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WELE / Travel Show complaint - It's a money pit

1 Daytona beach florida, FL, United States Review updated:

This show is an absolute money pit. I beg everyone who is thinking about purchasing a trip from this show to do your homework first. There are so many hidden fees and things to redeem for a price that you'll eventually pay the going rate anyway. Then just try to book a trip, guess what the dates you want are never available. Money pit, and no one at the station cares either, why?? because they also own the travel agency that gets these trips. Don't be fooled like I was, learn first.

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Comments

  • Bo
      16th of May, 2008
    0 Votes

    ABSOLUTELY A CORRUPT ORGANIZATION !! They sucker you in, charge outlandish "redemption" fees, and other hidden costs, then should you make it through that and actually request travel, they NEVER !!! and I mean NEVER have the dates you want, nor the site you want to go to. Even though on the radio they lie right to your face. All I can say to unsuspecting people looking to get a bargain is this. IF IT'S TOO GOOD TO BE TRUE, IT ISN'T !!! Do your homework, look at the better business bureau, this is a dishonest venture, how the state lets them contimue like this is beyone me.

  • Dm
      19th of May, 2008
    0 Votes

    I have read the various posts both from unsatisfied customers and from Doug of WELE and figured it was time to put in my "2 cents" ...

    Doug claims that you need to be "flexible" Hmmm I have in front of me the airline reservation forms one from "Infinity Travel and another from CERTS" and let me fill you in on the "FINE PRINT" as to when you can/cannot travel ...

    It says that you can use book travel all 12 months of the year ...

    Except that you can ONLY begin your "vacation" on a TUESDAY or WEDNESDAY (No Exceptions) and and you are subject to a surcharge for the following "Peak / Holiday" periods ... You are surcharged for any travel that is within a week prior or a week after the following holidays ... Martin Luther King, Presidents Day, Easter, Spring Break ??, Independendance Day, Memorial Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving, Christmas, Hanukah, New Years Day ... Plus the months of MARCH, JUNE, JULY and AUGUST ...

    If you do the math, there are approx 103 days that you can travel on out of 365 and actually only 17 days that you can begin your vacation on that are NOT "Peak or Holiday" and subject to a steep surcharge ... Hmm that sure isn't the rosy picture that WELE is selling ... To add insult to injury, you will not know if you have the trip until TWO WEEKS before the travel date at which time you will be notified by e-mail ... THEY WARN They are not responsible for travel arrangements made without WRITTEN notification from them ...

    So ... You send in this form, but you need 90 days advance notice to start ... then you have to give them 3 dates 30 days apart BUT you cannot make any other arrangements until they give you written notification 2 weeks before you are to travel ... Does EVERYONE have that much flexibility that you can go to work and say " I need a week or two off" with less than 2 weeks notice ??? You have to live your life on the edge wondering if any of the dayes that you wanted are going to be available, but you will not know that till it is 14 days beofre you must leave ...

    Let's continue ... To even get this process started you must send them $50 MONEY ORDER for each passenger, so that is $100 and they will have this for the 90 days prior to you being able to start your trip and then up to 90 more days depending on which of your dates are chosen ...

    That $100 is in addition to the $$$ you paid WELE to buy the package and then the $$$ you paid to "REDEEM" the package. That is if you even get the package from WELE ... To date I have 8 different packages that are over 30 days old so I can't return them, yet I still haven't received them ... 4 of these packages I am still awaiting after 7 weeks ...
    (I have made DOZENS and DOZENS of phone calls, and nearly 50 e-mails ... All with the same basic theme ... They are in the mail YADA YADA YADA)

    Also note that if you make a mistake ... for example only having 29 days instead of 30 days between requested dates ... This invalidates the entire certificate and you LOSE yout $100 ... The print on this certificate is VERY WORDY and VERY SMALL, but beware any tiny mistake means that you are out EVERY DIME that you paid ... Thank You VERY MUCH ...

    I could continue with MORE outrageaous things that WELE is "selling" for instance ...

