Weight Watchers International
reviews and complaints

Hi my name is Isabel I'm a Weight Watchers member in Ajax, Ontario Canada . I've experienced a horrible thing with your fruitie chews & I've contacted Weight Watchers Canada, but I don't like the way they're handling this problem so I thought I would reach out to weight watchers on the US in hopes that you care more about me then Weight Watchers Canada!

I buy fruities at my weight watchers meetings all the time and it's my 12th week on program and I've joined ww online and many other time & I've always puchased these and blackberry our my favorites. Last Friday I was enjoying the rest of my box while watching TV and suddenly one of them taste like medicine or something like that and I take it out of my mouth and obeserve it (picture attached together with an actual fruitie) it's darker in colour, smaller in size with a big "S" on it and it perimeter is ridgit. That evening I had diarrhea all night I'm assuming it was from this medicine like chew with the S on it because I was fine all  day long until that episode. I put it in a bag with the box information (pictures attached) I contact ww but  couldn't get through so I left a message. Saturday evening I get a call from someone named Rachel and she asked me what had happened & I told her she kept saying "it must be expired" which I told her it wasn't, but she wasn't listening to me at all as I told her it wasn't a fruitie that was in the box as it was a foreign object! She still didn't listen or didn't understand!

I asked Rachel to have someone else call me that was higher in the department. The same evening (I don't know why they're calling me during my family time in the evening) Michelle calls me and she told me she was a level 2 person and again she said it must be expired like the first lady said and I had to repeat everything again like the lot number and so on. This lady understood what I was saying! She said she would forward my complaint to head office. A few minutes later she calls me again but this time she asked me to take the foreign substance to my weight watchers location I told her that I wasn't making a special trip that I could bring it to w.w. when I go to my meeting on Wednesday next week as she said I would get a call from head office Tuesday as we had our Thanksgiving weekend and Monday was a holiday in Canada. Tuesday at 10 p.m I get an email from a Gillian lady and she's asking me to send her the pictures of the foreign substance and she wanted to know the lot number ext. But at that point I was so frustrated that now 3 people had asked me about the lot and expiry that I sent her an email back telling her that why is it that they don't communicate between each other instead of asking me the same questions over and over again and why didn't someone from head office call me Tuesday morning! 2 days later she apologized in an email. Wednesday evening after my w.w. meeting someone named Marcia calls and leaves me a message (I don't know why they don't call me during regular business hours) unfortunately I wasn't able to call her back on Thursday but I was going to this afternoon but instead Marcia called me and asked me to drop off the box and the foreign substance to w.w in Ajax on Wednesday. I told her I would. She said someone would give me a pack of fruities which to me is a slap in the face!

I asked Marcia what was she going to do for me, for my time, for my terrible experience! She said "what do you mean, you're getting a box of fruities" I said to her "are you kidding me I just went through a horrible experience and got sick wasted a lot of my precious family time" she didn't care at all! She told me she would email the manager in Ajax and she would be expecting this foreign substance. I told her until I get some sort of compansation for my horrible experience that I would hold on to this foreign substance. I asked her to have someone from Weight Watchers in the US contact me as she said they want to analyze it and she said they don't communicate with our Canadian members so I told her that until I know what I'm getting out of this horrible experience and terrible customer service I'm holding on to it.

I hope you can help me find out what was in my box and that you can forward my experience to someone higher in Weight Watchers please?

Thank you for your time

Isabel

Hi my name is Isabel I'm a Weight Watchers member in Ajax, Ontario Canada . I've experienced a horrible thing with your fruitie chews & I've contacted Weight Watchers Canada, but I don't like the way they're handling this problem so I thought I would reach out to weight watchers on the US in hopes that you care more about me then Weight Watchers Canada also if Oprah would know about this incident would be great to. 

