Menu
Wells Fargo Customer Service Phone, Email, Contacts

Wells Fargo
reviews & complaints

www.wellsfargo.com
www.wellsfargo.com

Learn how the rating is calculated

4.4 7548 Reviews

Wells Fargo Complaints Summary

624 Resolved
1094 Unresolved
Our verdict: Engaging with Wells Fargo, which has a below-average resolution rate, demands caution. Thoroughly assess their service reviews and explore how they handle unresolved complaints. If you encounter issues, document your experiences meticulously and be persistent in seeking resolutions.
Verified
The authenticity of the customer service contact information for Wells Fargo has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Wells Fargo. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Wells Fargo reviews & complaints 1753

Filter reviews by rating
5
5808 reviews
4
1 review
3
2 reviews
2
7 reviews
1
12 reviews
Sort by:

Newest Wells Fargo reviews & complaints

ComplaintsBoard
M
12:00 am EDT

Wells Fargo they take what they want

A couple of weeks ago I started receiving phone calls about a car loan that was 90 days past due. I stated I don't own that car or know what they are referring to. They continuously called 4 or 5 times a day requesting I pay, I continued to deny the debt and requested proof. Their response was always your on the contract as a cosigner, of course they are just looking at a computer screen with my name on it. Identity Theft or Fraud I am not sure yet which, but the point to this is...

The Warning

If you happen to have any accounts with Wells Fargo they will take what they feel you owe from any of those accounts to balance any other accounts. They did not fore warn me or ask for my authorization before they zero'd out my checking account for this debt they claim I owe.

Read full review of Wells Fargo and 1 comment
Hide full review
1 comment
Add a comment
M
M
MadasHell
,
Nov 13, 2008 10:06 pm EST

Go to your bank and STOP all auto payments to Wells Fargo Dont let them take it from you accounts. Your bank can stop this . Dont let ANYONE do automatic pay from your bank accounts. Go to your bank and disallow it. Pay your payments by check, via the mail. dont do phone payment by check.

Here is the direct numbers for the people in charge . keep notes of time day, and what they discussed. They will try to play you, don't take it. Look at the Fair credit reporting act, to see what they can and cannot do. You will see they do alot of things hey shouldn't and legally cant. report them!

will coakley VP Collections
[protected]
e-mail. willcoakley@wellsfargo.com

Alex Alverez
direct number [protected]

e-mail alexalverez@wellsfargo.com

if this doesnt resolve your issue ( it won't, they are VP's cause they are better liars) report them to

If your complaint is with a national bank (has the word “national” in its name or the letters “N.A.” after the name), please contact:

Customer Assistance Group

Comptroller of the Currency

1301 McKinney Street, Suite 3710

Houston, TX 77010

Telephone: [protected]

E-mail: Customer.Assistance@occ.treas.gov

Internet: www.occ.treas.gov

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo worst customer service I have ever experienced

Wells Fargo Home Mortgage
www.wellsfargo.com

I refinanced a home loan with Wells Fargo obtaining a loan with a different company. Loan with Wells Fargo was paid off 8/31/07. I am owed $1400.00 escrow refund. per Wells Fargo website, procedure is to issue the refund check 15 days after the loan payoff. I waited 21 days. Called Wells Fargo cust. svc and was told they have until 28th of Sept. for my receipt of the check, stating the check was mailed from Des Moines, IA on Sept. 17th. I live in a suburb of Des Moines. Considered same metro area. I did not receive the check on the 28th so I called back that day after my mail had been delivered. I spoke to "Teon" who told me he would place a stop pay on the first check, so if I happen to receive the first check, I should discard it. He said a new check would be "OVERNIGHTED" to me and received no later than the following Tuesday.

On Saturday, I received the first check, but no good because a stop pay was placed, per Teon. Took 12 days to be delivered 8 miles from Wells Fargo. However, I was assured I would receive a new check Tuesday. Did not receive check on Tuesday, called back. Wed, Oct. 3rd. Rep. said she could not tell what was happening with the refund, no notations. She asked who I had spoken to on Friday. I could not find the name immediately. She said she could not determine what was being done without the name. I said I would find the name and call back. Found the name few moments later and called back, of course different person this time. I asked to speak with Teon. Was told not allowed to transfer call to Teon, because Teon had not placed a notation on the account giving permission to transfer call to him. This call was now being handled by "Stacy" Stacy said she could not tell what was happening with the refund based on computer records, she could not even tell if a stop pay had been placed on the first check, which I now had in hand, but she said I could not deposit, because it may be returned. I asked if she could go talk to Teon, and she incredibly said she was not allowed to do that. I asked to speak to Teon's supervisor and she put me on hold for 10 minutes. Upon Stacy's return, she said it would take 24 hours to determine if a stop pay was placed on the check and another 24 hours to issue a second check. She said she would need to send an Email, per procedure, to Teon and Teon's supervisor, whose name is Aretha Andrews. Stacy assured me absolutely 100% that Ms. Andrews would call me the following day to update me on what the outcome was of the inquiry. Stacy gave me Ms. Andrews direct number and I asked Stacy to place a notation on my account that allows me to call her back if I need to. She assured me she would do that and guaranteed that Ms. Andrews would call me. That phone call did not come. I called back the day after I was to receive the promised call. I called the direct number I was given for Ms. Andrews and got her voice mail. I left a message. I then called the Cust Svc number and asked for Stacy, rep. said he was not allowed to transfer calls to other Rep's. He said Stacy had not placed the notation on my account as she had promised. I am now starting over and explaining the whole thing over again to brand new people. As of now, someone named Chad Fease has assured me a new check is being issued today, Oct. 5th, and I will receive the check no later than Monday.

I maintained a mortgage loan with Wells Fargo for 11 years and they made a nice chunk of change from my interest payments. To put it simply, I do not deserve to be treated this way.

Read full review of Wells Fargo and 5 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
5 comments
Add a comment
M
M
MomTino123
Syracuse, US
May 27, 2011 3:45 pm EDT

I recently became involved with Wells Fargo Dealer Services and it has been nothing but hell since. The employees are incompetent and rude, they will say anything to degrade you. They don't try to work with you on anything and act like they are doing you a favor. They rep-remand you like a child and put your character in question with every phone conversation you have with them.Please when considering dealing with this company to keep in mind their uncivil tactics of business. Try at any cost to avoid Wells Fargo

J
J
Jill Paul
, US
Jan 12, 2011 1:24 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I feel your pain. People beware, do not use Wells Fargo for your mortgage. The amt of stupidity and incompetence is unreal, I have never been treated so shoddy especially by people who are getting my money. They have been making us jump through hoops for months although we have a perfect application. I know it is age discrimination but of course I can't prove that . Wish there was a way to let the world know what a dishonest organization they are

L
L
Lee Org
Encinitas, US
Sep 02, 2009 4:37 pm EDT

I've twalked to more than ten employees sat Wells Fargo Home Mortwge about my loan with it. Wells Fargo has constantly to jack up my mortgage payments with hocus pocus excuses. THE PROBLEM IS TO STOP WF from admitting its mistakes, let alone making corrections. WF is also using such excuse for not cashing my monthly losn payments and entered it as [deliuent]! What a small-time losan shark!

B
B
Brad
,
Sep 18, 2008 8:14 pm EDT

Please contact the Better Business Bureau and the Comptroller of the Currency for National Banks. Doing this will get the banks attention and they will work more diligently to resolve your issues. This will also help others.

R
R
rhonda wiltsi
Pickerington, US
Dec 01, 2007 9:33 pm EST

wells fargo cash on demand loans beware ! Isn't there anyone that can stop this company from hurting peoples credit ? I reported a loan that was taken out in my name without my concent and the use of MY SS# without my concent . I shortly after that had a brain injury ,I have all the medical reports and a police report # to prove all this is true . I called after I was recovering and they told me they would do nothing about the problem to much time had passesd . I now have a credit report with an unpaid loan on it and that there is somewhere around 1500 dolars owed . I will except any help I can get with this matter . One last note I have been on ss disabilty for around six years now. My yearly income is 7000. dollars a year .I see about 5000. of that because I have to pay medicaid 1200. a year and another 1200. is used for over the counter drugs not covered by madicaid . Hard to believe I know please help me regain my credit back .
Thank you and may god bless.

ComplaintsBoard
A
12:00 am EDT

Wells Fargo I would never do any business with wells fargo bank again!

When I purchased my vehicle financing through Wells Fargo Financial. Several months after the purchase I was injured and went on full time disability. Fortunately I did purchase disability insurance with the loan.

Unfortunately, I stopped receiving monthly statements. When I call the Wells Fargo office that originated the loan they cannot tell me why I am not getting a monthly statement. They would only tell me that my loan was current. I never did get another monthly statement, however, I did receive a letter from their collections department in Kansas City.

When I call the number in Kansas City and explain that I haven't received monthly statements in a year, they don't seem to see that as a problem. I ask, how would I know if I was current or behind if you won't send me statements, they have no answer. When I tell them that the disability insurance company is making the payment and that the payment should be current, I'm told it is not.

This bank does not know what it is doing. They are rude and can't see that the problem here is within their own system. I would never do any business with Wells Fargo Bank again. In the mean time I just hope a tow truck doesn't back up to my vehicle and tow it away before Wells Fargo finally gets this right.

Read full review of Wells Fargo and 7 comments
Hide full review
7 comments
Add a comment
I
I
Irvin C. Knight
West Chester, US
Jul 28, 2009 3:12 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Wells Fargo has a flaws in there automatic deducted car payment program . My car's loan payment was suppose to come out of my checking accout automatically on the 15th of each month and when they failed to take the money out I had ediots calling me on a regular basis . I have since paid my car off and will never do business with this company again . I complained about this to many people to no avail .

IrvinC. Knight - West Chester, Pa.

D
D
D Nicely
Buena Vista, US
Jul 25, 2009 12:07 pm EDT

We had a similar instance and got behind on the car payments and these people are very difficult to deal with. People can say pay your bills but when you have to choose due to financial layoffs and things a house is more important than a DAMN car.

Y
Y
yep
Blooville, US
Jun 17, 2009 4:54 pm EDT

I had pretty much the worst buying experience ever in dealing with WF... They are the worst complany I have ever dealt with. The lie to get you in the door, make you wait for hours, and then act like you should have known all the details before you got there. Also the automatically put Road Side assistance on the loan, and when I declined, I had to wait another hour for the paperwork to be printed. WILL NEVER DO BUSINESS WITH THEM AGAIN.

T
T
Tito D
, US
May 26, 2009 11:51 am EDT

I agree with the other posts here 1000%...

WFB routinely bends the rules, crosses the line, lies, makes misleading statements ... need I say more?

My Mom bought a vehicle for my older brother, and he agreed to make the payments, but being the unreliable less than responsible people he and his wife are, they are never on time with the payment it seems...

WFB calls here 2, 3 or more times a day when they are late, and I record all the calls - and I inform WFB that the call is being recorded as required by law...

The same (male) individual has threatened my Mom with arrrest, and threatened to expose her to the neighbors as a dead beat...

Where can I write a cease and desist letter to stop these calls? When I've asked WFB for the address they start back peddling and say they don't know, etc...

L
L
leslie dangerfield
,
Jul 29, 2008 4:59 pm EDT

wells fargo is the worst company in captivity. there should be some kind of watch dog group that investigates and then closes this place down . no consumer should be harrassed the way these people do, if you're one day late customer service(big joke) is calling with threats for repossesion. all consumers who have had any problems with this horrible company should get together to file a class action suite

R
R
rhonda wiltsi
Pickerington, US
Nov 27, 2007 4:09 pm EST

I was avictum of Identity theft. I made every attempt to get together all the facts that it was someone else whom toke out the loan. They didn't care they put it on my credit report as nonpayment. They then added on extra fees late fees ,over the limit fees etc.. I now can't get any credit at all that I try for. I am at my wits end.

D
D
David Willis
,
Nov 05, 2007 6:31 pm EST

Wells Fargo lost my first three months payments and reported to the credit company's that I was past due, They finally found my payments after 3 weeks and will not take the late postings off without me sending a letter requesting it.

ComplaintsBoard
L
12:00 am EDT

Wells Fargo inappropriate service!

In 2003 I financed a new Ford Focus thru Wells Fargo Auto Finance, formerly known as Wells Fargo Financial. I must say that I never really had a problem with the account for the first three years. Then, due to divorce proceedings, I began to fall on really hard times financially. I asked, several times, for a grace period on my payments and was denied. Then, My spouse moved out of state and as per our agreement, he took the Focus with him. He would make the payments from that state, in his name but using the proper account numbers. However, EVERY month Wells Fargo would send ME the bill, and call me several times, demanding that I make the payments. (I was primary on the account). Whenever I would call my ex, he would assure that the payments were being made. I had no reason to doubt him. This month, Sept 2007, my ex paid-off the account in full. So... guess what! My expectation is that I am paying off an account so that I may be in receipt of my car title, free and clear!. Wells Fargo, Instead sent me a BOGUS Release of Title and Affidavit of Loss (of Title). THEY LOST? MY TITLE! I did my part and TRUSTED them to do theirs...they did not. Not only that, but the Affidavit that they sent me was improperly signed by their Records Clerk, and it came from a bank that was not on record with the Washington State DOL. Also, the Affidavit had incorrect information and was NOT Notarized. SO I have taken time from work to drive to the WA State DOL Main Office to find out that I must wait even longer and go thru several steps to be able to get a clear title for the car. (In the mean time it is setting in Texas, awaiting a clear title so that it may be re-registered). Firstly, WFF/Auto must initiate a corrected affidavit, and then I may file for a new title. Two Reps from the WA State DOL have affirmed that they have had prior evidence that someone at Wells Fargo Auto Finance has been "Washing" Titles. So, when do we take action and prosecute? They find it necessary to harass me about payments that are not late, and yet they cannot produce the Title that I PAID to entrust in their "Safe Keeping?" WOW! What a RIP-OFF! I will never again do any business with Wells Fargo!

Read full review of Wells Fargo and 2 comments
Hide full review
2 comments
Add a comment
K
K
KDC
Pembroke Pines, US
Jan 15, 2009 8:59 am EST

A vehichle was lease thru Well Fargo from 2004 thru 2008. It was trade in back in 4/08, 5 months prior to the term of the lease. I was never late on my lease payment to the bank. However, the problems stated when I informed Wells Fargo that I was trading the vehicle and leasing something else thru another bank. They were so rude and kept calling me as to why the did not receive payments. I explain to them that the vehicle was already traded and gave them the contact name of the new leasing company. The calls kept coming in all hours of the day. I decided to asked for a supervisor and she was so NASTY AND RUDE. Her response was "what do you want me to do". I explained to her that I want the calls to stop because I no longer have the vehicle because it was traded for something else and that the new leasing company owes them the balance. She hung the phone up in my ears. I dial back and complain about her, but of course they could not locate who she was. Anyway, the calls stop. I contacted my new leasing company who told me Wells Fargo as posssesion of the old vechicle. Six months later I decided to check my credit report and to my surprise, Wells Fargo as noted that the vehicle was repossessed by them. I have filed a claim thru Equifax to have this investigated and clear from my report. Because of the harrassment, rudeness and now FALSE doucmentation from WELLS FARGO BANK, I will NEVER due business with them every again. I do hope that something can be done to WELLS FARGO for filing false information and trying to ruin my credit. Also, i do hope they can employed better people to respresent their company than the nasty ones they have currently employed. I too will be contacting and filing a complaint with Wells Fargo to have this rectified. I am hoping that my present experience with Wells Fargo will be better than my past. I will comment on the outcome of this investigation.

E
E
E. Andrews
,
Dec 11, 2007 11:42 am EST

I totally agree with you. I hate these people. Even though I'm upside down on this vehicle, I will sell it and pay the difference just to get these idiots out of my life. They've lost payments, harrassed me, and nearly caused me to loose my job over their stupidity. THEY lost the payment, not me. And then they try to make it seem like you aren't a responsible adult when they call and harrass you. I hope they go out of business. They S*CK!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo using consolidation schemes to trick consumers!

