This is the message i got from Weight Watchers when i decided to cancel service after two days of use. They charged me $53.85 and refunded me $ 5.95 that i still have not seen in my credit card. Basically, customer service wrote me the email below.
"In keeping with the refund policy outlined in our subscription agreement, we have cancelled your subscription and you will be credited $5.95. This amount should show up on your next credit card statement. Your account will expire on 7/9/2011.
The reason your potential refund comes to $5.95 is as follows, in accordance with our subscription agreement.
You paid $53.85 for a three-month subscription to Weight Watchers Online, three times our monthly price of $17.95. With early cancellation, you are liable for our $29.95 sign up fee. Thus, $53.85 (3-month subscription plan) - $29.95(non-refundable sign up fee) = $23.90 - $17.95(one month's service, pro-rated) = $5.95.
You may refer to our subscription agreement via the following web page for additional inquiries you may have regarding our refund policy.
Customer Service Associate
This is basically the section that made me liable for 50 dollars for 2 days of services...WEIGHT WATCHERS IS JUST BAD. THERE ARE LOTS OF SERVICES ONLINE THAT WOULD NOT CHARGE YOU A DIME TO COUNT YOUR CALORIES. THE SAME SERVICE I PAY 50 DOLLARS FOR 2DAYS. AVOID SIGNING UP FOR THEIR SERVICES, ITS A BIG SCAM.
4. Cancellation of Subscription
You can cancel your subscription by contacting Customer Service or by such other means as we may provide from time to time. We will attempt to process all cancellation requests within 72 hours after we receive your request. If you cancel near the end of your billing period and are inadvertently charged for the next period’s fee, contact Customer Service to have the charges reversed. If you use our Fee-Based Product during that next period, you will not be entitled to a refund. We reserve the right to collect fees, surcharges, or costs incurred before your cancellation takes effect.