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Wellness Watchers MD
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Wellness Watchers MD
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2.6 27 Reviews

Wellness Watchers MD Complaints Summary

11 Resolved
16 Unresolved
Our verdict: Dealing with Wellness Watchers MD, which has an average resolution rate, requires some diligence. Research their service in depth and read a variety of customer reviews for a balanced view. Approach any customer service interactions with detailed and well-prepared queries to facilitate a better resolution process.
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Wellness Watchers MD reviews & complaints 27

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J
11:02 am EDT

Wellness Watchers MD unauthorized charges

I am being billed by Wellness Watchers for $19.95/month. I never authorized the billing. I discovered, however, one of those letters to another addressee sent to my address saying that if I didn't say I didn't want the service or product or whatever it is, that my account would be billed.

I don't know how they got my account, but I have already complained to the better business bureau and the medical society in Chattanooga, Tennessee where the company medical director, Dr. Friesen is located.

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josie
Chicago, US
Mar 27, 2009 6:17 am EDT

I just found charges on my bank statement for 1.89 and another for 29.95 from wellness watchers. I have never authorized charges for this.

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asbagash
Conneaut, US
Apr 09, 2009 5:20 pm EDT

Like other people I've rad about, I have also recieved unauthorized charges on my credit card. These people are horrible, they need to be stopped!

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Swindled in Colorado
2500 W 108th Ave, US
Feb 17, 2010 2:15 pm EST

My credit card was billed three times without authorization. I don't know how they got my credit card info. I have contested it with Wellness Watchers MD. I made the mistake of trusting them, when I should have contested the charges through the credit card company. They told me they refunded one of the charges. Not true. I sent them paperwork the same day I received it. They didn't act on it, now the 6-month window has expired and they "cannot help me." They never did help me. I don't even know what services they offer, as they have given me nothing.

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Becky99999999
, US
Jul 13, 2011 1:44 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered some products online from DermatologstRX.com and somehow this company, Wellness Watchers MD, got my name, address, credit card information, and started charging me for a membership I did NOT sign up for. My credit card company called me 10 minutes after the charge posted, I verified it was fraudulent, and they not only did not get any money, the original company who handed over my information had not yet charged me for my order since it's on backorder, so I don't even have to cancel THAT order! I love Capital One! They rock.

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Lisa1111
richmond, US
Jul 28, 2009 4:22 pm EDT

I too was charged for buying a lipgloss (which was charged 54 dollars with a rebate of 50$)

I completed the rebate and send it in, the requirement was to log in wellness md for a free trial of 14 days after which you will be charged 29.90.

When I tried to login to wellness md, the registration did not go through so i called the customer service and they said since I tried to register they have updated my records to indicate that I qualify for the rebate. The purchase was made 5/26/09 sent in rebate form on 6/3. Today is 7/28/09 and I still have not recd the rebate but my credit card company calls me about a 29.90 charge.

I call wellness md and they say they will refund but I will not get my rebate.

So they refunded the charge for this month when I kept stating that I just want the cancellation applied to this month. They refunded so they can use the excuse not to give my rebate of 50$.

In order to get my refund of 29.90 from June I must fill out a form and FAX it in.. Money sucking companies.. I never once used this product. The lip gloss is mediocre "celebrity sexy lips" supposed to be a lip plummer but it's more a lip gloss. dollar tree lip gloss's are more effective.

Cheaters.- wellness md and celebrity sexy lips company

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Charity @ WellnessWatchersMD
Austin, US
Jul 28, 2009 10:00 am EDT

Please call me at [protected] so I can take care of this for you right away. My name is Charity, and my hours are 10am-6pm Central Standard Time. Personally, I think that WellnessWatchersMD is a pretty good deal, or I wouldn’t work here. They send out thousands of $25 gift cards and $50 rebate checks every month. They also help hundreds of people with their Ask-the-Doctor service. If you were charged by mistake, I am authorized to give you a refund.

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elizabeth zubia
,
Sep 17, 2008 10:20 am EDT

i dont think it was my email that was used for this site but my bank was charged $29.95. i never ordered this and would like my money refunded assap. the other email that could of been used is johnsdo@hotmail.com he did not have my promision to use my bank card.

thank you
Elizabeth Zubia

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Pam Morley
,
Aug 22, 2008 6:28 am EDT

I too am being charged a membership fee each month. I made the mistake of ordering Wu-Yi Tea from Wu Yi Source and this is what happened. I am told I had to mark that I was interested in this program as well, so they say I'm now enrolled in the membership plan. (the first time I heard about this). I have reported this to the fraud division of my credit card company and will be reporting it to the BBB and the states attorney office. What a mess. This MUST be stopped. It is thievery.

