Weight Watchers International
reviews and complaints

This makes no sense. This most likely against the law. If a person sees a therapist say as an example, for shop lifting and then uncovers this behavior of acting out is coming from being molested as a child, is it required that the therapist must have also been molested and had a shop lifting problem? No, we check where they went to school and how many years practicing etc... We see if our insurance plan is taken by the therapist.

Jenny Craig has a training program for their employees. You don't have to had a weight problem to be hired. What is required is intelligence, compassion and a decent work history/resume. If Weight Watchers is so intent on hiring only members who have paid for their program then don't list any positions for hire on their web sites. Simply hire current members and hope their education and resume gives them the additional skills needed to be a receptionist or team leader. A person could have issues in another area, be working through them in therapy and/or 12 step program but if it not weight issues, they are not even considered for any employment at Weight Watchers?! This seems very unfair and may be against the law. In these tough economic times this is not good behavior. Again they should stop listing any jobs on their websites, when they are trying to recruit new over weight people that may or may not get a job down the road. Weight Watchers appears to discriminate against those without a weight problem who dealt with these issues without them or if the person has never had a weight problem at all. Jenny Craig does not do this.

I am sorry. For your troubles I am going to go ahead an hire you. However you will be working without pay. Let me know when you can start.

I do hope she told you in a nice way. However, WW does require their employees to be a lifetime member to work for them. It is not discrimination as you see it. You have to know how to work the program to be able to answer and help people. If you are over weight, what would a new member think? You are telling me how to lose weight but you are not a roll model? See what I'm saying? Also, what would you tell a person that was eating their daily points but no extra points, exercising 6 days a week but not losing weight? You have to have been there or know WW policy to be able to help.

Shocked or not, she is correct. If you want to work in the meeting room you are required to have lost weight thru WW. How else would you be able to present the plan. Get a clue, okay?

I am sure they will reverse it for you. Once you sign up for the free trial it automatically lets you on the online ww program. It is kind of confusing.

I have just been scammed by WW online. I signed up and within the hour of trying to figure it out, realized it was going to be beyond my computer skills & tied to cancel. They were willing to give me $5.95 back of the $53.85 I'd originally paid. What a scam & and from a company I'd trusted from using it years ago. Boy, times have changed!

I am also having an issue. I signed up for a 3 month online plan and decided within the hour that it wasn't workable for me. It was confusing and I did not want to continue so I canceled immediately. They emailed me back saying of the $54 charged, I was only entitled to $5.95 refund, even not using it at all and canceling immediately. This is absolutely a scam and my opinion of Weight Watchers has changed from positive to completely negative. I am also contacting my Attorney General's office and the Better Business Bureau.

I had a similar experience for their thirty day trial. Lousy as hell customer service.

Same thing happened to me. Thank you for posting. If WW really wanted to offer a "free" trial, they wouldn't have requested a credit card to begin with. This is really upsetting as I should have known better. But I trusted the Weight Watchers name and thought that they would honor my request for a full refund. However, they only gave me $18.10, which means, they kept my $46.90.

Wow that is strange. At my meeting if you miss a week you won't get two books at the next meeting but you will get the missed one, and then just continue on from then. Sorry it was like that. Just go to a different meeting. Congrats on your loss btw, I am about to become a lifetime member in 2 weeks!

I subscribed to WW and charged the monthly pass to my account, I was never told this was a recurring monthly charge and was never mailed my monthly pass card. They are crooks, they continued to charge me for 9 months but will only reverse 3 months. I think this is a scam, never use your debit card or credit card with them...CASH ONLY!

