Menu
Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
reviews & complaints

www.wellsfargo.com
www.wellsfargo.com

Learn how the rating is calculated

4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Wells Fargo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wells Fargo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wells Fargo reviews & complaints 1753

Filter reviews by rating
5
5808 reviews
4
1 review
3
2 reviews
2
7 reviews
1
12 reviews
Sort by:

Newest Wells Fargo reviews & complaints

ComplaintsBoard
D
11:48 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo mortgage principal going up instead of down

I've been making payments on my home for the last 17 years through Wells Fargo Mortgage. Instead of my principal going down, it is going up each time I make a payment. Creation of an amortization schedule provided by another bank, indicates that I should be at a current principal balance of $56, 000; but WFM indicates $74, 000 this year, and $69, 000 a year ago. How can this be, since I'm making all of my payments. Furthermore, they misplaced 3 payments from last year, so took 2 of the payments I made last month, and applied them to last year; but tacked on penalties and extra interest. They also continue to claim that I am behind and have now accelerated my account to a foreclosure status. This is devastating news to me, as my home is my livelihood where I do my business. I explored options with the Gov't. Make Homes Affordable Program; but Wells Fargo makes you jump a lot of hoops and in the end, do nothing at all to help you save your investment. I contacted the Senator's office in Texas to ask assistance with this problem. The Senator's representative set up a 3-way conference call between their office, Wells Fargo and myself. The Wells Fargo agent insisted that the Gov't agent shut off their recording machine, and further demanded that the Gov't. agents supervisor come on line to verify that the recorder was indeed shut off. It was only then, that Wells Fargo agreed to have the 3-way conversation regarding my eligibility for the Make Homes Affordable Program. In that conversation, it was determined that I completely qualify without a doubt. Two days later, a letter arrived in the mail telling me my request was denied, and it was suggested that I pack my bags and plan on moving. It was also suggested that I go for a quick sale, and sell my property for less than half of market value. I spoke with numbers of Wells Fargo Mortgage people--you never get to talk to the same person twice and you never see results. It's a game they play to keep you in limbo, when truth be told, I believe they are trying to grab up everyone's real estate, and then will sell it off at a profit. You can call the same toll free 800 number ten times a day, and it will go to 10 different states. What a run around ! I want to know who you talk to at Wells Fargo to get down to the final solution? Wells Fargo decided to use their own attornies against me, and then took their legal fees out of the mortgage payment I sent in, and that made the mortgage payment come up short; so they marked it delinquent, and added penalties, interest, and late fees to it. Wells Fargo is sending people by to make sure my property is still occupied, and each time they do this, they charge me a fee for that as well. This can't go on. Because Wells Fargo put a bad mark on my credit report, I can't get refinanced by a reputable mortgage lender. I've always had good credit, and do not have any other debts. They doubled my monthly mortgage payments making it completely unaffordable. Everytime you call in to make payment arrangements, they always want to go up, not down where you can afford it. They always have excuses for why they can't lower the interest rate. How come Internal Affairs isn't looking into this? I'm looking for other disgruntled Wells Fargo Mortgage customers who would like to pitch in on a class action with me against this scamming mortgage lender.

Read full review of Wells Fargo and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
K
K
Katy7ok
, US
Apr 20, 2011 2:58 am EDT

**taxpayer MONEY not INFORMATION. sorry

K
K
Katy7ok
, US
Apr 20, 2011 2:57 am EDT

I have had similar dealings with Wells Fargo. I was told I qualified for hamp but was then denied also. Since what I was told by them does not jive with what is on the hamp website, I contacted them. After providing basic information, they are checking the decision and WF actions. It may be that I don't qualify but WF does not provide too much detail. With so much grief and so much taxpayer information on the line, I would urge you to call the number on the website and have a free counselor contact WF rather than a class action suit. They are a terrible company.

J
J
Jereener
Hilo, US
Feb 02, 2011 4:54 am EST
Verified customer This comment was posted by a verified customer. Learn more

That's Wells Fargo...Last time I refinanced it was because I wanted to be away from Wells Fargo Mortgage and told the
escrow closing servicer I did not want my loan sold to WFM.
(I'm looking for my closing paper currently) I was told that I had no choice on who the loan was going to be sold to and here I am
again...reading all the complaints after trying twice to get a
straight answer and assistance with WFM HAMP. I don't
trust them and am fearful I will be done unto as they have done unto others.
This is commercial terrorism!

ComplaintsBoard
S
10:09 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo they screw up & it's my fault?!

My auto loan was originally with Wachovia, which was bought out just recently by Wells Fargo (unfortunately!)

My first statement from Wells Fargo contained a HUGE error. They credited my loan with an over $6000 payment which I never made.

I contacted customer service and was told repeatedly that I made that payment, I repeatedly stated that I did not. The rep continued to say I had no April payment due and my next payment was due in May. I went back and forth with her and finally just gave up, figuring they'd get it worked out eventually.

So April rolls around, past my due date, and NO I didn't send the payment because I was told not to do so and I didn't want the account even more screwed up. I start getting late payment calls. I call and speak with another rep. All of a sudden it's MY fault they screwed up, MY fault their rep gave me bad info repeatedly. No one tried to help or apologize for their mess! I had to practically beg for a deferment.

I was finally put in contact with a condescending ### named Dave in the Milwaukee, WI office. He hassled me, acted like I just didn't make my payment for the hell of it. I haven't had one late car payment on any loan in over 14 years! I sure wasn't going to start now!

I did get the deferment, but have to pay a late fee, even though they're the one's that messed up! Still, not one person acknowledged or apologized for their accounting errors. I am so close to telling them to just send the repo guys instead of having to deal with Wells Fargo for the next 4 years of my loan!

I am furious. DO NOT do business with Wells Fargo!

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
J
J
jubei3
Ontario, US
Nov 03, 2010 4:04 pm EDT

My story is similar,

My loan was originally with Wachovia also...it was transferred to Wells Fargo Auto Finance...i had already once completed a previous auto loan with thm with "no" problems whatsoever. So I'm going along with mypayments and due to situations with life...my Auto deducting from my savings was late. three times..so I'm ok with the "you must pay with a money order for three months" thats an fair slap on the hand.

then i get a call from a rep asking me if I would like a defferemnet...I think to myself, sure that would help me get back on track..Thank you wells fargo, 4/3 into the month..I get the auto calls, , your late on your payment and we want it now...I stated I asked for a deferrment...she initially says theres no record of it...then she looks again and says, oh yeah here it is..it was denied...this after them telling me it was already accepted. So then I told here...I was informed it was accepte earlier in the previous month when I made last months payement. The Rep tells me, well it was denied afterwards and we need the payment now or I'm going to send this to our "high risk" team...I asked to speak with a manager and was told I'm just going to transfer this to our high risk team and put on transfer...I got so furiousI hung up.
You know, I'm not going to stand for people that are making alot of money off me to treat me this way. When I was young and dumb I allowed it, I'm too old and too wise to allow this anylonger.
I WILL NEVER DO BUSINESS WITH WELL FARGO AGAIN...

ComplaintsBoard
M
1:19 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo wont offer refinancing

I have had a car loan with wachovia dealer services for close to three years and have made 33 payments on time with what i think is a completely unfair 18.99% apr. They were recently changed to wells fargo dealer services. I made 1 of my 33 payments with wells fargo. I decided to call them today and ask about refinancing on my loan with only 73, 000 current miles on the car, the type and year of car i think is a mute issue. My car being a 1996 was to old for their refinance policy, they said it could not be more than 8 years old and have less than 100, 000 miles, basically i have paid almost to the dollar the original sale price of the car of which i paid a $25, 000 down payment part of which was a trade in. they said they would direct me to a local office in which i could talk to someone else about it.

I instead of getting someone else that i was suppose to be able to talk to about refinancing, It turned out to be wells fargo collections instead.

all i have to say is what gall these ### have

I have decided to no longer pay them a dime. this is a car i never plan on selling and is my primary car. they can have it from my cold dead hands.

they never did a thing for me and wont even offer a new contract and considering wachovia is now defunct i consider my original loan defunct as well.

i will be interested to see how they handle this now considering they are now a third party lender on my original contract.

Point being i never signed a thing that had wells fargo printed on it.

Read full review of Wells Fargo and 12 comments
Update by MSFarrens
Apr 28, 2010 1:28 am EDT

I also feel that Wells Fargo Should Be Obligated to refinance my loan due to the fact of the outragious taxes i pay that went towards saving them from so called failure

Way to take my tax money to save yourself only to stab me in the back. Wells fargo is going down if they think they can do this to people.