We have a small loan through Wells Fargo (was $1100... now down to $840) which we have been paying on time, actually early, and paying about $10 extra each month. I was contacted by a representative (Pete) via phone from their St. Cloud, MN office to see if I wanted another loan since we had been paying on time and such. I told him we were doing fine, so "no". He then asked if we would consider a consolidation loan, as it might help us reduce our high interest credit card payments. (We do have several credit cards... as I went to graduate school and graduated with my master's last year, so accumulated some debt along the way.) We thought it might be nice to have it all lumped into one payment (consolidated) with lower interest, so we decided to hear him out, as we will soon be moving into our new house, so would love fewer payments. He asked us to come into his office and bring our car title, pay stubs, and insurance slip for the car, as it might be a source of collateral. We figured we would do it to see what they could offer us. (Note... we have 3 years left to pay on our car on a 6 year loan at 9%; we have $2900. in equity in the car). Since we have not had a late payment on anything in over 3 years, we hoped for a good offer. He asked us what we wanted when we got there... we told him to consolidate into a lower interest loan- to avoid several small payments, and instead have one. After almost 2 hours of sitting in his office (he was 'downstairs' talking to an underwriter), he finally brought in an offer. They would refinance our car with a 66 month loan at 18%. We could then take the equity ($2900) and use it to pay off a few small credit cards. They also would offer us a $5000. credit line to pay off some others. I asked the percentage rate... 20.998% was the offer! We nearly fell off of our chairs. This is higher than any of our credit cards, and the car loan was a joke at 18%. We just got up and walked out the door. We couldn't believe that they would think we would fall for this! Obviously, they were not thinking of our needs... only how they could make huge amounts of money off of interest on us! Buyer Beware! We will pay off our credit cards on our own... we are doing it fine now. We certainly DON'T need to make Wells Fargo rich in the process.

Read full review of Wells Fargo and 16 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
16 comments
Add a comment
M
M
Marilynn McRae
,
Oct 24, 2008 5:12 pm EDT

I have continually called and spoke to WFFB to correct my account. The account was taken out on May, 2006 with a balance of $3, 500. The amount that they are saying today 10/24/08 is still @ $3.282.60. I have asked repeatedly for WF to review my account and send me documentation of all of the payments that I have paid. I requested that insurance payments be removed from the account over a year ago, and they would not remove the insurance even though I was not able to use it when I needed it. I have had this account over three years and it will not go away. My contract state a $10.00 late fee, they automatically increased late fees to $39.00. Other fees was added to advanced charges that I was not responsible for. I am unable to get the company to correct the problems associated with my account. I can't even get them to give me a fax number to fax the letters that I have written to them with no satisfaction. This account should have been paid up by the payments that I have made, however the balance is showing like I have not paid any payments on the account. I can not get any response from the company to give me an reasonably payoff amount.

Sincerely,

Marilynn McRae

D
D
daniel roy
,
Mar 20, 2008 1:41 pm EDT

They are taking advantage of people in trouble. They should be closed and sued...

H
H
Havetostayanonomoussoimnotfired
Parker, US
Apr 11, 2012 3:19 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

At the parker colorado branch, managers are fully aware of the gaming and unethical practices and encourage and reward it.

A
A
albertsmom
Brentwood, US
Dec 23, 2009 1:37 pm EST

I am a former employee as well

I can also relate to the other former employees with the frustrations of this job. I was very excited when I graduated college to be working for such a prestigious financial firm but within my first month I realized how terrible this job is. You are taught to lie, cheat and steal your way to the top. You sit behind your desk all day calling angry people at their homes and work trying to solicit debt consolidation. I'm not sure how it works in other regions but in mine the only "benefit" needed to qualify a loan being sold was that it benefited Wells Fargo. OF COURSE every loan benefited Wells Fargo, no matter how horrible it was. I was told that if anyone asked me detailed questions in the loan closing to only answer in a way that would continue to benefit the company. Naturally, having morals, I was not good at this job. If my boss forced me to bring someone that I knew the loan was not helping I would sit them down in the booth and tell them this was not the time for them to look into this certain type of consolidation program, and I was sorry I had wasted any of their time. The funny thing is, in the long run, this practice actually benefited me because a few months down the road, when these customers had paid off some of their debt, they were more than happy to use Wells Fargo for their consolidation. Although I considered this a good business practice, my management thought otherwise, ridiculing me for not being a good enough salesperson to sell the loan the first time around. Most of my time spent there I was trying to decide if this is how the business world truly is or if there are still good companies out there.
I think the worst part of my entire experience there was the things I saw others do. There was one credit manager who would slip the credit card contract into FHA submittal paperwork or a vehicle loan just to get a product. This was appalling to me but of course everyone was patting him on the back, our compliance person was even based out of my office and did NOTHING about the practices being done! Eventually, I was asked to resign or get fired, in which being young and stupid I chose resignation. I am currently making my way in another sales job and am enjoying being able to sell ethically.

For those considering doing a refinance with Wells Fargo keep these in mind:
1. Doing a loan is this person's JOB. There are very few of cms, ams and sms that actually have your best interest in mind.
2. ASK QUESTIONS, read every line of the paperwork presented to you. Again these are salespeople, take control of your loan, if you don’t like something don’t hesitate to ask even if they pressure you. Some of these consolidation loans are beneficial to the customer if you have questionable credit and payment history. If you are an average person who pays their bills on time with good credit you can do better somewhere else.
3. If you don’t want them contacting you for any other loan options say WORD FOR WORD: PLEASE PUT ME ON YOUR DO NOT CALL LIST OR DO NOT SHARE LIST don't say "don’t call me anymore" because legally they can still contact you legally unless you use the exact words, sleazy right?

I dont think the company as a whole is necessarily this terrible, I'm young and still remain optimistic for the future of the financial industry but I hope that something is done about these despicable business practices.

E
E
ems25
Jacksonville, US
Aug 12, 2009 12:04 pm EDT

**Former Employee**

I worked at WFF for about a year and can relate to a lot of the comments I have read do far. To be balanced a lot of the customers we worked with had credit scores below 630, so in some cases the intesrest rates and fees were good for them because every other place had turned them down. In most cases though there was never a benefit of doing business with that customer other than knowing that they will be back in six months in more debt and getting a product added to my tally.
Management pushes you really hard to sell these products and reach these goal that are almost impossible to reach. I worked there right as home equity and layoffs started to really spiral downward so getting people with good enough credit or equity in a home for a refi was a chore in itself. Base salary for a credit manager 30k. The only way you could make more money was to reach these incentives for three months in a row and then get approval from the DM and RM. The incentives were 3 real estate refi's 4 auto loans, and and at least 8 credit cards or cod's. This is all in a month. Imagine refinancing 3 real estate loans with the housing market like it is. Needless to say hardly anybody reached these bonus incentives. The bonus for a credit manager was 2500, while a senior credit manager (who's base pay is the same) would get 10, 000 if they reached their incentives. In the year I was there one person was able to reach the bonus goals in my branch.
It was frustrating. Granted with it being a glorified telemarketing job it was difficult dealing with a lot of customers day in and day out. In the office we would make fun talk bad and joke about them all the time. My manager was probably the worst of us all. We were told not to lie but to basically mislead a customer to get them in the office to sell them a ridiculous plan. Even when a plan wasn beneficial it took forever for approval and had to go through a bunch a b.s. to get the loans done.
Our district manager's job was on the line because her district was last in the region, would come in like a dictator and basically tell us how terrible we were at our jobs and make us feel like the littlest people on earth. It was like a big high school, every branch in the district talked crap about other branches and bad about other people on a daily basis. We would have stupid contest to see which branch could sell the most credit cards in a day, so we would basically con people into taking something (usually with a 20% rate) they didn't need just to get a number.
I worked my butt off there but would always come up a product or two short of getting the monthly goals. You see you can sell 10 auto loans a month and 20 credit cards but if you don't sell at least 3 real estate loans, you don't qualify for the bonus. Not to mention you had to meet a new money goal. It was exhausting.
I would not recommend anybody with decent credit to go to WFF or anybody in the job market to work for them. You'll hate it after a month. Turnover is extremely high. Every three months we had another person being hired at a branch because two had quit or were fired. Stay away, it will be a waste.

C
C
cantsay
, US
Jun 04, 2009 8:11 pm EDT

I worked for WWF for a few months. I had to leave because I was disturbed at the level of lying, misrepresentation, and means that my co-workers would go through to sell a loan. They would do things such as... telling people that a credit card application (they did not tell them it was a CC app) was a part of the application process for getting a home loan, they would fail to disclose prepayment penalties on a home refiances when they applied (3% of the loan, eg. 100k loan = 3k prepayment penalty fee), next, they would leave out terms and conditions on auto loans unless the customer really pushed to know, sometimes they would claim that first the customer had to sign (thereby accepting the loan) before knowing the terms. They would leave out as much paperwork as possible at signing and then include it later. They would hang up when someone asked not to be called, they would not remove wrong numbers, and they would not check the do not call list. Additionally, my manager told me on three seperate occations that compliance did not matter unless the compliance guy was in our office observing us and he and my co-workers often refered to our customers as idiots, ###s, stupid, etc. I could not report this up the chain. I tried to call HR and ask them about it and they would not even speak to me without my ID number. My DM was just as bad, durning phone training he would say anything to get them in the door, ANYTHING, and did not even know the process to verify that a number was on the do not call list. Although personally I have no moral problem with ignoring the do not call list, I do feel that the 6k fine per infraction is something to pay attention to. All and all I am glad not to work there and recomend never to do business with them. If they call you, ask to be put on the do not call list. If they say they did and they call back get down the date, time, branch number, credit manager's name, and branch manager's name. Then threten to tell the FTC, federal trade commision, on them, be sure to inform them that ignoring the do not call list is a 6k fine per occurence. If they call again report them.

W
W
Williams1012
San Diego, US
Apr 17, 2009 5:43 pm EDT

What the people who write this comment left out is that their credit score is probably in the 500's and 18 is all they could qualify for. Nobody ever qualifies for what they think they should, otherwise everyone would have 0% on everything. Fix your credit score and then you will qualify for something lower.

H
H
Hate Bad Service
Keego Harbor, US
Sep 02, 2008 5:49 pm EDT

Bill,

Just imagine how many other people fall for these type of scams, CONSIDER your self lucky that you understand how INTEREST RATES/TERMS work. We sold these type of loans on peoples homes that also as you had great rates and 10-15 years left on homes/Cars

H
H
Hate Bad Service
Keego Harbor, US
Sep 02, 2008 5:38 pm EDT

I worked for them, Do not accept any loans unless your lawyer reads the "fine prints"...We were taught to lend more money to people that couldn't afford to pay back such high rates or confusing terms, we were taught to target Blue Collar, African American, older people and people that lived further out in Rural areas. We lied about the "ARM Mortgage Loans", as well as the aggressive auto loans. We made clients take cash advance on Wells Fargo credit card charging clients 25% + 3% fee, so we can paydown a mortgage to make sure that wells fargo has 10k in new money as a tangible benefit..Upper Managent as well as HR knew this was going on and now they are being investigated by the Federal Government.

P
P
Paul
,
Jul 30, 2008 12:50 pm EDT

Wells Fargo are rude, inconsiderate and lyers. Yes, they always lie to you and they con you to try to sign loans saying "you get long term benefits" Which is not true. They plainly lied about the rates for CD. Some junior said they were low after saying they were good when he was question. Basically, their customer service is untrained, but purely trained to lie to you to get you in the door to try to sell you want you DO NOT need. Makes car salesmen look good..

Be aware of Wells Fargo. We are in he process of transfering our entire portfoglio away from those idiots...

ComplaintsBoard
L
12:00 am EDT

Wells Fargo misplaced payments / lies/ telephone harassment

Hey everyone, I posted earlier about their problems I had with Wells Fargo Financial / Wells Fargo Auto Finance. I have created Several blogs for consumers to post complaints on.

These blogs are fee to use, and I would appreciate it if everyone would post on them, because I am going to try to get together as many complaints as I can and take them to the OCC, FDIC, Better business Bureau and also the State Attorney Generals office. Together, maybe we can all make a difference.

http://wellsfargofinancialcomplaint.blogspot.com/
http://leevanv.wordpress.com/tag/uncategorized/
http://wellsfargoautofinancenightmare.blog.com/2079873/

Read full review of Wells Fargo and 14 comments
Hide full review
14 comments
Add a comment
J
J
just a hard working american
, US
Jun 06, 2010 8:17 pm EDT

Wells Fargo Auto Finance is a big bag of wind. They tell you what you want to hear. Yes we will work with you, yes we are willing to help you in this tough situation. ITS A LOAD OF CRAP! They want there money. They don't care if you lost your good paying job. They don't care if you have kids. They don't care if you have cancer. They don't care if you need food or have a roof over your head. They are the worst customer service people in the whole world. They call from 5 ~6 different numbers daily. If I had the money, I would pay them just to shut them up. life is hard let alone dealing with babbling idiots who think they know how to deal with real people with real hardships. I told them all I need is a lower payment. The only way they would help me is if I picked up a "second" job then they could add my 2 months current to the back of the loan. Truthfully honest citizens how does that help? Help me? Heck know you just add stress on a marriage and you supposedly being a "big bank" (ITS ALL IN YOUTR HEAD OF COARSE), will in know doubt have to be bailed out by the government, cause you didn't do it right again. Huh. Jokes on you...See you on the unemployment line AND IT BETTER NOT BE IN CUSTOMER SERVICE CAUSE YOU SUCK AT IT.

N
N
nilestheninja
Livonia, US
Oct 28, 2009 11:40 am EDT

I have had the exact same difficulties and more; being charged illegally for insurance (but it is not really insurance, I guess, and then when I asked for documentation there was not any, and I have submitted my proof of coverage to them over 5 times)...and they continually call my place of employment (the car is in my husband's name, not mine) despite my requests/demands to staop and my explaining that I have been reprimanded as a result of their harrassment. What can I do? They are not a 3rd party debtor so I am not covered by the FDCPA..? Help...they are EVIL!

V
V
V109
Bowdon, US
Aug 11, 2009 5:17 pm EDT

I would certainly like to make a complaint. My husband has financed a car through Wells Fargo as well.
What a mistake it was! He is getting harassing phone calls, and has even told them that he is unable to
make the high payment each month. They have refused to come and repo the car. They are now
threatening him with wage garnishments, and he is so stressed out! This has put a strain on our family-
and our marriage! I keep telling him to just do what he can, and that they will just say whatever in order
to get money out of you! As the old saying goes, "you can't get blood from a turnip!" My advice to everyone:
stop making the payments. Wells Fargo is so bombarded right now with -brand new- auto loans because of
the "cash for clunkers" crap. Put your money into a saving account, and avoid all calls. When things clear
up a bit, I am sure they will be willing to work with customers to get things straightened out. What other
choice will they have?

A
A
amisery
toledo, US
Jan 20, 2009 4:49 pm EST
Verified customer This comment was posted by a verified customer. Learn more

UGHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHHH

A
A
amisery
toledo, US
Jan 20, 2009 4:46 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I hate these people sooooo much i wish they woul just lay off my back!

A
A
amisery
toledo, US
Jan 20, 2009 4:09 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I hate wells fargo this is a terrible economy and even trying to work with them sucks! MY husband has been layed off, and trying to keep up with payments, but still wants to repo! I think they should kiss my butt!

T
T
Tiana
,
Oct 30, 2008 11:36 am EDT

I agree with everyone my husband got laid off and is collecting unemployment and they totally tried to tear him down as a man with the harrassment, I even saved a message on my voice mail, of some of the things they said this has got to stop I have listened to the way they talk to him and the things they say and it is horrible, they need to be put in the hall of shame and took to the news or something cause it is not right for them to keep doing this to everybody.

T
T
Tammy
,
Apr 02, 2008 8:37 am EDT

Wells Fargo has continued to harrass me 4, 5, 6 times a day. On my cell and home phone.
I made arrangements for deferrment and even though it was 99% approved x2 the calls kept coming in.
When I answered again the rep told me the deferrment was not apporved. I let them know when I would make my payment and the calls continue 4-6 times daily.
I am wondering if anyone out there has done something to stop harrassment.
Understand I owe the money but have just struggled the past couple months/
These calls are causing my stress level to go high and blood pressure is out of control

C
C
Corinne Ahearn
,
Jan 19, 2008 2:24 pm EST

This the WORST Auto Finance company I have ever been with. We have had NOTHING but problems. First the forced paid our insurance for 8 months when we faxed them our coverage information 30+ times. We finally got that cleared up after 8 MONTHS! then I made an online payment and they lost it. I have faxed them my bank statement 20+ times requesting them to clear it up with still nothing. We have continued to make our monthy payment but they continue to harrass us with phone calls stating we are late. When we ask bout the missing payment they tell us to just pay it and they will credit it back to us late. I REFUSE to do this as I know we will never see that money again. Now they are again stating we don't have insurance when we DO! They are liars, and cheats. They harrass us with 5+ phone calls a day and are so rude. They told us we were lying and that all of our problems on this account are because WE aren't listening to what THEY are saying. Someone has to do something about this Company! I think we need to get a class action suit going, it's apparent that this is their business practice and it's illegal and immoral.

J
J
Julie
,
Jan 11, 2008 4:06 pm EST

TO STOP WELLS FARGO from calling from their 800 or 888 or 877 or any other number that they call from.

First IT IS ILLEGAL FOR WELLS FARGO AUTO FINANCE TO BE MAKING THESE CALLS and you can tell them this.

