Wells Fargo
reviews and complaints

I am very frustrated with WELLS FARGO AUTO LOAN DEPARTMENT-- The late fees STARTED BEING CHARGED ON MY ACCOUNT every month-this started over 6 months ago. I wanted to see if this would continue so I paid twice in one month and I was charged a late fee again. I called and of course I was give a bogus excuse about using one skipped payment and the beginning of the year, and also an offer to credit my account for the month I paid twice! Funny since it was a credit for a month that double car payments were paid, nor was I was late! So in reality this is a load of crap and doesn't make sense! This seems to be fraudulent practices; There is a lot of mis-information about fees and charges .

:-/I will tell you a story will try to keep it short.We have lived in our home coming up on 13 years.In Nov 2015 my husband got laid off from the job he has had for 15 years. He was out of work for 17 months.However we diligently made every house payment for 15 months.Thankfully he found a job in month 17 at less pay of course. As soon as we had all need information we went to Wells Fargo and made arrangements to bring our mortgage current. They were great at working with us that time.In August 2018 we were unable to make our mortgage payment of 1200.00. We went to Wells Fargo immediately and entered into a repayment agreement, which raised our payments from 1200.00 to 1500.00 per month.It has been extremely hard for us to make those payment and be able to afford groceries for the next 2 weeks, but we have struggled and scrimped but kept up our end of the repayment agreement, we are getting ready to send the 3rd of 6 1500.00 payments. Which is making it extremely difficult to do Christmas for our 3 boys.But wells Fargo is not following the agreement, they have not credited any of our payment to our mortgage account. They told us that once we make the last 1500.00 payment everything will be credited to our account. Meanwhile we have no idea where the money is at. It also makes our mortage account delinquent which wells Fargo used to justify selling the servicing of our loan to another company that specializes in collecting delinquent accounts. It will also reflect delinquent payments on our credit. Reading the acknowledgment and agreement of the temporary repayment plan we entered into with wells Fargo item number 8 states "When the services, Wells Fargo, accepts and post a payment", it does not say they will hold any payment. We went into one of their offices to try and figure out what is going on but were told the account is closed so they can't give us any information. We feel the actions by Wells Fargo are retaliatory in nature due to the fact we disagreed with the disposition of an insurance check meant for repairs to our home. So as of today our roof is leaking badly in lots of places, part of the ceiling in master bathroom still hanging down from ceiling (seems very dangerous, can't be health for us breathing in insulation floating in air), master bedroom ceiling came through ceiling and fan hanging dangerously above our bed, roof leaking in at least 6 other places, and 1/4 of ceiling in garage leaking as well, our account showing not paid and servicing of our loan sold to company specializing in delinquent account collections.

On 10/19/18, I scheduled a payment through Wells Fargo Bill Pay for Conexis Wage Works for $1, 188.50. This was sent by bill pay on 10/22/18 in the form of a check. This was to pay medical insurance for both my husband and myself for Cobra medical insurance. Through emails with Conexis for continuing medical coverage, Conexis indicated that they had not received the November 2018 premium for $1, 188.50.

On 11/7/18 I contacted Wells Fargo Bill Pay and the person that I spoke with looked up the Conexis payment that was sent on 10/22/18 and was able to tell that the check had not been cashed. Claim [protected] was created. At this point, I thought that the original check would be stopped and reissued to Conexis Wage Works. What happened is that the stop payment was not issued by Wells Fargo until 11/13/18 and the check was reissued on 11/7/18 but to Cox Communications for $1, 188.50. This was done by Wells Fargo Bill Pay in error and not by either myself or my husband.

When I received the email from Wells Fargo Bill Pay on 11/8/18 and saw that the payment for $1, 188.50 was sent to Cox Communications instead of Conexis Wage Works, I called immediately. Claim [protected] was created. I was told by the person on the phone that the check would be reissued to Conexis Wage Works but that I would have to deal with Cox Communciations since it had already been sent electronically. This was not my error but rather Wells Fargo Bill Pay but apparently I was the one that had to resolve Wells Fargo Bill Pay error. The check was reissued to Conexis Wage Works on 11/9/18 for $1, 188.50 and was finally received by Conexis Wage Works on 11/23/18. If the check had not been received by Conexis Wage Works by 11/26/18, I was going to call and pay again as we cannot afford to go without medical insurance.