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nancy harpool
,
Aug 17, 2008 1:33 pm EDT

I too, am being charged a membership fee each month. I made the mistake of ordering Wu-Yi Tea from Wu Yi Source and this is what happened. I am told you are automatically enrolled in the membership plan. (the first time I heard about this). I have reported this to the fraud division of my credit card company and now I must have my credit card replaced and notify all of my regular charge payments of the change. What a mess. This MUST be stopped. It is thievery.

ComplaintsBoard
R
3:20 pm EDT

Wellness Watchers MD amount taken from my account

I would like to let you know that i am not impressed that you have taken money out of my credit card account without my consent and authorization for something which i never ordered .
My credit card company are also not impressed and is following up the amount taken out by your company.'They are going to lodge the complaint as well.
The amount you have taken is AUD$61.32 .Please put the amount back in my account as I will not be paying the amount you have taken.
It is not appropriate that you take it upon yourselves to delve into peoples accounts for your own undertaking.
I will be taking extra action with my emails to make sure that you have put it back in within the next 2-3 days.

I believe that you are doing this to a number of clients and that there is legal proceedings in the making.
You are totally wrong to do what you have done.
Awaiting the email to say it has been rectified back into my account. Thank you

After 2-3 days i will be sending an legal internet fraud and scam charges if the money will not be deposited in my account in soon time

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ildiko fielding
, CH
Feb 13, 2009 3:01 am EST

Dear Sir, Madame,

I have been ordered a product from wellneswatchers at the 06/082008, advertised for $1, having an australian american express card, money didacted of AU$ 1.12. I authorised this transaction .
From the 21/08/2008 till 21/2009 I found unauthorised transaction monthly varying between AU$35.29 to AU$ 25.20, altohether the sum of AU$186.

Please reimbourse the check for me of the above sum, as soon as possible.

I am cancelling my credit card, it is a shame some business oprating on the net like this.

Kind Regards,
Ildiko Fielding

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carolyn
hulmeville, US
Dec 10, 2008 2:46 pm EST

don't involve yourself with this "so called" company once they get a hold of your cc number they commit fraud by charging unauthorized amounts to your card I hope whoever is responsible gets jail time!

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robina arubayi
,
Nov 05, 2008 3:58 pm EST

unlawful deductions for subscriptions i never requested. a product was bought but i never subscribed to any publication.please they should stop any further deductions

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MICHAEL BERKLEY
,
Nov 28, 2008 7:57 am EST

I WANTED MY MONEYING BACK THAT TAKING OF 59.00.

ComplaintsBoard
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5:39 am EDT

Wellness Watchers MD cancel suscription

I make a suscription with Wu-Yi Source and I didn't check with the wellness watchers md and now they send me a e-mail for 14 day program free and later they will charge $ 99.00 for a fuel year. I tried to call them inmediatly to cancel the offer I didn't made at [protected]... but no answer and now I am afraid they can stole my money and my card number. So I need some legal advise again them? How the public with be secure with all this people aroud?

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Lala Martinez
Modesto, US
Sep 28, 2009 12:22 pm EDT

I am very on fix income so please and I thought that it was a free trail on this Acai Berry well it isn't they tood out $65. out my account. Please anybody with any kind of informantion on how I can get my money back please let me know. e-mail berniebritt@att.net

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trickyricky
Dolan Springs, US
Jul 08, 2009 10:06 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I ordered a teeth whintener for which cost me $50 with a $50 rebate but they don 't send the rebate. The product didn't work either, they are definatly ripping people off, DO NOT ORDER ANYTHING FROM THEM!

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Boris Abramson
,
Nov 29, 2008 6:04 pm EST

Cancel my subscription, do not bill anyrhing on my credit card.
Thank You,
Boris Abramson

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Jan Drake
,
Nov 22, 2008 9:38 am EST

I just found out on Friday evening that my account was tagged with $59.90. Got to wait till Monday before I can call them, but will call bank today (Saturday) tell them of unauthorized charge, fraud.

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Derrick
,
Oct 16, 2008 4:11 pm EDT

I agree with you totally. These people are definitely scamming others because I surely lookout for stuff like this and I damn sure didn't sign up (explicitly or implicitly) for any monthly service that will cost me $29.95 every month! Anyway, give this number a call and complain. At fist the rep did not want to refund my money but once I told her that Chase bank will be on their ###, she complied.

Contacting WellnessWatchersMD

Please direct all inquiries to:

WellnessWatchersMD
366 Nassau Street
Princeton, NJ 08540

support@WellnessWatchersMD.com

Do you have questions about your WellnessWatchersMD.com?