I buy fruities at my weight watchers meetings all the time and it's my 12th week on program and I've joined ww online and many other time & I've always puchased these and blackberry our my favorites. Last Friday I was enjoying the rest of my box while watching TV and suddenly one of them taste like medicine or something like that and I take it out of my mouth and obeserve it (picture attached together with an actual fruitie) it's darker in colour, smaller in size with a big "S" on it and it perimeter is ridgit. That evening I had diarrhea all night I'm assuming it was from this medicine like chew with the S on it because I was fine all  day long until that episode. I put it in a bag with the box information (pictures attached) I contact ww but  couldn't get through so I left a message. Saturday evening I get a call from someone named Rachel and she asked me what had happened & I told her she kept saying "it must be expired" which I told her it wasn't, but she wasn't listening to me at all as I told her it wasn't a fruitie that was in the box as it was a foreign object! She still didn't listen or didn't understand!

I asked Rachel to have someone else call me that was higher in the department. The same evening (I don't know why they're calling me during my family time in the evening) Michelle calls me and she told me she was a level 2 person and again she said it must be expired like the first lady said and I had to repeat everything again like the lot number and so on. This lady understood what I was saying! She said she would forward my complaint to head office. A few minutes later she calls me again but this time she asked me to take the foreign substance to my weight watchers location I told her that I wasn't making a special trip that I could bring it to w.w. when I go to my meeting on Wednesday next week as she said I would get a call from head office Tuesday as we had our Thanksgiving weekend and Monday was a holiday in Canada. Tuesday at 10 p.m I get an email from a Gillian lady and she's asking me to send her the pictures of the foreign substance and she wanted to know the lot number ext. But at that point I was so frustrated that now 3 people had asked me about the lot and expiry that I sent her an email back telling her that why is it that they don't communicate between each other instead of asking me the same questions over and over again and why didn't someone from head office call me Tuesday morning! 2 days later she apologized in an email. Wednesday evening after my w.w. meeting someone named Marcia calls and leaves me a message (I don't know why they don't call me during regular business hours) unfortunately I wasn't able to call her back on Thursday but I was going to this afternoon but instead Marcia called me and asked me to drop off the box and the foreign substance to w.w in Ajax on Wednesday. I told her I would. She said someone would give me a pack of fruities which to me is a slap in the face!

I asked Marcia what was she going to do for me, for my time, for my terrible experience! She said "what do you mean, you're getting a box of fruities" I said to her "are you kidding me I just went through a horrible experience and got sick wasted a lot of my precious family time" she didn't care at all! She told me she would email the manager in Ajax and she would be expecting this foreign substance. I told her until I get some sort of compansation for my horrible experience that I would hold on to this foreign substance. I asked her to have someone from Weight Watchers in the US contact me as she said they want to analyze it and she said they don't communicate with our Canadian members so I told her that until I know what I'm getting out of this horrible experience and terrible customer service I'm holding on to it.

I hope you can help me find out what was in my box and that you can forward my experience to someone higher in Weight Watchers please?

Thank you for your time

Isabel

Marcia and Kristen reached out to me but they were very rude to me!

I joined ww in february, due to the promotion get paid to lose weight.. If I lost ten pounds within the required time frame and sent in the required paperwork I would get the money. I opted for it to be used on my account, but I have received nothing. At this time, if I somehow get the money I want it on a credit card. I want to cancel my ww, but they told me that if I do.. I will not get the money. I am trying to determine if I should just take the loss and cancel... It will depend on the outcome of this email response
I have proof via email that my info was sent in and accepted. I do want to mention that the two times that I have contacted ww via the [protected] number that is was a total waste of time.. I contacted them on 7/10/17 and again on 9/3/17. I has been 12 weeks and 4 days since I submitted the necessary paperwork. The last rep, diane was her name — was very difficult to understand.. She did not understand me and I had to repeat and spell everything. Then she kept staying on the line after I said I was done, I told her that I didn't want to hang up, because I didn't want to miss the survey. She finally ended the call... When I wouldn't answer her.. Then it went to the survey. I missed the survey last time.. Almost makes me think they do this so you don't get the opportunity to complete the survey. My id is w-4918199... Email is [protected]@hotmail.com I would like my 100 dollars and to cancel my account and get a refund for the august 30th payment from my credit card. I don't go anymore, because I am tire of their lies and inability to help.