I called Cox Communications and was told that I needed to provide confirmation of payment as well as a bank statement. I went in to the bank to get confirmation of payment but the banker that provided the confirmation basically said that this was my issue and not Wells Fargo. During one of my many calls to Bill Pay, the person contacted Cox Communications and they were going to work on refunding $1, 188.50 electronically.

I have contacted Cox Communications a minimum of four times and have contacted Wells Fargo a minimum of seven times, including going physically into the branch twice. This does not include the communication with Conexis Wage Works. At one point in time, my account was $3, 565.50 less (check issued on 10/22/18 but not stopped until 11/13/18, check issued to Cox Communication on 11/8/18 and check issued to Conexis Wage Works on 11/8/18).

Please see how many times I have called, gone into the branch and called Cox Communications. This is absolutely ridiculous and I have been made to feel like this was my fault. I was told by a male banker prior to talking to Tyler Lawrence, bill pay supervisor, today that this was my error and that Wells Fargo would not put the money back in my account. Tyler said that he was going to try to locate the voice tapes to see what happened because from what he can see, it appears that I was the one that requested payment to Cox Communications for $1, 188.50. Tyler said that if this was bank error, then Wells Fargo would credit the money back to my account. I would be notified via message on Bill Pay. If the voice tapes cannot be located, I believe that Wells Fargo has an even bigger problem that they need to resolve.

I have spent numerous time and effort on this and it is still not resolved after almost three weeks. I feel that Wells Fargo does not care about my business and we have been long time clients. I also feel that basically you get bankers that read the prepared script and they are all going to help but I am not seeing the results so far. The way that this was handled is not acceptable. This also doesn't discuss what would have happened if we didn't have the funds to cover this situation.

Thanks,

Susan Sedillo
[protected]@gmail.com
[protected]

Im very mad! Ive called wellsfargo about five times this week. I was told my money woulld not be taken out by speedycash and it still gets taken out. And then you guys charge me a over fee of 35 after I said its fraud I don't want the money taken out. I want all my money back and for wells fargo to block the unauthorized transaction for certain this time! Im tired of this happening. I was told you guys could set it up where they cant take money anymore. By someone at wellsfargo. And my money keeps getting taken.

Hi,
I am sending this because I've about had it up to here with your company. I've had a mortgage with you for a long time and made necessary arrangements and you still took my home. I seen this dispute on the news and called in on 8.26 I think it was and spoke to an Amy Dink manager of the executive team is what she said. She took my info and told me resolution date would be around September. I had three calls from other reps extending the resolution date with my loan. My person was Mariah Hurst I left several messages for her throughout this process and someone else always called me back and didn't have the answer to my questions. I was told on Nov 7 that the final loan decision doc were sent out to my new address on 10/16 I have yet to Receive them. He emailed me a copy but would like a copy sent to me as well. I was on a loan modification program with u as my husband lost his job. Sent in everything u needed called u each day. I made and few payments Called you to let you know something had changed u denied my application because u said my income of over $4200 a month was not sufficient for a payment u could work out to put me on. You then said pay this lump sum of over $17, 000 or Forrclose on the home. This is insane. You did nothing to help me when I did everything u asked and requested of me. I have a huge tote full of all the notes and papperwork When I went through all this back then. Unreal all the notes I had to take. I would have names of people spoke to talk to a manager and there would be no notes in my account. I am so disappointed in this. As far as the outcome of this I will for sure be appealing this immediately. Not right at all. I'm also sad to say that I used to work for Wells Fargo Bank and was a service manager for 5 years and to know this is how we treat our customers this is horrible.

I have bank with you guys before for many years before I was put on disability and for the last 7 years my mom was my representative payee but then she got sick so I had to start doing it myself so I had to open a checking account in my name but when I went to go do that the lady in your office who knows me and my family for many years and even know by checking account and I have many years before my mom was my representative always in good standings before I closed it she made me feel like I was retarded like I couldn't do it when in fact I did it before I felt like she was being very prejudiced against me I had a checking account with you guys for almost 16 years before I was put on disabilityand she acted like I couldn't take care of my checking account that I was too retarded how dare her treat me like that that really hurt me and I'm talking about the bank that is downtown on main Street not the one over by the grocery stores if you would like you can call me at [protected] and I can explain more on what happened that day because to me she was prejudiced towards the handicap

As a customer who had previously been very happy with Wells Fargo, and had used the card for many years, I was disheartened by what occurred on Monday, November 12, 2018.

