Wells Fargo
reviews and complaints

About two weeks ago I received a phone call from someone at Wells Fargo Financial bank about opening a Wells Fargo Visa card. At the time I was extremely busy (just got home from work, trying to walk the dog, and trying to help my wife make dinner) and asked the caller if they could simply send me the information by mail, but the guy was very persistent and I sat through his 10 minute pitch about the card. During this time he asked me a few questions to verify my information so that he could send me the information package.

I didn't really think much about the phone call and figured that I would get the usual credit card package in the mail with a form to obtain the new card. It wasn't until I checked the mail on Saturday November 1st that I realized that the jerk that I talked to on the phone had gone ahead and opened the credit card for me. I did not authorize this and I made it clear to him on the phone that I only wanted an information package and not the card. When I realized what he had done, I completely lost it and immediately called the customer service number listed on the new card.

After about a 15 minute wait on the phone I finally got to talk to a customer service rep. I was completely furious about the whole situation and told her that I wanted the account canceled immediately and I wanted to know the name of the person who authorized the card to be opened in the first place. She told me that 'there is no way that Wells Fargo Financial can know this information' which just made me more angry. I admit that I did say a few curse words while I was on the phone, but I didn't think saying 'hell' a few times was enough to have the customer service rep hang up on me... boy was I wrong. She hung up on me and didn't even confirm that the account had been closed.

As I am typing this message out I am still on hold with the customer service center trying to A) determine if my account was closed by the person that hung up on me and B) to push for more information on who opened the account. I know I probably won't get an answer to B) so I wanted to pass on my experiences to everyone via [redacted].

The bottom line is this... if Wells Fargo Financial calls you about opening a Visa card and you are not interested, HANG UP THE PHONE!

In 2002 I signed as a loan based on a personal agreement with the president for IBE (International Business Exchange) I was paid $50k as a silent partner. In the end the company went bankrupt and I was never informed and move out of the country. In the meantime the bank went after the partners and in the course of this they actually went after someone with a similar name as mines. The person has been fighting Wells Fargo for four years and I was never informed as to this mix up. Over the weekend I was contacted by the ex-President and he informed me of the mix up. I felt so bad about this and Wells Fargo has ruined this man life and I am so sorry so trying to do the right thing I contacted the bank today and was just shocked as to what I was told.

I told the Post Judgement Account Officer Brent Westman who I was and that I was the person he has been trying to contact and he has been filing legal paperwork against the wrong person. He asked me my social security number and name and pretty much told me he has a judgement and that I had to go to court in order to resolve this. I told him I would meet him at any bank in Modesto to resolve and resolve this mix up to resolve his actions against an innocent customer.

Wells Fargo bank has taken this customers saving, checking, garnish this gentleman wages, he was laid off his job due to this adverse action by Wells Fargo Bank and this Mr. Westman has taken it upon himself to ignor any information that could have cleared the customer. I am not understanding how a bank can just treat a customer this way and take his money and void his bill pay on-line to cancel his payments then put the money back in his account and then take all his money and apply this to this debt that doesn't belong to him.

I went to the county records office today and found the documents and it is Prime Loan/Judgement # [protected]-26 filed in Alemeda county court. The paperwork doesn't match up to me or the other person but it has bit and pieces of both of us which is quite odd. How can a bank get a jdugement when it doesn't have the correct information 100% yet can do whatever they want to harm an innocent person.

I was told that I have to get a lawyer and sue Wells Fargo and all I was trying to do was let them know I am the person who signed for the loan and they have been attacking the wrong person. This is a financial business and someone needs to report this. I am trying to find someone at Wells Fargo Bank high enough to complaint and have this corrected. In the end I shall sue Wells Fargo and I hope the customer who has been treated this way does the same.