8/17/17
Spoke with Frances at the WW 800 number.
My monthly pass id is W497043
I called to cancel my 6 month membership from an automatic renewal because after trying to navigate their website for an hour with no luck, I gave up. I want to finish my 6 months and that's it. Should be easy to do right? At least that's what is advertised...no hassle cancellation. Except I was told that I will be charged a $50...yes, $50 cancellation fee. What? Are you kidding me? I paid for my 6 months. I don't want to continue so that should be easy enough to not renew it.
Was told well we will charge you then issue a credit. Why? What purpose does that serve?
Charging a cancellation fee when I met my contracted service obligation is a scam and unethical. Frances said its just the way the system is set up. I requested to speak with a supervisor and he refused to let me. Just put me on hold for several minutes.
Weight Watchers should not be allowed to charge a cancellation fee for not wanting to renew a membership.

i have just sat the eat me weight watchers ocean pie and found plasic in my meal i have spat the meal back out as it had cut into my gum i am appalled to find plasic in my meal i am shocked also to start eating my meal to find bits of plasic and to cut into my gum what is going on i have pictures of this and there i possibly more in this weight watchers ocean pie meal it has put me off eating them how do you manage to get plasic in a meal like this as you can see on my picture and video i will be keeping the meal to show incase there is more plasic in this weight watchers ocean pie...

I have been a Weight Watchers member since 2001. At that time to advertisement for weight watchers was, if you become a lifetime member (which I did) you were locked into your weekly price. At the time the price was $11.00 a week. I have paid that amount my entire time after making my goal weight and becoming a lifetime member as promised. Three weeks ago I went to a new Weight Watchers to get weighed in and as I went to pay she did not have me in the computer. I asked her to look me up as I was a lifetime member and paid this amount consistently turning down a lesser price of $8.57 a week if money was withdrew from my account as part of the rules of the $11.00 was that at any time if you change your program you can not get it again as I was grandfathered in that price. I was called a liar by the representative that weighted me and told that this was not my price and their was no such thing. The other representative that heard her treating this way tried her best to stop the behavior but it was too late I left in tears. I contacted weight watcher corporate and was transferred to a higher level of "service" I explained to the operator everything that happened and she then informed me that they do still honor my grandfather clause but unfortunately they are allowed to increase the cost to $15.00 due to "cost of living" expense. I explained to her that if that was the case I would of just went on the weekly price all this time as it was much less but I was afraid as I was told that once I went off my plan I would loose my grandfathered price. The operator apologized that I was mislead and offered to send me eight weeks of free weigh in/meetings. Two weeks went by and I never received the vouchers as promised so I decided to call again to question about vouchers as I did not want to join the monthly until I used the vouchers as would of been paying twice. The second operator could not find me in the system so I asked to speak to a supervisor where then she put me on hold for 33 minutes. I hung up and called back asking for a supervisor where I was told again they had no record of me or any conversations. I expressed my frustration as I have been a member for over twenty years, certainly they must have some record of me. I was again transferred to a "higher level of service" after me explaining my story for the forth time I was told by this operator that their is no "cost of living increase" and she has no idea why I was told that. I inquired why I was never sent my vouchers and upon another tem minutes of searching she finally found the notes from the prior operator. The operator then apologized again and said she would send them. I asked "why they were not sent as promised" she replied "I can't speak on other peoples work". For decades I have paid the company every week. I am appalled as to the way I was treated and their after. I am astonished that a company of this caliber does not have a system that recognized customers of twenty plus years. I have still not received my vouchers as promised and I think that is horrible.

I went to a meeting in Mandeville, La. at 10 am on 6/27/17 and had to wait
in line for 20 minutes behind 25-30 people. We were told if we didn't want
a long line then come to meetings. This is Weight Watchers rules. One girl was weighing while the leader was just talking prior to the meeting and not
helping. They had cut the staff because the prior week was low attendance.
Well you certainly didn't cut anyone's bill. There were close to 50 people
at that meeting or more. I am seriously thinking of dropping out because I
don't like being blackmailed, that if I don't attend I'll have to stand in line
forever for any assistance. You still get your money no matter who attends.
This is just an excuse for more greed. Disgusting.

As many, many people I have faced the same problems trying to cancel my membership after the initial 3 month period. There is no way to cancel online, you try, send messages and never get a response.

Then you finally call. At first you get this person who keeps trying to sell you weight watchers and no matter what you say, they keep going on.