In the meantime...Step 1- After the caller identifies his or herself as from Wells Fargo Auto Finance tell them that it is Illegal for them to call with these harrassing calls.
Step 2 - IMMEDIATELY AFTER YOU HANG UP FROM THEM
Dial [protected] ~ this must be done immediately after the call, you may have to do this a few different times because they have multiple lines., but this might help.

As soon as I am done with this Auto Loan I will NEVER EVER USE WELLS AGAIN!

ComplaintsBoard
V
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo treat customers like they're fraudulent criminals

Wells Fargo Bank
www.wellsfargo.com

Today I had gone into Wells Fargo to cash my pay check, which was in the amount of $1,408.00 dollars. The bank teller had written on my pay check, had me sign the back and apply my right thumb print on the front. The company who I work for bank at Wells Fargo; however, I do not. Therefore, the banker requested that I provide a second piece of identification. I submitted my student I. D. card. She then told me that a student I.D. was not sufficient. I told her that I always use my student I.D. card as a second form of identification. She then had told me to hold on and left me waiting so that she could confirm student I.D. were official. Her manager told her, "Yes; a student I.D. can be used". The Teller then had asked, "How so? It does not even have an expiration date." The manager told her that it was ok. The teller had then scanned closely with her eyes looking at my California Driver's License; afterwards, she had picked up my student I.D. and scanned over it, looking very closely. She then had ran my paycheck through the machine as if she was finally about to cash it; but, instead, she began typing in data on her computer system and then she had looked over my paycheck very closely. She then had called her manager and told her that she was going to call the company that I work for to verify the pay check. Today is Saturday and the company's office is closed. The teller had called the attention of two managers and they both had come back to the window (from where I was standing and waiting) and told me that they were not going to be able to cash my check. I busted in tears of frustration because they had me waiting for approximately 25 minutes, they had wrote all over my paycheck, embarrassed me by making me feel like I was doing something fraudulent, and then tell me that they were not going to complete the process to cash my check. I then had told them, 'Now, how am I suppose to cash my paycheck if you wrote all over it?!' The manager responded and said, 'I don't know, all I know is that we were unable to verify it.' I told her, 'The next time you feel the need to discriminate against someone by refusing service to that person, make sure that you perform your reviews first, before you decide to write all over their property!' The manager told me, 'I have done nothing wrong, do not come back here to our bank again!

Read full review of Wells Fargo and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
G
G
grimm
San Mateo, US
Mar 26, 2009 10:21 pm EDT

Wells Fargo does this all the time. I have tried to cash my paychecks there two times the first time they had me there for over 30 minutes and called to verify employment, called the doctor I work for on the weekend twice and did not cash my check. The manager told me that if I had an account there I would not have this problem. The second time 1 year later they did the same old ###.

### WELLS FARGO AND THE HORSE THEY RODE IN ON!

ComplaintsBoard
D
12:00 am EDT

Wells Fargo car payoff

I purchased a 2005 Kia sorrento from Wells fargo auto Financial in 2006, after keeping the car for a year and a half I realized the loan was not going down. I traded the car in to a Honda dealer on June 2007. One month after I traded the car in I began receiving phone calls from the collection department stating I owed 2 payments and my account was in collection and it was reported to the credit bureau of my negative payments. I had the finance department call this company and explain to them that I had traded that Kia in and brought a new 2007 Honda. This was not enough for this company, today 9/11/ 2007 I am still receiving phone calls and my account is still in the negative status. I advise anyone in their right mind to never! never! do any type of transactions with this company and tell all of your friends about this horrible auto financial company, it is terrible and the whole world should be aware of this.

Read full review of Wells Fargo and 1 comment
Hide full review
1 comment
Add a comment
R
R
Rich
,
Jun 01, 2008 12:24 am EDT

You're a complete idiot. When you trade in a car, the company you finance it with will probably only give you the face value of the car. Kia's have a horrible depreciation rate. Why do you think that trading in a 1.5 year old Kia will offset the cost of a Honda? People like you shouldnt even be on credit. You're bringing the national avg of FICO scores down by the day.

ComplaintsBoard
C
12:00 am EDT

Wells Fargo poor service!

On 08-31-07, I deposited a check in my business account for $4000. I was told on that day there would be a five day hold on that check amount. On September 4, 2007, I was sent a e-mail to my on line banking account, stating they are "imposing an additional hold" until September 10, 2007. When I called to ask who gave them permission to assume I wanted to allow them to use my funds for their own purposes, they advised me they were complying with company policy.

I asked the bank manager why they could manipulate my money, impose unauthorized holds on my account, and who was going to pau my rent for my business? The manager did not care. She kept telling me how the bank had the right to adjust the length of time for the hold as the bank deemed necessary. Hum

I thought that they had government restrictions on this bank practices. I guess Wells Fargo Bank is special and can make up the rules as they go along. I wish I had that power to withhold money that is not mine, because I would be holding Wells Fargo's money in the New Bank of Chris.

Who do you think you think you think you are? YOU ARE A BANK NOT GOD. I hold Wells Fargo responsible for any damages I suffer due to their illegal, willful acts ,with intent to defraud their customers. Wells Fargo needs to stopped, and fined or jailed or whatever is necessary for them to
do business in a fair way.

You should be ashamed of yourself along with Sandy Chow, Bank Manager of 24th Ave and Irving St branch and Angel Chau for lying to customers and being for lack of a better word a two rude ###. Not business motivated, or banking professional, just plain rude ### with no accountability for their actions.

Wells Fargo you need to teach your employees customer service. NOT CUSTOMER DEFRAUDING SHAMEFUL!

Read full review of Wells Fargo and 13 comments
Hide full review
13 comments
Add a comment
J
J
Jayde11
Vancouver, CA
Oct 12, 2007 12:00 am EDT

Wells Fargo wasn't even the company the lease was originally with. I have been stuck with an exorbitant lease for 72 months. I have paid more than double the value of the vehicle already and now this company wants another $4000.00 at the end of the contract (including taxes, which I have already paid every month). I tried several times during this torturous lease to ask them to repossess the vehicle, but they refused. They threatened to sue me if I took it back to the dealership. This lease wasn't even signed by the dealership. Originally , it was with Trans Canada Credit, and then one fine day, I received a statement from Wells Fargo, who I never dealt with in the first place. They have been hounding me ever since. I have paid because they keep threatening me, however the final straw is this $4000.00 they want at the end of the lease. The car isn't even worth that much and I have already paid $30 000.00 for a $15, 000.00 car. Thanks for reading this!

Gardenguy007
Gardenguy007
Vernal, US
Jan 25, 2012 11:51 pm EST
Verified customer This comment was posted by a verified customer. Learn more

My Business partner took out a loan for our business, as it turned out he ended up using it for his cancer treatment
after he passed in 2009, Two days to be exact three reps from the local branch came to the shop and wanted to know who would be paying the debt. Keeping in mind it had been two days since he died. I said I would. For the last three years I haven't missed a payment.Some time later I noticed that after all the payments 2 years worth. the balance was the the same. I called the bank
and asked what could be done about the APR they told me to pay it off. I will be able to do so soon but I cant believe that the were so mean about the subject. I only asked for them to lower the APR so the $ 500.00 a month payments would bring down the principal
I was told pay it in full or to bad. I will pay this note off some day. But I promise to NEVER due business with them again
I hope that every one who reads this will join with me and never due business with Wells Fargo any where.

J
J
jwofford
, US
Dec 16, 2011 9:53 pm EST

Where to start? Business account for more than 6 years. In transition from Wachovia to Wells Fargo monthly fees tripled. Found out we were in a cash/retail business account. We don't deal in cash. Was told they would not reverse the fees, but they could save us money in the future if we wanted to add more services. Why would I want to add more services from a company that has screwed us in the past? Just sat in the drive-through for 10 minutes with no service. Left and tried to call the bank, but of course there's no local number, just the 800 number. Pathetic. We are looking for a new bank who cares about its clients. Never have been overdrawn, never presented a bad check.

K
K
kathy hurley
,
Oct 08, 2007 12:00 am EDT

Well Fargo NA has been overcharging me on my mortgage for the past year of 2007. This was due to forced placed flood insurance. I already had insurance that covered flood and this was brought to their attention and supposedly cleared up 3 time. It never was. Now I cannot get a total on what they owe me and in trying to get this matter fixed. My mortgage is payed up and they are still sending me threating repayment plan letters. I don't get it I get letters from three different offices SC, TX and CA. Could someone please fix this and hold them responsible for actions. I have almost lost my home several times because of this. My payments are $877 a month and I have been paying $1047.00 for the past year.

This is fraud!

J
J
Joe Corbett
Fort Myers, US
Jul 30, 2011 5:54 pm EDT

I had been doing business with Wachovia bank for my business for about 9 years. Wachovia is now Wells Fargo for whatever reason. I was charged $170 some dollars by Google on an ad account that was non existent or closed. I informed Wells Fargo. They offered a credit and canceled my business debit card. I was told I would receive a new debit card in about a week. I did not get the debit card in a week and checked back with them several times over the next month. All my business was done on the debit card, gas purchases, withdrawals and have still not received a debit card. WELLS FARGO HAS LOST ME AS A CUSTOMER. I hope this complaint saves others from the grief, stress and cost this has incurred me and my business. I have ran out of gas and had to walk on a busy highway in a rough neighborhood. I could not pay my cell phone without my debit card and lost my service and lost service for my wife and two sons. My damages go on and on and on and on. I will never recover my losses but hope I might save others my anger and frustration.

J
J
jason heldstab
,
Sep 09, 2007 12:00 am EDT

We purchased a vehicle and our lender was Wells Fargo Bank. We did not have an issue with them until we moved to a new state. First they called and asked for proof of insurance. OK no problem but we couldn't send it to them. It had to come from our current insurance provider. Well we exchanged info and gave them our insurance info and called our insurance agent to inform them of the request. 2 months latter our car loan bill come in the mail with a charge of $169.00 extra for insurance. It took a several phone calls and a fax and thought it had been fixed. Well it did not they are still trying to charge it to us for it. Ok I can forgive, no problem, but now we are in a phone war to get our tags done. We moved from Kansas to Oregon and her you need a title for your car sent in to get a vehicle tag. They have not done anything for it. We were suppose to send our tag fee and the tagging info required by Oregon to them. They sign it and mail it off to the Oregon DMV, and we get our tags in about 4 weeks. Well that was almost 3 months ago. We called them 3 times before we sent it to them to make sure it would not take longer. We were informed everything was in order. We were lied to. When we called them after 2 weeks to see how it was going. They told us they had to send off for a new title and that could take 6-8 weeks. What the heck. That was never discussed or even brought up as a potential issue. Now here we are our tags are expired. We called Kansas last week and guess what? They have not received anything. No letter, no title request, and not even a phone call. Needless to say I called Wells Fargo and do you know what we were told. Well maybe we needed to pay off the insurance balance to get that taken care of. I was enraged now. Spoke to 3 different customer service people at Wells Fargo. They said they sent an E-Mail to Kansas DMV. A dang E-Mail. All they had to do was sign the paperwork and send it in, or sign it send it to Kansas and they mail it in. Now we are going on 3 months of this. Wells Fargo never ever again. I strongly urge any of you to not use them. They don't know or care about there business, customers, or simply doing the right thing!

J
J
Jeffery Mills
, US
Sep 27, 2013 2:20 pm EDT

I was made a target of criminal meddleing in a act did by a black female Msm printup who started this engagements by refusing to help in the visist wasin oridinary banking proceedrual i was thereinside bank for withdrawal on acount [protected] # WellFargo acccount inthsi will resonate ordinary reason inisde of he bussise named to enggaged ina hate act towards me by the oreation of the black female named to be inquesions to acede thematterin a affray to harm towards me thsiis in the word thaa will be notwithstnding any other reaction that can be related in the premise to confront/ or confer anyother reason as regards about willsitin the viture as aas a wrong reply to this situation of merit to my the expostualtin /comaplint about the actisn of reply in harms way is to lelgl refence to stsnd inthelw as limit puton the actisn of said condidtn of thsi compalint here to show suffering -to be un due elelment at the visit to the locatin named inthis vary points as the set the truth in comaplint at this procedural that is here undr the requet to have a foraml compalint agnist the two persons nmaed, Mr.Correas, a hispinic male manger of h e location lied on at race bakeing action iin his trier to harm me. I did have my telephone cameraa I while trying to adjust the telephoen for other use i do not want a picrue of any woman this a vioaltion in thelyes to cvil right s the use at the crueal and ussal actto tryin attemps to oushish me for the visit there at the bank this was a un due act will you investigate this matterin my hopes still is to see the perosn removed for the intrusted duty of hteir emplyoment hter at the bearing lies to harm in engageemnts to a hate criem and crimainla meddling wiht intents to vioalte my civil right s for vsisiting ghe bank thisis what in questisn to this matter did take a picture of the womene ther I am live so gay thsi is civl right sin wha t vioaltion set by mendacity acts did by him in actins to bein usrpy inlying on me is limit to law in wha t e did and ther this lis prendre is I seek control for his removal from your empolyment there for lying on i will with or without tecum deceu ( upeana0 to fill the quesion to legla limits as this wil ahve to bare in atention of hat s here in thsi situaion of a hate crime being practice at me not my fault on the selelction but is in real term as given legla liimts to the conclsuipn fo law about the hate ctime act s did that si in questiosn let you veiw this carmara for contents in what is here under the lyes laid to harm becauseonhhate crime crimanl meddling at me becsue I am black in the congeris of he the balck female actiosn to make this in a point to revise to the bufulgation to to deprive inthe emannatin in wha tis not at exant to be a customerat the by acts un due in points tht were ex hibited to harm me by this named black female who did this all in the aphaty to what wil bein mileu at wha t was here point to start a hate crime at for no re the crimianl acts did if arise to my visit tothe bank bussiessod normal while visiting your bank location at Peachtree Center

P
P
phillyfan123
, US
Apr 27, 2013 2:15 am EDT

Agreed. They have absolutely NO CUSTOMER SERVICE.

S
S
sarah
,
Apr 03, 2008 12:19 am EDT

Wells fargo is the worst bank I have ever banked with in my life. They have so many insane hidden charges and are a freaken joke. I can't believe people still bank with them, they must be rich and not realize their paying alot of money for nothing. They sent me an overdraft letter today and then I called because I closed my account a week ago and was unware of this. The slow unhelpful supervisor said I owed ten more dollars because I was late 2 days in paying my overdraft fee and its 5 dollars a day after the third day. They send overdraft letters late so your unaware and charge you on top of the late charges. They are insane and something needs to be done in the first place about insane overdraft charges. Im a hard worker I only make 9 dollars an hour and they want to charge almost 50 dollars in hidden fees 23 dollars on each overdraft, Americas banking system needs to change ..

R
R
Regina
,
Apr 02, 2008 10:01 am EDT

I totally agree. My parents have a mortgage through Wells Fargo. The recently went through a divorce but are still paying the mortgage until the home sells. They each pay half the mortgage each month. If they are even 1 day over the grace period, the amount owed goes up drastically despite the fact that the late payment is less than $60. I continually did not understand why the payment would be so high. So today I took matters into my own hands when they called my mother. She had to give them permission to talk to me but once she did, I started asking questions about the total amount due as it did not add up. It took me 20 minutes talking to them to get an answer. They were very vague and would not explain the charges until I continually questioned them. My mother and stepfather are elderly and I am sure they did not know what they were getting into.

The answer they gave me about the extra charges is that the loan is an interest bearing account and they are adding extra interest. This might sound okay... but the extra interest is astronomical... around $170 per month in additionf to the late fee when they are late. Mind you they are never more than 10 days late... perhaps they were a little over 30 days one month when the divorce dispute was happening. One of the "extra" interest fees was $369. So please be aware, this may be where some of your extra charges are coming from.

I called our state's Attorney General's office. I urge you to do the same. If enough people start complaining about their practices, perhaps something productive can be done. The Attorney General's office is very interested in looking into this. They too felt this sounds unfair. Please call your Attorney General's office to have them investigate. You may have to fill out some forms and send them some information, but it the more people who speak out, the better. I am appalled by their business practices and by the way they harrass my parents as well. My mortgage company is wonderful compared to them. A late fee is a late fee when it comes to my mortgage... no added charges. Please help to stop the insanity.