Regards,

Joel Miller

I had a mortgage on my house with Wells fargo. I had bought and paid for 2 houses with Wells Fargo and paid off both my loans very quickly before, so I was using them once again. I was paying it twice a month instead of once a month to pay my loan off faster but most of my money was going into intrest, so I called up Wells Fargo and said how can I send more money to "principal" each month? The agent said well you'll have to refinance you house to do that. "We won't except more principal any other way". So I stupidly went along with it not realizing all I had to do was allocate more money to principal in each payment. They also charged me a fee of $400. for this as well. About 2 monthes later my family needed me to come back home and care for an elderly person, as there was no one to help her and she couldn't afford in home health care. So I called up Wellds Fargo, asked them If I could apply for another loan on another house out of state until the house I presently had (a very lovely desirable hous)e was sold. The loan officer said quote "Yes you have excellant credit and you qualify for a "preapproved loan." So I got on a plane and went back home to find a cheaper house quickly, and was able to find one just around the corner from my elderly aunt, So I could stay with her for long periods of time.
I called Wells Fargo along with my realtor and we both talked to the loan officer and he said " I was fine and everything was ready go they had my imcome tax recordds from the past 2 years my bank account records, a copy of my listing agreemenmt with the agent to sell my old house, WHICH HE CONFIRMED WITH MY WITNESS THAT HE RECIEVED, and that I had Quote: "pristine credit". I said are you sure that I'm ok to start moving?, she needs me here immediately. He replied to both me and my realtor quote "Oh yes! your fine! Go right ahaed I'm going to E mail you your approval!" I recieved an E mail in writing that I was approved and that I should start my move!" I was charged another $400. for processing again. So I got everything on the truck, transfered all my money from my bank to Wells Fargo bank in the city back home, had all my business transfered my bills, my insurence health and home, got the closing date settled on the new house. I paid the moving company $15, 000.00 I put down 20% on the house. I had the new house appraised surveyed, and inspected Then about a week before I was ready to get on the plane, I called up the loan processor again and said quote:" is there anything else you need before I go?" he replied QUOTE: "I DON'T KNOW WHAT I'LL NEED BUT YOUR LOAN IS NOT APPROVED NOW. WE CHANGED OUR MIND AND IT COULD BE BECAUSE YOU REFINANCED YOUR HOUSE AND YOU ARE USING IT AS A SECOND DWELLING. When I said that he had confirmed that he had recieved my listing agreement earlier, he said quote:" Oh yea that's right. Well I told the underwriters that you had a second dwelling instead and they changed their minds about the loan" I told him what I had been through and that he needed to straighten it out immediatly! He said well there's really nothing I can do. We have the right to change our minds even after closing if we want to. Its legal." I called up his suppervisor and complained and they said they would discuss it ? I don't know why this loan processor lied about my house be listed, what did I do to him ? but My family is very politcal. I've passed 3 bills in congress myself to help consumers. I'm now working on legislation to prevent this "SO CALLED LEGAL CHANGING AT ANY POINT AND TIME" I usually win these things I'm very good at this, and I have many good friends in the media to expose people like this and I intend to!

EMC is paying too much nfor taxes from my escrow account. The customer service number insists I press a number to reacfh someone but there is snever a live person, only more buttons to pus. Then they cut off my call.
Doesns't a lender HAVE TO HAVE a human being to discuss such matters?
I am frustratede beyond belief!

I had bought some stuff online from walmart and delias, they had charged me twice for my delias order and some how charged both my account now prepaid visa card and deducted funds from my wells fargo account for the same walmart order and according to walmarts shipping policy your bank /credit cards not billed until your orders shipped and yet i didn't get all my order but yet had paid for it. And they made me feel guilty for spending my own money too! They said well why did you spend so much here i told them thats for me to know and for you people not to find out.

I have checking and saving accounts with Wells Fargo since more than 15 years. The accounts are under Family Trust account and not personal. I started a business over 2 years ago and I got a separate business credit card account for myself and my partner in the business. My banking relation with Wells Fargo Bank was great.

I paid off my business credit card account completely. But my partner did not pay his balance or the minimum payments due on his card for a month or two (card # ending with 1122).

Shockingly, and upon checking my online banking account on 10/7/2008 morning, I saw that an amount of $2, 609 has been taken from the family trust saving account, the savings that was saved for my daughter school. When I called the bank they told me that the bank took the money to pay off the minimum payment on my partner’s card. This has been done without my permission or my authorization.

