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2.0 19 Reviews

Wehustle.co.uk Complaints Summary

5 Resolved
14 Unresolved
Our verdict: When using services from Wehustle.co.uk with a poor resolution rate, be vigilant. Understand the common pitfalls other customers have faced. Prepare thoroughly for any interactions with their customer service, and consider alternative solutions if your issues are not addressed satisfactorily.
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Wehustle.co.uk reviews & complaints 19

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Newest Wehustle.co.uk reviews & complaints

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R
12:04 pm EDT

Wehustle.co.uk Worst customer service ever

Do not buy from this company. Worst online shopping experience ever. I ordered a hoodie - which took a month to arrive, but okay. When I opened the package the size was wrong, not the size I had ordered.

I contacted the company and after days of exchanging emails we agreed that I could send it back and get a full refund - which would also cover the shipping cost back to their shop. I sent it back and the refund I got covered only the price of the hoodie, not the postage I had to pay for because of their mistake.

They are unprofessional and liars. Also the hoodie was not like in the pictures - it looked as if it had already been worn by someone, didn't carry any price tag or anything and it just had a very bad quality for a $50 hoodie. Would have returned it even if they had sent the right size.

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8:17 am EST

Wehustle.co.uk unethical behaviour

Order:[protected]

wehustle have the worst customer service. They did not supply me with a tracking number. I was hospitalised for a month and called to follow up after and they don't help out one bit and are thieves. I asked to show medical evidence but the customer service representative was so rude and has no manners. They lost my order and won't refund me. I have cried many times on the phone to them out of frustration as they do not listen and do not care.

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2:44 pm EST

Wehustle.co.uk worst customer service

I ordered a Champion hoodie for my boyfriend for Christmas, spending almost $80 USD. I didn't receive a confirmation email or email with a tracking number or anything. Over the course of the next month I emailed numerous times trying to figure out where my package was. They told me I didn't receive a tracking number because my order was international? What? Then they claimed it took 14 "working business days" which turned to almost 30. Finally after over a month I revived it, and the neck ripped the first time my boyfriend put it on. I emailed them, and provided them with picture proof that the item was damaged. The woman responding to my emails was rude, insisting that the item didn't arrive like that, which I never claimed. She refused to issue me a refund or exchange, stating it was a "difficult place" to rip the hoodie. I followed the size guide exactly when placing my order, so something like this wouldn't happen. Worst customer service I have ever experienced. Worst $80 I have ever spent, and I won't be getting it back. Don't spend your hard earned money here.

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K
6:46 am EDT

Wehustle.co.uk Shirt stitching fell apart first, wear! Poor Product quality worst customer service.

I purchased a "dimepiece" tshirt and a jumper which took nearly a month to get to Australia (this is really unusual). They completely disregarded when I asked where the order was, unhappy to help. I came home from my honeymoon and parcels had arrived, wore the tshirt once & the stitching had come undone at the side. Easy fix if you can see, but why the hell did I spend $30 on a shirt to wear it once!? I asked them for a replacement and they flat out refused. Will be the last purchase made from them.

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3:03 am EST

Wehustle.co.uk Don't buy from these nasty people!

I received the worst customer service ever! Wehustle is a terrible company, they are rude and unprofessional and they should be out of business!
I bought a t-shirt from their website and a lot of time passed and there was no sign of my order so I contacted them to ask about my order status and delivery date. I was supposed to get my order within a week (max two) but it was already 3rd week of waiting so I was pretty worried. Their rep was rude and said that I need to wait. Another week passed and I contacted them again and their rep refused to communicate with me! Then I spoke with their manager which said that I annoyed them with my calls! Then he simply cancelled my order and gave my money back. I never asked him to do that, I only wanted to know why was it taking so long! This site is terrible! Don't buy from these nasty people!

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Lesa Le Monnier
Stafford, England, Staffordshire, GB
Jan 18, 2017 3:47 am EST

Sorry to hear about your problem but we can help resolve this for you easily and quickly. Our new online Law Firm Go Complain's offers a fixed fee legal complaint service it's only £29.99 and we handle everything about your complaint from calls to correspondence, whether it’s a return, refund, exchange, credit note, mis-sold or faulty goods on and offline.

