants, acount in credit of $8k emptied my escrow acount, sent 3 large checks to my home owners insurance when it was already paid ? funds never came back to me, wells fargo then closed the mortgage acount saying in forclosure, then they forced home owners insurance at 3 times the amount but already insured, miss sold pickapaymant mortgage, fradulent forclosure, and wait for it wells fargo have lied, and cheated, altered and doctored evidance and falsified documants, preadatory lending 50% property value then steals it with the help magistrate judge TED Coleman orange county court orlando florida in cahoots with wells fargo bank he should be jailed withe the ### that work at wells fargo this is going international i have made over 14 CFPB complaint casses against wells fargo supreme court also county court orders for compensation including the latest FHA insurance fraud this bank is being shadowed by the govermant into letting us think that justice is being done and i dont believe that any of these compensation are going to the consumer and how mutch ? $ wells fargo bank stole in excess of $ 275 k from me and my family this is apremeditated act to decieve by means of theft and that is a criminal offence and also perjury committed in court why have the directors of this crooked bank not been convicted if you stole $ 10 dollers from this bank you would be prosecuted in court i ask you all consumers whom has been decieved by this crooked bank lets close this bank down and hold all responsable for there actions, LEESA WHITT-POTTER senior vice president has not answered any of my complaint questions since 2013 till 2016 full compensation on about 10 county court orders to pay compensation to consumers who have deliberatly been ripped off by deception CLOSE WELLS FARGO DOWN {CROOKS} thanks for listening to my numerouse complaints about wells fargo bank mortgages LPW

On june 1, 2016, I received an insurance check to repair the flooring in my dining room/kitchen / breakfast nook after a minor water issue. The check was issued to both wells fargo and myself. After 12 or so phone calls to wells fargo and multiple conflicting answers regarding the process of funding the repair, I was finally directed to the wells fargo insurance claim department. The first representative I spoke with could barely form a proper sentence and was reading from a script, one that did not pertain to my situation. She would not answer my questions and was extremely rude. I asked to speak to a supervisor and was told one was not available. She stated my phone call would be returned in 2-3 business days. I asked her to fax the paperwork explaining the process and she stated it would take 5-7 business days (To fax?). I then asked to speak to a different representative and she said that was not possible and I would have to call back to get a different rep. I called back 3 times and received her again the first two then finally got through to an alternate rep. Though the new rep was much more professional, she proceeded to read from the same script. When I stopped her to state it did not pertain to my situation, she would pause long enough to listen to my question, and then proceed with her script. Once again, I asked to speak to a supervisor and again was told one was not available (Hmmmmm…). This time I was told I would receive a call back by the end of business that day (By now it was 9:15am on a friday). I again asked for the paperwork to be faxed and she stated she would fax it then. By the end of the day, no phone call or fax had been received.

My best interpretation of the script states that the job needs to be inspected by wells fargo at 50% completion, 90% completion and at completion. Each subsequent inspection needs to be scheduled after the sign off of the previous inspection. Each scheduled inspection needs to be scheduled 7-10 business days in advance. While this may make sense on a large job requiring a contractor and inspections, it does not in my situation. This is to simply install replacement laminate flooring and replace the baseboards; floor we initially installed with ease, but wf guidelines require a licensed contractor to install them. The flooring company has estimated the job to take 3-4 hours to complete. That would mean, at 50% completion (2 hrs into the job) an inspection would need to be scheduled. Wait 7-10 business days for the inspection and sign off. At 90% completion (Approx. An hour and a half later) schedule another inspection and wait another 7-10 business days for inspection/sign off. Then complete the project (Another 30 minutes give or take) and schedule yet another inspection/sign off. That would mean it would take 21-30 days to complete a simple, non-construction, 3-4 hour repair. They also will not release any of the funds provided by my insurance company for the claim. They will not even release the amount needed to cover the supplies to start the job.

Since I cannot get any information from wells fargo, I have spent the day interacting on many different forums/blogs trying to get information and/or suggestions from consumers who have encountered the same issues with wells fargo. The number of complaints regarding withholding insurance checks designated for homeowner repairs is astounding and the scenarios are both discouraging and infuriating.

Any information would be greatly appreciated.

I am writing this, because of all the complaints and situations going on with Wells Fargo bank in general. Now I understand why the employees at Wells Fargo are "Used Car Salesman". I went into a Wells Fargo near New Gretna, NJ. I tried to cash a check and they kept on pushing me to open and account. They kept pushing and pushing. I finally said no and left with my check. I have never been bombarded like that in my life. I am literally afraid to go in there and cash a check. I thought it would be easy and then they made me sit down at a desk. I am like, I just want my money. I have another bank somewhere else that I am happy with. I do not care about the small fee you are charging me. They would not let go. Kept pushing and pushing. I recommend not going in there. From what I am told about that location is that employees are always leaving.