I cancelled, then find out they put me on a "free" month then started charging my credit card all over again. They use the old bait and switch game, making you think you cancelled then adding something you said no too, so it looks like you didn't cancel.

Spent hours on the phone with various people in their call center in the Philippines. They are hard to understand, keep asking for personal information (date of birth), which no one should give out to anyone, especially overseas.

Ended up yelling to get these people to listen. I've contested the charges on my credit card, so hopefully that works. I have no confidence I will receive a refund check in the 2-4 weeks they said.

Weight Watchers International is a crooked business with 1000s of complaints just like mine. A law suit needs to happen for people to get their money back and to be compensated for the emotional distress this causes.

Don't forget to cancel your membership when you stop attending the WW meetings. My responsibility that I forgot to cancel my membership when I decided that I didn't want to follow the program. For some reason my membership card stopped coming in the mail, and I forgot about WW over the holidays. Don't do what I did, I should have followed up with WW and cancelled the month I made the decision to stop the program. Unfortunately, I have been charged for several months on my credit card, however they stopped sending, my monthly WW card either. My address didn't change, if I had received the card I would have been reminded that I was still being charged on my credit card and to follow up with cancelling my WW membership.

On feb 22 o cxl ww on line
I have the text on my phone
Today (3/3/17) I saw that ww took 19 dollars out of my account
I call ww and they said my account was still active I said it's not
I asked to speak to someone and lie after lie and after 35 minutes a lot in silence I never was able to speak to any one yet someone was telling her what to say
Her name was Camilla Forest
19 dollars is not a lot of money but when I read how many people had this done to them it's a fortune and illegals
SHAME ON U Weight Watchers

I was a Weight Watchers for several years on and off. I used the online platform. They had me create a new user name and password each time I reactivated my account and it got to the point where I had several user names and passwords. Only by accident (because I changed credit cards and needed to update my billing info) did I receive an email about an online account that I wasn't even using and hadn't used for 4 years! They had been charging me for this account for 4 years even when I had other account open concurrently. The total was $988.50.

I have tried repeatedly to contact Weight Watchers to address the issue. I have spent hours on hold in the Philippines because that's where their call center is.

My advice is similar to our colleagues here - listen to any former members and/or employees who want to explain unethical practices at WW, and do NOT provide your credit card information to this organization. Note that I do not typically write reviews, yet feel the need to do so to help anyone who wants to listen as I would have personally appreciated that.

Upon review of all the negative comments about WW both directly and across the internet, it is not difficult to understand why the company is not doing well. Please read the comments and recommendations from current and former members before signing up for membership. If you do not, you will make the same mistake we all here have made by providing credit card information and losing money to WW. If you discuss these issues with members who remain WW advocates, please help them with reminders to closely monitor their credit card statements.

Along with other folks here, I am truly embarrassed that I did not believe either former members and/or current WW employees who personally warned me. Not only did WW add monthly unethical charges to my credit card, they took advantage of most of my 19 friends who I helped become members. In my specific case, my credit card continued to be charged monthly fees, even though I was in the new program that required voucher code input for free use of their eTools.

If we all look at the big picture, there are reasons that the company is not doing well. It is very disappointing that Ms. Winfrey has decided to improve her company’s revenue by promoting an aligned recipe book, rather than focus on discontinuing the process of holding current members hostage with unethical business practices. Not only do store employees warn folks, it is obvious that the WW Customer Service Representatives and their “supervisors” in the Philippines know about these issues when you talk to them. This experience demonstrates that they only care about staying on their phone script by keeping your money in order to maintain what minimal revenue is still being generated. They will do so even to the point of allowing you to very easily cancel your membership. When you do cancel, please make sure you receive a documented receipt for this.

This company does not care about you, your referrals, and only wants to maintain an unethical business model. No amount of recipe books and promotion will help this company out of its ditch, unless they dramatically improve their business processes immediately. Given my recent experience, this cultural transformation will not happen anytime soon.

A very special “thanks” goes to my credit card company for helping me dispute most of the charges and get many of the refund(s) I should have originally received through the WW Customer Service Department! My friends and I are excited about our next journey by already evaluating and promoting programs recommended by former-WW colleagues!

