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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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5:17 pm EDT
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Wells Fargo overdraft fees and pending transactions

This is the worst bank in my opinion. I went on vacation in early May 2011 (10th to the 17th). I had made sure I had enough money and did make a lot of purchases (most of it being food). The problem with this? Well, I had a lot of PENDING transactions. For each purchase I made though, the money had already come out of my account even though the transactions were pending. Now I have overdraft fees because Wells Fargo decided to take out MORE money for the transactions even though the money had came out previously while I was on vacation. Wells Fargo basically DOUBLED the price for each pending transaction. Say I bought something for $20.00. Wells Fargo would take out another $20.00. This bank is horrible. Not only that, but this bank owes me thousands of dollars which I officially have put in 3 complaints about through https://www.helpwithmybank.gov but they keep declining my request. If the bank associate hadn't illegally put my mother on my CD account making it a joint account with me, then my mother wouldn't have with drawn thousands of dollars. I was very well aware of what I told the bank associate to do and she said okay. But she didn't do what I asked her to do. For some reason the bank has on record of me signing something for a joint account with my mother which I did not do. I don't have any documents showing me and my mother having a joint account. I signed for my mother to be a BENEFICIARY which is completely different. I was told SPECIFICALLY that mother would not have any access to my money or be able to withdraw anything at all. I was lied to. I don't know how much better Bank of America is, but for the time being, I would rather put my money in the hands of Bank of America as opposed to dealing with Wells Fargo's crooked as*ses!

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Update by iLiveInLaLaLand
May 23, 2011 5:57 pm EDT

A friend of mine also told me to try a credit union. I'll think about it though. I already opened an account with Bank Of America so I'll see how that works out and hopefully I have less issues. I wanted to open a bank account with Chase, but it seems Chase bank is in every other place BUT Kansas. The only global banks where I live is Wells Fargo and Bank Of America. I'm going to Wells Fargo today to close my account and complain until they reverse the overdraft fees that they posted to my account when I shouldn't have been overdrafted in the first place. Idiots.

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9:49 pm EDT
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Wells Fargo harassment and thievery

This company is absolutely disgusting! Nothing but a bunch of lying con artists who prey on the very own people who bailed all the damn banks out in the first place. We need a revolution to happen where we all storm the loan offices and banks and take over.
These people charge up too and I'm more then 30% interests, which alone is criminal and then they play games to make sure that you mess up your payments so they can jack up the cost.
I set up an auto loan because my banker claimed that it would be the fasted and easiest way to get the money I needed and that it would build my credit. Non of this was true at all. All lies! I set up automatic payment to make life easier for me. i have a Wells Fargo bank account and was paying the Wells Fargo auto loan thru that bank account. Every time the bill was due something happened to screw up the money going thru. I had to reset up my automatic payment more then 6 times before i gave up. each time the bank had screwed up and then they tried to charge me for late fees and then jack up the interest. They claim that they can not contact the bank and that they are separate from the bank. This is also a lie. I was told from multiple people at the branch and thru the 800 number that they can do all that work and contact them but the auto finance never would help.
I finally paid off my loan at the bank branch with cash. I insisted to have my car title returned to me and they completely ignored me. They were alway quick to call me starting at 6 am until 11 pm but good luck getting ahold of them and getting anywhere. They are rude and criminal. They lied to me on multiple occasions as to when they mailed it out. it has been a month and I still do not have my title back. I figure they have stolen property and they should be arrested.

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occa714
Huntington Beach, US
Nov 26, 2011 3:03 am EST

I am going through the same type of issue. I have started a loan with them back in May 2011, they had me setup for automatic payments, but advised in a letter that I should go about making my payments manually until I receive a letter advising the process for automatic payments withdrawal was completed. Well the 20th of June came around, and my payment was due, and no letter, so I manually made the payment. I was not happy about it, but thought, well at least my July 2011 payment is taken care of. I checked back 2 weeks later and saw no payment due for the month of July 2011, so I figured everything is allright. As of today, I am one payment behind, and the title to my car has been released to them, but they have nothing to verify this, and DMV is not able to provide me any paperwork to confirm the release of the title for my car is in their name, and Wells Fargo should be abe to see this information internally. So now, my interest rates have gone up because they assume I have not taken responsibility to make the tile change, and I'm late on a payment, when I have records to prove money has been deducted. They absolutely want me to call them before they can rectify this, well maybe I am only sending messages because I need everything documented at this point. This is the worst treatment I have ever seen a business do to a customer. I have EVERY document to prove I am not late, I have changed the title of my car to their name and I am being treated like I am irresponsible. The automatic payments keep reappearing and disappearing, I'm not sure why it's so difficult. We're in the year of 2011 and an automatic payment switch can't function correctly? That's absurd!

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8:17 pm EDT
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Wells Fargo overdraft scam

I made deposit on

05/13/11 atm cash deposit - 1400 east passyunk ave philadelphia pa [protected]

With around, but not less, 10$ already on it, with deposited 40$ made it 50$ all together.

48$ was to be spent on already set up automatic payments. After payments are processed I got an email from you stating that there was not enough money on my account and I am being charged 12.5$ for overdraft protection.

After talking to the bank representative and supervisor - david reger from minnesota bank (Totally uniformed supervisor) , I found out that some amount was transferred onto saving account by you (2 times 2$). Transfer was done without my knowledge, I was not informed about it. By doing it, transferring money to my savings account, you made my checking account not have enough money, and I was charged 12.5$.

So what you did... You transferred money from my checking account 2 times 2$, after those transfers there was not enough money on checking account to cover 48$ payments, but at the same time on my saving account was 4$ transferred. Then you covered checking account with my money that you transferred and charged me 12.5$!
You created 12.5$ profit and you want me to pay you?!

This behavior would offend my dogs intelligence.

When I made deposit at atm, asked about account to deposit money on, I specified my checking account not savings account.

By not having control over how much money is transferred after depositing and intervals
By not being informed of the transfer amount and timing, puts you & ndash; wells fargo in position of doing transfers at the time you need it so you can charge fees. This opens up wide field for manipulation.