Call toll-free: [protected]

Monday - Friday, 9am-5pm, EST.

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AL ANDERSON
,
Sep 19, 2008 12:38 am EDT

I HAD SENT A CANCELLATION NOTICE 2 DAYS (ON 9/12/08)BEFORE MY 14 DAY FREE TRAIL BY E-MAIL, THAT'S BECAUSE I COULD'NT REACH ANYONE BY THE PHONE NUMBER THAT WAS PROVIDED FOR CUSTOMER SERVICE TO SPEAK TO A BREATHING PERSON TO CONFIRM MY CANCELLATION(WHICH IS A BOGUS WAY TO CONDUCT ANY LEGIT BUSINESS)AND I JUST RECEIVED A NOTICE BY E-MAIL THAT I HAD TO CONTACT THIS WEB SITE(WELLNESSWATCHERSMD.COM) JUST TODAY(9/18/08) . THAT'S EXACTLY 6 DAYS LATER THAN WHEN I SUBMITTED MY NOTICE TO CANCEL THE FREE TRAIL AND 4 DAYS AFTER THE TRAIL PERIOD. I DID RECEIVED BY MAIL MY PRINTED COPY, BUT DID NOT RECEIVED MY FREE $25.00 GIFT CARD OR MY FREE DOCTOR'S ADVICE (WORTH OVER $149.00). ASIDE FROM NOT BEING ABLE TO DIRECTLY CONTACT CUSTOMER SERVICE BY THE PHONE NUMBER(THAT WAS PROVIDED BY BARTON PUBLISHING) TO CORRECT ANY DISCREPANCIES PLUS NOT BEING SENT ALL I PAID FOR, I HOPE ON TOP OF ALL THIS THAT MY CREDIT CARD IS NOT BEING CHARGED FOR A SERVICE I HAD CANCELLED IN ADVANCE OF THE FREE TRAIL PERIOD SUBSCRIPTION. THERE SHOULD HAVE BEEN COMPLETE AND CORRECT INFO. PROVIDED FOR CUSTOMER SERVICE AND CANCELLATION OF SUBSCRIPTION, NOT ALL THIS B.S. RUN AROUND AFTER YOUR CREDIT CARD IS CHARGED. AFTER ALL PEOPLE ARE CONCERNED ABOUT THEIR HEALTH AND NOT BEING RIPPED-OFF!

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elizabeth zubia
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Sep 17, 2008 10:23 am EDT

Cancel my suscription and put my money back. i never wanted this.

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adanna magbanua
,
Aug 13, 2008 4:33 pm EDT

yah! me too. they billed me 59$ i just ordered and subscribed the wu yi source.and i think they automatically enrolled me to wellnesswatchers.what the heck. we cant really trust anybody.god will bless them

ComplaintsBoard
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6:17 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wellness Watchers MD - scam artist

i have been trying for a week to cancel my unautherised subscription by email i have had no response it is now in the hands of the credit card people

Read full review of Wellness Watchers MD and 57 comments
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5:54 pm EDT
Featured review
This review was chosen algorithmically as the most valued customer feedback.

Wellness Watchers MD - scam charges

While purchasing another product I was offered a 2 week free trial of wellness watchers MD. I was told I would receive an email with all the information on how to access the site etc. I never heard or received anything from them until they took $59.00 from my bank account. After contacting them they sent me a paper to fill out for a refund stating that I...

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ComplaintsBoard
M
8:08 pm EDT

Wellness Watchers MD my bank account charged $59.00

My bank account has been charged $59.00 and I have not done any business with this company that I know of.

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Fed Up with BS Companies Online
San Francisco, US
Mar 09, 2010 5:10 pm EST

I was charged 9 times for the amount of $29.95! They are agreeing to send a check for 3 of those charges, but not all. it is total b.s.

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Marianne Pauze
Windsor, US
Jan 02, 2010 11:29 am EST

I opened my bank statement today and had a charge on there I never did. This
caused me to be overdrafted and really screwed up my account. I called the bank
and they gave me the # for this so called company. WHAT FRAUDS, I called and no answer.
Monday the bank is doing an investigation, and I will be calling the Attorney General
and the BBB WELLNESS WATCHES IS A SCAM STAY AWAY, AND STAY AWAY FROM THE
TOOTH BRIGHTNER.

