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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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12:26 am EDT
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Wells Fargo home mortgage

I applied for Home Loan through Wells Fargo. This was for a new property in Bothell, WA. To start with, our case was a little complicated with one of our credit scores coming out as low. Wells Fargo team reviewed the documents and confirmed the loan will get approve. There will be no issues is what I was informed and for a month I kept asking if everything is good. Each time the response was, yes it will be approved and we will close on the date i.e. July 5, 2017. 4 days before the closing, I was informed that the loan will not go through unless I do 35-40% down. I was doing 20% down on the loan. I was left with no options, running around cancelling movers, appliances delivery, services transfer. Sold my investments in stock to get ready for the down payment, so also losing on the opportunity cost.
Builder may charge me for extension.

I need justice and want the story to be in front of public. I should be compensated for any charges on the extension, also for the stress and mental harassment suffered.

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7:40 pm EDT
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Wells Fargo online charge card application process

To whom it may concern:

After submitting my online application for a charge card at your application website (1) I had anticipated a quick approval due to my current fico credit rating of 816 which is considered to be an excellent score. However, I was very surprised and disappointed with the email that you immediately sent me advising that “we need to verify a few pieces of information before we can give you a credit decision.”

And then, just a few minutes later I got a phone call from your las vegas call site [protected]) but I had to call them back and when I did I was immediately redirected to the charge card application section where I waited on hold for another 10 minutes before a “customer service rep” named vanessa (Emp id #1638481) finally answered my call with the long delay being attributed to a “very high call volume.”

I advised vanessa that both my husband mike and I were on speaker phone as he does all of our financial work. During the course of our conversation she asked me for my date of birth, address, zip code and the last 4 numbers of my ssn – even after I had given her my reference number ([protected]) that had been assigned to my application request. She then advised that she had sent my cell phone a mandatory verification text (71186) which I quickly received and then verified with her immediately in hopes that this would end our “fact finding grilling” and be given approval for this charge card.

Instead, vanessa then advised that we would get your final credit card approval decision in the mail next 5-7 business days. At this point my husband mike asked why we could not be advised via email as it would be much quicker, but vanessa was unable to provide us with an answer and after waiting yet another 5 minutes on hold for her to find a supervisor, we hung up in total frustration! Although friendly and polite, we both found it very difficult to understand vanessa’s english, thus making this phone conversation that much more difficult.

Bottom line for me, with an 816 fico credit score I felt that this credit application should’ve been a slam dunk, but instead you have frustrated my husband and I to the point that we are demanding that you cancel my application request as I do not want to work with a company as inflexible as yours has exhibited thus far.

In closing, please provide me with written confirmation that my credit card application is now null and void and has been cancelled.
Thank you again for your stellar customer service!

Sincerely,
Vicki l. Coy

1) application website used: https://creditcards.wf.com/cash-wise-visa-card?product_code=CC&subproduct_code=CW&vendor_code=LS&sub_channel=AFF&siteID=eTkVRCZJoY4-lAsHobK0AOqik7AZJRO4xA

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JillHamalainen
, US
Feb 26, 2018 7:46 am EST
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I can understand their frustration but wonder what all the fuss is about, in otherwords, why get your shorts in a twist over something so trival? This sort of thing is not uncommon these days when identity theft is a real and present danger and since their credit is stellar, surely they have other cards and don't really need an immediate decision on this particular one.

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7:01 pm EDT

Wells Fargo 401k retirement services distribution consulting department

I have spent 6 days chasing the information on the transfer of my 401k Retirement plan over to Wells Fargo Brokerage Account. This is going from one Wells Fargo account to another. I have spent 1.5 hours each day on the phone with them and they have no transparency or tracing numbers of federal wires into my account. They do not know where my money is at in the process. IT IS THE BIGGEST SCAM AND HOAX. THEY ARE SITTING ON MY MONEY AND THEY CAN'T TELL ME WHAT THEY DID WITH IT OR WHERE IT IS. I HAVE TALKED TO AT LEAST TWO REPS EACH DAY THIS IS A JOKE.