If I deposit 50$ onto account to pay 48$ bill I should not be charged any overdraft fees since it was deposited enough money to cover all my payments. By transferring money to savings account without my approval and knowledge, with simple analysis of my automatic payments, you can transfer certain amount at specific time so you do not leave enough money on the account intentionally and charge fees. Like you did in my case.

This is scam!

I want my 25$ (2 x 12.5$) back.

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Old Hippies Attic
Old Hippies Attic
Seattle, US
Jun 06, 2014 12:48 pm EDT

WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. This means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

tis means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. per transaction[ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

Old Hippies Attic
Old Hippies Attic
Seattle, US
Jun 06, 2014 12:43 pm EDT

Can understand your feelings---but you did owe the bank. And should have been aware that they would take their owed due 1st chance possible. Even if you owed a private debt it would be the same. What WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. this means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

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cnotesonly
Marina, US
Jan 30, 2014 8:21 pm EST

On the morning of 1/29/2014 I paid my Verizon Bill of $50 online. In the afternoon of the same day, I checked my WF checking account and saw the $50 Verizon charge in Pending Transactions status. I took a screenshot and saved the file. On 1/30/2014 at 6PM PST, I checked my WF checking account and the $50 Pending charge is nowhere to be found, and my available balanced has increased by $50. I took a screenshot of that too! I checked my Verizon account and it shows paid. My cell phone works. Wells Fargo does this type of scam to all customers that fall under $100 balance on a month to month basis. It is their way to make money on overdraft / insufficient funds fees. Wells Fargo is hoping that most of us poor people are stupid and Hope we think we have more money than we really have. Obviously, it works or they would not do it! I have tracked this behavior for the last three months and every month my Verizon payment is there one day and gone the next. It can take up to 3-5 business days to post.

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RXLNT
Union, US
Dec 19, 2013 1:18 pm EST

The problem is enrolling in "Overdraft Protection". Once this feature is in place, the bank approves all charges to your debit card, even if your account is overdrawn. When the account it is overdrawn by a debit card, maybe the customer isn't aware of an overdraw (it's easy to lose track of debit card transactions because there is no balance sheet). If there is a balance that does not cover the purchase, a debit card charge should be denied at point of purchase, ...unless you have "overdraft protection". Even if your balance is 1 cent or more in the red, with "overdraft protection" your debit card transaction will be approved and the next day you will find a bank service charges of $25.$35. for each time you use this card after overdraft occurs.
During the holidays, my Wells Fargo debit card was unknowingly over drafted (and approved for 3 Starbucks coffee ($4.75 each). The following morning I deposited $200. cash in the account. The flowing day, Wells Fargo deducted $35. for each cup of coffee ($105.) all because I signed up for "Overdraft Protection". If I didn't have "Overdraft Protection" in place, my card would have "denied" at the counter, and there would not have been any overdraft.
THE SOULUTION: DO NOT SIGN UP FOR "OVERDRAFT PROTECTION" ON YOUR DEBIT CARD PURCHASES.

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DoneWithFargo
New York, US
Oct 31, 2013 9:42 am EDT
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They pulled the same scam on me - actually worse. I transferred money from my savings to my checking online just prior to paying a bill. On the 30th of the month - one day before I typically make a large deposit, they made an "overdraft transfer" for the amount that I paid and charged me $12.50 for the service. I had already made a transfer that they didn't credit to my account and then charged me an overdraft transfer fee. Additionally, they misreported my available balance so that it looked like I had available funds, but didn't.

I believe that Well Fargo is deliberately and knowingly engaging in a fraudulent scheme to cheat their customers. In my case, this had taken place once before, about a year ago, but I just brushed it off as my mistake. I personally have been very diligent in making sure I have a posted balance enough to cover any expenditures since that time.

Where is the FTC...?!?! I am sure that Wells Fargo is pulling the same scam on probably 100's or maybe 1000's of customers. They deliberately have their website setup to post incorrect information so that unsuspecting customers will overdraft and they can charge a fee. They also organize bank account transactions so that overdrafts are charged to an account prior to deposits.

I would like to see Wells Fargo investigated and their officers charged with colluding to defraud consumers. The authorities are not doing enough to protect consumers in this case.

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commonsense0077
Beckwourth, US
May 20, 2011 2:11 am EDT

People need to smarten up and start keeping minimal balances and using banks only when absolutely necessary. I advise putting all recurring charges on a credit card. If your credit is poor open a secured card and use it for everything.

No more overdraft fees. You build your credit and don't have to worry anymore.

As an added bonus you are afforded way more protection with a credit card account. If someone gets ahold of your info and uses it fraudulently the credit card company refunds you immediately. With banks like wells fargo you could be on the hook for the entire amount initially. Think about if a scammer got ahold of your checking account number and did 4 grand worth of charges. You would have to wait up to 60 days for them to investigate to MAYBE get your money back.

Screw banks.

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srchng4care
garland, US
May 19, 2011 9:52 pm EDT
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^^^^same thing happened to me! banks are evil!

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debokey
Las Vegas, US
May 19, 2011 8:41 pm EDT

All large nationwide banks are scams. First, they caused our economic problems by INTENTIONALLY making mortgage loans they knew people couldn't pay. Then they took possession of the property, which they will sale to someone else for more than they originally charged, and since they had gobbled up every reputable bank they could, they extorted money from taxpayers because they were "too big to fail." To make up for profit shortfalls, they devised new ways to extract unreasonable fees from customers. In August 2009, for example, Consumer Reports stated that banks would make $32 BILLION on customer fees that year. They post checks and charges that come in before they post deposits, regardless of the chronological order that the events occurred. For example, U.S. Bank on Monday indicated in its online statement that a deposit had been made on Sunday and charges were made afterward. Tuesday, it had all been reversed to show the charges before the deposit. They charged the largest item first, which just the day before their own Web site acknowledged was purchased last, so that they could "bounce" six or seven smaller charges and charge me $35 per "overdraft" on money that had been deposited BEFORE the charges were made. They said that was their policy. To me, that's theft. It cost me $620 in overdraft fees for purchases made AFTER a deposit was made. It's safer to put your money in an open shoebox on the front lawn that to put it in one of the large, nationwide banks.

