Wells Fargo
reviews and complaints

I already know a remark I am going to get " you owed e money, it is your own fault". And I agree. That being said, i want to share my story.

Last year I got a month and then 2 months behind. I repeatedly did as Wachovia requested (now Wells Fargo), and contacted them. But they were rude each time? The long story had to repeated numerous times, even though i would be assured that notes were made to avoid the story telling. So, if i didn't contact, they got even more aggressive and mean. I would yet again be told that wouldn't be the case if I would contact them. This was not true, but they wouldn't be 'as rude' as they were when I don't contact them. Two of the lesser evils, then?

I still need to tell you I paid every month after I got behind and told them i could catch up when i got my tax money in February. I got an extremly rude girl in January who said if I didn't pay the 2 months plus the upcoming payment that day, it was being put in for repo. I explained I could in February, but she ended the call with the threat. Well, i needed my car to take car of my daughter, get to work and get to the doctor ( last year i was rear ended and can only work part time now and go to a doctor twice a month). So almost three years ago i was laid off ( I was employed for 11 years and made a good living), took a job at half my salary ( I am a divorced mom and needed to take a job to take care of my 11 yr old daughter AND just spent my 401k to argue with my ex husband and still can't get the child support order enforced; a whole different drama). So i have less income, fighting for child support, and no savings left. Add losing my dad to Parkinsons last spring and being hurt in an accident in the fall ( i now can only work part time and the girl who hit me is 18 years old and barely any insurance). I had been paying every month this year and promised to catch up in February, and even made the January payment (after the re.po threat).

Got my tax money last Friday. Needed to find out the total due, but the bank was closed for the holiday this weekend. Monday at 2 am, they repo'd the car. The one lucky thing i needed to mention is that my long time boyfriend ( I am 45 yrs old) just moved here from out of state, so I had someone for assistance. I called WF to get the amount due to reclaim; they kept telling me to call back. Finally, they tell me they do not want to reinstate the loan, partially because i made it difficult for hem to repo.

Well, to be honest, in January I did not have the money to keep it out of repo and could not have afforded to pay to relaim it. I would not have it to get to work or the doctors. So I have to say it was an obvious choice to need to prolong it as long as possible (and hope I could make it til the tax money arived it). And at least my boyfriend is here to drive me around until he finds me a car. Yes he was going to help me in March if need be, so he will just help with this.

After all of the backround; what is the complaint? Well, repeatedly being treated badly, despite folowing the instruction given, full disclosure repeadly, paying consistently after being late (showing a low risk profile), and repeatedly promising to catch up in February, and they repo in the same month previously promised. In a time when banks have a bad rap, some banks (forclosures) are trying to be customer friendly but WF is rude from late day 1 of this car loan. The same economic issues are affecting my mortgage, yet BOA is trying to work with me but WF is the polar opposite. A home has more importance than a car, but it is a key factor for taking care of a child, medical needs, and to keep employment. Why is that lost on WF? Especially with the backround explained

From May of 2008 at the beginning on the housing bust, I owned the property at 8417 Lake Drive. After failed attempts to sail the property during this time, I begin renting the property and experienced pretty bad results given the inability to find good tenants. I evicted tenants in June of 2009. I requested of Wells Fargo a loan modification and entered a process of several months of filing paper documents, extensive phone calls and a great deal of incompetence given that the bank employees often gave very contradictory information regarding the modification. At one point in January 13, 2010, when I was told that the modification was not approved, I asked the Wells Fargo rep what I need to do to bring the loan current and I was informed to pay $6, 182.05 which I paid to end what had appeared to be six months of charades. I then proceeded to look for another tenant only to find out that Wells Fargo had still placed the loan in foreclosure status and used a portion of the above $6, 000+ to pay internal attorney fees which I had no knowledge of. In efforts to keep the property and honor the mortgage, I entered into an agreement with their attorneys to make exorbitant payments of over $1, 500 per month for a loan that was originally $1, 080 per month just to keep the house from going into foreclosure. I got new tenants in September of 2009 and when they ended their lease after 1 year to move to bigger space, I again sought Wells Fargo to modify the loan. When I begin to get letters offering me an option for a short sale of the property, I decided that this might be the best option. After approval to begin the short sales process in November of 2010 from Wells Fargo Mortgage, on December 6, 2010, I entered a sales contract to sell the home at a cost of $90, 000.