Hide full review
12 comments
Add a comment
T
T
Truthisinfallible
, PH
Sep 24, 2011 3:30 pm EDT

@futbol24
No one bailed out Wells Fargo? Who told you That lie?
http://www.cbsnews.com/stories/2009/02/09/eveningnews/main4788018.shtml
http://community.adn.com/adn/node/148391
http://www.msnbc.msn.com/id/34412816#.Tn3oOGG3FYQ
http://www.huffingtonpost.com/2009/02/03/bailedout-wells-fargo-pla_n_163645.html

F
F
futbol24
Watauga, US
Sep 20, 2011 5:14 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

HEY PEOPLE... NO ONE BAILED WELLS FARGO OUT OF NOTHING, WHEN THEY TOOK OVER WACHOVIA BECAUSE IT WAS A SELF STANDING COMPANY. ALSO IF YOU DONT LIKE SOMETHING FINE CHANGE COMPANIES... SEE IF ANY OTHER LENDER WILL REFI YOU! DO IT! I BET NONE OF THE OTHER MILLION BANKS WILL REFI YOU, AND IF THEY DO.. ITS A HIGHER APR! AND YOU PAY AS MUCH AS YOU WANT.. IF YOU WERE SMART YOU WOULD PAY AHEAD AND THEN PAY ON TIME.. OR OVER PAY TO PAY LESS INTREST! YOU ALL HAVE A SIMPLE INTREST LOAN! WHICH MEANS

YOU ALL HAVE A DAILY INTREST!

IF YOU PAY MORE OR DOUBLE PAYMENT THEN YOU ARE ONLY PAYING FOR INTREST USED!

H
H
hatethebank
Huntley, US
Nov 20, 2010 12:44 am EST

Well First of credit scores were made by the bank to make the bank more money. Seeing how 850 is perfect credit but, none of us evere has seen one that has that so it seems unfair the system is jacked up needs to be fixed Wells Fargo sucks. Its a game they are playing with or money we bailed them out once and it will happen again. Banks forget that we make them who they are today. We need to stand up and stop taking it up our [censor]

P
P
pay your bills!!
, US
Sep 09, 2010 12:35 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo actually paid back all of their TARP funds so no they dont owe anyone anything. Wells Fargo Dealer Services is formally Wachovia Dealer Services and is not a defunct company...they are the same company with a different name. Also they were and are still a stand alone company from Wells Fargo...part of the same parent like Honda and Acura and that is it. There isnt a single person who is "owed" a refinance. If you qualify then sure they will refi you...if your credit sucks then no and that is it. DKY, yes it is mostly the banks fault that they financed unqualified families to own homes at extremely high interest rates. It is the family who signed on the dotted line that in 24 months their payment would go up 1k per month...to the guy who said he was repossessed after he paid, I call that B.S...was it your current payment or a couple months ago payment? Thats right it was your fault as you were more than 30 days past due...pay it now or you will pay it later it dosent matter.

C
C
CLF6
Fort Collins, US
Jul 21, 2010 3:04 pm EDT

Mr reason obviously works for Wells Fargo...

M
M
mr. reason
, US
Jun 28, 2010 8:22 am EDT

1.) Not one bank will refiance your vechicle if its a 96. The miles is fine but the age is a problem. 2.) Your interest was 18.99% when you bought the car, if you didnt like then you shldnt have signed for it. 3.) Wells Fargo is not a 3rd party lender its still the same Wachovia just the name change its the same people handling the account. 4.) Bruce k you caught a bad one on that, second thought if your accout was up for repo that meant you owed several pmts and if you make one pmt rather it was certified funds you are still behind. 5.) DKY, its not the banks fault for ppl getting hight apr's, reason 1: your interest rate is high bc you have bad credit whch shows you dnt pay your bills anyway. 2: you are an adult, cnt no one mk you sign a contract if you dont want to.

B
B
barry.goldwater
romeoville, US
Jun 07, 2010 7:39 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

they can tow your vehicle even at 12 midnite while you still have to make payments boo on that :(

B
B
barry.goldwater
romeoville, US
Jun 07, 2010 7:37 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

get a vehicle for 9000 expect the additional 4000 for interest least for some of us

B
B
Bruce k
Sacramento, US
May 27, 2010 9:10 pm EDT

my car was reossed two days after I made payment certified funds tell me how that works I believe that's illegal Wells Fargo dealer services suck. R

E
E
Esenator
Erie, US
May 13, 2010 7:32 pm EDT

why are you on this thread Ladyscot?

ComplaintsBoard
L
9:42 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo collection practices

Since purchasing my vehicle in 2006 I have had nothing but constant harassment from Wells Fargo and their so called agents. I have been hounded to make extra payments, payments for auto insurance, when I already had sufficient coverage, when asked for statement given the run around for one year until finally received. My family who have nothing to do with me or my loan, not even as a referance, called constantly all day long, no matter my payments are made every month online automatically. I have called and asked for this to stop, to no avail, also for 1 year every month I have been threatened with repo, and to date [protected], no one has shown up or served me with papers for the car, actually I am at the point I am looking into surrending the vehicle voluntarily. This is not the first vehicle I have purchased or financed, but by far the most upsetting finance company that I have dealt with. I am of the mind set that there has to be a lot of customers in the same boat as I, and I am calling for everyone involved to speak up and take Wells Fargo to court for shady business, unfair practices, or whatever legally can be done.

Read full review of Wells Fargo and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
W
W
WorkingHard
Rapid City, US
Jan 23, 2010 6:49 pm EST

Millions of people in this country are struggling and have the same story I do, just like me, lost a great paying job, found another one but just enough to get by. Before I even lost my job they charged $2000 or so worth of insurance because they didn't have proof of my insurance coverage ( strangely this happened after I did a refinance loan with them). Took 3-4 months to get that straightened out and then I lost my job. I called and would explain over, and over, and over, my situation and do my best to make arrangements that were realistic given my drastic decrease in pay. I thought at first that they were fairly willing to work with me, but they still kept calling, and each time I would explain, and they would tell me they had no record of that. I set up over the phone payments, and on the second payment called to see if I could cancel it and send payment (on my own) a few days later due to a delay in my pay, was told ok. I made my payment as promised, and they went ahead and sent theirs in too, thus putting my bank account in the red. They offered no explanation, no help with the fees inccurred, and said there was nothing they could do. I am making my utmost attempt to get current but they continue to call relentlessly, leave nasty messages, and claim "we have no record of that." The government went to great lengths to bail out the banks but when American citizens suffer the banks won't help us. I'm glad to see my tax dollars are put to good use.
I know I will get through this eventually and when I'm in a better position and Wells Fargo is looking for customers, they'll get my "not so nice finger"

P
P
plx
Los Angeles, US
Apr 29, 2010 3:06 am EDT

I refinanced my car loan with Wells Fargo Auto Finance to cut my monthly payments in half from a little under 800 a month to 420.03, and although I haven't even seen this car since 2007 I continue to make regular payments. When I miss a payment I get calls from complete [censored]es, I've been doing this long enough to know all of their numbers by heart, and I've dealt with them on the phone only once and I've been told the best thing I can do is NOT PICK UP THE PHONE.

My 2003 Cobra was disabled in 2007, the engine shot requiring 14, 000 to 18, 000 in repairs. The repair cost was more that the remaining balance of the loan. The engine failure quite unlikely to be covered by insurance, I decided to repay the loan and do without transportation until I could afford to have the car repaired. I continue to do this to today, Apr-2010.

I once went into a local branch office to discuss my predicament with someone face to face after having such a horrible experience with whoever it is they contract to call you looking for money and threatening to call the police if you don't surrender in 24 hours (in the state of california, or so i was told.)

The branch office was unwilling to refinance the vehicle for the cost of repairs on top of the remaining loan balance because my credit history is poor. Whoever tried to work with me went to talk to someone else, I assume that would be an underwriter to some extent. No luck. I appreciate the attempt, but it's too late. I assume, today, that my vehicle has been lien sold. However, I refuse to check up on my vehicle until I've paid off the loan and we'll see how it works out. That's how I cope with making payments.

One day, I hope to pay cash for parts to have it repaired. Wells.. In the meantime I continue paying wells fargo, mostly out of principle, partly because i just don't want to deal with a repo-happy representative that finds out I REALLY DONT KNOW where the vehicle is and YES IT HAS BEEN IMMOBILIZED SINCE 2007 SURPRISE!

They would know this if their phone reps kept proper records, too. Apparently, they don't.

I continue to improve my credit history, and continue to pay on this vehicle, and would appreciate it if Wells Fargo Auto Finance would learn to leave me alone. If I were in my right mind I would default on the loan, but I really need the clean credit history to maintain my laughable credit score, and besides I could probably pay out the loan and have the vehicle repaired mint condition with cash alone.

Thanks Wells Fargo for being such a pain in the ###.

P
P
Patriot3639
, US
Mar 16, 2010 11:49 am EDT

Obviously fullmetal8284 has some vested interest in Wells Fargo collections. I am quite educated thank you, and I have had a very similar experience with Wells Fargo as did WorkHard. I will not go into detail as I plan to take legal action. But I can tell what fullmetal8284 wrote is almost verbatim what is scripted out for Wells Fargo's collection agents. I could pay off all my loans and have some left over, if the government lent me a huge some of money for a year on which I could collect interest. Wells Fargo is the poster child for all that is wrong with the financial industry in this country. Perhaps WF should have used more discretion when lending money. Perhaps WF should have done some research and foreseen such high unemployment, impossible?...yeah that's right...it was impossible for the consumer too. In such trying times, which was created by the financial industry, of which WF played a huge role, WF should re-negotiate outrageous interest rates from 19% to about 11%, but then that might cut into the huge executive bonuses. Many people have low FICO scores because of illness, this affects their ability to get a decent interest rate on loans and in some cases employment. It is a vicious circle of which the financial industry is responsible. As usual the banking industry assumes no responsibility and blames the American people for all that is wrong. Perhaps the interest rates should be re-written by the courts since WF is so unwilling to work with the American public. To blame the American people for this mess is unconscionable.