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10:40 pm EDT

Wehustle.co.uk Not receiving my order

I placed an expensive order of £85 and I had an email saying once the order payment was received they would process it and ship it out between 5-7 working days. I've waited nearly over two weeks now for this order so I checked the reviews and came across bad things that people never got their orders, I emailed customer support and some woman named Natasha was so rude to me, as adamant that it would not be their fault I hadn't received my order saying "why else would we be the best urban clothing company" lol I don't know why you're the best urban clothing company when people are giving you money and you're not even sending them their items. They claimed that my item was lost in the post and they'd contact the people they sent it with otherwise they would give me a full refund on my credit card. I said that it wasn't acceptable that I had spent that much money and you're claiming it just got "lost". From the reviews I've read I'm starting to believe they're feeding bull sh't and their website it's pretty much a scam. And how rude they are when dealing with complaints doesn't make it any better

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2:03 pm EDT

Wehustle.co.uk WeHustle BAD customer service!!

This is probably the worst customer service I've ever had.

One week ago Wehustle posted a picture of a Camo printed Pablo jacket which a woman was wearing on their Instagram. The description underneath the picture said "coming later this week". I was really hooked on this jacket so I was super excited to get it until the week was gone and it was Sunday. I commented underneath the picture saying "Still waiting for this" since the week was coming to an end, they commented me back "sorry it'll be up after the bank holiday's on Wednesday". I wrote back "okay cool, thank u" even though I thought it was annoying it wasn't up as said it would be, anywaaays...

Today (Wednesday) the jacket was supposed to come out at 8 pm, UK time but when I got on the site they had only released ONE jacket in size L which was not the jacket I had commented on or wanted, it was another Camo jacket with the same print that they had also posted a picture of but on a male model on their instagram. I was very disappointed since I had waited for this jacket to be released so I wrote a comment on the Instagram picture of the male model wearing the other jacket and said:

Me: "U said u would release the woman's jacket today"
Them: "All the jackets are men's jackets, the one the woman is wearing is a size XL" (something like that)
Me: "Nahhh the pockets on the men's is on the top, on women's it's at the bottom, it's two different Camo prints and different colors (Yes I misunderstood their comment but this was not my point, my point was that they told me that the jacket the woman was wearing in the picture was going to come out today, Wednesday after it had already been delayed)
Them: "We didn't say it was the same jacket we said that they were all men's jackets."
Me: "Still u said the jacket the woman was wearing was going to come out today. Whatever man"

Then I logged off Instagram for 5 minutes and when I came back to check their answer (I was expecting at least an apology) THEY HAD BLOCKED ME FROM THEIR INSTAGRAM. How immature is that not to talk about the bad customer service!

I've spend so much money on their website and this is the thanks because I'm calling them out on bad product information?! Im defiently not spending anymore after this experience.

I've been working in retail for 4 years myself and something you always got to remember is that your customers are the ones that's giving you that paycheck every month. If the webshop didn't have any customers you wouldn't get paid honey.

In the words of Kanye: "My fifteen seconds up, but I got more to say. That’s enough Mr. West, please no more today."

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8:15 am EDT

Wehustle.co.uk The item was never received and they are rude to customers

my brother never received an item that he had ordered and it has been 3 months, we have called numerous times but to no avail, was asked to call back but then when we did no one answered the phone, this happened three times!

Also, their customer service people are rude and even accused my brother of fraud stating that we may have received the item but just want it to be free, like what kind of company does that to their customers?

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F
9:59 am EDT

Wehustle.co.uk Kanye west Glastonbury hoodie

I ordered a glastonbury hoodie from wehustle.co.uk on July 9th. I was never sent a tracking number and when I emailed them about it this is what I got as a reply.