Late last year, I went into a local Wells Fargo branch to speak to a "personal banker". WF holds my home mortgage, and to simplify things in the new year, I wanted to consolidate all of my accounts - business checking, personal checking, savings, and a substantial 401K. Since WF held my mortgage, I thought it would make sense to put everything there. Capital city Bank had my business account 10 years. I was satisfied with their service. My retirement was with a private firm, and I had the same adviser for over 10 years. I liked and trusted him.

The personal banker I saw that day promised me the moon if I transferred all accounts to WF. Retirement, business checking, a charge card with a small balance, and a small business loan. He said he could consolidate my debt with a 0% 15 month balance transfer, since my mortgage was already there. There were also many other offers and perks on the table, including refinancing my home.

To make a very long story short, once my 401K was transferred, all other offers were off the table. Applications and appeals were denied. I never did find out why. My "personal banker" could not or would not tell me what the problem was. I have a good credit rating, a stable work history, and have never had a late payment with my Wells Fargo mortgage. And yet, the "underwriters" didn't want me. They sure were happy with the $175, 000 401K I transferred, though.

After two months, I gave up. I am still upset, however, because I never did get an answer.

What a scam. The only reason I got the Wells Fargo credit card last year was for the insurance program for my iPhone. (https://www.wellsfargo.com/credit-cards/features/cell-phone-protection/)
I am the Verizon Account co-owner w/ my wife and put about $450/month on the card for my Verizon bill each month. The credit card promises to provide a warranty on iPhones to cover damage. This happened to me about 6 months after I got the card when I accidentally dropped the phone: The glass cracked and it would no longer charge properly. My wife and I own this account and we have a couple kids and my elderly mother on it as well. We pay the bill. My Tel # is listed 5th, probably because I had a # change. I had Verizon explain this to the service rep via a conference call. Then I get notice my claim was denied because my phone's # was not listed 1st or 2nd. The customer has no control over where their # is listed on the bill! When I first inquired about the service, the rep told me the policy covered the Primary (which should be me) & 4 add'l lines. I broadcast this service experience to my friends on FaceBook. None of my friends could believe it. In this age of "Customer Experience Management", the industry I work in, Wells Fargo & Card Benefit Disservice rank at the bottom. I invited Wells Fargo in a customer survey to review my claim and reimburse me the $133 I paid to get my phone fixed. No one ever got back to me. I have zero use for this credit card.

I took a Personal Banker position with Wells Fargo. I left a job I was doing well at, because I thought I could make a bunch of money with the incentive program. That is what I was told in my interview process. During training I was real excited, because they teach us how to help the customer succeed financially. The teacher said we are not about sales but helping out customers. I was enjoying training, learning the job responsibilities. The last week, I started hearing all these complaints about the branches the bankers would be working for. A few bankers said that they were not allowed to pick up their paper paychecks unless they opened accounts. I thought it was only me so I jumped into the conversation. They made it seem like we had to open the accounts, because they were free and why not. Come to find out we needed our paycheck to go into the account in order to get it free. I was not told and the other employees were not told also. I went into to pick up my paycheck and I was there for 45 minutes. My trainer wanted to know the names of who told us we had to open the accounts. Come to find out this happened to every single class. lol

I had a strange feeling after that. Fast forward to when I started. My manager was very nice and I was learning so much. 1 month later, she left and we were out a manager for 8 months. We were short staffed. The only seasoned banker cared about herself. When I say, I was looking for a new job after the first month, I am not kidding. I was tempted to quit even though I had a home. All the other bankers were opening up accounts from customers who they talked to over the phone. They did not even get their signature. The accounts were not even funded. I seriously closed out more accounts then the whole branch opened. What they like to do is make you open a new account, wait 45 days and close out the old one. When new customer came in to cash a check, they made them sign a blank form to open a new account and never came back to fund it. It is all smoke and mirrors. They are not doing anymore business. They are just flip flopping accounts. I was the lucky one to deal with all these ripped off customers, because I was the only one legit. I had to hear them complain about how horrible the other bankers are. To be honest I wish I ripped off the customers, because I was the one not being promoted, getting yelled at everyday and having to go to meetings. My numbers were not even that bad, but since we were short staffed all the time, I had to double my numbers. I did everything right. I did not call people on the do not call list and I got all my clients signatures. They knew what they were getting into. I even made a little money with my bonus. Little money means little money and to be honest even if you were ripping people off, you would make a couple 100$ more. Split that between 3 months and it is laughable. So I had decent numbers, doing everything right. My mistake was questioning the ethics. You have to play dumb in order to get promoted. If you point out the unethical behavior, they will get you canned. Do not call Human Resources. They know what Wells does and they are there to protect their reputation. Everything the news said about the sales ethics is right on the money. Before I left, I kept proof showing my managers knew about the unethical stuff going on. Hell they are the ones that encouraged it. When they made me do something unethical, I always wrote in notes. Got the ok from and put down the managers name. It is a horrible job. if you have no soul and do not care about screwing over customers, you will be great. Remember just know that what your doing is wrong and you will get caught eventually. Your managers will throw you under the bus so fast. They want to keep their jobs. My advice is be careful and keep evidence. If you get in trouble you can bring everyone down with you.