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3:58 pm EDT
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Wells Fargo poor customer service

This is exactly what happened to me. I lost my job on 9/10 and while making a phone payment one day I heard a robo message that said I might be able to get help with my loan. It was the biggest mistake of my life.
The (first) rep that called me back (Andrew Berger) said that he could help and would send me the paperwork ASAP.
By 11/10 still not having received anything yet I called and of course his voice mail comes on, I decide to ask another rep and have to go through the whole identification process again.
I finally get the papers to fill out with a checklist and fill them all out and send them in.
I called about 3 weeks later and a rep explained that Andrew needed more paperwork, I explained to the rep that nobody had called and asked for any but she quickly replied we're asking you now. I spent money faxing 18 documents for $18 so that I could expedite the issue.
Again a couple of weeks go by and I call again just to be told that they needed more documents, by this time I'm in a bad mood to say the least.
I send in the supposedly last page and specifically ask the rep if that's it and she replies YES WE'RE GOOD TO GO.
A month goes by and nothing, I call Andrew 3 different times and always get his voice mail.
I finally call the main number and get another rep and have to identify myself all over again, the rep tells me Andrew is no longer with the company and there's a new rep working with my case her name is Yuen (not sure of spelling).
I contact my new rep and get her voice mail (what a surprise!) and left her my whole story.
She called me back surprisingly and heard about the whole story and would have an answer for me in 24 hrs.
Well when I did not receive a call back I called her and left her a message twice.
At this point 5/13/11 I decide to go to my local Wells Fargo bank to see if they can help me. The young lady got a hold of someone and handed me the phone. The rep asked if I could hold on so that she could locate my rep. She came back on 5 min later and told me that the rep was just terminated that morning.
I just lost it, the rep explained that her manager was in a meeting and could not help me but would call me back Monday with an answer for me.
Come this Tuesday 5/17/11 and still no answer I decided to call. Once again I have to tell my whole story to yet another rep (Susan SWK) and she tells me that a new rep has been assigned to me as of 9:41 am but she could not see the name or contact number yet.
She promised she would let them know the situation and have them call me ASAP.
Today 9/18/11 I get a phone call from rep number #3 (Adam S.) and as all the numerous reps before him proceeds to apologize and says he's here to help me out.
Now get this, they need the whole forms again since it's past the 15 - 30 day mark. I had to ask at this point without loosing my f...ing mind what about all the forms I sent in.
He tells me that they're no good and need to update them. He starts to explain to me what a loan modification was (something no one yet had explained to me) and from what I got from it was :
Ex: Monthly mortgage $977
Ex: Monthly after modification $177
Ex: Balance carried over $800
This goes on for 3 months after that if you're back to work and up to date your next payment is $977 plus balloon payment of $2400 ($800*3=$2400). ARE YOU KIDDING ME HOW DOES THAT HELP ME!.
Adam goes on to say that if you're still unemployed we can do another extension for the next 3 months and I quickly reply "then I will owe $4800 balloon payment right". He replies yes but...
I just tell him that if someone had told me this 8 months ago I would have NEVER asked for help. I told him to shove it all up their ### and hung up.
I called them back a few minutes later and spoke to Adam's boss (Josh) to ask him if this is a joke. He proceeded to repeat the same garbage and adding another tidbit.
They would not be able to help me right away because they have a backlog of foreclosures first to work on and since I was current I would have to wait for help or apply for a different plan.
So the jist I got is that unless you're in foreclosure they don't give a ### and if they do give a ### that kind of help is not helping you but them instead. I have 10 years left on this mortgage and I'll do the best I can but Wells Fargo can kiss my ###.

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Wells Fargo worse company ever

I purchased a car with my father as a co-signer using wells fargo auto finance. I had allstate as my insurance and wells fargo added balboa for collateral insurance. Unfortunately, the allstate insurance had a small lapse. What made things worse is during the small lapse, the vehicle began rolling down a driveway and smashed into a tree causing the vehicle to be totalled. Balboa paid wells fargo, but I was informed that I still owed over $1, 000. Wells fargo's collections began calling my father, who has been plagued with multiple illnesses trying to get money from him.

My mother told them time and time again that my father was sickly, but they refused to let up on the phone calls. Eventually, my parents had to file a complaint about receiving the calls. I tried to talk to wells fargo time and time again, only to be faced with the rudest people I have never had the pleasure in speaking with. How could I owe money for a vehicle that had been totalled, and paid for by balboa and still be responsible for payment?

Now the fun would begin. The vehicle, which was sitting in a driveway for over a year had vanished. I figured the wells fargo had finally removed it. More than three years later, my father tried to obtain a loan only to find out that wells fargo placed a "bad loan" on his credit report. Furthermore, wells fargo demanded the loan be paid in full. So now, wells fargo received money from the insurance company, took the vehicle, ruined my father's and my credit, and is still demanding money. I decided to call wells fargo once again on 5/17/11 and spoke to the rudest person ever, rubin, who began yelling at me, etc. I'm sitting here wondering if the call was recorded for educational purposes, if so, I can certainly understand why everyone is so disgustingly rude.

Now, if one should really think about it, why wouldn't the vehicle be considered repossessed? If that had happened, then wells fargo would have written the loan off. Instead, they have been holding this loan for over three years expecting to get paid. I feel as though they are nothing but a bunch of thieves. They accepted the insurance money, they took the vehicle and now they are ripping off the public. Guess it's time to contact the bbb, banking commissioner, my lawyer and perhaps the national news.

I pray for anyone that has to deal with any wells fargo product.