I would be very careful about what you say to these "collection agents" if they are willing to use such tactics as WF, then they have no ethics. Therefore the business illiterate on the other end of the phone cannot be trust with private information such as your SS#, any illness in your family or a new place of employment... as all this information can be sold or used for unethical purposes. Many of these cases will probably be settled in court, no judge is going to want to go on record blaming the American people for this financial debacle, the best weapon the consumer has is their ability to VOTE and their ability to keep really good records of abuse.

F
F
fullmetal8284
Salt Lake City, US
Feb 24, 2010 2:20 pm EST

your arrangements you were making were probably horrible, they work with me but i know they have their limitations too, you agreed to a contract with them, if you dont pay it thats justifiable, how would you feel if you borrowed somebody back and the person that owed you money just said "sorry i dont have it"...would you leave them alone or keep calling until a resolution was made? the bailout of the banks was already paid back, and is completely differnt than bailing people out, if you get educated and know what to say they will be alot more willing to help, you say they wont "bail you out" but they did give you all the money for your loan right? the money you didnt have before? hypocrite

ComplaintsBoard
T
8:21 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo employee fraud

The manager at Wells Fargo Cheyenne downtown office is a poor excuse for a manager. This person constantly takes days off or leaves early. I don't know who in the organization is tracking this info but if a manager is not at work on a regular basis heads should be rolling. As the manager she is responsible for generating business and leading her sales team. She does not accomplish this task. She is not even there to try and accomplish the task. She is collecting her paycheck and not working as required by an employee. Wells Fargo should be outraged by someone like this. Get a new manager but pay her a salary to stay at home because in essence this is what Wells Fargo is doing now.

Read full review of Wells Fargo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
bearKK
bearKK
Austin, US
Apr 22, 2010 10:29 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Have you complainted to the higher ups about the service manager's behavior? Nothing will be done unless you take the intitative and do something about it. Making a complaint to a complaint board that will not likely be seen by anyone who can take action... is not doing something about it. I'm assuming the poster works for Wells Fargo... as most customers probably wouldn't care or notice the things you (the OP) are complaining about.

W
W
WILLYWONKA2
Lubbock, US
Apr 22, 2010 8:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

yep i agree

ComplaintsBoard
E
6:23 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo would you believe wells fargo is sending us back our money and keeping us in foreclosure?!?!

Would you believe wells fargo is sending us back our money and keeping us in foreclosure?!?!

We have faithfully paid our mortgage on time for over 5 years. Recently we fell behind on our house payment for 90 days due to layoff and under employment. We have tried over and over for mortgage adjustment for 15 months with no success. When wells fargo notified us they were starting foreclosure we scrambled together the money to get current and they accepted payment to bring us current. Three weeks later they notified us that we were still in foreclosure and were sending us back the money we paid them!

Here's the timeline:

January 2009 - after one of us was layoff and the other became severely underemployed we started applying for mortgage adjustment. 15 months later and hundreds of dollars spent faxing document after document to wells fargo they still refused to modify our mortgage even though we were making all the payments, barely.

December, january, february [protected] - we were unable to make our house payments for those 3 months and continued to reapply for mortgage modification. Wells fargo paid our property taxes and sent us a new statement with monthly additional amount to repay the taxes.

March 2010 - we made a partial payment of $2, 000 (Out of the monthly $2, 400 due) but wells fargo refused to apply it saying they would hold that money in a "suspense account".

April 2010 - we were notified that they were going to start foreclosure proceedings and we received a letter from a third party legal firm with many additional charges. We called wells fargo to inquire what we owed in total so we could try to get current. They gave us an amount and processed our payment of over $8, 000 to bring us current. We called every few days to confirm that we were current and they always said "yes, your loan is current". We began to breathe a sigh of relief, continued to request modification and made a full house payment for the month of april with the added amount towards repaying the property tax. We thought all was ok, although it is a huge struggle to make our house payment.

April 20, 2010 - we did our routine weekly call to check on the status of our request for mortgage modification only to find that we had been denied again. We also found out that we were "still in foreclosure" even though they confirmed over and over that we were "current" on our payments. We were of course stunned and extremely upset. We said we couldn't believe what they were telling us and maybe we should call back and record the phone conversation... To which they replied "you can't record these calls and if you do they would be "inadmissible in court"! So now we're in limbo, unsure if we'll lose our home even though we got current with all the payments right when they notified us of foreclosure proceedings!

Seriously, they have our money, we brought our loan current... Isn't that the point?
Why on earth would they send us back the money and keep us in foreclosure?
Can you help us expose the lunacy here?

Read full review of Wells Fargo and 4 comments
Hide full review
4 comments
Add a comment
T
T
T.H.
Nevada, US
Jun 15, 2010 12:29 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Because they are making money from the government off of these foreclosures! They auction your home at the lowest price and the government makes up the difference! And it doesn't end there, they then go after you for any fee's or penalties.

Join our Facebook Page... People Against HAMP

These lenders (Wells Fargo in particular) are taking advantage of the HAMP program by deceiving customers. They literally lie throughout the entire process so that they can make money off of your foreclosure. The mass media needs to get on this! This is fraud and it is happening to thousands of people nationwide! They put you on a "three month trial" they tell you to if you continue making the modified payments and submitting your paperwork you will be approved for the mod and done. Throughout several months to even years they string you along telling you to just keep making your payments and we will get you on the mod. They did this to us for 10 months, constantly losing our paperwork. They tell you their will be no fee's while you are on the program. What they fail to tell you or simply lie to you about as in our case is that after the 3 month trial period they put you back onto your original payment - while you are making modified payments that they tell you to make they are tacking fee's and penalty after penalty. You find out (in our case $40, 000 later) when you get the sudden foreclosure notice on your door that your loan has been penalized the whole time you were supposed to be on a modification. They then tell you you have been kicked off your modification and you have a few weeks to vacate your home, when it goes to auction. They auction your home at a fraction of the price owed and then are reimbursed for the remaining amount by the government. They then come after you for the back fee's and penalties after everything you have gone through. They are taking advantage and making money off foreclosure's, the more money they get out of the loan, the more money they make from the government. The gov. is encouraging and supporting this. This is pure, outright fraud by the people that are supposed to be protecting us! These lenders are pure criminal. Journalism excellence is the efforts that go towards helping the people, this is your job, to be the watch dog. This needs to stop! (read less)

O
O
omushtatenko
Burke, US
Jun 14, 2010 8:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have started my loan modification in November of 2009. It is June 14th today. I was removed from the program 3 times already. (1) They have approved me for the trial period and then cancelled it with no reason. I have started hte process over again and has been denied because I was current in my payments. The explanation was: if you were current, you were not in hardship, so no modification is possible for you. I have started over again. After 2 months a negotiator was almost assigned to my case. I kept calling to WF every week to make sure the modification is progressing, the paperwork is up to date. I had hoped to finally receive a loan modification offer, but have received a denial letter instead. The reason for my removal from the program was: I have not supplied a requested document. While checking with them I have found out that they expected an afidovit from me but never told me that it was the only step away from completion of my modification. It was missing but they have never told me about it. Now I have to start the process over again for the 4th time. WF`s Loss and Mitigation Dept. is refusing to to accept this missing piece of paper and reinstate my account. They recommended me to start the whole process again. Is it some kind of game? Are they get paid per number of denied cases? I do not understand why they would better initiate foreclosure rather than accept the fact that they screwed the whole process up, reinstate the account and complete loan modification?

I
I
ihm11698
Bronx, US
Jun 02, 2010 2:45 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Go to: http://consumerist.com/2008/09/contact-info-for-wells-fargo-ceo-john-stumpf-and-friends.html

Provides details on how to reach Wells Fargo executive customer service Telephone, email address of all the CEO's of Wells Fargo

M
M
Mooster
New York, US
May 15, 2010 6:04 pm EDT

I have a similiar problem with Wells Fargo. I filled out an online home equity loan for home improvement on April 11, 2010. My loan denied on the basis of non-payments on the house for the past three years. Surprised, I called customer service, sent proof of monthy deduction statements, extra mortgage payments applied to the principle since 2006, their quarterly statement indicating my mortgage payment is current, but the loan officer dismissed every proof I submitted. He indicated that Wells Fargo is proceeding with foreclosure and as of April 2010, my home has been added to the auction block. In addition, the loan officer repeatedly asked whether I am Hispanic. Furious, I hired a lawyer to look into their claims.