Wells Fargo requested all the financial documents and proceeded with the review of the loan, even though the realtor and I still fought to reverse foreclosure listings of the property during this time. On January 9, 2011, Wells Fargo countered the contract offer for the property at $94, 000 which was accepted by both the buyer and the seller. The buyer went back to his bank and got approval for the increased sales amount and approval, he proceeded to have the home inspected, appraised and move towards closing. After these events the realtor continued to request a closing date from the Loss Mitigation Adjustor so that we could prepare for closing. On February 10, 2011, Wells Fargo came back to the realtor with an offer for me as the seller to assume at $35, 000 note to pay the difference in the price of the home, even though they had agreed to a short sale. I informed them on this date that I was unemployed and unable to assume any new debt. Wells Fargo indicates that the Mortgage insurer, Radian Insurance, would not a forgiveness of the debt and would require the remaining balance. I declined to pay given that I did not have the financial means at the time, although they were basing my ability to pay on a good past credit history of making payments – Ironic in the whole of things. The Wells Adjustor advised that the deal was off. Although my realtor advised me to look at bankruptcy options at the time, I was not certain that I wanted to go this route. After a couple of days, I informed the realtor that I would take the note in spite of inability to pay at present; I would seek to find a way to pay the note when my income resumed. When the realtor represented the offer to the bank 2 days later, they refused to return any calls or emails.

The bank made a counter offer on January 9th given all indications that the proceedings were moving forward only to find out after 3 months of work to save the property and give it to an approved buyer that they would still refuse the offer. I am at a loss; but my guess is that something is wrong here and the bank will justify their reasons for having the federal government bail them out once again with our precious tax dollars. Are there any rights for me as the homeowner in all of this? Next foreclosure date is set for March 2nd, 2011.

I am bringing a civil lawsuit against Wells Fargo--defending myself-- and here is how I intend to sue.

I have sent a letter of demand to Wells Fargo Presidential Office stating that I am suing them on these issues.

Breech of Promise---They promised to handle My HAMP file and give me a speedy answer within a reasonable time Period.
It took them 4 months to say " No you are not eligible to be considered for the HAMP program.

I never even reached the trial stage. It is an answer which should have been immediately
issued upon taking the case file prelim information. Or 30 days after initial review.
My file wnet through numerous hands and two different loss mitigation units--Dallas and Phoenix---where I discussed the issue of my home and mailnig address. Many times I was questioned about it but no one gave me any indication they would reject my file based on two addresses. They were well aware of it and knew that it would probally raise a red flag but no one advised me to justify my address. Surely they would have commented on it had they not been collecting my monthly payments and convincing me to stay in the HAmp program/

Inducement--- Wellls Fargo induced me to file the paperwork when they could see immediately i would be rejected. They used it as a way to stall and coach payments from me..
I t follows a pattern well documented by many other homeowners in the program
It is the basis of a class action lawsuit out of New York City against ACS a division of Wells Fargo.

Intent to mislead, negligence, and not a sound mortgage servicing arrangment via HR

Because I was never late on a payment EVER ----------------------they held onto the file for 4 months or more while I badgered them with phone calls and then told me I was not eligible to enter the trial program because they considered this a second home. ( It is not---my personal mail just goes to my sister's house as we have no mail delivery here.) I pay all my bills online.
This is such an obvious fsct it would have been addressed before I even filled out the application and so obviously they wanted to just stall and appear as if they are adhering to the HAMP guidelines.

Violation of the " Do Not Call Act" and consumer protection Act against harrassment phone calls.
I was not a deliquent borrower---They were not attempting to collect a payment.
I asked them to stop the collection calls and they put a " do not contact" note on my file. I did not say don't contact me, I requested that they stop harrassing me with nonsensical and upsetting robo calls. I explained there were no grounds to call me asking for payment as they received their payment every month via direct deposit.
I asked only that they call me with legitimate requests regarding the loan modification application.
Many times I told the customer service agents to put in notes and when I called back the next day there were no notes on my file. I told them exactly what I wanted to state in my file and the reps ignored or twisted the message even as I quoted to them directly what I wanted them to type into the notes.

I am also suing them for violation of consumer protection laws as they peppered me with collection calls--- I was never ever late with a payment and I was only exercising my right to ask to be considered for the HAMP program. Yet I was treated and harrassed as a debtor even when I notified them to stop the calls repeatedly.
Because my file is under review does not given them permission to make harrassment calls to
myself and my immediate family.

Also they called numbers they did not have permisison to call.
A loan processor admitted to me that she was calling on a number buried in my file that she did not have permission to call.
It was my sister's house and I was very embarrassed that my relatives think I was in deot and getting collection calls.

