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4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
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Wells Fargo reviews & complaints 1753

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8:29 pm EDT

Wells Fargo deleting transactions

To whom it may concern:

I have been a customer of Wells Fargo for only 2 years and within those 2 years I have experienced some unsatisfied moments in trying to deal with certain situations and time framing etc. But I must say that this has to be the most disappointing moment in having to deal with Wells Fargo.

Last month att charged my checking account 3 times. Out of the 3 times only 1 was approved by me, the other 2 was not. Welsl refunded me the funds for the 2 that was not authorized and just that process took forever and on top of that Wells Fargo credited my account 6 times.

Time passed and when I receive my bill from att it shows that my account was past due and when I call they say the transaction never went thru which I found odd because Wells Fargo never credited my account for that 1 authorized charge. When I decide to call Wells Fargo the young man that answered the phone sounded so annoyed and kept saying he was going to transfer me another department. He kept saying I did not understand what he was saying and that the funds was never taken out of my account. I'm the type of person to constantly be checking my account 3-4 times because Wells Fargo has the bad habit of always declining charges after a transaction has been made... and I never saw those funds be put back into my account.. the young man kept insisting that I was wrong and kept saying that they funds were never released.. the worse part of all is that Wells Fargo DELETED the transactions from my account of when att charged my account 3 times so I had no way of being able to prove anything, show anything, I was so upset and so frustrated and he kept insisting with an attitude that I needed to speak to claims department. so I said fine, transfer me. I was on hold for 10, minutes when I decided to hang up. But I was so upset that my husband and I had to make her another payment to att when we never even had the funds refunded back to us. So today I decide to call back again and I explained to the young girl the situation and I asked her to just transfer me to claims department but she was so sweet and said she would do everything to help out. So she started looking and she told me the same thing that the funds were never takes out my account and that I should pay the amount owed to att. I told her that it couldn't be. To tell me exactly where I spent the money that was never taken out . And she put me on a brief hold which was five minutes and when she gets back on the line she apologizes and tells me that Wells Fargo made a mistake and did not refund the full amount and in that moment I realized that if I didn't keep fighting and insisting I would've lost almost $200 which to Wells Fargo is nothing, but to me it's almost half of my pay check and that upset me so much that I don't even want to be part of Wells Fargo. It took 2 phone calls with a rude man and sweet young lady to be able to solve my issue. No one should ever have to go through that. My money is supposed to be safe in my account and now I feel like I can't even trust you guys. It's so upsetting to even know that Wells Fargo deleted transactions from my account. Isn't that in invasion? Isn't that illegal? Well it is and I'm looking into hiring a lawyer because it is incredible and disturbing how this bank works.

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3:06 pm EDT
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Wells Fargo wells fargo appears indifferent to its checking customers.

Had my account and my wife had separate account. Our accounts are separate to reflect our different income sources and expenses.
Once every couple of months my wife would run short and I would deposit $100-200. New rules to prevent fraud, money laundering (insert any reason) have stopped this customer service. Though I had over $12, 000 dollars in my account I could not deposit into my wife's account number unless I purchased a cashier check, personal check, or changed our accounts. The Banker in the Tucson Main branch at 150 N. Stone was totally indifferent even as I closed out my account, withdrawing my cash. She appeared rather gleeful as she explained that all large banks will be doing this. I had been with this bank off and on since it was 1st Interstate. I guess it will be a credit union for me.

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4:33 pm EDT

Wells Fargo re: check refund

I have a Wells Fargo Auto Loan. It was agreed upon that I would skip 1 month to get back on a 1:1 relationship of payments to months. I believed that no withdraw would take place on my checking account on such date because of the agreed upon skip date. To my alarm, a checking withdraw was made on the aforementioned date, even though there was an agreement to skip. So, I had an instant overdraft. I had to scramble to pay-off my bank. I was told by Wells Fargo that the check would be sent in 2 days. It has been 2 weeks past and I have not received my check. In between, again I had to scramble for food and medicine in addition to ways to make other payments. It may seem minor that all that was done was the withdraw of my checking account. However, this process has put me in an ordeal. I am totally disgusted in the manner that Wells Fargo handled this situation!

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2:35 pm EDT

Wells Fargo incompetent underwriting team

I have been processing a loan application with Wells Fargo for a while now and just received notice that underwriting declined my loan because of a missed payment in my credit of $8.29. I was out of the country and this card doesn't offer auto debit. It was an honest mistake for which I presented evidence of not being in the US and having paid in full. I already have my home mortgage with this bank where they can see a payment has never been missed. Absolutely ridiculous! I was already evaluated for my home, are you kidding me? I am beyond upset. No wonder its so damn hard to get anywhere with so many barriers. This has been so unpleasant...I will be refinancing my home.