Early this week, Wells Fargo conceded that the bank has two accounts similar to my name but in different states. Wells Fargo is still proceeding with my home in New York State while they are not taking action with the other defaulted account. The bank has already paid the legal fees to foreclose my home despite the mistake has been found. According to Wells Fargo, I am still 'liable' for the court fees. One option, 'the mortgage officer" offered us, to refinance the home with 11.9% interest rate. We currently have 6% interest rate since we bought the house in 1997 with less than 50 payments left on the loan.

My lawyer will do the right thing for us.

ComplaintsBoard
E
6:16 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo refinance/h.a. r.p. program

I have been trying to refinance since 2007 after World Savings sold my mortgage to Wachovia I have been told I don't make enough money to refinance at the lower interest ( currently paying 6.65% ) . I have been getting the runaround since I filed for the H.A.R.P. program since november 2009 asking for one paper or another and asking for more duplicate forms that they never received even though I faxed and sent certified the same papers more than once. This delay tactic has been going on for 6 months. Finally heard from them today and they said I made to much money to qualify for the H.A.R.P. They did offer to help me short sell my property this is the biggest land grab ever concotted in the world where are are elected officials when we need them sad day for the United States.

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
5:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo high interest / opt out letter

Thinking about getting a Wells Fargo Financial Splash Card? You better do your homework and then some! That 0% interest for 6 months looks good but be sure to pay it off before the six months are up! My nightmare began with the purchase of a pellet stove from a retailer in my area. I purchased about $4300 worth of merchandise from them thinking that I would be able to pay off the balance or close to it in six months. Financial circumstances changed and that interest rate of an outrageous 23.99% turned my balance of $4300 into almost $4900 at the end of the six month period! These unethical thieves are making almost $600 in interest on a $4300 principal balance! I recently transferred most of the balance to another card with the exception of $610 which was my second largest mistake! Apparently they state that they sent out a change in terms letter advising me that my minimum due would now be based on my highest billed balance if I did not opt out! I received my “opt out” letter in an envelope conveniently identical to my statement. I set it aside thinking it was just my statement. So, on a $610 balance my payments should be about $20 right? WRONG! These thieves want $122.00 a month until the balance is paid off! They will do nothing to reduce this amount and state that since I failed to opt out then I agreed to the terms! I strongly urge you boycott Wells Fargo like the plague. They will not think twice about ripping you off and I am proof of that!

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
G
9:52 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo took additional payment

Paid off our mortgage with Wells Fargo and contacted them well in advance to stop the auto withdraw out of our checking account. First of the following month we get notification the checking account has been overdrawn. Quick investigation shows WFM continued to take the payments. Contacted them only to be told we would have to wait weeks to get back any balance in the escrow account. Sad we didn’t have an escrow and the only money they had was money they took without authorization. Sorry, they said, that’s our policy. To date, still haven’t seen any credit for the money.

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
scorpion
there, US
Jun 09, 2010 9:35 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I can completely believe it. I have been paying weekly mortgage payments through Chase's automated bill payment. I have to call in every month to have all the payments put to the mortgage. If I don't then the weekly payments go to principle and their software/system/dumb @ss smackt@rds call me monthly to ask me where my payment is. I am refinancing to avoid having to call them every month to tell them to take all of the previous months payments and put them towards the mortgage instead of principal...on top of that I lose all of the interest that I gained by paying weekly because they can not reimburse me for it when I call at the end of the month to have all of the payments changed from principal payments to mortgage payments...Fvck you Well's Fargo.

ComplaintsBoard
S
5:37 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo force ins. because loss of job

Since 2007 Iv'e been a Customer of Wells Fargo Auto Finance, In Nov. 2009 I loss one of my jobs and when I explain to Wells Fargo Customer Service back in 2009, That my payments were going to be late or split and half. When I first took out the Loan thur Wells Fargo I was making close to 55000, since the loss of the job I make half of that now. So for four months it's been very hard making the payment before 30 days. I asked was there anything they can do to help me because of my hardship, every agent I talked too was rude to me, as If I owe them personally. So now I have forced Ins., through Wells Fargo which is a extra 1800 dollars, this month I called like I normally do to tell them I can't get the money and finally I talked to a very nice young lady who offered to give me some infomation about the deferred program. I could not believe this. In Nov. 2009 not one Customer Service Rep. offered to tell me about the program. I wonder why? I had Ins. at the time I lost my job, Was It it because she was African American and she realize that I was also? This distrubs me. Only thing they want to talk about were fees, Why was I not offered help while going through my hardship? It's like they are out for blood. I have three sons in college. What do they want me to do live in my car with my three sons when they come home from college? listen I'm only saying If someone would have told me about the deferred program my credit would not be shot and I would have had a chance to catch up on my Ins. and other bills.

Read full review of Wells Fargo and 2 comments
Hide full review
2 comments
Add a comment
L
L
Lorena Mcelwee
Harvey, US
May 18, 2010 10:09 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

This the first part to my letter up there I think it got lost. My husband and I has been sick lately and feel on hard times but still making our car notes as best we can I have been thinking of ending it all because I don't know how to deal with it. On May 14th a man name Larry called from Wells FARGO and my sister answered my phone I was at work after my sister told him I wasn't home he still proceeded to tell her that I was in repo and what time he could pick the car up.He should have not told her my buisness but when I got home I called and ask for a supervisor I got a lady name Denise she was very nice because I was so tired of it all I am working to jobs to keep it all together I could have done it that day but her I stood on the phone for an hour she told me to calm down and let's try to figure something out.And stated to send her 650 dollares on the 28th that when my next check would come in . As I said in second part of my letter it was not true or Larry did on purpose because I reported to her then tonight I spoke to Karen who was just as uncaring she admitted she the notes Denise left on my account but just because she didn't take it out repo status on the notes she refuse to do anything told me I have to speak to Denise in the morning but they will take the car. I can't take anymore I have tried to live a honest life but I am tired I am not perfect I have always been a stron person my mother died when I was 3 months old father was on drugs i have been homeless before but I was still standing threw all of this and more I am a type of person that would help feed anyone and give them aplace to stay because I know how it feels to not have anyone. But this world is bad We honest hard working people can not survive in it No one wants to help anyone we all have jobs to do but when you devils in the postition where they shouldn't be we poor people don't stand a chance.The devil is to seek and destroy and my god lok like he is.

L
L
Lorena Mcelwee
Harvey, US
May 18, 2010 9:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

And she would take me out of repo. I was already miserable the way my life had been going but I felt a little better when I thought I had taken care of the one thing that I know me and my husband need to go to work well tonight Larry sent the repo man to my house I will make this short I was lied to Now I have let my husband down I have never been in this kind of situation before I cannot handle it But what hurts me worst of people in this world don't care about each otherand take pleasure in some one else miserythat's WELL FARGO that's the kind of people they hire.To lose my car mean I can't work I can't survive.

ComplaintsBoard
F
12:00 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - flood insurance requirement

Wells Fargo Mortgage Company, its officers and employers are incompetent. Why? Wells Fargo requires flood insurance to match your home owners insurance (fire & theft) up to $250.000. However they state in their own documents, that flood insurance needs to be sufficient for replacement cost coverage. As a result of their incompetency, individuals are...

Read full review of Wells Fargo and 7 comments
ComplaintsBoard
R
11:14 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo mod_help_needed

We have been begging for help with them for almost 2 years now!
It's been a horrible ride. A lot of the Negative issues are re-moved
from this statement to encourage help or any other options that have been over looked. Sandra - 972.234.0019

Monday, April 11, 2010

Loss Mitigation Review – Faxed- 866.359.7363

Please, please grant us a Loan Modification for loan #[protected]

“SUMMARY’’

We fell behind some time after my daughter passed away from cancer issues and son-in-law lost his job from grief and depression. He found himself displaced in the work force and at some point on meds and then disability. He and I both continue to look for work but at present to no avail. Allen currently receives

$1053.00 Disability and I receive $983.00 SS benefits. See Income attachments. We desperately need a Loan Modification of around $700.00. See financial statement. We both want to stay in the house, create a business, pay the house off and fix it up, bringing it up to code. Due to the current condition it’s in, an investor would take it far below what’s currently owed on it. Because of the love my daughter had for this property; there is a lot of sentimentality for us. We are just having a very rough time from loss of life and incomes. Please work with us.. We will make you proud of us. It’s a Horrible Ordeal so far.

Some History

This house was bought for around $135, 000 when it was a sellers market with the intention of fixing it up and making it into a home similar to the one she loved in York, PA. This house was built in 1980 and pretty much used as a rental house the entire time. I moved down here to be with my daughter after my job of 7 years at the Pose Office ended. We all had or found employment at the purchase of the house. I was making over $27, 000 a year at Real World Training; my daughter started a new job at Verizon Web Pages making $34, 000 a year, my son-in-law Allen was working at J.C. Penney Corporate Office in the IT-NOC center making $45, 000 a year. All that together gave us a household income of $104, 000 gross, which was plenty enough to buy and care for this fixer upper home.