At one point I turned off my own phone to stop the collection calls or RObo Calls from Wells Fargo

The HR 5679 Act in 2008 was intended and it is written in the HAMP program that consumers get an immediate answer and relief if possible ---that was thewhole intent of the bail out and legislation that consumers do not end up in neverland for 4 months waiting a bank response.
Sound mortgage servicing dictates that a customer is not deliberately misled or stalled in their efforts to seek loan remodification.

A class action lawsuit has begun against a division of Wells Fargo and attorneys very familiar

Our firm made an error. We inadvertently completed a deposit ticket for a new client to Wachovia with an account number that belonged to a prior client. Upon finding the error we provided Wachovia with copies of all of the checks deposited along with the deposit receipt. Wachovia did their research and stated that they had taken the money out of the bank account that the money had been deposited to in error.

They then proceeded to tell us that although the money had been taken out of the account they could not remit the money back to the rightful owner. Even though the checks were all made payable to an association which did not have an account with Wachovia they responded by stating that they require that we contact the individual check signers for each check deposited and request that they contact their respective bank to request a refund from Wachovia individually.

Don't waste your time with this branch and Staci Fraser. Even if the bank is very willing to loan you money, she wouldn't be able to process it. I wonder where they get those people, like winners of a contest "worst spelling and communication in the class, the best slacker of the year"... Customers at least deserve to deal with somebody who's able to build grammatically correct sentences, and also finish them.

We applied for a loan pre-approval in the end of September 2010, now it's mid-February 2011 and nothing is done. A few times she told us that it's finished, and she's sending a letter. Never did (probably, not literate enough to write it). Also (probably didn't like our names) she asked us to produce VISAS! Given, the required documentation for residents don't include any "visas" and we have none (GC holders from Canada, never needed visas). She also wouldn't answer her email/phone for over a month every time (her last explanation she wasn't in the office) and is not able to answer questions about the loan and problems about it. I've attached her email signature that looks kind of "facebookish".

Late charges start being added on the 15th of the month and they start calling on the 3rd every month. By 9 am they have called twice. When I get home at end of day they have called 20 times throughout the day. How can this be financially advantageous to pay people to call nonstop? How can this result in customer satisfaction? All businesses have been effected by the economic downturn, it doesn't mean we treat our customers as if they are criminals and aren't going to pay their bills. I hate them and will never do business with them in the future.

2nd person on the mortgage and deed. I was called in May 2010 by one of the loan originators stating that the other owner sent in a very defamting letter about me and they thought it was strange because the orignal hardship was that I was the care taker.
They futher looked into the situation and they said that any paperwork send in by co-owner has my signature appear and it does not match up with my siganture. The rep told me to stop the modification so I do not get in trouble. They told me that they would send me copies for me to verify...I had called the police and have a police report regarding this issue. Wells Fargo just kept coming up with excuses so I went to court to find out what I should do and was told that if Wells Fargo called me with this issue, it is their issue not mine. Wells Fargo disagrees and will not send me any of the paperwork with the fraud. The reps read to me that there is fraud everywhere on signature, letters, etc. I usually get switched around from dept to dept and then put on hold and they hang up. I have been paying the mortgage by myself and the other person has not paid since march and Wells Fargo will do nothing to help. They actually got me so upset one day that I dropped to the floor and thought I was having a heart attack. $6, 000 that I cannot afford. What do I have to do to get this taken care of? I can supply all back up of notes of over a thousand calls. Please someone help.

I have a loan through wells fargo that my fiance and I used to finance furniture. We recently have had terrible service with them. I have 3 payments left on our furniture and until december 2010 have had no complaints but for the past two months I have. I use traditional mailing methods to get my bills paid. I understand that you must leave adequate time for the mail to run but should trust the bill gets posted within a week. I have always mailed my bill in 1 week before due date and for the past two months it has taken wells fargo close to 12 days (From the time the mail is post marked) to post to my account and they charge me a late fee. There argument is I should use online and that I can't always trust the mail. The problem I have with that is I mail out 2 other bills the very same day and they are posted way before wells fargo posts to my account, so its not the mail! It is wells fargo and their delayed, inefficient process which is only costing me more money! The funny thing too, is that this past month they thought they were doing me a favor by waiving the late fee! It makes me sick! I pay my bills on time every time and way more than the minimum. Funny how I am almost done paying off the furniture and I am all of a sudden having issues with my payment getting there on time? How can a company say its the mail service when I clearly have no other issues accept with them! I want to pay my bill on time!