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6:03 am EDT

Wells Fargo customer service/ employees

I am a former employee of this company but I am also a customer, during my time with the company I had dealt with a lot. I entered my employment hoping for the best despite its reputation but I had to learn the hard way the toxic work culture is beyond real. Long time employees have been taught to push illegal practices and pressures those who arrive to the company to do so as well. There are very few employees who do the right thing and if they refuse to partake in these practices they find a way to fire you. I have witnessed very poor customer service when employed by my own managers towards guests and also being a customer myself. Due to poor leaders within the company lots of mistakes are made and nobody will own up to their mistakes. Instead they will instigate you as a customer and find a way to close your accounts. My husband is currently employeed with the company (seeking to leave) as he is currently not only facing discrimination as an employee but as a customer as well. The tellers refused to take his deposit we both tried to make on his day off nobody wanted to assist him he called corporated and complained and we left. He went to work the following day and had been questioned why he had reported this incident (as a customer) and was attempted to get written up for an incident that occurred on his day off while being a customer and NOT an employee. Because he reported this the company found him as a threat and tried to fire him but had no grounds to do so. Goes to as an employee or customer if you create the slightest bit of a problem they will do what they can to silence you.

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12:43 pm EDT

Wells Fargo re: banking - auto loan

Hi - I am set-up to have a monthly withdraw from my primary bank to Wells Fargo on the 17th of each month. I have been in this loan for almost 2 years. I noticed that I was 1 month ahead of payments. So, I called and asked for my next payment to be skipped. A representative of your named Rueben told me that this would be arranged. So, I did not leave a few hundred dollars in my primary account. On June 18, 2018, I noticed that the payment was not skipped. This resulted in an overdraft with my primary bank. I sent a new check of my own to the primary bank to cover the overdraft which was caused by your withdraw. I was told by Wells Fargo on June 18, 2018 that I would be receiving my refund for the non-skipped auto payment in a few days. Here it is 8 days later and I have not received my refund. In addition, the overdraft on your part created an issue with my primary bank. They will not settle the overdraft until I deposit the refund on your part that was promise more than 1 week ago. I was intending to use this refund to buy food, medicine and pay bills. All of this has been put on hold. I view it as very careless in the entire manner in which your company handled this situation. Needless to say, I am very disappointed!

Thank you.

Terry

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5:21 am EDT

Wells Fargo banking

A loyal customer of Wells Fargo for 10 years, they closed my nearest branch and pulled the ATM, leaving a 50 mile round trip to ATM. When asked about waiving fees for closing my branch, they refunded me $40.00. Out of hundreds of dollars in fees this last year, I get 40 bucks. No help, no solutions. There are no fee free ATMS in 30 miles. I had to open a new checking account in another bank just so I can access my money. Trying to get money sent from WF to another bank takes about a week. So WF ties up my money, wont put ATMs anywhere but the Villages, charges me fees more than 10% my salary, but the real kicker was simply asking them to let a very important payment through, there is nothing they can do. It seems to be WFs new mantra. It is all I hear when I call.

I also have a $300.00 WF secured credit card, which I have had for over 4 years, I was told when I signed up for the card that my $300 deposit would be returned when my credit risk was deemed acceptable, that was 4 years ago, my credit score is high, I'm buying a house and yet I have not seen my $300. Can someone please let WF know I work hard for my money, and that it isnt theirs.

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12:51 pm EDT
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Wells Fargo change of address

I have a small account with Bonwell Financial Advisors in Charleston, WV. I recently moved and sent a change of address signed and in writing to them. Your policies put my information at risk. I was told my mailing address had to be verified with a phone call. This was after the phone and email, and residence address was confirmed online. Then I get a call from a number and person I do not know wanting personal information plus SS numbers. You put my information at risk. I am sure you do not care to lose my account but your policy and personnel make a decision to switch easier. I did not have a supervisor call me like I asked for frim the representative with an attitude. The choice I had was to comply or continue to have mail forwarded by the Post Office.