After scheduling a payment on Wells Fargo website, I realized the payment date was not correct. I wanted to edit the Payment for the due date of December 8th but the site did not provide that option. When I contacted Wells Fargo they gave me incorrect information, telling me they would correct the date. At the end of the 2 hour conversation, nobody had helped, and the payment ended up going through the next day though they told me it would be corrected.

I was stunned by their misinformation and failure to rectify and actually correct the situation. They provided inaccurate information to me for 2 hours and never resolved the situation.

Thank You.

Jennifer

Fraud company
- ewerton consulting and investments
- registered in fei/ein 47.4314379, l [protected],
- address at 20900 ne 30th ave, suite 200 aventura miami fl usa
- phone +[protected],
- emails: [protected]@hotmail.com;
- represented here by c.e. o mr. richard vairo santos

Description of incident
- we never received goods from ewerton consulting and have not refunded money back we believe we have been frauded, for purchase of the commodity white refined sugar, from origin brazil, please see inv attached

Money transferred funds to
- beneficiary: consulting and investments llc
- bank: wells fargo bank n a
- bank address: 420 montgomery, san francisco ca 94104 - usa
- amount: $38, 880.00 usd
- account number: [protected]
- bank swift code: wfbius6s

From southwest export group pty ltd
- bank: anz bank australia
- name: director - glen stephens
- email: glen. [protected]@southwestexport.com

Request refund
-demand refund and block all active accounts until payment received

Called to discuss ordering turkish lira for an upcoming trip to turkey.in order to save $7.00 to have the currency mailed to me, I asked if I could order over the phone and pick-up in the bank. The la cañada, ca assistant branch manager told me I would be charged $7.00 whether or not the currency was mailed or I picked up the currency from the bank. Because I have order foreign currency before from wfb, I did not believe the abm about the charge; instead I requested to speak with her supervisor whereupon the abm hung up on me. Immediately, I called the number back and the phone rang, rang, rang and then I got a recording.

Wfb currently has a terrible reputation; despite that, I have been a customer for well over 15 years. One would think that an assistant branch manager would never be so rude to a longtime customer.

I was trying to get a heloc on my house and the process wasn't moving as expected and when I inquired about it I was told that because some of the information that was put on my original mortgage (which was with wells fargo and I still have it) was mistakenly entered and I can get the heloc process done. One of their executives called me after I complained to the highest level at wells fargo and that guy told me that they apologized for that and that they will review everything again to find out how it was possible that I got a mortgage loan back then with all that information mistakenly entered. Then you start questioning how the underwriting process works in this bank, how the privacy of the customers is protected and secured, how much time they need to find out these issues and so and so and so... At this point I am waiting for them to provide me with a response, after they run my credit, made me prepare all the required paperwork and everything else. This is extremely ridiculous and unprofessional for a banking institution.

My mother, who is elderly, tried to reorder checks from inside her branch (on dallas hwy, in georgia). She has been a customer there for over 18 years, had proper identification and they know her. They told her they could not order the checks and she had to do it on line or over the phone. She does not own a computer and is hard of hearing. I attempted to assist her however, we were told that they could not help her even tough we gave them all the information. Wells fargo needs to get their act together and treat their customers better than this.

On Saturday, September 15, 2018 I went to visit my safety deposit box in Santa Monica, CA. I've had this safety deposit box for decades originating with First Interstate Bank before Wells Fargo acquired them.

Upon my request to enter the vault I was notified that my signature card was not on file. I was then escorted over to a banker's desk. He looked up my information on the computer which showed my checking account, savings account and money market account but no safety deposit box account. He then got his manager. They took my two safety deposit box keys and entered the vault leaving me at the desk. Upon their return they advised me that the keys worked and they opened the safety deposit box but there was nothing in it. It was completely empty. Both of them suggested that I might have closed the box and simply didn't remember and I should go home and search for the legal documents I came to extract from the box.