Hello,
We advise up to 14 business days for International deliveries. You will receive the parcel is the quoted time of arrival. You should get it by the end of this week, beginning of the following!
unfortunately, we do not send parcels under £100 international signed for, so I don't have a tracking number .. that's how we charge you only £7.95 for postage if we added a tracking number the postage would start at £25! But, please note, We are currently looking for better ways to send the parcels so our clients get a tracking number!

Thank you

So I waited and waited but after the 12 days passed, I emailed them and was told to wait until the 14th business day which was supposed to be July 28th, but NOTHING arrived, I even waited 2 more days but still nothing

I EMAILED THEM ABOUT IT AND WAS ASKED IF I WANTED A REFUND, I REPLIED SAYING YES I DO BUT THEN THEY NEVER GOT BACK TO ME.

I AM PISSED OFF and extremely disappointed because it was supposed to be a gift for my brother.

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12:21 am EST
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The complaint has been investigated and resolved to the customer’s satisfaction.

Wehustle.co.uk customer service

I recently placed an order on www.wehustle.co.uk. I am still waiting for my order. Its only been about 10 days since i ordered. Im starting to sketch out if this website is a scam or not. I have emailed them, but so far no reply and i also called the number that was on the website, but no answer. Is this website a scam? What kind of business doesn't pick up or reply to emails. I wanted to ask for the tacking number for my order. I was never given a tracking number. I don't even know if this online website is real or not. Can anyone from the UK let me know if this place even exists?

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Resolved

I was sketched out at first about this website. It is not a scam and i got my package right on time. I was a little worried because all of the other reviews i read about it and the fact that i couldn't get through with the phone. They eventually emailed me back, which still took them a few days but overall i got my package. So i'm happy that i didn't get scammed and actually received it.

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6:03 am EDT
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Wehustle.co.uk Customer service issues

First and foremost I have never written on a complaint board before, but as I have just gotten off the phone with someone at WE.HUSTLE.CO.UK I felt compelled to write. I ordered just under £100 of merchandise from WEHUSTLE.CO.UK. The priority shipping methods I chose put me over the top in fairness. I registered with them also giving my full name and email address. I awoke this morning to find another email asking for photo ID as proof of purchase.

When I called to inquire about this a very hostile gentlemen who called himself Richard cut me off in mid-conversation and explained my options as being a refund or the sending of the require documents. As this was all new to me I asked why? He explained that it was PayPals policy as they the company had been having many ordered cancelled after the fact. I work in customer service and the gross lack of it at this company is shocking. Perhaps you do have alot of merchandise being sold which makes you believe that the customer is somehow less important.

The policy that Paypal implemented should be clearly stated on your website (which it is not ) and that was the only message I wished to convey. Also if a customer seems agitated the first rule of business states, "The customer is always right!" If you had done more listening then talking you would have made a valuable customer today who would have continued to make large purchases routinely. Instead you have a well founded complaint to add to your growing list of them. In the end I asked to have my order cancelled as this seemed like the most beneficial option considering how many times it was offered to me even without request!

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Update by Mr Browne
Apr 17, 2014 6:06 am EDT

WEHUSTLE.CO.UK is located in the UNITED KINGDOM not the USA as misprinted above!

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Brenda74
, GB
Sep 22, 2016 6:00 am EDT

Want to also say in my life never written and review or a complaint but for the company I have to vent!