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Update by a a
Jun 28, 2017 7:04 pm EDT

wells fargo does not know where my information is or my money

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2:31 pm EDT

Wells Fargo your services period

They have been requested several times to send an updated payoff amt to Amerititle in milton freewatER oregon 3 times in the last 2 days and they are stalling and making excuses. I believe they just want more money added to the payoff amt and that is their way of doing it. IT NEEDS TO BE DONE TODAY JUNE 28 AND RIGHT NOW. I GUESS THEY WANT TO CAUSE MORE UNDUE STRESS AND HARRASSMENT THEN THEY ALREADY HAVE. WENT TO THE BBB

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10:43 am EDT
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Wells Fargo Financial advisor, in maryland

I was with [name removed], a different advisor. He left the company.

[name removed] took over my account. She did NOT call me, contact me to discuss my account.

I called her, each time we spoke she had scripted response. I decided to MOVE all of my money out of Wells Fargo. I did not want to pay her advising fees each quarter. She did NOTHING. I do not want to pay 1% for NOTHING.

I asked that ALL funds be liquidated and transferred to my new account at Vanguard. THREE times I learned that not ALL of my funds were transferred. [name removed] NEVER called to explain, or tell me what to do. I had to PROBLEM solve on my own, with Vanguards help. It appears that after 4 months I believe I have transferred everything out. I would not be surprised if I still had something with you r firm. Your firm is rated one of the WORST companies to do any business with. I was conned, scammed .

I want ALLLL of the fees I paid to Ann Calvert refunded to me A S A P or I will take it up to the federal level. I intend to make sure that I am FULLY refunded for services NOT provided.

PLease refund ALLLLLLLLL fees paid immediately and sent to Vanguard as a transfer from the money market account that was in my name.

Please advise when this happens, and the amount.

Thank you

Jerald Cohen

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Jerald Cohen
, US
Sep 24, 2017 8:31 pm EDT

Here is an update.
Ann Calvert reached out to me asking me to REMOVE the complaint. After some discussion, and thinking about it I decided to ADD.
Her supervisors Paul Newman and Lou Sitnik (sp?) both COACHED her and told her how to handle this. Ann Calvert knew what they were doing was
wrong and did not stand up or speak out. They were ACTUALLY present in the room at least on one occassion when I phoned. Probably other times too. My last phone conversation she encouraged me to direct the blame squarely on the CEO David Kowach. How could he be aware of all the small in appropriate behaviors that happen? Did he sanction this type of behavior strongly discouraging people from leaving Wells Fargo? By using stalling delaying tactics to prevent my instructions from being followed? Wells Fargo is a SCAM, they should be SHUT down. I have never spoken to such double speaking, conniving people in my life. SHAME on Lou Sitnik and Paul Newman It took me several weeks to get all my money out . I encourage you all to LEAVE Wells Fargo, fight them to pay you back all the fees you have paid. Ann Calvert offered to pay me back some, BUT it was not enough to make me feel better. Never got paid. Still waiting. Still SCAM artists.

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9:39 am EDT
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Wells Fargo blocking my investment account without explanation.

I am writing with reference to my account # [protected]. I am doing so in conjunction with my friend of 35 years and financial advisor, Dennis Monthei,
to whom I’ve given durable power of attorney.

Following a recent meeting with David Hester, the manager of the Farmington Hills Mi WF office, a freeze was levied against my account. The implied reason
for this block was because Mr Monthei and I had inquired about holding my account jointly. After hearing why this was a bad idea we dropped the subject.
In lieu of this Mr Hester suggested placing Mr Monthei as beneficiary (TOD). We neither asked for nor pursued either of the above 2 subjects. A couple days later we
received written notice my account was frozen. Mr Hester implied it was because we had discussed joint ownership and senior WF officials in St Louis had
placed the block. Mr Hester could not or would not explain more thoroughly except to indicate we had raised ‘a red flag’ by initiating the above conversation.
We have received nothing from said St Louis officials nor any WF employee explaining this block on my account.