ComplaintsBoard
J
12:00 am EDT

Wells Fargo hold on deposits

I deposited two checks at my local branch on 8/30/2007 for a total of $278.56 and the next day I got a notice online from the bank that stated" we are holding your deposit until 9/4/07 because of unusual transactions on a deposit account". This was bad enough, no explanation and holding a deposit for five days when the checks would clear the local banks they were drawn on overnight. But then on 9/4/07 I received a letter in the mail that stated "we are holding your deposits until 9/11/07" because of "numerous overdrafts in the last six months". Clearly, the $34 they charged for each overdraft was not considered enough to compensate them for the service that they voluntarily provided for a couple of days' loan. My complaint is that the checks have cleared the banks they were drawn on well before I received the letter. How can they add another seven days to the hold on those funds? Is there no law requiring a bank to make deposits available when the funds are actually in their possession? Why does any number of overdrafts (only 4) justify withholding funds for any amount of time. This is outrageous, how can a service provider stay in business while providing such terrible service? Needless to say, I will close the account as soon as they release my hostage funds!

Read full review of Wells Fargo and 1 comment
Hide full review
1 comment
Add a comment
Old Hippies Attic
Old Hippies Attic
Seattle, US
Jun 06, 2014 12:12 pm EDT

Can understand your feelings---but you did owe the bank. And should have been aware that they would take their owed due 1st chance possible. Even if you owed a private debt it would be the same. What WELLS FARGO is guilty of is the practice of paying out the largest amount due 1st-- NOT BUY WHEN THE DUE AMOUNT COMES IN. this means if you have used your debit card to get small amounts like $3 even if there 10 or 20 debits they will take the large amount leaving your account to pay $35. [ think that is the current charge --each bank is different could be more in others] for every tiny amount you have paid out BEFORE you paid the big debit. This can lead to 100s OF DOLLARS IN DEBT! They were --or currently in court because of this--a class action lawsuit against them --by multiple people. This has happened before and banks are forced to return the monies they took. It can amount to MILLIONS OF DOLLARS. If they do it enough people that can be a huge profit.

SO----- no matter who you bank with always look at your statement--and if you see the larger amount that may have come in days later---go to the bank and demand they correct the billing so you only get maybe 1 or 2 charges.
Hopes this helps some one.

ComplaintsBoard
G
12:00 am EDT

Wells Fargo watch that balloon payment!

Financed an auto with Wells Fargo in Feb. 2002. Each year (at least once a year) I would get a letter from them stating that I could skip that months payment so that I would have extra money for Christmas of a vacation. This skipped payment would be added on to the end of the loan. The letter did not say anything about a "balloon" payment at the end of the loan period, and I did not give it much thought. Then after the maturity date in Feb. 2007 I started getting calls from there collection department for this unpaid balance. Since Feb. I kept paying my usual monthly payment. I understood that my loan was extended a month for each month I was able to skip. NOT! Anyway, I paid them off today and feet that I have been misled and angered to the point that I will not be giving Wells Fargo any further business, ever!

Read full review of Wells Fargo and 3 comments
Hide full review
3 comments
Add a comment
M
M
mome1998
Acworth, US
Feb 18, 2010 5:27 pm EST

These people are a BIG RIP OFF!

M
M
mome1998
Acworth, US
Feb 18, 2010 5:27 pm EST

how long did it take you to get your title?

N
N
Nicole Williams
,
Aug 06, 2008 10:54 am EDT

I agree with each and every complaint here! I purchased my 2005 optima in Dec. 2007. After having some financial hardship I decided to completly pay off the loan. After being told what the payoff amount was by 3 cs reps. and one so called manger JOSE who was down right ignorant. The payment was mailed in fact overnighted to Wells Fargo Payoff Dept. thinking I was finshed with this company FOREVER. I recieved a letter stating that there were additional funds still due. So after my conversation with 3 more cs reps. who had no idea where this letter came from I was told that if i made this last payment my title would be in the mail. Well needless to say I didnt recieve my title and i started to recieve the endless harassing phone calls again.So, i called and spoke with a cs rep who explained my payment arrived on day after the collateral insurance was added and now that i dont have collateral with the company but they have me down for the insurance. After explaining my situation he took my info and passed on to a supervisor. Who after a week called apologized and said he would take care of it. 3 days later i get a call now i owe twice the amount I owed before and theres no notes of the conversation between me and the manger. I still havent recieved my title. This is a poor excuse for a company no one knows whats going on but everybody wants you to make a payment even if you dont owe them anything. BEWARE WELLS FARGO AUTO FINANCE THEY WILL RIP YOU OFF!

ComplaintsBoard
L
12:00 am EDT

Wells Fargo unauthorized charges!

We financed a car thru Wells Fargo . My insurance agents have faxed them our insurance verifications several times and they are still charging our account insurance. We were not told this was what the extra charges were for till 2 months afterward... We have been giving different fax number but the problem is still not resolve but their very rude collectors keep calling several times a day.

Read full review of Wells Fargo and 3 comments
Hide full review
3 comments
Add a comment
B
B
Biron
, US
Feb 09, 2009 10:41 am EST

We have been banking with Wells Fargo for about six months, and we are planning to close our accounts and move them asap. They are the worst bank we have ever been involved with. They hold direct deposits from my wife's job (the county's largest most stable employer) so they can post more items and generate overdraft fees. Also, when we attempt to keep careful track of inflow and outflow, items that were not there, for example at 9am when the account is checked and a deposit is made, later in the day has a withdrawal that supposedly posted at 2am thus generating an overdraft fee because it was before the deposit. Also, I have to cash my paycheck at another bank and deposit the cash because they will hold my check as well, even though we were told that after a probation period then your regularly deposited paychecks will be credited the same day. That was a lie. In this day and age of electronic banking no bank should hold electronic funds or have to wait 24 to 48 hours to process a check. Most businesses, such as dish network for example, can electronically process your check immediately without physically sending it. If they can do it why not a large bank. Also, what ever happened to picking up the phone and calling to confirm funds if you are concerned. As a consumer, when you do not know what your funds are doing because the bank is manipulating them any way they wish, it is time to vote with your pocketbook and take your business elsewhere.

F
F
Felicita25
, US
Sep 27, 2009 2:37 pm EDT

The normal withdrawal limit per transaction with my out of town bank is $800. I bank with a 'checkless bank account' through RushCard (Russell Simmon's pre-paid account where my direct deposits go into twice a month that way I don't have to worry about checks bouncing).

Every payday I withdraw $800 each time to avoid excessive withdrawal fees and pay cash for everything. This last time I went to withdraw from a local Wells Fargo bank, it processed the transaction as if it had given me the money but gave me an error stating the machine was out of money yet it still withdrew the money from my balance. I contacted Wells Fargo right away and they said there wasn't anything they could do and that I had to contact my own bank. So I did, they told me to wait 48 hours and see if the money posts back into my account which it didn't.

I sent in a copy of the Error Allegation form and ATM receipt to my bank about 10 days ago. They kept assuring me the claim was being processed and the maximum time would be 48 hours until I receive the money back in my account.

Today I found out that this is not so since the receipt from the ATM shows it gave me the money. My bank is now telling me the process can take up to 90 days. This is ridiculous. It shouldn't be that hard to figure out on their daily balance transaction at Wells Fargo, not to mention there are cameras. They can review the tape and see that it never gave me the money.

We aren't talking about $40 here but $800 and for me to have to wait up to 90 days for a reimbursement on money that is FDIC insured is completely unacceptable.

Has this happened to other consumers with other financial institutions or even with Wells Fargo? I'd like to know what the process is and time frame for resolving something like this.

Any information or assistance you can provide would be greatly appreciated.

D
D
Dan Bell
Pasadena, US
Apr 28, 2009 1:18 pm EDT

We are casting a documentary about unfair bank policies. Looking for stories with complaints about banks. If you are cast we will pay you. If interested contact bellmartel@sbcglobal.net for more information. Casting needs to be concluded by May 1st, 2009.

ComplaintsBoard
S
12:00 am EDT

Wells Fargo stole money from me!

I have my auto loan with Wells Fargo. Earlier this month, they called me and told me that my June 07 payment had been reversed but they don't know why. I checked with my bank and found the check was paid on 7/5/07. I called Wells Fargo and told them, faxed the information to them and they still can't figure out what they did on their end. But alas, it gets better. On 7/19/07, I made my July payment (which was due the 16th) via their web-site. I also received a call from their collection department that day about the July payment. I told them that I made the payment on-line (via check) and the girl told me that the payment was rejected because they would not accept a check from me (although neither her nor I knew why). They wanted me to go to my bank, get $600 in cash and MoneyGram it to them. I told her it would take me a few days to do this. The next day, 7/20/07, another collection rep called me and we went through this whole big speel about how they screwed up the June payment and how I paid the July payment on-line but the other girl said it was rejected. In fact, I even received an email from Wells Fargo saying that the on-line payment was rejected. So, the girl says that she doesn't see any reason why I can't pay by check, so after confirming with her that the on-line payment was deleted and wouldn't be processed, I gave her a check by phone. Guess what? They deposited both the check by phone that I authorized and the on-line payment after rejecting it. They overdrew my checking account and have now cost me $245 in NSF fees. I called them yesterday and nothing got done. I called today and got a supervisor by the name of Melissa who got really crappy when I threatened to sue them. I am still overdrawn on my checking account, I don't have any money in my pocket and these fools at Wells Fargo are totally incompetent. I will tell you that if I don't get my refund plus my bank fees by 3 p.m. today, I am filing a criminal complaint for theft.

Read full review of Wells Fargo and 1 comment
Hide full review
1 comment
Add a comment
S
S
Sheila Hodges
,
Jul 31, 2007 12:18 pm EDT

I have been battling with wells fargo auto for months, now they do not know what is going on with my account. They have even reported us to the credit bureau as having 2 accounts and both of them being late and we only have 1. If anyone out there sees this and has complaints about wells fargo auto please e-mail me at
shodges@vti.in.com.

ComplaintsBoard
C
12:00 am EDT

Wells Fargo harassment & lousy response services

I purchased an auto through a local dealer and was sort of strong armed into accepting a 10.5% loan from Wells Fargo (percentage revealed as I was signing purchase agreement). Submitted all insurance paperwork to dealer. I had to buy a new car because my son had wrecked our car and it was fully insured. I needed a vehicle quickly so I accepted the terms hoping to refinance later. Almost immediately I started receiving notices from Wells Fargo stating that I had no insurance and that they were going to impose insurance from the infamous Balboa Ins. Company. My agent has faxed copies of my policy 3 times, and I continued to get statement demanding payment for insurance to Wells Fargo. I did not make my payment this month, as I am fed up with them and figured this would get their attention. Boy did it! They call me around 7:30 Am on Sunday, and 7 Am for the next couple days demanding payment. I found one nice phone person who accepted the actual payment (minus imposed insurance) over the phone... Wells Fargo continues to call me demanding my payment. Anyone out there interested in a class action suit? Now that I've started to do my research on Wells Fargo, I see that their lending practices are quite shady. They aren't nice grannies after all.

Read full review of Wells Fargo and 2 comments
Hide full review
2 comments
Add a comment
F
F
Fed Up
, US
Mar 14, 2009 5:25 pm EDT

I have the same issue and I'm the Co-Signer. They don't call my brother in law who is the person paying the bill more than once -- but they call my phone up to 8 times a day and on Sundays. It is ridiculous. I took all of the numbers they ever called me from and saved them on my cell phone as something else (took 3 different names because there were over 10 different numbers) and I set the ring tone to one beep so that I know that I don't have to check the phone. My sister will make a payment through their online payment center and they will still call me for a week or two after because the people calling you say "I can't see that screen so I don't know if you paid it or not" BS. GGGGGGRRRRRRRRRRRRRRRRRRRRRRRRRRRRr...

T
T
tracey r gordon
,
Dec 27, 2007 7:55 am EST

I HAVE BEEN RESEARCHING LAWYERS WHO DEAL WITH CREDITOR HARRASMENT. WELLS FARGO GOES BEYOND THE WORD HARRASSMENT. I CAN BE ONE DAY LATE AND THEY WILL CALL MY HOME &, JOB AS MANY AS 20-30 X A DAY NO EXAGERATION.

IM A NERVOUS WRECK WITH ALL THE EARLY AND LATE CALLS. THEY HANG UP CALL RIGHT BACK ITS NOT A COMPUTER ITS THEM.

ComplaintsBoard
S
12:00 am EDT

Wells Fargo missing car loan payment

My son has a car loan through Wells Fargo Auto Finance. I co-signed the loan because my son is a college student without established credit. Either he or I have always made timely payments on his car loan. His payments are due on the 27th of the month. Back in March (2007) we received a phone call stating that the February payment was never received. I checked my records, along with my bank statement, and noted that I had, indeed, made the payment. I called Wells Fargo back (back, meaning I called their 1-800 number which connects me to a "call center." There are several call centers in the U.S. and customers have no control over which call center they will be connected to.) Thus began the four month run-around from which there seems to be no escape. Since that day in March, I have faxed information 4 times, and have spoken with Wells Fargo about 100 times. Twice I faxed copies of my electronic banking statements, showing the deduction from my account. A supervisor I spoke with, told me that I could have easily just generated those copies fraudulently, so told me to fax a copy of the bank statement sent in the mail. He wasn't very nice. (Couldn't I have fraudulently created that copy, as well?) So, I faxed a copy of the bank statement. Again, there was no resolution from that communication. Then, I went into my bank and asked if there was something I could fax that would prove that the payment had been made. The bank manager did his own research and came up with a trace number - generated by Wells Fargo - that was attached to the payment. The bank manager told me that trace number was for this specific purpose, to trace a payment in the event it went missing. I called Wells Fargo and gave the collection department (call center) the trace number. They entered it into the "notes" on my account in the computer. Apparently that wasn't what they needed. Next, I spoke with a woman from one of the call centers that told me to get a letter from my bank stating that the payment had been debited from my account. Again, one of the bank managers typed up the letter while I sat at her desk. She included her name and direct number so Wells Fargo could contact her with any questions. The next day I faxed this woman this information. I called her to make sure she had received it (she actually gave me her extension number). She did, indeed, receive the fax and said she would personally follow up on my account - that the file was on her desk. She told me to give it 10 - 14 days (keep in mind I had been told this three other times - its been 3 months at this point). Now, I have been trying to get a hold of her for the past 3 weeks, but every time I call the phone number she has given me, I don't have an opportunity to enter an extension number - I just get a "call center" . This morning I asked if I could get transferred to her extension. I was told that because the "automatic dialer" is turned on, there is no way to transfer me to her desk. I asked when I would be able to call her extension and the person I spoke with said that the automatic dialer was on a schedule and she wasn't sure when it would be turned off. I have no idea which calling center this woman works at, and no one ever seems to know who she is. Each time I am told that the information has been sent to their research department, and it is out of the hands of the "call center." I have spoken to supervisors, who have no authority to do anything. Just this morning, I was told - by yet another supervisor - that they would personally call the research department to try to resolve the issue - that this has gone on long enough. I asked if I could call and speak with the research department myself and I was told that that was not possible. I asked the "supervisor" to give them my number so they could call me back and update me. She said she would. Do you think they will call me back? Of course they won't. I have been told to keep calling the call centers and that anyone I spoke with would be able to update me on the status of my account. That is a bunch of crap! What a goofball operation! Nobody knows anything, and the department that is responsible for resolving the missing payment issue is off limits, apparently. I get called constantly, by their "automatic dialer." Because, according to Wells Fargo, I am one month behind, I keep getting late charges tacked onto my account. I have done everything they have asked me to do, and I am extremely frustrated. Any suggestions?

Shawn Scheel.

Read full review of Wells Fargo and 8 comments
Hide full review
8 comments
Add a comment
D
D
Danielle Alferi
,
Sep 22, 2008 4:53 pm EDT

First hand experience, I closed my account with Wells Fargo because they kept charging me $6.95 every month for a checking account that was suppose to be free. When I complained about the problem, they said they would take care of the matter and it won't happen again, well it continually happened every single month, so I closed my account and walked the money over to Washington Mutual. Unfortunately, that bank was doing the same thing to me, so I had to close my account and moved it over to a bank in Alabama, where banking is, and this is my opinion, one of the best in the nation. They don't play games like the folks on the left coast do. They are forward and honest with you and do what they say they are going to do.

Anyway getting back to Wells Fargo, even after I closed out my account, they had the nerve to keep my checking account open so they could continue charging me their fees. I was absolutely rivided when I got their last statement, and when I complained to customer service about it, the guy who was suppose to help me was arguing with me, and refuse to credit my account, of course he switch me over to his boss, and the lady not only took care of the problem, she credited my account in full, and apologized to me for the inconvenience the bank did to me. I do appreciate the fact that some people do care, this lady gave me exceptional help, when it was needed. Unfortunately, the guy before her, needs to find another job, because he was not a professional at all. But we're stuck with what we get, until we demand a higher authority, and if you can't get satisfaction there, keep going up the later until you do.

I suppose the moral of the story is get a written statement from the teller who closes your account to write it down. I never take anybody at their word anymore, it isn't worth a grain of salt these days. GET IT IN WRITING! A simple sentence would okay, but make sure they date and sign it and file it with your bank statements for at least a year.