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9:31 am EDT
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Wells Fargo merchant service fail to process nightly batches

I have reached out to customers service multiple times to no avail. I will not stop until I get a favorable resolution to this problem. My business account was accessed three overdraft fees due to "glitch " in the merchant service batch closeouts. I called and was assured that the situation was an isolated issue and there was nothing to worry about. The same situation happened the very next week the same day, I called again only to be told that they did not know why the issue was happening and that they could not reverse the overdraft fees until the tech support team investigated the issue and a resolution was met. Needless to say I have had to call daily for three weeks only to be promised call backs that have not happen and no clear explanation as to why this was going on. I have not been able to pay my employees as my payroll account has been suspended due to the growing negative overdraft fees in my account. It's clear that Wells Fargo does not care about my as a customer nor does my business matter anything to them, which all is fine I can establish other banking relationships but I would like someone to at least call me and address this situation seeing as how I have been a customers since I was in high school.

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6:54 pm EDT

Wells Fargo manager & teller customer service

On 6/7/18 I went to the wells Fargo branch located at 5625 Woodruff Ave Lakewood Ca I went in to cash & deposit part a personal wells fargo check for $8200 the check was from my sister she banks with wells fargo I bank with wells fargo so I didn't think there would be a problem but the teller named Maria told me the check needs to be verified so another young lady came got the check & my I.D. then asked for a 2nd form of I.D. so I gave her my wells Fargo atm card she said to me "oh you bank with us & the check is a wells fargo check what's the problem" I had no clue so she talked to Maria the teller who insisted it needed to be verified they attempted to call my sister she didn't answer so the young lady gave the check back to Maria who then went to Val Lopez the manager they huddled up then told me they needed to check something out at this time my sister called me to ask what was happening at the bank I told the manager my sister was returning their call I was told they would call here right back & they did Val Lopez had my sister verify her account info, the amount on the check which it was made out to blah blah blah & in the end they decided not to cash the check because my sister did not have her checkbook & did not know the check number now I want to know is this a wells fargo's standard operating procedure or some local small minded racist BS because I'm actually offended by this & feel like I was racially profiled by these employees because I'm a big brown guy with a beard & you know we all commit crimes right oh & it's not like my account is new either I'd like someone to follow up on this PLEASE!

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7:14 pm EDT
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Wells Fargo personal loan

Hi,

I was supposed to get a call fro a loan (3k) to cover some medial bills and nobody called me
Then, I called and told me that declined, without any explanations / reasons.

I know yes I know that s discrimination smell..

Closing all my accounts and spraying the words with my friends about how some banker do their job with some discrimination

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8:34 pm EDT
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Wells Fargo mortgage and credit reporting

This is the letter I sent to them on 5/28 and 6/4/2018

payments were made consecutely in the amount of $1800, consecutively with the last payment being made on December 2017. I was informed by my bank (APGFCU) that Wells Fargo denied my payment for January 2018 due to the fact that the Loan Number and Payee was no longer valid. I contacted Wells Fargo to find that they had changed my account number and that ASC was no longer handling my account. I then ran my credit report to find that ASC had not reported a payment on this account since May of 2016. Therefore, they reported missing 7 months in 2016, 12 months in 2017 in the amount of $1800.00 each. That totals $34, 200.00 of unreported payments. My payment amount was $1764.00, so an additional amount of $36/month was paid as well. I was late a total of 4 times in that period and I mailed an additional $72.72 each time. Now I do owe Jan-June of 2018 payment totaling $10, 597.68.
I had to do reconcilliation of there accounts for them and have not had any further communication from them. They are threating to forclosure on an account that is not Further investigation into my credit, I found that Wells Fargo had three accounts open for me when I only had two accounts. These payments are deducted from my checking account automatically and Wells Fargo never called me to follow up on this large descrepancy. My credit score has been affected by this once again...

Of course, this is not the first time ASC has done this to me. In 2013 they put my funds in a unapplied account and reported that payments were not made. I had to hire a lawyer, paid $26832.00 plus my $10873.00 that was held in unapplied. They forwarded me a check for $5873.00 and kept the rest. This is the most mind boggling thing that this company representing Wells Fargo can get away with these actions.

I have reported this to the credit bureau and filed a descrpancy report through Credit Karma. I have since been contacted from Wells Fargo that I am entittled to some repayment because of a Class A Lawsuit and that they are trying to make it right. I was also contacted by the Credit Bureau to let me know that One account was closed and that there were additional payments reported on my account now.

After calling your office I was told that they had no contact information for me?
I have another active GOOD ACCOUNT with your company. This is the most unorganized, disfunctional organization that I have ever encountered.

I have contacted an attorney to speak about this ongoing issue. If this not resolved and taken out of forclosure and compensation made to me for all of my constant stress, credit scores resolved and corrected immediately; I will seek further action. I am also forwarding this to the president of Wells Fargo to inform him of the fraudulent activity that has been going on since 2006 when you first bought my mortgage. Furthermore, I have never made a payment for the exact amount of my mortgage in the last 12year 6months...so I would also like to know where my additional amont of approximately $10920.00 is as well.

