First, we'd like to apologize for any inconveniences you may have experience redeeming your travel certificate from our company. Keeping that in mind, we'd like to point out a few important details regarding the travel certificate business.
Our business is no different than any other business transaction in which both parties must comply with their agreement and adhere to the terms of service.
We highly recommend in the future if you receive a call or postcard from a marketing company promising you a travel certificate if you attend a timeshare presentation that you ask for the name of the company responsible for providing the incentive.
We further recommend if it is a Certs, Inc. incentive, that you visit our web site (www.certsinc.biz) where you can read the entire terms of service for each incentive we offer, and then make an educated decision on whether of not to move forward with the presentation.
Certs, Inc. has no control over the presentation by the marketing company or the sales tactics used by the vacation club representative. However, we do police their activities and from time-to-time will discontinue the sales of our products to these companies if we feel there is misrepresentation.
Certs, Inc. has never, and will never, change the terms of service on our incentives "after" it has been presented to our clients customers.
If you have not received a booking confirmation from our company for the travel date(s) you provided, you are entitled to a full refund of all monies paid to Certs, Inc.
Due to the inconveniences of a large cancellation rate for booked travel, your travel dates will not be confirmed until 14 days in advance. This is to benefit you by allowing a full refund in case you an experience a life event that keeps you from traveling on the dates you provided us.
If you feel you have not received a fair chance at redeeming your travel certificate, please contact our customer service department (1-800-292-0099) so we can research your situation and act accordingly based off your incentive's terms of service.
Gregory A. Peaden, CEO