Although a lot of projects were started, many of them came to a halt when my daughter discovered she had a very aggressive form of breast cancer. Me and my son-in-law stayed on the internet and on the phone trying to find treatments, clinical trials, with hopes of finding some way to cure or help my daughter manage her illness in order to buy more time till they could find something that would work for her type of cancer. Michelle opted for a lumpectomy to no avail, a mastectomy including lymph nodes to no avail, chemotherapy and radiation, more surgery, all of which did not work. The cancer became metastatic to the lower back and then started spreading throughout her entire skeleton. She had tumors on her shoulder, tumors on the side of her head and tumors growing around her jawbone. She was labeled terminal. Because of the pain she was rushed and admitted to Baylor, Susan G. Komen terminal wing where she was given morphine to make her comfortable.

There were some church friends Michelle came to know, along with myself and son-in-law that kept vigilance beside her. My daughter remained in good spirits and my son-in-law promised to continue working on the house so she would have a home to come back to as soon as she got well. He also continued to research options and he did find a chemo treatment using Methyltrexate. This type of chemo has been used for years for treatment/management of severe cases of arthritis, although we tried to get the oncologist to consider it as a management treatment to slow down the cancer, the oncologist would not do it because it wasn’t considered a cure all. So Allen found a treatment protocol on a web site called www.IPTQ.com it offered a lot of hope that we seemed to be running out of. After some fellowship with the church we spoke with her doctors involved, Michelle decided to go and the treatment was started in Atlanta, GA. Within 4 days most of the tumors were shrunk down, barely visible, I was the only one with Michelle. She didn’t want my son-in-law going along because he was too emotional concerning her welfare. Around the sixth or seventh day Michelle was overdosed, a couple of days after that my son-in-law arrived to find her very sick, 911 was called and Michelle was rushed to the ER where she was diagnosed with Septic Shock, no platelets, next to no blood count. Michelle’s face and parts of her body were orange. Her hands were white as snow, her mouth and gum area were covered in blood and she was very swollen. Test confirmed she had poor blood counts, no platelets with an over all state of septic shock. Michelle really needed more care then and there but this hospital was not setup for trauma patients such as Michelle. In fact they seem more concerned about the liability then giving Michelle what little bit of help she desperately needed with what little time she had left.

She passed away from septic shock and congestive heart failure. This was a very horrible experience for me as well as my son-in-law. He found it very hard to keep his current job or any jobs after that. He ended up losing his current job and found himself as a displaced worker with so many others. Between trying to find full time work and trying to work temporary jobs, as well as dealing with all the emotional grief, guilt over the sudden loss of my daughter. It just seemed like an uphill battle. He ended up on a lot of medicines where working for someone just became impossible because of the depression he still felt and or side effects from the medications. Allen has continued to look for work, continued to seek out help for ways to fix, restore or update the house in the love and memory of Michelle.

Some banking information:

At some point with the loss of income, we fell behind on payments. With continuous communications with Wells Fargo, they put us on forbearance with or with out payments. I am so grateful for the help they offered Allen and I. In the past, the only income in the house was mine, $983.00, some time later there was Food-Stamps of $315.00 until he could seek and try for disability He was awarded that after a few months.

And is now receiving 1053.00. After that we lost the food stamps however this income is permanent, no lay-offs or loss of income.

In closing, my son-in-law and I love this house and want to fix it up in memory of my daughter. It’s really hard for us to see living anywhere else. I realize it needs work that exceeds our current income, but my son-in-law has good days and bad days and although that makes it hard for him to work a steady job, he is able to complete a task at a slow pace.

If there is anything you can do to help us find a refinance, Loan Modification, etc., we would be very

grateful. Thank you Wells Fargo for all your help so far. Loan # [protected]

Sandra Vincent and Allen Wynn – 972.234.0019 – April 07 2010

Home

Michelle

Visiting Michelle with Allen

Loan # [protected]

INCOME AND EXPENSES

RE: Mortgage [protected] – Allen S. Wynn

1603 Woodoak Dr., Richardson, TX 75082

Friday, March 19, 2010

Household Income is as follows:

Allen S. Wynn – Social Security Disability - $1, 057.00

Sandra L. Vincent – Social Security - 983.00

Total Income $2, 040.00

Proof of Incomes Attached

Monthly Household Expenses and others is as follows:

Water, Sewer, Garbage, City of Richardson --------------------- $57.00

Electric (Average, varies due to season) -------------------------- 200.00

Gas (Average, varies due to season) ------------------------------- 200.00

Cable TV, Phone and Internet, Bundle Pkg.------------------------ 131.00

Lawn Maintenance ---------------------------------------------------------- 75.00

Storage -------------------------------------------------------------------------- 152.00

Total 815.00

Automobiles:

Insurance – Allen S. Wynn and Sandra Vincent

Both Cars ---------------------------------------------------- 133.00

Gas Both Cars ---------------------------------------------- 80.00

Food Expenses Average ------------------------------------------------- 275.00

Pet Expenses------------------------------------------------------------------ 75.00

Total 563.00

Total All Expenses ----- $1, 378.00

Income of: $2, 040.00

Expenses of : 1, 378.00

Balance Left $ 662.00

Read full review of Wells Fargo
View 0 more photos
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
9:05 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - abusive and repeated calling

Having just finished an extremely frustrating conversation with Matt from the Wells Fargo Auto Collections division. I wish to file a complaint against Wells Fargo Auto Collections and against the individual who would only identify himself as "Matt". On Saturday, April 3, 2010 I received four calls from the number [protected]. For each call I picked up...

Read full review of Wells Fargo and 8 comments
ComplaintsBoard
C
12:50 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo froze my bank account

Wells Fargo Bank froze my bank account today because they wanted my husband to verify his social security card at the Social security Administration. They didn’t even have enough respect for us to phone us and tell us they were having a problem verifying his number. Which we found very disturbing because we added him to my bank account a over a year ago and with his social and there was no problem. Then we opened a saving account together a year later and no problem. My husband wanted to build his credit and decided to get a secured credit card last week which he was approved for. if you know anything about secured credit cards we have to give them our money to open a credit on the credit card and then pay them interested on our own money to use. Anyways he was approved card was mailed out and then today we went to buy a car and found that our bank account was frozen. When I called the bank 1800 number they were unfriendly and rude and told me in a few words that pretty much my husband and I could have a fake ss card and committed fraud. I explained we just showed his ss card and his id(i.e. passport) to get his secured card just last week. Wells Fargo said it doesn’t matter we had to see the SS office. So we don’t have a single penny to our names because all of our saving and checking is frozen. So we don’t have a car and we have to take a taxi down to the office but we don’t have any money. Finally we found a way to get some money and by that time the social office was closed. Also the taxi will end up being 70 both ways to get the form they need to verify the ssn. Also the social office will need to just see his id to verify the name, which the bank could have just done but refused when we went to the BRANCH! It gets better not only did they freeze all our accounts, but they cancelled both our debit cards, so we will need new ones once they unfreeze the accounts. So Wells Fargo will send us new cards then and we will just have to wait but not under the loss prevention department at Wells Fargo gets the paperwork from the social office, and releases our funds. My account has things that are bouncing i.e. school payments and the bank already said they wont refund the fees and such. So my question is this...if this was done to protect my Husband and I and it turns out my Husband is who he says he is, then why are we responsible for the fees incurred because the bank thinks he’s not, and why do you have to pay for a taxi to the ss office to prove you are who you say you are. This all could have been avoided if Wells Fargo would have made a courtesy call to me so we could have handled the situation before it ruined our day and will continue to ruin everything until it is resolved. I would like to add that I don’t see why not being able to verify my husbands ssn would be reason enough to freeze an account of less than 2000.00 its not like they had loaned us that money we gave them the money. Then they took it from us like we had done something wrong with our own money. They froze our bank account our hard earned money because they couldn’t verify my husband ssn, and treated like criminals and guilty until proven innocent. It truly has ruined my faith in whatever the Banks had left to offer. When this is all resolved I'm going to pull all my money out of this HELL of a bank and keep it under the mattress guess its safer there! JK but I will bank with someone who cares about us as people not just money.

Read full review of Wells Fargo and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
L
L
Lola
, US
Jun 03, 2016 8:14 am EDT

I had recently lost my job, because of this I ended up having the use Wells Fargo's Direct Deposit Advance to cover some bills. I honestly was ashamed of this. My paycheck from my new position was deposited on Friday and they took the whole thing to cover the advance! I advanced $400.00, my paycheck was $700.00. How does that work!?

Then, because they took my whole check and drew my account negative to cover it I've been getting harassing calls from them concerning my -34.00 account. This morning, at work I told the lady it would be paid in full and then closed as of January 2nd, 2009 and to please note that on my account and stop calling me. She told me that she needed to call me weekly to make sure I followed through. It's christmas time, I have gifts I need to by with that money.

I also have a Wells Fargo Secured Credit Card with a small limit that was linked as overdraft protection. When They overdrafted my account, they pulled money from my already almost maxed credit card and put it over limit and then charged me fees because they put it over limit. So Now, I owe them 34.00 dollars for a Checking account, and 36 dollars for my credit card.