Oh, and by the way, the loan amounts and balances are also incorrect. My point of contact is [protected] Paula Johnson

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1:37 pm EDT

Wells Fargo money orders

May 31, 2018. I am not a account holder of your bank and one of the tellers had asked me if i were and i told them that i wasn't and was told that the account holder can put in a complaint and I told her i would and was told i can as a noncustomer.I had went to deposit money into my sons account and was told I needed a money order and that Wells Fargo no longer accepts cash, and the reason being money laundering in the area. Really, we live in a areas where the community where poverty level is high, unemployments is high . I found this to be very ridiculous considering the location. Most people here cannot afford to put money into an account such as elderly and single parents who need to send money to their children/grandchildren or for bills. I think the situation needs to be re-evaluated and the location considered.

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12:39 pm EDT

Wells Fargo customer service

I walk inside the bank & need to be seen, I sign the paper which the first page was all filled, the rep told me to sign on the next page and I did. I waited for 25 minutes and a random person comes In, signs & gets called first then me. This person signed on the 1st page all the way down at the bottom, like literally not on a line or number, he signed where you would find the fine print! I told the rep & because the man sat down and said no he been there, she ignores me and continues with the man! So here I am an hour later and still have not been seen!

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8:57 am EDT

Wells Fargo depositing cash in a account

I tried to deposit cash into a friends account to cover vacation cost and was told wells Fargo no longer accepts cash deposits unless you are the person on the account, however you will accept a check or money order (even though I had all account information). That is the stupidest thing I have ever heard and hope what ever [censored] superior came up with it gets fired. As a 22yr old with a 2 year degree seems like I'm alot smarter than what ever [censored] (who I'm sure has a bachelors degree or two) came up with this because you forgot that you would still have to accept cash in the overnight deposit box which is exactly what I did. And realize the hardest part of outsmarting you was walking back to my truck to drive through the drive through. Have a great day

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Update by Jt Currens
May 29, 2018 8:58 am EDT

Read above

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10:30 am EDT

Wells Fargo account takeover dept

This morning, I learned that my account was taken over by Wells Fargo due to suspicious activity on my account...I completely get this and appreciate it. However, a loop of not well thought out policies have left me without no way to access my own money during one of two 3-day weekends I get each year. At age 60, and a loyal Wells Forgo customer since Wachovia days, I perhaps have 30-or 40 of these holiday weekends remaining in my life, and Wells Fargo has just stolen one of them by a preventable series of incompetent policies. Here is what happened...

Weekends with Wells Fargo...
Yesterday when buying gas, debit card declined, despite have $$$ in bank.
Called number on card from the little wine party I was attending, meeting 20 or so new people and spending an hour on the phone after arriving...classy.
Two charges to my account for Apple Pay cash, not me of course, the WF rep will send me new debit cards, the typical fraud scenario. No problems so far.
Then i tried to log in to my account, user not recognized.
Called again this morning, my account has been "taken over" by Wells Fargo account protection... okay, understandable.

The representative said "You need to provide me the verbal access code that was given to you in a previous call, otherwise there is nothing I can do."
I say there was no access code provided to me, this is my first call on being unable to access my account. The man who handled my debit cards did not provide an access code, we didn't even discuss my inability to access the account.
I speak to the supervisor and we discuss the system whereby a verbal access code is the only way to access an account, and that there is no provision for a circumstance when the access code was not provided by the human on the other end.

The supervisor gives me the account takeover team phone number to get further guidance.
Put on hold...a recording "we are experiencing a high call volume...all representatives are with other customers... press 1 to leave a voicemail or continue to hold...yatta yatta"
After 5 minutes, I hear a connection... a different recording..."we apologize for any inconvenience, we anticipate wait times longer than 5 minutes, your call will be answered in the order it was received, or press 1 to leave a message"...another connection and another message (note I did not press 1)..."operator unavailable, leave a detailed voicemail message" then a different message, "you cannot record a message for account takeover, this Mailbox is full" and then the call ends.
I repeat this loop of dumb 5 or 6 times, and conclude they are all at the pool for the weekend.
So I have no access to my $$$ on a holiday weekend, and no debit cards, and I will end up taking time off work on Tuesday to visit a bank in person right after a 3 day weekend. I do not carry cash, ever. Luckily I have other accounts, but not everyone does.
I understand that fraud is rampant, and I should be angry with the criminals, not the bank...after all this is to protect my account. But it is abundantly clear that it is not customers that banks are protecting, they really could care less about the people, it is their bottom line that they are guarding, no matter how it impacts their patrons. So WF has built this loop of incompetent practice and feigned customer service to placate the patrons with phone reps adept with their scripted robotic empathy, and theatrical concern in the voices of the recordings, while denying me access to my own money---with the obligatory apology for any inconvenience and a smile, of course. Makes stuffing the mattress with cash seem like a viable choice.