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JamieLawClerk
New York, US
Apr 16, 2012 1:19 am EDT

I am a Law Clerk a New York law firm, and I am responding to posts made by Wells Fargo auto customers who have been charged for Collateral Protection Insurance or CPI. Our law firm is currently investigating this type of conduct. Please contact me at your earliest convenience to discuss your experience. My phone number is [protected], Ext. 132, and my email is jamie.song@balestriere.net

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Wells Fargo Unauthorized charge to my checking account

Checking my Wells Fargo bank account, I noticed two unauthorized charges to checking account on 5/16/11 (1) $57.61 and (2) $2.97. I have no idea who or for what these items are; nor were they ever authorized by me. I have no idea who or what this company is: AlliedW.com and especially I did not authorize these charges to be debited from my personal account. How this occurred, I have no idea! See attachment.
Rosetta Foster

Wells Fargo Attachment:
Sign Off | Home | Locations | Contact Us | Online Security Guarantee

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Description
Deposits / Additions
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Pending Transactions( What's this? )

05/16/11 CHKCARDAlliedW.com1888London GB $57.61
05/16/11 AlliedW.com1888London $2.97

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Maorigurl
, NZ
Nov 04, 2017 9:14 am EDT
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Alliedw yous have taken money from my credit card with out my permission my name is Georgina Heurea I did not authorize for yous to take money from my account. So I want every penny every dollar you have taken an all my information you have of mine deleted. What you've had done is theft its against the law to take from someone's credit card and think you can get away with it. [censor]en should be a shame I have a family of 12 I struggle to feed every week and yous think yous can just help your self's to money that those not belong to you how [censor]en rude I'm really upset over what's happen to me thanks to you crooks. So I'm gonna leave my email here:olivemarieheurea@hotmai.com and I want confirmation back from yous

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Juan Serrano
, US
Dec 25, 2015 9:19 pm EST

To whom it may concern, My name is Juan Serrano I noticed that you honorable company charge on my Credit Card for something I never ever sign.
Therefore, I want you kindly CANCEL this membership, STOP charge me on my Credit Card and REFUND me the amount of money you guys charge without my consent and Never Ever make further charges.
I want you to DELETE all my private information ASAP please.
I want you kindly to confirm by email that this joke is cancelled. jufransemo@hotmail.com
To my understanding the message above is clear enough about my petition.
Regards
Juan

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kimcowdy
Yukon, US
Jun 16, 2011 12:03 am EDT

I agre and I also had the same two charges on my acct. my bank is with Arvest bank. on 5/16 the same co
05/16/11 AlliedW.com1888London GB $57.61
05/16/11 AlliedW.com1888London $2.97 my bank said it was a charge from Great Britton. I was told they would charge the $2.97 first and then when that went they charged the $57.61. It was not a charge I did,
thank you Arvest for fixing this.

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alshah
London, GB
May 25, 2011 12:27 am EDT
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I am facing the same problem and i have not made any payments to anyone, not sure what to do now.

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Wells Fargo monthly service fee

Tow years ago we opened an account at wells fargo for ourserves and our son who lives and studies in another town so we can move funds to him. When we opened an account we were told to open savings and checking accounts for us and a checking account for our son and the minimum amount needed to have them for free (no monthly fee). Then we learned that the bank closed our savings account: they charged all the money in 10 monthly increments for monthly service. When we came to complained to our local branch we were told that our local branch does not have the entire history and we should call 800 number; at the 800 number we were told that the history in not available either and we need to see a manager at our local branch. We were also told that our checking account is fine and no monthly fee is required to maintain it. Guess what? today we got a statement with a monthly fee; called 800 # - and heard again: we do not have your history, go to the local branch... which I plan to do tomorrow. Now I am looking to what bank/credit bureau we can switch to get out wells fargo... Wells Fargo's business practices are bait and switch and unscrupulous.

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Wells Fargo savings and chequing account

To Whom It May Concern,

Hi I live in Vancouver and I brought my daughter to Provo (starting school) and open an account with Wellss Fargo. I have never had such a lousy bank ever in my life. I open a join account with my daughter and never have I thought that opening an account is so difficult. It took the customer service 1.5 hours just to open an account for us and answer only 5 questions out 10. Wells I can bear with it. I left Provo and came back to Vancouver. I access to the online banking and so far so good. I can put in money for my daughter and she can access it. Yesterday my daughter called me saying that she cannot use the ATM to get money and was told that her account was deactivated. It was devastating as she needs money. She called me and I tried to access through online and could not access. I called Wellss Fargo and try to resolve it. They told off that I do not have an account with Wellss Fargo. I am really up sad. My called was pass on to one customer service to another and it lasted 1 hour and nothing can be resolved. I then called the branch I open the account with and they was trying to investigate what happen to my join account. Wells after a 40 minutes investigation, they found out that my account violates the US government ruling. To cut it short the customer service personnel that help us open the account make a serious mistake. He put me as the primary holder and my daughter as secondary. It is such a stupid mistake that Wellss Fargo made. Wellss Fargo professes to be the best in that area and yet these things can happen. Wellss Fargo did not even contact me that they have sent my money back to me via mail. As my daughter needs money, I have taken a night flight to Utah and gave her the money she needs. Wellss Fargo is such a irresponsible bank and I am so disappointed with Wellss Fargo that put me through hell.
I demand an answer as to why I am not contacted when Wellss Fargo closes my account. Here is some information of my account.
Name of account: Ariel Mun Yi Chan and Hing Kain Chan
ATM number [protected]
If I am not getting a proper answer, I will make sure the whole knows how responsible Wells Fargo’s is.

PISS Off Customer,

Eric Chan
May 12, 2011

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Update by HK Chan
May 12, 2011 9:47 pm EDT

Nope not at all. That is what the customer service personnel said. Infact I did record the conversation but I cannot post it here due to sensitivity.
As mentioned I have send mail to Wells Fargo San Francisco and Texas waiting for their response. I will need the audi for proof.
I even save my air ticket for the purpose. I am not asking much, I want to know why I am not contacted when they deactivate my account and also the customer service personnel, they are trained to open account. There are 38K students in that scholl and I am sure most of them have their account open there. So why are they making the mistake. My poor daughter was so afraid that she have no money. I am just frastrated.

Update by HK Chan
May 12, 2011 8:52 pm EDT

I am not sure, but that is what I was being told bt Wells Fargo customer Service. I have submited my complain to the Wells Fargo Head Office in San Francisco and also in Texas. Will see what their response is.

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Rogerisgreat
Havelock, CA
Jul 24, 2011 1:28 am EDT
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I been on my son's accout for 5 years now he is at BYU and we are at Wells fargo, there is no US government ruling Period! This lady is just trying to pas you on to another Cust service person so she does not to deal with you and your problem. They out sorce the cust. service dept to india and mexico! I have my duaghters account on my wifes and I'm on my wife's too plus we have 2 more accounts for bills and stuff. We banked at wells fargo for 20 years now!