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WillB
Southlake, US
Dec 06, 2009 10:34 am EST

I have seen these offers for Wellness Watchers. But, I have never signed up. They appear on the checkout pages for a website you have orders something from. I don't like scams any more than you do...and there are plenty of them out there. But, this appears to me to be "operator error" in your cases. From the looks of the ad and checkbox, I would imagine anyone who is not happy with the charges was trying to get something free, checked the box to get it and forgot to cancel after they signed up for the free item. Give it a rest. Call the number in the response from the customer service manager. I did just to test it and I got a live human being.

Jeez...when folks like you cry wolf on something that is obviously your own stupidity, it makes me wonder how much higher on the food chain we are than an amoeba.

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danables
, GB
Mar 16, 2009 7:47 am EDT

I have TRIED to call this number, is the number differnt if you are calling from the uk? If so please tell me what it is. I have sent many emails to the address that you have given yet noone has replied- let alone promptly. When I phone the number its off the hook and directpry enquiries say there is no number under this name.

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Lisa
Willingboro, US
Mar 16, 2009 5:24 am EDT

I would like to know how to go about getting a job at this company in Princeton. I hear that if I need a car to get to work, they even loan you the money to get a car. That is such a sweet deal! How do I sign up to work there?

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Robert
Princeton, US
Mar 03, 2009 3:26 pm EST

Hello, I am with WellnessWatchersMD. We would like to apologize for any problems that some of our customers have been experiencing. We have recently made improvements to our customer service system as well as our phone system. Please contact us via email at support@wellnesswatchersmd.com or by telephone at [protected] (this is a working number I assure you) and we will resolve your issue promptly. Thank you for your patience!

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kelly
Bellmawr, US
Feb 16, 2009 10:41 am EST

When you purchase celebrity sexy teeth whitening and opt for the $50.00 rebate you are automatically enrolled in a membership for wellness watchers md. If you do not cancel this enrollment you will be billed $29.95 a month. I found a phone number for them. If you call this number they will cancel your membership and email you a refund form. The number is [protected]. It takes several phone calls as they disconnect the call after you are on hold for 1 minute. Dont give up. KEEP CALLING, it will adventually go through. GOOD LUCK

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Michelle
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Nov 24, 2008 12:58 pm EST

They are a bunch of thieves, this is very decieving. You are not given the opportunity to say you accept and want to enroll in the service. They charge your card automatically after 14 days.

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norma patterson
,
Sep 10, 2008 6:11 pm EDT

I am being charged 29.90 for something I did not order from this web site or these people. I ordered a trial size diet pill, but I did not order the supportwellnesswatchersMD and I expect them to repay the payment they took from me. I do not appreciate being scamed. I want my money back. They will not answer the phone you are put on hold.

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JoAnn Bianchi
,
Aug 29, 2008 12:12 pm EDT

They got me too! $59.00, I filled out the form and still no refund on my c.card. I called today to inquire and was told "the check is in the mail" they are having "technical issues" with their bank and can not refund me in the way they debited me. I have now called my c.card company and disputed the charge.

ComplaintsBoard
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10:31 am EDT

Wellness Watchers MD sram and no cancellation available

Don't even remember signing up for this--received an email asking for health information and a letter (dated the day after supposed sign-up but postmarked 9 days later) to allow for cancellation within 10 days. When I called the number repeatedly I get a recording and then put on "hold" for the next agent who nevers comes. There is no cancellation otherwise provided for and an annual fee is charged to your credit card.

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AEC San Diego
, US
Aug 22, 2009 4:26 pm EDT

Robert says he is "with" Wellwatchersmd.com - so you are one of the scammers then eh Robert? You don't say I "work for" or "I'm a part owner/director/regional rep or other job title"...so you probably own one of those popup website owners that makes a mint from it... or are being paid to represent the scammers in some other way perhaps? Who knows? But I really don't care. Two hours of research is enough to know that you and your "chums" are misrepresenting information.

You're website states Kerry D Friesen is a Diplomate of the American Board of Internal Medicine and yet he is not certified with them...hmmmmm...something stinks folks...stay away from this company.

I have taken screenshots of your website showing today's date, and also the ABIM website confirming that Dr Friesen is no longer certified, so how he can be a Diplomate when he is not certified, is beyond my understanding...perhaps you can explain?

If anyone would like copies of these as evidence for your own case of misrepresentation please Contact this website and ask them to send your email address to me. I will happily oblige in helping you make your case of misrepresentations (as of today's date).

Of course, it may turn out to be more marketing trickery...I have yet to discover what being a Diplomate for the American Board of Internal Medicine really means.

If it turns out to be something that everyman and his dog can be then we should all add it to our own titles and make ourselves sound impressive! (I doubt that is the case and I'm sure the American BOard of Internal Medicine (which seems to be a legitimate entity) will be horrified to discover any such misrepresentation by a pass or current physician.