Remarkably, Mr Hester never mentioned that our durable POA which WF recorded last year prohibited joint ownership unless specifically stated. Under
acknowledgement of duties of Attorney in Fact it states:

#5. “Unless provided in the DPOA or judicial order I, while acting as attorney in fact, will not create
an account or other asset in joint tenancy between Warren Barry Brown and me”

Mr Monthei and I went to Mr Hester’s office Monday, 6-19 to seek an explanation. We did so at the direction of Janice Laws in your complaint department.
Mr Hester would not see us together. He demanded that I talk to him alone which I refused. My hearing is bad and Mr Monthei can usually explain matters when I falter. I found Mr Hester’s insistence unexplainable in that I’ve given Mr Monthei POA and sometimes I can be confused by new people. We left. Again, we had no explanation for my blocked account. Mr Hester has proven to be uncooperative, uncommunicative and dishonest!

I suspect Mr Hester questions my ability to make financial decisions and even my overall competency even though he has only met me once in a group of four (30 minutes)
when I spoke very little. He also may have called me on the phone but my hearing is very bad and such conversations with strangers are hard to follow. My memory is not what it used to be so I depend on Mr Monthei. I’ve recovered considerably with my new medication and in April 2017 probate
court judge Terrance Keith ruled I was competent after receiving written reports from 2 court appointed attorneys and my physician.

In conclusion I wish to have these questions answered:
Who placed a block on my account?
Why was this block placed?
What must I do to have unfettered access to my account?

Please direct all responses to Dennis Monthei ([protected]@yahoo.com) [protected] as I’ve given him DPOA.

Sincerely,

Warren Barry Brown

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2:40 pm EDT
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Wells Fargo small business banking

To whom it may concern;

Early 2006 - 09', Denver, Colorado - DownTown / Main Branch;

I owned a company, (Fusion Global Partners, LLC ) coffee shop, approached and open a small business account with Wells Fargo. Starting with one coffee shop and voiced plans to open multiple units - up to six at a future point in time.

Subsequently at the time of the first account being opened Wells Fargo opened multiple accounts for multiple locations without permission or consent. My main account was debited for these account and when I tried to correct was treated with runaround and disrespect.

Along with this I was provided a Point of Sales, (POS) unit and instructed due to my accounts being at Wells Fargo I had to use these POS units only. Which was nearly 4 time the market rate at that time. This was not true and again only one unit was returned and the second unit was at my cost and never used.

This business ended in near bankruptcy due to multiple reasons including the challenges and treatment from Wells Fargo.

Since this time I have moved and working out of the country, during this last visit back it was brought to my attention of the past illegal accounts and operations of Well Fargo, therefore I am writing to state my intentions to pursue in more details the illegal activity on my previous account and the contributions / treatment from Wells Fargo that contributed to the hardship and the closer of this business.

I want to know to whom / what department and what process to follow for taking this case to the next level.

Regards,

Douglas Cisneros
Email; douglas.[protected]@ingresspartners.com
Phone; [protected]

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9:09 pm EDT

Wells Fargo executive office member bryan foley

I have contacted Wells Fargo several times to resolve the same issue that haunts me every time I make a payment. Bryan, on a recorded line today, informed me that if I pulled my funds from the bank and went to another bank that Wells Fargo wouldn't miss me. He was talking at me rudely and when i started talking back equally he started saying "i don't have to listen to that" well I do not either. I had to go through all of this before and spoke to a guy who said he was at the "high dollar desk " . He gave me his personal contact information and told me that if I ever had this problem again to contact him directly. I lost his information unfortunately during my move back to Georgia. I've requested several times to speak with him. I know that there's a record of whom I've spoken with so I should be able to locate him again. I'm unable to do so with Adam Getnan or Bryan Foley. They pass me back and forth. I'm going to keep emailing corporate officials and doing whatever it takes to get I touch with the high dollar desk even if that's camp in the corporate office. I refuse to be treated as I have. Please help me get this issue resolved so that I can continue to bank with Wells Fargo.