On top of that I had a savings account with them that was closed in November of 2007 when I moved out of the Wells Fargo Area. I just recently recieved a letter (November 2008) from Wells fargo bank concerning this closed account. Confused because the letter didn't say much I called the 1-800 phone number and talked to a repsentative. She then told me that this account was "charged Off" with a balance of -107.00 and that I needed to pay!

I informed her that I had closed that account with a zero balance in November of 2007 and if the account did have a balance on it, with it didn't, why was I hearing about this now. She told me that I needed to provide proof that the account was closed. I told her that I shouldn't have to provide proof and I didn't understand where this random letter was coming from.

Then just today, I got a letter in the mail from Wells Fargo, along with my Statement saying they are financial sound.

Yeah, right.

H
H
heidijoyclem
Los Angeles, US
Apr 22, 2011 10:29 pm EDT

Wells Fargo froze all of my accounts because I deposited a check for a large amount, and they called the school (it's a financial aid check) to verify the amount. They claim they were told by a receptionist at the school that it was a fraud check. Turns out the school records all the conversations and that never happened. The school verified the check and the money was taken out of the account and cleared. The school cannot issue me a new check, because the money has already cleared. Wells Fargo is illegally holding my assets in a freeze to collect interest. I think. I can't even get that much information on them. I'm filing a lawsuit because today I got in a car accident in a rental car and I have to pay for it out of pocket because I was not able to purchase insurance due to my accounts being frozen.

M
M
mike'shandymanservice
, US
Nov 23, 2010 11:34 pm EST

They did the exact same thing to me. My accounts were frozen and they wanted me to go down to social security to verify the number is mine. I said how in the hell are they going to know who I am down there any more than you do. This must be their new scam or game leaving people broke to fend for themselves, real nice !

D
D
Dan Bell
Pasadena, US
Jun 03, 2016 8:14 am EDT

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

ComplaintsBoard
M
5:44 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo fees that were fraudently tacked on to recent closed accounts.

Attention Wells Fargo Customers that were given wrongful fees,

This is multi- million dollar criminal fraud that will with my help have a class-action law suit behind it. And there's no cleaning it up Wells Fargo because I now have irrefutable indisputable proof, beyond all reasonable doubt, that you {Wells Fargo Bank referred to here out as "you"} knowingly and with forethought and malice gave instructions to lower management to do several things. And love this, We now know why you thought you were not going to be caught --sorry!

Goes like this:
Step 1 -- Just like the gentleman that started the complaint a person closes out an account with absolutely nothing pending on it and does so with a printed receipt that he now has a zero balance.

Step 2 -- A period of silence normally goes by, or from what I can tell it may a "varied" waiting period for it to appear legitimate. But soon after the person, here is the fraud, charged a monthly recurring fee, to the zero balance. Now whereas you are going to claim, ah but I am one step ahead of you Wells Fargo, you will attempt to claim that the account was closed "during" the exact time period that the account did not have money in it, yet not fully in a closed status --if that makes sense, which it does not, though they remedied this.

Step 3 -- They in return do not call the unsuspecting consumer as this would render complaints such as this. They instead turn it over to a collections agency, and guys I love this more than ever, a collection agency owned by none other then Wells Fargo.

Step 4 -- This money is or never was meant to be collected by the consumer, as I discovered and taped a phone conversation> here is the jist of it. We, the consumer are not sent out any type of collections letter nor given any of the usual phone calls normal collection firms rely on. So here "DEBT" is created/manufactured and goes largely undetected or rather unchallenged as the monies are not aggressively sought. In fact most consumers will report of not finding this debt out till much later and usually through some kind of fluke, like calling in to complain about some charge and an attendant revealing the debt.

Step 5 -- This debt is conveniently kept to under a hundred dollars though besides the monthly service fee they tacked on out of thin air they now also add another charge, perhaps two extra charges: a late payment fee and a fee for being under the limit. All still less than $100.00 dollars though around the $50.00 dollar mark for each account. I had closed on the same day a personal checking account and a savings account both totaling a hundred dollars of debt. This DEBT is slated for "CHARGE OFF"and the America taxpayers are now responsible. The IRS is never alerted. My under cover bank employee has recently revealed another fact that will demonstrate malice and knowing the difference between right and wrong. It is...

Step 6 -- All debt that is sent to collections comes with an incentive to pay the bill. It is called your credit score. Wells Fargo Bank was given specific instructions that this debt would never affect the consumers credit repot and further more never reported to the Credit Bureau's what-so-ever as this event could and would be the one thing to raise the red flag. Eventually the folk seeking credit would discover their credit score had been negatively impacted, though because it is never reported it never sound any bells off. Very clever though a truly air tight case. Oh yes, my confidential informant is an impeccable non-impeachable witness. She was reluctant at first especially when I informed I wanted her to do it for the fact it was the right thing to do not for money. The money could discredit her testimony against key banking officials the day of trial. We are good to go, clean as a whistle.

Closing Comments: We need though at this point more consumers that will come forward with the same scenario. In-house documents have already been recorded and copied therefore if they get the urge to purge they are a little too late! But again we need live bodies before actual Discovery and Grand Jury summons. Wells Fargo will need to absolutely credit me back every fee they ever garnished for my entire life of having banked there for me to go away and not pursue. I find it impossible that this will happen as the powers to be are not the ones reading this and probably think they are smooth sailing. Please contact me or leave contact info. for you in the comments section here. We are talking Class-Action suit with special circumstances which qualifies in anyone's interpretation of the law as damages. This was no over-sight fellows. This was no accident. This required advanced planning and inclusion at the very highest levels of the banking corporation. It has gone on undetected for years and has effected thousands of consumers resulting in the theft of millions of dollars. Partake today in a Class-Action and get the refund you are entitled to. Do it because it is the right thing to do and stop corporate theft in America. We are counting on you to come forward. A public service announcement will be developed and aired on mainstream television so it is only a matter of time. You are by the way with a group of legal pros that have NEVER lost a case. We are at the top of our game and will collect. We are in addition seeking concurrent criminal penalties as well demanding that it be served in a Federal Correctional Institution not a suspended probation of which they will attempt a plea. No pleas -- this case is too easy, sorry.

Wells Fargo executives may contact me for reasonable solution, though time is dwindling quickly. Note: It is against our in-house legal policy and ethics to resolve case on the day of the trial or even the proceeding week, in order that Wells Fargo may be spared a full assault of charges and restitution they will not soon recover from. Now is the only time anyone will show interest in a financial resolution in lieu of filings. The Filings against your corporation could begin as early as late next week.

Call Mr Terry at [protected] All complaints against Wells Fargo should be relayed to Mr. Terry who will send you a simple form allowing you partial awards monies on a win verdict and assessed punitive damages. [We are thrilled to announce that the punitive damages in this case are well into the 7 figure bracket, according to highly respected individuals form the Rand Corporation who have counseled us on all our options and exactly the impact on our communities, should the criminal charges be victorious. They assess there never will be criminal trials as all will accept plea bargains for lesser time. A minimum incarceration time has been set at 9 months on the low end for lesser culpability and 25 years for the actual "principles" that were architect to this very elaborate scheme.

Read full review of Wells Fargo and 1 comment
Update by Margaret Terry
Apr 07, 2010 6:19 pm EDT

Call Mr. Terry for Class Action Lawsuit regarding any and all fees, ie. late fees, over-the-limit fees, etc. that were fraudulently placed on an account you closed.

call ASAP Mr. Terry [protected]

Bye the way -- an added bonus for the information we seek concerning this photograph that may or may not be of chairman and CEO of Wells Fargo, the nation's fifth-largest financial institution, Dick Kovacevich. He may have been "caught" in an awkward moment here seen with possible mistress, one of his rumored many.

Our iron-clad proof of banking scheme and fact that there are law offices in 3 states currently and aggressively devoted to putting this man away in Federal custody for a long time, as well as working with some Feds to devise a restitution plan and way of bailing Wells Fargo out should it be on the brink of collapse.

Just how long Dick did you think you'd get away with it? Even if we can not nail you, your buddies on top are going down. The real sad fact remains: In the end there are no winners here because Wells Fargo sought to defraud millions of dollars from just plain old Americans like plumber Joe, that trusted in you guys. You let Joe down, you let yourself down, you let all of us down.

call ASAP Mr. Terry [protected]

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
P
P
PROTECTOR OF THE PEOPLE
Costa Mesa, US
Dec 06, 2010 11:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

http://www.bloomberg.com/news/2010-07-07/wachovia-s-drug-habit.html

ComplaintsBoard
M
5:31 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo closed accounts and

This is multi- million dollar criminal fraud that will with my help have a class-action law suit behind it. And there's no cleaning it up Wells Fargo because I now have irrefutable indisputable proof, beyond all reasonable doubt, that you {Wells Fargo Bank referred to here out as "you"} knowingly and with forethought and malice gave instructions to lower management to do several things. And love this, We now know why you thought you were not going to be caught --sorry!

Goes like this:
Step 1 -- Just like the gentleman that started the complaint a person closes out an account with absolutely nothing pending on it and does so with a printed receipt that he now has a zero balance.