Driving home I was unhappy with the way I was treated and went to another branch that I frequent in Los Angeles. A manager there was much more efficient and called the Wilshire branch immediately. She also started an internal investigation and gave me a reference number on the summary of my visit. Unfortunately, when I called the 800 number more than a week later that reference number was not one anyone else on the system could use and I had to start my story over again.

My safety deposit box has been on automatic payment with funds being transferred annually from my checking account. After calls on October 9, October 25 and October 30 I was informed by the manager of the Wilshire branch that Wells Fargo mailed me notification that my box was going to be drilled.

I informed this manager that I had never received any notification that my box was in default or that it was going to be drilled. I asked if she had a copy of my signature showing I received such a notice and I was told, "No, Wells Fargo does not require a signature before we take possession of your property. We just mail it regular mail."

I asked if the box was truly drilled how did both my keys still work? Wouldn't the lock have been changed? Broken? Drilled through? Her reply was that "they have their ways of doing this so the locks can still work."

She then notified me that if I want my property back I must pay a $135 box fee and the $150 drill fees.

I advised this manager that I wanted to dispute that and elevate this to the next level. To date, the issue is unresolved and I do not have my property back.

1. My box was on automatic payment. When and why did that stop?
2. Unbeknownst to me my box fell into default because someone, or some system at Wells Fargo had to have stopped the automatic payments because I certainly did not.
3. I never received any type of notification that my property was in jeopardy of being confiscated.
4. Wells Fargo exposed my personal and confidential information inside my safety deposit box to unauthorized personnel such as locksmiths, third party couriers and whoever else handles the removal and storage of personal property.
4. Wells Fargo will not release my property unless I pay the fees due when this was their error, not mine.

I've been a customer of Wells Fargo and Wells Fargo Advisors for a very long time and I'm shaken to be treated like this and shocked to think personal property inside a safety deposit box can be removed so easily without any evidence whatsoever that communication with a customer had taken place. Under no circumstances would I have put my own personal property in jeopardy for non-payment or any other reason.

Wells Fargo, you have shaken my confidence in your organization. You have stolen my property, breached my confidentiality and now you are holding my property hostage for fees.

I very much want a resolution to this and I want my property back and I'm not paying any fees to get back what is rightfully mine.

I contacted a mortgage officer to inquire if someone with a chapter 7 bankruptcy less then 2 years old had a chance at getting a mortgage. The mortgage officer would not give me a clear cut answer and then said I had to file an application online in order for him to give me an answer. He ran my credit report which dropped my credit score by 12 points. He was supposed to just let me know if I had a chance at getting a mortgage. I even told him, I did not want to fill out paperwork or go through the mortgage process as it was a waste of time for both of us if he knew it was impossible. I then talked to another very reputable financial institute that said right away that all mortgage institutions operate by the federal guideline that no one can get a mortgage unless it has been charged off for 2 years. They said wells fargo knows this and they should have never ran my credit or asked me to fill out an application. I then simply asked wells fargo to give me a dispute letter to turn into the credit bureau to get the hard inquiry off my credit report as I have been working on my credit score. They said no one bent my arm behind my back to force me to fill out the application and literally would not listen to my side of what happened. The rep actually talked over me and got very disrespectful stating it was not Wells Fargo problem and absolutely would not give me the letter. It is clear Wells Fargo does not care about customers.

We have had this bank for the past three years since moving here and it has been a horrible experience we have had incorrect balances, which incurred overdrafts fees incorrect transactions and missing money and when speaking with customer service no valid reason just a run around transactions are being held on purpose to create incorrect balances to create overdrafts I will never do business again with Wells Fargo and I will make sure I inform everyone about this bank

please an the english consuakte or difent ocnulate fr thei copy granted by us army and immigraton sevice thri diffeent gvt id form and formatting bofre stealing and saying its fake [protected] fl

my aprents wre the royal french ireland colonit form mom said rd empire father please get educated for now i waned them dead for using my bank account to feed themdseves

then he published in the Internet i lost all my cards

I have been going to this bank in forked river for 20 years. This is the 3rd time I had to deal with a teller that was absolutely terrible to talk to. Her name is Jennifer. She was on her phone the entire time I was trying to get cash back. I put my debt card in the machine and was practically yelled at to remove it by the teller. I received my cash but was never asked how I want it back she just gave to me. I wanted my cash back a certain with an envelope and receipt. I was surprised I even received my cash since she was so busy on her phone the entire time. I can't understand how they would have an employee like this even working for a company thats trying to get its reputation back. Due to all the issues going on with the bank. This branch is located in Forked River near the Shop Rite.