WHEN WW CHANGED THEIR FORM OF LISTING MONTHLY WEIGHT FOR ME AS A LIFETIME MEMBER, I FORGOT THE NEW BOOKLET BECAUSE IT WAS A CHANGED FORMAT, AND REALIZED LATER I LOST THE NEW BOOKLET. I WAS CHARGED $10.00. THIS IS AN UNFAIR PRACTICE SINCE I WAS NOT TOLD IF I LOST IT, I WOULD BE CHARGED. KATHY, AT THE SENIOR CENTER IN COLUMBUS, OHIO ALSO TRIED TO CHARGE ME $10.00 AT THE TIME I FORGOT TO BRING THE BOOKLET IN TO THE CENTER. IS THIS THE POLICY ON THE FIRST TIME THE BOOKLET WAS FORGOTTEN. THIS NEVER HAPPENED TO ME BEFORE AND IT SEEMED UNFAIR. PLEASE LET ME KNOW

in jan. of 2008 i joined weightwatchers over the internet. shortly after i joined i got sick and hospitalized and could no longer follow this program. i have tired since that time to cancell this memebership and they are charging my credit card for monthly membership of 16.95 every month since. please beware. very easy to join but a nightmare to cancell. i would never recommend giving them a credit card.

I have worked for WW as a leader for over 5 years (lost 57 lbs by the way) and have NEVER found any member to have a problem canceling their monthly pass or monthly charge.

The 800 number has provided service each and every time. [protected]. If they are not treating you right...I want you to email ME!

We are the gold standard and we better be treating people right.

Todd, Seattle, WA
atfz111@yahoo.com

I too joined thinking it was free and was totally confused about how to use the site and I didn't have a cell phone with internet to help me through the day so I cancelled within 15 minutes. Also was told they will not refund me my 56.95. I am contacting my State attorney in Oregon to file a consumer complaint. Maybe if they get enough of them they will discontinue their sneaky practices.

@ confused... If you have never used a washing machine, how can you tell me how to use it? Meeting room staff members KNOW the program because they LIVE the program. One of the selling points is that we have all been on that side.

Im sorry to hear about your experience with weight watchers. You relative can make a formal complaint or look at changing meetings.

No one shoudl be made to feel bad about being overweight. Its a huge step to take to realise that you have a problem and activly look at helping yourself so full supoort is needed by everyone.

With regards to Matts commens, this proves that even slim people can have an ugly personality. Mat eyou will go far in life im sure...Slim people also have high risk of heart failure due to the fact they dont think about what they are eating or in your case what crap comes out of your mouth.

I am very confused about this organization. I applied for a part time job as a receptionist.
I have a four year degree, ten years spent as pre-school teacher. I also worked as an actress in commercials in LA till my agent recently passed away and made a nice living. I also have experience in customer service positions, working as a PR assistant and casting assistant in NYC. I need something part time since my mother now lives with me so I can take her to Dr. appointments at times during the day. And I do have a new agent. I also am a person in recovery for 18 yrs. but weight has not been the problem. I mention this because I do have great compassion for anyone struggling with any issue. So I applied online and get this email and call from a recruitment person. From what I gather and she has not said this clearly yet, I must first join weight watchers to be even considered for a job. In fact she told me there are no openings right now, but I must be a life time member if I work there and of course pay to do this? Is this the only way to get a job with them? I am 5'2 and 117 lbs. While I do watch my weight because I want to have good cholesterol I don't need to join Weight Watchers to get a job, because if I could do this I'd have to have weight problem which is nothing to be ashamed of don't get me wrong and another job or the savings/investments to justify joining a group right now that I don't need in the hopes of a job opening up? This seems really unfair. Yes, in my 20's I always weighed 100-105 lbs. but should I have to join now just to hope I get a job interview? I recently also interviewed in person at Jenny Craig because they have similar part time hours and positions, for a sales position. They didn't tell me nor does it seem to be their policy that I must join first, in hopes of being hired.
For anyone who works at Weight Watchers does this recruiter's actions make any sense?

I think "MATT" has a few issues to work out. Ladies, don't let a disgruntled weigh in lady make you upset. They may be married to someone like MATT. hahha.. and, maybe MATT has male pattern baldness, premature ejaculation and well, lets just say, he may be trying to compensate for certain little things he lacks in other areas... if you know what I mean? Yes. I think that could be it.