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9:10 pm EDT

Wells Fargo incompetent banker and branch manager unable to transfer existing accounts onto trust account

Today, June 17th, 2017, My husband and I visited the Wells Fargo branch -- which is located on 27440 Hawthorne Blvd. Rolling Hills Estates, CA. -- to transfer our existing savings and checking accounts into a Family Trust Account. It was 12:26 p.m. and we were introduced to Mathew P. Songloke, ID#1600229. Mathew was clearly unaware of the whole process because he immediately called the Wells Fargo support team on the phone to assist him with the process. From 12:26 p.m. until 2:16 p.m. Mathew struggled with the process and constantly dismissed our comments regarding how and why the transfer might proceed more productively. After making 4 calls to the Wells Fargo support team, he was still unable to even put the Trust name in the computerized screen because he claimed that there was not even space in the screen box. As our frustration grew, at 2:16 p.m., finally the branch manager, Lawrence Abrams Jr., ID# 1180549 came to Mathew's aid. Unfortunately, Mr. Abrams not only failed to help Mathew with the process, but he also kept making excuses regarding why the glitch in the system prohibited Mathew from properly helping us. The glitch was due to the fact that Mathew had skipped a page that required our signature and therefore, he was no longer able to proceed! After 2 and a half hours, the branch manager suggested that since the application can not be done electronically, it should instead be done manually. They added that they are not allowed to do so, but since the support team has instructed them to do that at this point, it is okay now. Our efforts to cancel the whole thing and just return to our previous way of maintaining our accounts, failed because they said since some part of the application is now in the system, we can't go back! Lawrence Abrams Jr. and Mathew P. Songloke obviously did not know how to do their respective jobs. What made matters worse, was that neither one of them knew proper customer care and conflict resolution. They offered no apologies, they took no responsibilities, and they demonstrated that customer satisfaction was not significant to them or the bank they represented. Upon our extreme dissatisfaction and disappointment, Mr. Abrams indulged my request for filing a complaint, by throwing a "feedback matters" card at my direction.
We left the bank at 3:15 enraged, frustrated, and unable to complete the transfer as we were supposed to. 3 hours wasted!

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4:45 pm EDT
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Wells Fargo interest charges on my loan

In August of 2015 I purchased carpet at Carpetland in Lynchburg, VA. Account # is [protected]. The salesman told me that all I needed to do was to meet the minimum payment each month and as long as I did not miss a payment I would be charged zero interest.

That turned out to be true for a while. I set it up for auto payments to be made from my Wells Fargo bank account and no interest was charged. Then, in Nov of 2016 Wells Fargo slapped a $963.00 interest charge on top of my remaining bill of $1, 403.62.

I was not aware of this until May of 2017 when my wife opened a piece of mail showing the interest charges. Since Nov of 2016 I had been continuing the faithful payments but each month afterwards I was being charged interest rates at an APR of 28.24%.

Once I learned about this I went to Carpetland and spoke to the manager there. He apologized to me for the miscommunication by his salesmen. He told me that they had issues with that. He said that he would call Wells Fargo within the next day or two and do his best to get this resolved for me.

After a week of not hearing from the Carpetland manager I called him back. He apologized for the delay, saying he had left a voice message with Wells Fargo and was waiting to hear back from them. I called the Carpetland manager again after that and said that he still hadn't gotten it resolved.

Today (June 16, 2017) I dropped by my local Wells Fargo bank and spoke to Marshall Nishimura about my situation. He called the Wells Fargo Financial National Bank. He relayed a message from them to me, explaining that they were not planning to take any action and that I needed to get Carpetland to agree to pay the interest charges since it was their mistake.

All I am asking for is a fair shake from a loyal customer. Someone who has a very good credit rating and strives to pay the bills that I owe when I am aware that I owe them. Had I been aware that the $963.10 interest was coming I would have gladly paid the remaining balance of $1, 403.62 prior to the November deadline. I honestly wasn't aware of it.