I visited Wells Fargo to open a bank account. What I had thought would be a quick and pleasant experience, turned out to be a long and shady one. I was helped by Teresa, who was initially charming and kind but that's where the good ended. She kept overselling the bank and their features, which later on I thought was more of a distraction. She had put in my SS details and other details several times on the computer saying that it asked for it Multiple times. After waiting for about 25 minutes, I was relieved to know that it was finally time to sign and leave when she opened the welcome kit. She then said that her computer had crashed and she had to redo the whole thing over again, which took another 20-25 min. When it finally came time to sign for the second time, she made me sign the same document twice, once on the electronic board, and once on a paper. She had also opened another welcome kit and left the old one out. The whole thing seemed shady and suspicious so I had asked her to destroy the old welcome kit with the cards and cheques, which she did hesitantly after writing down the details. She had claimed that she had to write these details down in case there was a review of what went down. This could have been just an unfortunate incident, where the computer had broken down. None the less, With the recent scandals with Wells Fargo involved and this being a small town I doubt that they haven't gotten anyone else. When I Called Wells Fargo to complaint, they had escalated my call twice where I had to repeat my whole story. I waited for 10 minutes while they said they were transferring my call to the executive office. At this point, I was on the phone for about 50 minutes and had run out of patience.

Wells Fargo sent an Escrow Statement on September 10. In "Part 4" they use actual and estimated payments to project the Oct 2018 Escrow account balance. However, while Nov 2017 through Aug 2018 have actual payments and Oct 2018 has an estimated payment, Sept 2017 has $0. So their ending 2018 balance calculation is using 11 instead of 12 payments.

When I called them about it, they said that is because I pay a couple days early, so they hadn't received any $ in the month of September. I pointed out that they WILL be receiving October's payment at the end of September and November's payment at the end of October and so the estimate should be based on 12 payments, not 11. They disagreed.

I complained to the CFPB. Wells Fargo responded by saying they had received $ in September, but now could not estimate the October $. I pointed out that they had ALREADY estimated the October $. But they said they were now unable to estimate October and were sticking with the original analysis.

Seems like a scam to me. Take an extra escrow payment from a few thousand mortgage loans and you get a reasonable sum of interest free money to invest.

Anyone else in this same boat?

I called Wells Fargo 5 times to see if they can help me to wave the ovedruft fee. Every person was so careless. They said that they cannot help me. I said that I never dispute charges like a lot of people do and I never complain. Every family member has multiple account with Wells Fargo and we always pay everything on time and it's the only bank we use. I told them if they can't help me I will close my account. In a very careless way they agreed. Now imagine how much money use lose refusing to refund $35.00 overdraft fee... and I am going to close every account with you and my relatives accounts too... Hanna Shakhnazaran

3rd Request (10/22/18 today) I am a 15 year Wells Fargo Bank elderly customer. 1st request email 8/14/18, 2nd request email 9/19/18. No Response on my customer request. I want my Grievance case final findings in writing. This is not a request. I am demanding this report. Almost 1 year since I reported this fraud activity at the Meadowood Wells Fargo bank in Reno NV. on 10/27/17. Still missing over $45, 000.00 from my retirement account and no resolution or information on this crime against me. I filed this Grievance on 11/17/17 with your office. Who do I need speak with to escalate this matter? I want this information immediately. I WANT A Direct case manager, Direct phone#, and Direct email to contact. Your grievance process has failed and non existent . You have not communicated with me directly to resolve this matter and ignored my Elder customer fraud crime. 3rd and last request on my following items mentioned in this letter below.
Customer Correspondence
MAC D1108-030
1525 West WT Harris Boulevard
Charlotte, NC 28262
[protected]@wellsfargo.com

8/9/2018

Dear E, Bush Case# [protected]

I reviewed your letter on July 27th 2018 stating that your research is findings is completed. I am the account holder and do not need a POA or any other document to get my questions answered as a elder customer of the bank. I feel the bank has taken advantage of my age of 83 to dismiss and avoid working with me to solve this 9 month Wells Fargo fraud crime problem of my missing over $45, 000.00 from my high yield retirement account.