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Wells Fargo excessive return fees

I returned my five-year old leased vehicle to the required location which turned out to be an Auction House. I was told just to drop it off, they did not examine it in my presence. Next thing I know I get a $1, 800 bill from the Wells Fargo Auto Leasing -- of which $1, 400 was excessive wear and tear and $400 was their end of lease fee. I requested a copy of the idemized bill and they sent me a bill with over $4, 000 of items -- highlighted for billing were floor MAPS ($80 for 4 mats), TIRES ($640) OIL CHANGE $28 and the list goes on and on. There was ONE legitimate issue as there was a crack in my tail light -- I paid it. They keep HOUNDING me with multiple phone calls a day.

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The bigguy
Westmont, US
May 11, 2011 6:50 pm EDT

Why would you not witness the inspection? On any leased vehicle you are required to return it with good tires, no maintainence due, and everything in good condition.

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Wells Fargo overcharge for automobile poor service from car

Chevrolet Malibu LT 2004 Purchase in 2007 I requested only 4 yrs finance. After purchae of the auto I toke the auto back to be service and the brake is not workin proper. It was no result in finding a problem. . I remind them of on the brake next day and when the auto was service.
This compaint was reported to BBB on respond from the dealer. Now since I had an accident with all new parts in the fron the auto is working better than ever. I ask the dealer to make an exchange on the next day . He will make an exchang for anew auto . I woud except if the new auto payment is the same . He say the payment will not stay the same . I refuse the offer becaus I was not able to make a large payment because I have to make house payment also. I ask to ake an even trade or just 5000.00 with interest to be credit back to me for this suffering and taking the car to be service and they neglect to repair while under warranty. I need help because I need sime m9ney back from them for this suffering they have cause.
Thanks
Ida McEachern
[protected]

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Wells Fargo - late payments / repo

I too have a similar problem as some of the "complainers" on your site. We fell behind 2 payments with wells fargo dealer services due to financial problems. (We only have 3 months on the car and it is ours!) i / my husband have spent hours on the phone with these people reitterating the same story. They should really type it up and keep better note...

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Wells Fargo stole my money

I have been a customer of Wells Fargo for over a couple of years. I make normal deposits, with the normal direct deposit. I have my husband and I on a checking and savings account, my daughter a teen checking account, and our two boys cash cards; all are linked to my account. I went to the store on Saturday (day before Easter) and my card was denied, I kept trying all the others one linked to this account. I checked my balance via my mobile and money was in bank. I called customer service and I was told that all my cards and account were closed. I worried of course and called the fraud department because I am scared of someone hacking into my account. I could not believe what I heard. I spoke with three people in accounts and they were all supervisors and managers. I was told that I had two checks that I deposited (received from other people) that bounced and because this happened, they closed my accounts. After further discussing the issue with the three people, they finally all three said, "your account is closed, the money will not be returned until 10 working days from that day, and Wells Fargo no longer wants you as a customer." I SWEAR, up and down, this is exactly what was told to me. My money is still locked with these people, all the bills that were submitted were kicked back, and I am not allowed to touch my money with them until they have decided that my account transactions have been cleared. OH and of course, my three children did not get to celebrate Easter the way we always do. I will never, ever, use Wells Fargo for anything and I am passing the word of just how crooked they are to my friends, family, and to who ever reads this.

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M Ford
, US
Aug 09, 2022 2:57 pm EDT

I put $10,000 in my savings. Had a mild stroke and never touched my money. It was an emergency fund. After recovering from my medical problem. I was in the bank with my mom. So I got an unction to check my account. I was told I had no money. After months of reviewing bank statements and calling customer service. They blamed me for withdrawing from the atm. Never got my money back

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mike'shandymanservice
, US
Nov 23, 2010 11:23 pm EST

-I had an account at wells fargo for 9 months. It was one of those second chance accounts with a lot of restrictions.
In that period I had one overdraft that I paid for and was in good standings. It was a large deposit and would have taken 1
week to clear. I talked to a banker about getting off of probation and stepping up to a regular account. He got on his computer and
exclaimed " yes you can open a regular account at this time, congratulations ! ( I'm serious ). He said all we need to do is get the check back that I
deposited and open the new account with the required savings account to go with it. He closed out my old account deactivated my ATM
card and opened the new accounts. With this new set up the funds from my deposit would be available in 2 days. 2 days later I return to the bank
a different branch with my checkbook and my drivers license. I explain that I don't have an ATM card yet and that was no problem. I withdrew 1000 and transfered 3k into my landlord's account, No problem . 2 days later I return to the bank for money to pay back my friend for
using his ATM card to purchase 49ers tickets. It was all the money he had and it was already spoken for.. I assured him that I had him covered
and wouldn't hang him out to dry. This time the teller says thay can't let me have money without 2 forms of ID. I told her I was here 2 days ago with only 1 form of ID without any issues. If nothing else you would think they could check my signature to validate my identity since my CDL
wasn't good enough for their tight security. Now they say there is some other problem with your account why don't you go sit down with the
banker while she figures out what's going on. After a conversation she had with "them" she reported to me that they have put a hold on my account and would have to call an 800 # for some explanation
I said no I will go talk directly to the banker that opened the account. He said that loss prevention found something on checksum or some reporting co. and they had an issue with my social security number (even though it was my debt they found with that number. I said this is ridiculous just give me my money back and I will take my business elsewhere. Nope sorry there is a 10 day hold on both accounts and after that period they will mail a cashiers check to the address on the accounts. Even though they were concerned about my identity enough to hold my money but apparently after 10 days they don't care who they mail a check to. I said I need that money it's every penny I have to my name.
I'll get my social security card and that should clear up any doubt. That is not good enough for them, they want me to go to social security and get a note from them stating that the number is indeed mine. I said how in the hell are they going to know who I am anymore than you do you must be joking. I am still waiting out the sentence on my moneys jail time. I told them that if they can mail me a cashiers check they can just as easily give me the cash I'm not going to wait another 2 weeks for the check in the mail routine. I'm not going to go into all the problems I have had and how much this is going to cost me when it's all said and done. I could be starving to death for all they know and the fact is that they just don't give a f---k about me or my welfare. I have an urge to go down and protest the injustice in front of the bank and exercise my freedom of speech, which is about the only thing I can afford right now. Thanks Wells Fargo you giant A holes