Step 2 -- A period of silence normally goes by, or from what I can tell it may a "varied" waiting period for it to appear legitimate. But soon after the person, here is the fraud, charged a monthly recurring fee, to the zero balance. Now whereas you are going to claim, ah but I am one step ahead of you Wells Fargo, you will attempt to claim that the account was closed "during" the exact time period that the account did not have money in it, yet not fully in a closed status --if that makes sense, which it does not, though they remedied this.

Step 3 -- They in return do not call the unsuspecting consumer as this would render complaints such as this. They instead turn it over to a collections agency, and guys I love this more than ever, a collection agency owned by none other then Wells Fargo.

Step 4 -- This money is or never was meant to be collected by the consumer, as I discovered and taped a phone conversation> here is the jist of it. We, the consumer are not sent out any type of collections letter nor given any of the usual phone calls normal collection firms rely on. So here "DEBT" is created/manufactured and goes largely undetected or rather unchallenged as the monies are not aggressively sought. In fact most consumers will report of not finding this debt out till much later and usually through some kind of fluke, like calling in to complain about some charge and an attendant revealing the debt.

Step 5 -- This debt is conveniently kept to under a hundred dollars though besides the monthly service fee they tacked on out of thin air they now also add another charge, perhaps two extra charges: a late payment fee and a fee for being under the limit. All still less than $100.00 dollars though around the $50.00 dollar mark for each account. I had closed on the same day a personal checking account and a savings account both totaling a hundred dollars of debt. This DEBT is slated for "CHARGE OFF"and the America taxpayers are now responsible. The IRS is never alerted. My under cover bank employee has recently revealed another fact that will demonstrate malice and knowing the difference between right and wrong. It is...

Step 6 -- All debt that is sent to collections comes with an incentive to pay the bill. It is called your credit score. Wells Fargo Bank was given specific instructions that this debt would never affect the consumers credit repot and further more never reported to the Credit Bureau's what-so-ever as this event could and would be the one thing to raise the red flag. Eventually the folk seeking credit would discover their credit score had been negatively impacted, though because it is never reported it never sound any bells off. Very clever though a truly air tight case. Oh yes, my confidential informant is an impeccable non-impeachable witness. She was reluctant at first especially when I informed I wanted her to do it for the fact it was the right thing to do not for money. The money could discredit her testimony against key banking officials the day of trial. We are good to go, clean as a whistle.

Closing Comments: We need though at this point more consumers that will come forward with the same scenario. In-house documents have already been recorded and copied therefore if they get the urge to purge they are a little too late! But again we need live bodies before actual Discovery and Grand Jury summons. Wells Fargo will need to absolutely credit me back every fee they ever garnished for my entire life of having banked there for me to go away and not pursue. I find it impossible that this will happen as the powers to be are not the ones reading this and probably think they are smooth sailing. Please contact me or leave contact info. for you in the comments section here. We are talking Class-Action suit with special circumstances which qualifies in anyone's interpretation of the law as damages. This was no over-sight fellows. This was no accident. This required advanced planning and inclusion at the very highest levels of the banking corporation. It has gone on undetected for years and has effected thousands of consumers resulting in the theft of millions of dollars. Partake today in a Class-Action and get the refund you are entitled to. Do it because it is the right thing to do and stop corporate theft in America. We are counting on you to come forward. A public service announcement will be developed and aired on mainstream television so it is only a matter of time. You are by the way with a group of legal pros that have NEVER lost a case. We are at the top of our game and will collect. We are in addition seeking concurrent criminal penalties as well demanding that it be served in a Federal Correctional Institution not a suspended probation of which they will attempt a plea. No pleas -- this case is too easy, sorry.

Wells Fargo executives may contact me for reasonable solution, though time is dwindling quickly. Note: It is against our in-house legal policy and ethics to resolve case on the day of the trial or even the proceeding week, in order that Wells Fargo may be spared a full assault of charges and restitution they will not soon recover from. Now is the only time anyone will show interest in a financial resolution in lieu of filings. The Filings against your corporation could begin as early as late next week.

Call Mr Terry at [protected] All complaints against Wells Fargo should be relayed to Mr. Terry who will send you a simple form allowing you partial awards monies on a win verdict and assessed punitive damages. [We are thrilled to announce that the punitive damages in this case are well into the 7 figure bracket, according to highly respected individuals form the Rand Corporation who have counseled us on all our options and exactly the impact on our communities, should the criminal charges be victorious. They assess there never will be criminal trials as all will accept plea bargains for lesser time. A minimum incarceration time has been set at 9 months on the low end for lesser culpability and 25 years for the actual "principles" that were architect to this very elaborate scheme.

Read full review of Wells Fargo and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
N
N
need laws against WFB
Broomfield, US
Apr 14, 2011 6:07 pm EDT

I have an ongoing issue with WFB for the past nine years. I have tried to call you MS. Terry to discuss this matter with you. I have made several attempts to reslove this with WFB... My account/s (having three and all three were closed the same day) with WFB was closed nine years ago. Seeing what WFB has been placing LCA monies into account (closed accounts Yes there are two of the three they are doing this with) then charging a return check fee, along with monthly service fees and interest charges. There has been no transactions on either of these accounts. My husband or I have not made any deposits, withdraws, checks written or debits to this account, thererfore the monies placed into account are totally WFB internal transactions. They add monies put back moines while adding fees to closed accounts. Now that the LCA has maxed out they now want me to pay them for all the monies they placed into these accounts for monies I had never seen, used, nor authorized. There has to be a law against this.

A
A
Annette Randolph
San Francisco, US
Apr 26, 2010 10:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have a very similar issue with wells fargo. please email me so that i can explain. my email is jazystorm22@yahoo.com.

annette randolph

ComplaintsBoard
M
5:11 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo fraudulent fees assessed towards recnt ly closed accounts.

Attention Wells Fargo consumers who were charged wrongful fees,

For Wells Fargo Civil Lawsuit Class Action call me at [protected] Ask for Mr. Terry.

We never charge you legal or processing fees of any kind. We will recover the fees that Wells Fargo fraudulently stole from you and people like you. In addition we have received the green light to seek punitive damages, as this case was not born out of negligence or an oversight, but rather cunning calculated financial planning and taking into account their propensity for getting caught. They actually did quite an impressive job of keeping it out of mainstream medias or the consciousness of anyone that matters. Because of the seriousness of these civil and criminal complaints we are sworn to secrecy and all Discovery is kept classified until judgment day and we can have them served. Their Oregon state financial services will be the first released indicted by the Grand Jury, as a heads up. We are close, real close.

We need you if you have a similar case or perhaps all you know is Wells Fargo charges you fees that do not seem legal or right. Perhaps you canceled an account only to find out you still owe on it.

A long haul though Wells Fargo is now about ready to pay up and be held accountable for their actions along with all the upper management personnel we can trace. The staff giving the orders and mandates of "creating debt" and subsequently charging the monies off. We have several written memorandums though to Wells Fargo credit they kept this well compartmentalized in order to assure compliance of the scheme yet for no one to piece it all together .

Theses upper management directors and principles of Well Fargo Bank are all in an active process being reviewed by our expert team and we have brought in some outside help, an ex-circuit court judge, for the purpose of sledging out any weak spots or flaws that could make for a reasonable doubt. We are not ready till every last ounce of doubt is purged from this case. We invented the term "Air-tight Case!" Their Credit Division in the state of Oregon has been the easiest to unravel with full fledged supporting documentation coupled with two highly reputable and trustworthy banking employees that have first hand eye-witness accounting of the men and women of Wells Fargo they believe were in full collusion at the highest point of this financial conspiracy to defraud the IRS and American taxpayer out of millions of dollars.

Note to Wells Fargo: Contact us should you have any ideas of solution. Time is not on your side. Act quickly, you are warned.

All others: We will prevail as we always do. Call Mr. Terry for Class Action Civil Suit, based on fraudulent fees assessed to your account. Call [protected]

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
6:14 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Wells Fargo lost our car title

Date Phone Time Who
Mid February, 2010 Mid Afternoon Ron (Mortgage)

I entered local branch in Truckee CA. Asked to make sure our information was correct because we were going to sell our car and wanted to make sure the title would be sent to the correct address. Was directed to Ron, a mortgage banker, to check it out. Address was not correct on a few accounts. Ron had us go online in the branch and change the address to xxxx, Truckee, CA 96160. They were set to a previous physical address at xxxx xxxxx, Truckee, CA 96161. He said we were all set and all info would now be sent to our PO box.

Date Phone Time Who
February 25th, 2010 4:30pm PT Local Branch Teller

Sold the car to the new buyer. We went into the local Truckee Branch together, and at the teller window, he handed me $7200 and I deposited it into our Complete Advantage Account to pay of our auto loan on the 2004 Subaru Impreza Outback Sport. We asked the teller how long it would be until I would have the title. The teller told us we would have the title in 10 business days, but to call [protected] to make sure that was correct.

Date Phone Time Who
February 25th, 2010 [protected] 4:34pm PT Wells Fargo Customer Service Rep

I asked the rep how long it would take for me to receive the auto title for the Subaru. Was informed that it would be 10 business days.