T
T
Terry Levesque
,
Jan 20, 2008 5:16 pm EST

I am still in shock after reading all the complaints about Wells Fargo. How can a company like this still be in business? My daughter and son-in-law both lost jobs due to downsizing and outsourcing. My wife had co-signed the loan for their vehicle. Soon after both kids found new jobs that pay well with good benefits. In order to keep Wells Fargo at bay, we sent the kids $2,000.00 to help them stay afloat until they got their checks from their new jobs. Rather than relating another horror story, let me just say, everything I have read on this site plus three other sites concerning Wells Fargo's harassment, incompetence, lies, cheating, fraud, out and out theft, false advertising has happened to us also. I've already filed a complaint with the BBB and have advised my daughter and son-in-law to do the same. I am in the process of gathering as much information concerning their case and cases from other people that are similar which I will present to my Federal Government Representatives.

My wife's credit score has been totally trashed by Wells Fargo as has that of my daughter and son-in-law. I am not even sure that any of them will ever have a good credit report again. In lieu of all of this I am seriously considering filing a law suit. I've been in contact with my attorney and have been assured that we do have a case.

The problem is, Wells Fargo will recover and it will be business as usual for them. One or two small law suits are nothing to an "Institution" this size. If anyone is interested in starting/joining a class action suit against Wells Fargo please contact me immediately. My email address is: Eskymo52@yaoo.com.

How many hundreds of families have been ruined because of Wells Fargo and their shady, suspect dealings? If enough people band together we may be able to put an end to the madness.

S
S
Stephen
,
Dec 17, 2007 9:10 pm EST

I worked at Wells Fargo, the company is corrupt, and anyone who opens an account with them is nuts.

B
B
BRIDGET TORRENTE
,
Nov 20, 2007 11:23 am EST

The date was October the 24,2007. I made a cash payment for my auto loan in the amount of $500.00.

I had all my dogs in the car so I went through the drive through window of Wells Fargo Bank. I chose the isle closest to the bank and placed my money in the slider along with my drivers license. She took the money without counting it in front of me and went to the lady behind her for 10 minutes. I directly handed the lady $500.00 and counted this twice.

When she came back to the teller she asked," do you know how much you gave me?"

500.00 was my answer. She said, "no, you only gave me $400.00. " I was pissed but could not prove it and gave her another 50.00 which left my car payment short another 50.00. I was sure that I had enough money left over before I left my house. Now I'm short on the payment and no money left.
I confronted her about the missing $100.00. What could I do but take the loss.

Two days pass and a phone call from the loan auto alerts me that a payment has not been made on my account for the month of October. I explained why I was short $50.00 they told me sometimes it won't credit to my account unless the entire amount is payed. After going into the branch and speaking to the same gal who took my payment and admits to remembering the whole story about the missing 100.00, and the $450.00 payment etc... I gave her another $50.00 and she credited that amount to my account in less than a minute. She assured me we would find the payment and she had no problem with her memory.
For two weeks I retraced every step I took to find where that missing receipt went. I have 6 dogs and a convertible and it's possible it could have blown away with the wind or one of my 6 little dogs found it.

Unable to locate the receipt for the transaction but the gal still is trying for me. She explained to her workers and everyone new of my situation for two months and even though she admits to taking the money and misplacing it, with or without the receipt should have not made a difference in my payment since the teller has admitted to her mistake. Let the bank credit me from their own money and search for the missing money on their own time. Or deducted it from the tellers pay check. But to let me suffer when you have a teller who claimed to be a Manager her name is, Amanda Alvarez Service Manager ll Address is 7255 South Rainbow Las Vegas, NV. 89118 .

The bank has insurance for reasons like this. It's one thing if the teller denied the incident but she remembers all the dogs in the car and when I asked her about giving her the additional 100.00 that was never found and remember excepting the money that day. You can see how clear it is from the story above that with or without a receipt she still had not resolved her problem. My evidence is the teller and the bank won't make this right.
She remembers receiving at least the $450.00 as I was willing to let my missing $100.00 wash away. Let the bank take the loss or deduct it from the tellers check. But to make the customer pay twice is really shocking.

Could I have been more organized, of course. Looking at the situation from the start with this teller is a red flag that she stole my cash of $55o.00 and walks without answering to anyone. Sorry but two accidents in a 10 minute time frame is not something I consider an accident.

To much man power to rewind the videos for that day was what the bank told me. How about all the hours it took for me to earn the money given to your bank and not resolving the issue the right way. $550.00 means nothing to them. I worked for that money!

A
A
Ami DeMarco
,
Nov 14, 2007 8:35 pm EST

I just refinanced my car with Wells Fargo in May of 2007, and since then, they keep trying to charge me for their own 'car insurance.' They keep claiming that they don't have proof of my insurance, despite the fact that I have faxed them the information multiple times, and given them the policy information AND contact numbers for my insurance company. They literally call me every day at work, and if then, despite the fact that I talked to them earlier in the day on this issue, they contact my mother! Now, I don't live with my mother, and I never gave them her phone number, and her number is unlisted, so how the heck did they track her down? Anyway, I talked to a real gem in their collections department today, some wacko named Jaqueline who told me that it is my responsibility to make sure that they have their file complete, and that they were going to report this on my credit.

I just filed a report with the better business bureau, so hopefully this will resolve the situation. I have never heard of anything like this before - Wells Fargo is the most incompetent organization that I have ever run across. I truly regret refinancing my auto with them.

N
N
Nikki
,
Nov 14, 2007 7:16 am EST

I just received a call from Wells Fargo saying that a payment in March of 2007 was mis-applied to my account and that a customer who has a account number very similar to my account number made the payment. It's bull! Well's Fargo is the worst ever in life! No joke.

J
J
Julie W.
,
Nov 07, 2007 9:43 pm EST

If you are only going to be able to make a partial payment, call Wells Fargo and get their city code for Western Union and tell them you are going to send the money through Western Union. Tell them you don't want to do a check by phone, you want to Western Union. And don't tell them you are sending a partial payment. If they get pushy go ahead and tell them you are Western Unioning a full payment or whatever they want. Just get the city code. Then go to the western union office and send as much as you can via Quick Collect. Within 24 hours they will have accepted the payment. And then as soon as you can, send them more money this way. Yes, it costs $13 each time, but it will likely keep you from getting your car reposed. If you send them a check for a partial payment, they can by law refuse it and send it back, but if you send it via Western Union is automatically gets deposited in their accounts which legally means they accept your payment.

A
A
ayoluwa massey
,
Jul 22, 2007 3:50 pm EDT

I have been with wells fargo bank for about 1 year, my father co signed a loan for me i would always make my payments a week early, i then hit a ruff spot and was behind about a month an a half, then the calls began i received calls from wells fargo call center with representatives who are so rude. I tried to make a payment the wanted the amount that was owed in full which i think was about 700 dollars they then began to threaten to repose my vehicle. I then want asked to talk with a supervisor,thinking i was talking to a supervisor who was really a team leader he was rude also his name was dennis, as i was trying to explain the situation he kept saying if you were my child i would give you the money i kept asking them to take the money he an the others kept refusing it because it was not the full amount. I have been with them for about a year and they kept telling me the account was fairly new, they needed all the money. I have never seen a bank like this before it is ridiculous how these people act!

ComplaintsBoard
H
12:00 am EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wells Fargo - scam continues in nc

I was sad to see today that we are not the only ones who have been treated rudely and fraudulently by Wells Fargo and their added insurance from Balboa Insurance due to discrepancies within our insurance through Allstate... First of all we too have been treated rudely, cussed out, bullied, threatened etc. by this company who starts calling the day after...

Read full review of Wells Fargo and 13 comments
ComplaintsBoard
G
12:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Wells Fargo wells fargo auto finance ripoff hurting millions of common americans!

I purchased a vehicle in late 2005 and used Wells Fargo as my finance company. I added the vehicle on to our existing insurance policy with Allstate and maintained that until switching agents (still with Allstate). We then changed to a family agent who placed us with TOPA/RMIS. We have never had any lapse in policy or terminations of any policy. However, shortly after we purchased the vehicle, Wells fargo has sent us letters indicating the placement of Collateral Insurance on the vehicle for failure to provide proof of insurance. OK, we thought this must be a mistake and someone's something didn't talk to the next person's somebody. We called Wells Fargo and submitted via fax the Insurance declaration page. Upon receiving our next 2 statements, we noticed the Collateral Protection charge is still factored in to the amount (nearly $2000!).

Then the collection calls began.

I called back to Wells Fargo and after fighting with a collection rep just to get to speak with someone regarding the insurance portion, I was finally transferred to a manager (or so I thought!) who explained that they had no record of receiving my proof of insurance. Did it just vanish into thin air? Did someone just not do their job? OK, mistakes can happen... we faxed it over again figuring this "manager" guy should settle this once and for all. 2 months go by, 4 months go by, and still nothing taken off our bill, all the while, the collectors are steadily calling and getting more in our faces and threating us with their veil little threats, as if it were their PERSONAL automobiles!

2 months after switching to our new insurance, we receive another Collateral Protection placement letter for nearly $2000! We went through the process of calling again, this time being directed to call Balboa Insurance directly. OK, now we're getting somewhere... not. After Submitting our OLD insurance and the NEW insurance to Balboa, it seems at one point they mysteriously don't have a record of receiving it, the next time they saw the notes in the computer where we submitted it but nothing was processed and that they would look into it. Several months had expired with nothing being deducted from our statements and now it is showing an outstanding balance just over $4500. You can imagine the flavor of the collection calls now. It was really getting nasty when we changed to our Family's private Insurance agent who placed us with TOPA. Of course we received another letter shortly after for Collateral Protection placement (can you guess how much?!) I promptly called again, and was directed to Collections. I hung up and called Balboa directly... again. This time I spoke to a representative who was only interested in receiving the proof of the current insurance coverage and would not listen or look into my claims regarding the other 2 CP placements. THIS TIME, THEY FINALLY showed a deduction for this 3rd CP placement amount.

I called again to resolve the previous issues, and was directed to have my Agent call. He did while I was sitting in his office. It has been almost 4 months since and things have not been resolved at all. We have followed every guideline we can and still nothing from them. Not only is their insurance outrageously high, but the internal mechanisms of communication between these 2 companies is nonexistent.

Additionally, I have previously purchased a used truck in 1997 wherein Wells Fargo was the finance company, and the same thing happened. It took them forever to get the records updated (both with Balboa, and then with Wells) to reflect the private coverage.

It then took almost 2 months for the reduction to show up on my statement.

We have recently purchased a new family vehicle and again, in no more than 2 months, we received a CP letter for this vehicle. We called Balboa and got the run-around. We then had our Agent call Balboa and 2 bills later the deduction appeared. We also received a confirmation letter from Balboa rescinding the Collateral Protection on this vehicle (for now!)

In my opinion, Wells Fargo Auto Finance could be a good company to work with if they maintained their policies from a management perspective, dealing with issues of oversight fairly and not as if everyone is a criminal (guilty until you prove yourself innocent... multiple times!). They should have better communication with their partner companies... but then again, THEY DON'T CARE ABOUT THE LITTLE GUYS WHO PURCHASE A LITTLE CAR FROM A LITTLE DEALERSHIP. They only care about their monopolistic gains and it is just a paycheck to their representative. No wonder American jobs are getting shipped overseas at record pace! Because we just don't care enough to do our jobs properly. I can truthfully understand if I were trying to rip them off and just say "screw them", but I am an average working class stiff, who has his financial ups and downs (who doesn't these days) but I am definitely not trying to NOT pay for something I purchased.

This whole company needs to be INVESTIGATED and a little CIVILIAN OVERSIGHT immediately! I would like to know how to initiate a class action law suit against them as there are numerous complaints regarding this practice.

Thanks.

Read full review of Wells Fargo and 114 comments
Update by Gary
Mar 16, 2009 5:53 pm EDT

To everyone that has Posted followups to my original complaint and to those who took the time to email me directly (yes I am keeping all correspondence), THANK YOU for your comments.

I have not updated this posting in a long while as I have only been waiting for litigation (Class Action) to commence against WF. I have relayed my experience to an attorney in the Cleveland, OH area (http://www.protectingtheconsumer.com/wells-fargo.php) who is investigating WFAF and their fraud. I was recently contacted by one of their attorneys (http://www.mhclaw.com/) in their effort of a Class Action case. I am not certain how far along they are at this point. I hope you all visit this site and fill in the form from the first link I provided. Please relay your experiences to them as unemotionally and fact-filled as you can. It seems as if they are proceeding on something and I hope that it is fruitful for all who are caught in this WF crap-hole!

Meanwhile, I recieved an email from a person who claims to be an WFAF insider, and his account of the business philosophy sheds light on WF practices from a different perspective, but also, to some extent, proves the shady dealings that WF engages in. Please read the below email I recieved... enjoy!

======================================================================
EMAIL FROM REN:
E-Mail from "Ren" to "Gary Scott" (www.complaintsboard.com)
--------------------------------------------------------------------------------
Mon, 16 Mar 2009 14:40:03 -0500
--------------------------------------------------------------------------------
Hey Gary,
I know this complaint article you wrote is about two years old, but I just came across it and was compelled to respond. I completely understand the troubles with force placed collateral insurance. I actually worked for Wells Fargo Auto Finance, and I can tell you the biggest issue (in my opinion) is with force placed insurance. They have troubles from the start because the whole process (ammortization and payment schedule, recording of insurance info, etc.) is actually a very complicated system which is not properly explained (or bothered to be understood) to the representatives. I remember spending a chunk of a day, that I probably should have spent taking calls, asking a lead who was well versed in it to help me understand all there was to know about our force placed insurance. Sadly not many people cared about knowing the answers to customer questions as thoroughly as I did, but I digress to the further issues. One of which you noticed, and that is a severe lacking in fluid communication between the insurance tracking company (Balboa, at that time) and Wells Fargo... which makes it difficult to ensure to anyone that "we" had received the insurance information, but again a rep who knows and is willing can always clear up what insurance data is or isn't received by simply calling Balboa while you were on hold and getting the "effective dates" they are missing. Most of the troubles you faced were merely due to ineffective reps, but not necessarily the delay. The trouble was, especially at that time, was many things were changing internally with WFAF they had just combined with the sub prime indirect auto loans Wells Fargo Financial. Sadly for the customers this meant the company had to immediately begin servicing about double the clients nearly over night AND just about every back shop became flooded with requests to fix, print, or change things on loans. Sub prime loans also have the higher tendency for people to... well... not get insurance, or attempt to skate by, which means nothing to me in terms of stereotyping the customer... but it does mean that everyone involved with insurance tracking becomes swamped with work. It was aweful for customers, and I suppose reps who had to try and appease the customers. I just thought you like a little more explanation as to why to experienced so many problems. Sorry for all the frustration you faced.

======================================================================
MY FOLLOWUP RESPONSE TO REN:
--------------------------------------------------------------------------------
Mon, 16 Mar 2009
--------------------------------------------------------------------------------
Ren,

Thank you for your very well laid out explanation, and to your credit as an insider, it is very helpful to the layperson to understand the complexities going on inside WFAF that could cause this sort of thing. I totally understand the reasoning behind the messed up system as you explained it (converging WFF accounts), and it is truly plausible.

What I don't get is the behavior and attitudes that are given to the customer(s) when they are attempting to put easily verifiable facts on the table to have the accounts rectified and, either from ineptitude or lazyness or complications in the system, things NEVER get resolved. All too often the customer is told their issue is resolved only to find the charge is still added on their bill including additional charges as if no contact were ever made with WFAF.

I would tend to wholeheartedly agree with your timeline of circa 2005 if that were my only experience with Wells. I was a previous account holder for another vehicle I own with WFF and experienced the same issues and outcome... and this was Circa 1997! No mergers or anything then...!? There is no excuse for a company to run as absent mindedly as WFAF is being run. The only thing I can say to my experience that coincides with your description is, WFAF may indeed have an assumption of those being granted Sub-Prime loans are themselves of a "Sub-Prime" class or culture of people. Without stating the racial makeups of the stereotypical persons who would fit in this category, it seems that those customers are treated as if they were stealing the company's money (and the reps personal money!) and that they were less than human - not fit for ethical human treatment.

In addition, the support for this argument seems to be parallel to the recent charges brought against WF (banking unit) by the NAACP wherein WF (and HSBC, to be fair here) were charging minority customers higher rates on loans (Mortgage, Bank, etc.) than those of non-minority status, or white. It seems there is a brooding culture of discrimination and separatism in the business philosophy of WF as a corporate entity.