I went to my Well Fargo Branch, and met with the branch manager and she helped me to make phone calls to the right departments to explain what happened. They told me that I have signed a personal guarantee on the business credit card account, which I don’t recall signing such a document.

I have requested a copy of the signed documentation to show to my attorney by sending a fax from the wells Fargo branch on the same day 10/7/08, and I haven’t received any response so far (copy of the fax confirmation is available)

What the bank has done is totally wrong, even-though if a personal guarantee has been signed – which I haven’t seen yet- the money was taken from a family trust account. Not a personal account. The bank should have called me before they take any action specially when I have a great 15 years banking relation, the bank should have gone after my partner, not punch me because I trusted the bank and kept my savings for my daughter’s school. The bank should not have punched me when I have paid off my business card completely.

I request a refund of the unjustified withdrawal of the amount of $2, 609.00 to my account.

Thank you.

I re did my mortgage with Wells Fargo a year ago and was totally abused by the agent. She lied and ignored me, then sent me the paper the day before signing with the interest rate and payment information.. On the day of signing, I came across a document which seemed to indicate that I would have to pay the taxes - I had requested that the taxes be included on a regular basis during the loan negotiations. I am now stuck with a mortgage the same as the previous one, but I still have a $150 a month tax payment on top of the amount of the previous loan. Then I wentt o check them on my checking account which has not been used very much. I was dismayed to see a $12 a month charge for the last 2 months because "I did not have 3 products with them". I haven't had 3 items for at least a year, and there was no notification, just added 2 months of check account payment for 2 months (which by the way made me $5 minus in my account. Obviously this company has lost touch with reality... I mentioned that I had a couple bad things happen and the rep proudly announced that they were the biggest ahd best in the industry... HAH! I wrote them over and over but they refused to listen to me.

Wells Fargo has destroyed my credit and refuses to repair it! Before I was deployed to Iraq for 15 months, I had changed insurance companies for my vehicle. Wells Fargo was not aware of the change, but knew that the old insurance policy was canceled. Without my knowledge, they added insurance onto my loan. Consequently, $215 of my $550 monthly payment was being taken for this insurance. When I returned from Iraq, I applied for a motorcycle loan, and was denied. When I pulled up my report, Wells Fargo was reporting my loan as being delinquent over 30 days for 15 months. I faxed them evidence that there was insurance on the vehicle the entire time I was in Iraq, and they were supposed to adjust my principle balance and fix my credit report. The balance was supposedly adjusted (though I don't see much of an impact in it as it should be) but they refuse to fix my credit now. They told me a request was never put in. A request? I can't even begin to tell you how many times I requested they fix it! Then, they said it would be quicker to file a dispute with the credit bureau. I did this, and Wells Fargo is still reporting that I was delinquent for 15 months, even though I can provide proof I made all the monthly payments and that the vehicle was insured. I am trying to trade in the vehicle, but can't due to my credit history. Wells Fargo won't even give me a new loan, when they're the ones who messed it up! The requested I get a co-signer, which I provided, but they said because I live in Texas and she is in California, they can't use her. How that makes any sense, I don't know. They are also still trying to collect over $400 in late fees from me. I have repeatedly requested a print out of my updated payment history to show how much of each payment was applied to interest and principle. I have yet to receive it.

To make matters worse, under the Soldiers and Sailors Act, by federal law, they are not allowed to charge me more than 6% interest (my regular rate is 18%... I still ask myself why I agreed to that). I faxed them my orders to show I was deployed and the dates. They came back and said the orders were not sufficient enough. I re-faxed the same orders I originally sent, and now they want me to show paperwork I am still active duty. Why that matters, I don't know.

So, not only have they destroyed my credit and refuse to fix it, they are refusing to help me get rid of a vehicle I no longer want AND they are not abiding a FEDERAL LAW by adjusting my interest rate during the time I was deployed. Wells Fargo is taking advantage of active duty military by adding things onto their loans while they are indisposed without their knowledge.