Date Phone Time Who
March 11th, 2010 [protected] 2:36pm PT Wells Fargo Customer Service Rep

Talked to the rep to check on the status of our title, we had not received it yet. The rep said the payoff of the auto loan posted on March 2nd, 2010, so that the 10 business day wait started then. We would receive the title on March 16th. I asked the rep to varify where the title was being sent. I was told it was being sent to XXXX, Truckee, CA 96160

Date Phone Time Who
March 19th, 2010 [protected] 4:43pm PT Wells Fargo Customer Service Rep,
4:50pm PT Customer Service Manager
4:52pm PT
4:58pm PT

Called to check status of title, as we had not received it yet. Was dropped 3 times from the call being transferred to the auto loan dept. Spoke with a customer service rep to inquire about the title. Was told we should have received it, it was mailed, and he didn't have any other answers. I asked to speak with his manager. Upon speaking to the manager, he said the title had been sent. I asked where it was sent to. He said XXXX XXXX, Truckee, CA 96161. I told him that was an old address and that we had updated our profile so that this would not happen. As he checked our accounts, he also said our Line Of Credit Statements had been going to the XXXX address for over a year and had all been returned undeliverable. He made the address change. He said he would have the title resent, and guaranteed that it would be in my hand by March 26th. I was given a reference number for the conversation of: XXXXX

Date Phone Time Who
March 25th, 2010 [protected] 3:40pm Arlene XXXX, Wells Fargo Loan Dept, Albequrque

I received a call from Arlene XXXX in the Wells Fargo Loan Dept in Albequrque, NM. She stated that the title was an "electronic title", and was being sent through the DMV. She said Wells Fargo was done with it's obligation to the account. I told Arlene that I had heard different stories from different Wells Fargo Reps saying different things. I told her that one rep told me the paper title had already been sent to the wrong address. Arlene said that I had not spoken to any customer service rep since 2009 because there were no notes on my account. She then put me on a conference call with the DMV. The DMV agent said they had gotten the lien release from Wells Fargo, and sent the title to the Northwoods address. I told Arlene that it was the wrong address, that we had already had the correct address changed before we sold the car, and then again after (see March 19th, 2010). She said we should try to intercept the mail at the Northwoods address. I told her that there is no mail receptacle there, and that it shouldn't be up to me to fix this. She said our only other option was to fill out a DMV form "REG 227", stating that Wells Fargo lost the title, and we needed a duplicate. When I asked how long that process would take, she said 2-3 months. I told her the new owner of the car is waiting for the title, and that was unacceptable. I told her that if he wrecks the car, it is still in my name and I am responsible. I then asked Arlene what would happen with the title that was sent to the Northwoods address. She said it would be sent back to Wells Fargo. I asked her how long that would take, she said she isn't the US Postal Service and she didn't know. I became frustrated and said, "do you possibly think it would take less than 2-3 months?" She said she could not speak to that. She said if I wanted her to send the REG 227 form, that all I needed to do was present it to the buyer with a bill of sale, and he would take it in to the DMV and they would process the new title in his name. I told her I needed to speak with the local branch office and my wife before I made a decision.

Date Phone Time Who
March 25th, 2010 Truckee Wells Fargo Branch Visit 4pm PT Tyler XXXX, Wells Fargo Personal Banker

I went into the local branch office after speaking to Arlene, and was directed to Tyler XXXX. I presented the whole situation to him. He told me that Ron, the Mortgage Rep who changed our mailing address in February, didn't really work at that branch and that he could only change it on the local system and that it wouldn't have changed on the Loan Department system. He also said even if he had, it would take up to 90 days for the system to make the changes. As for the title, he made a call to one of his "sources" to see what they knew about it. Tyler said his "source" said that the records showed that it was a paper title mailed to our XXXX PO Box. His advice was to wait until Tuesday, March 30th to see if it arrived in our PO Box. I was emotionally upset.

Date Phone Time Who
March 26th, 2010 [protected] Arlene XXXX, Wells Fargo Loan Dept, Albequrque

I called Arlene and asked her to send the REG 227 form to me. She said she would overnight it, but it probably wouldn't arrive until Monday. She gave me a UPS tracking number of XXXX. We received the REG 227 form on Monday, March 29th at 7pm.

Date Phone Time Who
April 1st, 2010 Truckee Wells Fargo Branch Visit 9am PT Bank Teller

I went in to the local branch office this morning to ask a question about the REG 227 form. Arlene had said that all I needed to do was give the form to the car buyer, and he would take it in. But I noticed that the form was marked for a duplicate title, and not a transfer of title with duplicate title. Page one had the lien release information filled out by Wells Fargo. Section 4 calls for the registered owners (me) to release ownership. Page 2 is where the new buyer would fill in his information. I asked if anyone could help explain this to me, but no one in the office could. The teller tried calling her help line, but they told her to speak to a different department. When she called that department, they told her to speak to the help line. The teller called over another banker, and filled her in. The banker got on the phone to try to figure it out, while I got on the phone with Arlene. Arlene said she filled the form out correctly, and that a duplicate title would be sent to me if I turned the form into the DMV, and it would take about 30 days. When I told her about what she had said with the seller taking the form into the DMV, and the title being sent directly to him, she said that Wells Fargo doesn't do that on these forms. When I hung up with Arlene, the local branch banker said that if I go in with the buyer to the DMV, that they can process it there and release my liability in the vehicle and send the new title directly to him. Unfortunately, the buyer lives in another city, and the DMV is closed today for Cesar Chavez day.

Date Phone Time Who
April 2nd, 2010 DMV, Grass Valley, CA 11am-3pm DMV Teller

I met with the car buyer in Grass Valley, CA to go in to the DMV office. When I explained to the DMV clerk what had transpired, he was puzzled why Wells Fargo had released the car into my name. He also explained that the form that Arlene had given me was in fact filled out incorrectly. He filled out a new form as a transfer of title with duplicate title. After over one month and 9 different conversations with Wells Fargo employees, the car is officially transferred out of my responsibility and into the buyer’s with the help of the DMV, no help from Wells Fargo.

Read full review of Wells Fargo
Hide full review
ComplaintsBoard
L
9:33 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo customer service, branch mgr.

We went to this bank to open up an account extra checking . The person that helped us made me very un-comforable as he watched me put in my pin and passwords also watched my husbands password on his debit card. He spoke to me about private matters regarding his girlfriend and money issues. He had a cell phone an d it kept going off then he left for awhile and came back. Our account was ok and we found out that this person was fired.
Then on line banking issue of a mortg. payment that either one of myself or husband did. Yet I spent 8 hours on the phone to a District Office Person and then to the Bank Manager of which was so rude and accused us of fraud! Instead of fixing the issue they dramized it so much that finally my husband had to take over and we finally told them to release the mtg bank payment to our mtg company and let it go. They thought there was fraud on our account or we were trying to do fraud I don't really know, but after that horrible day and speaking with someone who just does not care you have to wonder why so many people are sick and tired of the poor quality of customer service. This guy we found out they fired him? Get that one?

We have since opened up another checking account at another bank due to our direct deposits it is so hard to change, but I think if you have several account and keep them under control you can make it. The froze our account so we couldn't even use it! What a damm joke.

Our mortg payment still hasn't got to our bank? That's another thing do not use there on line banking it takes 5-20 days to post off your account.

You can really get screwed up if you are not careful.

I think this bank is horrible but staying with them for a while will be ok.

Read full review of Wells Fargo
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
W
1:35 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo home mortage

Do not go with Wellsfargo home mortage. To start off I was approved for a $120K loan, put a bid on a $140K home depending on 20K downpayment program. Wellsfargo was recommened to use for this specific downpayment program. The program ran out of money before we closed therefore could not follow through will the contract due to being 20K short. Had given wellsfargo a check for APPRAISAL fee for $495, appraisal was never done. I was told I would be refunded the fee due to the fact appraisal was never done. Been calling for 2months talked to a total of 10 people saying my check was being mailed. Have not seen the check for about 8wks been waiting. THEN i talked to someone today saying I WILL not be receiving a check they are keeping for "Fees". Very rude and condesending attitudes. STAY WAY FROM THESE IDIOTS!

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
N
N
nomorewachovia
, US
Apr 06, 2011 1:02 am EDT

Stay away from these IDIOTS in Elizabeth City, NC. Bob Abbitt is the BIGGEST IDIOT in Elizabeth City, NC Wellsfargo/ Wachovia Home Mortages. What IDIOT hired him. He screwed up one too many home mortages. He has no customer service skills. He is very RUDE. They bill you for stuff that your not suppose to get billed for. All he says is I DON'T KNOW. He messed up my whole account. Do not do any business with Bob Abbitt in the Elizabeth City, NC Wachovia/ Wellsfargo Home Mortages.

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wells Fargo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wells Fargo Customer Service. Initial Wells Fargo complaints should be directed to their team directly. You can find contact details for Wells Fargo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wells Fargo. Discuss the issues you have had with Wells Fargo and work with their customer service team to find a resolution.