Being speaking to customer services, a lady called Natasha who had informed me that due to the postcode not being included on the delivery address this is the reason behind me not receiving my items. I checked it was, and also included on my paypal address!
I have contacted the company constantly for 6 days now with this information not passed on to me, I was told daily that the order was being tracked and was going to receive it "early next week" - I order the items two weeks ago for a 5-7 day deliver. I was unable to track my order because apparently my email address was also "incomplete" however the company was able to send me to confirm the order? I was spoken to sooooooooo rudely by customer services and was told it was my fault and I need to take responsibility for my actions by checking my delivery address was correct. I was cut off with everything I said, I wasn't haven't an argument with the woman I just wanted to have a better understanding of what was actually going on! Lets just say the woman clearly wanted an argument with me! After being laughed at by this Natasha, I asked to speak to someone above her because I didn't appreciate her attitude, she told me she didn't appreciate mine and there was no one above her so she was "untouchable" - I work in retail I was completely gob smacked by this! I have been emailing the company constantly and this information about the delivery address was only mentioned when I finally got through to someone on the phone when this could have been communicated to me in the first email instead of false information of that delivery was going to be "early next week".
I was then told I wasn't allowed my tracking number for my order because it was internal information! I asked for this to be emailed to be straight away so I could track my order, she told me to take it up with PayPal which I argued why she couldn't give it to me! I then said if it wasn't emailed I would continue to call until I had this information, where she told me that it's only one line to customer service so she would screen my call. I told her I would be taking it up with PayPal for Natasha to tell me they were just going to turn round and say they tried to deliver but couldn't - HOW?! When I've been said my delivery address was incomplete! I would never in my life recommend this company it is god awful.

Didn't even receive the products, but no doubt they would have been awful too.

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frustratedbywehustle
, US
Aug 04, 2016 10:02 am EDT

I too have had similar issues except they asked me if i wanted a refund, when i said yes they never bothered to get back to me.

I was also told to keep on waiting but it's been almost a month and still nothing!

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3:53 am EST
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Wehustle.co.uk Ordering issues and lies

Ordered clothes for first time from wehustle - didn't arrive when expected. Told that Royal Mail was the problem. Waited another week, told that items resent in post as signed for and would receive within a few days. Another week passed and no sign. Eventually 4 weeks later a slip is delivered by Royal Mail citing incorrect postage and to pay £3.20. Paid this and received items. When trying to get postage refunded +- compensation told that they rang Royal Mail and no record of incorrect postage! Basically they try to squirm out of their responsibility and I would strongly recommend not buying anything from this company.

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1234569420
Leicester, GB
Sep 28, 2014 12:57 pm EDT

ur location "idaho, cambridge, united kingdom"...lol idaho is in the US u must be a fake pal

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12:37 pm EDT
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Wehustle.co.uk rubbish service

the most c*******t customer service, rude and aggressive emails back to me, no respect to any customer. item never gets dispatched as well, longest delivery service which you pay for and it cost less if you go post office yourself so they make profit through delivery charge as well as the clothes which does even last longer than 2 weeks, ### quality. ADVISE EVERYONE TO STAY AWAY FROM THIS WEBSITE. or be prepare to get robbed and sworn at through email. just remember Micheal a worker their who has no respect for anyone and is asking to get beaten up one day.

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2:38 am EST
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Wehustle.co.uk Order never recieved after 4 months

I ordered my package back in 2012 Nov. 7th, until today i have not recievd anything from Wehustle.co.uk! The package was supposed to be shipped to Russia. I understand that they do things differently in Russia and it takes longer time for things to be done. But is been 4 months now! I've been in contact with a WeHustle representative named Michelle from early on. In the beginning she answered my emails rapidly, i've done everything she asked me to do to check on the package with the post. She told me it will take about 14days, so after 16th day i started to get real worried, then my emails to her started to get replied slower to ignored. Tracking # was never provided to me, on Jan. 7 they told me they can do a refund, but since i purchased the items as a paypal guest, she said shes not allowed to do so that she is confused! then she said she will provide me with a screen shot of my label and postage proof on Jan. 8, (until today they never send them to me)! Then my emails started to get ignored from them! The next time she answered was on Jan. 22 trying to imply that I am lying to them that I never got my package. Then on the very last email they sent me on Jan. 23, she wrote that they are carrying investigation with the post (yes after 3 months they filed a report with the post!) and that theres nothing to be said until the outcome of the investigation. So is Feb. 15th today, no emails from them still, still dont have my package, got no refunds, and no proof of snapshot of postage. If this is not a scam then i dont know what this is! I just want a solution for this issue but i guess is too hard of a service for this so call "legit" company they say they are! 42 emails they only replied 14 of them...