In addition to placing a complaint on this website, I also plan on filing a complaint with the Better Business Bureau and I have an appointment with a JAG officer to discuss my legal rights.

Mortgage rape!

A+ 2/28 xp full doc 40/30 1st
6 month libor
Margin 6.99%
Start rate/floor 9.95%
Ceiling 15.95%
1st rate change 24 months 3%
Regular rate change 6 months 1.5%

I never received a gfe on this loan. I was told the rate was 6.99% by the loan officer. wells fargo bought this loan from inhouse lender with knowledge that the property was over-valued and the terms of the loan were outrageous.

I have been requesting help regarding this situation since august of 2007 when I found out that the rate was actually 9.95%. I have also been working with the loan department workout negotiator for months and have been told one thing and then another thing is done or completely disregarded. I have kept very careful notes regarding every conversation I have had.

Imagine my surprise to learn from an ad with careerbuilder.com that a workout negotiator makes between $13.00 and $14.00 per hour. a high school diploma is required and some "other related finance experience preferred". must be detail oriented, self-motivated and have ability to organize assigned work. must be a team player.

I am appalled that my future and the future of my home are in the hands of inexperienced workers, making only $13.00 to $14.00 per hour. it's no wonder that there is no communication and no credible solution to help me in this incredibly malicious loan being offered.

What has been done to us is immoral, not the least of which should be illegal and the powers that be should be ashamed that this type of practice was and is ongoing. had I known that my actual interest rate would start at 9.95%, I would never have agreed to the loan.

Also, notary publics are the only people that go over the loan documents for the purpose of signing. there is no 3 day right of recision with a new loan, only with a refinance. the notary that signed with us gave us no information, simply pointed out the places where we were to sign. if notaries are to be allowed to sign loan documents with clients, they should be required to have knowledge and give explanation as to the terms of the loan at the time of signing, or the lender should be required to sit at the table with the borrower and the notary at the time of signing.

My credit is ruined and I will most likely lose this house because of unscrupulous and what should be illegal practices by the people involved.

I'm sure i'm not the only one who is experiencing this. I have 12-year old twin boys who are completely stressed out that we will have to move out of you home and they will possibly have to change schools.

In addition, the value of this property is now only $490, 000.00. it has devalued by $250, 000.00.

I would have to say that I am fed up with wells fargo. The calls requesting payment is ridiculous. You calling every half hour isn't going to make money come flying out of my mouth. I understand we are behind on our bill and it is in danger of repossessing but COME ON! I was out of work for 8 weeks due to conflicting work schedules with my husband and I so we got a month or two behind. Well, we noticed that his job wasn't going to be able to pay for all our bills so he went back to his old job so that I could go back to working nights. We needed another income. Ok so we were all caught up on everything and then I had to be out of work again due to us having another child. Well, we were no more then a day late not paying my car payment and they are calling us again. We were told when we were behind again that we could ask to defer a payment, or even two if they were both late, to the end of the loan. So My husband and I were glad that we could do that for when i would be out for having the baby. Well, we let it get behind so we could defer the payments and we were told that they couldn't do it because there was an application process for it. I'm sorry but if you are behind on a payment and you want to defer it, by the time it gets accepted the next payment would be late already! So needless to say when we kept getting phone calls my husband finally answered it and they were requesting payment. My husband explained that we requested a deferal and she had no idea and had to check for us. Come to find out it was DENIED! Nobody would have called us to tell us it was denied so we wouldn't have found out until it was too late. Now we are 2 months behind because of that and they are threatening to come take the car. Which is my way to get back and forth to my job! I am so frustrated with wells fargo. They need to stay connected and communicate with each other at least if not with thier customers! They are ridiculous and I will never use them again!

After being on time with 29 payments never missing one for my car payments, we ran into some financial difficulties. spoke with someone in the department about a week a half ago and he said, no problem, just call back after the due date and they will give you a deferment on payment for a month. Called back today 10/13/08 and after going through their chain of command in their collections department, I was told by the floor supervisor verbatim "We are not heartless, we want our money" among other words. I live on social security and had just run into a temporary situation. On time for 2 1/2 years and this is how a bank treats good customers? I can't believe it.