Over 100 unauthorized ATM withdrawals have been made at Reno and sparks Wells Fargo banks and businesses.
over 18 months. I have sent numerous emails through my official email address [protected]@sbcglobal.net the past 9 months.
I want your Research findings in writing. I am tired of hearing your bank employees, customer service (Wellsfargo.com) and Customer correspondence say We have a right, we can do it anytime we like, we don't have to explain, ... Well not anymore. I have listed all my legitimate requests and complaints that have been unanswered and ignored in all my email letters to Wells Fargo Customer correspondence (10-27-17 to 10-22-18).

Here is a list of these Items we need included as a additional request of your findings. I can personally pick up your findings letter at any local Reno branch (except for Meadowood branch). We do not want to speak with your random Banker by walking into a branch. This is a 11 month serious fraud crime against in which I was mistreated and abused. Wells Fargo has failed to Case manager this complaint with a single source for us to work with. This is why we are asking use your internal resources and business oversight groups to answer these following questions: (as far as I am concerned your research is not complete until these questions are answered)

Fraud case of over $45, 000.00 saving account missing funds reported to the Wells Fargo Meadowood Branch in Reno Nevada on 10-27-17.

1. Why did the Meadowood banker and Bank Manager refuse to investigate my Elder customer complaint of report of missing $45, 000.00 on my High Yield account. I want to know why ?

2. Why did the Meadowood banker and Bank Manager acknowledge and confirm the fraud activity of the $45, 000.00 on my High Yield account on October 27, 2017 and not issue a case # for my complaint in 9 months.I want the case#. I want to know why ?

3.Why was my family member removed from the my High yield retirement account. I approved his addition and personally requested this.The contract was agreed to by the banker and bank manager, submitted and completed, The Meadowood banker that we filed a grievance against verbally removes him with a phone call? I am the primary account, I did not approve this or sign for any removal changes to my High Yield Account savings account. As far as I'm concerned he is still on my High Yield account. All bank my account changes require my signature to add, change or remove. This is my money and my account. Wells Fargo violated this.

4. Why would the Meadowood banker and Bank Manager report this fraud crime to Reno social services and Reno Police(Report #18-5358) and not file a fraud report with Wells Fargo fraud division for over 11 months.I want to know why ?

5. Why did I have to file a Grievance case against Wells Fargo Meadowood banker and Bank Manager on 11-17-17 to have Wells Fargo review my Reported complaint. I want to know why.

6. Why was the checking account placed on "All Debit Block" hold 11-20-17 to 12-5-17 with out ever notifying account holders (Albert Juarez and Rosalba Rendon). No letters or, emails to acknowledge the account hold or reason fro the hold. I want to know why.?

7. Why was the checking account placed on "All Debit Block" hold 11-20-17 to 12-5-17 that was not reported as having any Fraud activity by me. I only reported the High Yield account. I want to know why?

8. Why did Wells Fargo allow the Meadowood banker and Bank Manager to order the "All Debit Block" hold 11-20-17 to 12-5-17 on the checking account. We filed a grievance against them on 11-17-17. Why 3 days later, a checking account hold on my care funds?I feel this was retribution from the bank employees for my grievance filing. I want to know why? very obvious.

9. Why did Wells Fargo allow a employee that we filed a grievance against to meddle with our checking and saving account. What is your grievance policy on this? I want to know why?

10. Why did Wells Fargo deny payments from my Wells Fargo checking account to Auto pay my Phone, Water, gas, and electric companies (AT&T TMWW and Nevada Energy) in November 2017 and December 2017. I want to know why. I received shut down notices. This is how I was notified of the checking account hold. Why did I have to find out this way?

11. Why did Wells Fargo never acknowledge or payback the fees for the non payment for utility companies bank fees ($35.00 per company) late fees and notify the utility companies that discontinued the bank auto pay program. No apology letter or explanation.I want to know why.

12. Why were we told by Wells Fargo executive cased manager (www.wellsfargo.com) on 1/22/18 phone conversation on (1/19/18 filed case #3557795 on the checking account hold). We were told that they could not explain "Due to Security reasons". What security reasons ? I want to know why you stopped my care funds and paying my utility companies? My Auto payments were discontinued. You placed me in a dangerous situation. NO PHONE, NO HEAT, NO WATER, NO ELECTRICITY, NO FUNDS FOR FOOD, ON THANKSGIVING DAY? WHY?

