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Wells Fargo / apprasial refund

1 Portland, OR, United States

Submitted re-finance paperwork and during process was denied loan. However Wells Fargo had taken our Credit Card number for appraisal that was to be done “after loan acceptance/approval”. Wells Fargo on the next day extracted the $464.00 from our account and continued with processing the loan which as I stated was denied. The appraisal company never made any sort of contact nor performed any service. When denial was received we contacted the local mortgage representative we were using and his management and were promised the refund which as was told to us was to be “removed” from our representatives payroll due to mishandling of this transaction. At 40 plus days since refund was to be approved we have yet to receive refund. Local management (Trevor) is ineffective and has proven they do not care as long as they get their share of others money. Wells Fargo is quick to take away but reluctant to return monies owed to small families.

May 13, 2013

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