Hope I helped in some way. Wishing you all the best of health!

Hello, This morning I went with my daughter to join WW at this facility 10220 W.Markham, Suite 216 LR, AT 72205. We walked in around 9: 33 am and the lady didn't greet us, just said with a very rude attitude "the meeting is over and you have to leave " I was shocked my daughter and looked at each other. I asked for the hours . Response was : Look there pointing the finger. I was apeachless. I felt very unwelcomed, probably because I look Hispanic and my daughter is mix with black. I don't know what to think. They should not have kranky old people working there or who can't deal with people. Please do something about it.

Several weeks ago I purchased the Stainless Steel Tea Tumbler with the box teas as set. I only began to use the tumbler last week. The first time I used it I washed it prior to using it. I only poured hot tea in it. During the day of using it I noticed my fingers had black in on them that came from the outside of the tumbler. I am hoping this is not normal and shouldn't be happening. At this point, just about all of the writing on the tumbler is gone. I have to say I am not very happy with this, and never expected this to happen. I carefully read the package to see it there was a warning that this was possible and did not find any such warning.

Thank you.
Alicia West
Member # M28019977

Re: Complaint Wire Fraud – Complaint against Weight Watchers – Pervasive and Systemic.
Creating fraudulent monthly accounts for customers and engaging in wire fraud by submitting charges to customer bank accounts on monthly basis, four months after customer paid in full, upfront & in advance for services.
Customer: MaryEllen & John
WW Account number [protected]
M&T Bank claim number [protected]

Dear Sirs/Madam
During the period of January 21, 2016 through April 20, 2016, Weight Watchers Inc made unauthorized and unlawful withdrawals from my M&T Bank account totaling $359.60.

Hi, we signed up and paid in full for a 3 month membership to Weight Watchers, on or about October 1, 2015. We paid for these service in full, up front and in advance. The sales rep at the Columbia gateway WW store attempted to sell us a one year membership, which we firmly declined.
Four months after we made full payment to WW upfront and in advance for our three month contract, WW started billing our M&T bank account, without our knowledge,
In February I noticed two additional charges on the account statement for 44.95. I called Weight Watchers who kept me on phone hold for 3hours, after which time I went to the Weight Watchers location where I originally made the purchase 5 months earlier. Karen the sales rep said we could only cancel our account over the phone. After an additional 2 hours on the phone, the weight watchers representative in addition to a field sales director informed me the account would be cancelled and I would receive full credit for the transactions. – This was on or about February 20, 2016. I informed WW there was no contract and they had no authorization to be accessing my bank account, or storing my personal bank account information

In May of 2016, I noticed that WW was continuing to bill my bank account for these felonious charges for a contract that did not exist. Furthermore, an additional third contract was created and was also being charged to my account, on a monthly basis.

Creating a monthly service agreement, and submitting invoices/charges to my bank 4 months after I paid for WW services, up front, and in advance, is no billing error. – A quick review of the large number of WW complaints online, one can readily determine that this unlawful practice is both pervasive and systemic. It is no billing error. It is criminal fraud. If I were to be forging someone else name on a check I would be hearing from the authorities. However, if a company, as in this case Weight Watchers, facilitates fraudulent transactions, it is not really a criminal act.
It is a criminal act, and I want it prosecuted. What is even more disturbing here is my bank, M&T, appears to be condoning this behavior. M&T bank, which is managing the accounts of millions of customers, knows and/or should know of unlawful billing practices and transactions they are processing to the detriment of their own customers. M&T bank views their main customers to be fellow corporations. M&T bank also has a conflict of interest as they also manage the credit/debit card which the merchant Weight Watchers was processing these felonious charges.