Wells Fargo made an illegal automatic withdrawal from my personal checking account 11 days after I called in a payment. They took out a very odd amount of $986.59, not even my house payment amount. I did NOT have all of that in my account so my credit union paid them the difference, charged me a $24 overdraft fee, AND put me $220 in the negative. I had my credit union fax me a copy of their withdrawal and called WF. They DENIED any activity saying it does not show on their system of such a withdrawal. I faxed them the copy and they said for me to call them in 5 business days. I had to go without ANY money, I was FLAT BROKE for almost a whole week because of them. Then all of the sudden that money is back in my account but REFUSE to pay me the $24 in overdraft fees. And they DENY the fact they ever withdrew my money. When I asked how my money all of the sudden 'appeared back into my account' they told me to check with my credit union, which of course they did NOT have anything to do with that. This company is full of crap. I am now looking for a different company to deal with, a company who is trustworthy because I plan on being on my home for a long long time.

I use Bill Pay thru Wachovia. In Sept they started charging my account on the day I scheduled a payment (I'm not referring to electronic payments but payments made by check). The payee did not cash the check for another 10 days - therefore they had the use of my money for 10 days. If they do that with every depositor just think how much of our money they have to use every day that they shouldn't.

After all, it's our money until the check is returned to the bank cashed by the payee. The Presidents office said they couldn't do anything about the situation.

On Monday, October 6, 2008, I went to the downtown branch of Wells Fargo Bank in Denver to withdraw $10, 000 from my savings account. The teller told me he could not give me the money because the bank did not have the funds. I told the teller I did not understand. He asked the teller in the next booth, showing her my withdrawal slip, and she shook her her head no. I asked to speak to a manager. The teller called a manager over, and the manager explained to me that the bank did not have such sums of money on hand, and that I would have to call in advance for them to order the money to honor my withdrawal. This is a large bank in downtown Denver, full of customers. Yet they did not have enough money on hand to fill a $10, 000 withdrawal request.

When I got home, I called Wells Fargo Customer Service, and the representative said it sounded very odd that the bank would not have that kind of money on hand. She said, "it blows my mind" that they would tell you such a thing. She put me on hold. When she came back on the line, her tone had changed, and she said the bank policy was that if I wanted to withdraw such a sum of money, I would have to call in advance to order it, that contrary to the movies, banks do not have large sums of money laying around in their vaults. I commented that this was the largest branch in downtown Denver, and I was a bit surprised that $10, 000 would exceed their cash supply. I asked, then, if ten people came in to the bank, each one wanting just $1, 000, then would they start turning customers away. "Of course not, " she said. But if I wanted to withdraw the money from my account, I would have to call ahead and wait a day or two for them to get it in. This makes no sense! I wonder what would happen if I came in and wanted to close my account and take out all of my cash?

Ever since I took a loan out with Wells Fargo I have been getting these harassing phone calls that start at 8:15 in the morning and continue til 9:30 in the evening. This goes on 7 days a week and on Holidays! I have spoken to them and every month when I tell them when I have mailed each payment and they tell me that they will make a note of it in their system, then the very next day I get another phone call from a different person and when I tell them the persons' name and extension that I spoke with the previous day they tell me "it doesn't really matter because they are on an automated system so they can't control who to call and who not to call". Then when I have a current account with them I still get a phone call from them asking me if I would like to refinance my loan with them. I have a home daycare center and I have told them that if this continues they are going to cause me to file for bankruptcy because I can't be answering phone calls every few minutes of every day when I need to be focusing my attention on the children! I have already tried changing my phone number, but somehow they got the new number and started their harassing phone calls all over again.