    Thier MEAL TICKET REWARDS ... You are purported to get $1000 in the form of 100 ... $10 coupons ... You can look this up on MEAL TICKET AWARD.COM ... So we did, what we got back was this rinky dink booklet from HOT MEALS COOL DEALS.COM ... I don't get it, I redeemed a certificate from the former and got in the mail the later ... Now comes the JOY ... First I checked the "available" restaurants in my area ... Burger King and Quiznos ... Gee what happened to all the other places listed ... Oh thats right they are not available in "my area" ... Now to the coupons ... They are not $10 coupons, they are the same stupid coupons that are frequently in your sunday paper or that you get in the mail ... ie ... Buy one sandwich, get one free ... or Buy a Large Sub and Chips and Drink and get a small sub free ... or one was even get a SMALL drink with the purchase of a LARGE SANDWICH ... Wow Whats that $1.29 ... Not exactly the $10 coupon they are advertising ... Heck I'd have to buy 8 sandwiches to get the $10 worth ...

    To wrap this up ... WELE wants you to beleive that you are getting a GREAT DEAL ... You are getting NOTHING but a headache ... They make it VERY DIFFICULT to do business with and will gladly pay you lip service to get you off the phone ... BUT in my history I have paid a fairly large sum for various things and have yet to get ANYTHING that is even remotely usable ...

    SORRY WELE is a COMPLETE AND UTTER FAILURE ...

  • Pe
      27th of May, 2008
    0 Votes

    I agree 100%. you put it truthfully and how it is...truer words were never spoken.. well done...

  • Bo
      7th of Jun, 2008
    0 Votes

    I am utterly amazed that WELE gets away with this. Here is how it works, you purchase a "dream" travel package for mere pennies. Then you have to redeem the package for a certificate to actually take the trip. The redeeming of course costs money. Once you get the "travel certificate" from the agency who will book your trip, you then see the small print, the fine print, the blackout dates, the other hidden costs associated with this so called "dream" trip purchase of yours. Before it's all send and done, you could have purchased a normal trip through a reputable travel agency and actually saved frustration and money. Folks, please be aware that the idea behind this show is to get your money, then do everything then can to throw roadblock after roadblock up in your path so that you quit and go away. DO NOT FALL FOR IT !!! Guess what, if it's too good to be true, it isn't...

  • He
      16th of Jun, 2008
    0 Votes

    Yup they got me too. I bought on air, got the certificate, redeemed it for $$, still reasonable, but when I get the form in for the trip itself, I was shocked at all the blackout dates and extra fees they wanted. WELE never tells you about this but they should. I don't know how they get away this sort of thing, but I wish someone could stop them from hurting people.

  • Lo
      31st of Jul, 2008
    0 Votes

    lie cheat steal, PT BARNAM said it,

    do not be suckered into a deal too good to be true

  • Li
      2nd of Aug, 2008
    0 Votes

    WELE IS TAKING AVANTAGE OF THE ELDERLEY PEOPLE IN THIS AREA. THEY ARE RUNNING OUT OF PEOPLE IN THIS AREA, AND EXPANDING TO OTHER RADIO STATIONS IN SOUTHERN FLORIDA, AND OTHER AREAS. SOMEONE HAS TO STOP THEM. THEY ARE A BIG RIP-OFF. EVERYTHING I HAVE BOUGHT FROM THEM IS WORTHLESS. I PURCHASED A PACKAGE FROM THEM SIX WEEKS AGO STOPPED BY THE STATION TO PAY AND PICK IT UP, AND ON THE WAY HOME CALLED AND MADE ANOTHER PURCHASE IT WAS SUPPOSE TO BE FOR $ 8.00 THEY CHARGED $ 97.00 TO MY CARD. I TOOK THE PACKAGE HOME SHOWED IT TO MY HUSBAND AND RETURNED IT THE SAME DAY. WELL, YOU HAVE TO FILL OUT A FORM WAIT FOUR TO SIX WEEKS TO GET YOUR REFUND, YESTERDAY THEY SENT A CERTIFICATE FOR $73.00 TO BUY MORE OF THE WORTHLESS TRAVEL. MY HUSBAND AND I RETURNED IT YESTERDAY AND TOLD THEM I WANTED A REFUND FOR THE FULL AMONUT. THEY SAID I WOULD HAVE TO WAIT, THERE WASN'T ANY ONE THERE TO GIVE ME A REFUND. ALL THIER TRAVEL IS EXTRA FEES, EXTRA FEES, EXTRA FEES THEN YOU CAN NOT BOOK EVER WHEN YOU WANT TO USE THEM.. THEY JUST WANT YOU TO GIVE UP AND NOT USE THE PACKAGE YOU BOUGHT. THEY MAKE IT SOUND SO GOOD ON THE RADIO, AND YOU CAN CALL IF YOU WANT TO PURCHASE SOMETHING, BUT NOT IF YOU WANT TO CALL THE FRONT DESK OR ANY ONE ELSE, YOU CAN NOT GET THROUGH, I HAVE TRIED TO CALL ALL DAY LONG, AND COULD NOT GET THROUGH. MISLEADING ADVERTISING, MISREPRESENTATION, UNSATISFACTORY SERVICE. SOMEONE HAS TO STOP THEM. AFTER LEAVING WELE YESTERDAY I WENT TO THE ORMOND BEACH POLICE STATION AND FILLED OUT A COMPLAINT, I AM ALSO GOING TO CONTACT THE BBB, AND ACTION 9, ENOUGH IS ENOUGH. I HAVE GIVEN THEM MONEY BEFORE, I WANT MY MONEY BACK $ 227.00, AND I WANT TO STOP THEM FROM TAKING MONEY FROM THE ELDERLY PEOPLE IN FLORIDA. SOMEONE NEEDS TO STOP THEM.