I am just trying to repair my roof and house. My mother pass away in 2013 I had been living with her and taking care of her since 2003. She had place me on all her important documents like the house and insurance . I just recived hail damage on the house on march 17 2016. I finaly goth the checks to get the house repair. So I got the roofing company and went to the bank where I could give them the money. I took my Mom death certivacte and the will all her id. all these to make sure I was cover. We sit down and began to talk to the agent and explain to him what going on. The agent then made phone calls to there office told them what I had they said no the house has to show the will has to be probated. I said to him here all the information you need in front of you . he then said Iam sorry that maybe you can get heir affidavit that turn out to be a lie too. I explain the house is get water into it it needs to be repair they do not care Never miss a house note never must [aying the insurance. The will al ready states that I'm the heir to the will. Is there any just in the world.

A manual payment of was made (on the due date 9/16/15) to my Wells Fargo personal secured credit card because I had cancelled automatic payments. An automatic payment was still initiated on the same date - after my manual payment. Wells Fargo's automatic payment non-cancellation mistake caused imbalances to my checking account resulting in additional charges to my other bank accounts and by creditors.

When Wells Fargo was contacted about the mistake, they had no record of my automatic payment cancellation. When I cancelled, the phone representative didn't provide any sort of confirmation number (which should be procedural). Though if considered, my manual payment would confirm my understanding of the cancellation.

Following many unsuccessful contacts by phone, call transfers and repetitive explanations to resolve the issues, I was forced to visit my local branch office in person on 9/25/15. Following another lengthy situation review with the branch representative, she made several calls explaining my difficulties then, put me on the phone again. The manager on the phone gave me a verbal promise that the correction would be made by Monday 9/28/15. Unexpectedly on 9/28/16, Wells Fargo closed all of my bank accounts (including my personal accounts), because one of my business bank accounts had two returned checks from customers.

The secure credit card balance was below the secured deposit amount and should have been reconciled on the date the account was closed, rather than waiting to Feb 2016 and the accruing of additional minimum payment charges growing from $25 in October to $219 in February 2016. Upon Wells Fargo's closure of all of our accounts, they held full control of our funds.

From 9/28/15 forward Wells Fargo has benefited, there has been little inclination for Wells Fargo to consider their customer's experience nor their internal errors which caused a harmful chain of events.

Wells Fargo has not corrected their procedures to provide a confirmation of automatic payment cancellation- for what may be disturbing reasons.
These actions clearly point to systemic policies for generating more fees and profits. This ruthless and machine-like approach has nothing to do with true customer service nor with cultivating mutually beneficial, long term relations.

With some genuine customer oriented service, this situation would not have happened. Wells Fargo would better serve itself and the customer by reversing the secure credit card minimum payment charges and reconcile them with the closure date of 9/28/15. If there is some genuine customer care to be found, it would be admirable to address their related charges to my other accounts as well.

John Middaugh
Acct# [protected]

On April 8, 2016 at approximately 11:00am I called the "customer service" number to inquire about my account. As I am a new customer I expected my check deposits to be placed on hold until the checks cleared, however, I noticed that the initial small deposit was still on hold after a week. I called to ask what the typical duration of the vetting process was so I would know when my account was actually viable. Here's where the unbelievable happens: the first female I got was incapable of doing anything other than repeating the same rhetoric over and over again. I am a highly educated woman with more than a few IQ points to rub together, and as such I do not need to hear the same inane information repetitiously. After the 3rd repetition I asked for a supervisor. I got Kathy. Kathy was unable to listen. In fact, she interrupted on average every 4th word. She never actually heard my question, nor did she offer anything of substance. Finally in utter frustration I told her that I needed her to stop interrupting and to listen, as when she was talking she was not listening. She then engaged in a personal attack by stating, and I quote, "I'm sure glad you're not my doctor". I was dumbfounded! I asked to be transferred to her supervisor, to which she replied, and again I quote. "that's not gonna happen." I was then hung up on. My first experience with Wells Fargo customer service is not one I'm likely to forget.

