wedding dresses / Terrible Customer Service
My daughter was planning to purchase the wedding dress of her dreams from David's Bridal. All of her bridesmaids and flowergirl dresses were all picked out and ready to be purchased as well. We made several trips looking and trying on dresses, and each time were were told something different by someone else. A couple of the bridesmaids found shoes in their sizes and styles in exactly what they wanted and were all ready to purchase them, but the person helping us told them they didn't need to buy them now, they would be guaranteed to be there when they needed them. Two weeks later when we happened to be back, we asked again about the shoes and were told they were now discontinued. If they wanted them, they would have to order them from another store, if they had the size their size, and the shipping fee would be $15.00 on top of that. After this episode, I stopped with my daughter and the junior bridesmaid to try on her dress. My daughter also wanted to try hers on again. We had help finding the dresses, after that we were strictly left on our own. Upon leaving the store, she was told, again by another person, she better order her dress in no less than a couple weeks as her wedding dress could be discontinued and she might not get her size if she waited longer. My daughter at that point was feeling very stressed and very upset. She was told by the person who first waited on her that she had plenty of time to order her dress in January for her wedding in June 2009. This was the final straw! She felt as if she could no longer trust anyone and she wasn't willing to let this continue. She was made to feel like she was purchasing a pair of clearance sandals rather than a wedding dress for the most special day. To their loss, they are losing a huge sale, and we have chosen another bridal shop to purchase all the wedding dresses. We would never recommend anyone else to shop here and have to be treated the way we just did.