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I joined Weight Watchers under the Tenn Care partner's Program. It's funny how I was able to speak with a live person to join, but now they say my only option is to leave a message for them to call me back to cancel, yet they never do! They tell me I cannot speak to anyone about canceling, that this department that only takes messages, is my only choice! I also had a complaint about how I was treated on the phone, as well as at my first meeting, but as you may guess, there is no one willing to take my call about that either!
Beware!
I am seeing now there is a dark side to Weight Watchers. I joined the online program, so if I can't use the web site then I can't make use of my WW membership. I am now on my fourth email trying to get my technical problem resolved, and third email trying to find a telephone number or human being to address my concerns - if I can't use the web site, why should I pay for it?
The emails are like something out of the twilight zone. In the first one I outlined my problem - which was that the Original points tracker (in which you keep track of your points) did't work. They send me an email with about 15 questions which I answer. Then they send me another email with about 20 questions, some of which they have already asked me and I have already answered, the questions don't relate to my question, my computer or my software (which they asked me in the previous email) Then, I get another one that tells me I should go ahead and use the Original Points Tracker until they can figure out how to solve my problem!
The same thing happened when I contacted the WW subscription email contact address. They sent me form emails that had nothing to do with what I asked them, and two of them were the same emails I had received from tech support.
Come to find out WW is owned by WW International which is a huge, multinational corporation which is not even a member of the Better Business bureau and has an unsatisfactory rating with them for the very things that are being discussed here. See this at: http://search.newyork.bbb.org/reports.aspx?pid=44&page=1&id=21583
Here is the information from the better business bureau with all their corporate information.
11 Madison Avenue, 17th Floor
New York, NY 10010
Original Business Start Date:
1/1/1963
Principal:
Linda M. Huett, President
Phone Number:
[protected]
Additional Phone Numbers:
[protected]
[protected]
Fax Number:
[protected]
Website:
www.weightwatchers.com
Yes, I lost weight as long as I stuck to the plan, and I did learn to eat right. But this is a nightmare, a dark side: You can't ever get out.
I want to cancel my monthly pass to weight watchers,I will come backin about 8 months. loved the program but I am haveing hip surgery. please e-mail me when you have canceled it.
monthly pass # is W306468 31-Dec-2007
Carol minard
I have been trying to cancel my monthly pass for two weeks I hope you can help me my address is 25665 w. bridge st in Chanahon ill 60410 I got my purse stolen and had to cancel all my credit cards. Please email me back if you can help me.
I signed up with weight watchers in July 2007. I called the 800# asked to have my membership cancelled in August the very next month. I went to one meeting in July and have been billed every month until this month (Nov.) fortunately because I didnt have the funds available. Funny how finally it was cancelled because of that reason and wasn't cancelled when I spoke to your very unprofessional operator in August. I called today and asked to be refunded since I was being charged $39.95 for the past 3 months and never attended 1 meeting. The rude lady I spoke with told me she is noting my account that I will most likely not be refunded which I think is absolutely ridiculous. Why should I not be refunded? The membership was supposed to be cancelled and this is not my fault that weight watchers has uneducated people employed. I need a refund. This is very unfair and horrible customer service.
Kristie.
I am trying to cancel my monthly pass. Please help!
I as well have had issues trying to cancel my account with Weight Watchers. I canceled the day they billed me for the next month and they will now not refund my money. I'm extremely tired of getting these pre-typed form letters and am unable to speak with anyone halfway alive. Funny that they will only communicate through email.
BEWARE! If you use the program, just don't expect anyone to help you with billing inquiries! Pathetic customer service.
Sara.
Funny, I am having issues canceling my 'hassel free cancellation' monthly pass. This is posted as it transpired... start at the end.
Clearly, they are only concerned about their 'bottom line'
----- Sarah K Wrote -----
Truly, you do not expect me to go to the landfill and rummage through the garbage. That being said, I will be contacting my credit card company, the Better Business Bureau, and my states' Attorney General's Office.
-----Original Message-----
From: Weight Watchers Monthly Pass
To: s@.com
Sent: Fri, 29 Jun 2007 8:48 pm
Subject: Re: Monthly Pass Cancellation [#[protected]
Dear Sarah,
Thank you for contacting WeightWatchers.com.
The pass you received is a valid Monthly Pass which can be used to attend meetings. That being said, it needs to be returned in order to receive a refund.
Refund Instructions
If you would like a refund for your next subscription month, return your unused Monthly Pass card to us by postal mail within 7 days from receiving it. Please send your Monthly Pass card to the address below and include the following, if applicable:
* Full Name
* Contact information (street address, telephone, and e-mail address)
* Pass ID Number (located on the Monthly Pass card)
* Reason for cancellation
* New Monthly Pass card
Weight Watchers North America
Attn: Monthly Pass Refunds
PO Box 307
Jericho NY 11753
Sincerely,
Meredith
Customer Service Associate
www.weightwatchers.com
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http://www.weightwatchers.com/util/news/index.aspx
--Original Message--
From: s@.com
Date: 6/29/2007 6:34:38 PM
To: cancelmonthlypass@weightwatchers.com
Subject: Re: Monthly Pass Cancellation [#[protected]
My mailed monthly pass has already been taken out to the trash. I have not been to a Weight Watchers meeting since May 22nd. Suffice it to say I do not wish to be billed trough the beginning of August. I thought that this was supposed to be a no hassle cancellation, as that is how it is advertised. Please advise.
Sarah K
-----Original Message-----
From: Weight Watchers Monthly Pass
To: S@.com
Sent: Fri, 29 Jun 2007 3:26 pm
Subject: Re: Monthly Pass Cancellation [#[protected]]
Dear Sarah,
Thank you for contacting WeightWatchers.com. As per your request, we have canceled your Monthly Pass subscription.
Our records indicate that you have already been billed for your next subscription month and have been sent a new Monthly Pass card for that month. Your prepaid term is the end of your next subscription month and your Monthly Pass subscription will expire on 8/2/2007. You will have full access to Weight Watchers® eTools as well as access to unlimited meetings until this date.
If you do not wish to continue to use your Monthly Pass subscription beyond 7/2/2007, you are entitled to a refund for next month as outlined in the refund instructions below.
Refund Instructions
If you would like a refund for your next subscription month, return your unused Monthly Pass card to us by postal mail within 7 days from receiving it. Please send your Monthly Pass card to the address below and include the following, if applicable:
* Full Name
* Contact information (street address, telephone, and e-mail address)
* Pass ID Number (located on the Monthly Pass card)
* Reason for cancellation
* New Monthly Pass card
Weight Watchers North America
Attn: Monthly Pass Refunds
PO Box 307
Jericho NY 11753
After your Monthly Pass subscription expires, it will automatically become a FREE registered user account. You can log in whenever you want and enjoy the free features found on the site. In addition, you will continue to receive our newsletters and announcements. If you would like to opt out of this service, please unsubscribe.
If you subscribed to Weight Watchers On-the-Go™, your account was canceled along with your Monthly Pass subscription and will expire at the same time.
Sincerely,
Randy
Customer Service Associate
www.weightwatchers.com
Get recipes for success. We'll deliver delicious low POINTS® recipes to you every week. Sign up now!
http://www.weightwatchers.com/util/news/index.aspx
--Original Message--
From: S@.COM
Date: 6/29/2007 1:06:53 PM
To: CancelMonthlyPass@weightwatchers.com
Subject: Monthly Pass Cancellation