Is there someone I can talk to in order to make this right? I have continued the monthly payments of $103.43 every month this year. With these additional payments of $620.58 my balance if interest is not included is now down to $783.04. I will gladly pay that off immediately to get this behind me.

Thanks for your help.

Shaun Skow
[protected]@yahoo.com

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8:09 pm EDT

Wells Fargo jeff sanford kodiak branch

He was rolling his while I was speaking and then threw my out of the bank
I have never see such a pathetic excuse for a professional

I have had banking relations with Wells Fargo for 20 years

Quote from Jeff Sanford

Who do you think you are coming in here acting like you own the place

He Should be immediately fired
Also his branch manager has done nothing 6 phone calls and nothing

What kind of small town unprofessional bank are you running

All accounts are closed

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5:01 pm EDT
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Wells Fargo wrong deposit was made in the wrong account

Today 06/15/2017 at 4:15 pm I went to Wellsfargo on 1050 Palm Coast Pkwy SW in Palm Coast Fl, 32137. And was attend by De'shawn thur drive thur. I wanted to make a money deposit to my personal checking account. When i send him my personal debit card and personal information on the deposit slip. And he made the deposit in my business account. I went back to the branch and was told they couldn't do anything to help me due to the Banker De'shawn had left and wasn't on duty no more and if an hour pass there was nothing they could do. I think it ridiculous that I have to share information with my business partner about a mistake that was done by a banker.

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10:18 am EDT

Wells Fargo wells fargo private student loan

I use Bill Pay through my Wells Fargo account and pay my private student loan and also a Wells Fargo credit card. In April I accidentally double paid my credit card instead of my student loan. When I realized what had been done and explained to a supervisor through the student loan he had said that I could just pay both my April and May in May. We both agreed and they said they would pull $593.83 from my personal Wells Fargo account. On May 24 they pulled $593.83 and informed me that everything was good. On June 4th I received that I was over my limit to my Wells Fargo credit card by $223 (which is what I had double paid to them in April 20, and had been processed through then). When I called to see what had happened they said that the payment a month and a half later had been reversed. They then informed me that the private education loan at Wells Fargo had pulled it from them. I NEVER gave permission for this and never knew this could be possible (and remember I had already paid this). When the education loan department spoke to me on June 4th they said they saw and was sorry for the mistake and that I had actually overpaid $370, I requested for this to be put back into my account bc now I was in a bind with the credit card. They said they would in 5-7 days. Yesterday June 9, I received $195 when I called the education student loan they said well they only owed me $195 and they kept the rest and could never tell me why. I was informed that I would speak to a supervisor and one couldn't talk to me and I was promised one would call me by the end of the day, which never occurred. When I called today It said I still owed them my next payment of $300ish, I don't understand how any of this is possible. I have paid $816 in 2 months and y'all are still informing me that either you owe me money or I owe you. I want me $223 back that YOU took from me unknowingly. I have been a loyal customer to you guys for 10 years and have NEVER experienced the trouble that I have been the last 2 month. I have always paid and even if I was going to be a day late I would call and was informed I would never experience backlash from it bc they could see I always paid and called if I needed a few extra days. Now apparently nothing is getting documented of the conversations (it says it is recorded) and I have proof of all the money they keep taking. If this doesn't get settled soon I will be contacting my lawyer plus many others! I am not one to get angry but when my money is taken without my consent and I am told it is straight and then I get told multiple different stories and I have clearly paid and always do! I want my money back and his settled!