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Wells Fargo auto repossession

We are seniors (67 & 71yrs) with disabilities. I was compelled to file bankruptcy, which was discharged (12/10). January 12th, Wells Fargo Bank demanded that we pay $1, 680.54, or they will reposses our vehicle. February 3rd, we made arrangements with the Branch Mgr. to make the payment & hadn't heard from Wells Fargo, until State Recovery rang our doorbell on 4/11 at 2:45am. They said Wells Fargo was repossessing our vehicle & were notified of another payment of $1, 437.26 + $350 (repossession fee). We received notice from Wells Fargo on 4/19, stating their intention to auction our vehicle on 4/29. However, we could request an extension & it would now be $2, 410.55, to retain possession of our vehicle. When we requested an extention, they said no! I have been with Wells Fargo for more than ten years. Now, I am dismayed & considering another bank!

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Wells Fargo refusal to deposit

Because I do not have a wachovia branch that I can go do, I have to do bank by mail to wells fargo. My roomate goes to online collage and ever 6 months or so she gets sent what is left over of her school loans. She doesn't have a bank acct and cant get one. I told her we will just do bank by mail with wells fargo into my acct. The first 2 times was a dream sent the chesk over night priority mail they got posted to my acct. She just recently recieve another school check she singhed them I put my acct number on them and I also signed them. Sent them priority mail. I had to call wachovia customer service had to explane what was going on they called the bank by mail dept and was told that because my roomate wasn't on my acct they could not deposit them into my acct but back in oct and dec of last yr they deposited checks that were in her name, we put my acct number on teh back and I sighted them and a few days later they had been posted to the acct but this time they refuse. I have never heard of this kind of business practice. I alwasy thought that as long as the person signed them over to you and you put them in your acct it was good to go. All other banks I have banked with do not have this kind of business practive. To say the least neither of us are very pleased at the present time with wells fargo.

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Update by Disgruntled Bank Customer
May 27, 2011 6:41 pm EDT

I happen to like Wachovia since i do have a savings acct attached to the acct it stays with Wachovia online banking, and my spelling is irrelevant to what was posted.

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scruples
, US
May 27, 2011 4:10 pm EDT

Also, learn how to spell

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whocares9111
Atlanta, US
Apr 23, 2011 3:57 am EDT

Open a bank account near your home. There are banks that will offer second chance checking accounts. Your roomate should look in to that.

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Wells Fargo cashing my uneployment check

I went to cash my unemployment check at my bank Wells Fargo. Then i was told that i can not cash my check because its not a Wells Fargo check ! I was depending on this check for cash i am unemployed and its for food for my kids but they said no they can't ! The teller told me she was following company policy. I even have a checking acct with them and they still cant cash the check this check i an unemployment check by edd ! then i talk to her supervisor and she all said the same thing ! they said i needed to deposit the check and it would clear tomorrow. they gave 20 $ until tomorrow and this is a goverment check ! Then i asked for a complaint form they did not have any forms complaints. Then i ask to talk to the general manager of the bamk and he was to busy to talk to me about my issue i waited for about 15 to 20 min and no help i ask an employee for the managers business card he went in and he came out and told me that the manager did not have any busniess cards. So i did not get one . i believe he did not want to give me his card and not deal with me

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mwarz
Englishtown, US
May 03, 2011 3:51 pm EDT

get a life.

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whocares9111
Atlanta, US
Apr 23, 2011 4:01 am EDT

You can't cash a check against your account if you don't already have the available funds, because checks at any bank are always available the next business day.

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Wells Fargo they are completely ridiculous and prolongs situations when getting your insurance settlement

We live in NJ. This is our 3rd flood in 4 years, 2 in the same year by a day. This mortgage company is abosoultely ridiculous and really jerks people around when it comes to getting their insurance settlement. People lives have been devistated and it takes easily 4 - 5 weeks before an adjuster gets you their settlement offer. Our adjuster gave us an advance to continue so we can begin working on our home. We had to than send it to Wells Fargo and as of today almost a month and a week later, we still do not have the advance. Since than they were sent the final settlement. They have to have their own inspector come out, than they have to give the report even though the report says 75% complete...they still won't send out hte money because they don't have the contractors paperwork it is absoultely absurb when they know the work has been done. something needs to be done with this company

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D.Bradshaw
Brooklyn, US
Jul 03, 2012 2:41 pm EDT

totally agree with comment. This company should be banished, that's how unethical their practices have become.

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fantam5979
Clear Lake, US
Aug 22, 2011 2:22 pm EDT

YES! WELLS FARGO is nothing more than a crook when it comes to dealing with cutomers. Since they are the nations largest mortgage provider they believe that they can do whatever they want. We had our house burn to the ground! Following their own procedures we completed "ALL" of their paperwork and sent it in along with a check for them to overnight our checks to a new address since we are not living in our house since it is GONE! Wells fargo after weeks issued us the check and sent it standard mail to the mailing address of the house that burned down. When we did not receive it we contacted them and they admitted their mistake but told us that it was "their policy" that to correct theis mistake they would have to stop payment on the check which could take 48 hours then another 48 hours to reissue another check. WHAT THE HECK! They are the bank this only proves how little they care for their customers. Now a week later we still do not have the check . I am on the phone with Wells Fargo and they told me that it took them 72 hours to stop the check and they have not processed the request but they will do so now but it will take them at least another 2 days to cut the check! AWwwwwwwwwwwwwwwwwww how this company is still in business is beyond me!

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Ski Country
Frisco, US
Aug 11, 2011 10:14 pm EDT

We are a insurance restoration company that deals with wells fargo repeatedly. They SUCK! No wonder everyone goes broke dealing with screwy banks. They think all the money belongs to them when they have a contract to honor. Try to charge them inerest or late fees, blowhards.