To contrast, I have a current loan with Citi Financial Auto. We encountered erroneous Collateral protection placement 2x so far and the first time we sent them our insurance declaration pages for both years we've been continuously covered (although they only wanted the current year) and, after a short hold, we were immediately issued an apology and reassured that it will be reflected on our next statement (which we verified). The second time, we called in and immediately they had already corrected it in the system prior to our calling, and assured us that our account was fine (again veried on the statement). Nothing but courteous and polite reps. I only have to make 1 call to resolve an issue and it is reflected in my next statement. I even keep detailed records of calls to them due to my paranoia of dealing with WF. There is no issue with communication between companies or departments to resolve any insurance issues. To date, I am going on almost 2 years without any incident with Citi. That says a lot about their principle operation and Customer-centric attitude they have as core values.

Thank You for your Comments and exposing the culture of this beast!
Best Regards to you Sir,
Gary Scott
onsitenow@hotmail.com
======================================================================

Update by Gary
May 31, 2007 2:19 pm EDT

I forgot to mention, in supporting this claim, my experience is not at all unique! What is prompting me to finally take action in putting this out in the open, other than shear frustration, are the NUMEROUS reports i have read in the past 2 days on ComplaintsBoard.com. Please check these out for yourself.

I am currently in the process of cataloging all the complaints and adding them to this case to encourage action on their part, or, if I have to escalate to this level, to give the media something more than just my little complaint or experience.

Please, I urge you all to check out the websites for yourself to get a clearer background on this, and do some digging yourselves on Google if you are caught in this trap. Then contact a competent attorney (my next step).

Wells Fargo and Balboa are culpable and should be brought to bear the burdens of their malfunctioning system and correct their ways.

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
114 comments
Add a comment
E
E
Erik Robert
, US
Sep 13, 2016 1:23 pm EDT

Same thing is happening to me I'm paying for insurance for them and I have my insurance on my own I pretty much gave up and just keep paying it. It's almost $80 extra month. What can I do to make this stop?

M
M
Mike
,
Jun 03, 2016 8:07 am EDT

I had ran into financial difficulties a couple years back and I had some leverage on my truck so I refinanced my truck through Wells Fargo. WHAT HUGE MISTAKE! I was making payments to them on a monthly basis. They may have not been exactly on time but none of which was over 30 days. I ran into a financial snag which I had to be late with a payment with them for almost 30 days late but again nothing over 30 days. That's when the headaches started. I would get collection calls almost 15 per dat, stating that I was almost 54 days past due of $320 which seemed funny to me because my payments were almost $500 a month with them. I naturally got hit with lates fees, processing fees and fees for making a payment over the phone with a live rep. So I paid it and that's when things really started to go haywire. Every month it seemed that I was always short a payment here or there and I woulod get hit with all these fees on a monthly basis. Eveytime over the phone the rep would tell me that everything is all caught up next payment is due on my next due date and everything is fine. No more than 3 days later they tell me I'm still behind and they told me the other rep was wrong in telling me I was caught up. This nightmare gets worse, month by month fees accumulated and the same story I was behind in my payments pay X amount and I would be current if I made the payment over the phone and like a fool I would pay it and like clock work a few days later someone else would call me stating I was behind again and the previous rep was wrong for telling me I was caught up. This snowballed into me being behind $1487.00 At the beginning of the year I thought well I will start the year out fresh I sent W.F. $1500.00 and the rep on the phone said that was more than enough to get caught up and my next payment was not due until the middle of February. I thought great I started a new year back on track. WRONG! I got a call 5 days later stating I was actually short $345! The rep was wrong for telling me I was caught up. Here we go again with the fees!
I am pulling a bank recall of any payments made to them from last year to see what has been paid to them and where the actual mistake lies.

HELP! Does anyone have experience with Wells Fargo like I have? Anyone have any suggestion how I might be able to unload this loan! Since taking this loan I am now way upside down so selling it makes it impossible and W.F. doesn't have assumable loans.

J
J
jessica caldwell
,
Jun 03, 2016 8:07 am EDT

I hate WELLS FARGO, i am going through a similar situation w/ them w/ the insurance not that long ago i had a @sshole excuse my french call me from the collection dept talking about that i needed i am 32 days past due my ###... I pay them & i am barely 3 days past due for jan. payment well he said it was b/c of the ins. I told dim that we were in the middle of getting that resolved & my husband was taking care of that, the rep told me well of course you don't want to fix it b/c you are not listening, my response was first off i don't need your sassyness & he just kept talking over me i got so frustrated plus my preg. hormones kicked in & i told him to get screw off my phone then & hung up. I know what your thinking i cuss to much but dealing w/ this unprofessionals how can you manage to keep your cool you cant! Well earlier today they called & my husband talked to them & to my surprise they said that the last payment that i made they took 1 hundred & something out for the ins. payment mind you i have ins. according to them i haven't had ins. since sept. but yet i was never billed for that until barely this month makes no damn since... even before that i never received any notification stating that i was uninsured for that long back in nov. i changed ins. but prior than that wells fargo sent a letter saying if i didn't get ins. on my vehicle within 10 days they were going to apply the ins. on my acct. & i did so why in the hell are they charging me for it now & saying that i am 32 days past due. I am so upset w/ them i hate their harassments & sassyness i am in a middle of complicated preg. & this the last thing that i need to be worrying about i cant stress over some ish that i don't owe, and to top this off back in november they deposit a postdated ck on the wrong date & overdrawled my acct. We have faxed spoken about this even refused to not pay the bill until they fixed it now that hasnt work b/c they started placing late fees on me for their mistakes now mind you i am not paying a penny of late fees or for that damn ins. all i want is my refund for my overdrawn acct. that they said they would do & have that ins. drama taken care of. I am to the point where i just want to get real hood w/ them or even take it to a lawyer but i cant strain myself like that i have to look out for my health & my unborn childs health. I JUST DON'T KNOW WHAT TO DO... I REALLY DON'T...

A
A
A BAIN
,
Aug 20, 2008 6:46 am EDT

I have been having an ongoing problem since april with wells fargo auto finance.
Here is a copy of an email i sent to abc news…
As they are saying all the time, contact your lender at the first sign of trouble, they will usually work with you. That has not been the case with wells fargo.

My husband lost his job on april 23rd, we contacted our car lender (Wells fargo auto finance) on april 26th to ask for an extension of our may payment, due may 10th. Their customer service dept said, it does not appear to be a problem, but we needed to call back after the loan date, so on may 12th we called. We were told being unemployed is no reason for an extension. So i finally caught up with may on june 30th, and applied again, was told, that the sum of 2 pymts has to be in before i could apply, so i took a loan from my 401 k, paid june & july on august 4th and applied again, because, my husband found work on may 26th, but we were without pay until then. On july 28th, the place where we found employment went on their yearly shut down, due to no longevity, he did not get paid. I applied again for an extention. . No word as to why we were turned out, just the collectors calling us again. I can not reach anyone in authority to speak to about this, just the collection dept, and i never speak to the same person, and they will not or cannot give out their extension so odds of speaking to them again, is zip. So i start again. This is frustrating. We feel we have been proactive with this employment mess of ours. We are not asking for anything we are not entitled to. Several people have told us that lenders are entitled to 2 per year. , and we meet the criteria for an extension. They why are we being turned down? Their left hand needs to know what the right hand is doing, as one person says yes, but 2 days later we are told no. Many of their collection people are rude. One black man, after i hung up on him, called me back and said, "f. You honkey". Another girl said, " on may 26th (Memorial day, i might add) face it, you're not getting an extension, or pay up. . Deadbeat!'
I think they want to charge us the late charges, because they know we really need help, and turning us down, benefits them more than allowing it.
Please look into this for us…help us. . I am sure there are others out there in the same boat. . This needs to be brought to light.
There are several american that live paycheck to paycheck and something like this sets us backs months…. !

This is a copy of letter i wrote to the us treasury dept

L
L
Lee VanVorreen
,
Sep 13, 2007 12:00 am EDT

Like ERIN U, I have had NOTHING but problems with Wells Fargo. I am currently waiting for them to come pick up the vehicle, as they have me so upside down on the note I cannot sell it or trade it in. Here is a timeline of the issues with Wells Fargo:

March 2006- Arranged a loan with Wells Fargo to purchase 2000 Range Rover for my (then) fiancee. The individual selling the car WORKED for Wells Fargo, and suggested we get financing there. They gave a loan amount of $21,000.00 at 17% interest. (I only recently found out the actual blue book on the vehicle in March 2007 was $15,000.00. Seems odd they approved a loan for so much more, hmmm?) Went in to sign paperwork and was advised AFTER SIGNING EVERYTHING that I needed to put $1,000.00 down payment. I advised my loan officer I did not have $1,000.00, and if my fiancee wanted vehicle, he would have to make the down. The L/O (Terrence) said no problem, he would hold the paperwork for 72 hours and if no down payment was deposited, the deal would not be processed. (LIE NUMBER 1)

24 hours passed, and I called Terrance to tell him that we were not going with Wells Fargo (WF from here on), but another lender who had a better interest rate and lower down. I followed this up with an email stating same, with a read receipt notification. Guess what? 3 days later I receive a call from the branch manager demanding I bring in the $1,000.00. It seems Terrance took it upon himself to submit the prior owners loan payoff and to complete the loan. He did this about 30 minutes AFTER talking to me, and AFTER opening my email. I advised the Manager that was not my issue, that I had documentation showing I had, in fact, canceled the loan. They proceeded to manipulate in such a way that I was STUCK with their loan.

May 2006- My (then) fiancee called WF and changed the mailing address for statements and phone number of record to his address and phone number, without my knowledge or consent. WF took a COMPLETE STRANGERS WORD that he was my "husband" and changed account information, without EVER contacting me.

September 2006- I received call from constable. They were reposing the vehicle. It seems my fiancee had not made a SINGLE PAYMENT. WF had been sending statements, and calling my fiancees house. They never once called me on my cell, or at work. Just the "new" number he had given them. Now I admit, this is partially my fault for not following thru and checking with my fiancee EACH MONTH to make sure payments were made, But if WF had not changed my info, I would have known A LOT sooner that he was blowing payment off. I also found out the vehicle was not insured. I IMMEDIATELY brought payments current, via Western Union and got insurance on vehicle off of my existing auto policy. I also took the vehicle back from fiancee and dumped him. I notified WF that the information they had on file was inaccurate, and asked how they obtained it. They advised me "My husband" had called in and given it to them. When I told them I HAD NO HUSBAND, they apologized for the "CLERICAL ERROR".

October 2006- received letter from WF stating insurance being put in place by them, as vehicle was uninsured. I called, faxed AND overnighted them documentation showing vehicle was in fact insured with State Farm, and had been since September 9th. It took 2 months to get this resolved, and they tacked their additional insurance of $190.00 to my payment until January 2007. In October I also began making my payments via check by phone.

January 2007- I made my payment by phone one day late. This apparently confused the drones at WF, because they began calling me about my "missed payment" that day, AFTER I made the payment. When I game them the conformation number of my payment, they still "could not find it in the system. I had to get proof from my CU that funds had been electronically deducted and fax to them. This took 3 days to clear up.

February 2007- My payment was not due until the 15th. On the 3rd, the calls began, about my "late payment". They called my cell, my work, my home and to my parents house. Strange, since they went 5 months without notifying me at all, now harassing me before payment even due?)

I advised them I COULD NOT RECEIVE CALLS AT WORK, and followed this up with a certified letter stating same. I also advised them they were not to call my parents house, as my mom was a cancer patient, and did not need their harassment. Finally, I advised them that my payment was not due until the 15th, so they did not need to say I had a late payment, when in fact my payment was not even due. They continued to call my workplace on a DAILY basis, multiple times a day, and to call my parents house. Once payment was made (and had CLEARED my bank) they still continued to call, saying payment had not been made.

March 2007- same as Feb. Payment not due till 15th, calls came in about it ALL MONTH LONG, even after payment was made by phone. My employer told them direct on numerous occasions that I could not receive calls at work. Still, the calls rolled in. One WF employee actually told me "if you just PAYOFF your note you won't have to deal with us anymore." {Payoff on the car was about 15,000.00 at this point.} My employer advised me he was logging calls in my HR file, and that I needed to get a handle on situation, because it was making a problem in the workplace and tying up his phone, and that the calls were distracting me from my tasks.

{PLEASE NOTE: every time we spoke with WF they said it was not logged in the system, but they would make a note and remove the number. THIS NEVER HAPPENED. I was receiving upward of 6 calls a day from them at work AND at my parents house. They NEVER called my home number OR my cell. They only called the numbers they were advised NOT TO CALL}

April 2007- Same as March, but even more calls at work. It almost seemed as if once they were told by my employer I could not receive calls, they did it just to cause problems. AGAIn, let me stress, payment was not yet due. After payment made BY PHONE, same problems. My supervisor AGAIN advised WF not to call me during business hours on office number, because they were putting my job in jeapordy.

May 2007- more calls. I WAS FIRED due to the "disruption" the calls made in the workplace and to my tasks. I made my May payment early, and advised them that I was no longer employed, due to their harassment. Their response? They would remove the work number from their system. {Yeah- I had heard that before!)

June 2007- I receive a letter from WF saying they are changing loan from Wells [censored]o Financial to Wells Fargo Auto Finance. I receive statement saying that monthy payment due is $298.95. I called wells fargo to confirm payment amount and was told that yes, my payment was only $298.95 due to a credit on my account for the insurance they had tacked on erroneously for 2 months. Cool! I used my last of my savings to make June payment, and while on the phone spoke to a rep about my situation, and being out of work. They told me since I was such a good customer they could take the July and August payment and roll them to the end of the note, giving me time to find a job and get back on my feet. I agreed to this, and it was "logged in the system" that I would not have a payment due for July 2007 or August 2007, and would resume making payments September 2007 in regular payment amount of $548.94.

August 2007- I took car to carmax and was told the most they could give me for the vehicle was $12,000.00, which was the Kelly Blue book. (The car is in EXACT same condition as it was when WF made the loan. And there are exactly 1000 more miles on it.) So even if sold to a private party, I realize I am screwed, payoff on it is now at $17,000.00)

September 2007- (this is a doozy, everyone better sit down!) I am not in town and I get a call from my roommate. On Saturday, September 8th I received an envelope from WF. It was postmarked September 5th. But the letter inside was dated AUGUST 23. (This was an intentional delayed mailing, as you will see from the body of the letter.) The letter stated that I was seriously delinquent, and that if I did not bring my account current within TEN DAYS from THE DATE OF THE LETTER, they would call my note. They also stated in the letter that I could call them at number listed below. ODD-THERE WAS NO NUMBER LISTED. I called and made payment by phone on Monday, May 10th, in the amount of $1,742.83. (REMEMBER- I WAS SUPPOSED TO HAVE 2 months GRATIS, rolled to end of note, then a REGULAR payment in September.) The rep I spoke with also advised me my June payment had been short. (WHAT? REMEMBER THE LETTER I RECEIVED IN JUNE? I STILL HAVE IT---) I advised her I spoke with the rep who had processed my payment and that she had confirmed that was all I owed due to "insurance error." I was advised that WF would look into the issue. I confirmed with the rep (Ms. Nelson) that that would bring me current and I would be ok. I mentioned the letter, and the inconsistency with the postmark and the date of letter, and was told "not to worry about it, I had made payment current". When I asked why I was being forced to pay for July and August when I had been advised they would be rolled to the back end of my note, I was told "WF reps have no right to make an arrangement like that, and it never happened."

Imagine her shock yesterday morning when my roommate was awakened by a loud pounding at the door. It was a tow truck. WF had sent them to repo the vehicle. She advised him that I had made payment by phone, and he WAS NOT taking the truck. She immediately called me, and I relayed the payment conf. number, whom I had spoken with, etc. and she gave him the info. He said ok, left.

Thirty minutes later he was back. It seems WF said they were RETURNING MY PAYMENT, AND WOULD NOT ACCEPT ANOTHER until after they had posession of the vehicle. My roommate immediately called me again.

I called WF and was told first that I had made no payment, then that yes, payment had been made, but they were not accepting it. (Not accepting it 3 days AFTER I made payment and funds had been drawn from my dads checking account? WHAT?) Apparently, they are going to reverse the electronic draw (We'll see!) I was told I had to surrender vehicle before they would even discuss the account with me. They would not even give me a verbal payoff, as "this is the 5th time they have had to begin repossession against me" (LIE LIE LIE--- other than the ONE time in September of 2006 my payments were always made monthly.) After they have possession of the vehicle, they would give me information as to how I could reclaim it within 10 days. I advised them I was not even in town, that I was in CA on a temporary job. Their Response? Too Bad.

My Roommate advised the tow truck guy he could come back at 10:00 AM on the 13th to get the vehicle, as there was another vehicle parked behind it. He said he couldn't come back, and he would move the blocking vehicle if he had to. She told him it was not my vehicle or her vehicle and could not be moved. Tow truck driver agreed to come back.