I called for a payoff and made the payment to complete my auto and two days later they reposed it because it was paid at the bank and not Wells Fargo Dealer Services. They did this on purpose they knew it was being paid off I talked to the collections agency because I fell two months behind so I wanted to let them know that I would just be paying it off. This is there way of making money off you since I was paying it off early so they could collect more money. This is the worst company I have ever dealt with the people are nasty they are like robots uncaring evil people and you don't really want to say what is on your mind otherwise they can make your life hell. To top it off I never got a letter or a call saying i was in re position. I will never go through this company again! Anyone that does will regret it because they are out to get their customers not help them. In fact I recently opened an account with them I am closing it out and going to another bank I am so disgusted with this company!

I had on a vehicle that was required to have full coverage insurance due to the fact I had purchased it brand new, as well as once vehicle arrived at dealer since I built online and had shipped in, I had additional custom features added on and performed at dealer before ever leaving lot, therefore I chose to also purchase gap coverage on the vehicle, I had done this with all my vehicles as well in past purchases, and full coverage was mandatory and wells Fargo financial held note at great 1% interest. After approximately 3.5 in the first time of my life, my car was stolen, and I was only 6 payments from 100% payoff of the original 38k, initially 6 years. I paid. Significantly higher monthly payments to payoff car in the hope I'd have my dream car paid for. 3 years early. Wells Fargo received the insurance company money to entirely pay off the remaining balance, remind you not much was owed as I had paid so much more over the years in payments, I received the title stating no lien holder, of course salvaged title car never found, anyway to this day wells Fargo reports still an open auto note past due for $900.00 for now 3 years on my all three credit bureaus when there's no open account. I have disputed repeatedly, it keeps somehow being validated, but they won't send proof of validation, there's nothing to validate there's no proof, the insurance provided copies of check they were sent and cashed, I sent title showing no lien interest listed. How can they do this for over 24 months it's ruining my credit, has ruined my credit!

I place a dispute with Wells Fargo regarding a transaction that was wrongly charged to my account; and at the time I was placing the dispute the customer service agent and the dispute departments both said that my fees will be reimbursed when the dispute is resolved. well now the dispute is resolved and its taking me over 6 hours to have my fees reimbursed. I am seriously disappointed and I would not want to have anything to do with Wells Fargo Bank because they have no business ethics and they will screw me (a Loyal Client) over $70.
I have missed work today to try to resolve this issue because if don't take care of it today... Wells Fargo will deny my refunds/ reimbursements.
Its very sad and disappointing that institutions like Wells Fargo pay so much money to acquire customers and once you are their clients they don't attempt to keep you. what a waste!

I received a new visa debit card WFB sent out with the new chip. I didn't request one but apparently its a change I don't have much of a choice about. I called the number listed [protected]) and most of the call was automated sales. Dish network commercials (not while Im holding just going on and on), special offer pay $2 for some program they don't explain very well on automated system. I pressed the associated number to find out more and the WF employee was very short and just drilled me with questions. When I was finally able to ask her about it and subsequently realized it wasn't for me she was quick to hang up. As as former employee I know sales are pushed and an important part of company growth however, since the company prides itself on customer service, perhaps that aspect should be just as important. I will be activating my card at an ATM.

I went to Wells Fargo with my Mother, who has accounts there, so I could be put on her accounts, as she has recently become sick, & homebound. She wanted me on her accounts to write checks on her behalf, & when she passes, everything would be in my name. We were told that my credit wasn't good enough to put me on the type of account that she has, & they won't even take the POA paperwork until we submit s doctors note! My mom has had accounts at Wells Fargo for over 40 years. My credit shouldn't matter to them. It's her choice to have me on the account, & the money isn't mine anyway. I'm just a secondary on the account. Frustrating that I have to jump through hoops to get my mom's affairs in order with them.

On 1/14/16 I used my Wells Fargo credit card to purchase 3 Delta flights from NYC scheduled for 3:05pm (flight 2827) totaling $319.05. Once I submitted payment I saw a JetBlue promotion for a NYC flight for 6:00pm (flight 553). Within the same hour, I contacted customer service, voided the first flight, received confirmation and booked the later flight. I still haven’t received $319.05 back from the voided flight. I have called and emailed Wells Fargo, Delta and AAA numerous times. No one is giving me accurate information. Each company is telling me to contact the other companies while Wells Fargo is telling me they have no record of any charges. I would like to file this grievance against Wells Fargo for the $319.05. Thank you.

Please see the email from AAA dated 2/4/2016:

Hello

I contacted Priceline again and they advised that since it was CXLD the same day there is no charge and was voided. I don’t know anything about those two charges of $50 and $70. I wish there was something else I can do but Priceline is not seeing any charges to the Credit Card. I would definitely file a dispute with your Credit Card company. Sorry for any inconveniences. If you wanted to check with Priceline directly there phone number is [protected] and give them your Trip ID numbers and they will look it up and confirm that both were CXLD on same day and it was voided.

Thanks

James Hunsinger
Club Product Specialist
Travel Sales Center
The Auto Club Group
[protected] EXT 6556
[protected]@aaasouth.com