Nana,
Oklahoma City

Wells Fargo Collections, as an agent of Raymour and Flanigan, makes abusive and harassing phone calls. They call at dinner, on Sundays, and insist on debriefing you, regardless of your credit or payment status. I asked to speak to a supervisor and was advised there was none available. Then, when I got one, Craig, he was obnoxious and abusive. He intimated I was responsible for the abusive phone calls, in spite of the fact that I had already paid. I am tempted, since I own my home and don't need credit, to default on my loan just to anger them.

Do not buy from Raymour and Flanigan because of their bank Wells Fargo!

We are complaining horrific mortgage LENDER PLACED INSURANCE PREMIUM RIP OFF by American Servicing Company, American Security Insurance company, & Assurant Specialty Property. (American Servicing Company is A WELLS FARGO)

1.Exorbitant 800 – 900% Lender placed insurance premium without any notice. We provided Home owner’s insurance policy covering from Aug 2006, so there was about 1 month and 2 weeks of lapse which they claimed they notified us to cover from June 2006 which we never received and we demanded them to provide the proof of such notice but they failed to provide.
2.Excessive 800 - 900% gauging – if it is not illegal, it is willful exploitation. For mere 1 month 2 weeks short lapse, they charged insurance premium whopping $1568.52 ($1078 + $490.90), prorated abut $8000 yearly for DWELLING ONLY without any liabilities for COVERAGE AMOUNT $750, 000 while comparable industry average Dwelling only premium for that coverage is about $1200 YEAR.
3.Unilateral lender placement charge –BETRAYAL OF CUSTOMER’S TRUST. They unilaterally insured at the highest gauging amount of premium THRU THEIR OWN INSURANCE COMPANY WITHOUT CUSTOMER’S CONSENT. They betrayed customer’s trust to profiting themselves, which should be breach of fiduciary duty. This self-dealing insurance premium rip off is directly hurting consumer and should be stopped. When we complained, ASC replied they sent notice to us on July 17, 2006 which we never received and we demanded proof of notice they delivered to us but they refused it and failed to prove they gave us notice.
4.Unilateral deduction from Mortgage payment and started to charge late fee. Despite we paid full amount of monthly mortgage payments every month in time without any skip, ASC took the gauging insurance premium away from our mortgage payment unilaterally and did not applied our payments to monthly mortgage payment and started to charge late fee. THIS WILFULL EXPLOITATION IS HURTING CONSUMER AND MUST BE STOPPED. Despite of our complaints in the past a year to correct it, they are keep charging late fee and harassing to foreclose. THIS MUST BE STOPPED. PLEASE HELP TO PROTECT THE CONSUMERS. THIS IS WILFULL AND DELIBERATE EXPLOITATION BY GAUGING INSURANCE PREMIUM.
5.Retroactive insurance premium charge should be stopped – if not illegal it is wilful exploitation. OUR INSURANCE POLICY COVERAGE DATE WAS AUGUST 2006. ASC'S LENDER PLACEMENT INSURANCE BINDING AND NOTICE DATE WAS OCTOBER 2, 2006. NONTHELESS, ASC CHARGED RETROACTIVELY FROM JUNE 2006
6.ASC confessed it was their error not able to notify to us as ASC audit team discovered later there is no hazard insurance on our mortgage after they purchased the loan from Ohio Savings bank, this facts were confirmed by ASC employees “Miss SHANE, and Miss ALICIA both working in Frederick, MD office.
7.Despite of all above, not only there was no fire on my house during the lapse period but also WE NEVER MAKE ANY ERROR ON OUR SIDE for that short lapse, in fact it was their error as they confessed. Therefore it is very natural to grant courtesy and grace period for that short lapse, but ASC refused which proves that their practices are WILFULL EXPLOITATION, TRAP, AND PREDATORY TO HARM CONSUMER to profit themselves.

We are very very frustrated as they continue to refuse to correct it for the past year and giving us painful ordeal.

Please kindly help us let them stop this kind of ASC/Wells Fargo Bank's willful and exploitative practices as I believe this is their pattern of consumer exploitation not only us but others as well.

Sincerely yours,

Hy & Rosemaire Cho

ASC/A Wells Fargo
Mr Dick Kovokovich CEO
7495 New Horizon Way
Frederick, MD 21703