She is now waiting for them to come get the truck. I don't care at this point. I can't sell it, as I owe $6,000.00 more on the note than what the value is. They can have it. It has been nothing but a headache from day one. I was conned by the staff at the WF auto finance office in Arlington Texas. They made a loan that was for way more than the vehicle was worth, due to the fact their employee was the seller. They physically inspected the vehicle, knew of the problems it had, and processed the loan even after I had canceled the deal. Now I am stuck, having spent thousands of dollars on payments FOR NOTHING.

A
A
acminca
Berkeley, US
May 30, 2009 1:24 pm EDT

I am a long time customer of Wells Fargo. I noticed that I could buy stamps at my ATM. How could I not? A screen comes up and asks if I need postage stamps while the ATM is processing transactions. Before the May 11 2009 increase in postage rates, I decided to buy stamps from Wells Fargo for the very first time as part of a transaction when I was depositing a check.

Only when I got home and looked at the stamps and receipt, did I realize that there was a transaction fee. And what a fee! Nine cents per stamp! So, for my purchase of 90 stamps, Wells Fargo netted $8.10 for the transaction.

I went back to my bank and tried to return the stamps for a refund. They advised that I had to pursue the issue through the 800 number on the back of my check card. The first person at Customer Service was polite, but advised that yes, there really was a nine-cent a stamp transaction fee and no, I could not return the stamps for a full refund.

The main screen offering the selection of buying stamps makes no mention that there is a transaction fee, and the screen soliciting the purchase of stamps during ATM transaction processing does not mention that there is a transaction fee. The screen that offers different amounts of stamps for sale does not mention that there is a transaction fee. Only on the very last screen requesting confirmation of the purchase is there any information that there is a transaction fee. The cost of purchase and the request for confirmation is in big letters and the information that the purchase price includes both the cost of the stamps and a transaction fee is below that in smaller letters.

I think the way Wells Fargo markets stamps at its ATMs is deceptive and predatory. I wrote Wells Fargo that changes be made immediately to the screens shown to the customer so that EVERY time there is an offer to sell stamps there is also a prominent statement that there is a service fee for such a purchase. That was in March 2009 – no change yet. No surprise there. Very disappointed.

K
K
kim168
, US
Jul 17, 2014 3:47 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

It is a rip off. I have been purchase stamp from Wells Fargo ATM for years. I don't know the postage costs per stamp. I thought we just pay for the cost of the stamps. who would think there is a charge? not getting from them anymore

thanks for sharing,
kim

A
A
alex198
Fresno, US
Apr 10, 2014 7:54 pm EDT

they did the same thing to me and they made it look like i was only making half of the $700 payment and that's because they were taking there insurance payment out of my payment while i had my own insurance. and then one day they came and took the car and wanted me to pay the whole amount to get the car back.
i didn't have $29000 under the couch so i couldn't pay them they sold the car at some auction for$3000.0 and ruined my credit and now i get 20- 30 calls per day demanding rest of the money.
if anyone have any answers please email me and let me know.
wct423@yahoo.com

P
P
pissed o
Valparaiso, US
Jan 16, 2013 9:01 pm EST

have the title to my truck and thay say that I owe them more money. this is the worst place I have ever done business with can you say that thay suck.

J
J
June-T
Chicago, US
Nov 15, 2012 6:03 pm EST

Same thing... My car was financed through Wells Fargo. I was involved in an accident about 4 months ago. The car was totaled. I submitted all of the documents, made all of the calls and returned of the calls to Wells Fargo, but they're still charging me for insurance on a car that I don't have. MDI Adjustment of $1, 073.00.

ComplaintsBoard
R
12:00 am EDT

Wells Fargo wf added insurance and continued to charge after we showed proof

I don't even know where to start. My husband brought a truck in 2003 and we were financed through Wells Fargo Auto Financial. There had never been a late payment. In June of 06', he brought a car. Well we have Allstate car insurance (we have had Allstate forever) anyhow. Our Allstate agent made a mistake and took the truck off of the policy even though we still had the truck. This mistake triggered Wells Fargo to assign us their insurance - Balboa.

When I realized that allstate had made this mistake, I immediately contacted our agent and she immediately contacted Balboa and stated that we had insurance and that she had mistakenly taken the wrong car off of the policy. We also notified Wells Fargo of this and so did the allstate agent. She faxed them all the information that they requested (several times) and stated her mistake. A month or so later we received a letter from Wells Fargo stating that they had taken the insurance off of our bill.

In October 06 we were still being charged for the Balboa insurance. Again, I contacted Balboa and they stated they had credit the monies back to Wells Fargo and that it may take a month or so for Wells Fargo to credit the money back to the account. We received a letter from Wells Fargo dated 11/3/03 that stated the insurance coverage that they issued had been canceled as of 10/06. Each month when we received the bill, we noticed that we were still being charged for the insurance. So any payment for the truck that my husband sent in to Wells Fargo a portion of that was going to the insurance first and I am not sure where the rest of the monies were going.

In December of 06, we began to get phone calls stating that we were past due on the loan. When I asked how could that be the rep stated that there were no payments applied to the loan. She told me that I needed to pay $2000. in order to bring the account up to date. I asked for a payment history. Of course I never received it. On January 4, 2007 I made a payment to Wells Fargo in the amt of $2000- I still could not figure out how we owed that amount when my husband had been making payments. I was told by the rep that the account was up to date.

By Jan 15,2007 I was still getting phone calls stating that the account was in arrears. I explained to the rep that this could not be true because I had just spoken to someone on 1/4/07 and she stated that account was up to date. The Wells Fargo rep told me that I needed to contact Balboa because they were still charging us insurance. I spoke to a very nice Balboa rep who stated that Balboa had credit back $2400 to Wells Fargo and that we were no longer being charged their insurance. So I stated to the rep that Wells Fargo was telling me that a portion of the car payment was going towards Balboa insurance. The Balboa rep stated again that they had credited back $2400.00 to Wells Fargo and she also state that Wells Fargo was having 'processing problems' as I was one of several customers that was having this problem.

I began receiving numerous phone calls Wells Fargo in the month of February stating that the account was 45 days past due. I knew good and damn well that this was not the case. Each time a Wells Fargo rep would call I would explain the whole insurance thing. I finally received a call from a Wells Fargo rep and I asked her to please send me a copy of the payment history. This was on March 15, 2007. I asked her to please review the account and tell me the dates from Sept 06 of payment. She stated to me that payments were received as follows: 9/2/06 a payment of 980. was received, 10/13/06 a payment of 1008.00 was received, 11/13/06 a payment of 1000.00 was received (please note that I made a payment of $2000.00 on 1/04/07 and this payment was supposed to be for November 06 and December 06) 1/07 2008.00, 2/20/07 a payment of 975.00, 3/13/07 a payment of 900.00, and on 4/1/07 a payment of 959.43. Now looking at this where is there not a payment made?

I have continued to receive nasty, threatening phones calls from Wells Fargo. I requested a payment history in March and on April 5, 07. I HAVE YET TO get anything. On May 11, 2007, I received a phone call from a rep from Wells Fargo and she stated that the account was 89 days past due. I asked her to please please look at the payment history which she did. She stated to me that the account was up to date and that she did not know what happened. I asked her to please send me confirmation on that and she stated she would and that she was sorry to bother me.

On May 21, 2007 I received another phone call from Wells Fargo stating the account was past due. HER WE GO AGAIN. I told the rep that I had just spoken to someone the previous week and that everything was ok. I asked this rep to please look at the payment history. She told me she could go back and look and that I now owed $3000.00. I asked her to explain how this could be. She told me that she did not have to explain and that she wanted to know if I wanted to set up payments on the account to bring it up to date. I told her NO because it was obvious and evident that Wells Fargo had no idea what the hell they were doing and that they were not being honest. She began to get loud and I hung up on her.

I called my husband and told him what happened and what they said we owed. He made a few phone calls and spoke to a manager in the Repo dept. My husband explained to the Manager the whole history of the account. The manager told my husband that he needed a few hours to look into everything and he told him he would get back to him. My husband spoke to the Manager again the next day. The manager stated that it appeared that Wells Fargo was applying the payment incorrectly and that he would have to speak with his supervisor.

On May 24/07 at 6:06 am I heard what appeared to be a garbage truck come don the street. When I went to the window to see, low and behold it was a bright red tow truck. The tow truck backed up into my driveway, hook up the truck and by 6:08 am the tow truck was headed down the street with the vehicle. I was paralyzed. I called my husband and told him what had happened. My husband called the manager who had been looking into the account and asked him for an up date. The manager stated that it was determined that Wells Fargo had been incorrectly processing the payments and that they would straighten it out.

I know my husband and he was more than pissed. He then asked the Manager if it was Wells Fargo who was in the wrong then why in the f*&* did they repossess the vehicle. The Managers response was ' Oh well I don't know let me transfer you to my supervisor'. My husband was transferred to the Supervisor and the supervisor stated that he was familiar with the situation and that it had been determined that again Wells Fargo had been processing the payments incorrectly. My husband also asked him 'then why in the f**& did you all take the vehicle this morning?'. The manager then transferred him to the REDEMPTION DEPT where they stated that he would need to pay 3400.00 in order to get the vehicle.

My husband told them to explain how and why he owes $3400.00. The person said that they did not have to explain and that he should have opened his mail and paid his car note and this would never have happened. So it is our fault that the truck was taken even though they admitted that they processed the payments incorrectly.

Wells Fargo has definitely messed up. They harassed myself and my family with there 7 to 8 times a day phone calls and they refused to provide us with their record keeping when we asked for the payment history. Each rep had a different story. They called from California, Florida and no one seemed to know that there were notes in the records. As of today May 29, 2007 Wells Fargo is still calling and they are unable to provide us with the information that we deserved and requested. They are deceptive in their practices and they are rude and nasty. How do you fight something like this? They have ruined my credit with their incorrect late payment information. The truck is somewhere. They did not leave a card or anything.

I am 1000% sure that we do not owe 3400.00. At this point I have nothing to lose and until they are able to provide me with the payment history, I am refusing to make another payment. This company is horrible and the reason that the lower level customer service reps are so rude and nasty is because the upper manager is just the same.

PS. Just received a letter from WF dated 5/25/07. The letter stated that the truck would go up for public auction on 6/4/07 and that if we wanted an explanation on how they figured out what we owed we would need to call the 800 number of we had to write them and request a written explanation. Wells fargo needs to be audited again as they were in California. Their deceptive practices are unacceptable.

Robin,
Virginia U.S.A.

Read full review of Wells Fargo and 14 comments
Hide full review
14 comments
Add a comment
J
J
Justin Hardman
Corona, US
Mar 17, 2013 6:17 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I am having a similar problem with them. I just recieved a bill from them stating due to my late payment (15) days they are going to charge me collateral insurance. I feel this is the beginning of my nightmare. I also reveived several threatening insurance calls (4 to be exact) and provided all the information needed.

J
J
JamieLegalApprentice
New York, US
Apr 16, 2012 1:28 am EDT

I am a Legal Apprentice at a New York law firm, and I am responding to posts made by Wells Fargo auto customers who have been charged for Collateral Protection Insurance or CPI. Our law firm is currently investigating this type of conduct. Please contact me at your earliest convenience to discuss your experience. My email is jamie.song@balestriere.net

M
M
MONIQUE
,
May 28, 2008 3:35 pm EDT

same thing is happening to me now! The insurance still shows up on my bill and they keep hasseling me to makea payment when i have been overcharged for months as is! They are threatening to take my car, my credit is getting bad and I have no idea what to do. I am with every one to do a class action suit as well. Something needs to be done.

L
L
Leilani
,
May 08, 2008 10:18 pm EDT

I'm going through the same thing with wells fargo auto financing. They have been applying all my car payments to their insurance. When I already have full coverage insurance. I have faxed the information several times along with my Insurance agent and nothing has changed. They are threatening to tow my car. We need to all get in contact with eachother and proceed with a class action suit.

T
T
Tom
,
Apr 10, 2008 12:05 pm EDT

I have the identical story as everyone else. I received a letter in December of 07 regarding lack of insurance and that they would begin charging me if I didn't respond within 10 days. I promptly called Wells Fargo to give them my policy number, but was told they had to speak with my insurance company. As soon as I got off the phone with them, I called my insurance company. The person at Geico was very friendly and said he would call Wells Fargo and then call me back to let me know what happened. About an hour later, I received a voice mail from the agent at Geico and told me that he spoke with someone from Wells Fargo and that everything should be all set...not exactly. My next bill reflected the insurance. I've called several times and no one can straighten this out. I would be willing to sign up for a class action suit against them.

J
J
jessica caldwell
,
Jan 30, 2008 8:57 pm EST

I hate WELLS FARGO, im going through a similiar situation w/ them w/ the insurance not that long ago i had a @sshole excuse my french call me from the collection dept talking about that i needed im 32 days past due my ###... i pay them & im barely 3 days past due for jan. payment well he said it was b/c of the ins. I told dim that we were in the middle of getting that resolved & my husband was taking care of that, the rep told me well of course you dont want to fix it b/c you are not lisening, my response was first off i dont need your sassyness & he just kept talking over me i got so frusterated plus my preg. Hormones kicked in & i told him to get ### off my phone then & hung up. I know what your thinking i cuss to much but dealing w/ this unproffesionals how can you manage to keep your cool you cant!well earlier today they called & my husband talked to them & to my surpirse they said that the last payment that i made they took 1 hundred & something out for the ins. Payment mind you i have ins. according to them i havent had ins. Since sept. But yet i was never billed for that until barely this month makes no damn since... even berfore that i never received any notification stating that i was uninsured for that long back in nov. I changed ins. but prior than that wells fargo sent a letter saying if i didnt get ins. On my vehicle within 10 days they were going to apply the ins. On my acct. & i did so why in the hell are they charging me for it now & saying that im 32 days past due. Im so upset w/ them i ###ing hate their harrasements & sassyness im in a middle of complicated preg. & this the last thing that i need to be worrying about i cant stress over some ish that i dont owe, and to top this off back in november they deposit a postdated ck on the wrong date & overdrawled my acct. We have faxed spoken about this even refused to not pay the bill until they fixed it now that hasnt work b/c they started placing late fees on me for their mistakes now mind you im not paying a penny of late fees or for that damn ins. All i want is my refund for my overdrawn acct. That they said they would do & have that ins. drama taken care of. Im to the point wherei just want to get real hood w/ them or even take it to a lawyer but i cant strain myself like that i have to look out for my health & my unborn childs health. I JUST DONT KNOW WHAT TO DO... I REALLY DONT... i just hope when my husband trys to talk to them tomorrow something would get resolved b/c im done... we want to take to the higher ups but where are they? I feel all your stories & situations hope we can get some type of class law suit againsed them... whos with me?

S
S
shull
,
Nov 13, 2007 1:36 pm EST

After reading the this complaint I am completely mortified. This is our EXACT story. We did get the vehicle back, not because we paid anything but because I had a letter of Intent to cure Default that they had a specific date on in which they repossessed the vehicle prior to this date. Anyhow, we picked the vehicle up and am garaging it we have chosen to get a lawyer as we can not speak to anyone competent at Wells Fargo.

M
M
Maxine Stephens
,
Nov 05, 2007 7:56 am EST

The only comment that I have is that the same thing has happened to me almost word for word, except they have not picked up my car yet but are threatening to pick it up. You can not get anyone to listen to you, they have done what the hell and how the hell they want to do. Not one person knows what is going on and you can not get anything settled with WF. What it seems to me is that they are screwing people out of money and cars with the insurance scam they pull. They owe me $1,200 back insurance payments, and I have never had a laps in my coverage and I cannot get an explanation as to where the refund went.

I do not know what to do about them, but I am ready to turn this vehicle in myself, but don't want them to win as I know that I am right!

K
K
Kat
,
Oct 24, 2007 9:30 pm EDT

Wells Fargo needs better management, from top level down to line supervisors. Greedy, monopolistic, rude JERKS. Okay, so we have escaped the Balboa loophole to date; and we are two months behind in payments (around $800 total); but tonight I made a valiant effort to rectify the situation and was treated like crap. Here is the email I sent to them, which describes the phone conversation I had with Wells Fargo earlier tonight. Keep in mind that this is a company that, if you are even one day late in making a payment, call numerous times every day until payment is received; I've often logged up to ten daily calls for a week or more. And, because I can never get anywhere with them (because they conveniently claim they haven't gotten authorization from my husband to speak to me), I eventually stopped accepting their calls (hey, it's a cell phone, I need my minutes for other things too, like my TERMINALLY ILL mother). I'm ready to sic my attorney on them for harassment. I cannot WAIT to see how they respond to my email!