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9:52 am EDT

Wells Fargo wells fargo won't endorse check

We had wind damage to our roof. We submitted a claim, got two bids, as required, sent in the paperwork and received a check for the damage. We need our roof repaired ASAP. Wells Fargo, being the Mortgage holder, has to endorse the check so that work can begin. After several excrutiatingly long and arduous phone calls with inept "checklist" clerks, we have had to submit adjustor's paperwork from the Insurance Adjustor, send the check back, and still they say it's the wrong paperwork. We sent it in again with the actual contractor's bid showing exactly what work he'll be doing. We were assured that the check would now be endorsed. WRONG. We called again to Wells Fargo and they said it was incomplete because they had to know the exact number of shingles going on the roof. What? They haven't ever seen our roof, so how does this prove relevant to start the work and get it done? Our insurance adjustor is so fed up...he has never had to do such ridiculous things with ANY other bank, and he's at a breaking point. I just received the check and it's in the original UNSIGNED format with the same original stupid paper asking for adjustor's worksheet again. I cannot say enough bad things about the idiots they have at Wells Fargo. Both my husband and I have Bachelor's degrees and are professionals. These clerks and managers at Wells Fargo are completely inadequate to deal with professionals. We've been with Wells Fargo now for 12 years and I wish I had never met any of them. I have no idea how to get them to sign this check before our roof gets so bad they'll have a much bigger claim for leakage.

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Update by DJEandKRE
Jun 09, 2017 9:54 am EDT

Also, whenever I call their property loss department and try to transfer to a person, they hang up!

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1:13 pm EDT

Wells Fargo customer service/ employees

This branch used to be a good place, then things went all to hell about a year ago. The bankers are rude and mean, the manager of the tellers is the worst ever. She has no manners and her attitude sucks. She treats you as if you are begging there not managing your funds. She even yelled at us. It is a shame to see how terrible this place has become. I moved all my money to my credit union. No more of their abuse!
Here is the issue with the terrible customer service as whole for Wells Fargo: The branch managers stay too long in the same place, they cozy up with the district manger and choose employees who are their buddies and their pawns, and then their personal agenda and views are reflected at the branch and then the branch becomes a swamp. The managers have their pawns to cover up for them and the district manager covering up for them, and in return they cover up for their buddies of the employees and chase off the ones who don't fall in line.
Wake up Wells Fargo!

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3:40 am EDT

Wells Fargo holding deposit in order to charge overdraft fees

I made cash deposit of $400.00 on 5/31 and then incurred 4 overdraft fees later in the day.
Had my deposit cleared immediately(which it should have because it was cash at the main branch) my account wouldn't have been overdrawn.
I check my account 24 hours later and that deposit STILL hasn't posted and I incur ANOTHER 4 Overdraft fees for the same items as the previous day.

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3:19 am EDT

Wells Fargo holding my mobile deposits that are normal for me

I have been making mobile deposits (more than 6 months) into my business account of checks from a company I have worked for years - and now suddenly WF decided to put a restriction on my deposits. Normally, I receive a message that the funds will clear on such and such a date. This time there was no message, and no reason given why the funds were not available.
I called the local branch to fidn out why and even they did not understand it. They said to see what happens in the morning, and if my funds are not there yet to call them back and ask them to manually make them available.

This is pretty ridiculous. I have been banking with WF for years, and I have received checks from the same company for years. This is my Business! I would never treat a client that way.

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6:45 pm EDT

Wells Fargo visa credit card

Sandra l caro
21 parmelee avenue. New have ct. 06511
Cell phone: [protected]

Mr. Nathan miller
[protected]@crunchct.com
Crunch fitness stratford
1100 barnum ave, stratford, ct 06614
[protected]
Cc: ms. Melisa devito
[protected]@cruchct.com
Cc: sabrina santa maria (Claims assistance center) credit card claims.

New haven, ct. May 31, 2017

Dear mr. Miller and ms. Devito,

This letter is to demand full reimbursement of fees that your center has charged to my visa credit card since june 03, 2016. The total I believe is $296.12. I am not sure when your charges started as the credit card has not provided statements before june 2016 yet.

I am demanding the return of this money as I personally did not enroll in crunch fitness center. Instead, I received a gift of $120 from dr. Chelsea harry, my friend. She took me to the center on february 2016 and gave the 6 months gift to come to a zumba class that we both like, loren’s class. I accepted as I was not able to take loren’s classes at jcc gym, a gym I have been member for more than 15 years since I came to this country. I was not able to have her classes because my university teaching classes conflicted with jcc zumba schedule.