Wells Fargo Home Mortgage took our application for refinance on april 12, 2010. On November 18, 2010 were told our application had been cancelled due to lack of activity. During this time we had been keeping in touch with our representative, Kristy Couch and she had kept telling us it was almost ready, in about two weeks or she would just not return our calls.

We have not been able to get a satisfactory reply as to what really happened. We have contacted Mike Protono, Randy Rorick and Ana Garcia to no avail.

In all a horrible experience! I would never recemmend this firm.

I am a well off retired person (thank goodness). We sold our home in Southern California seven months ago. We found our dream / retirement home in the Central Coast area of California. A local realtor suggested a private mortgage banker at a local Wells Fargo Bank. Since we are retired we had to qualify for a non-conforming loan ($565, 000 selling price / $475, 000 down / $90, 000 to be financed). Everything went fine until we were told that the 5.50% interest rate that we were quoted would only be honored if we opened a checking account at Wells Fargo so that they could automatically pull the impounded fees for the loan (PITI). Additionally, if we opened a savings account with Wells Fargo and deposited at least $70 / month, the bank would waive the $15 / month service fee for the checking account. If we stayed with our current credit union to repay the loan, then the interest rate would be 5.75% on the loan. None of this was explained "up front", and only mentioned once we had qualified for the loan. What a scam and rip-off! I would advise any prospective home loan shopper not even to consider the usuary techniques and shady business policies of Wells Fargo Bank.

I we are a very unhappy business customer.

I have been a business customer of Wells Fargo for a few years. We had a $200K line of credit until about a year and a half ago when the loan was called due, not re-new able. We paid it off in full. Wells Fargo has never filed the UCC form to release this. I am currently working with another bank to get another loan. I need a statement from Wells Fargo stating the loan has been paid off in full. Megan McAlpine just told me there’s nothing she can do and since were taking our business to another bank, don’t bother her anymore. THIS IS WRONG. The fact that Wells Fargo is still showing up as a negative on our business Experian report and Wells will not correct it is hurting our business. Do I have to file a law suit to get action?

I CAN’T BELIEVE YOU HAVE SOMEONE LIKE Megan Mc Alpine as a “Business Specialist”

Please inform us as to Wells Fargo’s intentions so I may proceed.

I had my car repossesed on a Wednesday. I called the dept. and they said I could not get any information for 48 hours but I called the next day anyway, spoke to George in the reinstatement dept. He said I would receive a letter stating the dollar amount or pay the amount he quotes me now. I told him I would pay now and his comment was you cant pay it so your car is already gone to auction including my personal items in it and why am I wasting his time. I asked for a supervisor but was told not available. This was Thursday, I called back spoke to Ivan he gave me the information where to send the money via money gram so I did. He gave me the number where my car and my personal items were. It was a company called 7 Star in Santa Ana. I left 11 messages, Thursday, Friday, and no return call, it was a answering service I was dealing with. So, on Friday called Wells Fargo back and of course George answered, he told me a address to pick my car up. When I got there it was a UPS mailbox location. I called back Wells Fargo it was now 3:00 and they said everyone has left in that dept and have to call on Monday. Today is Monday still no car and nobody to contact. By law I believe I am suppose to get my personal items as soon as possible. I had money and jewelry in my car. I am screwed now. Does anyone know what I can do about this? I understand it was my fault not being able to pay on time but I paid and I should not receive this kind of abuse? Let me know, I still do not know where my mercedes and personal items are. HELP...

We have been struggling to pay our mortgage for some time. In short Wellsfargo has reviewed our situation over and over for a solution. They finnaly modifed our loan. However we later found out that we were not approved for a HAMP modification. This means that any fees or moneys owed had to be repayed rather then being put on the balance. The lender can not allow us a repayment plan according to their guidlines. We do not have $28, 000 dollars to give them. That is the amount they are asking for. This is an outrages amount and we don;t feel it is correct. They have made many many mistakes during this process. We have no choice now but to proceed with liquidation. We believe that we have been repeatedly lied to and forced into forcloser. If the lender would lower our interest rate to 2% or 2.5% for the life of the loan we would be able to stay in our home and pay back all money owed. Is there someone that can negotiate this for us? Wellsfargo keeps stone walling and lieing. They will not even allow me the contact infomation for our lender as I would like to reach out to them personally. Also if we forclose we are scared to death of a deficiancy judgement. Please advise us on these issues. Thank you, Jon and Maria Simenson

I have also had a very bad experience dealing w / the employees of wells fargo auto finance. The people that answer the phone are generally nice, but can not help you with your account. They will then transfer you to the rudest people you could ever possible encounter anywhere. I was admitted to the hospital for a month in 2008 & requested to defer my payment, as I would have no income for that month. They were very rude to me and basically told me that it wasn't their problem & the payment was due in full, or would go to their collection board. After a month of arguing with them & talking to rude supervisor after rude supervisor, they finally deferred my payment. But, now any time I have to call customer service for any reason, they are beyond rude. I will never use them again & would advise anyone else considering a loan through them, to not. They could care less about the hardships facing their customer's, especially since the recession. This is as heartless a company as i've ever had to deal with.