-----------------------------------------------------
First of all, I am sorry to go through this avenue of communication, but tonight when I asked to speak to your agent's supervisor the agent proceeded to hang up on me. I suspect that any other calls I make would receive the same consideration...or lack thereof. Having said that, I respectfully request that you forward this email (either via email or printed form) to the appropriate department SUPERVISOR, not some puissant phone person, as most of your agents wouldn't be able to figure out how to pour water out of a boot if the directions were printed on the heel. Sorry, but I am very upset with Wells Fargo right now, I don't mean to take it out on you, I just want you to understand how I feel about the way I have been treated by Wells Fargo today.

Here is the situation. My husband has had his van financed through Wells Fargo for at least two years now, probably longer (I don't have any of the paperwork as we recently moved and it is still packed somewhere). I also had a car financed through Wells Fargo, and my loan was paid in full when I traded in the car last October. This past spring, we fell behind on many of our bills thanks to a loan officer who didn't know her job (we were trying to buy a house and she essentially screwed us). We did our best to keep up the important bills, such as this one; and it was in arrears a couple of times but had been current as of a few months ago; we were only able to bring it current thanks to my husband's mother, who made a sacrifice in order to help us with this bill. As of today, the account is 68 days past due.

For the past several weeks, Wells Fargo has had absolutely no problem calling MY cell phone numerous times a day (over ten a day at times), yet they will not deign to speak to me, claiming that I am not authorized in the system and they aren't allowed to speak to me. I appreciate that they protect the interests of their clients; but why is it that over the past two years, my husband has had to tell Wells Fargo numerous times that they can talk to me regarding his account, and when they call and I try to handle things I am told they can't find that authorization? The reason this upsets me so much is that I recently started working outside the home full time, something I have not done in almost six years; and for two weeks I have tried to tell Wells Fargo that I could make payment arrangements to bring Jim's account current... yet I am continually told that THEY CANNOT SPEAK TO ME. I would tell Jim (my husband) this, and he would tell me that he did authorize them to speak to me and to call them (them being Wells Fargo). Whether I call or they do, it is always the same thing..."We cannot speak to you without your husband's authorization;" or they would just hang up on me without saying anything. My husband finally got upset enough to call this morning to authorize me AGAIN, and they didn't even TRY to speak to him about the account, just took the info.

Tonight, while I was at work, a lady from Wells Fargo (Amanda?) called me, and asked for Jim. To my surprise, she did speak to me regarding the account; when she indicated that the account was 68 days past due and it was around 1200 to bring it current, before she could continue I offered.. OFFERED... to pay $500 a week for the next three weeks in order to bring it current (and then some). She immediately vetoed this offer, and stated that she HAD to have at least two months' payments by this Friday. I told her that I was not sure I could have that amount by then, and she said "Well it's ONLY another $300." Right now, to me, $300 is a LOT of money, and my family does have to eat. Furthermore, unless she is a supervisor, I don't see how she can just dismiss my offer without first checking with someone in a position of authority. When I worked in customer service and had similar situations, I would have been FIRED had I made a decision that should be left to supervisors to handle.

She stated that she HAD to have the $800 because she could not carry over two late payments into November; I pointed out that if I paid $500 Friday she would only have to carry over ONE late payment, which would come to her two days INTO November. She ignored this, and basically demanded that I give her a check by phone, and I told her that I was not comfortable doing that, mainly because I wasn't sure I would have the funds to cover the check and didn't want to overdraft my account; I added that I didn't have the checkbook with me either, so it was not an option. She then asked if I had a debit card, which I told her I did but did not have it handy as I was at work. At this point, I think she felt I was trying to get out of paying altogether, because the conversation went south fairly rapidly; she said something to the effect of, "So you handle the bills but don't have your checkbook or debit card?" (Note that I did tell her I was at work during this conversation.) She then stated that I HAD to borrow the $300 from someone, which angered me, as she has no RIGHT to make a demand of this nature on me and she has no KNOWLEDGE of my living situation (which includes family and friends); I asked who I was supposed to borrow from and she said something like, "I don't know, family, friends... just GET THE MONEY." I told her I had nobody who could loan me that amount, and she said "Then Jim needs to call me." I replied, "Well Jim can call you and you can ask him for the money, but guess what, all Jim will do is hand the phone over to me, so why don't we just resolve this now?" She got even more surly and asked me if Jim even KNEW just how far behind the account was. I told her, "If he didn't know, why would I let him call your office to authorize me to speak to you?" She kept insisting that she HAD to talk to Jim, and I kept telling her that he will not do anything without first asking me how much we can afford to pay.. and I then reiterated that we can afford $500 but not $800.

At this point, your rep wasn't listening to ANYTHING I had to say, because she was of the mindset that if she could just talk to Jim he would tell her that we could pay the $800 she is demanding... when this is absolutely NOT the case. She then said that she was going to do what she had to do and turn this in for collection (I assume this means potential repossession), and I replied that I would also do what I had to do and talk to her supervisor. When I asked her to transfer me to her supervisor she HUNG UP ON ME. Now I understand that working in collections is not an easy job; but I am appalled at the complete lack of respect your agents offer to their clients. I do not appreciate being hung up on, when I am doing my best to pay this bill? I understand it is two months late; but because I just started my job, I am not sure how much I will be bringing home in a full week of work; and I do not want to stretch our finances beyond what we bring in, as we do incur costly bank fees every time we overdraw. If I give a check for $800 and our total deposit on Friday is less, not only do I incur a costly fee for the returned check, but you will not get the $800...and this is NOT my goal. I know for a fact that we can handle $500 this week, and I know for a fact that we can handle $500 next week; we may be able to handle more than $500 NEXT week, but I won't know that until I see at least one full paycheck from my job. I know that you want your money, and I want to get it to you; but I don't want to fall behind in every other bill I have doing so, because that is just going to put us into a deeper hole and will most likely affect future payments to Wells Fargo, because this is what happened the last time we fell behind and had to play catch-up.

I am only including my name and cell phone number in this email, as well as my husband's name and type of vehicle; I will not put any identifying information, for security reasons. I respectfully request that you have a SUPERVISOR call me regarding this situation, and please understand that if I am contacted by anybody who is not a supervisor, I will not speak to them; I will ask for a supervisor (after writing down their name), and if they hang up on me as the woman tonight did, I will call back and demand to speak to a supervisor. When I do manage to get a supervisor, they will be in for a very LONG conversation with a very ANGRY customer. I apologize for the length of this email; please have it forwarded to somebody who is willing and able to work with me on this situation. Thank you.

J
J
Jeanette Beeler
,
Oct 22, 2007 11:26 pm EDT

Wells Fargo is a big RIP OFF they charged me with insurance and i was already paying for insurance $109.00 i have filled for Bankruptcy and told the guy to stop calling me and he told me he did not care what i have filled for he will keep calling and i hung up and he called right back they call 7 days a week all day long i don't answer it i let the answering machine get it and he keeps leaving some stupid message like he knows we have filed our taxes and he has papers on his desk from union county court these people thank they rule the world and thank everyone is afraid of them or something something needs to be done to them close them down or something they should not be allowed to talk to people the way they do all they want to do is fuss with you on the phone all the time. my mother died and this lady called her name was georgie from wells fargo i told her to not call back my mother was just buried and we just got home from her funeral to call another day and she said my mothers death had nothing to do with my loan i told her to get a life get a real job and hung up she called back. there awful people to deal with there always right and your always wrong i will never get anything from them

ComplaintsBoard
S
12:00 am EDT

Wells Fargo lost a payment

I purchased a vehicle in June of 2006 and our first payment was due on August 1st which was drafted out of account each month there after. In November Wells Fargo took it apon themselves to add insurance to our vehicle $2700.00 and we had insurance on the vehicle when purchased. They were sent a copy of insurance policy 3 times by our Allstate. They took one of our payments and paid the insurance and never had added it back to our account. Now 10 payments latter they are calling saying we are a payment behind. I have actual letters from the bank show the bank draft, date and confirmation draft number. They are harassing me saying I didn't make a payment. I have called and called and faxed and faxed and to no avail have I gotten this straightened out. My next step is go to the local News station.

Any help would be appreciated.

Read full review of Wells Fargo and 2 comments
Hide full review
2 comments
Add a comment
S
S
Sharron
,
Dec 30, 2007 10:56 pm EST

Wells Fargo lost, misapplied, my electron transfer payment...via my bank...the WF customer service would not deal with me. Said I had to resolve it through my bank, but almost wouldn't talk to my bank because I was the customer. The collections department after 7 calls, most after I told them to not call, finally gave me an address that no one would tell be about...this is after I had to change my phone number from repeated calls for non-payment on my car loan, when they had my money. I sent Wells Fargo my bank statements showing payment plus 2 copies of the the confirmation of the electronic transfer, (my bank also sent 2). I simply told them to either fix it or I would notify the Attorney Gerneral of my state and the FDIC. They fixed the problem, but I have been again charged with a late fee. I have just mailed WF Inquiry Resolution a request to remove the late fee charge and I am hopeful they will. If not, I will do what I told them I will do.

The address is:

Wells Fargo
Attn: Inquiry Resolution
711 West Broadway Rd
Tempe, AZ 85282

L
L
Lisa Morrone
,
Jul 31, 2007 5:25 pm EDT

My husband and I have had our vehicle financed w/ Wells fargo for 2 years now. In June they drafted our payment (unauthorized) out of our checking account. I have called and called, faxed the summary from the bank clearly stating that Wells fargo drafted the money and plus gave a trace number that the bank gave me. Wells fargo is yet to find this payment and claims they cannot find the money. All I keep talking to is a representative and they claim the system will be updated. Also, from them drafting this money out unauthorized it through our account in the negative hitting us w/ overdraft fees. I am pissed off and am getting no where. Does anyone have any advice?

ComplaintsBoard
A
12:00 am EDT

Wells Fargo lost payments through wells fargo

We have had a loan through wells fargo since October 2005,never being late once.Our payments are due on the 19th of each month.We sent our payment in early for April.We thought Everything was fine, being our check cleared the bank. Sunday evening (yes on a sunday evening) April 22,2007 wells fargo called us telling us our payment was late. I told them our check was cashed. They told me to send a copy of the front and back of the check into them. We did this on April 24, 07 and then again on May 9, 2007. To this day, wells fargo keeps calling us about our "late payment", and i have to again tell them they got the payment, but lost it, and we faxed a copy of the check into them twice. Their customer service reps, tell me different things every time we call, being it could take up to 10 days to find the missing payment. One csr told me it takes up to 30 days to find. The csr tell me when i ask to talk to a supervisor that they can handle this. I continue to get harassed by wells fargo for my "missing payment"and am not getting anywhere with them. Thank you

Read full review of Wells Fargo
Hide full review

Wells Fargo Customer Reviews Overview

Wells Fargo is a financial institution that has been in operation for over 150 years. It is one of the largest banks in the United States and offers a wide range of financial products and services to its customers. The bank has received mixed reviews from its customers, with some praising its customer service and others criticizing its business practices.

One of the positive points of Wells Fargo is its extensive network of branches and ATMs, which makes it easy for customers to access their accounts and conduct transactions. The bank also offers a variety of checking and savings accounts, credit cards, loans, and investment products that cater to different financial needs.

Another positive aspect of Wells Fargo is its online and mobile banking services, which allow customers to manage their accounts from anywhere at any time. The bank's website and mobile app are user-friendly and offer a range of features such as bill pay, mobile check deposit, and account alerts.

Wells Fargo has also been praised for its customer service, with many customers reporting positive experiences with the bank's representatives. The bank has a dedicated customer service team that is available 24/7 to assist customers with their banking needs.

However, Wells Fargo has also faced criticism for its business practices, particularly in relation to its sales practices and the opening of unauthorized accounts. The bank has been fined by regulatory authorities for these practices and has faced public backlash as a result.

Overall, Wells Fargo is a reputable financial institution that offers a range of products and services to its customers. While it has faced criticism for its business practices, the bank has also received positive reviews for its customer service and convenience.

Wells Fargo In-depth Review

Overview: Wells Fargo is a well-established and reputable bank with a rich history in the banking industry. As one of the largest banks in the United States, it has built a strong reputation for its financial services.

Services Offered: Wells Fargo offers a comprehensive range of banking services to cater to the needs of individuals and businesses. Their services include personal banking, business banking, loans, mortgages, and investment options. Whether you need a basic checking account or a complex business loan, Wells Fargo has you covered.

Accessibility: Wells Fargo ensures that its services are easily accessible to customers. With a vast network of physical branches across the country, customers can visit a branch for in-person assistance. Additionally, Wells Fargo provides online banking and mobile apps, allowing customers to conveniently manage their accounts from anywhere. Their customer support channels are also readily available to assist customers with any queries or concerns.

Account Options: Wells Fargo offers a variety of account options to meet the diverse needs of its customers. From basic checking and savings accounts to specialized accounts for businesses or students, they have a range of options to choose from. These accounts come with different features and benefits tailored to specific customer requirements.

Fees and Charges: It is important to consider the fees and charges associated with banking services, and Wells Fargo is transparent about its fee structure. While there may be account maintenance fees and ATM fees, Wells Fargo provides detailed information about these charges, allowing customers to make informed decisions. It is advisable to review the fee schedule to understand the costs associated with specific services.

Interest Rates: Wells Fargo offers competitive interest rates for various types of accounts and loans. By comparing their rates to industry standards and competitors, customers can assess the value they receive. It is recommended to explore the specific interest rates for different products to make informed financial decisions.

Customer Satisfaction: Customer satisfaction is an important aspect to consider when choosing a bank. Wells Fargo's customer satisfaction can be evaluated through reviews, ratings, and feedback from its customers. While there may be positive experiences, it is essential to consider any negative feedback to gain a comprehensive understanding of the bank's performance.

Security Measures: Wells Fargo prioritizes the security of customer information and implements robust security measures. These measures include encryption, two-factor authentication, and fraud detection systems. By employing these security measures, Wells Fargo aims to protect customer data and prevent fraud.

Financial Stability: Wells Fargo's financial stability is a crucial factor to consider when entrusting a bank with your finances. With a strong credit rating, profitability, and a proven ability to navigate economic downturns, Wells Fargo demonstrates its financial strength and reliability.

Community Involvement: Wells Fargo actively participates in community initiatives, philanthropy, and corporate social responsibility efforts. Their involvement in such initiatives showcases their commitment to making a positive impact on society and supporting the communities they serve.

Additional Features: In addition to their core banking services, Wells Fargo offers various additional features and benefits. These may include rewards programs, financial planning tools, or educational resources. These additional features enhance the overall banking experience and provide customers with added value.

Comparison to Competitors: When considering Wells Fargo, it is important to compare its services, fees, interest rates, and customer satisfaction to its major competitors in the banking industry. This comparison will provide insights into Wells Fargo's competitive advantages or disadvantages, helping customers make an informed decision.

Conclusion: Overall, Wells Fargo is a reputable bank with a wide range of services, accessible channels, and a commitment to customer security. While it is important to consider fees, interest rates, and customer satisfaction, Wells Fargo's financial stability and community involvement are notable strengths. Potential customers are recommended to thoroughly evaluate their specific banking needs and compare Wells Fargo to other competitors to make an informed decision.

How to file a complaint about Wells Fargo?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with Wells Fargo. Make it specific and clear, such as "Unauthorized Wells Fargo Account Charges" or "Wells Fargo Mortgage Application Delay".

4. Detailing the experience: In the complaint details section, provide a thorough description of your experience. Include key areas such as:

  • The type of service or product you were using from Wells Fargo.
  • Specific issues with account access, transaction problems, customer service interactions, or any other grievances.
  • Chronological order of events, including dates and times, if possible.
  • Any communication with Wells Fargo representatives, including phone calls, emails, or in-person visits.
  • How the issue has personally affected you, such as financial loss or stress.
  • Steps you have taken to resolve the issue and Wells Fargo's response or lack thereof.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as correspondence, receipts, or statements. Be cautious not to include sensitive personal information like social security numbers or full account numbers.

6. Filling optional fields: Use the 'Claimed Loss' field to indicate any financial losses you have incurred due to the issue. In the 'Desired Outcome' field, clearly state what resolution you are seeking from Wells Fargo, whether it's a refund, apology, or another form of rectification.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is true to the best of your knowledge and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint against Wells Fargo on ComplaintsBoard.com.

9. Post-Submission Actions: Keep an eye on your ComplaintsBoard.com account for any responses or updates regarding your complaint. Be prepared to engage in further communication if necessary to resolve your issue with Wells Fargo.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Wells Fargo customer service

Phone numbers

1800 869 3557 +1 (800) 378-0575 More phone numbers

Website

www.wellsfargo.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Wells Fargo?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Wells Fargo Customer Service. Initial Wells Fargo complaints should be directed to their team directly. You can find contact details for Wells Fargo above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Wells Fargo. Discuss the issues you have had with Wells Fargo and work with their customer service team to find a resolution.