I really believe these people are scammers. I have no evidence to suggest otherwise. If that is not the case then lets see www.wellnesswatchersmd.com prove they are not scammers, ...we won't hold our breath!

Come on, put your money where your mouth is...provide us with records to show you have paid all these people back (I dont see many coming back and saying they go all their money back and compensation for the wasted time and effort...and charges they received for putting it in dispute), start answering the telephone, stop providing information that is misleading, stop having lots of differnt websites that lead to the same place (and the same with phone numbers), start providing clear guidelines (rathe than your crazy small print) and have a proper system in place to refer people who might be intersted in other products rather than selling/buying credit card information (that's my understsanding of what you are doing).

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mazhard
, MY
Mar 19, 2009 11:21 pm EDT

i dont know my case .. however i had send a cancellation to Wellness Watchers to cancel my subcription ...all has done before 14days ..

after 2 days emailing, i got an confirmation email that my account has been cancel .. but still waiting if there is any charging on my credit card after 14days period

below is their email reply

"Hello ******,

Your account has been de-activated.

Thank you for your business. Let us know if you have any further questions.

If we can be of assistance in the future, do not hesitate to contact us at support@WellnessWatchersMD.com or
[protected] (outside of the United States call [protected])Monday - Friday 9am-9pm eastern.

Thanks for your support,

Alan Goff
Wellness WatchersMD Support Team "

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Diana
Carmichael, US
Mar 02, 2009 4:49 pm EST

Hey, Robert you are a robber! No one can get in touch with anyone at th phone number you provided. Shame on you!

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Robert
Princeton, US
Feb 28, 2009 2:27 pm EST

Hello, I am with WellnessWatchersMD. We would like to apologize for any problems that some of our customers have been experiencing. We have recently made improvement to our customer service system as well as our phone system. Please contact us via email at support@wellnesswatchersmd.com or by telephone at [protected] and we will resolve your issue promptly. Thank you for your patience!

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James
,
Aug 26, 2008 7:47 am EDT

So when QFL denies having any affiliation with this company here is the offer as stated by the company which is Extenzeforlife.com. This offer is written clearly on the bottom of the order screen but even if you do not check the box your enrollment happens anyway. So do not order anything through QFL Inc. or anyone affiliated with this company as it is just a front for thieves preying on anyone that orders products through their sister companies. A hint concerning any hidden affiliations with QFL, when choosing the shipping option it wil state QFL Priority or QFL Ground, these are just examples of what they say and QFL is not a mail carrier or a parcel carrier, it is just a reference that shipping will come from QFL warehouse...BEWARE OF QFL...

"Claim your 3 FREE THANK-YOU REWARDS - Today Only!
#1. FREE SHIPPING TODAY via Email Insta-Rebate (up to $12.95)
#2. FREE personal advice by a famous physician based on your unique profile! (Value $149)
#3. FREE complimentary membership in WellnessWatchersMD for two full weeks!
Get a free $10.00 giftcard, plus free personal advice from nationally recognized specialist Dr. Kerry D. Friesen, M.D. plus two free weeks to give your honest opinion on WellnessWatchersMD, the startling new interactive program that rips the covers off age-banishing secrets known only to medical experts. Reveals the one food guaranteed to extend your healthy years 12% (but only if you don't eat it!) Discloses sex triggers hidden in your kitchen for endless power and endurance. Exposes shocking health and beauty rip-offs you must avoid at all costs. Plus much more! If you don't agree this is too revealing to pass up, simply call toll-free to cancel within 14 days. Otherwise it's less than $4.92 a month for a FULL YEAR - billed annually with no automatic renewal. That's 50% off, and even if you cancel, your doctor's advice is still free, plus you still get your FREE $10.00 GIFTCARD!

YES, I accept my FREE SHIPPING, FREE doctor's advice and FREE membership. "

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stacey
,
Jun 10, 2008 8:25 am EDT

I agree this place is crazy! I just had a charge on my card too, and i didn't sign up for it, but they took my card information b/c i had clicked on something. I just called, but atleast I got it cancelled right away!

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Kimberly Jantz
,
May 14, 2008 8:29 am EDT

I called on 5/13/2008 to see what the $59.00 charge was. I was told that it was for a membership to the Website that I wanted to join. After asking what the membership consisted of, I was told to go to the website to get that information. I went to www.wellnesswatchers.com and got their number. I called them and they said that they have been getting these calls for the last 6 months. I asked her if she thought it was a scam and she said "Yes". She suggested that I call my credit card company to have them dispute it. I will try that to see what happens.

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