  • Ke
      4th of Aug, 2008
    0 Votes

    I agree someone need to stop them. Why does the law let them continue on the radio ????

  • Je
      7th of Aug, 2008
    0 Votes

    Please contact your local Seniors Vs. Crime office to file a complaint. This is a wonderful agency funded by our Florida Attorney General Bill McCollum's Office who are receiving complaints daily regarding WELE. The Volusia County Florida Senior's Vs. Crime Office phone number is (386)767-5347.

  • Sh
      28th of Aug, 2008
    0 Votes

    I ordered a package that included 8 movies tickets to be used any time at any theater and also included was a 3-day/2-night hotel stay

    After two trips to the station (a 45 minute drive for me) and paying the redemption fee, I finally received the movie package. When I read the small print, it required that all 8 tickets be used on the same day at the same theater - in otherwords, I would have to find seven friends who all wanted to go to the movies on the same day.

    I emailed them regarding this at least twice, and have heard nothing. I STILL have not yet received the hotel packaga, and it's been months.

    What other forum can we use to get this word out to everyone - it need to be done!!!

  • Br
      29th of Aug, 2008
    0 Votes

    I agree with the above statement. WELE (1380 AM) in Ormond Beach Florida has gone down hill over the years. It has reached new levels. I got the same movie package "Movie Madness." Crap, that is all I have to say. Myself along with three others I work with call and asked about ANY other fees and were told No. We all ASKED Trisha "Are These Movie Tickets" she said "YES." It is not. When I called to inquire about getting my money back, I spoke with the most rude women that told me NO REFUNDS GIVEN. I said deceptive business practice, false advertising and the States AG and BBB will be contacted and she said who cares. This is the attitude you get from top to bottom. I would call to ask W.FEE.LE is there were any third party fees on certain "Great Vacation Packages" and could not get a word in edgewise. Both Doug and Trisha both talked over me and would not give a straight answer. I now tape the shows, have plants ask specific questions and will make sure in the future that others have not and will not be taken like the four of us in my office did. Doug can "Fix" things with other packages that you "HAVE" to pay another redemtion fee for, but I'm sorry man that is not going to work. You still are operating in the same manner and are even deceiving more people with the other stations you are on now. The station was good when it was local stuff with local restaurants, hotels and attractions. To bad greed has taken over.

  • Gr
      3rd of Sep, 2008
    0 Votes

    Trish, Doug and Kristen on the air now 12:45 p.m. on Sept. 3, giving their sob stories of how they are not skam artists, don't pray on the elderly and a 100% on the up and up. BS folks, don't let the tears fool you. These people are professionals and know how to skirt the law. After they tell the public all their FEES, try and ask them about third party FEES. Good luck, they will talk over you and spew more and more lies. Karma will get you.

  • Da
      11th of Nov, 2008
    0 Votes

    Collecting redemption fees appears to be illegal in Florida. Maybe everyone is entitled to a refund of those fees from WELE. Check out this link to the law.

    http://www.leg.state.fl.us/STATUTES/index.cfm?App_mode=Display_Statute&Search_String=&URL=Ch0501/Sec95.HTM

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