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AClientSani
, PL
Jan 03, 2017 1:58 am EST
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CHEATERS! NEVER ORDER WITH WEHUSTLE! I placed an order with them on 2016 and paid them through paypal plus international shipping because I live in Poland. I NEVER RECEIVED MY PACKAGE! I email their sales department and they never respond back. I never got my money back. WARN OTHERS!

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OMAR LEWINSKY
CAMDEN, GB
Nov 05, 2013 1:47 pm EST

DONT ORDER FROM THIS WEBSITE YOUR GOODS WONT COME ITS FAKE THEY WILL GET BACK TO YOU IN A EMAIL AND LIE THAT THEIR SORTING IT OUT

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7:40 am EST
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Wehustle.co.uk Item not received

Greg90 - How interesting, you have nothing but good things to say about Wehustle and yet for some reason you looked up complaints and joined this board just to slag off the previous negative review. Nothing suspicious about that at all !
This company is hopeless. First order didnt turn up. I telephoned and was told it had been posted the week before. It arrived two days later, having been posted the day I called. Second order, didn't turn up. I telephoned and was told that 'Royal Mail' were 'aware' of my order, I asked for a tracking number which they didn't have as they don't use tracking for items under £60. I explained that I was dis-satisfied with their continuing incompetence and I was told that they had found in the past that parcels were being stolen from the Royal Mail depot - funny because all my Amazon, Play.com, Ebay parcels arrive safely - the Manager then went on to say that some customers steal the parcels so they can get another free top! The other possibility is that this company do not know how to operate efficiently and are not keeping track of their order process. SO JUST ADMIT IT AND SAY SORRY instead of passing the buck not only to Royal Mail but to the very people who are keeing you in business, your customers. The only thing I can say in their favour is that they processed a refund without me having to go through the process of getting Paypal to do it.

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6:06 am EST
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Wehustle.co.uk Haven't received my chain

I have bought from wehustle.co.uk and it's been 41/2 weeks i still haven't received my item in california, Most people go there to buy the OVOXO Owl Jackets that are drake's clothing line October's very own they are fake there is no way to get the merch unless it's from a concert. all merchandise that you see celebrities wearing and they're selling it isn't authentic, i advise you not to buy from we hustle co uk

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12:19 am EDT
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Wehustle.co.uk Lost in Mail

This is not a complaint but a complement, We ordered some clothing from Wehustle Co in the UK on line. Our package was lost in shipping due to a Canadian Mail Strike. Upon an email to Michelle at the web address that we used to purchase the goods, she immediatly sent a replacement package to us. Along with the package she sent an additional gift for my daughter for the inconvienence, I have never seen such customer service in my life and how they reacted to my complaint without any proof it was just my word! Thank You Wehustle! You are number ONE in my books - We will spread the word

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compl we hustle
, GB
Aug 14, 2013 2:38 am EDT

we hustle is not a reputable site, messing me around with my own money on several occasions: see link: Wehustle.co.uk — Item never received/shipped

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SidneyJohnson
Los Angeles, US
Nov 08, 2011 6:09 am EST
Verified customer This comment was posted by a verified customer. Learn more

Your daughter is so sexy, them CANADIAN CHICKS MANE I NEED TO LEAVE CALI

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11:49 pm EDT
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Wehustle.co.uk no refund payment

hi ordered from this company on the 5th july 11 the first item they sent was really fast when this didnt fit i sent it back and ordered another one this however never turned up sent them loads of emails no answer in the end went through paypal who got them 2 send 2 tops through 1 the original size plus the 1 i ordered they were no longer needed so i sent them back told paypal this wehustle then only refunded 1 top no postage costs still waiting for that plus £24.99 which isnt looking very promising my advice to anyone who is thinking of buying from them DONT BOTHER!

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9:51 pm EDT
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Wehustle.co.uk - Item never received/shipped

ORDER AT YOUR OWN RISK!!! I placed an order with them on 4/4/2011 and paid them through paypal plus international shipping because I live in New York. I NEVER RECEIVED MY PACKAGE!! I email their sales department and they never cared to respond back. Because i waited over 45 days to place a dispute with paypal, i never got my money back and my dispute claim...

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