What needs to happen:
1) Weight Watchers needs to return the $359.60, plus interest in unlawful charges to my bank account. Weight Watchers needs to destroy any record of my personal financial information, bank account numbers etc. – Retention or sharing of such information (as in felonious charges!) is also violation of the Privacy Act
2) M&T bank needs to return funds fraudulently taken out of my account, regardless of Weight Watchers actions.
3) Weight Watchers needs to inform its board of directors on this practice of creating monthly service contracts without customer’s knowledge, and creating unlawful wire transfers in order to charge unsuspecting customers bank accounts.
4) Weight Watchers needs to conduct both a financial and cultural audit on these unlawful practices of creating fraudulent monthly contracts, and processing fraudulent charges through wire transactions to financial institutions.
5) Weight Watchers needs to contact authorities as well as their auditors to report illegal activity. Weight Watchers needs to not only return funds to customers, they need to take action against all executives aware of unlawful activity, including the initiation of salary/bonus compensation claw-back provisions.
6) The wire transfers (Wire fraud) made against my M&T bank account 4 months after services were paid for, up front and in advance (effectively cash) were no billing errors, they were they were clear and deliberate violations of federal law. There is no difference between WW processing of fraudulent wire transactions and the fiasco at Wells Fargo, where employees were left no alternative but to create 2.5 million false accounts. These fraudulent Sales practices at Weight Watchers are pervasive and systemic.
7) M&T bank needs to conduct varied financial audits concerning creation and processing of false bank instruments by merchants. M&T bank already has in place card member relationship management systems that can identify, highlight, and run matrixes on patterns and practices of activities that customers view as fraudulent, and merit further investigation. – This information needs to be turned over to the authorities.
8) M&T bank also needs to conduct cultural audits, and needs to take action, including the exercising claw-back provisions against any bank executives who knew, or should have known about these unlawful wire transfers.

I will be making a criminal referral on this matter to the Justice department.

Sincerely

They used to make a great ice cream bar. Now, apparently to decrease the item by 30 calories, the chocolate is thinner and doesn't even cover the whole bar. Guess what? It sucks! Who approved this change? You should be fired... No more weight watchers bars for us!

I have been requesting my account be closed for the past 3 months. I have provided the information requested as they claim I have two accounts and they don't know which one is associated with the current account. My initial cancellation was requested through the current account and I provided my account number. I then provided my DOB as requested. I have an email trail documenting of my requests to cancel my account. I have had a similar problem with Weight Watchers before. I feel this is part of their business practice; to make it difficult to close account in order to continue to collect funds. I have had to place a stop payment on my bank account.