I paid the $450.00 Appraisal - was told when enquiring that it would take around 30 days to complete the refinance. This was in September 2010. Yesterday, January 11th 2011 I had made 12 telephone calls and left 2 voicemails requesting a returned phone call to the manager of the guy that was dealing with my loan to complain. I still avent had a call back.

WELLS FARGO is the biggest SCAM out there !

Today I am already in the closing process of my refinance with Loan Depot and couldnt be happier - I still want my $450 back - out of principal - these guys are a bunch of monkeys playing with peoples money and completely dishonest. I have it in email written form that the guys from wells fargo had claimed to me it would take around 30 days to complete the refinance - which was a bod lie - the avaerage it takes Wells Fargo to complete a refinanace is 120 days - lies lies lies !

Dont trust Wells Fargo - I hope karma comes and kicks them in the butt - we need less banks like these - am disgusted that they can get away with it - Anyone think its worth going to small claims over? Or seeing as they are scamming so many of us - cant we go to FOX or CNN and get them to report on it and let everyone out there know not to trust Wells Fargo !

Today we were served with foreclosure papers. We have never missed a payment or been late on one! We received a letter in the summer saying they were going to foreclose; we called and they assured us it was all a big mistake, then today (1.15.2011) we received these papers. This is the WORST company I have ever dealt with, and am hoping my attorney will sue for harrassment! For months we have been in contact with them and have asked for a letter to prove we were okay, and they promise it but it never comes. Our attorney wrote a letter and it still didn't stop! Guess we will be out on the street in a few weeks--with our previously perfect credit and proof we never missed a payment...

I received a call from a Wells Fargo Collections Manager in regards to my student loans. I am currently in school so it was strange to me why this lender wanted to speak with me so urgently. As he started he said that my loan was in collections and I needed to pay (an absurd amount) or else. I began to explain that I should not even be in collections and suggested that he go back in the paperwork and research. He stated "that is not my job and I really don't care...you need to pay...you better ask mommy or daddy for the money!" I continued to try to explain that I was responsible and called my school to fax a letter to the student loan department stating that I was currently enrolled. Again, he made additional comments stating that I was trying to be evasive and not pay. I tried to explain to him that I am a student with Multiple Sclerosis and I live at home he seem to become inflamed at that point and started making crazy accusations, cutting me off and just repeating that my situation is not his problem, he really does not care and basically I don't want to pay the interest on the loan. At that point I got angry and made it clear that I was getting upset. I then made the decision to hang up the phone and file a complaint. I do not appreciate being bullied over the phone nor will I tolerate being made to look like a deadbeat dirt bag that can't handle responsibility! If that is the way Wells Fargo wants to do business I suggest bringing that kind of attitude to my door because I can guarantee that he would never say that to my face. People like this hide behind technology..I'm old fashion and I believe in respect no matter what! I have also done his job before!

Wells Fargo contacted me about refinancing my loan to get a better interest rate. Since I had paid off 2 other houses with them and have excellent credit I told them as long as it was a simple process I would agree. The next day I went to my bank and got a cashiers check for $20, 000.00 and took it to a branch to pay down on my principle. About 2 hrs later a loan officer called and asked me where I got the money for the cashiers check, I told her it was from my money market account and the proceeds from a sale of commercial property, not that it is any of their business. She told me unless I provided her with a statement from my money market account and proof of the sale I could not proceed, so I said ok we will not proceed. I went straight back to the bank to get my cashiers check back and they refused. They said they don't refund money! I will never do business with Wells Fargo again and am shopping for a new company to refi with.

Wells Fargo is a far cry from what Wachovia used too be. Since the change of name the service quality I used to receive is the worst ever. The latest is I made a deposit at a branch before 2 p.m. and two day later I found out it was not credited to my account! They lost the DEPOSIT. Do you hear me THEY LOST THE DEPOSITTTTT. It will take 5 days (at their leisure) to find out what happened to MY MONEY! They told me that if I indeed made a deposit I have nothing to worry about. Really what about my bills! They told me that is my PROBLEM! I am moving to another bank!