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Wells Fargo online billpay

Wells Fargo Online Bill pay stinks! Accounts transferred this week from Wachovia to Wells Fargo. I scheduled payments to go out on pay day and Wells Fargo takes the money out 3 to 5 days before the date you scheduled. Do they really think people read all the ridiculous paperwork that they send? I couldn't even see their bill pay system until today-yep-too late to reschedule my payments-yep money pulled out too soon- yep overdraft. First Day with Wells Fargo and SUPER DISSATISFIED. Customer Service was no help. Nothing they can do.

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Jas84
Pottstown, US
Jul 23, 2012 5:52 pm EDT

I got a paper in the mail that read, sign up for a wells Fargo account and you will receive a $50.00 gift card. I waited a few months and then I went to my new wells Fargo bank and asked them when i will receive it, , they had me waiting for 10 minutes and then said, I am sorry my manager went on line and there was no such add. I looked around my self online and could not find any info. A few moths later, wells Fargo advertised that if you start automatic bill pay you will receive a $10.00 deposit in my checking, and again I never saw it.

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seeker61
Fort Lauderdale, US
Jul 08, 2011 5:26 pm EDT

Not really. Contracts can be defined in many ways. They can be verbal, written or just by "method of operation" or accepted practice of operation between two parties.

Wells Fargo is certainly not operating in the same fashion that Wachovia did. Wachovia paid bills on the day you directed through EFT as long as the payee accepted that. If not they issued a check and mailed it to the payee. The money did not come out of your account until the check was cashed. Now they are taking 3 to 5 days even when it is EFT. WHAT A RIP OFF!

Now with Wells Fargo having some 40, 000, 000 online bill payers (their 23mm and Wachoiva's 17mm), do the math. $1, $10, $100. You are quickly floating $4 billion plus plus.

I wish some one would let me handle $4 billion that I could loan out at 29% to some poor guy with bad credit.

The topper is we will be paying Wells Fargo to do this.

I am not happy.

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seeker61
Fort Lauderdale, US
Jul 08, 2011 4:27 pm EDT

Well I guess my company is "old fashioned" .

Every company that we have ever bought we honored all obligations and contracts of that company.

But I guess that is what you might call integrity, something that Wells Fargo seems to care little about in this case.

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jbfirebird
nowhere, US
Jul 06, 2011 5:34 pm EDT

good thing that wells fargo isnt wachovia. therefore, any contracts you had with wachovia are null and void.
but, to keep customers content, they will still offer the same services. but, since there isnt a contract, they arent bound by anything that says they have to.

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seeker61
Fort Lauderdale, US
Jul 06, 2011 5:32 pm EDT

As a Florida resident, we are some of the last of the Wachovia customers being converted to Wells Fargo. My feelings are the following:

First-The bill pay option was an agreement every Wachovia customer had with Wachovia. For Wells Fargo to change that is failure to abide by the agreement or "contract" that we had with Wachovia.

Second-Wells Fargo will benefit by "floating the money" and this change benefits them at the consumer's expense.

I have not heard a satisfactory excuse as to why they can not handle the bill pay in the same manner as Wachovia. Imagine how much money they are pulling and holding for three to five days to earn interest on it.

This is not an issue over whether you have read the paper work, it is an issue of wheteher the consumer will allow them to use our money in a questionable manner to make money in violation of a standing agreement with an institute that they purchased.

I believe that if this policy is not changed that all affected Wachoiva customers should band together in a class action suit to force this change.

But that is just I believe. If you fell the same way let me hear from you.

killianr1@cs.com

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billtech66
seb, US
Jun 13, 2011 5:03 pm EDT

At the time of this posters original complaint, Wells Fargo changed the software that does the online banking.
I have a complaint myself regarding that change.
The complaint is for both Wells Fargo and Intuit software, makers of Quicken.
Finally after weeks of trying, the fourth tech support guy I talked to at Wells Fargo was able to resolve the final issue that came up due to this software change that Wells did.
Numerous issues:
1. could NOT change to the new wells fargo online software name in EDIT mode. since it kept saying "can not change since there are pending transactions" but there are no pending transactions, confirmed by Wells fargo tech support, and by Intuit tech support.
2. So, I just opened another checking account at Wells Fargo, but other issues came up: OUTBOX not working. Password or user name incorrect (OL-301, OL-302, OL-332 error message codes).
SOLUTION WAS: (FOR ANYONE THAT MAY HAVE THE SAME ISSUES) UPPER LEFT CORNER OF OUTBOX SHOWS A SMALL WINDOW WITH BANK ACCOUNT NAMES. IT'S A SCROLL DOWN TYPE WINDOW, AND NOT ENOUGH ROOM TO SHOW THE ENTIRE NAME. SOLUTION WAS TO CLICK ON THIS LITTLE WINDOW AND TO VERIFY THAT THE ACCOUNT NAME WAS AN ACTUAL VALAD NAME, AND NOT A BOGUS ONE. WHICH IS WHAT I FOUND IN MY CASE: IT HAD 4 BOGUS ACCOUNT NAMES, CREATED OVER THE YEARS, OR DURING TESTING BY ME OR BY TECH SUPPORT. (ONE NAME WAS 111111), THE SOFTWARE TRIES TO DOWNLOAD DATA ON ALL THESE ACCOUNTS. HENCE THE ERROR CODES, AND MY HAVING TO ENTER PASSWORD TWICE EACH TIME DOWNLOAD ATTEMPTED.
Intuit spent many hours plus 1 hour 40min in control of my computer, trying to resolve it, but was not able to do so. They thought that it was due to a corrupted Quicken file. (If so, it was corrupted due to the many crashes Quicken would do after a new update over the years.)