The day when dr. Harry took me to the center, I was asked for my id and my credit card. They said it was a mere formality so I did not see anything wrong with it. I signed a paper of what I understood was a declaration about my health. I did not and never have signed any authorization to charge my credit card for membership. I was informed that if I wanted to continue after the six months I shall inform the center. I called the center in july and told them I did not want to continue working out there as I was able to come back to my classes at jcc. I also went to the crunch fitness in orange and told them I was not coming back. A front desk employee entered the information I gave her in the computer and told me it was done.

I have been very busy and did not think I had to reconfirm any of the affirmative steps that I had already taken. I moved three times from my original home, traveled to colombia to take care of my sick father, taken care of my sister here in usa, taught in the university and bought a house. I had a lot on my plate. I was not looking closely at any single item of my credit care statement and as explained above, thought the matter was resolved.

When I first learned of this problem on may 24th, I was surprised that crunch was continuing to make monthly charges after my cancelation. I then contacted my credit card as I found out that crunch center had charged me $21.22 monthly since june 2016 and on april 2017 charged me $62.7. I called my credit card on may 24th to dispute those charges and cancel any further charges, the credit card said I was not allowed to cancel or dispute these charges. That only the crunch fitness was allowed to cancel those charges. During that phone call, the crunch fitness agreed to cancel from that date on. However, I am disputing the charges from june 2016 to the cancellation date of may 2017 since I never authorized those charges. Also, I did not use the facilities since I was firmly convinced that I was not a member since I had not authorized any payments.

I would never imagen a gym would treat a customer so badly and steal money from someone that loves to the community and loves to work out. I am very disappointed in your business.

I look forward to hearing from you as soon as possible to resolve this problem. If I do not hear from you within 3 days I will file complaints with the appropriate consumer agencies and consider my legal alternatives. I may be contacted at the above address and phone number.

Sincerely,

Sandra l. Caro

Cc: consumer financial protection bureau (Cfpb)
Connecticut department of consumer protection
Better business bureau.

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5:54 pm EDT

Wells Fargo auto loan

So my wife's truck gets wrote off. The insurance is covering most of the loan, but we will have $2800 balance left on the loan. Wells Fargo will do nothing to help us and says we have to pay off the loan at $400 a month until it's paid off. They will not lower our monthly payment nor put a freeze on the interest or anything, basically it's sorry about your luck. So now we can't afford a second car until 7 months is up. This in unbelievable that a company has no empathy for a customer that was just through a traumatic experience and has the only vehicle they had wrote off. So upset that this company will not go the extra mile to help us.

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7:41 am EDT
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Wells Fargo deceptive mortgage practices

To whom it may concern,

I asked for a quote for a 15-year home mortgage from Wells Fargo in Raleigh/Chapel Hill North Carolina in April. The person in charge was Nolan Link. The rate quoted was 3.25%, with zero points, and 90 day lock. I had another quote for 3.125% from Bank of America, but since I had my checking/savings accounts at WF preferred to keep my banking in one place, so Nolan and I then had a phone conversation where I indicated that I would go with Wells Fargo if he could match another quote for 3.125%. He said he could do this and sent me an updated quote with the new rate, which I initially agreed to.

However, I didn’t notice until later that he had actually changed the agreement in two additional ways without telling me: I first noticed that Nolan added .5 points to the agreement (worth about $2, 000), which he later agreed to remove after I confronted him about it. But not only that, I then noticed that he reduced the lock period to 45 days instead of the original 90, and he later asked for nearly $2, 000 in additional fees to extend the lock date back to the original 90 days. Neither of these modifications were discussed explicitly with or agreed to by me, and both were clearly ways to add additional fees not in the original quote/agreement.

Given both these issues I decided terminated the process with Wells Fargo and instead will now go with a more transparent lender. Both attempts to change the agreement without my knowledge and extract extra fees from me were deceptive and unethical, and it was only because I had multiple quotes and was paying close attention to the details that I noticed this. My guess is other borrowers would not notice fees getting surreptitiously slipped in like this. I have now alerted my realtor to let his clients know Wells Fargo is not a trustworthy lender in this area.

William Maddux

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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