I'm not sure what an appropriate resolution is for me, short of recreating a lost weekend. I suppose that fixing a remarkably inconsiderate and stupid policy that can potentially disrupt the lives of their still human customers might be a good start.

Larry Sizemore

Glen Rock PA

Three accounts with Wells Fargo for most of my adult life

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7:09 am EDT
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Wells Fargo help with parents home that I inherited

I inherited my parents home on January 2nd, 2017, when my father died. At this time the mortgage was with Wells Fargo, with a 40 year loan, and 10 k in back taxes. My father had to have his taxes deferred, in order to be able to pay his bill. I spent months sending Wells Fargo paper work for a modification, and they played with it for almost a year.
Then I found out that the loan was zeroed out, and transferred to SLS loan servicing.

SLS has been doing the same thing to me, and now they tell me that they are going to foreclose the property on me. I have sent so much paper work over and over again to both companies.

This house belonged to my parents for 45 years, and I do not want to let it go, but I do not know what I can do. Can someone please help me.

Thanks, Patricia F. Harvey

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Update by Patricia F. Harvey
May 24, 2018 7:15 am EDT

This home is under the name of Frank B. and Shirley F. Davis, 932 Norview Avenue., Norfolk, VA 23513. The loan is currently with SLS, and the loan number is: [protected].

Update by Patricia F. Harvey
May 24, 2018 7:13 am EDT

My loan is under my Dad and Moms name with SLS, Frank B. Davis and Shirley F. Davis. Loan number is # [protected], and I am currently living in this home.

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11:55 am EDT

Wells Fargo service

My name is Dr. Glasgow and a member/customer of our (Wells fargo Bank) for the last 10 years.
Notwithstanding, I visited your Bank Branch #0067476 4 this morning 23th. Instant, 2018. to conduct some transaction, i.e. pay house mortgage in addition to other transaction...
Conversely, I was waited on by Teller AKA "Hidie", I first slide my debit card to commence transaction, "Hidie then requested an ID, and I presented my NC-driver's license.
I then inquire - is this a new policy, "Hidie" responded that she does not know me! And I responded that's understandable, keeping in mind that I always frequent this branch because it supports my convenience...
To that end, my concerns are as follows: Very disturbed with "Hidie" spoke aloud what my transaction entailed, this was done in the presence of banking customers who were waiting to be attended - UNACCEPTABLE!

To that end, "Teller-Supervisor (name unknown) joined in and made some derogative comments which were uncalled for - This individual stated "Verbatim" It could be her mother, she would have to provide an ID to prove that she is the right person associated with this account. Alarmingly, this was done in a manner that aroused the attention of the other banking customers waiting to be attended, this type of behavior exhibited was very embarrassing - UNACCEPTBLE!

Again! Be reminded, I will always complied with the bank's policy of providing an ID when required to do so!

Ultimately, I would recommend some type/kind customer retraining for both individuals; this however, can enhance market sustainability.

Dr. Glasgow

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10:00 am EDT
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Wells Fargo branch manager

The branch manager, Amber Burgess at the Northside office on Hwy 268 in North Wilkesboro NC is extremely rude and ugly towards customers and her tellers. The other day a teller told her she needed some coin from the vault and Amber's reply was "get your own damn coin". I've heard her talk ugly to and about her employees and customers there in the lobby and behind the teller line in front of everyone. It is very rude and disrespectful to everyone. I no longer will do business there because of her. No one dealing with the public and especially someone in management should not be talking like that to anyone or about anyone. I was very put out and will not be back!

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5:48 pm EDT
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Wells Fargo moving funds from an existing retirement plan

Wow, called to move funds out of Wells Fargo. Was told they will be sending us paperwork and then we'll have to get it notarized and then we'll send it back to them and then they'll send our money to us.

No wonder they are the subject of so many lawsuits!

No wonder no one should do business with them.

They were the second company we called - the first one accepted our request over the phone.

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Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

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Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

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Use this comments board to leave complaints and reviews about Wells Fargo. Discuss the issues you have had with Wells Fargo and work with their customer service team to find a resolution.