I've talked to several accountants, and they all say they hate Quicken. Due to the non standard clumsy operation that fails to follow basic accountant procedures, and due to the fact that any user can DELETE an account.! this really messes up the rest of all the linked accounts.

final answer: I don't recommend using Quicken software. since once you start using it, you are LOCKED INTO IT FOREVER. (oh, yes, one solution suggested by Intuit was to change to Quickbooks for Mac, but listen to this:
1. quicken for mac 2007 (the latest one available for Mac) export FAILED to transfer (or even try to transfer) to Quickbooks for mac 2011. NOTHING happens when trying to import QIF file from Quicken 2007 for mac.
2. Intuit tech support solution to this (after hours of them trying to get it to transfer with them in control of my Mac and my PC.) was to transfer Quicken for mac 2007 export to QUICKEN FOR PC 2011, which they provided a free 30 day version.
3 this transfer failed as well, although it actually tried to do so.
Their idea was to transfer to Quicken for PC, then they say I could easily transfer THAT export file to QUICKBOOKS for Mac 2011.
Didn't work.

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FORTRANforever
Foley, US
May 14, 2011 7:44 pm EDT

I never have experience this problem ever with any other bank. I only found out when browsing though a Web page disclosing the changes after logging onto Wachovia Online Banking. The main problem is for many customers that receive direct deposit payments (such as retirement payments) deposited automatically on the first of every month at which time rent is due. Under the Wachovia system, the rent check, etc., sent to the landlord would be paid the same day and the amount deducted from the account that night. Unfortunately, with the way Wells Fargo has it set up, the amount for the rent check is deducted at the time the check is mailed which is set up five business days before the date to be paid. As a result, an overdraft may arise for those customers checking account that are nearly depleted toward the end of the month.
The options left to the customer are to (1) write a check and send it a few days before the due date (like before using the billpayer service), (2) make an arrangement with the landlord to accept a late payment, or (3) change to another bank that offers free checking and deducts payment for a check on the expected date of delivery. My inclination is to "vote with my feet" and change banks.

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Ceszie
San Diego, US
Apr 19, 2011 4:39 pm EDT
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Wells Fargo Online Bill is really sucks, because it was also happens to me. .and it was very stressful to think that this company is scamming a lot of people...Very disgusting you know, but I highly recommend you to call this toll fee number TFN [protected] because they really help me a lot on my worries..Hope you can solve yours too..Goodluck!

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Wells Fargo harassing calls

I have had my mortgage with Wells Fargo for almost 20 yrs & have a 2 week grace period on contract before late fees are charged. These people call my home all times of day, night, weekends etc to harass me about when I am going to make my payment. They call before my payment is even late. I told them I have a grace period & one person I spoke to said so what. I have never been 30 days late and don't know how to stop them from calling me. What do they think I am going to do - pick up my house and run away. What is their purpose for calling me. Driving me crazy, I am 66 yrs old & taking care of dad who has alzheimers. How can I stop this harrassment.

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Fed Wells Fargo Customer
West Valley City, US
Aug 07, 2011 5:19 am EDT

I had my mortgage payment set up on Wells Fargos bill pay. Yet Wells fargo has been calling me every month wanting to know when I was going to make my payment. I asked them why they were calling me every month when they know that it's been set up for months now. What is worst is they would make me go thru all of the my property information before they would get to the meat of the issue. They told me that Wells fargo mortgage is separate from wells fargo bank and I needed to set up my payments thru them. They would call me at work and if I was busy they would call me every couple of hours interrupting my work only to call back the next to hours.I finally had it with the harassment so I told them to put me on their DO NOT CALL list. They called me twice more and each time I told them to put me on the list. I also told them each time I told them I was going to report them for violating the do not call list. This meant each time they would be fined for calling me.
The day next went by and half way thru it I realized they had stopped calling.
I have been told that Wells Fargo has retaliated by stopping their debt and credit cards because they couldn't call them about the cards. Well after months dealing with well fargo and their unconscionable behavior towards customers I felt I better protect myself. I went and joined the credit union. I set a savings and checking account and they gave me a debt card on the spot so I'll move one source of my income there so I can set up bill pay and be ready in case Wells Fargo feels the need to stomp on 1 of their customers to make an example of me.

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9:35 pm EDT
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Wells Fargo employee fraud

This company is a joke, I have heard upper level managers stating they looking to cut costs and find ways to fire people. There have been a string of frining of older and talented workers. They say that the conversion to wells is why people are leaving the bank. But they are protecting their culture of deception at the top starting with the Regional President's Assistant Michelle Roy. She bullies employees around and witholds information from the President. The removed the old president but did not remove his assistant who is the problem. The internal auditor Drew cheets on the audits by doing the questions for the bankers to get 100s. The District Mangers approve product pushing and telling the bankers to open accounts for customers. Some customers have 2 or 3 accounts and they push credit cards. They fire the employees and cover up that they authorized it.

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Wells Fargo the worst bank in us

The worst bank in America, a total rip off. I forgot to make a payment on my credit card so they called me. I gladly decided to arrange a payment on a specific date. I asked the customer representative at least 5 times about the available balance after I make the payment. She assured me that once I make the payment, the very next I'd be able to use the card again. Guess what? The payment went through last night and today my credit card account has been closed. I called the customer service and the representative said he could only apologize for misinforming me. Not just one but 2 more reps lied to me and fooled me to make a payment and never disclosed the fact that my account would be closed once the payment goes through.
That's not it. They have charged me at least $5000 in fines and charges since I have opened an account with them. Isn't there any law that could teach them a lesson? Does Wells Fargo only serve rich people? Is it not a bank for middle class or middle-lower class?
Shame on you Wells Fargo, I pity your business ethics. How many more people will have to suffer to get this freaking bank closed? So glad they lost the law suit last year for the over draft fees case.
A request to all the readers: Please do not bank with them. Close your Wells Fargo Accounts. Let them go bankrupt, let them suffer too.

Thanks

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Rickrussell
, US
Oct 18, 2014 10:07 pm EDT

Agreed. Wells Hells fartgo. Total out of control capitalism gone wild. Unregulated. No accountability. They can manipulate your account. Not pay the merchant. And Denie you a refund.
Although they were forced by law to stop the NSF on certain payment types, however on checks or E checks or routing number payments your account can be charged NSF multiple times. Even for $1 short.

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KILLERBUNNY
belfast, GB
Apr 16, 2011 9:00 pm EDT

You Suck Fargo! I Curse your corp. and the people who work for it! You people are parasites I hope you burn in hell for the way you take advantage of people.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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