I joined Weight Watchers via walk-in registration at a meeting center in Cromwell, CT on 04/16/2016. I took advantage of a current offer that included paying $122.14 in advance for 3 months, and that membership plan included my ability to use WW E-Tools online application to calculate food value points as well as online points tracking in lieu of keeping a paper journal. I was told at the center that, based on my height and weight, that my daily points allowance (excluding any bonus points, etc.) was 40. When I created my online account, I was required to input my height and weight in order for the site to correctly calculate and track my points, but the website was in metric as opposed to the USA standard English measurements. The site was asking for my weight in kilograms and my height in centimeters. I was able to communicate with a WW technician online. I had thought that I was in the wrong website- perhaps a Canadian, Australian or UK WW site, but I was assued that I was in the American website. The technician told me that the technicians were aware of the problem and were working to resolve it and that they would fix it for me soon. In the meantime, the tech provided me with my height and weight in metric so that I could input the data into my account in the site so that I could begin using the online points tracking. The conversion did not work out correct- the site was calculating 39 daily points allowance per metric when the Cromwell, CT walk in center rep had told me it was 40. After a few weeks, the online E-Tools was still in metric. I contacted WW tech online, but for some reason I had to re-explain my issue all over gain. After being passed around by a few online technicians, one tech told me that they were aware of the metric issue and that the engineers were still working on the problem. By the way, I found out that the WW techs I was communicating with were in the Phillipines and not the USA. I found this situation to be getting increasingly absurd, so I asked for a refund. I was told that, because I had registered as a walk0in, then I would have to go back to the Cromwell, CT walk-in center to cancel membership and get refund. I go to the walk-in center, and a few of the WW reps had not heard of any issue regarding the WW site being in metric. A 3rd WW rep there said that she had heard of this before...but her reaction did not portray that this metric issue was being widely experienced. I asked for a refund for my membership as well as for the WW scale and WW books that I ha purchased at the WW center. I was told that no refunds were given at the center and that I would have to go through corporate. As for the $42 WW scale and $20 in WW books, there was no refund available- just a store credit (even though 30 days had not even passed yet since Being irate with this situation, I was told there that they were just the messenger. Then the WW rep allowed me to return the scale and books, and the WW rep took tham back. I was given a refund voucher for the scale, books, and cancelled membership. I was told to call a customer service number of [protected] and to make arrangements to get refund. Icalled that number on May 9 and spoke with Alvin. He kept me on hold for a long time, He was "looking" for a supervisor to approve the refund. Also, they were researching my issue. After being on the phone for over an hour, Alvin said that the full amount of my cancelled membership as well as the amounts for the scale and books would be refunded for a total of $184 and change. Even though I had paid for these items via bank card, I was told that I could only receive a refund via paper check. Alvin provided a confirmation number. I got the check on 05/16/16, but the check was only for $122.14, which was for the amount of the membership only. I called the 800 number on 05/17/16 and spoke with Andrew, who said that Alvin had given me erroneous information. Andrew said that the Cromwell, CT walk-in center was supposed to refund me for the cost of the scale and books. Also, Andrew I ndicated that I was supposed to mail in then refund voucher hat had been issued to me by the walk-in center. I pointed out to Andrew that Alvin had not required that I mal that refund voucher in, because at the time I had called Alvin and was kept on hold for a long time, Alvin and/or a supervisor had done the research and determined I would get a refund for everything. Again, Andrew said that Alving had provided incorrect info. I couldn't find the voucher at this point but thought it was not needed anymore- Alvin had all the information needed, but Andrew disagreed. I demanded to speak with a supervisor and was put through to Makayla. She said the same thing Andrew said and would not issue me a refund for the products. I wanted to speak with Alvin or his supervisor, but Makayla said that would not be allowed. I demanded to speak to someone higher up, and was put throught o a man named Chris. He asked for the bank card number I had used to make the purchases and quickly saw the purchases in WW database. Chris said in effect that what Alvin had done was incorrect and that Alvin should have advised me to mail in the refund voucher, but because Chris found the purchases associated with my bank card in WW database, Chris would be able to issue refund for then purchases via crediting back my debit card. It will take 7 to 10 business days. And oh, by the way, the dollar amount on the refund voucher was not legible in the first place, now that I think of it...the first digit looked like an incomplete "2" or "7", but neither of those number would've made sense, because the amount of the 3-month membership, scale and books was $184 and change...none of the digits for the refund amount on the refund voucher made sense...I don't know why it was written that way. Chris turned out to be sympathetic and helpful. Andrew and Makayla had kept giving me a lot of "I'm sorrys". Neither Andrew nor Makayla asked me for the confirmation number provided by Alvin back on May 9th, which must have linkedto information about my prior conversation with Alvin as well as his research into my issue. Except for Chris, I am very disappointed with the WW organization. And as of the time I had spoken wih Andrew, Makayla and Chris, Andrew had said that the technicians were still working on resolving the metric issue with the E-Tools website. I hope that I domget the rest of my refund without further issue...I guess I have to wait and see. I don't understand why WW put me through this hassle.

WW recently changed the quality of the English Toffee Crunch Ice Cream Bars. My husband and myself used to each eat one every night, and we loved them. They have decreased the amount of chocolate coating by half -- literally only dipping them maybe 2/3 of the way into chocolate, leaving bare ice cream on the bottom portion, and seemed to have decreased the thickness of this chocolate coating. AND there are fewer English Toffee crunchies, thereby ruining the perfect proportions they used to have! I will not buy these ice cream bars again!

I joined a three month subscription for Weightwatchers Online. At the end of the three months, it was automatically renewed. I called and spoke to a gentleman that said it would be cancelled, that I would receive an email with the information. The next month, my bank statement showed yet another monthly subscription charge. I called all the numbers available on the website as well as the one showing on my bank charge ( it just rang until it finally disconnected ). I did finally reach a person at [protected]. I am hopeful that this time I have succeeded, as the person ( Kate ) was very professional and helpful, and I will no longer be charged.
Bottom line though, is that it was very difficult to find a contact person, and this also happened to me in 2007 when trying to cancel, so it's not the first time. This is truly unfortunate since I have had success in the past with losing weight using their old format. The new one simply did not work for me.