Answer for you, Matt? Not everybody is grossly overweight that attends weight watchers. And, what are YOU doing on this site? Have a little weight problem? Ever hear of "PROJECTION"? Look it up... It's when someone has such hatred for themselves that they project that in comments to others. Sigh.. you buy em books, ladies, and they chew the covers, ... Poor Matt. It may be naptime for Matt.

ANYWAY.. (ugh) ... you're right, weight watcher leader person, Matt IS a jerk. And I agree with the point you make about challenges, etc.

HOWEVER... the weight watcher plan is more than doubled in "easy" since I knew about it. I'm a tall blonde with long legs and I look like I don't have a weight problem.. and, now I don't. But I DO remember thinking "oh my gosh.. how did THIS happen!?!?!?!?... OH dearie! The long and short of it is ... the point program works. The filler snacky stuff I had when I did the first round of weight watchers was sugar free jello, sugar free popsicles, and at that time it was either fat and fiber plan or exchange plan. I always did the exchange plan as I have a family I cook for. I also upped my excercise and was always thrilled when I took off a pound.

Most of the time well a lot of the time, here in the states, we are impatient. Everything is convenient. So, it is in effect, harder for some to stay 100% of the time "on program". The point program lets you have sushi, salad, pretty much anything you want.. it teaches you the real deal on portion control and the big thing for most of the people I know that had the biggest success was two things, eating enough veggies, and drinking the water.

If you have fresh steamed asperagus, a baked potato and a protein item.. you can pretty much get a good dinner in there. I love grilled halibut with the above ... and I always go over the halibut .. I don't measure the meat anymore because I sort of learned this in Europe while living there. IF you take your two palms, face them up. OK... One hand... fill that area of your plate with steamed veggies. Don't overcook them, they are so good just barely steamed. Any kind you want that aren't really starchy... I love fresh broccoli, steamed brussel sprouts and or asperagus... OK? Then, the other hand, the fingers area ... (I know it sounds dumb but it works).. that is a scoop of rice, a med. potato and or a scoop of pasta, all boiled, steamed or baked, OK? If you want to use "I can't believe it's not butter spray" a few spritzes and honestly, little salt and pepper and you cannot tell that you are dieting, I promise. OK? Then.. whats left? The palm area of your hand.. the last thing you need? Protein. About the palm size of raw meat, fish, or two eggs if you are a vegetarian. I eat meat and fish, so I even fry up a pork chop, make sure it's blotted on a papertowel, and there ya go. Bon appetit.

Warning to mean weigh in ladies. If you are not nice to the ladies stepping on the scale, you are showing them your ugly side if you are being short with them, STOP IT. If you are brushing them off KNOCK THAT OFF. If you are tired and want to go home and are either volunteering or making minimum wage, TOO BAD. Have someone else do it if you can't be nice. When you work all week and diet, it's the hardest job for some people, ME INCLUDED... and the weigh in is a very determining time of the weekly visit. SO listen up. Be nice to those ladies ... they pay your salary! Remember that a kind word, and even a hug when they lose, a sympathetic ear ? If you have a long line, and are rushed.. tell them that, and see them afterwards. You will see, what goes around truly comes around, and you can make a difference in that persons entire life, by just lending a listening ear. So, BE NICE.

And lastly, to the lady that was insulted by the small man named Matt? He will never be able to change that bald spot, but you can always lose the weight. ahhhhhh. My job here is done.

Party on ladies, get together, make a huge salad, and talk about Matt's little problem, and enjoy your beautiful selves.. You can do anything if you believe it to be so. Positive thoughts, little walkin' little water drinking, little bit of a cookie at night with a cup of tea, and voila, you are master of your own personal diet plan. Weight watchers is the only program that teaches you how to remain on track, your health improves, your outlook improves, your wardrobe improves, and you soon realize that men are following you around like silly school boys, and you will conquer! Go forth and Conquer!