13. I visited a Wells Fargo branch Reno downtown on 5/17/18. I spoke with the Banker and phone conversation call with leisure team representative for about 45 minutes. I was given no details or status of my Fraud case reported 10-27-17. This type of Resolution does not work. Your banks are uninformed of my Fraud Case from 9 months with no resolution.

14. Why did your security software not red flag these over 150 unauthorized ATM of maximum daily amount withdrawals transactions from my 1771 savings account for 18 months on this fraud activity. I have had this Wells Fargo saving account for over 15 years, I never did these kind of transactions from this account. There was a immediate trend change. Why was this not red flag or initiate a account hold? How can I be assured this would not happen again from protecting my funds.? I want to know why?

15. Why have my missing Funds of over $45, 000.00 have not been returned to my Wells Fargo High yield retirement account in over 9 months. Why is it not returned? Who took my money?, How did this happen?What is your policy on returning Fraud missing funds? Never received a letter or explanation on this. Copy of my bank contract based on fraud or customer compliant explanation?

16. Why did Wells Fargo Bank deny me a Debit ATM card for over 9 months since I reported my fraud case of missing over $45, 000.00 on 10-27-17. I have been requesting this for 9 months. I want to know why. I need my Debit ATM card for my care.

17. How do I access my funds electronically for my medical appointment/billings, shopping, emergencies or pay for my non paid utility companies that threaten to shutdown my services after the Wells Fargo account hold. Explain this, no other options for 11 months?

18. Your bank is abusive to elders and has no polices or business options for Seniors who report fraud complaints to your bank. Just cold hearted people with no feels who don't care about Seniors as customers. I have been the victim of this crime and your Wells Fargo bank has treated me like the criminal. I lost over $45, 000.00 to this criminal act. The bank refuses to reinstate my needed care funds and future retirement funds.This is my money. This problem has weighed heavy on my health as each month passed with no resolution. Don't you have photo's or videos of this person who came to your bank ATM's and stole my money. 9 months and non resolution? I am the only person penalized by Wells Fargo bank for this crime the past 9 months. YOUR ELDER CUSTOMER THAT REPORTED A CRIME 9 MONTHS AGO TO YOUR BANK IN RENO.

19. Please address Rosalba Rendon as recipient in your final findings letter for me to pick up. I am the customer that has been sending you emails with my customer name for 11 months. Why have you failed to address me as the customer in this grievance case I filed on 11/17/17. I am old, but I am not Stupid. address me by name. Rosalba Rendon Wells Fargo Customer. I want answers, not excuses and empty explanations.Wells Fargo does not know how to handle fraud cases reported by Elder customers. 9 months of no resolution explains my point and complaint.

20. Why has this fraud case gone over 11 months on a Elder customer complaint to Wells Fargo. No case management or single communication source to work directly with on a serious and complicated unsolved case.
Wells Fargo has no process or business oversight in place to ensure customer satisfaction or customer care. They just ignored my case and wanted me to go away after 11 months of dragging on this case. Offered no solutions.

** All Items mentioned above can be supported by documents, emails and eyewitness accounts.**

In closing, I want these questions and answers explained in fine detail as part of your findings letters (20 items mentioned above).Please include contracts and Bank policy explanations or Grievance policy to customers or any other supporting Wells Fargo documents. I am requesting this in writing and I will come in to any Wells Fargo branch in Reno to get your final findings letter. If you refuse this request, let me know as soon as possible. I will send this letter to outside Elder protection (State and federal agencies) resources and request their assistance and services. I am requesting a contact and address of Wells Fargo corporate agency that would handle this type of complaint I will have these agencies send their letters to this Wells Fargo source. If you refuse to do this. Let me know by my personal email. [protected]@sbcglobal.net
1 year has passed, I am still missing $45, 000.00 from my retirement account and no resolution. I am a 83 year old elderly customer. I feel that I have been taken advantage of by Wells Fargo because of my age. This is discrimination.

Rosalba Rendon
(15 Year Wells Fargo High yield savings and Checking account customer account owner)