Love, Jill

Just so you know, the receptionists at the meeting do have a weight problem, but they got it under control at ww. It is a ongoing experience. Just becasue someone is skinny does not mean they don't have a weight problem! Yes, the receptionist was rude, and your friend should talk to a supervisor about her/him.

As an employee of Weight Watchers I first want to reply to the comment by Matt - you are a jerk! If you've never had a weight issue, you have no idea of the challenges that a person has to overcome to lose weight.

For those who are Weight Watchers' members with unkind staff in your meetings. You must complain to a boss. If the leader can't make a change, then find out who their supervisor is and complain to them and if that doesn't work, go higher to the next level. Phone calls are good . . . letters are better.

It is totally unacceptable for any Weight Watchers member to feel uncared for or degraded. Every single employee of Weight Watchers was once overweight and had to lose their weight and become a lifetime member.

I wish you all the best in your journey of weight loss and health!

I just want everyone to know that a Weight Watchers employee at the Florissant location (2794 N.Hwy 67 ste.a Florissant Mo. 63033 in Surrey Plaze) her name is Vera she's just as bad. She's an old hage from England who thinks she's better then all Americans and says how America is so terrible, and that us Americans can't do anything right.

Theres a solution to the abuse, its called NOT BEING AN OVERWEIGHT FATASS. Fat people are less appealing, less beautiful, and less suited for marriage and motherhood. Plus, their risks of dying early from a fat-related illness are several times higher. Fat people are fat because they are LAZY AND CAN'T STOP RUNNING TO THE FRIDGE. FACT.

Website page cannot be displayed, error messages and I cannot log in. I haven't had a problem with any other websites. This been going on for two days. I have sent numerous e-mails to weightwatchers.com, and I have not received any explanation.

I signed up for a free trial, and forgot about the auto-renewal. Did not use the service. Asked for a courtesy credit and was denied. I feel auto-renewals are calculated rip-offs.

Same thing. I signed up paid the $58 used it like 4 times and totally forgot about the auto renewal. I wish they would at least send an e-mail, text, call something. But hey they got another $18.95 out of me...

usually when you sign up for a free trial of ANYTHING you are told that if you do not cancel before the trial is over your account will automatically be converted into a paid account and you are responsible for the terms and conditions thereof. If you didn't read the terms and conditions when signing up that is in NO WAY the companies fault. Just because you were not paying attention when you signed up, it does not mean you are not responsible for the consequences of not properly canceling your account in the appropriate time-frame.

to Geoff why not cancle the card you used and get a new card issued if the numbers different they CAN'T charge you...

We cancelled our on-line weight watchers program on October 28th, 2006. We have been charged a monthly fee of $12.95 ever since and despite numerous attempts to get them to stop charging us, we can't seem to get them to stop. We have called our credit card company and they have tried with little effect. I am at my whits end. Beware before you sign up for the program that you might never be able to cancel. It is a real hastle and there is NO PHONE NUMBER for you to call.

Has anbyone had a similar experience?

Geoff

Weight Watchers,
At the end of July 2007 I signed up for a $65 one time charge to participate in the on line program. My credit card was billed on August 1, 2007. Now for no reason whatsoever my credit card was billed $16.95 on November 11, 2007 and again on December 1, 2007 for the same amount. I am sending this same info to your Kansas address and expect results in a reasonable time period.

I received my Visa bill and I was charged double for the month of October. There was a credit for last billing period and two additional charges from Weight Watchers. When I totaled my transactions for the month of October both charges were in the grand total. Does this mean that I won't be charged for November?

I tried a few weeks ago to terminate my monthly pass, first by e-mail, then by mail. So, what happens, I get my monthly pass in the mail a few days ago, as if I never tried to contact you. I am having foot surgeery and will be in a cast for quite some time, therefore I would not be able to be weighed. You probably won't pay attentioin to this, but my pass ID# is M3013144. Please learn to try to help people.

i would like to cancel my monthy pass i tryed to email you and it would not go thur my access code is [protected]-[protected] thank you